guest relations officer

Park Hyatt

<div>
 
 Organization- Park Hyatt Doha
 
 
 
 
 Summary
 
 
 
 Park Hyatt Doha, a sophisticated 5-star luxury hotel located in the heart of Msheireb Downtown, is seeking a courteous, knowledgeable, and proactive Guest Service Officer &ndash; Concierge to join our Front Office team.
 
 
 In this role, you will be the key point of contact for our guests, delivering personalized service, offering tailored recommendations, and ensuring each stay is smooth, memorable, and truly exceptional.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in Concierge, Guest Services, or Front Office within a 5-star hotel is highly preferred.
 </li>
 <li>
 Proficiency in using property management and guest service systems (e.g., Opera, HotSOS).
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Strong local knowledge of Doha&rsquo;s dining, entertainment, and cultural scene.
 </li>
 <li>
 Ability to multitask and remain calm under pressure.
 </li>
 <li>
 Fluency in English is required; additional language skills (Arabic or others) are a strong advantage.
 
 
 </li>
 </ul>
 If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.
 
 
 Apply today and start your journey with us!
 
 
 _______________________________________________
 
 
 
 Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Guest Service Officer - Concierge

Minor Hotels

<div>
 
 Job Location:
 
 
 
 Banana Island Resort Doha By Anantara
 
 
 
 Overview
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
 
 
 
 Qualifications
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 College diploma in Hotel Management or related field
 </li>
 <li>
 Previous experience in Food &amp; Beverage/Restaurant operation
 </li>
 <li>
 Passion for leadership and teamwork
 </li>
 <li>
 Eye for detail to achieve operational excellence
 </li>
 <li>
 Excellent guest service skills
 
 
 </li>
 </ul>
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

F&B Supervisor

The Ritz-Carlton Hotel Company, L.L.C.

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26081197
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for all outdoor Restaurant and Bar areas. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Day-to-Day Operations
 
 
 
 <ul>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Maintains service and sanitation standards in restaurant and bar/lounge..
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 
 
 </li>
 </ul>
 
 Leading Food and Beverage Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Monitors and maintains the productivity level of employees.
 </li>
 <li>
 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
 </li>
 <li>
 Verifies compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
 </li>
 <li>
 Verifies compliance with all applicable laws and regulations.
 </li>
 <li>
 Verifies compliance with food handling and sanitation standards.
 </li>
 <li>
 Verifies staff understands local, state and Federal liquor laws.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.
 </li>
 <li>
 Establishes guidelines so employees understand expectations and parameters.
 </li>
 <li>
 Monitors alcohol beverage service in compliance with local laws.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Manages day-to-day operations, verifies the quality, standards and meets the expectations of the customers on a daily basis.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Handles guest problems and complaints.
 </li>
 <li>
 Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
 </li>
 <li>
 Verifies corrective action is taken to continuously improve service results.
 </li>
 <li>
 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
 </li>
 <li>
 Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).
 
 
 </li>
 </ul>
 
 Managing and Conducting
 
 
 Human Resource Activities
 
 
 
 <ul>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
 </li>
 <li>
 Ensures employees are treated fairly and equitably. Strives to improve employee retention.
 </li>
 <li>
 Verifies employees receive on-going training to understand guest expectations.
 </li>
 <li>
 Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Verifies recognition is taking place across areas of responsibility.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Assists servers and hosts on the floor during meal periods and high demand times.
 </li>
 <li>
 Recognizes good quality products and presentations.
 </li>
 <li>
 Supervises daily shift operations in absence of Assistant Restaurant Manager.
 </li>
 <li>
 Oversees the financial aspects of the department including purchasing and payment of invoices.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Ritz-Carlton Ladies and Gentlemen, d&uuml;nya &ccedil;ap&inodot;nda 100'den fazla &ouml;d&uuml;ll&uuml; tesiste &ouml;ylesine ola&gbreve;an&uuml;st&uuml; deneyimler yarat&inodot;r ki, misafirlerimiz konaklamadan y&inodot;llar sonra bile bu deneyimleri hat&inodot;rlar. Misafirlerimizin ya&scedil;amlar&inodot; boyu unutmayaca&gbreve;&inodot; an&inodot;lara sahip olmas&inodot;n&inodot; sa&gbreve;layan d&uuml;nyan&inodot;n en iyi konaklama profesyonelleri olarak yarat&inodot;c&inodot;, d&uuml;&scedil;&uuml;nceli ve &scedil;efkatli olma g&uuml;c&uuml; verildi&gbreve;inde herkesin ba&scedil;ar&inodot;l&inodot; olaca&gbreve;&inodot;na inan&inodot;yoruz.
 
 
 Her g&uuml;n, t&uuml;m d&uuml;nya i&ccedil;in nadir ve &ouml;zel l&uuml;ks hizmet standard&inodot;n&inodot; belirliyor ve misafirlerimize kusursuz ilgi ve konfor sunmaktan gurur duyuyoruz.
 
 
 Rol&uuml;n&uuml;z, The Ritz-Carlton'&inodot;n"Alt&inodot;n Standartlar&inodot;n&inodot;n" her g&uuml;n nezaketle ve d&uuml;&scedil;&uuml;nceli bir &scedil;ekilde uygulanmas&inodot;n&inodot; sa&gbreve;lamak olacakt&inodot;r. Alt&inodot;n Standartlar, The Ritz-Carlton'&inodot;n temelini te&scedil;kil eder ve her g&uuml;n bir &ouml;nceki g&uuml;nden daha iyi olmam&inodot;z i&ccedil;in bize rehberlik eder. The Ritz Carlton'&inodot;n l&uuml;ks konaklamada k&uuml;resel bir marka lideri olarak &uuml;n kazanmas&inodot;n&inodot; sa&gbreve;layan unsur, bu temel ve k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml;n ba&scedil;ar&inodot;y&inodot; art&inodot;rd&inodot;&gbreve;&inodot;na olan inanc&inodot;m&inodot;zd&inodot;r. Ekibimizin bir par&ccedil;as&inodot; olarak, &Ccedil;al&inodot;&scedil;an Vaadimiz, &Idot;nanc&inodot;m&inodot;z ve Hizmet De&gbreve;erlerimiz gibi Alt&inodot;n Standartlar&inodot;m&inodot;z&inodot; &ouml;&gbreve;renecek ve bunlara &ouml;rnek olu&scedil;turacaks&inodot;n&inodot;z. Kar&scedil;&inodot;l&inodot;&gbreve;&inodot;nda biz de size yapt&inodot;&gbreve;&inodot;n&inodot;z i&scedil;le ve birlikte &ccedil;al&inodot;&scedil;t&inodot;&gbreve;&inodot;n&inodot;z ki&scedil;ilerle gurur duyma &scedil;ans&inodot; sunaca&gbreve;&inodot;m&inodot;za s&ouml;z veriyoruz.
 
 
 The Ritz-Carlton'a kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&inodot; olursunuz. &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 
 tercih edin
 
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 
 ba&scedil;lay&inodot;n
 
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 
 olun
 
 ve hayallerinize ula&scedil;may&inodot;
 
 ba&scedil;ar&inodot;n
 
 .
</div>

Mgr-Outdoor Dining

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Public Area Cleaner , you&rsquo;re not just ensuring the cleanliness and upkeep of the hotel&rsquo;s public spaces &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div><div>Job Responsibilities 
</div><div></div><div>As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day to day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards: 
</div><div></div><ul><li><div>Enters and prepares the room for cleaning.
</div></li><li><div>Dusts the room and furniture, replenishes guestroom and bath supplies, cleans the bathroom, cleans the closet, vacuums, and racks the carpet.
</div></li><li><div>Checks and secures the rooms.
</div></li><li><div>Replenish amenities according to the operational standards.
</div></li><li><div>Deliver and retrieve items on loan to guests.
</div></li><li><div>Ensure security of guest rooms and privacy of guests
</div></li><li><div>Perform rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning etc.) as required
</div></li><li><div>Cleans guest bathroom/bedroom/floor corridor.
</div></li><li><div>Anticipate guests&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
</div></li><li><div>Maintain positive guest relations at all times.</div></li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Housekeeping Attendant

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self-motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 This position is based on City Centre Rotana Doha
 
 
 As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
 </li>
 <li>
 Greet and seat customers and serve them in a professional, discreet and personalized way
 </li>
 <li>
 Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
 </li>
 <li>
 Consistently monitor quality of food &amp; beverage being served
 </li>
 <li>
 Practice good customer relations and attend to customer complaints / queries satisfactorily
 </li>
 <li>
 Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
 </li>
 <li>
 Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 </li>
 <li>
 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognizing Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the Job
</div>

Waiter / Waitress

Kingston Education

Job DescriptionGuest Lecturer &ndash; Human Resource ManagementPosition Type: Part-Time Guest Lecturer Location: Doha, Qatar &ndash; Kingston Education Training CentreAbout the RoleKingston Education Training Centre is seeking an experienced Human Resource Management (HRM) professional with teaching or training experience to deliver engaging and practical training sessions. The successful candidate will help learners develop essential HR knowledge and workplace skills aligned with current industry practices.Key Responsibilities<ul><li>Deliver interactive classroom training sessions, workshops, and practical case studies in Human Resource Management.</li><li>Teach core HR topics, including recruitment and selection, onboarding, employee relations, performance management, training and development, compensation and benefits, HR policies, labor laws, and HR best practices.</li><li>Incorporate real-world examples, group discussions, role plays, and practical exercises into lessons.</li><li>Assess learner progress and provide constructive feedback.</li><li>Prepare and deliver training materials that support effective learning.</li><li>Create an inclusive, engaging, and professional learning environment.</li></ul>QualificationsRequired<ul><li>Bachelor's degree in Human Resource Management, Business Administration, or a related field (Master's degree preferred).</li><li>Minimum 3+ years of professional experience in Human Resource Management.</li><li>Strong knowledge of HR principles, employment practices, and workplace policies.</li><li>Previous teaching, lecturing, corporate training, mentoring, or classroom instruction experience is required.</li><li>Excellent communication, presentation, and interpersonal skills.</li></ul>Preferred<ul><li>Professional HR certification (such as CIPD, SHRM-CP/SHRM-SCP, PHR/SPHR, or equivalent).</li><li>Experience delivering corporate training or professional development programs.</li><li>Knowledge of GCC/Qatar labor laws and HR practices is an advantage.</li><li>Experience using HR information systems (HRIS) is desirable.</li></ul>How to ApplyEmail: md@kingstonqa.comSubject: Guest Lecturer &ndash; Human Resource ManagementJob Types: Part-time, ContractWork Location: In person (Doha, Qatar)Note: Applications will only be considered from candidates with prior teaching, training, or lecturing experience.Work Location: In person

Guest Lecturer – Human Resource Management

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 
 Spa Attendant
 
 
 
 This position is responsible for maintaining the cleanliness and organization of the spa facilities, assisting guests with their needs, and ensuring a relaxing and luxurious spa experience. This role plays a key part in upholding the spa&rsquo;s high standards of hygiene and service.
 
 
 <ul>
 <li>
 Ensure the spa facilities, including treatment rooms, lounges, and changing areas, are clean, well-maintained, and fully stocked.
 </li>
 <li>
 Greet and assist guests, providing towels, robes, and other amenities as needed.
 </li>
 <li>
 Prepare treatment rooms before and after each service.
 </li>
 <li>
 Replenish supplies such as towels, linens, and toiletries.
 </li>
 <li>
 Maintain the spa&rsquo;s ambiance by monitoring lighting, music, and overall presentation.
 </li>
 <li>
 Assist therapists and other spa team as required.
 </li>
 <li>
 Handle guest requests and ensure prompt service.
 </li>
 <li>
 Follow all health, safety, and hygiene protocols.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Candidate Profile
 
 
 Knowledge and Experience
 
 
 <ul>
 <li>
 Ability to provide legible communication.
 </li>
 <li>
 Minimum one year experience in customer service, hospitality or the spa industry.
 </li>
 <li>
 Good interpersonal and communication skills.
 
 
 </li>
 </ul>
 Competencies
 
 
 <ul>
 <li>
 Able to converse in English.
 </li>
 <li>
 Ability to contribute and work effectively in a team.
 </li>
 <li>
 Able to withstand physically heavy duties.
 </li>
 <li>
 Has good guest relations.
 </li>
 </ul>
</div>

Spa Attendant (Female)

Explore 56+ Guest relations officer in Doha this July. Find roles across top companies and apply now to boost your career.