guest relations officer

Fino Services and Hospitality

Serves as the primary point of contact for guests, managing arrivals, departures, and daily inquiries. Key responsibilities include processing reservations, handling billing and payments, and coordinating with housekeeping and maintenance to ensure exceptional guest satisfaction.Pay: QAR2,000.00 - QAR2,500.00 per monthWork Location: In person

Front Office Receptionist/Front Office Agent

Hilton

<div><div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Senior Security Officer , you are not only responsible for ensuring the safety and security of our guests, team members, and facilities, but also for leading security operations, mentoring team members, and promoting a culture of safety and vigilance. By combining strong leadership, proactive risk management, and exceptional guest service, you will help spread the light and warmth of hospitality while delivering memorable experiences that make every guest&rsquo;s stay safe, secure, and enjoyable.</div></div>
 <div><div>Here's what you'll do during a typical day as a Senior Security Officer :
<ul><li>Lead and oversee security patrols: Supervise and conduct regular patrols of interior and exterior hotel premises to identify, assess, and address safety and security risks, security threats, and undesirable conditions while ensuring compliance with hotel security standards.
</li><li>Manage and assist with investigations: Lead preliminary incident investigations, gather and analyze relevant information, interview involved parties when necessary, document findings, and ensure accurate and timely reporting of security incidents.
</li><li>Maintain and review security documentation: Prepare, review, and ensure the accuracy and completeness of security reports, logs, incident records, and shift documentation, providing updates and recommendations to management as required.
</li><li>Coordinate emergency response efforts: Take a leadership role in responding to safety hazards, fires, medical emergencies, security threats, and other incidents, ensuring appropriate actions are taken and emergency procedures are followed.
</li><li>Provide exceptional guest assistance: Address guest inquiries, concerns, and security-related matters with professionalism, discretion, and efficiency, ensuring a safe, secure, and welcoming experience for all guests.
</li><li>Support and mentor the security team: Provide guidance, training, and day-to-day supervision to Security Officers, promoting high performance, accountability, and adherence to security policies and procedures.
</li><li>Ensure compliance and risk management: Monitor adherence to hotel policies, safety regulations, and security procedures, proactively identifying opportunities to improve security measures and minimize risks.</li></ul></div></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Senior Security Officer at The Plaza Doha LXR Hotels & Resorts

Crave Holding

Waitress ensures a seamless, high-quality dining experience by greeting guests, taking accurate orders, serving food and beverages, and processing payments. They act as the primary liaison between diners and the kitchen, manage table cleanliness, and maintain excellent customer service.Core Responsibilities<ul><li>Guest Relations: Welcome customers warmly, escort them to tables, and present menus.</li><li>Order Taking: Answer menu questions, offer recommendations, and relay accurate orders to kitchen and bar staff using POS systems.</li><li>Service Delivery: Serve food and drinks promptly, refill beverages, and check in to ensure guest satisfaction.</li><li>Payment Processing: Prepare and deliver bills, handle cash/credit transactions, and process payments accurately.</li><li>Maintenance: Clear tables, reset dining areas, and strictly adhere to all health, safety, and sanitation regulation.</li></ul>Job Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per monthExperience:<ul><li>Head Waiter in Casual Dine In: 2 years (Required)</li></ul>Work Location: In person

Waitress

Pullman Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 Responsible for upkeep of guest floors, public areas and back areas as per standards.
 </li>
 <li>
 Manage and supervise all tasks of his/her staff
 </li>
 <li>
 Ensure that guest supplies are replenished
 </li>
 <li>
 Optimizes work productivity by effectively scheduling and allocating all available resources, recommends changes in methods, equipment, to department in order to improve departmental standards/productivity and ensures implementation of the same.
 </li>
 <li>
 Responsible for ensuring that team follows periodical cleaning schedules.
 </li>
 <li>
 Ensures guest requirements and requests are promptly and efficiently responded in order to achieve higher customer satisfaction.
 </li>
 <li>
 Conduct regular room checklists
 </li>
 <li>
 Record room status in allocated section accurately
 </li>
 <li>
 Comply with hotel&rsquo;s health, safety and hygiene policies
 </li>
 <li>
 Ensure employees are informed daily about priorities to personalize service.
 </li>
 <li>
 Any other duties assigned by the Management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 At least 2 years&rsquo; experience in a similar capacity in 5* hotels.
 </li>
 <li>
 Experience in luxury or upscale hospitality segment is preferred.
 </li>
 <li>
 Strong guest relations and problem solving abilities.
 </li>
 <li>
 Ability to work well under pressure in a fast paced environment
 </li>
 <li>
 Ability to work cohesively and collectively as part of a team.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 
</div>

Housekeeping Supervisor

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self-motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 This position is based on City Centre Rotana Doha
 
 
 As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
 </li>
 <li>
 Greet and seat customers and serve them in a professional, discreet and personalized way
 </li>
 <li>
 Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
 </li>
 <li>
 Consistently monitor quality of food &amp; beverage being served
 </li>
 <li>
 Practice good customer relations and attend to customer complaints / queries satisfactorily
 </li>
 <li>
 Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
 </li>
 <li>
 Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 </li>
 <li>
 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognizing Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the Job
</div>

Waiter / Waitress

Minor Hotels

<div>
 
 Job Location:
 
 
 
 Banana Island Resort Doha By Anantara
 
 
 
 Overview
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 
 Responsibilities
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees always find new ways to look after the business, their guests, and their colleagues. within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
 </li>
 <li>
 Overall in charge of the boat and responsible for the safety, security and comfort of all passengers and crew
 </li>
 <li>
 Takes charge of the crew. Trains and monitors their progress.
 </li>
 <li>
 Responsible for personal uniform and the uniform and conduct and presentation of his crew. Look after and maintain uniform.
 </li>
 <li>
 Responsible for the preparation and cleanliness of his assigned vessel prior to departure.
 </li>
 <li>
 Responsible for boat navigation and safe handling
 </li>
 <li>
 Responsible for sending distress alerts and asking any assistance from shore if required
 </li>
 <li>
 Responds to all emergencies and acts as per the given duties
 </li>
 <li>
 Ensures the cleanliness of the boat from inside and outside at all times
 </li>
 <li>
 Takes charge of all logbooks and check all entries
 </li>
 <li>
 Ensures all manifests are posted upon every departure
 </li>
 <li>
 Follows the approved passage plan and explains every deviation, if any
 </li>
 <li>
 Reports any unsafe act and near misses to the management.
 </li>
 <li>
 Ensures boat is fully bunkered with fresh water and fuel at all times and manages discharge of black water
 </li>
 <li>
 Follows safe practices for bunkering
 </li>
 <li>
 Enforces safe practices including no-smoking policy and environmental protection policy
 </li>
 <li>
 Reports any issues with boat, navigational equipment, engines and other equipment to Port Captain to be forwarded to technical manager and copied to Guest Fleet Operations manager
 </li>
 <li>
 Responsible for addressing passenger concerns properly
 </li>
 <li>
 Ensures proper lashing and stowing of passenger luggage and cargo
 </li>
 <li>
 Ensures good condition of all mooring ropes and berthing equipment
 </li>
 <li>
 Conducts departure checks and reports to the operations team if any equipment is found to be defective
 </li>
 <li>
 Reports to Coast Guard and other relevant agencies when needed
 </li>
 <li>
 Takes charge and preserves all boat certificates and manuals including the registration card
 </li>
 <li>
 Reports any crew absence or deficiency
 </li>
 <li>
 Conducts daily operations briefing to his crew prior to duty start
 </li>
 <li>
 Ensures that fire panel is in operational condition
 </li>
 <li>
 Ensures all FFA and LSA appliances are in order
 </li>
 <li>
 Ensures to share all operational information to next skipper and Port Captain upon his duty end
 </li>
 <li>
 Participate in handling more than 3 different types of vessels of the fleet, including IPS driven vessels.
 </li>
 <li>
 Actively participates in training sessions of other crew members whenever requested, in coordination with the training officer.
 </li>
 <li>
 Participate in drydocking transfers and procedures
 </li>
 <li>
 Respond to emergency sailing operations in heavy weather conditions only upon confirmation of the Marine Operations Manager.
 </li>
 <li>
 Respond to emergency sailing operations in restricted visibility conditions only upon confirmation of the Marine Operations Manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Master 500 /valid STCW/Valid Radio License/ Valid Medical(fit to work at sea report)
 </li>
 <li>
 With 2 to 5 years of experience in the same field
 </li>
 <li>
 With good English communication skills
 </li>
 <li>
 With good technical skills
 </li>
 <li>
 With pleasing personality
 </li>
 <li>
 Ability to handle pressure at work
 </li>
 <li>
 Ability to multi-task
 
 
 </li>
 </ul>
 Additional information
 
 
 Videos to Watch
 
 
 Not the right fit? Set up email alerts as new job postings become available that meet your interest!
</div>

Skipper

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Purchasing Officer
 
 , you&rsquo;re not just supporting the procurement and inventory management process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
 <li>
 Support purchasing and receiving operations: Assist with procurement, oversee receiving processes, and manage inventory to maintain appropriate stock levels and ensure efficient stock management
 </li>
 <li>
 Collaborate with internal teams: Work closely with outlet managers to ensure purchases meet operational needs and specifications
 </li>
 <li>
 Process invoices: Review invoices for accuracy and follow up on discrepancies to ensure timely payment and issue resolution
 </li>
 <li>
 Assist with supplier management: Help secure competitive pricing, place orders, and track deliveries to ensure timely arrivals.
 </li>
 <li>
 Perform quality checks: Inspect shipments to verify they meet order specifications, grade, and quality standards
 </li>
 <li>
 Supervise and develop the team: Train, schedule, and supervise purchasing and receiving clerks, providing guidance and support to ensure high performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
</div>

Purchasing Officer - Waldorf Astoria Doha Lusail

Explore 74+ Guest relations officer in Doha this August. Find roles across top companies and apply now to boost your career.