guest relations officer

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
  </li>
  <li>
   Support the Front desk team in coordinating guest services and activities
  </li>
  <li>
   Oversee check-in and check-out processes, ensuring smooth and efficient operations
  </li>
  <li>
   Collaborate with other departments to fulfill guest needs and resolve issues
  </li>
  <li>
   Train and mentor guest relations staff to maintain high service standards
  </li>
  <li>
   Assist in creating and implementing guest satisfaction initiatives
  </li>
  <li>
   Monitor and analyze guest feedback to identify areas for improvement
  </li>
  <li>
   Participate in special events and VIP guest arrangements
  </li>
  <li>
   Ensure compliance with hotel policies and local regulations
  </li>
  <li>
   Assist in managing the guest relations budget and resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Good English skills, both written and spoken and Russian is a plus
  </li>
 </ul>
</div>


Assistant Guest Relations Manager

Accor

<div><b>Company Description</b><p><b><br>
La Cigale Hotel Managed by Accor</b> is a prestigious five-star luxury hotel situated in the dynamic center of Doha, Qatar. Recognized as a prominent landmark for both business and leisure travelers, the hotel offers 225 elegantly appointed rooms and suites, nine exceptional dining and entertainment outlets&mdash;including two nightlife venues and outdoor seating areas&mdash;two modern ballrooms, a 490 sqm gymnasium, a 20-meter indoor swimming pool, and a full-service deluxe spa. Designed as an urban sanctuary, La Cigale blends contemporary sophistication with world-class hospitality. Conveniently located in central Doha, the hotel is just a 2-minute walk from Al Sadd Metro Station and a 30-minute drive from Hamad International Airport, offering seamless access to the city&rsquo;s commercial and cultural hubs. As part of <b>Accor</b>, a global leader in hospitality, La Cigale Hotel is committed to delivering outstanding guest experiences while fostering an inclusive and growth-driven environment for its team.</p><p><b>
What is in it for you:</b></p><ul><li>
Employee benefit card offering discounted rates in Accor worldwide for you and your family</li><li>
Learning programs through our Academies designed to sharpen your skills</li><li>
Ability to make a difference through our Corporate Social Responsibility activities</li><li>
Career development opportunities with national and international promotion opportunities.</li></ul><p><b>
Why work for Accor?</b></p><ul><li>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</li></ul><p>
Do what you love, care for the world, dare to challenge the status quo! <b>#BELIMITLESS</b></p><b><br>
Job Description</b><ul><li><p><br>
Welcome guests with a warm and professional demeanor.</p></li><li><p>
Handle guest check-ins, check-outs, and reservations efficiently.</p></li><li><p>
Address guest inquiries, requests, and concerns promptly and courteously.</p></li><li><p>
Provide information about hotel services, facilities, local attractions, and transportation.</p></li><li><p>
Coordinate with housekeeping, concierge, and other departments to meet guest needs.</p></li><li><p>
Maintain accurate guest records and ensure confidentiality.</p></li><li><p>
Assist in handling guest complaints, aiming for quick and satisfactory resolutions.</p></li><li><p>
Promote hotel services and loyalty programs to enhance guest experience.</p></li><li><p>
Maintain a clean, organized, and professional front desk and lobby area.</p></li><li><p>
Perform other duties as assigned by management.</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
Diploma or equivalent; hospitality or tourism-related education preferred.</p></li><li><p>
Previous experience in guest relations, front desk, or customer service is an advantage.</p></li><li><p>
Excellent verbal and written communication skills.</p></li><li><p>
Strong problem-solving and multitasking abilities.</p></li><li><p>
Professional appearance and a friendly, approachable attitude.</p></li><li><p>
Proficiency in hotel management software (e.g., Opera) and MS Office.</p></li><li><p>
Ability to work flexible hours, including evenings, weekends, and holidays.</p></li></ul><b><br>
Additional Information</b><p><b><br>
Our commitment to Diversity &amp; Inclusion:</b></p><p>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Guest Relations Agent

Inspire Management Training Center

<p>We are seeking a professional and service-oriented Concierge to deliver exceptional guest experiences in a luxury hospitality environment. The role is responsible for assisting guests with personalized services, local recommendations, reservations, and special requests while maintaining the highest standards of discretion, efficiency, and brand representation.</p><p><b>Key Responsibilities</b></p><p><b>Guest Services</b></p><ul><li>Provide warm, professional welcome and personalized assistance to all guests.</li><li>Handle guest inquiries, requests, and complaints promptly and courteously.</li><li>Arrange restaurant reservations, transportation, tours, and entertainment bookings.</li></ul><p><b>Concierge Operations</b></p><ul><li>Maintain and update the concierge desk resources, directories, and contact lists.</li><li>Coordinate with Front Office, Housekeeping, and other departments to fulfill guest requests.</li><li>Manage ticket bookings, courier services, and special deliveries.</li><li>Support VIP arrivals, departures, and special event coordination.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>High school diploma or equivalent; hospitality qualification preferred.</li><li>Minimum 2&ndash;4 years of concierge or front office experience in a luxury hotel.</li><li>Strong knowledge of local attractions, dining, and entertainment venues.</li><li>Excellent communication and interpersonal skills.</li><li>Well-groomed with a professional appearance.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Concierge role in a Luxury hotel: 3 years (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Doha (Preferred)</li></ul>

Concierge (Luxury Hospitality)

Hope Global School

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><div><div>Guest Relation&ndash;Arabic professional ensures exceptional hospitality experiences, assists Arabic-speaking guests, resolves inquiries efficiently, coordinates services, enhances satisfaction, supports front desk operations, and represents brand standards within luxury hotels in Qatar.</div>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Welcome Arabic guests with warmth professionalism.</li>
<li>Handle reservations inquiries and special requests.</li>
<li>Coordinate with housekeeping and concierge teams.</li>
<li>Resolve guest complaints promptly and diplomatically.</li>
<li>Maintain accurate guest records and profiles.</li>
<li>Support front desk check-in procedures.</li>
<li>Ensure VIP guest personalized service delivery.</li>
<li>Promote hotel facilities and premium services.</li>
</ul><h3 class="jobSectionHeader"><b>Skill &amp; Experience</b></h3>
<ul><li>Fluent Arabic and English communication skills.</li>
<li>Strong interpersonal and guest handling abilities.</li>
<li>Excellent problem solving under pressure situations.</li>
<li>Knowledge of hospitality management software systems.</li>
<li>Professional appearance with positive customer attitude.</li>
<li>Ability to multitask in fast paced environment.</li>
</ul>
</div></div><p><b>Note:</b> Salary is disbursed in the local currency of the country of employment.</p></div>
<br><div></div><div><ul><li><div><div>Date Posted</div>
<div>February 17, 2026</div>
</div></li><div></div><li><div><div>Location</div>
<div><div>Doha, Qatar
</div></div></div></li><div></div><li><div><div>Offered Salary:</div>
<div> 165000 - 198000 / year</div>
</div></li><div></div><li><div><div>Expiration date</div>
<div>September 6, 2028
</div></div></li><div></div><li><div><div>Experience</div>
<div>1 Year
</div></div></li><div></div><li><div><div>Gender</div>
<div>Both
</div></div></li><div></div><li><div><div>Qualification</div>
<div>Bachelor Degree</div></div></li></ul></div>

Guest Relation

You Baby Studio

<p><b>You+Baby Studio</b> is a well-established photography studio working with families and individuals across the GCC region. We are known for our professional approach, attention to detail, and the way we care for our customers throughout their journey with us. To help us maintain this level of service, we are currently looking for a <b>Customer Coordinator</b> to join our Qatar team.</p><p><b>Responsibilities:</b></p><ul><li>Communicate with customers clearly and professionally via phone, messaging platforms, and in person</li><li>Manage appointments, confirmations, and schedule updates</li><li>Support in resolving customer concerns calmly and professionally</li><li>Maintain an organized and professional work environment</li><li>Coordinate with internal team members to ensure smooth day-to-day operations</li></ul><p><b>Requirements:</b></p><ul><li>At least 1 year of experience in customer service, reception, guest relation or a similar role</li><li>Strong communication skills in English (Arabic is an advantage)</li><li>Ability to communicate professionally with customers in person and over the phone</li><li>Calm, polite, and solution-oriented approach when handling customer inquiries or concerns</li></ul><p><b>What we offer:</b></p><ul><li>Visa and medical insurance</li><li>Annual leave per labor law</li><li>A stable, long-term role with clear responsibilities</li><li>Competitive salary based on experience</li><li>A supportive, collaborative, and creative work environment</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Please share your salary expectations, noting that accommodation is not provided.</li></ul><p>Experience:</p><ul><li>customer service : 1 year (Preferred)</li></ul>

Customer Coordinator (Female Only)

Alfardan Group

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><p>We are looking for an experienced Safety and Security Guard to join our luxury 5 Star Hotel- Kempinski Residences &amp; Suites.</p>
<p>
Main Responsibilities:</p>
<p>
Ensure the safety and security of our premises, assets, staff, and visitors. The security officer's responsibilities include patrolling the premises, setting up security controls, monitoring property access, investigating suspicious behavior and enforcing company policies.</p>
<p><b>
MAIN RESPONSIBILITIES</b></p>
<ul><li> Inspecting and patrolling premises regularly.</li></ul>
<ul><li> Monitoring CCTV and reporting suspicious behavior.</li></ul>
<ul><li> Communicating with law enforcement, fire departments, and emergency medical personnel.</li></ul>
<ul><li> Monitoring public access and ensuring the security of all personnel and visitors.</li></ul>
<ul><li> Responding to alarms and analyzing security footage.</li></ul>
<ul><li> Investigating suspicious behavior, incidents, and security breaches.</li></ul>
<ul><li> Apprehending trespassers and perpetrators.</li></ul>
<ul><li> Assist Guest Relations with information asked by guests, be proactive in guest contact and show interest in guest concerns</li></ul>
<ul><li> Ensure proper key control is followed at all times and entries are made each time a key is withdrawn or deposited.</li></ul>
<ul><li> Monitor the different areas of the hotel on the CCTV, noting any suspicious actions.</li></ul>
<ul><li> Knowledgeable of all security policies, procedure and set standards.</li></ul>
<ul><li> Ensure that a Security Officer is present when any office is opened or stock is taken from the stores after office hours.</li></ul>
<ul><li> Closely monitor the hotel lobby</li></ul>
<ul><li> Assist the Manager on Duty in the event that immediate assistance is required.</li></ul>
<ul><li> Assist the Restaurant Manager, Doorman, and Valet Parker if required.</li></ul>
<ul><li> Make security rounds of the guest floors at regular intervals with notes made in security logbook.</li></ul>
<ul><li> Ensures that all fire exits and corridors are free from obstruction at all times.</li></ul>
<ul><li> Respond to any fire/smoke alarms in the hotel and be ready to act accordingly. Ensure that all firefighting equipment is in working condition and that emergency lights are all illuminated.</li></ul>
<ul><li> Accompany the Bellman/Employee when opening a guestroom with the master key.</li></ul>
<ul><li> Make security rounds in the car parking area and ensure the general safety of all vehicles and if they are correctly parked.</li></ul>
<ul><li> Assist the local authorities if any VIP arrives or in case of emergency.</li></ul>
<ul><li> Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.</li></ul>
<ul><li> To understand and strictly adhere to the Rules &amp; Regulations established in the Employees</li></ul>
<ul><li> Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health &amp; Safety.</li></ul>
<ul><li> To ensure that all potential and real hazards are reported and rectified immediately.</li></ul>
<ul><li> To understand and strictly adhere to the Hotel&rsquo;s Employee rules &amp; regulations.</li></ul>
<ul><li> To report for duty punctually wearing the correct uniform and name tag at all times.</li></ul>
<ul><li> Performs any other duties as assigned to him/her by management</li></ul></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><ul><li>Minimum 2+ years of experience in Physical Security, Security Guard or as Security Officer</li>
<li>Preferably with prior experience in a Luxury Hotel</li>
<li>Good Communication skills</li>
<li>Relevant safety, first aid and security certificates</li></ul></div></div><p></p>
<br><div></div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div>Job Location Doha, Qatar
</div><div>Company Industry Hotels and resorts
</div><div>Company Type Employer (Private Sector)
</div><div>Job Role Safety
</div></div><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div>Career Level Mid Career
</div><div>Years of Experience Min: 2 Max: 10
</div><div>Residence Location Qatar</div></div></div>

Safety and Security Guard

Ideal School

<p><b>Job Opening &ndash; Public Relations Officer (PRO)</b></p><p><b>(Full-Time | School Environment &ndash; Qatar)</b></p><p><b>We are looking for a dedicated and experienced Arabic Public Relations Officer (PRO)</b> to manage all government-related processes and ensure full compliance with Qatar regulations for our school.</p><p><b>Key Responsibilities</b></p><ul><li>Handle all <b>Ministry of Education, Ministry of Interior, and Ministry of Labor</b> related processes.</li><li>Process <b>visas, QID, sponsorship transfers, renewals, and cancellations</b> for employees.</li><li>Manage <b>school-related government approvals, registrations, and renewals</b>.</li><li>Liaise with government departments and authorities on behalf of the school.</li><li>Ensure <b>full compliance with Qatar labor laws and school regulations</b>.</li><li>Maintain accurate records and documentation for all PRO activities.</li><li>Support HR and administration with regulatory and compliance matters.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s Degree or relevant qualification.</li><li><b>Proven experience as a Public Relations Officer (PRO) </b>in Qatar, preferably in school or educational institution.</li><li><b>Fluent in Arabic (spoken and written), good command of English</b>.</li><li>Strong knowledge of <b>Qatar government procedures and labor regulations</b>.</li><li>Excellent communication and organizational skills.</li><li>Ability to handle confidential information with professionalism.</li><li><b>Valid Qatar driving license</b> preferred.</li></ul><p><b>Employment Type</b></p><ul><li>Full-Time</li></ul><p>Job Type: Full-time</p>

PRO - Full time, Arabic ( Male or Female)

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