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reservations manager

Busy midtown restaurant near Times Square

We are looking for a Reservationist to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for taking reservations, answering questions, and providing information about our services. The candidate will also be responsible for checking in guests and directing them to the appropriate restaurants. They must have a professional appearance and ability to stand for the duration of their shift. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. The Reservationist should also be comfortable working with computers and able to quickly learn new software systems.Responsibilities:<ul><li>Answer incoming calls and emails from customers.</li><li>Assist customers with booking and canceling reservations.</li><li>Check in customers as they come in for their reservation.</li><li>Provide customer service to ensure a positive customer experience.</li><li>Keep track of reservations in the system.</li><li>Handle customer complaints in a professional manner.</li><li>Ensure all reservation information is accurate and up-to-date.</li></ul>Job Types: Full-time, Part-timePay: $21.00 - $22.00 per hourBenefits:<ul><li>401(k)</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Restaurant Reservationist

Aisle & Abroad

<div>
 
 Position Overview
 
 
 We are currently seeking a dependable and detail-oriented
 
 Booking &amp; Reservations Assistant
 
 to support scheduling and reservation coordination. This role focuses on assisting with booking requests, organizing details, and ensuring all arrangements are handled accurately and efficiently.
 
 
 This is a fully remote position ideal for individuals who are organized, responsive, and enjoy working in a structured, client-focused environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist with coordinating bookings, reservations, and scheduling requests
 </li>
 <li>
 Gather and organize client information and preferences
 </li>
 <li>
 Review reservation details to ensure accuracy and completeness
 </li>
 <li>
 Communicate confirmations, updates, and follow-ups in a timely manner
 </li>
 <li>
 Maintain organized records of bookings and client interactions
 </li>
 <li>
 Support a smooth and efficient coordination process from start to finish
 
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong organizational and multitasking skills
 </li>
 <li>
 Clear and professional communication abilities
 </li>
 <li>
 Ability to work independently in a remote environment
 </li>
 <li>
 Detail-oriented with strong follow-through
 </li>
 <li>
 Comfortable using email, online systems, and scheduling tools
 
 
 
 
 
 </li>
 </ul>
 
 Preferred (Not Required)
 
 
 
 <ul>
 <li>
 Experience in customer service, administrative support, or coordination roles
 </li>
 <li>
 Interest in travel, hospitality, or event-related services
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Flexible remote work environment
 </li>
 <li>
 Structured onboarding and ongoing guidance
 </li>
 <li>
 Opportunities for growth based on performance
 </li>
 <li>
 Supportive and collaborative team setting
 
 
 
 
 
 </li>
 </ul>
 
 Work Environment
 
 
 This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.
 
 
 
 Apply Today
 
 
 If you enjoy coordinating details, assisting with reservations, and working in a flexible remote environment, we encourage you to apply.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Booking & Reservations Assistant (Remote) | No Experience Needed

Careers In Travel | Destination Planners

<div>
 
 Job Title:
 
 Hospitality Customer Service - Hotel Reservations (Remote)
 
 
 
 Company:
 
 Destination Knot
 
 
 
 Job Type:
 
 Flexible Schedule | Remote Work
 
 
 
 About Destination Knot
 
 
 
 Destination Knot is a professional travel planning company dedicated to creating exceptional travel experiences for clients around the globe. We specialize in hotel accommodations, cruises, all-inclusive resorts, and group travel, with a focus on outstanding customer service and attention to detail.
 
 
 
 Position Overview
 
 
 
 We are seeking friendly, detail-oriented individuals to join our team as
 
 Hospitality Customer Service Representatives
 
 for hotel reservations. In this fully remote role, you will assist clients with selecting, booking, and managing hotel stays, ensuring their travel plans are seamless and stress-free. This position is ideal for individuals who enjoy working with people, have excellent communication skills, and want flexibility in their work environment.
 
 
 
 Key Responsibilities
 
 
 
 Communicate with clients to understand their hotel needs, preferences, and budgets
 
 
 Provide accurate information about hotel options, pricing, and amenities
 
 
 Assist clients with making and managing reservations
 
 
 Maintain accurate records of client interactions and bookings
 
 
 Respond to inquiries promptly and professionally via phone, email, or online platforms
 
 
 Collaborate with team members to ensure client satisfaction
 
 
 Stay current on travel trends, hotel offerings, and industry updates
 
 
 
 Requirements
 
 
 
 Strong communication and customer service skills
 
 
 Friendly, professional demeanor with attention to detail
 
 
 Ability to work independently and manage multiple tasks
 
 
 Basic computer proficiency and reliable internet connection
 
 
 Interest in hospitality, travel, and creating memorable guest experiences
 
 
 Previous experience in customer service, hospitality, or reservations is a plus but not required
 
 
 
 What We Offer
 
 
 
 Flexible, remote work environment
 
 
 Comprehensive training and access to industry tools and booking systems
 
 
 Supportive team culture and mentorship
 
 
 Income-earning possibilities based on performance
 
 
 Exclusive travel discounts and perks
 
 
 Opportunities for personal and professional growth
 
 
 
 Ready to provide outstanding service while helping clients book their ideal hotel stays?
 
 
 
 Apply today and join the Destination Knot team!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Hospitality Customer Coordinator – Hotel Reservations (Remote)

Virgin Hotels

<div>
 
 Who We Are
 
 
 
 We love what we do and what we do is important! We believe that everyone should leave feeling better &ndash; this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can&rsquo;t create that special experience for our guest.
 
 
 
 Your Mission
 
 
 
 
 Should you decide to accept it&hellip;
 
 
 
 The F&amp;B Office Specialist supports the Catering/Sales Events Team administratively to produce unrivaled hotel events. The details include organizing and coordinating banquet event orders, event setup requests, guest chamber reservations, amenities and other administrative duties as they come up. Managing event reservations onto the floor to ensure the events run smoothly.
 
 
 Communication and collaboration are king (or queen) and although this position starts on the catering team, they work with every hotel department to ensure each event goes off without a hitch. It helps if the guest sings our praises too.
 
 
 Let&rsquo;s face it! This is the job that makes the world go round&hellip;
 
 
 
 The Nitty-Gritty
 
 
 
 
 What exactly you will be doing&hellip;
 
 
 
 
 Responsibilities
 
 
 
 In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your manager not listed below in the constant quest to provide &ldquo;out of this world&rdquo; customer service experience for our guests:
 
 
 Guest Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Ensure a warm, professional, and polished guest arrival experience that sets the tone for the meal period
 </li>
 <li>
 Anticipate guest needs and personalized interactions to enhance satisfaction and loyalty
 </li>
 <li>
 Oversee VIP recognition, special occasions, and preference awareness
 </li>
 <li>
 Respond to guest concerns and service recovery opportunities with empathy and discretion
 </li>
 <li>
 Maintain a consistent on-floor presence, modeling professionalism, confidence, and hospitality standards
 
 
 </li>
 </ul>
 Restaurant Flow &amp; Operational Oversight
 
 
 <ul>
 <li>
 Manage reservations, seating strategy, waitlists, and table assignments
 </li>
 <li>
 Oversight of large party reservations and group bookings
 </li>
 <li>
 Control and adjust pacing and guest flow based on volume, staffing, and kitchen capacity
 </li>
 <li>
 Make real-time operational decisions to balance guest experience with business needs
 </li>
 <li>
 Partner with Food &amp; Beverage Managers and culinary leadership to align service execution
 
 
 </li>
 </ul>
 Host / Hostess Leadership
 
 
 <ul>
 <li>
 Recruit, schedule, train, and develop the Host and Hostess team
 </li>
 <li>
 Set and enforce standards for greeting, communication, appearance, and guest interaction
 </li>
 <li>
 Provide ongoing coaching, feedback, and performance management
 </li>
 <li>
 Support associate engagement, accountability, and retention
 
 
 </li>
 </ul>
 Front-of-House Collaboration
 
 
 <ul>
 <li>
 Support pre-shift meetings by communicating reservations, VIP notes, and pacing expectations
 </li>
 <li>
 Serve as a role model for front-of-house service excellence
 </li>
 <li>
 Collaborate cross-functionally to ensure consistency across the guest journey
 
 
 </li>
 </ul>
 Administrative &amp; Compliance Responsibilities
 
 
 <ul>
 <li>
 Review guest feedback and identify opportunities for service improvement
 </li>
 <li>
 Ensure compliance with brand standards, health regulations, and safety procedures
 </li>
 <li>
 Uphold The Virgin Hotel&rsquo;s culture, values, and service philosophy
 
 
 </li>
 </ul>
 
 What qualities are we looking for?
 
 
 
 You got skills? If you are able to perform the following, then you have come to the right place&hellip;
 
 
 <ul>
 <li>
 Great team player with the ability to create an excellent working relationship across the group. Collaborative approach with all departments, particularly food &amp; beverage and of course, the sales &amp; marketing and events team.
 </li>
 <li>
 Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
 </li>
 <li>
 Strong communication and presentation skills to all levels of management
 </li>
 <li>
 Creativity and innovation are essential!
 </li>
 <li>
 Ability to think outside the box and approach all issues with a completely fresh approach
 </li>
 <li>
 Ability to anticipate needs and overdeliver wherever possible
 </li>
 <li>
 Candidates must think on their feet and use their initiative to solve problems and deliver solutions
 </li>
 <li>
 Excellent customer relations, communication, presentation and organization skills of utmost importance
 </li>
 <li>
 Comply with all safety and health department procedures, as well as all state and federal laws.
 </li>
 <li>
 Able to change direction and work on multiple project aspects at once
 </li>
 <li>
 Enthusiastic, passionate, able to enthuse and motivate others
 </li>
 <li>
 Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
 
 
 </li>
 </ul>
 
 Background Must-have
 
 
 
 <ul>
 <li>
 Current, legal and unrestricted ability to work in the United States
 </li>
 <li>
 High school equivalent or education required
 </li>
 <li>
 Minimum 1-2 years of previous catering and events experience
 </li>
 <li>
 Ability to clearly and pleasantly communicate in English with clients, guests, vendors, teammates/management, in person, in writing and on the telephone
 </li>
 <li>
 Availability in working on some nights, weekends and holidays.
 </li>
 <li>
 Proficient in MS Outook, Word, Excel and PowerPoint
 
 
 </li>
 </ul>
 *Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*
</div>

F&B Operations Specialist

Aisles & Abroad

<div>
 
 Job Title:
 
 Work From Home - Online Hotel Reservationist (Entry Level)
 
 
 
 Employment Type:
 
 Remote
 
 
 
 About Us:
 
 
 We are a premier travel company focused on delivering tailored travel planning services, including hotel accommodations, all-inclusive vacations, romantic getaways, and luxury escapes. We are passionate about turning travel dreams into reality and building a team of dedicated professionals who share that same vision.
 
 
 
 Job Description:
 
 
 We are seeking a dependable, entry-level
 
 Online Hotel Reservationist
 
 to assist in handling hotel bookings for our travel clients. This work-from-home position is ideal for someone looking to break into the travel industry, enjoys helping others, and is detail-oriented. You will be trained to manage hotel reservation requests, supplier platforms, and client preferences.
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Search and recommend hotel accommodations based on client preferences and travel dates
 </li>
 <li>
 Assist with quoting, reserving, and confirming hotel stays
 </li>
 <li>
 Coordinate with hotel partners to secure the best available options
 </li>
 <li>
 Track reservation details, deadlines, and changes
 </li>
 <li>
 Provide outstanding support and timely follow-up to clients
 </li>
 <li>
 Maintain accurate booking records and client preferences
 
 
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 High attention to detail and customer service mindset
 </li>
 <li>
 Comfortable working with email and online booking systems
 </li>
 <li>
 Good communication and organizational skills
 </li>
 <li>
 Ability to work independently and follow provided training
 </li>
 <li>
 No prior travel or hospitality experience required&mdash;training included
 </li>
 <li>
 Enthusiasm for travel is a plus
 
 
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 
 <ul>
 <li>
 100% remote, flexible work schedule
 </li>
 <li>
 Personalized onboarding and ongoing mentorship
 </li>
 <li>
 Entry-level position with income potential based on project and performance contributions
 </li>
 <li>
 Access to exclusive hotel rates and travel perks after training
 </li>
 <li>
 Opportunities for advancement into planning or client-facing travel roles
 
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Work From Home | Hotel Reservationist | Entry Level

Despachante 55 | Documentação Brasileira nos EUA

<div>
 Respons&aacute;vel por executar e acompanhar os processos burocr&aacute;ticos dos nossos clientes garantindo a excel&ecirc;ncia e o sucesso da jornada
 
 
 <ul>
 <li>
 Acompanhamento de Envios pelo C&oacute;digo de Rastreamento: Utilizar c&oacute;digos de rastreamento para monitorar o status de envios de documentos, informando os clientes sobre o andamento e resolvendo eventuais problemas relacionados.
 </li>
 <li>
 Acompanhamento de Processos em Andamento: Monitorar o progresso de solicita&ccedil;&otilde;es e processos em andamento, atualizando status e comunicando-se com as partes envolvidas para assegurar a conclus&atilde;o dentro dos prazos estabelecidos.
 </li>
 <li>
 Emiss&atilde;o de Certificados e Declara&ccedil;&otilde;es: Solicitar, processar e emitir certificados e declara&ccedil;&otilde;es necess&aacute;rias, como quita&ccedil;&atilde;o eleitoral e declara&ccedil;&atilde;o de sa&iacute;da definitiva, conforme as demandas dos clientes.
 </li>
 <li>
 Fornecimento de Informa&ccedil;&otilde;es &agrave; Supervis&atilde;o: Compilar e fornecer dados atualizados sobre o andamento dos processos, identificando poss&iacute;veis obst&aacute;culos e propondo solu&ccedil;&otilde;es para a supervis&atilde;o.
 </li>
 <li>
 Gest&atilde;o de Arquivos e Documentos: Organizar e manter registros f&iacute;sicos e digitais de documentos, assegurando f&aacute;cil acesso e conformidade com as pol&iacute;ticas de privacidade e seguran&ccedil;a da empresa.
 </li>
 <li>
 Orienta&ccedil;&atilde;o ao Cliente: Fornecer informa&ccedil;&otilde;es claras e precisas aos clientes sobre procedimentos, requisitos e prazos, tanto por meio de comunica&ccedil;&atilde;o escrita quanto presencial, para garantir compreens&atilde;o e satisfa&ccedil;&atilde;o.
 </li>
 <li>
 Participa&ccedil;&atilde;o em Reuni&otilde;es e Relat&oacute;rios de Erros, Atrasos, Devolu&ccedil;&otilde;es ou Pend&ecirc;ncias: Participar de reuni&otilde;es peri&oacute;dicas com a equipe para alinhar estrat&eacute;gias e compartilhar informa&ccedil;&otilde;es relevantes. Fornecer &agrave; supervis&atilde;o relat&oacute;rios detalhados sobre erros, atrasos, devolu&ccedil;&otilde;es ou pend&ecirc;ncias, garantindo transpar&ecirc;ncia e facilitando a tomada de decis&otilde;es.
 </li>
 <li>
 Pesquisa de Tend&ecirc;ncias e Atualiza&ccedil;&atilde;o Tecnol&oacute;gica: Monitorar novas tecnologias e tend&ecirc;ncias do setor que possam otimizar processos operacionais. Reportar descobertas e novidades relevantes &agrave; supervis&atilde;o para an&aacute;lise e poss&iacute;vel implementa&ccedil;&atilde;o.Preenchimento de Formul&aacute;rios: Respons&aacute;vel por completar e revisar formul&aacute;rios necess&aacute;rios para solicita&ccedil;&otilde;es de documentos, garantindo precis&atilde;o e conformidade com os requisitos estabelecidos.
 </li>
 <li>
 Registro de Atualiza&ccedil;&otilde;es em Tarefas e Conversas: Documentar todas as intera&ccedil;&otilde;es e atualiza&ccedil;&otilde;es relacionadas a tarefas e conversas com clientes e equipes, utilizando ferramentas de gest&atilde;o para manter registros precisos e acess&iacute;veis.
 </li>
 </ul>
</div>

Analista de Documentação – Home Office (Cadastro de Reserva)

Glass House Tavern

Overview We are seeking a friendly and organized Host/Hostess to join our dynamic team in a fast-paced restaurant environment. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and exceptional guest experience. This role requires excellent communication skills, a passion for hospitality, and the ability to manage guest relations effectively.Responsibilities<ul><li>Greet guests upon arrival with a friendly demeanor and positive attitude.</li><li>Manage reservations and seating arrangements to optimize the dining experience.</li><li>Maintain an organized waiting list and communicate wait times to guests.</li><li>Provide menus and inform guests about daily specials or promotions.</li><li>Assist in coordinating with servers and kitchen staff to ensure smooth service flow.</li><li>Handle phone inquiries with professionalism, providing information about the restaurant and taking reservations as needed.</li><li>Uphold cleanliness and organization of the host/host station.</li><li>Address guest concerns or complaints promptly and courteously, ensuring satisfaction.</li></ul>Skills<ul><li>Previous experience in food service or restaurant settings is preferred.</li><li>Strong customer service skills with a focus on guest relations.</li><li>Excellent communication skills, both verbal and written.</li><li>Familiarity with Toast POS or other point-of-sale systems is a plus.</li><li>Ability to multitask in a busy environment while maintaining attention to detail.</li><li>Proficient phone etiquette for handling inquiries and reservations.</li><li>A passion for hospitality and creating memorable experiences for guests.</li><li>Open Table experience is preferred, But not required</li></ul>Join our team as a Host/Host, where your contributions will play a vital role in delivering outstanding service and enhancing our guests' dining experiences!Job Type: Full-timePay: $18.00 - $21.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li></ul>Shift:<ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Morning shift</li><li>Night shift</li></ul>Work Location: In person

Host

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