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assistant manager - front office

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guest relations officer

Aspire Global Human Resources

Guest relation Officer (preferably Arabic speaker)&ensp;Single hiring status<ul><li>&ensp;&ensp;&ensp;Shared room in a shared Apartment</li><li>&ensp;&ensp;&ensp;Monthly salary bracket from 2,000 - 2,500 Qatar Riyal</li><li>&ensp;&ensp;&ensp;Every 2 years air ticket</li></ul>Please mail your applicaiton to connect@aspireglobal-hr.comJob Type: Full-timePay: QAR2,000.00 - QAR2,500.00 per month

Guest relation Officer (preferably Arabic speaker)

Leisure

We are seeking a friendly, professional, and energetic Guest Service Ambassador to join our team at one of Qatar&rsquo;s leading theme parks/hospitality destinations. As the first point of contact for guests, you will play a vital role in delivering an outstanding guest experience through warm welcomes, efficient service, and knowledgeable support.Key Responsibilities:<ul><li>Greet all guests warmly and professionally upon arrival</li><li>Provide accurate information about park attractions, schedules, services, and amenities</li><li>Assist guests with directions, ticketing, reservations, and general inquiries</li><li>Manage guest complaints or concerns with empathy and efficiency</li><li>Collaborate with other departments (security, operations, housekeeping, F&amp;B) to ensure guest satisfaction</li><li>Promote park events, special offers, and loyalty programs</li><li>Support crowd control and queue management during peak hours</li><li>Maintain a polished, professional appearance at all times</li><li>Uphold health, safety, and cleanliness standards throughout guest areas</li><li>Be a visible role model of IAAPA-level service excellence</li><li>Conduct real-time experience audits to ensure safety &amp; guest satisfaction</li><li>Capture &amp; share live guest insights to shape park strategy</li><li>Convert service moments into premium sales (VIP tours, upgrades, dining plans, etc.</li></ul>Qualifications &amp; Skills:<ul><li>Fluency in Arabic and English is mandatory</li><li>Minimum 2&ndash;3 years of experience in a guest-facing role (hospitality, tourism, theme parks, or customer service)</li><li>Excellent interpersonal and communication skills</li><li>Positive attitude with a strong commitment to guest satisfaction</li><li>Ability to stay calm and courteous in high-pressure or fast-paced environments</li><li>Flexible to work weekends, holidays, and in shifts as needed</li><li>Qatar-based candidates or those with transferable visas preferred</li></ul>Be the face of our brand | Elevate every guest moment | Drive premium experiences.At Leisure, we don&rsquo;t just operate parks &mdash; we create unforgettable experiences. We&rsquo;re pioneering a new model of hospitality that fuses world-class guest service with strategic value creation.Job Type: Full-timePay: QAR4,050.00 per monthApplication Question(s):<ul><li>Are you available to join immediately if selected for this position</li></ul>Experience:<ul><li>Guest service / Customer support / Client relations: 1 year (Required)</li></ul>Language:<ul><li>Arabic and English Fluently and professionaly (Required)</li></ul>

Guest Service Ambassador

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 
 
 
 Job Purpose
 
 
 
 We are looking for a Greeter/Hostess to work within The Ned Doha. If you have experience as a Hostess/Greeter in a busy restaurant or hotel luxury environment, and you are enthusiastic, passionate and knowledgeable about fresh food and good service, then we want to hear from you!
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Warmly welcome guests upon arrival and provide a gracious first impression.
 </li>
 <li>
 Manage reservations for dining, spa appointments, and other hotel amenities with precision and efficiency.
 </li>
 <li>
 Escort guests to their tables and ensure seating arrangements are comfortable and in line with their preferences.
 </li>
 <li>
 Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations as needed.
 </li>
 <li>
 Handle guest inquiries, requests, and complaints promptly and professionally, striving to exceed expectations.
 </li>
 <li>
 Collaborate closely with other hotel staff members to ensure seamless operations and exceptional service delivery.
 </li>
 <li>
 Promote upselling opportunities and special offers to enhance the guest experience and maximize revenue.
 </li>
 <li>
 Maintain a polished and professional appearance in accordance with the hotel's grooming standards.
 </li>
 <li>
 Adhere to all hotel policies, procedures, and safety regulations to ensure a safe and pleasant environment for guests and colleagues alike.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent communication skills, both verbal and written, with a warm and welcoming demeanor.
 </li>
 <li>
 Strong organizational skills and attention to detail to manage reservations and guest requests effectively.
 </li>
 <li>
 Ability to multitask, prioritize tasks, and adapt to changing circumstances in a fast-paced environment.
 </li>
 <li>
 Team player with a positive attitude and a genuine passion for providing exceptional hospitality.
 </li>
 <li>
 Proficiency in multiple languages is an asset.
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as required.
 
 
 </li>
 </ul>
 
 Work Experience &amp; Knowledge
 
 
 
 <ul>
 <li>
 Previous experience in customer service, hospitality, or a related field preferred.
 </li>
 <li>
 Computer proficiency &ndash; Excel, Windows, Outlook, PowerPoint and Publisher
 </li>
 <li>
 Hotel information system &ndash; Opera
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Communication Skills: Clear verbal communication and active listening skills are crucial for understanding guest needs and providing assistance.
 </li>
 <li>
 Customer Focus: Anticipating guest needs, providing personalized service, and ensuring guest satisfaction are central to this competency.
 </li>
 <li>
 Interpersonal Skills: The ability to establish rapport, demonstrate empathy, and resolve conflicts diplomatically contributes to a welcoming and harmonious environment.
 </li>
 <li>
 Organization and Time Management: Managing reservations, seating arrangements, and guest inquiries requires strong organizational and time management skills. Prioritizing tasks, multitasking effectively, and maintaining attention.
 </li>
 <li>
 Problem-Solving Abilities: Strong problem-solving skills enable hostesses to address issues promptly and find satisfactory resolutions while maintaining guest satisfaction.
 </li>
 <li>
 Adaptability and Flexibility: Hospitality environments are dynamic, with priorities often changing rapidly. Hostesses must be adaptable and flexible, adjusting to changing circumstances and guest needs while remaining composed under pressure.
 </li>
 <li>
 Professionalism: This includes maintaining a polished appearance, adhering to hotel policies and procedures, and handling guest interactions with tact and discretion.
 </li>
 <li>
 Sales and Upselling: Promoting special offers, upgrades, and additional services to guests requires effective sales and upselling skills.
 </li>
 <li>
 Cultural Awareness and Sensitivity: Understanding and respecting cultural differences, customs, and preferences contribute to creating inclusive and welcoming experiences for all guests.
 
 
 </li>
 </ul>
 
 What In It for you?
 
 
 
 <ul>
 <li>
 One of the most iconic place to be and work
 </li>
 <li>
 Amazing learning and development program
 </li>
 <li>
 Discounted rates at The Ned Doha
 </li>
 <li>
 Fantastic career growth opportunities
 
 
 </li>
 </ul>
 At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 
 
 Apply today and join us as a Hostess!
 
 
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>

Hostess

Marriott International

<div>Additional Information 
Job Number25155716 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
#LI-NR1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Supervisor-Front Office

<div>Additional Information 
Job Number25150524 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
</ul><ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Concierge Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157848
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 메리어트 인터내셔널은 기회 균등 고용주로서 모두를 환영하고 기회에 대한 접근성을 제공하기 위해 최선을 다하고 있습니다. 우리는 직원 개개인의 고유한 배경을 가치 있게 여기고 존중하는 환경을 적극적으로 조성합니다. 우리의 최대 강점은 직원들의 문화, 재능, 경험이 풍부하게 어우러져 있다는 점입니다. 우리는 장애인, 재향군인 및 관련 법률이 보호하는 기타 모든 기준을 포함하여, 어떠한 보호 대상 기준에 대해서도 차별하지 않기 위해 최선을 다하고 있습니다.
 
 
 
 시대를 초월한 화려함과 선구적인 정신을 결합한 세인트레지스 호텔 &amp; 리조트는 전 세계 최고의 장소에 위치한 50개 이상의 고급 호텔 및 리조트에서 고객에게 특별한 경험을 제공하기 위해 최선을 다하고 있습니다. 세인트레지스 호텔은 20세기 초에 존 제이콥 애스터 4세(John Jacob Astor IV)가 뉴욕에 1호점을 오픈한 것을 시작으로 고전적인 세련미와 현대적인 감성을 결합한 우아한 호스트 팀에 의해 시그니처 버틀러 서비스는 물론, 모든 고객에게 한치의 양보도 없는 한 발 앞선 맞춤형 서비스를 완벽히 제공하는 것에 전념해 왔습니다. 세인트레지스 호텔 &amp; 리조트는 채용 기회에 여러분을 초대합니다. 세인트레지스에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다.
 
 최선
 
 을 다해 일하고,
 
 목표를
 
 향해 달리며,
 
 훌륭한 글로벌 팀의 일원
 
 으로 최고의 나를 만들고 싶다면 세인트레지스 호텔 &amp; 리조트의 문을 두드리세요.
</div>

Lobby Ambassador

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25133676
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 W Marriott International d&aogon;&zdot;ymy do tego, aby by&cacute; pracodawc&aogon; oferuj&aogon;cym r&oacute;wne szanse, przyjmuj&aogon;cym wszystkich i zapewniaj&aogon;cym dost&eogon;p do mo&zdot;liwo&sacute;ci. Aktywnie wspieramy &sacute;rodowisko, w kt&oacute;rym wyj&aogon;tkowe pochodzenie naszych pracownik&oacute;w jest cenione i honorowane. Nasz&aogon; mocn&aogon; stron&aogon; jest bogata r&oacute;&zdot;norodno&sacute;&cacute; kulturowa, talenty i do&sacute;wiadczenia naszych pracownik&oacute;w. Zobowi&aogon;zujemy si&eogon; do zapobiegania dyskryminacji ze wzgl&eogon;du na jak&aogon;kolwiek chronion&aogon; podstaw&eogon;, w tym niepe&lstrok;nosprawno&sacute;&cacute;, status weterana lub inn&aogon; podstaw&eogon; chronion&aogon; przez obowi&aogon;zuj&aogon;ce prawo.
 
 
 
 W Westin staramy si&eogon; pomaga&cacute; go&sacute;ciom w odzyskaniu kontroli nad sprawami i poprawie ich samopoczucia wtedy, gdy najbardziej tego potrzebuj&aogon;, czyli podczas podr&oacute;&zdot;y, tak aby mogli by&cacute; mo&zdot;liwie najlepsz&aogon; wersj&aogon; siebie. Aby zrealizowa&cacute; misj&eogon; marki, jak&aogon; jest bycie czo&lstrok;ow&aogon; mark&aogon; wellness w bran&zdot;y hotelarskiej, potrzebujemy pe&lstrok;nych pasji i zaanga&zdot;owania pracownik&oacute;w, kt&oacute;rzy wciel&aogon; w &zdot;ycie niepowtarzalny program marki. Pragniemy, by nasi pracownicy wdra&zdot;ali w&lstrok;asne metody poprawy samopoczucia zar&oacute;wno na terenie obiektu, jak i poza nim. Idealnie pasujesz do Westin, je&sacute;li masz w sobie pasj&eogon;, jeste&sacute; osob&aogon; aktywn&aogon; i dumn&aogon; ze sposobu, w jaki dbasz o swoje samopoczucie, cechuje Ci&eogon; optymizm i uwielbiasz przygody.
 
 B&aogon;d&zacute;
 
 tam, gdzie mo&zdot;esz pracowa&cacute; najlepiej, jak potrafisz,
 
 rozpocznij
 
 realizacj&eogon; zamierze&nacute;,
 
 poczuj przynale&zdot;no&sacute;&cacute;
 
 do niesamowitej globalnej spo&lstrok;eczno&sacute;ci i
 
 sta&nacute; si&eogon;
 
 najlepsz&aogon; wersj&aogon; siebie.
</div>

Guest Experience Expert

Explore 574+ Guest relations officer in Doha this October. Find roles across top companies and apply now to boost your career.