guest service representative/front desk/ night audit

front desk agent

customer service ambassador Jobs in Miami

customer service ambassador

customer service representative Jobs in Miami

customer service representative

front desk clerk

guest service representative/front desk/ night audit Jobs in Miami

guest service representative front desk night audit

Holiday Inn Express Doral

JOB DUTIES AND RESPONSIBILITIES<ul><li>Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner</li><li>Reviews arrival list daily and assists in preparing and assembling welcome amenities</li><li>Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed</li><li>Responsible for issuing bank - Count bank at beginning and end of shift.</li><li>Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management</li><li>Maintains front desk area to be clean and organized</li><li>Assisting with lobby activation as needed</li><li>Utilize proper procedures when handling guest PPI data</li><li>Follows through and feels ownership of guest requests</li><li>Resolves guest complaints in a professional and efficient manner</li><li>Actively participates in Front Desk upsell program</li><li>Always retrieve necessary identification documents and form of payment upon guest arrival</li><li>Other duties as assigned</li><li>Follow the checklist when going through check-in or check-out with guests. Always retrieve necessary identification documents and form of payment upon arrival. </li><li>Attends promptly to guest needs and inquiries </li><li>Perform various other duties as assigned  </li></ul>EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations  Minimum of High School education KNOWLEDGE, SKILLS, AND ABILITIES Basic computer skills  Ability to communicate effectively verbally and in writing  Ability to exceed expectations of guests and team members  Excellent time management skills PERKS/BENEFITS Work Today, Get Paid Today with Daily Pay! Track your daily income with updates after every shift you work Transfer your earnings instantly or the next day Automatically save a portion of your paycheckJob Type: Full-timePay: $15.00 - $18.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li><li>IHG/ Holiday inn Express: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Guest Service Representative/Front Desk/ Night Audit

AC Hotel Miami Dadeland

<div>Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You&rsquo;ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.
Key Responsibilities<ul>
<li>
Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).</li>
<li>
Handle phone system, reservations, and guest inquiries.</li>
<li>
Perform check-in and check-out procedures.</li>
<li>
Verify, balance, and review hotel room availability and transactions.</li>
<li>
Prepare folios for departing guests.</li>
<li>
Maintain lobby appearance and assist with AM breakfast setup if needed.</li>
<li>
Monitor hotel safety and emergency procedures during the night shift.</li>
</ul>
Qualifications<ul>
<li>
Previous hotel front desk or hospitality experience preferred.</li>
<li>
Strong attention to detail and organizational skills.</li>
<li>
Dependable, responsible, and able to work independently.</li>
<li>
Professional and customer-service oriented.</li>
</ul>
Benefits (Full-Time Associates Only)<ul>
<li>
Competitive wages</li>
<li>
Medical, dental, and vision plans</li>
<li>
Life insurance and short/long-term disability options</li>
<li>
401(k) program with company match</li>
<li>
Tuition assistance</li>
<li>
Discounted room rates at Concord-managed hotels</li>
<li>
Training, development, and career advancement opportunities</li>
</ul>
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a &ldquo;Great Place to Work for All.&rdquo;
We are Concord!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>
 
<div><h4 class="jobSectionHeader">Description</h4>
Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You&rsquo;ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.
Key Responsibilities<ul>
<li>
Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).</li>
<li>
Handle phone system, reservations, and guest inquiries.</li>
<li>
Perform check-in and check-out procedures.</li>
<li>
Verify, balance, and review hotel room availability and transactions.</li>
<li>
Prepare folios for departing guests.</li>
<li>
Maintain lobby appearance and assist with AM breakfast setup if needed.</li>
<li>
Monitor hotel safety and emergency procedures during the night shift.</li>
</ul>
Qualifications<ul>
<li>
Previous hotel front desk or hospitality experience preferred.</li>
<li>
Strong attention to detail and organizational skills.</li>
<li>
Dependable, responsible, and able to work independently.</li>
<li>
Professional and customer-service oriented.</li>
</ul>
Benefits (Full-Time Associates Only)<ul>
<li>
Competitive wages</li>
<li>
Medical, dental, and vision plans</li>
<li>
Life insurance and short/long-term disability options</li>
<li>
401(k) program with company match</li>
<li>
Tuition assistance</li>
<li>
Discounted room rates at Concord-managed hotels</li>
<li>
Training, development, and career advancement opportunities</li>
</ul>
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a &ldquo;Great Place to Work for All.&rdquo;
We are Concord!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Night Auditor

Powerhouse Gym Miami

Job Summary: We are seeking a friendly and professional Customer Service Rep to join our Miami team. As a CSR, you will be the first point of contact for our guests and members, providing exceptional customer service and ensuring a positive experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.Responsibilities: - Greet guests with a warm and welcoming demeanor - Check-in guests and members efficiently and accurately - Handle member inquiries, requests, and complaints promptly and professionally - Coordinate with other departments to ensure member satisfaction - Maintain a clean and organized front desk areaSkills: - Excellent customer service skills with a friendly and approachable attitude - Strong communication skills, both verbal and written - Proficient in using phone systems and handling multiple phone lines - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Attention to detail and problem-solving abilities - Bilingual or multilingual skills are a plus - Knowledge of customer service practices and proceduresQualifications: - High school diploma or equivalent required; degree in hospitality management is a plus - Previous experience in a front desk or guest relations role preferredWe offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and enjoy working in the hospitality industry, we encourage you to apply for the position of Front Desk Team Member.Job Types: Full-time, Part-timeJob Type: Full-timePay: $16.00 - $18.00 per hourPeople with a criminal record are encouraged to applyWork Location: In person

Customer Service Representative

Homewood Suites by Hilton

<div>General Job Description
The hotel front desk agent is the first person to interact with guests, providing exceptional customer service. As the hotel ambassador, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for maintaining and promoting hospitality at all times, welcoming and serving guests in a courteous and friendly manner.
Essential Functions<ul>
<li>
Maintain a personal demeanor that is friendly, cheerful and courteous at all times.</li>
<li>Greet guests on every interaction using the 10/5 or 15/5 rule.</li>
<li>Ensure that all guests feel welcomed to the property.</li>
<li>Register guests and assign rooms.</li>
<li>Conduct check-out processes.</li>
<li>Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.</li>
<li>Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.</li>
<li>Respond to phone calls, and retrieve guest mail, faxes and packages.</li>
<li>Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.</li>
<li>Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.</li>
<li>Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.</li>
<li>Attend team meetings and celebrations.</li>
<li>Follow all company and safety and security policies and procedures along with all other company policies.</li>
<li>Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.</li>
<li>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.</li>
</ul>
Education/Skill Requirements<ul>
<li>
High school graduate or GED completion.</li>
<li>Ability to communicate effectively and clearly.</li>
<li>Demonstrate good computer skills.</li>
<li>Accurately handle cash and post charges.</li>
<li>Hotel experience preferred but not mandatory, some customer service background required.</li>
<li>Ability to speak Spanish is a plus. Knowledge of computer terminology desired.</li>
<li>Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.</li>
<li>Requires the ability to work varied shifts, including nights, weekends and holidays.</li>
<li>Time management skills.</li>
<li>Ability to communicate effectively with the public and other employees.</li>
</ul>
This private employer offers a Competitive Compensation, Benefits Package and Opportunity for Career Growth.
Benefits include:<ul>
<li>
Healthcare Insurance (Medical, Dental &amp; Vision)</li>
<li>401(k) Plan</li>
<li>STD &amp; LTD</li>
<li>Life Insurance</li>
<li>Wellness Program</li>
<li>Vacation/Paid Time Off</li>
<li>Tuition Assistance</li>
<li>Discounted Hotel Room Rates</li>
<li>Community Service Program</li></ul></div>

Front Desk Agent

<div>As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities<ul><li>Assist guests efficiently, courteously, and professionally at all times</li><li>Maintain a high level of service and hospitality standards</li><li>Promptly address guest concerns and ensure satisfaction in a timely manner</li><li>Post guest charges, collect payments, and follow cash handling procedures</li><li>Handle guest mail and messages with respect to privacy and professionalism</li><li>Stay knowledgeable about the hotel brand, travel programs, and special offers</li><li>Communicate guest feedback effectively to departments and management</li><li>Respond quickly to calls, lobby visitors, and team members needing assistance</li><li>Maintain full knowledge of hotel safety and emergency procedures</li></ul>
Qualifications<ul><li>High school diploma or equivalent preferred</li><li>Prior hospitality or customer service experience is a plus</li><li>Strong interpersonal and communication skills</li><li>Ability to multitask and remain professional in a fast-paced environment</li><li>Detail-oriented with strong organizational skills</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul>
Benefits (Full-Time Associates Only)<ul><li>Competitive wages</li><li>Medical, dental, and vision insurance</li><li>Life insurance and short/long-term disability options</li><li>401(k) program with company match</li><li>Tuition assistance</li><li>Discounted room rates at Concord-managed hotels</li><li>Training, development, and career advancement opportunities</li></ul>
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our &ldquo;Associate First&rdquo; culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
&ldquo;We Are Concord!&rdquo;
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>
 
<div><h4 class="jobSectionHeader">Description</h4>
As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities<ul><li>Assist guests efficiently, courteously, and professionally at all times</li><li>Maintain a high level of service and hospitality standards</li><li>Promptly address guest concerns and ensure satisfaction in a timely manner</li><li>Post guest charges, collect payments, and follow cash handling procedures</li><li>Handle guest mail and messages with respect to privacy and professionalism</li><li>Stay knowledgeable about the hotel brand, travel programs, and special offers</li><li>Communicate guest feedback effectively to departments and management</li><li>Respond quickly to calls, lobby visitors, and team members needing assistance</li><li>Maintain full knowledge of hotel safety and emergency procedures</li></ul>
Qualifications<ul><li>High school diploma or equivalent preferred</li><li>Prior hospitality or customer service experience is a plus</li><li>Strong interpersonal and communication skills</li><li>Ability to multitask and remain professional in a fast-paced environment</li><li>Detail-oriented with strong organizational skills</li><li>Flexibility to work varied shifts, including evenings, weekends, and holidays</li></ul>
Benefits (Full-Time Associates Only)<ul><li>Competitive wages</li><li>Medical, dental, and vision insurance</li><li>Life insurance and short/long-term disability options</li><li>401(k) program with company match</li><li>Tuition assistance</li><li>Discounted room rates at Concord-managed hotels</li><li>Training, development, and career advancement opportunities</li></ul>
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our &ldquo;Associate First&rdquo; culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
&ldquo;We Are Concord!&rdquo;
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Front Desk Clerk

Starwood Hotels

<div>
 Grow with us...
 
 
 Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can&rsquo;t do it alone. That&rsquo;s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
 
 
 The Front Offices at SH Hotels &amp; Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand&rsquo;s best self.
 
 
 We&rsquo;re current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest&rsquo;s experience is relaxing and effortless&mdash;at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we&rsquo;d love to chat.
 
 
 
 About You...
 
 
 
 Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
 
 
 Ability to speak a secondary language is a plus.
 
 
 Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
 
 
 Is flexible and willing to meet the demands of a 24-hour operation.
 
 
 
 About Us...
 
 
 
 As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
 
 
 Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
</div>

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>

The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.

Watch A Day in the Life video for Housekeeper (English) https://vimeo.com/showcase/5180017/video/291794067

Watch A Day in the Life video for Housekeeper (Spanish) https://vimeo.com/showcase/5180017/video/311773198

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
</li><li>Cleans assigned guest rooms with adherence to company standards, policies and procedures.
</li><li>Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
</li><li>Stocks carts and cart rooms if necessary and or directed by management.
</li><li>Reports all maintenance issues directly to the front desk and/or manager on duty.
</li><li>Reports any remaining guest property in a check-out room directly to the front desk and manager on duty.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
</li><li>Complies with all safety and security policies and procedures.
</li><li>Completes all required and annual Extended Stay University training.
</li></ul>OTHER DUTIES
<ul>
<li>Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.</li>
<li>Responsible for maintaining overall hotel cleanliness.</li>
<li>Other duties as assigned by the management team.
</li></ul><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul><div></div><div><div><div>COMPENSATION</div>
<div>Pay Ranges 
Pay range information for the position you are applying for is below.</div>
<div> 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.</div>
<div>
</div><div></div><div><div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
</div></div></div></div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.</li>
<li>Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.</li>
<li>Apply good judgment at all times.
</li></ul></div><div></div>ENVIRONMENTAL JOB REQUIREMENTS
<ul>
<li>Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
</li><li>Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
</li><li>Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.
</li><li>Detect items in guest rooms to ensure safe performance of work.
</li><li>Frequently work in outside weather conditions (depending on hotel).
</li><li>Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
</li><li>Typically, moderate to loud noise levels in the work environment.
</li><li>The associate may be asked to travel to help additional locations within a reasonable geography.
</li></ul>MINIMUM QUALIFICATIONS
<ul>
<li>No prior experience or training necessary.</li></ul> 
<div>
</div></div> 
Compensation: 15.00</div>

Housekeeper Part Time-101020

Explore 312+ Guest service representative front desk night audit in Miami this May. Find roles across top companies and apply now to boost your career.

312 guest service representative front desk night audit jobs In Miami

Guest Service Representative/Front Desk/ Night Audit

Night Auditor

Customer Service Representative

Front Desk Agent

Front Desk Clerk

Front Desk Agent

Housekeeper Part Time-101020