operations manager

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accounts & finance manager Jobs in Lahore

accounts & finance manager

quality assurance manager

Rehab Accomplished Private Limited

About the Role We are looking for an experienced Training &amp; Quality Assurance Manager to join our growing team in Lahore. In this role, you will help our international clients succeed by building strong training programs, quality standards, and operational processes. You will work directly with clients, lead training sessions, and ensure our teams deliver excellent results.If you have 5+ years of experience in training or quality assurance within a BPO environment and want to work with international clients while growing your career, we encourage you to apply.What You Will Do Client Onboarding &amp; Implementation<ul><li>Work directly with clients to understand their business needs and convert them into operational workflows</li><li>Lead new client programs from start to finish, ensuring smooth handover to internal teams</li><li>Create implementation plans, process documents, and operational frameworks</li><li>Advise clients on training, quality, and performance improvement strategies</li></ul>Training &amp; Development <ul><li>Design and deliver onboarding programs for customer support, sales, and back-office teams</li><li>Create training manuals, operational guides, playbooks, and learning resources</li><li>Conduct classroom, virtual, and one-on-one coaching sessions</li><li>Measure training effectiveness and improve programs based on performance data</li></ul>Quality Assurance &amp; Process Excellence <ul><li>Build quality monitoring frameworks, audit processes, and evaluation scorecards</li><li>Create and maintain SOPs, KPI documents, and operational manuals</li><li>Analyze performance trends and identify process improvement opportunities</li><li>Provide feedback and coaching recommendations to team leaders and frontline staff</li></ul>What You Need Required: <ul><li>Minimum 5 years of experience in Training, Quality Assurance, or Process Excellence roles within a BPO</li><li>Proven experience working with leading international BPO organizations</li><li>Strong knowledge of client onboarding, implementation management, and operational readiness</li><li>Experience creating SOPs, playbooks, training manuals, KPI frameworks, and quality documentation</li><li>Excellent analytical, presentation, communication, and stakeholder management skills</li></ul>Preferred: <ul><li>Experience with Salesforce, HubSpot, Zendesk, Freshdesk, Dialpad, Five9, Genesys, Aircall, or similar platforms</li><li>Advanced Microsoft Office skills, especially PowerPoint and Excel</li><li>Experience using AI tools to create presentations, training content, and operational documents</li><li>Familiarity with reporting tools, dashboards, and performance analytics</li></ul>What We Offer <ul><li>Competitive market-based salary plus performance incentives</li><li>Opportunity to work directly with international clients across diverse industries</li><li>Professional development and leadership growth opportunities</li><li>Collaborative, high-performance work environment</li><li>The chance to build scalable systems and make a lasting impact on company growth</li></ul>About GrowEdgeXAt GrowEdgeX, we help businesses scale through high-performing teams, structured processes, and outstanding customer experiences. We partner with clients across multiple industries to build operational excellence from the ground up. We value accountability, innovation, collaboration, and continuous learning.How to ApplyInterested candidates are invited to submit their application through our recruitment process. Please include your updated resume and a brief cover letter outlining your relevant experience and why you are a strong fit for this role.Email: hr@growedgex.com or via WhatsApp at: +92 309 6403455Ability to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Training and Quality Assurance in BPO: 2 years (Required)</li></ul>Work Location: In person

Training & Quality Assurance Manager

Simcoe IT

Job SummaryWe are seeking a detail-oriented and proactive Quality Assurance Officer with 3&ndash;5 years of experience in the FMCG industry. The ideal candidate will be responsible for ensuring product quality and food safety throughout the production cycle, from raw material inspection to finished goods evaluation. The role requires strong knowledge of quality assurance systems, food safety standards, GMP compliance, laboratory testing, and continuous improvement initiatives to ensure products consistently meet regulatory and company requirements.Experience Required: 3&ndash;5 Years Industry: FMCG (Mandatory) Location: 34 Km Main Ferozepur Road, Lahore Working Days: Monday &ndash; Saturday Time: 9am-5pm Salary: 80k-140k Note: Candidate from EBM background will be given preferenceKey Responsibilities● Conduct inspections and quality assessments of incoming raw materials to ensure compliance with established specifications.● Monitor production processes and perform in-process quality checks to maintain product consistency and quality standards.● Inspect finished goods and verify compliance with quality, safety, and packaging requirements before release.● Ensure adherence to Food Safety Management Systems, GMP, GHP, hygiene standards, and company quality policies.● Perform laboratory testing and analysis of raw materials, in-process samples, and finished products as required.● Maintain accurate quality records, testing reports, certificates, and documentation.● Investigate quality issues, customer complaints, and production deviations, and recommend effective solutions.● Conduct internal audits and support external audits, inspections, and regulatory compliance activities.● Monitor sanitation and hygiene practices across production and storage areas.● Coordinate with production, warehouse, procurement, and other departments to ensure quality objectives are achieved.● Assist in developing and updating quality procedures, SOPs, and inspection standards.Qualifications● Bachelor's degree in Food Science, Food Technology, Microbiology, Chemistry, Quality Management, or a related field.● 3&ndash;5 years of relevant Quality Assurance experience in the FMCG industry is mandatory.● Strong understanding of food safety regulations, quality management systems, and manufacturing processes.● Experience working with laboratory equipment and quality testing procedures.Pay: Rs80,000.00 - Rs140,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience in FMCG sector? as prior experience in FMCG sector is mandatory</li><li>What is your current and expected salary?</li><li>Do you have an experience working with EBM?</li></ul>Experience:<ul><li>Quality Assurance Officer: 4 years (Required)</li></ul>Work Location: In person

Quality Assurance Officer

F&B ( Costa Coffee & IHOP)

Job Opportunity &ndash; Assistant Manager (Quality) | Costa Coffee Shop We are looking for a passionate and detail-oriented Assistant Manager &ndash; Quality to join our coffee shop team. The ideal candidate will ensure that our products and service consistently meet the highest quality standards and deliver an exceptional customer experience.Key Responsibilities:<ul><li>Monitor product quality and consistency across all coffee offerings</li><li>Ensure hygiene, cleanliness, and operational standards are maintained</li><li>Conduct regular quality checks and staff training</li><li>Collaborate with operations and barista teams to maintain excellence</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant qualification in Food Science, Hospitality, or Management</li><li>2&ndash;4 years of experience in quality control or operations (preferably in the caf&eacute; or restaurant industry)</li><li>Strong attention to detail and leadership skills</li><li>Passion for coffee and customer satisfaction</li></ul>Location: Lahore Salary: Competitive &ndash; based on experienceIf you&rsquo;re dedicated to maintaining top-quality standards and love the caf&eacute; environment, we&rsquo;d love to hear from you!Pay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Digital Penguin

We are seeking a highly competent and results-driven Floor Manager to lead a team within a fast-paced customer contact and claims environment. The successful candidate will be responsible for driving performance, ensuring compliance, maintaining service quality, and delivering operational excellence across multiple teams. This role requires strong leadership, analytical skills, and a proven track record of managing high-volume customer operations.Key Responsibilities<ul><li>Manage, motivate, and develop a team.</li><li>Conduct daily floor walks and real-time performance management.</li><li>Hold regular coaching sessions, one-to-ones, and performance reviews.</li><li>Identify skill gaps and implement training and development plans.</li><li>Foster a positive, accountable, and high-performance culture.</li><li>Manage disciplinary and performance improvement processes where necessary.</li><li>Ensure smooth day-to-day operation of all assigned teams.</li><li>Monitor staffing levels and resource allocation to meet business demands.</li><li>Manage real-time adherence and productivity.</li><li>Coordinate with recruitment and training teams to support growth and onboarding.</li><li>Implement process improvements to increase efficiency and customer satisfaction.</li><li>Ensure all customer interactions comply with company policies and regulatory requirements.</li><li>Work closely with Quality Assurance teams to improve standards.</li><li>Investigate compliance breaches and implement corrective actions.</li><li>Conduct regular audits of calls, files, and customer interactions.</li><li>Maintain accurate documentation and reporting.</li><li>Produce daily, weekly, and monthly performance reports.</li><li>Analyse trends and identify opportunities for improvement.</li><li>Track team performance against agreed KPIs.</li><li>Present action plans for underperformance and continuous improvement.</li></ul>Key Performance Indicators (KPIs)<ul><li>Team attendance rate: 95%+</li><li>Schedule adherence: 90%+</li><li>Conversion rate: Meet or exceed campaign target.</li><li>Lead-to-case progression rate: Achieve agreed monthly targets.</li><li>Team revenue/contribution targets where applicable.</li><li>Quality assurance score: 90%+</li><li>Compliance score: 100% mandatory compliance adherence</li><li>Employee retention rate: 90%+</li><li>Coaching completion: 100% monthly completion</li><li>Performance review completion: 100% on schedule</li><li>New starter retention (90-day period): 85%+</li><li>Customer satisfaction score (CSAT): 85%+</li></ul>Preferred Qualifications<ul><li>Minimum 3 years' experience as a Floor Manager, Operations Manager, Contact Centre Manager, or similar leadership role.</li><li>Experience managing teams of 20&ndash;100+ staff.</li><li>Strong understanding of performance management and coaching techniques.</li><li>Proven ability to achieve and exceed KPIs.</li><li>Excellent communication and stakeholder management skills.</li><li>Strong analytical and reporting abilities.</li><li>Experience with CRM and workforce management systems.</li></ul>Working Hours &amp; Schedule<ul><li>Shift Timing: 1:00 PM &ndash; 10:30 PM (Mon - Thurs)</li><li>Friday: Half day (2:30PM to 9:30PM)</li><li>Saturday: Half day (2:00PM to 8:00PM)</li><li>Sunday: Off (fixed weekly off)</li></ul>Note: Manadatory to be in the office before 10 mints of shift time.Benefits<ul><li>Company-provided meal (Dinner)</li><li>Supportive &amp; Professional work environment</li><li>Growth opportunities</li><li>Annual Leaves/Paid holidays</li></ul>Experience<ul><li>Team Leadership/Supervisory Experience: 2+ years (Preferred)</li><li>Call Center Operations Management: 2+ years (Preferred)</li></ul>Work Location: [On-site]Apply now if you are a hands-on leader who can effectively monitor team performance, maintain operational discipline, and drive continuous improvement.Do not apply if you don't have BPO/Call center/Contact Center Experience.Pay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Competent Floor Manager

GHA Marketing Ltd

Position: Podcast Success Manager Location: Lahore (Gulberg, III, Lahore) Employment Type: Full-Time, Onsite Working Hours: Monday to Friday | 10:00 AM &ndash; 6:00 PMAbout UsGHA Marketing is a podcast agency based in Lahore, helping marketers &amp; entrepreneurs generate leads through B2B podcasting. With a focus on building systems, creating quality content, and lead generation, provides opportunities for business growth and success.Key ResponsibilitiesAbout the Role We are looking for a highly detail-oriented Podcast Success Manager to oversee end-to-end podcast execution for multiple clients. This role is responsible for quality control, publishing, scheduling, client communication, and workflow management across audio, video, and written podcast assets. This is not a creative editing role. This is a systems, quality, and operations role that ensures every asset delivered to clients is accurate, polished, compliant, and published correctly across all platforms.Quality Assurance &amp; Review<ul><li>Perform thorough quality checks on podcast videos, audio files, show notes, articles, clips, and thumbnails using structured checklists</li><li>Identify errors, inconsistencies, compliance issues, and brand mismatches across all assets</li><li>Ensure final deliverables meet internal standards and client-specific guidelines before approval</li></ul>Publishing &amp; Scheduling<ul><li>Schedule and publish podcast episodes on YouTube, Spotify, Apple Podcasts, and other podcast platforms</li><li>Upload, optimize, and manage episode metadata including titles, descriptions, tags, timestamps, and thumbnails</li><li>Maintain and manage content calendars for podcasts, clips, and related assets</li></ul>Client &amp; Account Management<ul><li>Act as the primary point of contact for assigned clients</li><li>Communicate updates, timelines, feedback, and approvals clearly and professionally</li><li>Ensure smooth coordination between internal teams (editors, writers, designers) and clients</li></ul>Workflow &amp; Operations Management<ul><li>Manage multiple client workflows simultaneously without delays or quality drops</li><li>Track asset movement from raw files &rarr; edited &rarr; QA &rarr; publishing &rarr; client delivery</li><li>Ensure deadlines are met and bottlenecks are identified early</li></ul>Documentation &amp; Process <ul><li>Follow and improve SOPs, QA checklists, and workflow systems</li><li>Maintain organized records of published episodes, revisions, and approvals</li></ul>Required Skills &amp; Experience <ul><li>Strong experience in podcast management, content operations, or media QA</li><li>Exceptional attention to detail and ability to spot errors others miss</li><li>Hands-on knowledge of YouTube, Spotify, Apple Podcasts, and podcast hosting platforms</li><li>Experience managing multiple clients and fast-moving workflows</li><li>Clear written and verbal communication skills</li><li>Comfortable working with structured processes, checklists, and deadlines</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>

Podcast Success Manager

Byonyks Pvt Ltd

We&rsquo;re Hiring! - Quality Engineer (Mechanical) (02 Positions)Location: DHA Phase 3, LahoreExperience: Fresh to 2 yearsDepartment: QA/RA DepartmentPosition Summary:We are seeking a highly motivated and detail-oriented Quality Engineer (Mechanical) to join our Quality Assurance and Regulatory Affairs Department. The ideal candidate will ensure that our medical devices comply with applicable ISO 13485 and FDA 21 CFR Part 820 quality management system (QMS) requirements. This role focuses on process and product quality assurance&mdash;not quality control or calibration activities.Key Responsibilities:<ul><li>Develop, implement, and maintain quality system processes in alignment with ISO 13485 and FDA 21 CFR Part 820 requirements.</li><li>Support the creation, review, and continuous improvement of Standard Operating Procedures (SOPs), work instructions, and quality documentation.</li><li>Participate in risk management activities (e.g., per ISO 14971), including FMEA and design risk analysis.</li><li>Collaborate with cross-functional teams (R&amp;D and Manufacturing) to ensure design and process validation are compliant with regulatory standards.</li><li>Lead and support internal audits and prepare for external audits by regulatory authorities and certification bodies.</li><li>Manage CAPA (Corrective and Preventive Actions), non-conformance investigations, and root cause analyses to prevent recurrence of issues.</li><li>Ensure change control processes are effectively implemented and documented in compliance with regulatory requirements.</li><li>Support document control and ensure that device history records (DHR), design history files (DHF), and technical files are maintained properly.</li><li>Contribute to supplier quality management activities, including supplier qualification, performance monitoring, and audits.</li><li>Participate in post-market surveillance and complaint handling processes as required.</li><li>Assist in regulatory submissions and compliance reviews related to product development and lifecycle management.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Mechanical Engineering or a related engineering discipline.</li><li>Fresh to 3 years of experience in quality assurance within the medical device or regulated manufacturing industry.</li></ul>Skills and Competencies:<ul><li>Excellent documentation skills with the ability to prepare, review, and maintain quality records in compliance with regulatory standards.</li><li>Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for data analysis, reporting, and documentation.</li><li>Strong analytical and logical thinking capabilities to identify issues, interpret data, and propose effective solutions.</li><li>Highly detail-oriented with exceptional accuracy in reviewing technical and quality-related documentation.</li><li>Excellent attention to detail and organizational skills to ensure compliance with ISO 13485 and FDA 21 CFR Part 820 requirements.</li><li>Logical thinker with the ability to approach problems methodically and ensure sound decision-making based on evidence and data.</li></ul>Why Join Us?<ul><li>Work on cutting-edge R&amp;D projects with real-world impact</li><li>Collaborative and innovation-driven engineering environment</li><li>Fuel Card provided for commuting support</li><li>Comprehensive Health Coverage &ndash; including OPD, IPD, and Life Insurance</li><li>Leave Encashments every quarter</li><li>Opportunities for continuous learning, growth, and cross-functional exposure</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs110,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Quality Engineer (Mechanical)

Amir Trading Company

Operational Management: Plan, schedule, and execute production operations to ensure output levels and efficiency targets are met.<ul><li>Responsibilities:</li><li>Quality Assurance: Implement strict quality control procedures to ensure finished goods or events adhere to established specifications.</li><li>T*eam Leadership:* Supervise, train, and schedule production staff, while collaborating across departments to ensure smooth operational handoffs.</li><li>Requirements:</li><li>Compliance: Ensure strict adherence to regulatory standards, such as cGMP in manufacturing or occupational health and safety regulations.</li><li>Education: A Bachelor&rsquo;s degree in Production Management, Business Administration, Engineering, or a related field.</li><li>Experience: Typically 2 to 5 years of hands-on experience in production planning, manufacturing, or event coordination.</li><li>Key Skills: Strong problem-solving abilities, exceptional multitasking, and proficiency in resource allocation.</li><li>Technical Literacy: Familiarity with inventory software, production metrics reporting, and quality management systems.</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Production Executive

Explore 252+ Quality assurance manager in Lahore this July. Find roles across top companies and apply now to boost your career.

252 quality assurance manager jobs In Lahore

Training & Quality Assurance Manager

Quality Assurance Officer

Quality Assurance Officer

Competent Floor Manager

Podcast Success Manager

Quality Engineer (Mechanical)

Production Executive