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customer support representative

order fulfillment executive

IT Verticals Inc

We are hiring Order Fulfillment - ExecutiveJob DetailsFunctional Area: Business Operations / FulfillmentJob Type: PermanentShift: On rotation Evening &amp; NightEducation Level: Bachelors (Desired)Experience required: 2 to 3 yearsJob Location: Gulshan E Iqbal, Block 10 AJob SummaryWe have an excellent opportunity for e-Commerce experienced professional, who is goal oriented, result driven and highly motivated individual, to work in our Customers order processing and Order Fulfillment team in Business Operations department.Job DescriptionResponsibility includes but not limited to, manage and execute Customer Order Fulfillment process, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Track, document and handle all issues arising from supplier end, to inventory status, to shipment issues and to customer delivery. Follow the instructions and pre-established guidelines to perform the functions of the job, and works under immediate supervision and reports to the manager.-&gt;Manage Customer Order Processing and Fulfillment.-&gt;Manage Return/Replacement process of orders.-&gt;Manage and process international orders.-&gt;Make sure that Shipment tracking are properly updated and no order is pending without a justification.-&gt; Work with suppliers to process and shipment of orders most cost effective method and efficiently.-&gt;Works with the suppliers and other venders to assess supply time lines based on workloads and inventory levels.-&gt;Responsible for Purchase price analysis and perform price comparison, to communicate and get best price/minimum price match from suppliers (track credits).-&gt;Pro-actively seeks out ways to exceed client expectations.-&gt;Works closely with line manager to ensure that current and future suppliers are identified and customer needs are addressed.-&gt;Performs other duties, as assigned.Skills Required-&gt;2 to 3 years of Order Fulfillment experience in a high volume e-Commerce online store and/or e-Marketplace such as Amazon, eBay, Walmart etc.-&gt;Experience in Order Fulfillment processing, merchandise return process.-&gt;Have experience in working with shipment companies such as (UPS, USPS).-&gt;Must have prior experience with computer business applications commonly used in e-Commerce business.-&gt;Candidate must have good command over written and spoken English.Plus Skills-&gt;Experience with e-Commerce business platform.share your resume at: hr@itverticals.comWork Location: In person

Order Fulfillment Executive

Eplanet Global

Job Title: Order Fulfillment ExecutiveLocation: Karachi, Pakistan Shift Timing: 12-9PM 5 days a weekJob Summary:We are looking for a detail-oriented and proactive Order Fulfillment Executive to manage and process customer orders efficiently. The ideal candidate will ensure timely order processing, coordination with internal teams, and accurate documentation to maintain smooth operations.Key Responsibilities:<ul><li>Process and manage customer orders from receipt to dispatch</li><li>Ensure accurate data entry of orders into the system</li><li>Coordinate with warehouse, logistics, and customer support teams</li><li>Track orders and update customers on order status when required</li><li>Handle order discrepancies, returns, and cancellations</li><li>Maintain proper documentation and records of all transactions</li><li>Ensure timely fulfillment in line with company SLAs</li><li>Assist in inventory checks and reporting when needed</li></ul>Requirements:<ul><li>6 months to 1 year of experience in order processing, fulfillment, or operations</li><li>Good communication skills (written and verbal)</li><li>Strong attention to detail and organizational skills</li><li>Basic knowledge of MS Excel and order management systems</li><li>Ability to work in UK shift timings</li><li>Ability to handle pressure and meet deadlines</li></ul>Preferred Skills:<ul><li>Familiarity with e-commerce or logistics operations</li><li>Experience with CRM or ERP systems</li><li>Problem-solving mindset and team collaboration</li></ul>What We Offer:<ul><li>Market competitive salary</li><li>Professional growth and learning opportunities</li><li>Supportive and collaborative work environment</li></ul>please share resume at raza.majeed@eplanetglobal.comPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Home Done

We are seeking a detail-oriented and efficient Backend Executive to join our team in Karachi. The role involves managing and processing customer orders, handling backend operational tasks, and maintaining accurate data records. The ideal candidate will have strong MS Excel skills, excellent numerical ability, and prior experience in data entry or similar roles.Key Responsibilities:<ul><li>Process customer orders accurately in a timely manner</li><li>Maintain and update order records and databases</li><li>Coordinate with internal teams to ensure smooth order fulfillment</li><li>Prepare reports and summaries related to orders and transactions</li><li>Ensure data accuracy and consistency across all systems</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferably in Business, Commerce, or a related field)</li><li>Strong proficiency in MS Excel (formulas, data handling, reporting)</li><li>Excellent numerical and analytical skills</li><li>High attention to detail and accuracy</li><li>Good organizational and time management skills</li><li>Prior experience in order processing or data management in the eCommerce industry will be preferred</li></ul>Job Location: Phase V, DHA, Karachi Work Schedule: 12:30 PM to 9:30 PM (PKT) | Mon to Fri + Alternate SundaysSend your CV to hr@homedone.co.ukPay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>Orders Management: 2 years (Required)</li><li>MS Excel: 2 years (Required)</li></ul>Work Location: In person

Backedn Operations Executive (eCommerce)

Beautenic Skincare Company

Supply Chain Planning<ul><li>Assist in demand forecasting based on sales trends and campaign plans</li><li>Support production planning and coordination with manufacturing partners</li><li>Monitor stock levels and ensure timely replenishment of SKUs</li><li>Track slow-moving and fast-moving inventory</li></ul>Inventory &amp; Warehouse Operations<ul><li>Coordinate with warehouse team for inward, shelving, and stock organization</li><li>Monitor inventory accuracy, stock counts, and reconciliation</li><li>Ensure proper SKU-wise tracking and batch management</li></ul>Order Fulfillment &amp; Dispatch<ul><li>Oversee order processing, packing, and dispatch coordination</li><li>Work with courier/logistics partners to ensure timely deliveries</li><li>Track order status, delays, and operational bottlenecks</li></ul>Procurement &amp; Vendor Coordination<ul><li>Assist in procurement of packaging materials and finished goods</li><li>Coordinate with vendors for timelines, quality, and delivery schedules</li></ul>Reporting &amp; Analysis<ul><li>Maintain and update supply chain trackers and dashboards</li><li>Analyze data related to stock levels, fulfillment rates, and operational efficiency</li><li>Support in improving processes to reduce delays and stock-outs</li></ul>Job Types: Full-time, FresherPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Management Trainee - Supply Chain Planning & Operations

OmalbyKomal

Job Title: Supply Chain OfficerDepartment: Supply Chain / Operations Location: Karachi Reports to: Business HeadJob Summary:The Supply Chain Officer will be responsible for managing end-to-end supply chain operations including procurement, production coordination, inventory control, warehouse management, and order fulfillment to ensure timely product availability for retail and e-commerce channels.Key Responsibilities Procurement &amp; Vendor Coordination<ul><li>Source and purchase fabrics, trims, packaging, and accessories as per production requirements</li><li>Maintain relationships with vendors, mills, and suppliers.</li><li>Negotiate prices, payment terms, and delivery timelines.</li><li>Monitor supplier performance and ensure quality and timely delivery.</li></ul>Production Planning &amp; Follow-ups<ul><li>Coordinate with design, merchandising, and production teams to plan order quantities.</li><li>Track production timelines from sampling to bulk production.</li><li>Ensure timely availability of raw materials for production runs.</li><li>Follow up with factories and vendors to avoid delays.</li></ul>Inventory &amp; Warehouse Management<ul><li>Monitor stock levels of raw materials and finished goods.</li><li>Maintain accurate inventory records in ERP/Excel.</li><li>Conduct periodic stock counts and reconciliation.</li><li>Prevent overstocking and stock-outs.</li></ul>Order Fulfillment &amp; Logistics<ul><li>Coordinate with warehouse and logistics teams for order processing.</li><li>Ensure timely dispatch of e-commerce and retail orders.</li><li>Manage courier/logistics partners and shipment tracking.</li><li>Handle returns, exchanges, and reverse logistics.</li></ul>Data &amp; Reporting<ul><li>Prepare daily/weekly/monthly supply chain reports.</li><li>Track KPIs such as lead time, stock turnover, order fulfillment rate.</li><li>Analyze demand trends and assist in forecasting.</li></ul>Process Improvement<ul><li>Identify supply chain gaps and recommend improvements.</li><li>Work to reduce costs and improve operational efficiency.</li><li>Ensure compliance with company SOPs.</li></ul>RequirementsEducation<ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Textile Management, or relevant field.</li></ul>Experience<ul><li>1&ndash;3 years of experience in supply chain, procurement, or inventory role.</li><li>Experience in fashion, textile, or e-commerce industry preferred.</li></ul>Skills Required<ul><li>Strong Excel and reporting skills.</li><li>Knowledge of inventory management systems / ERP.</li><li>Understanding of textile production and sourcing cycle.</li><li>Strong negotiation and vendor management skills.</li><li>Excellent coordination and communication skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>Problem-solving and analytical mindset.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>relevant supply chain : 3 years (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Supply Chain Officer

Full Circle Agency

<div>
 
 Position:
 
 Director of Supply Chain
 
 
 
 Department:
 
 Supply Chain &amp; Logistics
 
 
 
 Employer Company
 
 : EAK Distribution
 
 
 
 Reports To:
 
 COO / Integrator
 
 
 
 Job Type:
 
 Full Time, Remote
 
 
 
 Salary:
 
 Up to $4000
 
 
 
 Work Hours:
 
 8 AM - 12 PM EST, with flexibility to coordinate with external partners in PST and occasional communication with Chinese suppliers.
 
 
 
 Role (Overview Of The Position)
 
 
 
 The Director of Supply Chain is a senior leadership role responsible for building and managing the end-to-end supply chain infrastructure that will scale HOME GROWN from :$20M to $100M+ in revenue. This position owns the full physical flow of goods: raw material procurement (domestic and international), vendor management including overseas finished goods suppliers, production coordination with Heirloom Organics, inventory planning and demand forecasting, inbound/outbound logistics, and multi-channel fulfillment across Amazon FBA, TikTok Shop (MCF and FBT), Shopify, Home Depot dropship, and future retail partners.
 
 
 Reporting to the COO/Integrator, the Director of Supply Chain leads the logistics team, owns the supply chain budget, and serves as the primary driver of ERP selection and implementation. This role must build the systems, processes, and team capable of supporting 600+ SKUs within two years while maintaining a stockout rate below 1%.
 
 
 This is not a maintenance role. The company is in a high-growth phase with expanding channels, a vertically integrated manufacturing facility, and plans to 5x revenue. The Director of Supply Chain must be someone who has built supply chain infrastructure at scale and thrives in environments where the playbook has not been written yet.
 
 
 
 Responsibilities (Tasks Associated With The Role)
 
 
 
 
 Demand Planning &amp; Inventory Strategy
 
 
 
 <ul>
 <li>
 Own the demand planning function across all channels and all SKUs (180 today, scaling to 600+ within two years).
 </li>
 <li>
 Build and maintain rolling demand forecasts that integrate sales velocity, seasonality, promotional calendars, and channel expansion timelines.
 </li>
 <li>
 Maintain a stockout rate below 1% across all active SKUs while minimizing overstock and dead inventory.
 </li>
 <li>
 Establish safety stock models, reorder points, and lead time buffers for each product category and channel.
 </li>
 <li>
 Coordinate cross-functionally with Sales, Brand Management, and Product Development to align forecasts with planned launches, promotions, and channel expansions.
 
 
 
 </li>
 </ul>
 
 Procurement &amp; Vendor Management
 
 
 
 <ul>
 <li>
 Consolidate and own all procurement across entities: raw seeds (via Heirloom Organics), envelopes, mylars, soil, pots, packaging materials, and finished goods from overseas and domestic suppliers.
 </li>
 <li>
 Manage international supplier relationships including overseas finished goods vendors: lead times, import logistics, customs/duties, and quality assurance.
 </li>
 <li>
 Negotiate supplier contracts, pricing, lead times, and quality standards.
 </li>
 <li>
 Build a diversified vendor base that reduces single-source risk as SKU count scales.
 </li>
 <li>
 Manage purchase order workflows and ensure alignment between procurement spend and approved budgets.
 
 
 
 </li>
 </ul>
 
 Heirloom Organics Production Coordination
 
 
 
 <ul>
 <li>
 Serve as the primary supply chain interface with Mark (Operations Lead) and the Heirloom Organics team in Grants Pass, OR.
 </li>
 <li>
 Translate demand forecasts into production requirements and ensure production schedules align with fulfillment timelines.
 </li>
 <li>
 Track production output against commitments. Escalate and problem-solve when production falls behind plan.
 </li>
 <li>
 Collaborate on capacity planning as SKU count and volume grow, including equipment utilization (seed counters, bag packers, labeling lines).
 
 
 
 </li>
 </ul>
 
 Logistics &amp; Fulfillment
 
 
 
 <ul>
 <li>
 Oversee all inbound freight (vendor to warehouse/FBA/FBT) and outbound fulfillment operations.
 </li>
 <li>
 Manage Amazon FBA compliance: IPI score maintenance (450+), restock limits, stranded inventory resolution, shipment plan optimization.
 </li>
 <li>
 Manage TikTok Shop fulfillment across both Amazon MCF and Fulfilled by TikTok (FBT), including inventory allocation to TikTok warehouses.
 </li>
 <li>
 Optimize B2C direct-to-consumer fulfillment for Shopify and TikTok orders. Determine when orders should ship from 3PL, Heirloom Organics directly, or FBA/FBT. Specifically optimize multi-unit order fulfillment to reduce per-unit shipping costs.
 </li>
 <li>
 Oversee Home Depot dropship fulfillment and future retail channel logistics.
 </li>
 <li>
 Optimize freight costs, carrier relationships, and shipping workflows.
 </li>
 <li>
 Manage 3PL relationships and evaluate when direct fulfillment from HO is more cost-effective.
 
 
 
 </li>
 </ul>
 
 ERP Selection &amp; Implementation
 
 
 
 <ul>
 <li>
 Lead the supply chain workstream of ERP evaluation and selection (currently in evaluation phase).
 </li>
 <li>
 Define requirements for inventory management, procurement, production planning, and order management modules.
 </li>
 <li>
 Own the supply chain side of ERP implementation: data migration, workflow configuration, team training, and go-live execution.
 </li>
 <li>
 Ensure the ERP delivers real-time inventory visibility across all entities and channels.
 
 
 
 </li>
 </ul>
 
 Budget &amp; Cost Management
 
 
 
 <ul>
 <li>
 Own the full supply chain budget: freight, raw materials, packaging, 3PL costs, and logistics overhead.
 </li>
 <li>
 Track spend against budget with no more than +/-5% variance.
 </li>
 <li>
 Identify and execute cost reduction opportunities across freight, procurement, and fulfillment without compromising service levels.
 </li>
 <li>
 Report on supply chain unit economics and COGS trends to the COO and Controller.
 
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Directly manage Asad (Logistics Manager) and Faiqa (Logistics Analyst).
 </li>
 <li>
 Provide oversight and evaluation of Ather (Logistics Coordinator) and Faisal to assess fit and readiness for scale.
 </li>
 <li>
 Assess the current team structure and capabilities against the requirements of a 600+ SKU, $100M operation. Identify gaps and build a hiring plan.
 </li>
 <li>
 Conduct weekly 1:1s with all direct reports. Establish clear KPIs and accountability for each role.
 </li>
 <li>
 Foster a culture of operational discipline, data-driven decision-making, and continuous improvement.
 
 
 
 </li>
 </ul>
 
 Results (Expected Accomplishments)
 
 
 
 
 Inventory &amp; Availability
 
 
 
 <ul>
 <li>
 Maintain stockout rate below 1% across all active SKUs and channels.
 </li>
 <li>
 Achieve demand forecast accuracy of 85%+ within the first 12 months.
 </li>
 <li>
 Maintain Amazon IPI score at 450+ consistently.
 </li>
 <li>
 Establish forward visibility of 8+ weeks on potential stockouts.
 
 
 
 </li>
 </ul>
 
 Procurement &amp; Cost
 
 
 
 <ul>
 <li>
 Consolidate all procurement under a single function within the first 90 days.
 </li>
 <li>
 Maintain or improve COGS as a percentage of revenue versus prior year.
 </li>
 <li>
 Maintain supply chain budget within +/-5% variance.
 
 
 
 </li>
 </ul>
 
 Systems &amp; Infrastructure
 
 
 
 <ul>
 <li>
 Complete ERP evaluation and selection within the first 90 days.
 </li>
 <li>
 Lead supply chain ERP implementation to go-live.
 </li>
 <li>
 Deliver real-time inventory visibility across all entities and channels.
 
 
 
 </li>
 </ul>
 
 Heirloom Organics Alignment
 
 
 
 <ul>
 <li>
 Establish a weekly production alignment cadence with Heirloom Organics within the first 30 days.
 </li>
 <li>
 Achieve 90%+ production schedule adherence against demand-driven production plans.
 
 
 
 </li>
 </ul>
 
 Team &amp; Operational Readiness
 
 
 
 <ul>
 <li>
 Complete a team assessment within 60 days: document capabilities, gaps, and a hiring/development plan for scaling to 600+ SKUs.
 </li>
 <li>
 100% of direct reports have documented roles (4R documents), clear KPIs, and weekly 1:1s.
 </li>
 <li>
 Fulfillment SLA compliance at 98%+ across all channels.
 
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 
 Requirements (Expected Proficiencies)
 
 
 
 <ul>
 <li>
 7+ years in supply chain, logistics, or operations management with at least 3 years in a senior/director-level role.
 </li>
 <li>
 Demonstrated experience managing supply chains with hundreds of SKUs and complex raw material inputs (e-commerce or CPG strongly preferred).
 </li>
 <li>
 Demonstrated experience scaling supply chain infrastructure from :$20M to $50M+ in revenue.
 </li>
 <li>
 Track record of managing end-to-end supply chains: raw material procurement, finished goods sourcing (including international/overseas suppliers), inventory planning, fulfillment, and logistics.
 </li>
 <li>
 Experience selecting and implementing ERP or inventory management systems.
 </li>
 <li>
 Experience managing or closely coordinating with manufacturing/production operations.
 
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong demand planning and inventory optimization capabilities. Comfortable building forecast models and safety stock frameworks.
 </li>
 <li>
 Deep understanding of Amazon FBA operations: IPI management, restock limits, shipment planning, and stranded inventory.
 </li>
 <li>
 Proficiency with supply chain analytics and reporting. Able to translate complex logistics data into clear leadership updates.
 </li>
 <li>
 Vendor negotiation and contract management.
 </li>
 <li>
 ERP/WMS/IMS fluency. Ability to define requirements, evaluate vendors, and lead implementation.
 </li>
 <li>
 Budget ownership and P&amp;L management experience.
 
 
 
 </li>
 </ul>
 
 Leadership &amp; Communication
 
 
 
 <ul>
 <li>
 Proven ability to build, assess, and develop logistics teams. Not just managing what is inherited, but evaluating talent for scale readiness and making hard calls.
 </li>
 <li>
 Ability to influence cross-functionally, including production teams without a direct reporting line.
 </li>
 <li>
 Strong written and verbal communication. Can operate effectively in a remote-first, async-heavy environment.
 </li>
 <li>
 Systems thinker who can zoom out from daily execution to identify structural risks and build for scale.
 
 
 
 </li>
 </ul>
 
 Cultural Fit
 
 
 
 <ul>
 <li>
 Aligned with HOME GROWN core values: Radical Transparency, Disciplined Growth, Compounded Trust, Measured Decisions, Intentional Execution, Collective Excellence.
 </li>
 <li>
 Thrives in fast-paced, high-growth environments where processes are being built, not maintained.
 </li>
 <li>
 Comfortable with EOS methodology (L10 meetings, Rocks, Scorecards, Accountability Charts).
 </li>
 <li>
 Self-directed and accountable. Does not require micromanagement to deliver results.
 
 </li>
 </ul>
</div>

Director of E-commerce Supply Chain

ecomndev

Hiring: Newegg Marketplace Specialist | Ecomndev LLCEcomndev LLC is expanding its marketplace presence! We are seeking a Newegg Specialist to manage and scale our storefront on one of the world&rsquo;s leading tech marketplaces. If you have experience with Newegg Seller Portal and technical product listing, we want to hear from you.Key Responsibilities:<ul><li>Store Management: Full ownership of the Newegg Seller Portal, including product uploads and category mapping.</li><li>Technical SEO: Optimize product titles and specifications (RAM, CPU, Storage, etc.) to ensure high visibility in search results.</li><li>Pricing &amp; Promotions: Manage &quot;Shell Shocker&quot; deals and other Newegg-specific promotional tools to drive volume.</li><li>Order Fulfillment: Coordinate with shipping teams and manage Shipped by Newegg (SBN) or direct fulfillment.</li><li>Market Research: Monitor tech trends and competitor pricing to keep our listings competitive.</li></ul>Requirements:<ul><li>Experience: 0&ndash;1 year (Freshers with specific Newegg or eBay/Amazon training are welcome).</li><li>Skills: Familiarity with Newegg Seller Portal, excellent data entry skills, and MS Excel proficiency.</li><li>Shift: 6:00 PM &ndash; 3:00 AM (Night Shift).</li></ul>Job Location: F.B. Area Block 9, KarachiHow to Apply:<ul><li>WhatsApp: https://wa.me/+923332340182</li><li>LinkedIn: https://www.linkedin.com/company/ecomndev/</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs50,000.00 per monthWork Location: In person

Newegg Marketplace Specialist

Explore 494+ Order fulfillment executive in Karachi this April. Find roles across top companies and apply now to boost your career.

494 order fulfillment executive jobs In Karachi

Order Fulfillment Executive

Order Fulfillment Executive

Backedn Operations Executive (eCommerce)

Management Trainee - Supply Chain Planning & Operations

Supply Chain Officer

Director of E-commerce Supply Chain

Newegg Marketplace Specialist