female operations & customer care executive

receptionist

support engineer

call center agent

female front desk receptionist Jobs in Doha

female front desk receptionist

female operations & customer care executive Jobs in Doha

helpdesk operator

WorkForce

Job Title: Helpdesk Operator (Arabic &amp; English)Job Summary: Provide first-level support to users by handling inquiries, logging issues, and ensuring timely resolution while delivering excellent customer service in Arabic and English.Key Responsibilities:<ul><li>Respond to user requests via phone, email, or helpdesk system.</li><li>Communicate effectively in Arabic and English.</li><li>Log and track incidents in the ticketing system.</li><li>Perform basic troubleshooting and resolve common issues.</li><li>Escalate complex problems to the appropriate team.</li><li>Follow up with users to ensure issue resolution.</li></ul>Requirements:<ul><li>Fluency in Arabic and English (spoken and written).</li><li>1&ndash;2 years of experience in customer service,helpdesk, or IT support.</li><li>Basic IT troubleshooting skills and familiarity with ticketing systems.</li><li>Good communication and problem-solving skills.</li></ul>Job Types: Full-time, Contract

Helpdesk Operator

SFAI Qatar

1. Technical and Operational Support&middot; Receive, log, and resolve user inquiries and technical issues from government entities, companies, and individuals through approved support channels.&middot; Provide immediate support to members of tender committees, auction committees, and other committees associated with system usage.&middot; Coordinate with specialized technical support teams to ensure timely resolution of issues in accordance with defined service timelines.&middot; Register all incidents, service requests, and inquiries in the ticketing system, ensuring full documentation of request status, response time, and resolution time.&middot; Prepare weekly management reports detailing ticket volumes, issue categories, applied solutions, and closure rates.&middot; Analyze recurring issues and propose root-cause solutions to enhance system stability and reduce service disruptions.&middot; Conduct periodic reviews of the Unified Procurement Portal to ensure data accuracy, completeness, and content integrity.2. Knowledge Management and User Experience Improvement&middot; Develop and update User Manuals, FAQs, and guidance materials as required.&middot; Consolidate frequently asked questions and systematically publish them within the system.&middot; Provide recommendations to improve User Experience (UX) and system usability based on user feedback and support data.&middot; Contribute to the continuous improvement of operational procedures related to HelpDesk Services.3. Training and Capacity Building&middot; Design and deliver comprehensive and continuous training programs for system users.&middot; Organize periodic workshops and training sessions to ensure efficient and effective system utilization.&middot; Prepare training materials (presentations, manuals, instructional videos) in both Arabic and English.&middot; Conduct individual training sessions for new users or users requiring additional support.&middot; Perform post-training evaluations to assess effectiveness and recommend future improvements.&middot; Provide post-training support to ensure proper application of acquired skills in operational environments.Required Experience&middot; Minimum 5 years of experience in:o HelpDesk and technical support serviceso System training deliveryo User support within government or enterprise environments&middot; Strong knowledge of Oracle systems, including:o Oracle iSuppliero Oracle iProcuremento Oracle Purchasingo Oracle Supplier Lifecycle Managemento Oracle Sourcingo Oracle Inventory&middot; Proficiency in Microsoft Office applications and Adobe Acrobat Pro.&middot; Hands-on experience with ticketing and incident management systems.Job Type: Full-timePay: QAR11,800.00 - QAR12,800.00 per monthWork Location: In person

Technical Support & Oracle SCM Support – HelpDesk Services

University of Doha for Science & Technology

<div>
 
 Overview
 
 
 
 University of Doha for Science and Technology (UDST) was officially established by the Emiri Decision No13 of 2022, and it is the first national university specializing in academic applied, technical, and professional education in the State of Qatar. UDST has over 70 bachelor's and master's degree programs, diplomas, and certificates. The university houses 5 colleges: The College of Business, the College of Computing and Information Technology, the College of Engineering and Technology, the College of Health Sciences, and the College of General Education, in addition to specialized training centers for individuals and companies. UDST is recognized for its student-centered learning and state-of-the-art facilities. Its world-renowned faculty and researchers work on developing the students&rsquo; skills and help raise well-equipped graduates who proudly serve different sectors of the economy and contribute to achieving human, social, and economic development goals nationally and internationally.
 
 
 With more than 700 staff and over 8,000 students, UDST is the destination of choice for applied and experiential learning. The University is recognized for its student-centered learning and state-of-the-art facilities. Our faculty are committed to delivering pedagogically-sound learning experiences that incorporate innovative learning technologies. Our aim is to enhance students&rsquo; skills and help develop talented graduates who can effectively contribute to a knowledge-based economy and make Qatar&rsquo;s National Vision 2030 a reality.
 
 
 
 Responsibilities
 
 
 
 The selected candidate will identify and solve IT hardware and application software issues identified by the Helpdesk service tickets, or directly by students, instructors, and prevent disruption of IT services. He/she will Liaise with IT Helpdesk Specialist to understand end-users&rsquo; requests and needs. Consult with employees, students and instructors to determine hardware, software or system issues. The successful candidate will ensure resolution of issues/tickets based on priority and urgency and following the instructions of the IT Support Supervisor. Support employees, students and instructors in the installation and upgrading of software, implementation of file backups, and configurations of systems and applications as and when needed. Identify recurrent IT issues and support in the enhancement of IT services. Meet computer application requirements and apply required updates in a timely and efficient manner to prevent interruption of services. Support the design, development and implementation of new systems and technologies to meet the needs and requirements of each functional area of UDST. Update existing IT systems and ensure ongoing maintenance to facilitate the employees and academic use of current technologies. Identify and meet technology project requirements to enable the completion of these projects. He/ she will Support the preparation of reports for cost-benefit analysis related to technology enhancements and ensure the correct prioritization of equipment and software needs. Support the implementation and enhancement of a standardized quality control protocol for technology troubleshooting that enables timely resolution of computer-related issues for classrooms, labs, academic and employees&rsquo; offices. Remain up to date on current technology trends to ensure best practices are utilized at UDST in the development and implementation of technology solutions. Perform miscellaneous job-related duties as assigned.
 
 
 
 Qualifications
 
 
 
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required in IT or related field
 </li>
 <li>
 Minimum 5 years of relevant experience in IT or related field
 
 
 </li>
 </ul>
 
 Language:
 
 
 
 Fluency in written and spoken English language required
 
 
 Fluency in written and spoken Arabic is preferred
</div>

IT Support Specialist

Nova Care

Job Title: Roller Operator / Backhoe Loader / Skid Loader / Crane Operator Company: Nova Care Cleaning &amp; Facility Services W.L.L Location: Doha, QatarJob Description:Nova Care Cleaning &amp; Facility Services W.L.L is urgently hiring skilled and licensed Heavy Equipment Operators to support ongoing construction and infrastructure projects across Qatar.We are looking for experienced operators who can safely and efficiently handle equipment on-site.Positions Available:<ul><li>Roller Operator</li><li>Backhoe Loader Operator</li><li>Skid Loader Operator</li><li>Crane Operator</li></ul>Key Responsibilities:<ul><li>Operate assigned heavy equipment safely and efficiently</li><li>Perform excavation, compaction, lifting, and site preparation tasks</li><li>Conduct daily equipment inspection and basic maintenance</li><li>Follow site safety rules and company procedures</li><li>Coordinate with supervisors and site team</li></ul>Requirements:<ul><li>Proven experience in any of the listed equipment</li><li>Valid Qatar Heavy Equipment License (Mandatory)</li><li>Ability to operate assigned machinery independently</li><li>Knowledge of safety standards and construction practices</li><li>Physically fit and ready for site work</li></ul>Benefits:<ul><li>Salary: QAR 2,500 &ndash; 3,500 (depending on experience and equipment)</li><li>Transportation: Provided by company</li><li>Other benefits: As per Qatar Labor Law</li><li>Immediate joining preferred</li></ul>How to Apply:Send your CV via WhatsApp: Strictly No Calls+974 70780796Important: Please clearly mention the position you are applying for (e.g., Roller Operator / Backhoe Operator / Skid Loader / Crane Operator).Job Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: QAR2,500.00 - QAR3,500.00 per month

Roller Operator / Backhoe Loader / Skid Loader / Crane Operator

Trading and Agency Services

Job Description:We are seeking a skilled Forklift Operator with 7&ndash;10 years of experience operating 5&ndash;7 Ton forklifts, preferably within Gas Plant / Oil &amp; Gas industrial environments.Key Responsibilities:<ul><li>Operate 5&ndash;7 Ton forklifts to move, load, and unload materials safely within the site.</li><li>Transport equipment and materials to designated locations as per site requirements.</li><li>Conduct daily inspection and basic maintenance checks of the forklift before operation.</li><li>Follow site safety procedures and HSE regulations, especially within gas plant areas.</li><li>Coordinate with warehouse staff, supervisors, and rigging teams during material handling activities.</li><li>Ensure materials are handled carefully to prevent damage to equipment and property.</li><li>Maintain proper records and logbooks of forklift operations.</li></ul>Requirements:<ul><li>7&ndash;10 years of experience as a Forklift Operator.</li><li>Experience operating 5&ndash;7 Ton forklifts.</li><li>Previous work experience inside Gas Plant / Oil &amp; Gas facilities is preferred.</li><li>Valid Forklift Operator License (Qatar license preferred).</li><li>Good understanding of safety practices and material handling procedures.</li><li>Ability to work in industrial environments with strict safety standards.</li></ul>Job Type: Full-timePay: QAR1,300.00 - QAR1,500.00 per month

Forklift Operator

GETP Holding

<div>
 Loader crane operator certificate is must.
 
 
 
 Job Details
 
 
 
 <ul>
 <li>
 Able to drive Boom truck, Trailer, Pickup and Urvan
 </li>
 <li>
 Flexible working hours as per the requirement
 </li>
 <li>
 Experience working with Electrical activities
 </li>
 <li>
 Good communication skills (English &amp; Arabic)
 </li>
 <li>
 Positive attitude and behavior
 </li>
 <li>
 Min 5 years of experience in Qatar
 </li>
 <li>
 Certified boom truck operator
 
 
 </li>
 </ul>
 Contact me on WhatsApp - 77073446
</div>

Boom Truck Operator (TUV Certified)

CxME (Customer Experience Middle East)

Job Title: Customer Experience (CX) SpecialistOverview: A Customer Experience Specialist focuses on optimizing every interaction a customer has with a company &mdash; from initial awareness and purchase to ongoing support and loyalty. Unlike a traditional customer support agent who handles reactive inquiries, a CX Specialist proactively analyzes and improves the end-to-end customer journey to enhance satisfaction, retention, and brand advocacy.Key Responsibilities:<ul><li>Customer Journey Mapping: Identify all touchpoints (website, app, call center, email, in-store) and pinpoint friction areas.</li><li>Feedback Analysis: Collect and interpret customer feedback via surveys (NPS, CSAT), reviews, social media, and direct interactions.</li><li>Process Improvement: Collaborate with cross-functional teams (product, sales, marketing, IT) to remove pain points and streamline workflows.</li><li>Personalization &amp; Engagement: Develop strategies to tailor communications and offers based on customer behavior and preferences.</li><li>Support Escalation Handling: Resolve complex or high-impact customer issues that require cross-department coordination.</li><li>CX Metrics Tracking: Monitor KPIs such as Customer Effort Score (CES), Churn Rate, Retention Rate, and Lifetime Value (LTV).</li><li>Training &amp; Advocacy: Educate internal teams on customer-centric best practices and champion the voice of the customer in strategic decisions.</li></ul>Required Skills &amp; Competencies:<ul><li>Empathy &amp; Emotional Intelligence: Ability to understand and anticipate customer needs and frustrations.</li><li>Analytical Thinking: Comfortable with data analysis tools (e.g., Excel, Tableau, or CRM analytics) to derive actionable insights.</li><li>Communication: Excellent written and verbal skills for drafting customer-facing content and internal reports.</li><li>Problem-Solving: Creative and systematic approach to resolving systemic issues, not just individual tickets.</li><li>Technical Aptitude: Familiarity with CRM platforms (Salesforce, HubSpot, Zendesk), survey tools (SurveyMonkey, Qualtrics), and helpdesk software.</li><li>Project Management: Ability to lead small cross-functional initiatives to implement CX improvements.</li></ul>Typical Qualifications:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, Communications, Psychology, or related field (or equivalent experience).</li><li>Experience: 1&ndash;3 years in customer support, customer success, account management, or a CX-specific role.</li><li>Certifications (plus): CCXP (Certified Customer Experience Professional), CXPA membership, or Lean Six Sigma.</li></ul>Job Types: Full-time, Part-timePay: QAR80,000.00 - QAR120,000.00 per yearExpected hours: 40.0 per weekWork Location: In person

Customer Experience Specialist

Explore 24+ Helpdesk operator in Doha this April. Find roles across top companies and apply now to boost your career.