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customer support representative Jobs in Chicago

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community support specialist cst 3 Jobs in Chicago

community support specialist cst 3

guest service specialist

The Fresh Market

<div>The Fresh Market &amp; You::
<div>
Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We&rsquo;re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you&rsquo;ll make on our store, our team, and our community.</div><div></div><div> 
Our added benefits for joining The Fresh Market team</div><div> 
<ul><li>
Team Member discount up to 40%</li><li>
Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)</li><li>
401K contribution and company match</li><li>
Financial Wellness Program</li></ul><ul><li>
Personal time off and additional time off purchase plans are available</li><li>
Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family</li><li>
Discounts on pet insurance, daycare, event tickets, and many more.</li></ul></div> 
About the Position::
<div>
Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As the Guest Service Specialist, you will be the store&rsquo;s front-end point person for hospitality, guest flow and cash operations. You lead by example by maintaining efficiency, merchandising front-end displays and ensuring consistent execution of cash office controls and audits making sure every guest leaves with an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork, delivering an exceptional guest experience while maintaining operational standards.</div><div></div><div> 
The pay range for this position is $19.17 - $20.45 per hour.</div>
What You'll Do::
<ul><li>Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
</li><li>Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.</li><li>
Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
</li><li>Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.</li><li>
Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.</li><li>
Engage guests with a friendly, helpful approach at the front-end and throughout the store.
</li><li>Assist in managing the department, inventories, and team for effective minimization of product loss.</li></ul>
Availability::
<div>
This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.</div>
Qualifications::
<div>
At a minimum, what you&rsquo;ll need:</div><ul><li>
2+ years of experience in retail, grocery, restaurant, or hospitality operations.</li><li>
Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.</li><li>
Must be at least 18 years of age.</li></ul><div>
Preferred Qualifications:</div><ul><li>
High school diploma or equivalent.</li><li>
Retail, culinary, and/or grocery experience.</li><li>
Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.</li></ul><div>
Physical and Work Conditions:</div><ul><li>
Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures.</li><li>
Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.</li><li>
Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).</li><li>
Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.</li></ul>
We are proud to be an Equal Opportunity Employer::
<div>
The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.</div><div></div><div> 
Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.</div><div></div><div> 
The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required</div></div>

Guest Service Specialist

First Hospitality

<div><h3 class="jobSectionHeader">the smiling face of hospitality...front and center</h3><h4 class="jobSectionHeader">
What's in it for you&hellip;</h4><ul>
<li>Insurance enrollment available from DAY 1!</li>
<li>Paid time off available from DAY 1!</li>
<li>Holiday pay available from DAY 1!</li>
<li>401(k) enrollment after 30 days!</li>
<li>Hotel and travel discounts at worldwide destinations!</li>
<li>Professional development and promotion opportunities!</li>
</ul><h4 class="jobSectionHeader">About this job...</h4>
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.<h4 class="jobSectionHeader">
What you'll be doing...</h4><ul>
<li>Welcome arriving guests and complete the hotel&rsquo;s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.</li>
<li>Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.</li>
<li>Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.</li>
<li>Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.</li>
<li>Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.</li>
<li>Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.</li>
<li>Always maintain professionalism consistent with hotel brand and company expectations.</li>
<li>Know and communicate hotel emergency procedures; inform and assist guests in emergencies.</li>
<li>Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.</li>
<li>If applicable, maintain balance and security of house bank and accurately log all transactions.</li>
</ul><h4 class="jobSectionHeader">Requirements...</h4><h4 class="jobSectionHeader">
Experience &amp; Education:</h4><ul>
<li>2+ years of customer service experience, preferably in Hospitality or related industry</li>
<li>High School diploma or equivalency education certificate required</li>
</ul><h4 class="jobSectionHeader">Communication:</h4><ul>
<li>Excellent verbal and written communication skills</li>
<li>Must be able to speak, read, and write in primary language used in the workplace</li>
</ul><h4 class="jobSectionHeader">Physical:</h4><ul>
<li>8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday</li>
<li>Lift, lower, and maneuver up to 30 pounds occasionally</li>
</ul><h4 class="jobSectionHeader">About First Hospitality&hellip;</h4>
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality&rsquo;s strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee&rsquo;s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.</div>

Guest Service Representative

Langham Hospitality Group

<div>
 
 
 
 PRIMARY OBJECTIVE OF POSITION:
 
 
 
 
 
 Displays a professional demeanor to all arriving, departing and in-house guests and clients.&nbsp; Registers guests in and out of the hotel while promoting hotel amenities, services and upsells.&nbsp; Provide maximum levels of guest service while resolving guest concerns.&nbsp; Follows Langham Chicago and Forbes service standards.
 
 
 
 
 
 RESPONSIBILITIES AND JOB DUTIES:
 
 
 
 <ul>
 <li>
 Complete the registration process by inputting and retrieving information from the Front Office operating system, confirm pertinent information including number of guests and room rate. Promote Langham marketing programs. Make appropriate selection of rooms based on guest needs and activate electronic keys. Discreetly confirm the room number and rate. Provide welcome folders containing room keys, certificates, special promotions as appropriate.
 </li>
 <li>
 Verify and register credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler&rsquo;s checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions. Accurately post charges to guestrooms and house accounts using Front Office operating system.
 </li>
 <li>
 Promptly answer the telephone, assist guests, and input messages into the computer. Retrieve messages and communicate the content to the guest.&nbsp;
 </li>
 <li>
 Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate and compromise, which may include authorizing revenue allowances.
 </li>
 <li>
 Remain calm and alert, especially during emergency and/or heavy hotel activity.
 </li>
 <li>
 Field guest complaints, conduct through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve guest concerns. Plan and implement detailed defect resolution steps by using experienced judgment and discretion.
 </li>
 <li>
 Use the&nbsp;Brilliant guest recognition program to record guest preferences and exceed guest expectations.
 </li>
 <li>
 File registration cards in room number order and complete all Guest Reception work according to SOP&rsquo;s in place.
 </li>
 </ul>
 
 
 
 EXPERIENCE REQUIRED:
 
 
 
 <ul>
 <li>
 High School graduate or equivalent preferred.&nbsp; College degree preferred with emphasis on Hospitality and Tourism.
 </li>
 <li>
 3 years of previous full-service guest relations experience required.
 </li>
 <li>
 Foreign languages preferred.
 </li>
 <li>
 Luxury hotel experience preferred.
 </li>
 <li>
 Knowledge of Front Office operating systems&nbsp;preferred.
 </li>
 </ul>
 
 
 
 SALARY RANGE
 
 :
 
 
 $21.26-$26.57/hour
 
 
 
 BENEFITS INCLUDED FOR FULL-TIME COLLEAGUES
 
 :
 
 
 <ul>
 <li>
 Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
 </li>
 <li>
 Paid Holidays
 </li>
 <li>
 Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
 </li>
 <li>
 Basic Life Insurance, AD&amp;D, and Short-Term Disability (company paid)
 </li>
 <li>
 Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
 </li>
 <li>
 401k plan with Roth option and employer match
 </li>
 <li>
 Free meals while on duty
 </li>
 <li>
 Uniforms and cleaning of uniforms (for applicable positions)
 </li>
 <li>
 Free and discounted hotel stays
 </li>
 <li>
 Discounted parking
 </li>
 <li>
 Guidance Resources &ndash; company paid benefit for personal counseling
 </li>
 </ul>
 
 
 
 
 EOE, Including Disability/Veterans
 
 
 
 
 
 
 
 About Langham Hospitality Group
 
 
 
 
 A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying&rsquo;nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
 
 
 
 Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago.
 
 
 For more information about the property, please visit:&nbsp;https://www.langhamhotels.com/en/the-langham/chicago/
 
 
 
 &nbsp;
</div>

Guest Service Agent-Full Time - The Langham, Chicago

United Service Companies

<div>GENERAL PURPOSE
Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, Management Company and Owners) satisfaction and quality service while meeting/exceeding financial goals.
Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: Guest Service Agents, Bell Staff, Night Auditors, PBX Operations. Participates in total hotel management as a member of the senior leadership. 
ESSENTIAL DUTIES/RESPONSIBILITIES<ul><li>
Assist with the development and training sessions for hotel front office personnel on all aspects of the operation including guest service and maintaining service standards.</li><li>
Communicate with the Director of Operations on all guest and employee concerns &amp; challenges.</li><li>
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.</li><li>
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</li><li>
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.</li><li>
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.</li><li>
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.</li><li>
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.</li><li>
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.</li><li>
Handle all incoming reservation requests as needed. (Obtaining the sale as well as selling the hotel at all times)</li><li>
Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last.)</li><li>
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.</li><li>
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li><li>
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.</li><li>
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.</li><li>
Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>
Performs other duties as assigned, requested or deemed necessary by management.</li></ul>
SUPERVISORY RESPONSIBILITIES
Direct supervision of all desk clerks, night auditors, bell staff, PBX operators.
Carries out supervisory responsibilities in accordance with the organization&rsquo;s policies and applicable laws. Responsibilities include interviewing, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Oversees all day-to-day operations of Front Office staff, ensuring that all established front office and hotel policies are followed. Represent the hotel as MOD during scheduled shifts in absence of senior leadership. 
OTHER DUTIES/RESPONSIBILITIES
Is well groomed and in professional business attire or uniform with name tag at all times. Has a friendly and personable attitude with each encounter.
Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. 
JOB QUALIFICATIONS - KNOWLEDGE &amp; SKILLS<ul><li>
Must have total understanding of all hotel&rsquo;s front office procedures.</li><li>
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of Opera systems.</li><li>
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.</li><li>
Must be fluent in oral and written English. Excellent writing skills</li><li>
Must have vision ability to read written communiques and monochrome computer screen.</li><li>
Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.</li><li>
Excellent communication skills both in person as well as on the telephone. Team leader and innovator relating to others. Computer skills, excellent verbal and written skills. Required to act as a sales representative.</li><li>
Skilled in Front Office operations systems. Pep is preferred, but not required. Hilton Operations is a plus but not required. required. Must be computer savvy</li></ul> 
QUALIFICATIONS:
Requires 3-5 years&rsquo; experience in a hotel Front Office position. Previous experience as a supervisor preferably in a service or hospitality business. Training experience strongly preferred.
Minimum 1-2 years previous experience as a front office supervisor or lead role is preferred.<ul><li>
Requires advanced knowledge of the principles and practices within the hospitality industry.</li><li>
This includes experiential knowledge required for management of people and complex problems.</li><li>
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.</li><li>
Ability to make decisions with only general policies and procedures available for guidance.</li><li>
Senior management skill set.</li><li>
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.</li></ul> 
Physical Demands
The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Ability to continuously stand for extended periods of time.</li><li>
Use of hands, fingers, and forearms to operate computer is repetitive.</li><li>
Occasional sitting for completion of paperwork.</li><li>
Ability to push/pull cart as needed.</li><li>
Ability to lift or move objects up to 20 lbs.</li><li>
Standing and walking is continuous for 4-5 hours at a time.</li><li>
Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.</li></ul> 
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it&rsquo;s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state &amp; federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.</div>

Front Desk Associate - Springhill Suites ORD

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city&rsquo;s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.
<div>About the role:
<div><div>The Front Desk Receptionist welcomes guests to the property , providing an exceptional guest experience at check-in, during the guest&rsquo;s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus r esponding to a wide variety of guest requests , assessing guest needs , adding personal recommendations , and align ing with Four Seasons service standards . 
</div><div>What you will do:
</div><div><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
</li><li>Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, et c.
</li><li>Responds to all guest requests in an accurate and timely manner. Interaction s with guest will be in person and by phone;
</li><li>Resolves guest complaints , and find opportunities to recognize and personalize the service
</li><li>experience for all guests 
</li></ul></div><div>What you bring :
</div><div><ul><li>One + years e xperience working within a luxury hotel or similar environment is considered an asset
</li><li>Excellent interpersonal skills and communication skills
</li><li>Cross cultural sensitivity, and customer service orientation
</li></ul></div></div><div><div><ul><li>Guest centricity and understanding the importance of guest&rsquo;s preferences .
</li></ul>What we offer:
</div></div><ul><li>Compensation: $24.36 - $25.86 per hour
</li><li>Energizing Employee Culture where you are encouraged to be your true self!
</li><li>Comprehensive learning and development programs to help you master your craft.
</li><li>Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off &amp; Holiday Pay
</li><li>401(k) Retirement Plan including Employer Matching Program
</li><li>Inclusive and diverse employee engagement &amp; recognition events all year-round.
</li></ul><ul><li>Exclusive discount and travel programs with Four Seasons
</li><li>Complimentary Dry Cleaning for Employee Uniforms &amp; Employee Meals
</li><li>And so much more!
</li></ul>Schedule &amp; Hours:
<ul><li>Full Time
</li><li>Flexibility to work early mornings, evenings, weekends and holidays.
</li></ul>Candidates must have valid work authorization for the U.S.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels &amp; Resorts by visiting us below:
Instagram: @FSChicago
Twitter: @FSChicago
Facebook: https://www.facebook.com/FourSeasonsHotelChicago/
Career Opportunities: jobs.fourseasons.com
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/
Learn More About Who We Are: We Are Four Seasons
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People &amp; Culture Department at 312-649-2153.
Don&rsquo;t miss this opportunity to be part of our award-winning team, while developing your career with the world&rsquo;s leading luxury hotel company! We look forward to receiving your application!
</div>Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</div>

Front Desk Receptionist

Sage Hospitality Group

<div>
 <ul>
 <li>
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 </li>
 </ul>
 Iconic architecture, a thriving culinary scene, beautifully landscaped public spaces, and an array of museums are just part of what draws visitors to the Windy City. At The Ritz-Carlton, Chicago, a luxury hotel set atop Water Tower Place in the historic Gold Coast, guests can spend their days exploring the city&mdash;from shopping along Michigan Avenue to viewing renowned works at the Art Institute. Yet the moment they arrive at our doors, their luxury experience truly begins.
 
 
 As a Door Attendant, you set the tone for every stay with a warm welcome, polished professionalism, and an instinct for anticipation. Whether greeting guests by name, assisting with arrivals and departures, coordinating transportation, or ensuring the entrance is always pristine and inviting, you create a seamless first impression that reflects the legendary service of The Ritz-Carlton. Your presence communicates confidence, care, and genuine hospitality&mdash;before a single word is spoken.
 
 
 Recognized as the gold standard of hospitality, The Ritz-Carlton selects only the most passionate and service-driven professionals. As one of our Ladies and Gentlemen, you will embody the values that define the world&rsquo;s finest luxury brand. In a diverse environment where individual aspirations are fulfilled and quality of life is enhanced, you will be inspired to work alongside your fellow employees to bring special moments to life for our guests and each other&mdash;beginning at the very front door.
 
 
 Under general supervision, provides an excellent and attentive guest arrival experience which may include porter services to hotel guests. Ensures their satisfaction and comfort by promptly and courteously responding to guest requests.
 
 
 <ul>
 <li>
 Upon arrival and departure, greets and assists guests with directions, answering questions, calling transportation and assisting with any requests.
 </li>
 <li>
 Upon departure, assists the guest by transporting luggage from room to lobby, and helping the guest load luggage into vehicle.
 </li>
 <li>
 Responds to inquiries and promotes the property&rsquo;s amenities and restaurants.
 </li>
 <li>
 Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
 </li>
 <li>
 Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
 </li>
 <li>
 Use empowerment to exceed associate and guest expectations and resolve conflicts.
 </li>
 <li>
 Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
 </li>
 <li>
 Maintains a friendly, cheerful and courteous demeanor at all times.
 </li>
 <li>
 Points out to each guest the fire exits, usage of TV and A/C and provides ice.
 </li>
 <li>
 Performs other duties as assigned, requested or deemed necessary by management.
 
 
 
 </li>
 </ul>
 
 Education/Formal Training
 
 
 
 High School diploma or equivalent
 
 
 
 Experience
 
 
 
 1 Year in customer facing, luxury hospitality setting preferred
 
 
 
 Knowledge/Skills
 
 
 
 <ul>
 <li>
 Must have general knowledge of basic customer service skills and be fluent in oral and written English.
 </li>
 <li>
 Must have knowledge of local establishments, businesses and the surrounding community in general.
 </li>
 <li>
 Must be able to see objects and people at a distance.
 </li>
 <li>
 Must be able to communicate verbally and understand and follow verbal instruction.
 </li>
 <li>
 Must be able to use tact and understanding when dealing with a variety of customer service problems.
 
 
 
 </li>
 </ul>
 
 Physical Demands
 
 
 
 The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Must be able to grasp handles, carry bundles and lift packages.
 </li>
 <li>
 Must be able to continually lift and carry up to 65lbs throughout the hotel
 </li>
 <li>
 during entire shift.
 
 
 
 </li>
 </ul>
 
 Environment
 
 
 
 Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements, primarily an outdoor position.
 
 
 Medical, dental, &amp; vision insurance
 
 
 Employee Assistance Program
 
 
 Great discounts on Hotels, Restaurants, and much more
 
 
 $13 - $16/hourly + tips
</div>

Door Attendant - The Ritz-Carlton

George the Salon

Job Overview We are seeking a friendly, professional, and detail-oriented Shampoo Technician to join our dynamic team. As a Shampoo Technician, you will be the first point of contact in the guest&rsquo;s hair care experience, providing relaxing and thorough shampoo services that set the tone for exceptional service. Your role is essential in ensuring every client feels welcomed, pampered, and ready for their service.Duties<ul><li>Greet all guests warmly and provide a professional, friendly experience</li><li>Shampoo, condition, and prepare guests&rsquo; hair for their service according to stylist instructions</li><li>Maintain cleanliness and organization of shampoo stations and surrounding areas</li><li>Provide scalp massages and treatments as needed or requested</li><li>Ensure towels, capes, and other supplies are clean and fully stocked</li><li>Assist stylists and other team members with guest flow and support duties</li><li>Adhere to all salon sanitation and safety protocols</li><li>Uphold the salon&rsquo;s standards of service, professionalism, and guest satisfaction</li></ul>Qualifications<ul><li>Previous experience in a salon or spa setting preferred, but not required</li><li>Excellent customer service and interpersonal skills</li><li>Friendly, professional demeanor with a passion for client care</li><li>Ability to stand, bend, and be on your feet for extended periods of time</li><li>Team-oriented attitude with a willingness to help wherever needed</li><li>Reliable, punctual, and detail-oriented</li></ul>We look forward to hearing from you!Job Type: Full-timePay: $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Shampoo Technician

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