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client service associate Jobs in New York

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client service representative i Jobs in New York

client service representative i

guest service supervisor

Red Cottage

Company Overview:Red Cottage is the premier vacation rental management company in the Northeast, with a growing portfolio of exceptional homes across Vermont, Upstate New York, Connecticut, Pensilvania and surrounding markets. We partner closely with homeowners to manage their assets, elevate guest experiences, and drive strong financial performance.Our team blends high service standards with modern systems and data-driven operations to deliver consistent, high-quality results.If you&rsquo;re excited to help scale a premium hospitality company and play a meaningful role in shaping the future of vacation rentals in the Northeast, you may be fit at Red Cottage.Position Summary:Red Cottage is seeking a Guest Service Supervisor to lead our remote front desk operations and elevate the guest experience across our vacation rental portfolio. In this role, you'll guide a dedicated team of Guest Service Agents through the daily rhythm of arrivals, departures, and reservation management while serving as a trusted problem-solver when challenges arise. As a natural collaborator, you'll thrive in building strong relationships across our Housekeeping, Maintenance, Portfolio Management, Sales, and Accounting teams to ensure seamless operations. You'll combine your hospitality expertise with a coaching mindset to develop your team, resolve guest concerns with empathy and efficiency, and help shape the processes that keep our service standards high as we continue to grow.Responsibilities:<ul><li>Own the day-to-day operation of Red Cottage's remote &quot;front desk,&quot; leading the Guest Service team through daily arrivals, departures and reservation requests.</li><li>Support and coach a team of Guest Service Agents, including performance management and day-to-day guidance.</li><li>Serve as a primary escalation point for guest issues, taking ownership of de-escalation and guest experience recovery white on shift.</li><li>Support the team with inbound and outbound calls, emails, and chats related to reservations, service issues and general inquiries.</li><li>Assist with creating, assigning, and tracking maintenance and housekeeping tickets related to guest resolutions, ensuring timely follow-up.</li><li>Meet and maintain company performance standards and metrics, including guest satisfaction, timeliness of communication and reservation conversion.</li><li>Monitor and track individual and team performance metrics; provide coaching and feedback as needed.</li><li>Identify operational gaps and process improvement opportunities to drive efficiency and service quality.</li><li>Build strong working relationships and open communication with internal teams (Housekeeping, Maintenance, Portfolio Management, Sales, and Accounting).</li><li>Other duties as assigned&mdash;hospitality is dynamic, and flexibility is part of the role.</li></ul>Qualifications:<ul><li>2+ years of experience in customer service or administrative support, preferably in hospitality, vacation rentals, property management, or a service-driven industry.</li><li>Prior supervisory or team-lead experience in a similar environment preferred.</li><li>Strong time management skills and the ability to adapt quickly in a high-volume, interruption-driven setting.</li><li>Tech-savvy, with experience using digital systems and applications; comfortable working across multiple software platforms.</li><li>Clear, thoughtful communicator who is comfortable engaging with guests, homeowners, vendors, and internal teams.</li><li>Dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.</li><li>Flexible availability, including early mornings, evenings, weekends, and holidays, based on guest and homeowner needs.</li></ul>Pay: $18.00 - $20.00 per hourWork Location: Remote

Guest Service Supervisor

M&R Hotel Management

<div>
 
 Guest Service Agent
 
 
 
 
 SUMMARY:
 
 
 
 To assist guests efficiently, courteously, and professionally in all Guest Service related functions and to maintain high standards of service and hospitality.
 
 
 
 RESPONSIBILITIES:
 
 
 
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 Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests.
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 Check guests in and out efficiently and in a friendly manner.
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 Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&amp;R Hospitality Management.
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 Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
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 Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
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 Take reservation requests efficiently.
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 Answer switchboard in accordance with standards of proper telephone etiquette.
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 Block rooms and handle special requests.
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 Monitor room availability.
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 Handle safe deposits by guests per established procedures.
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 Keep lobby, back office and desk area clean and presentable.
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 Have a thorough knowledge of emergency and security procedures.
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 Offer and properly handle requests for wake-up calls.
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 Know how to clean guest rooms to standards.
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 Open and close shift; make cash drops.
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 Ensure all credit cards, cash, and change fund are balanced throughout each shift.
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 Inform management of any guest or systems related complaints or problems.
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 Communicate with incoming staff and management by logging pertinent information in the pass on log.
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 Keep maintenance informed of all maintenance needs.
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 Pass on guest lost and found inquiries to management or supervisors.
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 Assist in marketing effort by completing Company Tracking nightly.
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 Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures.
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 Practice safety standards at all times.
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 Be able to move luggage or packages weighing up to 40 lbs.
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 Each associate will be required to follow the rules as found in the M&amp;R Employee Handbook
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 Perform other duties as assigned by management, of which employee is capable of performing
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 </ul>
</div>

Guest Service Agent - SpringHill Suites Times Square

Iroquois Hotel's Lantern's Keep bar

Iroquois Hotel, memeber of Triumph Hotels has a position for Guest service agent. This position will require to work 3 PM shifts and 2 overnight relief shifts.Guest Service Agent Responsibilities:<ul><li>Immediately greet guest and offer to assist with their needs</li><li>Register and assign guests to hotel rooms</li><li>Compute bills, collect payments, and make change for guests</li><li>Transmit and receive messages, using telephones or PMS system</li><li>Respond to guest requests in a timely manner</li><li>Receive and resolve guest complaints, elevating to supervisor if necessary</li><li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction</li><li>Ensure overall guest satisfaction</li><li>Perform other duties as requested by management</li><li>Work schedule varies and may include working on holidays, weekends and alternate shifts including overnight.</li></ul>Requirements: 1+ years hotel or customer service experience preferredJob Type: Full-timePay: $23.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Hotel experience: 1 year (Preferred)</li></ul>Work Location: In person

Hotel Guest Service Agent

CUSA, LLC

<div>
 Housekeeper - Room Attendant
 
 
 Fairfield Inn &amp; Suites by Marriott
 
 
 York, Nebraska
 
 
 Clean rooms. Strong team. Work you can take pride in.
 
 
 Guests choose a Fairfield because they trust the room will be clean, comfortable, and ready when they arrive. Housekeeping makes that promise real. Your work drives guest reviews, repeat business, and the reputation of the hotel.
 
 
 We are hiring dependable housekeepers who take pride in doing the job right. If you like staying active, working with a team, and seeing the results of your effort every day, this is a solid opportunity with a respected Marriott brand.
 
 
 What You Will Do
 
 
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 Clean and service guest rooms to Marriott brand standards
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 Change linens, make beds, and refresh guest amenities
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 Clean bathrooms, floors, furniture, and surfaces
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 Vacuum, dust, and sanitize guest rooms and hallways
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 Restock housekeeping carts and supplies
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 Report maintenance or safety issues to the supervisor
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 Help keep storage rooms and housekeeping areas organized
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 Work with the team to keep rooms ready for arriving guests
 
 
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 </ul>
 What We Are Looking For
 
 
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 Strong attention to detail
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 Reliable attendance and punctuality
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 Ability to work on your feet for most of the shift
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 Ability to lift, push, and pull housekeeping carts and supplies
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 Positive attitude and willingness to work as part of a team
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 Ability to work weekends and holidays when needed
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 Hotel housekeeping experience is helpful but not required
 
 
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 </ul>
 Why This Job Is Worth Considering
 
 
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 Work for the Marriott brand, one of the most recognized hotel companies in the world
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 Consistent year-round hours
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 A supportive team environment
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 Opportunity to grow into housekeeping supervisor or other hotel roles
 
 
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 </ul>
 Benefits May Include
 
 
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 Competitive hourly pay
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 Marriott hotel discounts worldwide
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 Opportunities for advancement
 
 
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 </ul>
 If you take pride in a job well done and want to work with a team that values reliability and quality, apply today and join the team at Fairfield Inn &amp; Suites York.
 
 
 CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Room Attendant for the Fairfield Inn &amp; Suites. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners.
</div>

Hotel Housekeeping - Room Attendant

Highgate

<div>Compensation Type: Hourly Highgate Hotels:
<div>
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</div><div></div><div> 
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</div><div></div><div> 
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</div>
Location:
<div></div><div>
Rising 36 stories above the pulse and pageantry of Times Square, InterContinental New York Times Square is a hub of tranquility nestled in Midtown Manhattan&rsquo;s Theatre District. Sip a signature cocktail in The Stinger Cocktail Bar and Kitchen. Find ease in chic accommodations, including sleek and spacious guest rooms and Junior Suites.</div> 
<div></div>
Overview:

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Responsibilities:
<ul><li>Thoroughly clean guestrooms according to standards.</li><li>
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.</li><li>
Remove all trash and dirty linen from guestrooms and hallways.</li><li>
Keep all hallways, public areas and closets clean, neat and vacuumed</li><li>
Restock housekeeping cleaning cart for next day's use.</li><li>
Replenish chemical bottles.</li><li>
Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.</li><li>
Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.</li><li>
Handle items for &ldquo;Lost and Found&rdquo; according to the standards.</li><li>
Ensure overall guest satisfaction.</li></ul>
Qualifications:
<ul><li>High School diploma or equivalent and/or experience in a hotel or a related field preferred.</li><li>
Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>
Ability to stand during entire shift.</li><li>
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li></ul></div>

Room Attendant Extra

The Yale Club of New York City

<div>
 
 Description
 
 
 
 <ul>
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 The A LA Carte Bartender is responsible for providing exceptional beverage service. This role involves preparing and serving a variety of drinks, maintaining the bar area, and ensuring guest satisfaction.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Beverage Preparation and Service:
 
 
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 Prepare and serve a wide range of alcoholic and non-alcoholic beverages according to guests' preferences.
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 Ensure the accurate and efficient execution of drink orders, following established recipes and portion sizes.
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 Provide recommendations on drink selections, offering knowledge of different types of beverages and mixology techniques.
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 </ul>
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 Customer Service:
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 Greet guests in a friendly and professional manner, creating a welcoming and engaging atmosphere.
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 Interact with guests, taking and processing drink orders promptly and accurately.
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 Engage in friendly conversation with guests, providing attentive and personalized service.
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 Bar Setup and Maintenance:
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 Set up the bar area prior to service, ensuring the availability of necessary equipment, glassware, and supplies.
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 Maintain cleanliness and organization of the bar area throughout the event, including bar surfaces, equipment, and utensils.
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 Restock bar supplies as needed, including beverages, mixers, garnishes, and napkins.
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 Safety and Compliance:
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 Adhere to all applicable health, safety, and sanitation regulations, including proper handling and storage of beverages and ingredients.
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 Monitor guest behavior and consumption, complying with legal drinking age requirements and preventing over-service.
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 Report any safety hazards, equipment malfunctions, or incidents to the appropriate supervisor.
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 Collaboration and Communication:
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 Communicate effectively with guests, answering questions, providing recommendations, and ensuring guest satisfaction.
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 Collaborate with colleagues to address guest needs, resolve issues, and maintain a positive and professional work environment.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Previous experience as a bartender, preferably in a banquet or catering environment, is required.
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 Extensive knowledge of beverage service and mixology techniques, including the ability to prepare a variety of cocktails, wines, and other beverages.
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 Excellent customer service and interpersonal skills, with the ability to engage and interact with guests in a friendly and professional manner.
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 Strong communication skills, both verbal and written, for clear and concise interactions with guests and colleagues.
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 Basic math skills for cash handling and reconciliation.
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 Familiarity with point-of-sale (POS) systems and cash register operations.
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 Ability to work in a fast-paced and dynamic environment, multitasking and prioritizing effectively.
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 Physical stamina and the ability to stand for extended periods and lift and carry heavy trays or supplies.
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 Flexibility to work evenings, weekends, and holidays, as banquet events often take place during these times.
 </li>
 <li>
 Professional appearance and grooming standards.
 
 
 </li>
 </ul>
 Responsible alcohol service certification may be required, depending on local regulations
</div>

Temp. A LA CARTE BARTENDER - On Call

Library Hotel

We are seeking friendly and customer service oriented personalities for Full Time and Part Time roles as Bell Person. You will be required to work a variety of shifts including Morning (7am - 3pm), Afternoon (3pm - 11pm), and Overnight (11pm - 7am).SUMMARY DESCRIPTION: The Bell Person welcomes our guests with a smile and a helping hand. The function of a Bell Person is to work closely with the Front Desk, Management and other hotel departments in providing guest assistance with luggage, transportation and other miscellaneous requests. Many times, the Bell Person is the first and last person a guest sees while staying at the hotel. The care, warmth, and attention that goes with this position is crucial to the success of our hotel.ESSENTIAL DUTIES:<ul><li>To be present at the Door/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.</li><li>Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner</li><li>Keep track of guest luggage in the baggage claim area and ensure that luggage is delivered to the appropriate guest rooms.</li><li>Arrange mail, message and parcel delivery to guest rooms in a timely manner.</li><li>Inspect for and report damage to hotel property in public areas and guest rooms to the MOD.</li><li>Inspect public areas and grounds for safety and security issues and report issues to MOD.</li><li>Respond to guest requests, complaints and concerns with diplomacy and tact.</li><li>Coordinate delivery of services with housekeeping and food and beverage operations to ensure guests enjoy the highest degree of satisfaction with their stay.</li><li>Ensure the bell closet and bell carts are cleaned and maintained on a daily basis.</li><li>Additional duties as assigned</li></ul>RESPONSIBILITIES AND AUTHORITIES:.<ul><li>Assist guests with transportation needs</li><li>Ensure your areas are kept clean and stocked with supplies at all times, including public spaces.</li><li>Assist other departments as needed (i.e. Housekeeping, Valet, Front Desk, etc.)</li><li>Maintain a safe working environment.</li><li>Perform other related duties as necessary.</li><li>Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.</li></ul>REQUIREMENTS:<ul><li>Enthusiastic, highly motivated and guest driven</li><li>Excellent interpersonal and communication experience, both verbal &amp; written</li><li>Flexible and able to work various shifts, ability to work in high pressure situations</li></ul>Education:<ul><li>Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:</li><li>High school education or GED</li><li>6 months customer service</li></ul>Knowledge:<ul><li>Hospitality and Customer service.</li></ul>Skills:<ul><li>Must have excellent interpersonal skills and enjoy working with people.</li><li>Enthusiastic, punctual, and dedicated to the job.</li><li>Able to deal with a high traffic, high activity environment.</li></ul>License:<ul><li>Not required</li></ul>Physical:<ul><li>Must be able to stand for long periods of time</li><li>Must be able to move throughout the property with ease</li><li>May also be required to climb, balance, stoop, kneel, crouch, or crawl.</li><li>Position may also require regular lifting of up to 75 pounds.</li></ul>This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform and other related duties, as may be required by their supervisor.Library Hotel is committed to the full inclusion of all qualified individuals. As part of this commitment, Library Hotel will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact Robert Rawlins, our General Manager team by phone at 212-204-5410 or via email at Robert@libraryhotel.com.Job Types: Full-time, Part-timePay: $19.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Bell Person

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