customer experience associate Jobs in Kansas City

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customer relationship assistant

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customer sales representative

customer service representative Jobs in Kansas City

customer service representative

customer support manager Jobs in Kansas City

customer support manager

representative customer operations

<div><p><b>Accelerate your career at RXO
</b><br>
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
</p><p></p><div>Overview
<br>
As a Representative, Customer Operations you are responsible for executing daily operational activities that support customer accounts. You will help maintain strong customer relationships by understanding customer needs, monitoring shipment activity, and ensuring timely and accurate service execution. Your role contributes to account growth, operational efficiency, and overall profitability.
<br>
Key Responsibilities
<br>
<ul><li>Perform load management activities, including entering loads accurately and recording shipment status updates.
</li><li>Schedule pickup and delivery appointments with customers and warehouse partners.
</li><li>Track shipments from pickup through delivery and communicate updates to customers and internal teams.
</li><li>Address issues that arise during shipment execution and maintain transparent, proactive communication with customers.
</li><li>Provide spot rates, calculate shipment costs, and assist with quoting opportunities for spot, project, and annual business.
</li><li>Support Sales with managing key branch accounts through coordinated service, communication, and operational insight.
</li><li>Enter complete and accurate data into the Transportation Management System (TMS) and prepare loads for invoicing.
</li><li>Communicate shipment, billing, or follow-up concerns to the Sales Manager and Carrier Operations teams.
</li><li>Prioritize daily tasks to ensure timely load entry, tracking, customer communication, and issue resolution.
</li><li>
</li><li>Accept or decline load offers from the Carrier Sales Group based on capacity, service requirements, and customer needs.
</li></ul></div><p></p><p><b>Does this sound like you? Check out what else RXO has to offer.
</b></p><p></p><p><b>Why Join Us:
</b></p><p></p><p><b>Our Benefits
</b></p><ul><li><p>Comprehensive medical, dental, and vision plans
</p></li><li><p>401(k) retirement plan with up to 5% company match
</p></li><li><p>Pre-tax accounts to help streamline eligible expenses
</p></li><li><p>Company-paid disability and life insurance
</p></li><li><p>Employee Assistance Program (EAP)
</p></li><li><p>Career and Leadership Development Programs
</p></li><li><p>Paid time off, company holidays, and volunteer days
</p></li></ul><p></p><p><b>Our Culture
</b></p><p>Our values are the key to our unique culture and our ability to deliver for everyone we serve.
</p><p>We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
</p><p></p><p><b>The Next Step
</b><br>
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.</p></div>

Representative, Customer Operations

Gateway Fiber

<div><p><b>Job Title: </b>Customer Service Representative &ndash; Part time
</p><p><b>Schedule:</b> Monday &ndash; Friday 10:00AM &ndash; 2:00PM CST
</p><p><b>Location: </b>Remote</p><p><b>
Start Date: </b>Immediate</p><p><b>
About Gateway:</b></p><p>
Gateway Fiber is seeking an outstanding individual to fill the role of Customer Service Representative (part-time). Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.</p><p><b>
Gateway&rsquo;s Beliefs About People:</b></p><p>
Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision for where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared, and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.
</p><p><b>Expected Outcomes and Requirements:</b></p><p>
Gateway is hiring a Part-Time Customer Service Representative to play a critical role in supporting Gateway&rsquo;s industry leading customer experience. The CSR will be the frontline in representing Gateway to our customers and the communities we serve. The Customer Service Representative is expected to contribute in the following significant ways:</p><ul><li>
Showcase Gateway&rsquo;s core values interacting with customers in a professional and friendly manner and exceeding their expectations at every opportunity.</li><li>
Respond to customer inquiries received by phone, email, chat, and text.</li><li>
Resolve customer questions and issues related to order status, billing, and technical troubleshooting.</li><li>
Contribute to key company metrics including customer net promotor score, ticket resolution rate and time, and results of call feedback surveys.</li><li>
Effectively communicate Gateway&rsquo;s product and service offering.</li><li>
Inform and follow standard processes and procedures including documenting customer tickets and calls notes.</li></ul><p><b>
The successful candidate will bring the following to the table:</b></p><ul><li>
Excellent verbal and written communication skills.</li><li>
Capability to solve complex interpersonal problems.</li><li>
Demonstrated calm and collected demeanor under pressure and stress.</li><li>
Strong follow-up skills, accuracy, and attention to detail.</li><li>
Excellent customer service skills, including positive phone demeanor.</li><li>
Exceptional attendance and punctuality.</li><li>
Familiarity with Microsoft Office Suite (MS Office-Word, Excel, Outlook).</li><li>
High school diploma or equivalent.</li><li>
Ability to work independently and make sound decisions.</li><li>
Must have physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas.</li><li>
Must have flexibility in scheduling to meet the needs of the business.</li></ul></div>

Customer Service Representative (Part time)

First Citizens Bank

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
 <br/>
 <br/>
 The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
 <br/>
 <br/>
 <strong>
  The Successful Candidate Will Demonstrate
  <br/>
  <br/>
 </strong>
 <strong>
  Communication Skills - Interpersonal:
 </strong>
 Comfortable and confident with proactively engaging in conversation
 <br/>
 <br/>
 <strong>
  Customer Service Skills:
 </strong>
 Demonstrates professionalism and empathy in customer interactions
 <br/>
 <br/>
 <strong>
  Adaptability
 </strong>
 : Has the ability to learn and adapt quickly to new information and technology
 <br/>
 <br/>
 <strong>
  Teamwork:
 </strong>
 Strives to build strong working relationships with those on their team as well as cross-functional relationships
 <br/>
 <br/>
 <strong>
  Flexibility:
 </strong>
 Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
 <br/>
 <br/>
 <strong>
  Agility:
 </strong>
 Able to process information and move quickly through problem resolution
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  </li>
  <li>
   Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 High School Diploma or GED and experience of 6 months in customer service
 <br/>
 <br/>
 Preferred Area of Experience: Sales or banking
 <br/>
 <br/>
 Skill(s): Financial literacy, Knowledge of retail banking products and services
 <br/>
 <br/>
 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
</div>


Sales & Service Representative (Bank Teller)

Traders Insurance

<p></p><div><p><b>Reliable, Local Company, Providing Full-Time Remote Job Opportunities in the Kansas City Metro! - </b><b>While this position is fully remote, we are looking for candidates that live in the Kansas City Metropolitan area.
</b></p><div>Play an integral role in driving success, being a part of a passionate team, working directly from the comfort of your own home. We value your expertise and passion and aim to create a supportive atmosphere that encourages personal and professional growth. We pride ourselves on being a leading company in our industry, known for our stability, reliability, and commitment to excellence. At Traders Insurance, we value employee empowerment, open communication, and the ability to make a difference. Join us today to enjoy a multitude of opportunities for learning, development, and advancement.</div><br>
<div></div>
<div>
The <b>Bodily Injury Claims Representative </b>position is primarily responsible for the handling of bodily injury and associated property damage claims that result from an automobile accident. The role requires a basic level of technical expertise along with sufficient problem solving and organizational skills to gather details, investigate accidents, and manage the claims process. Every day is different as you work to resolve problems, and we ask that you be willing to work hard in a fast-paced and ever-changing environment. It is also expected this person exhibit strong interpersonal skills with other team members, while providing strong contributions to overall company and claims department success.</div><br>
<p><b>
Responsibilities</b></p>
<ul><li>
Primarily investigates and handles bodily injury claims along with associated property damage claims, including questions of coverage, liability, and damages, of moderate to high complexity.</li><li>
Ability to deliver superior customer service through strong verbal and written communication skills.</li><li>
Interviews customers, claimants, and witnesses.</li><li>
Helps determine coverage and liability (who's at fault for the damages).</li><li>
Partners with appraisers/estimators to manage vehicle repairs.</li><li>
Sets timely, adequate reserves in compliance with the company reserving philosophy.</li><li>
Negotiates with customers and other insurance carriers.</li><li>
Demonstrates ownership attitude with the ability to be analytical and make accurate decisions.</li><li>
Personal computer literate with proficiency in the use of Word and Excel.</li><li>
Ensures all operations are consistent with the stated mission and direction set forth by Traders.</li><li>
All other duties as assigned.</li></ul><ul><li>
Bachelor's degree or four years related work experience.</li><li>
1+ years of prior experience as an auto claims representative or equivalent experience</li><li>
AIC or CPCU degree or equivalent insurance course preferred.</li><li>
Ability to obtain and maintain adjuster license in required states.</li></ul><br>
<p><b>
Compensation is commensurate with experience.</b></p><br>
<p>
</p><p><b>Traders' employees also benefit from:</b></p>
<ul><li>
Group Medical/Dental/Vision</li><li>
Employee and Dependent Life Insurance</li><li>
Paid Time Off</li><li>
401K Plan</li><li>
Training and Career Development</li><li>
Opportunities for Advancement</li></ul></div>

Bodily Injury Claims Representative I

University Health KC

<div><p><b>If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.</b></p><br>
<p></p>
PRN Patient Access Representative - Lakewood (Variable Hours)<p></p>
101 Truman Medical Center<p></p><h1 class="jobSectionHeader"><b>
Job Location</b></h1>
UH Lakewood Medical Center<p></p>
Kansas City, Missouri<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Department</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Patient Access UHLMC<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Position Type</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Part time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Work Schedule</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
varied<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Hours Per Week</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
4<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Description</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Patient Access Representative (PAR) I</b></p><p><b>
Your First Step into Healthcare &ndash; Let&rsquo;s Make a Difference Together!</b></p><p>
Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a <b>Patient Access Representative (PAR) I</b>, you&rsquo;ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you&rsquo;re checking them in at the Emergency Department or helping them navigate the registration process, you&rsquo;ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let&rsquo;s get started on an exciting healthcare journey!</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing:</b></h3><ul><li><p><b>
Welcome Patients Like a Pro</b>: Whether they&rsquo;re coming in for a routine procedure or an emergency, you&rsquo;ll make sure their registration process goes smoothly and stress-free.</p></li><li><p><b>
Provide Stellar Customer Service</b>: You&rsquo;ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.</p></li><li><p><b>
Support Patient Flow</b>: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.</p></li><li><p><b>
Be a Problem-Solving Rockstar</b>: From verifying patient details to handling complex situations, you&rsquo;ll be the go-to person to tackle any questions and make sure everything runs smoothly.</p></li><li><p><b>
Jump Between Areas</b>: From the <b>Emergency Department</b> to <b>Outpatient</b> and <b>Inpatient Registration</b>, no two days are the same, and you&rsquo;ll get a chance to assist across different areas of the hospital.</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h3><ul><li><p><b>
High School Diploma</b> or equivalent.</p></li><li><p><b>
Customer Service Experience</b>: If you&rsquo;ve worked with people before, whether in a retail, hospitality, or healthcare setting, you&rsquo;re halfway there! If you&rsquo;ve completed the <b>UH Patient Access Rep/Patient Scheduler Apprentice Program</b>, even better.</p></li><li><p><b>
Top-Notch Communication Skills</b>: You&rsquo;ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!</p></li><li><p><b>
Strong Writing &amp; Keyboarding Skills</b>: You&rsquo;ll need to capture accurate details and process information quickly and efficiently.</p></li><li><p><b>
Ability to Learn and Grow</b>: You&rsquo;ll need to complete a <b>Patient Access Representative II competency exam</b> within one year, and be ready to move up when you&rsquo;re ready!</p></li><li><p><b>
Problem Solver</b>: From questions about insurance to patient concerns, you&rsquo;ll need to tackle issues head-on with confidence and professionalism.</p></li><li><p><b>
Attention to Detail</b>: You&rsquo;ll be handling important patient information, so being thorough and organized is a must.</p></li></ul><h3 class="jobSectionHeader"><b>
Nice to Have (But Not Required):</b></h3><ul><li><p><b>
Two years of patient contact experience</b> &ndash; If you&rsquo;ve worked directly with patients before, even in an office, you&rsquo;ll feel right at home here.</p></li><li><p><b>
Medical Terminology</b>: It&rsquo;s a bonus if you know a bit about medical terms, but we&rsquo;re happy to teach you!</p></li><li><p><b>
Experience in Healthcare</b>: If you&rsquo;ve worked in a hospital, business, or insurance office, you&rsquo;ll hit the ground running.</p></li></ul><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Love This Role:</b></h3><ul><li><p><b>
Kickstart Your Healthcare Career</b>: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.</p></li><li><p><b>
Work with a Fun, Supportive Team</b>: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.</p></li><li><p><b>
Endless Growth Potential</b>: Ready for more responsibility? After completing the necessary training and exams, you can move up to the <b>Patient Access Representative II</b> role and beyond.</p></li><li><p><b>
Every Day is Different</b>: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!</p></li><li><p><b>
Make a Real Difference</b>: Your work directly impacts the patient experience. You&rsquo;ll be part of an essential team that helps people get the care they need!</p></li></ul><p></p><p>
If you&rsquo;re excited to help patients feel at ease, navigate the registration process, and be part of a healthcare team that makes a difference, we want YOU on our team. Apply today to join us as a <b>Patient Access Representative I</b> and start your career in healthcare!</p></div>

PRN Patient Access Representative - Lakewood (Variable Hours)

<div><p><b>If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.</b></p><br>
<p></p>
Patient Access Representative (7:00P-7:30A)<p></p>
101 Truman Medical Center<p></p><h1 class="jobSectionHeader"><b>
Job Location</b></h1>
University Health Truman Medical Center<p></p>
Kansas City, Missouri<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Department</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Patient Access UHTMC<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Position Type</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Work Schedule</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
7:00PM - 7:30AM<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Hours Per Week</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
36<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Job Description</b></h1></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Patient Access Representative (PAR) I</b></p><p><b>
Your First Step into Healthcare &ndash; Let&rsquo;s Make a Difference Together!</b></p><p>
Are you ready to jumpstart your healthcare career and make a real impact in the lives of patients? As a <b>Patient Access Representative (PAR) I</b>, you&rsquo;ll be the friendly face and helpful guide that patients and families turn to when they need assistance. Whether you&rsquo;re checking them in at the Emergency Department or helping them navigate the registration process, you&rsquo;ll be providing an essential service with a smile. This is your chance to be part of a team that truly values customer service and patient care. Let&rsquo;s get started on an exciting healthcare journey!</p><p></p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Be Doing:</b></h3><ul><li><p><b>
Welcome Patients Like a Pro</b>: Whether they&rsquo;re coming in for a routine procedure or an emergency, you&rsquo;ll make sure their registration process goes smoothly and stress-free.</p></li><li><p><b>
Provide Stellar Customer Service</b>: You&rsquo;ll be the first point of contact for patients and families, making them feel comfortable and well-informed throughout their visit.</p></li><li><p><b>
Support Patient Flow</b>: Work hand-in-hand with other departments to ensure seamless registration and smooth transitions for both inpatient and outpatient procedures.</p></li><li><p><b>
Be a Problem-Solving Rockstar</b>: From verifying patient details to handling complex situations, you&rsquo;ll be the go-to person to tackle any questions and make sure everything runs smoothly.</p></li><li><p><b>
Jump Between Areas</b>: From the <b>Emergency Department</b> to <b>Outpatient</b> and <b>Inpatient Registration</b>, no two days are the same, and you&rsquo;ll get a chance to assist across different areas of the hospital.</p></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For:</b></h3><ul><li><p><b>
High School Diploma</b> or equivalent.</p></li><li><p><b>
Customer Service Experience</b>: If you&rsquo;ve worked with people before, whether in a retail, hospitality, or healthcare setting, you&rsquo;re halfway there! If you&rsquo;ve completed the <b>UH Patient Access Rep/Patient Scheduler Apprentice Program</b>, even better.</p></li><li><p><b>
Top-Notch Communication Skills</b>: You&rsquo;ll be interviewing patients and families and coordinating with staff, so clear and concise communication is key!</p></li><li><p><b>
Strong Writing &amp; Keyboarding Skills</b>: You&rsquo;ll need to capture accurate details and process information quickly and efficiently.</p></li><li><p><b>
Ability to Learn and Grow</b>: You&rsquo;ll need to complete a <b>Patient Access Representative II competency exam</b> within one year, and be ready to move up when you&rsquo;re ready!</p></li><li><p><b>
Problem Solver</b>: From questions about insurance to patient concerns, you&rsquo;ll need to tackle issues head-on with confidence and professionalism.</p></li><li><p><b>
Attention to Detail</b>: You&rsquo;ll be handling important patient information, so being thorough and organized is a must.</p></li></ul><h3 class="jobSectionHeader"><b>
Nice to Have (But Not Required):</b></h3><ul><li><p><b>
Two years of patient contact experience</b> &ndash; If you&rsquo;ve worked directly with patients before, even in an office, you&rsquo;ll feel right at home here.</p></li><li><p><b>
Medical Terminology</b>: It&rsquo;s a bonus if you know a bit about medical terms, but we&rsquo;re happy to teach you!</p></li><li><p><b>
Experience in Healthcare</b>: If you&rsquo;ve worked in a hospital, business, or insurance office, you&rsquo;ll hit the ground running.</p></li></ul><h3 class="jobSectionHeader"><b>
Why You&rsquo;ll Love This Role:</b></h3><ul><li><p><b>
Kickstart Your Healthcare Career</b>: This entry-level position is the perfect opportunity to get your foot in the door and start building your career in healthcare.</p></li><li><p><b>
Work with a Fun, Supportive Team</b>: You'll be part of a team that values positivity, collaboration, and providing excellent care for every patient.</p></li><li><p><b>
Endless Growth Potential</b>: Ready for more responsibility? After completing the necessary training and exams, you can move up to the <b>Patient Access Representative II</b> role and beyond.</p></li><li><p><b>
Every Day is Different</b>: Whether you're registering patients in the Emergency Department or helping them get set up for outpatient procedures, no two days will ever be the same!</p></li><li><p><b>
Make a Real Difference</b>: Your work directly impacts the patient experience. You&rsquo;ll be part of an essential team that helps people get the care they need!</p></li></ul><p></p><p>
If you&rsquo;re excited to help patients feel at ease, navigate the registration process, and be part of a healthcare team that makes a difference, we want YOU on our team. Apply today to join us as a <b>Patient Access Representative I</b> and start your career in healthcare!</p></div>

Patient Access Representative (7:00P-7:30A)

Riverside Transport

<div><p>Riverside Transport is an exciting company to be a part of. We are fast growing and offer benefits which include PTO. If you have experience in the driver manager field and would like to be a part of our team, please see qualifications below:</p><p>
Summary:<br>
Serve as driver's supervisor/representative in Operations. Manage drivers performance in identified categories and be primary communication link to drivers. Work to achieve optimum driver and customer satisfaction.</p><p>
Essential Duties and Responsibilities include the following. Other duties may be assigned.</p><ul><li>
Sole communications link to driver, including, but not limited to, load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.</li><li>
Responsible for assigned full board of tractors and drivers, including, but not limited to effective management for optimum performance in the following categories:</li><li>
Ensuring data entry is correct always. Coding errors on service failures need to be minimal.</li><li>
Fleet Managers will be responsible for 97% data entry accuracy.</li></ul><ul><li>
Responsible to ensure your driver turnover stays in the ideal range. The ideal range will vary month by month, but preventable turnover should never exceed 115%.</li><li>
Utilization, mileage may vary as well, depending on the month. Utilization overall should be</li><li>
310-326 MPU. In case of dedicated freight your MPU goal may be adjusted to fit the expectation of that specific business unit.</li></ul><ul><li>
On-time Service- Service failures should be minimal. It is your responsibility to communicate to the driver the customers expectations.</li><li>
Overall safety- Hours of service, unsafe driving and overall CSA scores will affect your bonus potential.</li><li>
Make sure drivers are current on preventative maintenance on their trucks.</li><li>
Update drivers on road conditions and restrictions as communicated by the Safety Department.</li><li>
Communicate to HR in a timely manner on Drivers Medical Conditions or attendance issues.</li><li>
Handling driver complaints and ensuring complaints are escalated to the appropriate person or department and handled in a timely manner.</li><li>
Work with Load Planners and other Fleet Managers to plan future workload.</li><li>
Work with Service and Breakdown departments to adequately maintain equipment and meet service schedules.</li><li>
Must be able to think strategically and plan ahead of rapidly changing situations while maintaining a positive team-oriented attitude.</li><li>
Must be well organized and engaged with the team-members.</li><li>
Maintain a positive attitude with co-workers and supervisor, exercising the speed of trust when issues arise.</li></ul><p>
Preferred Qualification:</p><ul><li>
2-year degree in related field</li><li>
3-year experience in transportation</li><li>
Demonstrates decision-making ability with little supervision</li><li>
Intermediate user ability for Microsoft Excel</li></ul><p>
Education and/or Experience</p><ul><li>
Associate Degree or 1-2 years related experience and/or training; or equivalent combination of education and experience.</li><li>
Language Skills</li><li>
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.</li><li>
Computer Skills</li><li>
To perform this job successfully, an individual should have knowledge of TMW Database software,</li><li>
Microsoft Excel and Outlook knowledge.</li><li>
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.</li></ul></div>

Fleet Manager

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