firmwide service desk analyst ii (10am-6pm ct)

desktop support engineer

desktop support engineer-6 Jobs in Chicago

desktop support engineer-6

end user computing technician ii Jobs in Chicago

end user computing technician ii

firmwide service desk analyst ii (10am-6pm ct) Jobs in Chicago

front desk clerk

help desk technician

CGS Federal (Contact Government Services)

<div>
 Employment Type: Full Time
 <br/>
 <br/>
 Department: Help Desk
 <br/>
 <br/>
 CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 &amp; 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
 <br/>
 <br/>
 CGS brings motivated, highly skilled, and creative people together to solve the government&rsquo;s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
 <br/>
 <br/>
 Skills and attributes for success:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Backup/Restoration admin/support
  </li>
  <li>
   File Server support
  </li>
  <li>
   User Account/Mailbox administration
  </li>
  <li>
   Software/Hardware installation
  </li>
  <li>
   Handheld device installation/troubleshooting/support
  </li>
  <li>
   Remote User setup/support/troubleshooting
  </li>
  <li>
   End-user training
  </li>
  <li>
   Creation of procedural documentation
  </li>
  <li>
   Creation of spreadsheets/databases for tracking purposes
  </li>
  <li>
   Record and update required information for all IT-related tickets utilizing ITIL
  </li>
  <li>
   Creation of Incident work-log entries
  </li>
  <li>
   Accurately answer user support questions of software and hardware in the EOUSA office environment
  </li>
  <li>
   Maintain Account Management forms for new and departed users per Government policy and procedures
  </li>
  <li>
   Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
  </li>
  <li>
   Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs&rsquo; accessories, IT supplies, etc. using spreadsheets
  </li>
  <li>
   Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications
  </li>
  <li>
   Submit weekly status reports and monthly surveys
  </li>
  <li>
   Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
  </li>
  <li>
   Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include:
  </li>
  <li>
   ITIL Foundations certification
  </li>
  <li>
   Change Management experience
  </li>
  <li>
   Active DOD clearance of Level 6 Public Trust or above
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Our Commitment:
 <br/>
 <br/>
 Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client&rsquo;s specific needs. We are committed to solving the most challenging and dynamic problems.
 <br/>
 <br/>
 For the past seven years, we&rsquo;ve been growing our government-contracting portfolio, and along the way, we&rsquo;ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.
 <br/>
 <br/>
 Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.
 <br/>
 <br/>
 We care about our employees. Therefore, we offer a comprehensive benefits package:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Health, Dental, and Vision
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401k
  </li>
  <li>
   Flexible Spending Account (Health, Dependent Care, and Commuter)
  </li>
  <li>
   Paid Time Off and Observance of State/Federal Holidays
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 <br/>
 <br/>
 Join our team and become part of government innovation!
 <br/>
 <br/>
 Explore additional job opportunities with CGS on our Job Board:
 <br/>
 <br/>
 https://cgsfederal.com/join-our-team/
 <br/>
 <br/>
 For more information about CGS please visit: https://www.cgsfederal.com or contact:
 <br/>
 <br/>
 Email: info@cgsfederal.com
 <br/>
 <br/>
 #CJ
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Senior Help Desk Technician

Realign

<div>Chicago, Illinois 60018 Posted March 12th, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role: Desktop Support Engineer</b></div><div><b>
Location: Chicago, IL - Onsite</b></div><div><b>
Fulltime Permanent FTE</b></div><div></div><div><b><br>
Job Description</b></div><ul><div>
Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues</div><div>
Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.</div><div>
Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.</div><div>
Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.</div><div>
Provide timely resolutions for hardware and software issues, ensuring user satisfaction.</div><div>
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</div><div>
Provide prompt and accurate feedback to customers</div><div>
Refer to internal knowledge bases or external resources to provide accurate tech solution</div><div>
Ensure all issues are properly logged</div><div>
Prioritize and manage several open issues at one time</div><div>
Follow up with clients to ensure their IT systems are fully functional after troubleshooting</div><div>
Prepare accurate and timely reports</div><div>
Document technical knowledge in the form of KB Articles</div><div>
Maintain good relationships with clients</div></ul><div><b>
Technical Experience:</b></div><ul><div>
Experience level : 6 &ndash; 8 years of Technical experience in Windows and Mac</div><div>
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.</div><div>
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</div><div>
Good understanding of computer systems, mobile devices and other tech products</div><div>
Excellent problem-solving and communication skills</div><div>
Ability to provide step-by-step technical help, both written and verbal</div><div>
Familiarity with ITSM tools like ServiceNow for ticket management.</div></ul><div><b>
Professional Attributes:</b></div><ul><div>
Excellent customer service skills and the ability to communicate effectively with non-technical users.</div><div>
Self-starter with the ability to work independently and efficiently.</div><div>
Physical ability to manage IT equipment installations and movements.</div><div>
Adaptable and flexible to meet varying work schedules and environments.</div></ul><p></p>
<p>Required Skills</p>
<p>DEVOPS ENGINEER</p> <p>SENIOR EMAIL SECURITY ENGINEER</p></div>

Desktop Support Engineer-6

OLD MISSION

<div><div><p>Old Mission is a global proprietary trading firm that leverages state-of-the-art technology and research to identify and execute profitable trading strategies across multiple asset classes around the world. Our offices in Chicago, New York, and London are all composed of naturally-curious individuals who thrive in a team environment and constantly strive for improvement.</p>
<p>
Old Mission does not seek capital from outside investors, allowing us the flexibility to aggressively invest in our team members and keep them engaged in the firm's growth.</p></div><p><b>
About the Role</b></p>
<p>
Old Mission Capital is looking for a hands-on Desktop Support Engineer to join our systems team. You'll support the endpoint infrastructure behind our global trading operations which includes keeping desktops running, users productive, and systems secure. This is a great opportunity for someone early in their career who takes ownership and wants to grow in a fast-paced financial services environment.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Maintain and support the Windows and Linux desktop environment across global offices</li>
<li>Deploy and manage endpoints using Microsoft Intune</li>
<li>Manage user accounts, groups, and access in Active Directory and Entra ID</li>
<li>Support Microsoft 365 applications (Exchange Online, Teams, SharePoint, Office suite)</li>
<li>Keep desktops current with patches and security updates</li>
<li>Execute physical desk moves, hardware setup, and equipment reconfiguration as staff and seating arrangements change</li>
<li>Monitor service desk ticket queues to ensure timely response</li>
<li>Provide basic network, phone, and video conferencing support</li>
<li>Proactively identify recurring support issues and recommend process, documentation, or system improvements</li>
<li>Occasional weekend support will be required for upgrades, data center work, or emergencies</li>
</ul>
<p><b>Required Skills
</b></p><ul><li>1&ndash;2 years of desktop support experience</li>
<li>Hands-on experience with Windows 11 and Microsoft 365</li>
<li>Familiarity with Intune or similar endpoint management tools</li>
<li>Experience supporting remote users and VPN troubleshooting</li>
<li>Basic networking knowledge (DNS, DHCP, TCP/IP)</li>
<li>Strong communicator with good organizational skills and a team-first attitude</li>
<li>Bachelor's degree in a related field preferred</li>
<li>Ability to work Monday-Friday, 12pm-8pm shift</li>
</ul>
<p></p><p><b>Base Salary Range</b></p>
<p>
$80,000 - $90,000 - Salaries are based on numerous factors such as skills, experience, and education. Our compensation package also includes a discretionary bonus and a comprehensive benefits program for full-time employees. For more information, reach out to your recruiter.</p><div><p><i>
Old Mission is not accepting unsolicited resumes from any staffing/search firms. All resumes submitted by staffing/search firms to any employee at Old Mission via-email, the Internet or directly without a valid signed search agreement will be deemed the sole property of Old Mission, and no fee will be paid in the event the candidate is hired by Old Mission.</i></p></div></div>

Desktop Support Engineer

Abacus Group LLC

<div><p><b>Job Overview</b></p>
<p>
As a Site Services Technician, you will provide hands-on, white-glove support for a single firm, assisting senior leadership, C-level executives, and staff at their Chicago office. You will troubleshoot workstations, software, and collaboration tools, proactively manage technology, and collaborate with internal teams to ensure smooth, uninterrupted operations so the client can focus on their business priorities. As the face of our organization for your primary client, you will spend your time responding to client issues, collaborating internally and externally to resolve issues, and providing exceptional white glove service to our clients. Your role will be pivotal in ensuring our clients' operations run smoothly, allowing them to focus on their core business objectives and succeed in their endeavors.</p>
<p><b>
Duties and Responsibilities</b> (including, but not limited to the following):</p>
<ul>
<li>Provide best in class technical support to your dedicated client via on-site placement within their Chicago office, resolving assigned tickets</li>
<li>Answer inbound phone, email, chat, and remote support requests and triage issues to the appropriate department or technician for timely resolution when not assigned to an onsite visit</li>
<li>Support all workstations, printers and peripherals for client</li>
<li>Communicate with client and colleagues early and often</li>
<li>Record all work via time entries in our ticketing system (ServiceNow) in a timely manner</li>
<li>Actively manage all tickets in your queue by ensuring all notes and statuses are up to date</li>
<li>Troubleshoot client issues and document all steps up to resolution in ticketing system</li>
<li>Self-manage distributed workload and actively address on-going tickets</li>
<li>Home visits to set-up or troubleshoot client equipment when necessary</li>
<li>Provide analysis and input in a team environment</li>
<li>Must be able to multi-task client issues when applicable</li>
<li>Document technical issues and take ownership of escalating issues to the appropriate resource</li>
<li>Basic network troubleshooting, including collaboration with Network Services to replace network hardware and troubleshoot common network issues.</li>
<li>Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals</li>
<li>Must be flexible regarding duties and hours of work</li>
<li>Ability to lift over 50lbs. of equipment</li>
</ul>
<p><b>Skills:</b></p>
<ul>
<li>Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems</li>
<li>Duo Security and other two factor authentication applications</li>
<li>Microsoft Exchange Online Administration</li>
<li>Familiarity with Microsoft Entra ID</li>
<li>Familiarity with Office 365 admin portal</li>
<li>Citrix XenApp</li>
<li>Publish/Manage Citrix applications</li>
<li>Removing hung sessions</li>
<li>Familiarity with Citrix director and Citrix studio a plus</li>
<li>Mobile device management technologies (Intune and Xen Mobile)</li>
<li>Understanding of networking concepts</li>
<li>VMware vSphere</li>
<li>Virtual server administration:</li>
<li>Disk remediation, Increasing resources, RAM CPU Managing and viewing, GPO's Troubleshooting server performance, Configuring and managing server roles, Install, configure &amp; manage print queues, and Troubleshoot DNS, DHCP and TCP/IP issues</li>
<li>Ability to manage/troubleshoot hardware (video cards, USB &amp; peripheral devices and drivers)</li>
<li>Ability to troubleshoot Microsoft Intune and other MDM technologies</li>
</ul>
<p><b>Attributes that will drive success:</b></p>
<ul>
<li>Self-motivated, detail-oriented and organized</li>
<li>Excellent communication (oral and written), collaboration, organizational, and presentation skills</li>
<li>Ability to work independently and efficiently to meet deadlines</li>
<li>Ability to assess and prioritize work in a fast-paced environment</li>
<li>Ability to manage resources both laterally &amp; vertically</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>HS diploma required</li>
<li>Bachelor's degree a preferred</li>
<li>Technical certifications and training a plus</li>
<li>3-5 years minimum experience in a relevant field</li>
<li>GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks</li>
<li>Proactive/flexible nature - if you see something that can be improved, suggest it</li>
</ul>
<p><b>The Benefits of Working for Abacus:</b></p>
<ul>
<li>Competitive compensation</li>
<li>Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO</li>
<li>Exposure to diverse array of technologies</li>
<li>Part of a team of experienced technicians that aim to deliver exceptional service</li>
<li>Opportunities to further technical education through certification programs</li>
<li>Positive, friendly, supportive office environment</li>
<li>Workplace perks such as healthy snacks, wellness programs, and fun events</li>
</ul>
<p><b>Salary:</b></p>
<p>
80-90k</p></div>

Technician, Site Services

Braze

<div><div><p>At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.</p>
<p>
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity &ndash; inside and outside our organization.</p>
<p>
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.</p>
<p>
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.</p>
<p>
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.</p></div><p><b>
WHAT YOU'LL DO</b></p>
<p>
Braze is seeking an Information Technology Associate to join our team to provide technical assistance to our employees. This role will involve fulfilling requests at our service desk. Common support requests include provisioning/de-provisioning of accounts and hardware. Support macOS and iOS hardware and printer configuration/troubleshooting. We also expect this position to be able to support basic network connectivity at our office, conduct audits of conference room equipment and ordering and maintaining an inventory of IT assets. This position will require being in the office 5 days per week (with occasional travel to other office locations).</p>
<p>
Responsibilities:</p>
<ul>
<li>Provide IT technical support to employees in-person and remotely</li>
<li>Troubleshoot hardware and software issues, supporting our Mac endpoint deployment</li>
<li>Provide In-office AV support managing conference room equipment and supporting live events</li>
<li>While you are working a standard work shift, you will be supporting other remote offices in different time zones during your shift</li>
<li>Support account provisioning and de-provisioning via Okta and Google Workspace</li>
<li>Supporting new employee onboarding sessions</li>
<li>Write knowledge base how-to articles to support and educate employees</li>
<li>Manage our deployed computers, and mobile devices via Kandji and Google MDM</li>
<li>Manage the procurement of IT hardware and software</li>
<li>Basic troubleshooting of wired and wireless networks</li>
</ul><h4 class="jobSectionHeader"><b>WHO YOU ARE</b></h4>
<ul><li>3-5 years of providing technical support</li>
<li>A self-starter ability to multitask, prioritize issues based on severity and work independently</li>
<li>Maintains high attention to detail and follows a task to completion</li>
<li>Approach users' issues with empathy</li>
<li>Ability to communicate clearly with users directly via email, chat, and video conferencing</li>
<li>Demonstrate excellent writing skills</li>
<li>Ability to troubleshoot and administer Apple computers and mobile devices</li>
<li>Basic understanding of wired and wireless networks</li>
<li>Experience with Google Meet and Zoom device configuration and troubleshooting</li>
</ul>
<p>For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $71,000 and $79,000/year with an expected On Target Earnings (OTE) between $79,000 and $87,800/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.</p><div><div>
<p><b>
WHAT WE OFFER</b></p><br>
<p><i>
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country </i><i>here</i><i>. More details on benefits plans will be provided if you receive an offer of employment.</i></p>
<p>
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:</p>
<ul>
<li>Competitive compensation that may include equity</li>
<li>Retirement and Employee Stock Purchase Plans</li>
<li>Flexible paid time off</li>
<li>Comprehensive benefit plans covering medical, dental, vision, life, and disability</li>
<li>Family services that include fertility benefits and equal paid parental leave</li>
<li>Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend</li>
<li>A curated in-office employee experience, designed to foster community, team connections, and innovation</li>
<li>Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching</li>
<li>Employee Resource Groups that provide supportive communities within Braze</li>
<li>Collaborative, transparent, and fun culture recognized as a Great Place to Work&reg;</li>
</ul>
<p><b>ABOUT BRAZE</b><br>
<br>
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.&trade; Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI&trade; allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.<br>
<br>
The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 &quot;Best of Marketing and Digital Advertising Software Product&quot; in 2025.<br>
<br>
Braze was also named a 2025 Best Companies To Work For by U.S. News &amp; World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology&trade; by Great Place To Work&reg;, among other accolades. Braze is also proudly certified as a Great Place to Work&reg; in the U.S., the UK, Australia, and Singapore.<br>
<br>
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, S&atilde;o Paulo, Singapore, Seoul, Sydney and Tokyo.</p>
<b>
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER</b>
<p>
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.</p>
<p>
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience &ndash; regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you <i>you</i>.</p>
<p>
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.</p>
<i>
Please see our</i><i> </i><i>Candidate Privacy Policy</i><i> for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.</i></div></div></div>

IT Associate

TransUnion

<p></p><div><p>TransUnion's Job Applicant Privacy Notice
</p><p>Personal Information We Collect
</p><p>Your Privacy Choices
</p><p></p><p><b>What We'll Bring:
</b></p><p></p>At TransUnion, we strive to build an environment where our associates are in the driver&rsquo;s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.<br>
<br>
<br>
<br>
Come be a part of our team &ndash; you&rsquo;ll work with great people, pioneering products and cutting-edge technology.
<br>
<br>
This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related to desktop, applications, and user access needs.
<p></p><p><b>What You'll Bring:
</b></p><ul><li><p>High School Diploma required, associate or bachelor&rsquo;s degree from an accredited college or university, or equivalent experience desired.
</p></li><li><p>experience in a Customer Call Center environment.
</p></li></ul><p></p><p><b>Impact You'll Make:
</b></p><div></div><div><div><div><div><div><div><div><div><div><ul><li><p>Provide customer service to all our internal and external customers by being courteous, polite and friendly toward all those we serve. Acknowledge and address customer&rsquo;s issues immediately in order to determine the overall support needs and proper resolution path.
</p></li><li><p>Search Knowledge Base articles and/or Standard Operating Procedures for possible resolutions or the escalation of individual requests to an elevated support team for further assistance. Actively and energetically participate in departmental programs that promote and deliver exceptional customer service to those we serve.
</p></li><li><p>Provide first level technical support and triage by receiving, processing, and responding to work requests for timely resolutions through a variety of support channels including email, telephone, ITSM ticketing system, and email. Independently owning the customer experience throughout support engagement.
 </p></li><li><p>Assess customer support needs by guiding and assisting customers in established procedures for requesting equipment, relocations, software installation, sign on or programming changes.
</p></li><li><p>Fully document all associated resolutions/ actions taken in ITSM ticking system; including, description of incident, troubleshooting methods performed, and actions taken to final resolution.
 </p></li><li><p>Assist Tier 2/ 3 Team Members on support projects and departmental operations as engaged or requested.<br>
</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p>TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
</p><p></p><p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
</p><p></p><p>Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company&rsquo;s reputation are also essential expectations of this position.
</p><p></p>This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
<p></p><p><b>Benefits:
</b></p><p></p><p>TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion&rsquo;s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.
</p><p></p><p>We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion&rsquo;s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.
</p><p></p><h2 class="jobSectionHeader"><b>Pay Scale Information </b><b>:
</b></h2><p></p>The pay range for this position is $19.83 - $33.05 per hour. *The pay range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual&rsquo;s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.
<p></p>Regular, fulltime non-sales positions may be eligible to participate in TransUnion&rsquo;s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.<br>
<p></p><br>
<p>TransUnion's Internal Job Title:
</p>Rep II, IT Support
<p></p><p>Company:
</p>TransUnion LLC</div>

Customer Service Support

Bain & Company

<div><p><b>WHAT MAKES US A GREAT PLACE TO WORK</b></p><p>
We are proud to be consistently recognized as one of the world&rsquo;s best places to work. We are currently the top ranked consulting firm on Glassdoor&rsquo;s Best Places to Work list and have earned the #1 overall spot a record seven times.</p><p></p><p><br>
Extraordinary teams are at the heart of our business strategy, but these don&rsquo;t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.</p><p></p><p><b><br>
WHO YOU&rsquo;LL WORK WITH</b></p><p>
You&rsquo;ll join our Technology Services Group (TSG) Support &amp; End-User Engineering team within the Technology function. This team plays a critical role in enabling Bain employees by delivering reliable, high-quality IT support and ensuring seamless day-to-day technology operations across the firm.</p><p></p><p><b><br>
WHERE YOU&rsquo;LL FIT WITHIN THE TEAM</b></p><p>
As an Associate, TSG Support, you will serve as a key point of contact for Bain employees seeking assistance with IT-related issues. You will troubleshoot and resolve hardware and software challenges while delivering a high level of customer service and helping maintain the systems and processes that support Bain&rsquo;s global technology environment.</p><p></p><p><b><br>
WHAT YOU&rsquo;LL DO</b></p><ul><li>
Serve as the primary contact for IT-related problems and issues for Bain employees</li><li>
Install, configure, and upgrade software and operating systems</li><li>
Investigate, troubleshoot, and resolve hardware and software issues on computer systems</li><li>
Maintain accurate inventory databases, repair logs, and activity logs</li><li>
Enforce TSG guidelines and policies</li><li>
Manage user accounts and permissions</li><li>
Coordinate off-site repairs with external vendors</li><li>
Work with other TSG staff to test new applications and system upgrades</li><li>
Support the development of end-user training programs</li></ul><p></p><p><b><br>
ABOUT YOU</b></p><ul><li>
Associate&rsquo;s or Bachelor&rsquo;s degree, or an equivalent combination of education, training, and experience</li><li>
0&ndash;2+ years of relevant experience in IT support, technical support, or customer service environments</li><li>
Demonstrated interest and aptitude in technology and technical problem-solving</li><li>
Strong communication skills and a customer-focused approach</li><li>
Strong time management and prioritization skills in a fast-paced environment</li><li>
Ability to remain calm and think clearly under pressure</li><li>
Ability to collaborate effectively within a team environment</li><li>
Previous corporate experience preferred</li><li>
Experience in a customer service or technical support role preferred</li></ul><p><b>
This role follows a hybrid model, requiring in-office presence at least 4 days per week.</b></p><p></p><p><b><br>
U.S. COMPENSATION INFORMATION</b></p><p>
Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain&rsquo;s best in class benefits package (details listed below).</p><p>
Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:</p><ul><li> In Chicago, IL, the good-faith, reasonable annualized full-time salary range for this role is between $53,250 &ndash; $64,000; placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training, and skill level</li><li> Annual discretionary performance bonus</li><li> This role may also be eligible for other elements of discretionary compensation</li><li> 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date</li></ul><p>
Bain &amp; Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.</p><ul><li> Bain pays 100% individual employee premiums for medical, dental and vision programs</li><li> Generous paid time off, including parental leave, sick leave and paid holidays</li><li> Fully vested 401(k) company contribution</li><li> Paid Life and Long-Term Disability insurance</li><li> Annual fitness reimbursements</li></ul></div>

IT Help Desk Support Associate

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