medical receptionist and patient care assistant

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customer service representative

medical receptionist and patient care assistant Jobs in Houston

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outside sales representative

patient service representative

Houston Methodist

<div>At Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.
<div><b>FLSA STATUS</b><br>
Non-exempt<br>
<br>
<b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
One year of healthcare or related experience
</li><li>Experience in a healthcare related work environment preferred
</li></ul><br>
<b>SKILLS AND ABILITIES</b><ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li><li>Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
</li><li>Strong customer service, phone and scheduling skills
</li><li>Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
</li><li>Knowledge of basic medical terminology
</li>Ability to analyze and solve problems<br>
<li>
</li></ul><br>
<br>
<b>ESSENTIAL FUNCTIONS</b><br>
<br>
<b>PEOPLE ESSENTIAL FUNCTIONS</b><ul><li>
Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
</li><li>Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
</li><li>Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
</li></ul><br>
<b>SERVICE ESSENTIAL FUNCTIONS</b><ul><li>
Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols.
</li><li>Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
</li><li>Generates reports and assists with department correspondence. Provides other administrative assistance as directed.
</li></ul><br>
<b>QUALITY/SAFETY ESSENTIAL FUNCTIONS</b><ul><li>
Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution.
</li><li>Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness.
</li><li>Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.
</li></ul><br>
<b>FINANCE ESSENTIAL FUNCTIONS</b><ul><li>
Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.
</li><li>Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members.
</li><li>Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.
</li></ul><br>
<b>GROWTH/INNOVATION ESSENTIAL FUNCTIONS</b><ul><li>
Generates and communicates new ideas and suggestions that will improve quality or service.
</li>Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.<br>
<li>
</li></ul><br>
<br>
<b>SUPPLEMENTAL REQUIREMENTS</b><br>
<ul><b>
WORK ATTIRE</b><li><ul><li>
Uniform: No
</li><li>Scrubs: No
</li><li>Business professional: Yes
</li><li>Other (department approved): No
</li></ul></li><br>
<b>ON-CALL*</b><br>
<li><ul><li><i>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</i></li></ul></li><li><ul><li>
On Call* No
</li></ul></li><br>
<b>TRAVEL**</b><br>
<i>**Travel specifications may vary by department**</i><li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div><b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
One year of healthcare or related experience
</li>Experience in a healthcare related work environment preferred<br>
<li>
</li></ul><br>
<p><b>Company Profile:</b></p><p>
Houston Methodist Specialty Physician Group is an integral part of Houston Methodist&rsquo;s overall strategy to become one of the nation&rsquo;s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.</p><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

Patient Services Representative - Orthopedics (Clear Lake)

UTHealth Houston

<div><p><b>What we do here changes the world.</b> UTHealth Houston is Texas&rsquo; resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That&rsquo;s where you come in.</p><p>
UTHealth Houston School of Dentistry &ndash; UT Dentists is hiring for a <b>Patient Account Representative I</b> to join their team of professionals in the Department of Clinical Business and Financial Services. The PAR will be responsible for the day-to-day role and duties in revenue cycle, including understanding dental and medical insurance policy benefit information, assisting with insurance claims follow-up, patient account balance, account transaction auditing and more. The ideal candidate will adhere to assigned metrics, and uphold the core values of our team while maintaining volume productivity. Experience with axiUm and/or EPIC is a plus!</p><p><b>
Location: </b>7500 Cambridge, Houston, Texas 77054</p><p><b>
Once you join us you won't want to leave.</b> It&rsquo;s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you&rsquo;d expect from a top healthcare organization (benefits, insurance, etc.), plus:</p><ul><li>
100% paid medical premiums for our full-time employees</li><li>
Generous time off (holidays, preventative leave day, both vacation and sick time &ndash; all of which equates to around 37-38 days per year)</li><li>
The longer you stay, the more vacation you&rsquo;ll accrue!</li><li>
Longevity Pay (Monthly payments after two years of service)</li><li>
Build your future with our awesome retirement/pension plan!</li></ul><p><b>
We take care of our employees!</b> As a world-renowned institution, our employees&rsquo; wellbeing is important to us. We offer work/life services such as...</p><ul><li>
Free financial and legal counseling</li><li>
Free mental health counseling services</li><li>
Gym membership discounts and access to wellness programs</li><li>
Other employee discounts including entertainment, car rentals, cell phones, etc.</li><li>
Resources for child and elder care</li><li>
Plus many more!</li></ul><p><b>
Position Summary:</b></p><p>
Under general supervision, position is responsible for accurate and timely collection of third party and private pay receivables.</p><p><b>
Position Key Accountabilities:</b></p><ul><li>
Reviews general accounts receivable incoming correspondence and takes timely and appropriate action.</li><li>
Analyzes account for errors, adjustment, credits, issuing corrected entries when required.</li><li>
Escalates complex issues.</li><li>
Updates account information.</li><li>
Documents communications accurately and completely and follows up as required.</li><li>
Performs other duties as assigned.</li></ul><p><b><br>
Certification/Skills:</b></p><ul><li>
None</li></ul><p><b>
Minimum Education:</b></p>
High School Diploma or equivalent required Graduate from a vocational business school with a minor in a job related field preferred<p><b>
Minimum Experience:</b></p>
6 months of hospital/medical collections experience with understanding of third party reimbursement procedures, as well as state and federal regulations governing healthcare required<p><b>
Physical Requirements:</b></p>
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.<p><b>
Security Sensitive:</b></p>
This position is a security-sensitive position pursuant to Texas Education Code &sect;51.215 and Texas Government Code &sect;411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code &sect;117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. &sect;791.4.<p><b>
Residency Requirement:</b></p><p>
Employees must permanently reside and work in the State of Texas.</p></div>

Patient Account Representative I - UT Dentists, Revenue Cycle Services

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Texas<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Call Center Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Call Center Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Call Center Representative (Temp-to-Perm)

The Joint Chiropractic

<div><p><b>Front Desk Receptionist &ndash; Full time</b><br>
<b>Location:</b> Houston, TX 77090 (Cypress Station)</p><p><b>
A better way to deliver care starts here!</b><br>
The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all.</p><p><b>
Position Summary</b><br>
The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience.</p><p><b>
Key Responsibilities</b></p><ul><li><p>
Greet and engage patients, delivering a friendly and professional first impression.</p></li><li><p>
Present and explain membership options, promotions, and service benefits to encourage conversions and renewals.</p></li><li><p>
Process membership sales, upgrades, and payments accurately.</p></li><li><p>
Track and report sales activity, patient visits, and conversion metrics.</p></li><li><p>
Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed.</p></li></ul><p><b>
Qualifications</b></p><ul><li><p>
Prior experience in sales, customer service, or a client-facing role preferred.</p></li><li><p>
Strong communication and persuasion skills with a customer-first mindset.</p></li><li><p>
Ability to work in a fast-paced, walk-in clinic environment.</p></li><li><p>
Basic computer and payment processing skills.</p></li><li><p>
Reliable, professional, and goal-oriented team player.</p></li></ul><p><b>
Schedule</b></p><p>
Full time role requires availability on Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm, at the <b>Houston, TX 77090 clinic in Cypress Station.</b><br>
.<br>
<br>
<b>Compensation and Benefits</b></p><ul><li>
Base Pay: $13.00 per hour</li><li>
Bonus potential</li><li>
Free Chiropractic Healthcare</li><li>
Health Insurance, 401(k), PTO accrual, Paid Holidays</li><li>
Lunch breaks</li></ul><p><b>
Why Join Us</b><br>
When you join The Joint, you're not just starting a new job, you&rsquo;re joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You&rsquo;ll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision.</p><p><b>
Business Structure</b><br>
You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary.</p><p><b>
Ready to Join the Movement?</b><br>
Apply today and start moving your career in the direction you want. For more information, visit www.thejoint.com, or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.</p><p>
</p><p>weP82YILoU</p></div>

Front Desk Receptionist — Houston, TX

Indiana Fertility Institute

<div>
 If you have experience as a
 <strong>
  Medical Receptionist/Patient Care Assistant
 </strong>
 and a passion for women's health, we have an exciting opportunity for you! This role welcomes patients with a warm greeting, assists with patient requests for services and related inquiries, and operates necessary front office equipment to ensure high-quality patient relations.
 <br/>
 <br/>
 <strong>
  Hours: 8:00am - 5:00 pm Monday - Friday, 2 weekends per month (Saturday and Sunday), and holiday rotation will be required.
  <br/>
  <br/>
 </strong>
 <strong>
  Essential Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer incoming calls, direct them appropriately, and assist patients as needed&mdash;ensuring consistent communication between the lab, onsite physician, and staff, while upholding our standards for patient care and confidentiality.
  </li>
  <li>
   Schedule and confirm patient appointments, follow-up visits, and physician referrals.
  </li>
  <li>
   Professionally handle phone inquiries and route calls to the appropriate personnel.
  </li>
  <li>
   Welcome and assist visitors, determine the purpose of their visit, and guide them to the appropriate staff member.
  </li>
  <li>
   Maintain and update medical charts, reports, and correspondence accurately.
  </li>
  <li>
   Conduct patient interviews to complete insurance documentation and privacy forms.
  </li>
  <li>
   Perform additional duties, special projects, or tasks as assigned.
  </li>
  <li>
   Help with room turnover, ensuring there are adequate supplies available at all times.
  </li>
  <li>
   Assist with patient transport.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Skills Necessary
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or GED is required
  </li>
  <li>
   Two (2) years of Medical Administrative or Call Center experience preferred
  </li>
  <li>
   EMR experience preferred
  </li>
  <li>
   Bilingual - Spanish a PLUS!
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You'll Love Working Here &ndash; Our Amazing Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  Comprehensive Health Coverage:
 </strong>
 Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.
 <strong>
  FREE employee only healthcare coverage option is also available.
  <br/>
  <br/>
 </strong>
 <strong>
  Family Building Support:
 </strong>
 Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
 <br/>
 <br/>
 <strong>
  Paid Parental Leave:
 </strong>
 Generous maternity, paternity, and partner leave so you can focus on what matters most.
 <br/>
 <br/>
 <strong>
  Plenty of Paid Time Off:
 </strong>
 Start with
 <em>
  18 days of PTO annually
 </em>
 and enjoy
 <em>
  11 paid holidays,
 </em>
 including one floating holiday to use as you choose!
 <br/>
 <br/>
 <strong>
  Retirement Ready:
 </strong>
 Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
 <br/>
 <br/>
 <strong>
  Lifestyle Spending Account:
 </strong>
 Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
 <br/>
 <br/>
 <strong>
  Health Savings Account (HSA):
 </strong>
 If eligible, enjoy regular employer contributions to your HSA with every paycheck.
 <br/>
 <br/>
 <strong>
  Rewards for Connections:
 </strong>
 Earn extra money with our
 <strong>
  Employee Referral Program
 </strong>
 &mdash;your network is invaluable!
 <br/>
 <br/>
 <strong>
  Growth Opportunities:
 </strong>
 We support your career with continuing education reimbursement and dedicated time off for professional development.
 <br/>
 <br/>
 <strong>
  Premium Calm Health Subscription:
 </strong>
 Enjoy a
 <em>
  free premium Calm Health app subscription
 </em>
 to support your mental wellness.
 <br/>
 <br/>
 <strong>
  Emotional &amp; Work-Life Support:
 </strong>
 Through our
 <strong>
  Employee Assistance Program (EAP)
 </strong>
 with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
 <br/>
 <br/>
 <strong>
  Extra Peace of Mind:
 </strong>
 Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
</div>


Medical Receptionist and Patient Care Assistant

IQVIA

<div>Houston, United States of America | Full time | Home-based | R1537654</div>
<br><div><div><b>Bi-lingual Pharmacy Support Call Center Representative</b><br>
<i>Contract Remote Role &ndash; Location (Open to Remote US)</i></div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract <b>Pharmacy Support Call Center Representative </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Pharmacy Support Call Center Representative </b>is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div><b>
Role Purpose:</b></div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div><b>
Job Responsibilities:</b></div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week under moderate supervision</li><li>
Multiple shifts available:</li></ul><h3 class="jobSectionHeader"><b>
8:00 am - 5:00 pm EST
</b></h3><h3 class="jobSectionHeader"><b>9:00 am &ndash; 6:00 pm EST</b></h3><h3 class="jobSectionHeader"><b>
10:00am &ndash; 7:00pm EST</b></h3><h3 class="jobSectionHeader"><b>
11:00 am &ndash; 8:00pm EST</b></h3><div><b>
Minimum Education &amp; Experience:</b></div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish)</li></ul><div><b>
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</b></div><div><b>
IQVIA</b> is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote</div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

Empower Pharmacy

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 Position Summary
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 The Pharmacy Technician I, Patient Services serves as the voice of Empower, delivering timely, compassionate support to customers while upholding the highest standards of service and compliance. Through every interaction, this role ensures clarity, care, and trust&mdash;reinforcing our commitment to accessibility and operational excellence. By providing seamless, Health Insurance Portability and Accountability Act (HIPAA)-compliant assistance, the Call Center Representative I plays a vital role in advancing Empower&rsquo;s mission to make innovative, affordable medication available to 300 million people living healthier, happier lives.
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 Duties and Responsibilities
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  <li>
   Greets and assists customers with professionalism and empathy, managing a high volume of inbound calls while promptly de-escalating issues to ensure best-in-class service.
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   Processes patient orders, handles refill requests, collects payments, and provides accurate information about compounding services and products in compliance with established procedures.
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   Accurately documents all interactions in the system, maintains up-to-date patient records, and follows daily workflow schedules to support operational efficiency and compliance goals.
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   Performs outbound calls to providers and patients, coordinates transfers to appropriate departments, and ensures timely, effective communication across all interactions.
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   Maintains strict confidentiality and safeguards Protected Health Information in accordance with HIPAA, while actively engaging in training and development as part of the patient services team.
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  </li>
 </ul>
 While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
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 Knowledge and Skills
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 <ul>
  <li>
   Demonstrates exceptional customer service, active listening, and communication skills with the ability to handle inquiries, de-escalate situations, and resolve issues positively and professionally.
  </li>
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   Possesses basic proficiency in computer systems, databases, and typing, enabling accurate data entry and efficient management of customer interactions.
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  </li>
 </ul>
 Key Competencies
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 <ul>
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   Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
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  <li>
   Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
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   Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
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   Resourcefulness: Secures and deploys resources effectively and efficiently.
  </li>
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   Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
  </li>
  <li>
   Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
  </li>
  <li>
   Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
  </li>
  <li>
   Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
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  </li>
 </ul>
 Values
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 <ul>
  <li>
   People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
  </li>
  <li>
   Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
  </li>
  <li>
   Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
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  <li>
   Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.
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  </li>
 </ul>
 <strong>
  Experience And Qualifications
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 </strong>
 <ul>
  <li>
   Minimum of 2 years of pharmacy or healthcare-related experience is required.
  </li>
  <li>
   High school diploma or equivalent required; a college degree is preferred.
  </li>
  <li>
   TEXAS Certified Pharmacy Technician (CPhT) required; must hold active registration or licensure as a pharmacy technician in good standing with the appropriate state board of pharmacy.
  </li>
  <li>
   This position is remote in HOUSTON, TX
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  </li>
 </ul>
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  Benefits
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  <br/>
 </strong>
 We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/
</div>


Pharmacy Technician I, Patient Services

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