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(ord) time & attendance administrator Jobs in Chicago

(ord) time & attendance administrator

customer support representative Jobs in Chicago

customer support representative

front desk/sales associate Jobs in Chicago

front desk/sales associate

pt front desk agent

overnight member services representative

Planet Fitness

<div>Job Summary
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
Additional Job Summary
The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.
Schedule<ul><li>
Full Time</li><li>
Sunday - Thursday: 10:00 PM to 6:00 AM</li><li>
8-hour shift</li></ul>
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul>
Benefits<ul><li>
FREE Black Card Membership!</li><li>
Paid Time Off (PTO)</li><li>
Health Insurance - First of the month following hire date</li><li>
Medical &amp; Prescription drug plans</li><li>
HSA (Health Savings Account)</li><li>
Dental</li><li>
Vison</li><li>
Life/AD&amp;D</li><li>
Voluntary Short Term Disability (STD)</li><li>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</li><li>
401k plan after 3 months of service</li></ul>
Qualifications
<ul><li>Must be a minimum of 16 years of age.</li><li>
Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul>
Overnight, Additional Qualification(s):<ul><li>
Must be 18 years of age or older.</li><li>
Must be able to work alone and independently.</li></ul>
Physical Demands<ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul>
How to Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT:
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Overnight Member Services Representative

The Home Depot

<div>Position Purpose:
The Inside Sales Support Representative (ISSR) is responsible for supporting growth of managed account portfolios with Outside Sales Representatives. The ISSR will work together with their Outside Sales partners, providing consultative support and maintaining strong account relationships. The ISSR provides personalized service and solutions through timely and complete quotes and sales orders, issue resolution and post-sale follow-up, and overall execution throughout of the project cycle. This position requires a high level of industry specific knowledge, exceptional organizational skills, and the ability to effectively use Customer Relationship Management (CRM) systems and telephony systems. The ISSR aids in the growth of the customer portfolio by developing sales support solutions to meet customer needs, achieve organizational goals and increase market share. 
Key Responsibilities:<ul><li>
50% Support Outside Sales Portfolio Growth - Drives repeat business by providing excellent customer service, accurate and thorough quoting, sourcing, and overall project ownership. Completes assignments timely and efficiently. Continually works to support Outside Sales partners to grow accounts through building strong relationships, both internal and external. Provides post-order follow up, reconciles issues or errors in a timely manner, and ensures all customer needs are met.</li><li>
25 % Account Administration - Partners with vendors and a variety of cross-functional partners to assist with quoting, pricing, availability, and issue resolution for high volume project needs. Owns projects from end to end, ensuring that the managed account customer is the focal point of the process</li><li>
25% Issue Resolution - Assists the internal and external customer through the customer journey taking care of issue resolution, after-sale follow up, invoice transmittal, and quote requests.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Supervisor</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel 5% to 20% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Working knowledge of presentation software (e.g., Microsoft PowerPoint)</li><li>
Demonstrated ability to collaborate and work effectively with cross-functional teams</li><li>
Demonstrated project management skills</li><li>
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers</li><li>
Excellent written and verbal communication skills</li><li>
Previous customer service or retail sales experience; home improvement trades specific</li><li>
Knowledge of local building codes; Home Improvement specific. Consultative and growth mindset, ability to respond quickly to customer needs, both internal and external</li><li>
In depth knowledge of retail systems, to include: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
1</li></ul> 
Preferred Years of Work Experience:<ul><li>
2</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
1</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Action Oriented
</li><li>Business Insights
</li><li>Collaborates</li><li>
Communicates Effectively
</li><li>Customer Focus</li><li>
Drives Results</li></ul></div>

Inside Sales Support Rep - Chicago (Bilingual - Polish)

<div>This role will cover all of Central and Northern Plains Regions major metros to include Chicago, Milwaukee, St. Louis, Kansas City, and Minneapolis.
Position Purpose:
The Rental Field Operations Manager (RFOM) is the acting operational leader within their assigned region. The goal of the RFOM is to increase operational performance and profitability in their assigned regions. The RFOM leads their team through influence to excel in all safety measures, excellent customer service, and operational metrics. The RFOM does this by ensuring their team is knowledgeable, empowered, and efficient, so as to keep all associates and customers safe, and fleet rent ready. 
Key Responsibilities:<ul><li>
40%</li><li>
. Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader.</li><li>
.Supports Regional Rental Manager with the hiring and training of support staff.</li><li>
.Evaluate operational success through the lens of taking care of our customers. Manage regional brand awareness by building and bridging the relationships with districts, stores, and field rental team associates.</li><li>
.Manages equipment maintenance and repair for the region, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment.</li><li>
30%</li><li>
.Promotes a safety culture through appropriate training, positive behaviors, communication and decisions</li><li>
.Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.</li><li>
.Maintain regulatory compliance</li><li>
30%</li><li>
.Ensure technicians are executing tasking of down equipment and open inspections.</li><li>
.Ensure quality service to all HD Rental customers by driving sales and customer service behaviors with all associates and proper execution.</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports into the Regional Rental Manager (RRM)</li><li>
This role has up to 30 direct reports.</li><li>
This position may require overnight travel 50%</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel more than 50% of the time.</li></ul> 
Physical Requirements:<ul><li>
Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).</li></ul> 
Working Conditions:<ul><li>
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
This position is very active and requires standing and walking daily. Employee is required to talk and hear. Driving for extended periods of time. Working conditions may include working indoors and outdoors in cold, hot and damp areas. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.</li><li>
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</li></ul> 
Preferred Qualifications:<ul><li>
Associates Degree or higher preferred, must have High School Diploma or GED / Technical or Trade School</li><li>
Three (3+) years or more of management experience, rental industry experience is a plus.</li><li>
Demonstrated leadership skills with the ability to performance manage a team.</li><li>
Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.</li><li>
Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.</li><li>
Effective verbal and written communication with managers, customers and peers.</li><li>
Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.</li><li>
Working knowledge of key categories of rental equipment, including basic applications, features, benefits and safety issues.</li><li>
General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems.</li><li>
Proficient in the use of MS Office products and technology ie: smart phone, laptop, tablet, desktop.</li><li>
Valid driver's license for the state in which you live and work.</li><li>
Good driving record.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
3</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
None</li></ul></div>

Rental Field Operations Manager - Chicago

First Stop Health

<div>
 
 Description
 
 
 
 
 Job Title:
 
 
 Customer Support Representative
 
 
 
 
 About Us
 
 
 
 On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of
 
 Fast Company&rsquo;s
 
 Most Innovative Companies.
 
 
 First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
 
 
 First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!
 
 
 
 Schedules And Time-Off
 
 
 
 Our Customer Support team operates 24 hours a day, 7 days a week, 365 days a year to ensure continuous assistance for our customers. Team members are expected to maintain a flexible schedule that supports coverage across day, evening, and overnight shifts&mdash;including weekends and holidays.
 
 
 While we strive to provide a consistent 40-hour weekly schedule, business needs may occasionally require shift adjustments to maintain uninterrupted service. We offer a variety of fixed shift blocks to promote predictability and balance.
 
 
 Shift swaps may be permitted on a limited basis and must receive prior approval from the hiring manager.
 
 
 
 Job Description
 
 
 
 In this role, you will be a vital part of our
 
 Customer Support team
 
 , serving as the first point of contact for customer inquiries, troubleshooting issues, and ensuring a seamless experience across our virtual care services&mdash;including urgent care, primary care, mental health counseling, and health coaching.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians, delivering comprehensive customer support&mdash;including technical assistance&mdash;with empathy and efficiency
 </li>
 <li>
 Proactively manage and maintain all assigned work queues, including internal cases, emails, faxes, voicemails, and follow-up actions, ensuring timely resolution
 </li>
 <li>
 Independently prioritize and execute tasks in a fast-paced, deadline-driven remote environment
 </li>
 <li>
 Demonstrate advanced proficiency in Microsoft Office, Salesforce Service Cloud, and other relevant platforms to support daily operations
 </li>
 <li>
 Adhere strictly to all applicable state and federal regulations regarding the handling of personal health information (PHI)
 </li>
 <li>
 Investigate and resolve service-related issues using helpdesk platforms, with a preference for Salesforce Service Cloud
 </li>
 <li>
 Collaborate cross-functionally with internal teams to ensure accurate and timely resolution of customer concerns
 </li>
 <li>
 Document all customer interactions thoroughly and contribute to continuous improvement by escalating unresolved issues, missed opportunities, or process gaps to leadership
 </li>
 <li>
 Maintain a high standard of responsiveness and professionalism across all communication channels, including verbal, written, and digital platforms such as Microsoft Teams, Outlook, and Service Cloud
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Solid understanding of medical terminology and basic healthcare operations.
 </li>
 <li>
 Familiarity with HIPAA regulations governing the privacy and security of personal health information
 </li>
 <li>
 3&ndash;5 years of experience in customer support, technical support, or client services, with a proven ability to deliver exceptional service
 </li>
 <li>
 Prior experience in a call center or medical office setting is preferred
 </li>
 <li>
 Strong verbal and written communication skills, with the ability to convey information clearly and empathetically
 </li>
 <li>
 Excellent organizational and interpersonal skills, with a collaborative mindset
 </li>
 <li>
 Demonstrated ability to work independently in a remote, deadline-driven environment
 </li>
 <li>
 Advanced proficiency in Microsoft Office Suite
 </li>
 <li>
 Experience with CRM and helpdesk platforms, including Salesforce and Service Cloud, is preferred
 </li>
 <li>
 Proficiency in managing support tickets and navigating complex customer interactions
 </li>
 <li>
 Analytical and detail-oriented, with a problem-solving mindset
 </li>
 <li>
 Completion of some college coursework is a plus.
 </li>
 <li>
 Bilingual proficiency in Spanish is a plus.
 
 
 </li>
 </ul>
 First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.
 
 
 To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com
</div>

Customer Support Representative

Sidley Austin

<div>Summary:

The Business Development and Marketing Coordinator is a key team member within the Marketing Department. The Coordinator supports assigned practice and/or industry groups with a variety of business development and marketing projects, as described below. They take an active role in learning about the service offering, lawyers, and clients of the assigned groups, and work closely with colleagues across offices and functions to coordinate a range of integrated business development and marketing efforts.
Duties and Responsibilities:
<ul><li>Assists in the preparation of new business proposals and capability pitches, as well as formal RFP responses</li><li>
Maintains the groups&rsquo; business development &ldquo;infrastructure&rdquo; (e.g., written collateral, experience database/matter lists, contact lists, opportunity tracking, etc.), exercising an acute level of quality control to ensure that all marketing collateral, communications, matter lists and other materials are consistent, error-free, and up to date</li><li>
Supports the preparation and submission of rankings, awards, surveys, league tables, and other recognitions for assigned groups</li><li>
Updates practice/industry information on the Firm&rsquo;s website and intranet site, and coordinates occasional external republication</li><li>
Helps write and edit practice/industry group descriptions, lawyer biographies, and client presentations to support the Firm&rsquo;s business development pursuits</li><li>
Conducts research on clients/prospective clients, and gathers market and competitive intelligence to develop knowledge about our clients, their industries, and legal needs</li><li>
Collaborates with the Creative team to produce branded collateral for sponsorships, client events, advertisements, presentations, and other activities</li><li>
Works with Regional BD and Marketing team members to plan client programs and Sidley-sponsored events</li><li>
Other tasks and projects as assigned</li></ul><div>
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.</div>
Target Salary Range: $63,000 - $84,000 if located in Illinois, New York, or Washington D.C. Qualifications:
<div>
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).</div><div> 
</div><div>Education and Experience:
</div><div>Required:</div><ul><li>
A Bachelor's degree from an accredited university
</li><li>A minimum of two (2) years of business development and/or marketing related experience</li><li>
Excellent writing and proofreading skills
</li><li>Proficiency in Microsoft Office and Outlook</li></ul>
Preferred:<ul><li>
Marketing or business development experience in a law firm or other professional services organization
</li><li>Working knowledge of customer relationship, pipeline, and experience management databases such as InterAction, Salesforce, and/or Foundation</li><li>
Familiarity with relevant company/market research tools, as well as law firm rankings, awards, and league table publications</li></ul><div>
Other Skills and Abilities:</div><div>
The following will also be required of the successful candidate:</div><ul><li>
Strong organizational skills</li><li>
Strong attention to detail</li><li>
Good judgment</li><li>
Strong interpersonal communication skills</li><li>
Superior relationship building skills</li><li>
Strong analytical and problem-solving skills</li><li>
Able to work harmoniously and effectively with others</li><li>
Able to preserve confidentiality and exercise discretion</li><li>
Able to work under pressure</li><li>
Able to manage multiple projects with competing deadlines and priorities</li></ul>
Sidley Austin LLP is an Equal Opportunity Employer<div>
#LI-Hybrid</div><div>
#LI-GK1</div></div>

BD and Marketing Coordinator

CSL Plasma

<div><div><div>Entity: CSL Plasma
Job Category: Plasma Operations
Job Family: Plasma Center Operations
Job Type: Full Time
Location: Chicago, Illinois, United States
Employer Reference: R-277044
</div></div><div></div><h2 class="jobSectionHeader">Job Description</h2>
<div><div>The Opportunity
RELOCATION AND TRAVEL REQUIRED
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps ensure that tens of thousands of people with rare and serious diseases live normal, healthy lives. CSL Plasma has 330 + collection centers in the US.
Our Management Trainees are partnered with some of our most experienced, knowledgeable and passionate leaders across the fleet.
The Role
This is a 6 &ndash; 9 month accelerated training program, and offers professionals a Promising FUTURE with a clear career path. You will receive development opportunities through live environment and classroom-style training, one-on-one mentoring, networking and travel opportunities.
You will relocate with a promotion to Assistant Manager Quality at any one of CSL's plasma centers located within the states of Wisconsin, Minnesota, Iowa, Idaho, Missouri, and Illinois after training is completed. Company paid relocation assistance provided. overnight travel up to 25% of time.
You will report to the Center Manager.
Three Phases of the Management Trainee Program:
1. Production Training (7 weeks):
You will learn staff responsibilities, including: Medical Reception Technician, Donor Support Technician, Phlebotomy and Plasma Processing Technician.
2. Center Leadership Training (10 &ndash; 14 weeks):
You will travel overnight a total of 5 weeks to our leadership training sites (1 &ndash; 3 weeks at a time) to attend classroom style and live-environment training.
3. Leadership Experience &amp; Development (12 weeks):
You will receive weekly one-on-one mentoring with your Sponsor (mentor) and complete a series of leadership development classes. Some of your daily responsibilities will include:<ul><li>
Oversee production and support continuous improvement.</li><li>
Ensure the center is &quot;inspection ready.&quot;</li><li>
Participate in recruiting and performance management activities.</li><li>
Center financial responsibilities.</li></ul>
After completing the three phases, you will be eligible to apply for a promotion. Travel overnight to support other centers until promoted. The goal is to secure a promotion within 60 days of program completion.
Your Skills and Experience<ul><li>
Bachelor's degree or equivalent combination of education and professional work experience including 1 year supervisory or leadership experience.</li></ul>
Local candidates strongly preferred.
This position pays $24.93 an hour.
Our Benefits
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL&rsquo;s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity &amp; Inclusion at CSL.
Do work that matters at CSL Plasma</div>
</div><h2 class="jobSectionHeader">About CSL Plasma</h2>
<div>CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people. For more information about CSL Plasma visit, https://www.cslplasma.com/.
</div>
<h2 class="jobSectionHeader">Our Benefits</h2>
<div>For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
</div>
<h2 class="jobSectionHeader">You Belong at CSL</h2>
<div>At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
</div>
<h2 class="jobSectionHeader">Equal Opportunity Employer</h2>
<div>CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.</div></div>

Management Trainee Operations

United Service Companies

<div>GENERAL PURPOSE
Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success.
Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, Management Company and Owners) satisfaction and quality service while meeting/exceeding financial goals.
Position is responsible for short and long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/management include: Guest Service Agents, Bell Staff, Night Auditors, PBX Operations. Participates in total hotel management as a member of the senior leadership. 
ESSENTIAL DUTIES/RESPONSIBILITIES<ul><li>
Assist with the development and training sessions for hotel front office personnel on all aspects of the operation including guest service and maintaining service standards.</li><li>
Communicate with the Director of Operations on all guest and employee concerns &amp; challenges.</li><li>
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.</li><li>
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</li><li>
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>
Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.</li><li>
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.</li><li>
Coordinate and supervise the activities and foster good relations with our valet service, taxi services, and the Airport Connection to provide the maximum level of quality service.</li><li>
Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc., to ensure optimum guest satisfaction.</li><li>
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.</li><li>
Handle all incoming reservation requests as needed. (Obtaining the sale as well as selling the hotel at all times)</li><li>
Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last.)</li><li>
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.</li><li>
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li><li>
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.</li><li>
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.</li><li>
Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>
Performs other duties as assigned, requested or deemed necessary by management.</li></ul>
SUPERVISORY RESPONSIBILITIES
Direct supervision of all desk clerks, night auditors, bell staff, PBX operators.
Carries out supervisory responsibilities in accordance with the organization&rsquo;s policies and applicable laws. Responsibilities include interviewing, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Oversees all day-to-day operations of Front Office staff, ensuring that all established front office and hotel policies are followed. Represent the hotel as MOD during scheduled shifts in absence of senior leadership. 
OTHER DUTIES/RESPONSIBILITIES
Is well groomed and in professional business attire or uniform with name tag at all times. Has a friendly and personable attitude with each encounter.
Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. 
JOB QUALIFICATIONS - KNOWLEDGE &amp; SKILLS<ul><li>
Must have total understanding of all hotel&rsquo;s front office procedures.</li><li>
Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of Opera systems.</li><li>
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.</li><li>
Must be fluent in oral and written English. Excellent writing skills</li><li>
Must have vision ability to read written communiques and monochrome computer screen.</li><li>
Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.</li><li>
Excellent communication skills both in person as well as on the telephone. Team leader and innovator relating to others. Computer skills, excellent verbal and written skills. Required to act as a sales representative.</li><li>
Skilled in Front Office operations systems. Pep is preferred, but not required. Hilton Operations is a plus but not required. required. Must be computer savvy</li></ul> 
QUALIFICATIONS:
Requires 3-5 years&rsquo; experience in a hotel Front Office position. Previous experience as a supervisor preferably in a service or hospitality business. Training experience strongly preferred.
Minimum 1-2 years previous experience as a front office supervisor or lead role is preferred.<ul><li>
Requires advanced knowledge of the principles and practices within the hospitality industry.</li><li>
This includes experiential knowledge required for management of people and complex problems.</li><li>
Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.</li><li>
Ability to make decisions with only general policies and procedures available for guidance.</li><li>
Senior management skill set.</li><li>
Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.</li></ul> 
Physical Demands
The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Ability to continuously stand for extended periods of time.</li><li>
Use of hands, fingers, and forearms to operate computer is repetitive.</li><li>
Occasional sitting for completion of paperwork.</li><li>
Ability to push/pull cart as needed.</li><li>
Ability to lift or move objects up to 20 lbs.</li><li>
Standing and walking is continuous for 4-5 hours at a time.</li><li>
Standing, walking, bending, kneeling, and ascending and descending stairs are repetitive movements.</li></ul> 
United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it&rsquo;s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
Consistent with the Americans with Disabilities Act (ADA), all state &amp; federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.</div>

Front Desk Associate - Springhill Suites ORD

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