access specialist 1

accounting technician

api support analyst i

call center analyst

community support specialist cst 3 Jobs in Chicago

community support specialist cst 3

help desk technician

K2 Services

<div>
 
 Service
 
 
 Desk Analyst (Remote - U.S.)
 
 
 
 Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
 
 
 We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
 
 
 K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
 
 
 Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
 
 
 
 The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
 
 
 
 
 This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
 
 
 
 <ul>
 <li>
 We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
 </li>
 <li>
 Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.
 
 
 </li>
 </ul>
 The
 
 Service Desk Analyst
 
 provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
 </li>
 <li>
 Provide over-the-phone, email, and chat support.
 </li>
 <li>
 Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
 </li>
 <li>
 Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer&rsquo;s reported issue.
 </li>
 <li>
 Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
 </li>
 <li>
 Maintain a regular and reliable level of attendance.
 
 
 </li>
 </ul>
 
 Knowledge Skills And Abilities
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Strong verbal, written, and typing skills.
 </li>
 <li>
 Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst&rsquo;s success.
 </li>
 <li>
 Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
 </li>
 <li>
 Ability to act independently and make decisions within the scope of the position&rsquo;s responsibilities.
 </li>
 <li>
 Always display the utmost professionalism with team members as well as end-users.
 </li>
 <li>
 Ability to function well in a high-paced and at times stressful environment.
 </li>
 <li>
 Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
 </li>
 <li>
 Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
 </li>
 <li>
 Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Prolonged periods of sitting at a desk and working on a computer
 
 
 Will require Intune &ldquo;Mobile Device Management&rdquo; software installed on a personal device(s)
 
 
 
 K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
 
 Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer &ndash; and celebrate our employees&rsquo; differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
 
 
 Opensity Solutions is an Equal Opportunity Employer.
 
 
 We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.
 
 
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Service Desk Analyst - Remote (After Hours)

Ovation Workplace services

<div>POSITION SUMMARY 


The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 


Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. 

<ul><li>Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.</li></ul>
<ul><li>Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.</li></ul>
<ul><li>Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.</li></ul>
<ul><li>Provide foundational support for macOS environments to assist users of Apple devices.</li></ul>
<ul><li>Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.</li></ul>
<ul><li>Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.</li></ul>
<ul><li>Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.</li></ul>
<ul><li>Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.</li></ul>
<ul><li>Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.</li></ul>
<ul><li>Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.</li></ul>
<ul><li>Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.</li></ul>
<ul><li>Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.</li></ul>
<ul><li>Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.</li></ul>
<ul><li>Perform other duties as assigned by management in support of departmental and organizational objectives.</li></ul> 


MINIMUM QUALIFICATIONS 


Education
<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.</li></ul> 


Experience
<ul><li>Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.</li></ul>
<ul><li>Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.</li></ul> 


Certifications (Preferred)
<ul><li>CompTIA A+ certification or equivalent vendor-neutral credential.</li></ul>
<ul><li>Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.</li></ul> 


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

<ul><li>Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.</li></ul>
<ul><li>Experience with PC and laptop hardware installation, configuration, and troubleshooting.</li></ul>
<ul><li>Familiarity with enterprise antivirus and endpoint protection solutions.</li></ul>
<ul><li>Experience with helpdesk ticketing systems and IT service management practices.</li></ul>
<ul><li>Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.</li></ul>
<ul><li>Familiarity with enterprise encryption solutions and Windows device management via Active Directory.</li></ul>
<ul><li>Strong analytical, problem-solving, and technical troubleshooting abilities.</li></ul>
<ul><li>Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.</li></ul>
<ul><li>Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.</li></ul>
<ul><li>Demonstrated commitment to delivering high-quality customer service to internal stakeholders.</li></ul>
<ul><li>Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.</li></ul>
<ul><li>Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.</li></ul> 


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 


The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. 

<ul><li>Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.</li></ul>
<ul><li>Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.</li></ul>
<ul><li>May require bending, kneeling, or crouching to install or service equipment.</li></ul>
<ul><li>Work is performed primarily in a standard office or data center environment with moderate noise levels.</li></ul>
<ul><li>May be required to travel to or work at multiple organizational sites or client locations.</li></ul> 


EQUAL EMPLOYMENT OPPORTUNITY 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. 


Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. 


DISCLAIMER 


This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
POSITION SUMMARY 


The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 


Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. 

<ul><li>Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.</li></ul>
<ul><li>Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.</li></ul>
<ul><li>Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.</li></ul>
<ul><li>Provide foundational support for macOS environments to assist users of Apple devices.</li></ul>
<ul><li>Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.</li></ul>
<ul><li>Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.</li></ul>
<ul><li>Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.</li></ul>
<ul><li>Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.</li></ul>
<ul><li>Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.</li></ul>
<ul><li>Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.</li></ul>
<ul><li>Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.</li></ul>
<ul><li>Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.</li></ul>
<ul><li>Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.</li></ul>
<ul><li>Perform other duties as assigned by management in support of departmental and organizational objectives.</li></ul> 


MINIMUM QUALIFICATIONS 


Education
<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.</li></ul> 


Experience
<ul><li>Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.</li></ul>
<ul><li>Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.</li></ul> 


Certifications (Preferred)
<ul><li>CompTIA A+ certification or equivalent vendor-neutral credential.</li></ul>
<ul><li>Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.</li></ul> 


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

<ul><li>Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.</li></ul>
<ul><li>Experience with PC and laptop hardware installation, configuration, and troubleshooting.</li></ul>
<ul><li>Familiarity with enterprise antivirus and endpoint protection solutions.</li></ul>
<ul><li>Experience with helpdesk ticketing systems and IT service management practices.</li></ul>
<ul><li>Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.</li></ul>
<ul><li>Familiarity with enterprise encryption solutions and Windows device management via Active Directory.</li></ul>
<ul><li>Strong analytical, problem-solving, and technical troubleshooting abilities.</li></ul>
<ul><li>Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.</li></ul>
<ul><li>Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.</li></ul>
<ul><li>Demonstrated commitment to delivering high-quality customer service to internal stakeholders.</li></ul>
<ul><li>Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.</li></ul>
<ul><li>Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.</li></ul> 


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 


The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. 

<ul><li>Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.</li></ul>
<ul><li>Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.</li></ul>
<ul><li>May require bending, kneeling, or crouching to install or service equipment.</li></ul>
<ul><li>Work is performed primarily in a standard office or data center environment with moderate noise levels.</li></ul>
<ul><li>May be required to travel to or work at multiple organizational sites or client locations.</li></ul> 


EQUAL EMPLOYMENT OPPORTUNITY 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. 


Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. 


DISCLAIMER 


This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.</div>

Desktop Support Technician

Reveal-Brainspace

<div><div>Job Description</div><div>
Position: Specialist, Information Technology</div><div>
Reports To: TBD</div><div>
Location: Chicago, IL</div><div>
Job Overview</div><div>
Reveal is seeking a bright, multitasking, and self-motivated IT Specialist to support our growing and fast-paced tech company. You will be responsible for diagnosing and resolving hardware and software issues, setting up new workstations, and providing timely and professional technical support to employees. This role is fully onsite and requires a strong focus on customer service, technical troubleshooting, and documentation.</div><div>
From your seat in our beautiful office in downtown Chicago, you will have access to many teammates for collaboration and innovation. Our office is in the heart of the Loop, minutes away from all major public transportation lines.</div><div>
Responsibilities &amp; Duties</div><ul><li>
Provide Tier 1 and 2 support for hardware, software, and networking issues</li><li>
Set up and configure workstations, laptops, and mobile devices for new employees</li><li>
Troubleshoot system, application, and network problems, diagnosing and solving hardware or software faults</li><li>
Install, configure, and maintain printers, scanners, and other peripherals</li><li>
Respond to technical issues reported by employees in person, by phone, and through a ticketing system</li><li>
Document and update internal knowledge bases with known solutions</li><li>
Maintain accurate inventory records for IT hardware and software assets</li><li>
Assist in managing user accounts, permissions, and access rights</li><li>
Participate in IT projects, such as office relocations or software upgrades</li><li>
Ensure compliance with IT policies and procedures</li><li>
On-call rotation may be required of this role</li></ul><div>
Characteristics</div><ul><li>
Strong problem-solving and multitasking abilities</li><li>
User-focused with a passion for delivering high-quality technical support</li><li>
Ability to work independently and as part of a team in a fast-paced environment</li><li>
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users</li><li>
Willing to get involved in multiple assignments and IT competency areas</li></ul><div>
</div><div>
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in information technology, Computer Science, or a related field preferred; or equivalent work experience</li></ul><ul><li>
2+ years&rsquo; experience in an IT support / help desk and administration role</li><li>
Strong knowledge of Windows and macOS operating systems</li><li>
Basic networking knowledge (TCP/IP, DNS, DHCP, and VPN configuration)</li><li>
Experience troubleshooting hardware issues (desktops, laptops, and mobile devices)</li><li>
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users</li><li>
Familiarity with IT service management tools (e.g., ServiceNow, Zendesk, Jira) is a plus</li><li>
Experience with Cloud-based services (e.g., Office 365, SharePoint, Google Workspace) is a plus</li><li>
Certifications are preferred (e.g., CompTIA A+, Network+, Microsoft Technology Associate, etc.,)</li></ul><div>
Benefits and Perks including but not limited to:</div><div>
</div><ul><li>
401k match program</li><li>
Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)</li><li>
Group Term Life Insurance and Voluntary Life Insurance option</li><li>
Paid holidays</li><li>
Paid vacation, sick, and personal days</li><li>
FSA dependent care benefit</li><li>
Childbirth recovery and bonding leave policies</li><li>
Short and long-term disability benefits</li><li>
Access to onsite gym and recreational area at our Chicago office</li><li>
Friendly, collaborative, in-office work environment with ample opportunity for professional development.</li></ul><div>
For Illinois-based roles, the budgeted annual salary range is $59,500 to $70,000. Compensation for this role will depend on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.</div><div>
</div><div>
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.</div><div>
</div><div>
Hiring Policy</div><div>
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.</div><div>
</div><div>
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. 
 
Reveal considers candidates with existing visas but does not sponsor new visa applications.</div></div>

Specialist, Information Technology

DEX Imaging

<div>Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex&rsquo;s managed IT services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. 
 
Duties and Responsibilities<ul><li>
Serving as the first point of contact for customers seeking technical assistance over the phone or email.</li><li>
Performing remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Follow up on outstanding requests and ensure timely resolution</li><li>
Create accounts and configure hardware as part of on-boarding process.</li><li>
Support audio and video equipment in conference rooms.</li><li>
Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.</li><li>
Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.</li><li>
Client PC connectivity - ethernet, TCP/IP and VPN.</li></ul>
Experience and Qualifications<ul><li>
High School diploma required, technical school or 2 plus years of IT helpdesk experience</li><li>
CompTIA A+ Certification or equivalent experience preferred.</li><li>
Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.</li><li>
Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).</li><li>
Strong customer service and troubleshooting skills.</li><li>
Ability to communicate technical information, both verbal and written, to a wide range of end- users.</li><li>
Good understanding of computer systems, mobile devices, and other tech products.</li><li>
Ability to diagnose and resolve basic technical issues.</li><li>
Experience with desktop security products.</li></ul>
Dex Benefits<ul><li>
After 90 days, accrue paid time off</li><li>
After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision &amp; Life)</li><li>
Paid holidays</li></ul></div>

IT Help Desk Tier 1

PREMIERE TECH SERVICES LLC

OverviewA family investment office of 21 employees plus 5 family members with offices in Northbrook and Chicago&rsquo;s Gold Coast is seeking a dedicated IT Support contractor to join our team for 15 &ndash; 20 hours per week. This individual will partner closely with our MSP to manage office technology while also providing direct, hands-on support for family members&rsquo; personal technological needs.This role requires a unique blend of technical expertise, customer service, and discretion, with the ability to move seamlessly between corporate IT responsibilities and family/home technology environments. The successful candidate will serve as the primary internal IT resource, ensuring reliable, secure, and user-friendly technology experiences across both the office and family households. Flexibility is essential in this role.Family IT Support (Personal Technology)&middot; Provide direct, hands-on support to family members for home and personal technology.&middot; Troubleshoot and resolve issues with home Wi-Fi networks, personal laptops, mobile devices, printers, smart-home technology, and AV systems.&middot; Coordinate with outside vendors (internet providers, AV companies, security company, etc.) when necessary to resolve household technology issues.&middot; Set up, secure, and maintain family devices and ensure best practices for data protection and privacy.Employee &amp; Office IT Support&middot; Provide day-to-day support for employees, including diagnosing and resolving hardware, software, and connectivity issues. Manage hardware updates ensuring timely compliance.&middot; Assist with onboarding/offboarding by coordinating with the MSP: setting up accounts, configuring laptops, installing applications, ensuring compliance with security protocols and training new employees.&middot; Maintain IT inventory and procure hardware/software for employees.&middot; Support and maintain office equipment including printers, AV systems, and conferencing tools including acting as main POC for vendors.&middot; Maintain domain names.&middot; Collaborate with external vendors to monitor performance and resolve issues identified during recurring cybersecurity audits and assessments.MSP Co-Management &amp; Security&middot; As the main POC, liaise with the MSP, ensuring timely resolution of tickets and escalations.&middot; Review vulnerability reports and coordinate remediation with MSP in a timely fashion.&middot; Proactively identify and address cybersecurity gaps beyond MSP&rsquo;s standard reporting.&middot; Administer phishing simulations, cybersecurity awareness training, and ensure employee participation/completion.&middot; Manage the KnowBe4 platform (or equivalent) for security awareness and phishing testing.&middot; Monitor and maintain proper access controls across platforms (e.g., SharePoint).Essential Skills&middot; Technical Troubleshooting: Strong diagnostic skills for resolving hardware, software, and network issues across multiple platforms.&middot; Cybersecurity Awareness: Familiarity with cybersecurity best practices, including audit procedures, threat detection, and remediation. Experience in analyzing and interpreting vulnerability reports generated by MSP.&middot; Vendor Management: Experience coordinating with external IT service providers and managing service-level agreements.&middot; Communication Skills: Ability to communicate clearly and professionally with non-technical stakeholders. Service oriented, can-do attitude.&middot; Discretion &amp; Confidentiality: Proven ability to handle sensitive information with discretion, especially in a family office environment.&middot; System Administration: Knowledge of Windows, macOS, and mobile device management (MDM) systems.&middot; Documentation &amp; Reporting: Skilled in maintaining IT documentation, asset inventories, and audit logs.Background Requirements&middot; Bachelor&rsquo;s degree in information technology, Computer Science, or a related field (or equivalent experience).&middot; 3&ndash;5 years of IT support experience, preferably in a private or family office setting.&middot; Certifications (preferred but not required):o CompTIA A+ or Network+o Microsoft Certified: Modern Desktop Administrator Associateo Certified Information Systems Security Professional (CISSP) or equivalentAvailabilityThis role requires flexibility to support both corporate offices and family households in person. The candidate should be willing and able to travel between office locations and family residences as needed to provide on-site support. While day-to-day responsibilities can often be coordinated remotely in partnership with the MSP, regular in-person presence at both office locations (ideally one day per week at each) is required to build relationships, address issues proactively, and provide hands-on support. Additional visits to family residences or offices may be required from time to time for projects, troubleshooting, or urgent support needs. Willingness to provide after-hours support and respond to urgent issues on an as needed basis is critical.Job Types: Part-time, ContractPay: $24.58 - $29.60 per hourWork Location: Remote

IT Support Associate (Hybrid)

Spring Hill Suites

At Renaissance Chicago O&rsquo;Hare Suites Hotel, our Front Desk Ambassadors are more than just the first point of contact &mdash; they&rsquo;re the heartbeat of the guest experience. From the moment our guests arrive, you&rsquo;ll set the tone with a warm, authentic welcome that reflects the vibrant energy of our all-suite hotel and the spirit of discovery that defines the Renaissance brand.As a Front Desk Ambassador, you help create a check-in experience that is seamless, personalized, and memorable. You know how to read the guest &mdash; whether they&rsquo;re traveling for business, attending a nearby convention, or simply enjoying a weekend escape &mdash; and tailor your approach accordingly. You&rsquo;ll also act as a local expert, sharing insights into hidden gems around Rosemont and the greater Chicago area.Must be available to work weekends and holidays, AM and PM availability as needed.Prior hospitality or front desk experience is preferred, but not required.Key Responsibilities&middot; Greet guests warmly, handle check-in/check-out, and deliver a memorable first and last impression.&middot; Address guest concerns quickly and professionally to ensure satisfaction.&middot; Manage reservations, process payments, and handle billing inquiries.&middot; Act as a local expert, offering tailored suggestions for dining, attractions, and experiences.&middot; Work closely with housekeeping, maintenance, and other departments to meet guest needs.&middot; Promote and enroll guests in the Marriott Bonvoy loyalty program.Other job-related tasks as assigned by management.Physical Requirements<ul><li>Must be able to stand for extended periods (up to 8 hours or more).</li><li>Ability to walk, bend, stoop, and reach as needed to perform front desk and guest service duties.</li><li>Occasionally required to lift or carry up to 25 lbs (e.g., packages, guest luggage when needed).</li><li>Must be able to use hands/fingers to operate computers, phones, and other front desk equipment.</li><li>May need to move quickly in response to guest needs or emergencies.</li><li>Must maintain a professional appearance and grooming standard in line with brand guidelines.</li></ul>Why Join us?We are a Flexible Pay Employer offering Stream, a money management app designed to help you take control of your pay and finances. With Stream, you can access same-day pay of up to 50% of your earned wages, track your earnings, shifts, and spending in real time, build savings effortlessly for future goals or unexpected expenses.The Renaissance Chicago O&rsquo;Hare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, genetic information, or any other characteristic protected by applicable law.Job Type: Full-timePay: From $18.50 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Which hotel brands do you have experience with? </li></ul>Experience:<ul><li>FSPMS (Marriott System): 1 year (Preferred)</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li><li>Overnight Shift (Preferred)</li></ul>Ability to Commute:<ul><li>Chicago, IL 60631 (Required)</li></ul>Work Location: In person

Front Desk Ambassador

Fit City Kids

At Fit City Kids, we combine Fitness and Fun by offering indoor play areas, fitness classes/individual training, and parties/events to create new and unique programming. Our fitness classes service children ages 5-14, but we have something for the whole family. As a start-up company, there is endless potential for growth and to have a huge impact on our direction and programs.Job Summary:Fit City Kids is seeking an energetic, dedicated, and passionate Full-Time Youth Fitness Coach &amp; Personal Trainer to join our team. As one of the only fitness centers specifically designed for kids and their families, we are looking for individuals who want to help the next generation discover a lifelong love for sports and wellness.The RoleThis is a dynamic position that evolves as you grow. You will start by supporting our core operations&mdash;including camps, classes, and front desk management&mdash;while actively building your own personal training clientele.Key Responsibilities<ul><li>Lead Fitness Classes: Coach specialized youth programs such as Hero, S.W.E.A.T, Gamer&rsquo;s Fitness, Speed and Agility, and Strength in Girls.</li><li>Camp Instruction: Support and lead fitness/sports sessions for our Summer Camps and School Day Out camps, ensuring a fun, safe, and supportive environment.</li><li>Front Desk &amp; Operations: Assist with facility check-ins, inquiries, and daily operations while you establish your training schedule.</li><li>Personal Training: Develop and implement one-on-one, partner, or small group training programs tailored to kids and their families.</li></ul>Qualifications:&middot; Bachelor&rsquo;s degree in Exercise Science, Education, Certified Trainer or equivalent experience&middot; Experience working with young children&middot; CPR/First Aid Certified&middot; Ideally 2+ years of experienceHave a genuine interest in working with children ages 5 and up, with the ability to be silly, supportive, and hold them accountable.Must be available between 3:30-7:30PM for fitness classes and 8AM-3:30PM for camp days.Responsibilities:&middot; engaging with parents and children before and after classes&middot; keeping a high energy and positive atmosphere at all times&middot; motivating kids to engage and participate in classes. Leading by example in a positive and emotionally intelligent way.&middot; coaching flagship classes with provided plan and equipment&middot; Developing programming, summer camps, workshops, etc. with the team&middot; Must be in good physical condition and able to bend, kneel, stoop, jump, jog, and otherwise move actively to execute a class. Must be able to occasionally carry large amounts of equipment.&middot; attending coaches&rsquo; meetings&middot; participating in our offsite events/booths&middot; maintaining and keeping track of equipment&middot; be an active and positive part of our culture. continuing learning and upholding of current certificationsPay: $20.00 - $30.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Opportunities for advancement</li><li>Professional development assistance</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Teaching: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Personal Trainer Certification (Preferred)</li><li>First Aid/AED Certification (Preferred)</li></ul>Ability to Relocate:<ul><li>Chicago, IL 60625: Relocate before starting work (Required)</li></ul>Work Location: In person

Youth Sports and Fitness Coach

Explore 165+ Help desk technician in Chicago this May. Find roles across top companies and apply now to boost your career.