business development manager

contracts team leader

retail sales representative Jobs in Cairo

retail sales representative

sales manager

account team lead, growth – middle east (cairo-based) Jobs in Cairo

sales team leader

SSC HR Solutions

<div>
 As a Sales Manager, you will be accountable for the development and implementation of sales strategies aimed at increasing our market presence and profitability. You will oversee the sales team, cultivate client relationships, and spearhead initiatives to enhance sales performance.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Formulate and execute effective sales strategies to meet organizational objectives
 </li>
 <li>
 Guide and inspire the sales team to optimize their performance
 </li>
 <li>
 Establish and nurture robust relationships with key clients and stakeholders
 </li>
 <li>
 Evaluate market trends and competitor activities to uncover growth opportunities
 </li>
 <li>
 Compile sales reports and forecasts for management evaluation
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related discipline
 </li>
 <li>
 A minimum of 5 years of experience in sales
 </li>
 <li>
 A proven track record of meeting or surpassing sales objectives
 </li>
 <li>
 Strong leadership capabilities and team management experience
 </li>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Proficient in Microsoft Office Suite and Customer Relationship Management (CRM) software
 </li>
 <li>
 Preferred industry experience: Multinational Insurance Companies
 </li>
 </ul>
</div>

Sales Manager

Mars

<div>
 
 Job Description
 
 
 
 
 Job Purpose
 
 
 
 This role is accountable for leading, motivating and setting strategic direction for Beheira across Impulse, Wholesale and New Business channels covering all categories (Chocolate, Wrigley, Pet Food &amp; Gum) in field sales. This role requires someone who possesses solid standing alone capability with no mobility issues as this is the sales manager role that will be based in Beheira.
 
 
 Working closely with key stakeholders it will build field sales capability to ensure excellent execution across all channels and customer portfolio and delivery of perfect store ambitions.
 
 
 Grounded in the overall field sales strategy, this role will develop channel strategy and develop effective coverage and execution strategies to achieve optimal points of distribution and deliver quality of displays which support business and category growth.
 
 
 This role will be responsible for building a highly performing team , contribute to the development and execution of the overall field sales vision , strategy and inspire the team to deliver it.
 
 
 This role is accountable for leading, motivating and setting strategic direction for Beheira across Impulse, Wholesale and New Business channels covering all categories (Chocolate, Wrigley, Pet Food &amp; Gum) in field sales. This role requires someone who possesses solid standing alone capability with no mobility issues as this is the sales manager role that will be based in Beheira.
 
 
 Working closely with key stakeholders it will build field sales capability to ensure excellent execution across all channels and customer portfolio and delivery of perfect store ambitions.
 
 
 Grounded in the overall field sales strategy, this role will develop channel strategy and develop effective coverage and execution strategies to achieve optimal points of distribution and deliver quality of displays which support business and category growth.
 
 
 This role will be responsible for building a highly performing team , contribute to the development and execution of the overall field sales vision , strategy and inspire the team to deliver it.
 
 
 
 Key Accountabilities Or Responsibilities
 
 
 
 <ul>
 <li>
 Grounded in the overall field sales strategy, lead the development and delivery of short- and long-term strategies for assigned channels &amp; regions to achieve optimal points of distribution and ROI and improve the number and quality of locations to deliver business and category growth.
 </li>
 <li>
 Contribute to developing the annual NSV growth plan for channel/region and ensure it&rsquo;s translated into meaningful store by store targets and measures for the region/team.
 </li>
 <li>
 Partner with Category and Perfect Store team to develop picture of success ambitions and ensure they are executed through the field sales team and compliance is monitored ensuring solutions are put in place where necessary and a continuous improvement mindset is adopted
 </li>
 <li>
 Continuously drive to improve visibility, physical availability and conversion through understanding and responding to the needs of our customers across all channels and through our field sales in call offer, selling tools, innovative displays, store data, brand blocking etc.
 </li>
 <li>
 Through analysis of performance, identify opportunities to continuously improve efficiency, ROI and capability whilst maintaining superior performance.
 </li>
 <li>
 Contribute to shaping and executing the field sales strategy and leading the wider field sales function success.
 </li>
 <li>
 As appropriate, drive the customer agenda, developing strong and influential relationships with key customers focused on delivering shopper, channel and category centric solutions which accelerate customer engagement and meet customer needs.
 </li>
 <li>
 Work closely with the Customer Development team to bring the voice of customer into future plans and activities and build knowledge and understanding of the external environment and customer.
 </li>
 <li>
 Responsible for recruiting, retaining and developing a highly performing capable and engaged team and a strong talent pipeline and culture that highlights the benefits of personal career development and a pool of best-in-class functional expertise.
 </li>
 <li>
 Motivate and inspire the field sales team to deliver both the teams and the wider sales agenda.
 </li>
 <li>
 Build an effective and high performing team creating strong morale and encouraging and facilitating open dialogue.
 
 
 </li>
 </ul>
 
 Job Specifications
 
 
 
 
 Professional Qualifications
 
 
 
 <ul>
 <li>
 Any bachelor degree in any field
 </li>
 <li>
 3-5 years of experience in Traditional Trade field in FMCG or any relevant company
 
 
 </li>
 </ul>
</div>

Beheira Field Sales Manager

<div>
 
 Introduction
 
 
 
 The Cybersecurity Lead within CSS practice helps to lead the growth and management of all facets of the business in Cyber Security Services (CSS). They must demonstrate a track record in Security thought leadership, sales leadership and delivery leadership and Consulting skills and deep knowledge in core security domains.
 
 
 
 Your Role And Responsibilities
 
 
 
 Demonstrate experience in areas of:
 
 
 <ul>
 <li>
 Working with teams and across local geographies to provide content to drive deals
 </li>
 <li>
 Demonstrating Security expertise in one or more industry sectors
 </li>
 <li>
 Becoming a recognized thought leader in security, utilizing conferences, white papers, client presentations to build awareness of IBM credentials
 </li>
 <li>
 Driving security order booking/signing and track record of delivering against $ target
 </li>
 <li>
 Taking ownership of end-end delivery of security work for client, and ensure what&rsquo;s sold is getting delivered to satisfaction of client
 </li>
 <li>
 Establishing strong client relationships in key accounts to help progress the Security Services portfolio
 </li>
 <li>
 Track record of personal billability in delivering work for clients
 </li>
 <li>
 Providing leadership by facilitating a community of like-minded security practitioners to share and exchange ideas for practice growth and improvement
 </li>
 <li>
 Becoming a role model for security practitioners in the security domains, by being the thought leader in the domain
 
 
 </li>
 </ul>
 
 Required Technical And Professional Expertise
 
 
 
 The Cybersecurity Lead within CSS practice helps to lead the growth and management of all facets of the business, primarily by using this position and perspective.
 
 
 This requires demonstrating track record in Security thought leadership, sales leadership and delivery leadership and Consulting skills and deep knowledge in at least one of the core security domains (Security Strategy Risk and Compliance, Identity Access Management, SOC / Security Operations, Application security, Data Security, Cloud security, Infrastructure &amp; Endpoint Security, Incident Response, Red team testing) and breadth across most security domains.
 
 
 
 Preferred Technical And Professional Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or higher
 </li>
 <li>
 Experience in management consulting and systems integration in a top tier professional services firm
 </li>
 <li>
 Strong Consulting proven track record
 </li>
 <li>
 Strong Sales/Pre-sales proven track record
 </li>
 <li>
 Strong Practice/Offering building proven track record
 </li>
 <li>
 Strong track record in building relationships with internal and external senior stakeholders.
 </li>
 <li>
 Track record in delivery of projects
 </li>
 <li>
 Fluent English (required) proficiency in Danish (preferred)
 </li>
 </ul>
</div>

Cybersecurity Lead

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 The Account Manager is responsible for managing key customer accounts, driving revenue growth, and ensuring high levels of customer satisfaction through effective relationship management and coordination with internal functions. The role ensures smooth execution of sales activities, delivery commitments, and service quality while maintaining strict adherence to company policies and Health &amp; Safety standards.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained
 
 
 
 
 
 
 2-Functional:
 
 
 
 
 
 
 
 
 Sales &amp; Revenue Growth:
 
 
 
 <ul>
 <li>
 Develop and implement account plans to achieve sales targets and business objectives.
 </li>
 <li>
 Promote and sell the company&rsquo;s products and services to existing and prospective customers.
 </li>
 <li>
 Identify new sales opportunities and expand the company&rsquo;s presence within assigned territories or accounts.
 </li>
 <li>
 Prepare and negotiate commercial offers, contracts, and pricing in line with company guidelines.
 
 
 
 
 </li>
 </ul>
 
 
 
 Customer Relationship Management:
 
 
 
 <ul>
 <li>
 Build, maintain, and strengthen long-term relationships with key clients and stakeholders.
 </li>
 <li>
 Act as the main interface between the customer and the company.
 </li>
 <li>
 Proactively address customer concerns, service issues, or complaints and ensure timely resolution.
 </li>
 <li>
 Ensure a high level of customer satisfaction and loyalty through continuous engagement and follow-up
 </li>
 </ul>
 
 
 
 Operational Coordination:
 
 
 
 <ul>
 <li>
 Coordinate with sales operations, dispatch, logistics, and plant teams to ensure timely product availability and delivery.
 </li>
 <li>
 Monitor order fulfillment and ensure delivery schedules meet customer expectations.
 </li>
 <li>
 Align internal teams to ensure smooth execution of sales orders and service commitments.
 </li>
 </ul>
 
 
 
 
 
 Market Intelligence
 
 
 
 <ul>
 <li>
 Monitor market trends, competitor activities, and customer needs within the assigned market.
 </li>
 <li>
 Provide feedback and insights to management to support strategic decision-making and product positioning.
 </li>
 <li>
 Identify opportunities for new products or services based on market demands.
 
 
 
 
 </li>
 </ul>
 
 
 
 Reporting &amp; Performance Tracking:
 
 
 
 <ul>
 <li>
 Prepare and submit regular reports on sales activities, pipeline status, customer visits, and revenue performance.
 </li>
 <li>
 Track progress against sales targets and propose corrective actions when needed.
 </li>
 <li>
 Maintain accurate records of customer interactions and account performance.
 
 
 
 
 </li>
 </ul>
 
 
 
 Safety &amp; Compliance:
 
 
 
 <ul>
 <li>
 Ensure compliance with all company policies, procedures, and regulatory requirements.
 </li>
 <li>
 Support the company&rsquo;s commitment to maintaining a safe and compliant working environment.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration (or) Engineering.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 1 - 2 Years of Experience sales or account management, preferably in construction materials, cement, or ready-mix industries
 </li>
 </ul>
 
 
 Experience:
 
 
 <ul>
 <li>
 Strong communication, Negotiation &amp; Relationship Management Skills.
 </li>
 <li>
 Ability to manage multiple accounts and coordinate with cross-functional teams.
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
 
 
</div>

Account Manager - Cairo

Archer Integrated Risk Management

<div>
 
 For nearly 25 years, Archer has been a pioneer and a trusted global leader in delivering comprehensive compliance and risk management solutions to empower organizations to effectively navigate risks, ensure compliance, and achieve their business objectives. Our innovative GRC solutions are designed to provide companies with a clear, unified perspective on their risk landscape and enable data-driven decision-making and strategic planning. By leveraging cutting-edge technologies such as AI and risk quantification, we equip our clients to anticipate, adapt to, and overcome challenges in today&rsquo;s rapidly evolving market. At Archer, we don&rsquo;t just help organizations manage risk &amp;mdash; we help our clients transform risk into a strategic advantage and turn uncertainty into opportunity. Learn more at
 
 www.ArcherIRM.com
 
 
 
 
 
 Archer Business Development Manager (BDM)
 
 
 
 
 
 Location:
 
 
 Cairo, Egypt (with regional travel)
 
 
 
 Territory:
 
 
 Africa &amp; Eastern Europe
 
 
 
 Travel Requirement:
 
 
 Minimum 50% across core markets
 
 
 
 
 
 Role Overview
 
 
 
 
 
 Do you have a passion for Integrated Risk Management (IRM), GRC, and the role of
 
 
 AI- driven risk intelligence
 
 
 in transforming regulated industries? Do you understand how large enterprises manage risk, compliance, and governance at a strategic level?
 
 
 
 
 We are seeking a high-performing
 
 
 Business Development Manager (BDM)
 
 
 to drive
 
 
 new logo acquisition
 
 
 across
 
 
 Africa and Eastern Europe
 
 
 , with a strong focus on
 
 
 core markets, regulated industries, and large enterprises
 
 
 .
 
 
 
 
 This role requires a strong ability to
 
 
 build and manage C-level relationships
 
 
 , positioning Archer as a
 
 
 strategic partner
 
 
 to executives such as
 
 
 CROs, CFOs, Heads of Risk, Compliance, and Internal Audit
 
 
 .
 
 
 
 
 You will play a critical role in helping organizations modernize their
 
 
 GRC and risk operating models
 
 
 , leveraging Archer&rsquo;s platform as the
 
 
 enterprise system of record
 
 
 , enhanced by
 
 
 AI and SaaS innovation
 
 
 .
 
 
 
 
 Key Responsibilities
 
 C-Level Engagement &amp; Strategic Selling
 
 
 <ul>
 <li>
 
 
 Build and maintain strong relationships with
 
 
 C-level and senior executives
 
 
 across target accounts
 
 
 </li>
 <li>
 
 
 Lead
 
 
 executive conversations
 
 
 around risk, compliance, and governance transformation
 
 
 </li>
 <li>
 
 
 Position Archer as a
 
 
 strategic, enterprise-wide solution
 
 
 , not just a tool
 
 
 </li>
 <li>
 
 
 Navigate complex organizations and align multiple stakeholders around a unified vision
 
 
 </li>
 </ul>
 
 
 New Business Acquisition
 
 
 <ul>
 <li>
 
 
 Own and manage the
 
 
 full sales cycle
 
 
 for new logos&amp;mdash;from prospecting to deal
 
 
 
 
 closure and handover
 
 
 </li>
 <li>
 
 
 Build and execute
 
 
 territory and account plans
 
 
 across Africa and Eastern Europe
 
 
 </li>
 <li>
 
 
 Focus on
 
 
 large enterprises and regulated sectors
 
 
 (FSI, Oil &amp; Gas, Government, Telecom)
 
 
 
 
 Demand Generation &amp; Pipeline Development
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Drive
 
 
 outbound prospecting
 
 
 and create opportunities through executive
 
 
 
 
 engagement
 
 
 </li>
 <li>
 
 
 Partner with marketing on
 
 
 events, webinars, and executive roundtables
 
 
 </li>
 <li>
 
 
 Build a strong pipeline aligned to
 
 
 strategic accounts and industry priorities
 
 
 
 
 Opportunity Qualification (MEDDPICC-aligned)
 
 
 
 
 &bull;
 
 
 Validate:
 
 
 </li>
 </ul>
 
 
 o
 
 
 Executive sponsorship &amp; economic buyer
 
 
 
 o
 
 
 Business pain aligned to
 
 
 GRC, risk, and regulatory requirements
 
 
 
 o
 
 
 Strategic initiatives (digital transformation, regulatory pressure, AI adoption)
 
 
 o
 
 
 Clear value case including
 
 
 ROI and risk reduction outcomes
 
 
 
 
 &bull;
 
 
 Identify
 
 
 compelling events
 
 
 and urgency drivers
 
 
 
 
 GRC &amp; Risk Market Expertise
 
 
 
 
 &bull;
 
 
 Demonstrate strong understanding of:
 
 
 
 o
 
 
 Enterprise Risk Management (ERM)
 
 
 o
 
 
 Regulatory compliance frameworks
 
 
 o
 
 
 Audit and assurance processes
 
 
 
 o
 
 
 Operational risk and resilience
 
 
 <ul>
 <li>
 
 
 Translate industry challenges into
 
 
 relevant Archer use cases and value propositions
 
 
 </li>
 <li>
 
 
 Act as a trusted advisor on
 
 
 best practices in GRC transformation
 
 
 
 
 Solution Positioning (SaaS + AI + On-Prem)
 
 
 </li>
 </ul>
 
 
 &bull;
 
 
 Position Archer as:
 
 
 
 
 o
 
 
 The
 
 
 enterprise system of record for risk
 
 
 
 
 o
 
 
 A platform enhanced by
 
 
 AI (regulatory intelligence, automation, predictive insights)
 
 
 
 
 o
 
 
 Available in both
 
 
 SaaS (innovation-led)
 
 
 and
 
 
 On-Prem (data-sensitive environments)
 
 
 
 
 &bull;
 
 
 Align solutions to
 
 
 industry-specific regulatory and operational challenges
 
 
 
 
 Partner &amp; Ecosystem Collaboration
 
 
 <ul>
 <li>
 
 
 Work closely with
 
 
 channel partners (100% channel-led model)
 
 
 </li>
 <li>
 
 
 Collaborate with
 
 
 Big4 and system integrators
 
 
 on joint opportunities
 
 
 </li>
 <li>
 
 
 Ensure strong
 
 
 partner alignment, governance, and execution
 
 
 
 
 Sales Execution &amp; Governance
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Lead
 
 
 RFI/RFP processes
 
 
 with internal teams
 
 
 </li>
 <li>
 
 
 Manage
 
 
 commercials, negotiations, and contracting
 
 
 </li>
 <li>
 
 
 Maintain accurate pipeline and forecasting via
 
 
 Salesforce &amp; Clari
 
 
 
 
 Key Focus Areas
 
 
 </li>
 </ul>
 
 
 &bull;
 
 
 Core Markets:
 
 
 Strategic countries across Africa &amp; Eastern Europe
 
 
 &bull;
 
 
 Industries:
 
 
 
 
 o
 
 
 Financial Services
 
 
 
 
 o
 
 
 Oil &amp; Gas / Energy
 
 
 
 o
 
 
 Government / Public Sector
 
 
 o
 
 
 Telecom
 
 
 
 
 &bull;
 
 
 Deal Profile:
 
 
 Large enterprise, complex, multi-stakeholder, high ACV
 
 
 
 
 Skills &amp; Experience
 
 
 <ul>
 <li>
 
 
 Proven experience in
 
 
 enterprise software sales (new business focus)
 
 
 </li>
 <li>
 
 
 Strong track record of engaging and closing deals at the
 
 
 C-level
 
 
 </li>
 <li>
 
 
 Deep understanding of
 
 
 GRC, Risk, Compliance, or Audit domains
 
 
 </li>
 <li>
 
 
 Ability to lead
 
 
 strategic, consultative sales cycles
 
 
 </li>
 <li>
 
 
 Experience selling into
 
 
 regulated industries and large enterprises
 
 
 </li>
 <li>
 
 
 Strong understanding of:
 
 
 </li>
 </ul>
 
 
 o
 
 
 SaaS and cloud adoption models
 
 
 
 
 o
 
 
 AI use cases in enterprise environments
 
 
 <ul>
 <li>
 
 
 Experience working in a
 
 
 channel-driven ecosystem
 
 
 </li>
 <li>
 
 
 Willingness to
 
 
 travel extensively (50%+)
 
 
 </li>
 <li>
 
 
 Previous experience in Africa market is preferred
 
 
 
 
 Why Join Archer?
 
 
 </li>
 </ul>
 <ul>
 <li>
 
 
 Market leader in
 
 
 Integrated Risk Management
 
 
 </li>
 <li>
 
 
 Strong
 
 
 AI-driven innovation roadmap
 
 
 </li>
 <li>
 
 
 Opportunity to build
 
 
 strategic markets and executive relationships
 
 
 </li>
 <li>
 
 
 High-impact role with visibility across
 
 
 EMEA leadership
 
 
 </li>
 <li>
 
 
 Collaborative, high-performance culture
 
 
 </li>
 </ul>
 
 
 &nbsp;
 
 
 
 Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.
 
 
 
 &nbsp;
 
 
 
 If you need a reasonable accommodation during the application process, please contact
 
 talent-acquisition@archerirm.com
 
 . All employees must be legally authorized to work in Egypt or hold the required visa/permit. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
 
 &nbsp;
 
 
</div>

Business Development Manager

talabat

<div>
 
 About Instashop
 
 
 
 instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.
 
 
 With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone&rsquo;s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we&rsquo;re always on the lookout for new talents to join us on our success journey.
 
 
 
 Job Description
 
 
 
 
 About the role:
 
 
 
 As a Senior Customer Service Coordinator you will be responsible for managing the customer&rsquo;s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.
 
 
 
 Day-to-Day Responsibilities
 
 
 
 <ul>
 <li>
 Handling calls and messages from customers, partners, and prospects from our inbound channel
 </li>
 <li>
 Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely
 </li>
 <li>
 Act as a role model and mentor to the Associates and Coordinators
 </li>
 <li>
 Responsible for floor support, supporting the team-leader in assisting the team with complex situations
 </li>
 <li>
 Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders
 </li>
 <li>
 Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction
 </li>
 <li>
 Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment
 </li>
 <li>
 Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable
 </li>
 <li>
 Staying up-to-date on company policies and procedures to provide accurate information to customers
 </li>
 <li>
 Participating in initiatives designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; bachelor's degree preferred.
 </li>
 <li>
 Minimum 3+ years of experience in customer service or call center roles
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 <ul>
 <li>
 Ability to multitask and handle high call volumes
 </li>
 <li>
 Effective time management &amp; organizational skills
 </li>
 <li>
 Exceptional interpersonal and problem-solving skills
 </li>
 <li>
 Flexible schedule and open to work on a rotational shift basis, including weekends
 </li>
 <li>
 Genuine care and concern for customer concerns and satisfaction
 </li>
 <li>
 Strong communication skills in English, both verbal and written
 </li>
 </ul>
</div>

Customer Service Advisor (instashop)

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 We are looking for an enthusiastic Telesales Agent to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.
 
 
 
 In this role, you will:
 
 
 
 <ul>
 <li>
 Contact potential or existing customers to inform them about a product or service using scripts
 </li>
 <li>
 Answer questions about products or the company
 </li>
 <li>
 Ask questions to understand customer requirements and close sales
 </li>
 <li>
 Direct prospects to the field sales team when needed
 </li>
 <li>
 Enter and update customer information in the database
 </li>
 <li>
 Take and process orders in an accurate manner
 </li>
 <li>
 Handle grievances to preserve the company's reputation
 </li>
 <li>
 Go the "extra mile" to meet sales quota and facilitate future sales
 </li>
 <li>
 Keep records of calls and sales and note useful information
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Proven experience as telesales representative or other sales/customer service role
 </li>
 <li>
 Proven track record of successfully meeting sales quota preferably over the phone
 </li>
 <li>
 Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
 </li>
 <li>
 Ability to learn about products and services and describe/explain them to prospects
 </li>
 <li>
 Excellent knowledge of English
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Cool-tempered and able to handle rejection
 </li>
 <li>
 Outstanding negotiation skills with the ability to resolve issues and address complaints
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Telesales Executive - Real Estate

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