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security manager

Codan Forsikring

<div>
 
 Description
 
 
 
 
 THE BROAD
 
 
 
 The Broad&rsquo;s mission is to make contemporary art accessible to the widest possible audience. Founded in 2015 on Grand Avenue in downtown Los Angeles by philanthropists Eli and Edythe Broad, the museum offers free general admission and presents an active Program of special exhibitions and innovative live events, all within a landmark building designed by Diller Scofidio + Renfro. Welcoming around 900,000 visitors per year, The Broad is a bustling public space and serves as home to the Broad collection, one of the world&rsquo;s leading collections of postwar and contemporary art, which continues to grow as new artists and artworks are added. The museum is also the headquarters of The Broad Art Foundation&rsquo;s worldwide lending library, which has been loaning collection works to museums around the world since 1984. An expansion of the museum will open before the 2028 summer Olympics in Los Angeles, creating even greater public access.
 
 
 
 About The Position
 
 
 
 In support of The Broad&rsquo;s mission, the Security team implements and continuously evolves a safety program to protect visitors, staff, artwork, and the facility. Working in close collaboration with the Visitor Experience team, Security champions the museum&rsquo;s mission by helping to create access to the widest possible audience. The Security team strives to create a welcoming, inclusive environment for all visitors in support of The Broad&rsquo;s mission-focused, best-in-class visitor experience program &mdash; modeling exemplary standards of service, leadership, and engagement both inside and outside the galleries. Reporting to the Director of Security, the Security Manager supports the execution and day-to-day operations of this program.
 
 
 
 Duties And Responsibilities
 
 
 
 
 
 Operations
 
 
 
 
 <ul>
 <li>
 Support the Director of Security in overseeing the daily operations of the Security team.
 </li>
 <li>
 Creates and maintains a secure environment through effective, personable, and empathetic enforcement of security and safety policies and procedures, championing access for the widest possible audience while ensuring a welcoming, inclusive experience that reflects The Broad's exemplary standards of service, leadership, and engagement both inside and outside the galleries.
 </li>
 <li>
 Manages Security team in the absence of the Director of Security.
 </li>
 <li>
 Supports the Director of Security in the day-to-day security operations, including supervising security supervisors and coordinating with contract security vendors to ensure alignment with museum standards.
 </li>
 <li>
 Sets and reinforces de-escalation as the standard approach for addressing security concerns, working to resolve incidents calmly, safely, and effectively.
 </li>
 <li>
 Responds to security incidents using de-escalation techniques and sound judgment to ensure safe and effective resolution.
 </li>
 <li>
 Implements and reinforces security best practices across the Security team, staying apprised of industry trends and informing the Director of Security accordingly, while ensuring the highest standards of conduct, appearance, and performance are consistently met.
 </li>
 <li>
 Continuously evaluates the effectiveness of security policies, procedures, operations, and equipment and, in consultation with the Director of Security, develops and implements improvements as needed.
 </li>
 <li>
 Uses and manages the organization&rsquo;s CCTV, access control/intrusion detection, and fire/life safety systems.
 </li>
 <li>
 Collaborates with the Director of Security on budget development and management.
 </li>
 <li>
 Conducts audits of security programs to ensure compliance with applicable policies and statutes.
 </li>
 <li>
 Conducts periodic safety inspections of security equipment and security assessments of museum facilities and grounds.
 </li>
 <li>
 Supports workplace violence prevention efforts, including training, incident response, and command compliance with applicable policies and regulations.
 
 
 </li>
 </ul>
 
 
 Incident Response
 
 
 
 
 <ul>
 <li>
 Provides first aid services as needed for visitors and staff.
 </li>
 <li>
 Leads incident response efforts, including conducting investigations of visitor and staff complaints, and other security-related incidents.
 </li>
 <li>
 Positively responds and addresses security concerns from visitors and museum staff in a timely manner while developing and maintaining positive relations with visitors, staff and management.
 </li>
 <li>
 Prepares clear, accurate, and timely incident and investigative reports.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Develops and administers safety and security training for Broad staff and works with contract security vendors to support alignment with museum safety and security standards.
 </li>
 <li>
 Provides ongoing training and development to the security officers to ensure alignment with The Broad mission and with industry standards and practices.
 </li>
 <li>
 Actively mentors security staff to embody the museum&rsquo;s values of welcoming, inclusive visitor engagement, modeling exemplary standards of service and professionalism both inside the galleries and outside, and fostering a shared commitment to championing The Broad&rsquo;s mission across the Security team.
 </li>
 <li>
 Ensures security staff complete required ongoing training, including visitor engagement, equity training, and safety and security protocols, in alignment with the museum&rsquo;s mission-focused visitor experience standards.
 
 
 </li>
 </ul>
 Additional duties as assigned.
 
 
 
 Requirements
 
 
 
 
 EXPERIENCE AND QUALIFICATIONS
 
 
 
 
 
 Professional Background
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; minimum of 5 years of supervisory experience in security, military, or law enforcement.
 </li>
 <li>
 Knowledge of security and emergency protocols.
 </li>
 <li>
 Basic knowledge of data networks, cabling/connectivity, and desktop/server hardware and software, including troubleshooting, and configuration.
 </li>
 <li>
 Experience protecting high-value or cultural property is strongly preferred.
 
 
 </li>
 </ul>
 
 
 Leadership and Interpersonal Skills
 
 
 
 
 <ul>
 <li>
 Demonstrated ability to lead, supervise, motivate, and develop staff and external service providers.
 </li>
 <li>
 Strong judgment, problem-solving, conflict resolution, and decision-making skills.
 </li>
 <li>
 Ability to handle tense or challenging interactions with composure and demonstrated experience utilizing de-escalation techniques. Experience modeling this approach for a team.
 </li>
 <li>
 Excellent communication skills, with the ability to interact effectively and professionally with all audiences and maintain a positive yet firm approach in high-stress situations.
 </li>
 <li>
 Ability to build and maintain effective working relationships across a large, diverse organization.
 </li>
 <li>
 Strong organizational skills, with the ability to manage multiple priorities and operate effectively in a fast-paced environment.
 
 
 </li>
 </ul>
 
 
 Visitor Experience &amp; Cultural Competency
 
 
 
 
 <ul>
 <li>
 Passion for The Broad&rsquo;s mission to create access to art for the widest possible audience, and understanding of the role Security plays in fulfilling this mission.
 </li>
 <li>
 Proven experience in visitor-facing or customer service roles, with a strong commitment to delivering a welcoming and inclusive experience.
 </li>
 <li>
 Demonstrated cultural awareness and sensitivity in all interactions, with a commitment to fostering an equitable, inclusive, and accessible environment for staff, vendors, and visitors.
 </li>
 <li>
 Demonstrates integrity, professionalism, and respect in all interactions, consistently modeling high standards of engagement.
 
 
 </li>
 </ul>
 
 
 Technical and Operational Requirements
 
 
 
 
 <ul>
 <li>
 Strong writing and computer skills in Microsoft Office, with the ability to prepare reports, documentation, and communications.
 </li>
 <li>
 Valid First Aid and CPR certification by the American Red Cross or be able to obtain within 90 days of hire.
 </li>
 <li>
 Ability to pass federal, state, and city security clearances.
 </li>
 <li>
 Valid driver's license and ability to drive as needed to support incident response, operational needs, and secure transport coordination.
 </li>
 <li>
 Experience operating CCTV, access control/intrusion detection, and fire/life safety systems.
 </li>
 <li>
 Must be available to respond to after-hours incidents and alarm activations, including nights, weekends, and holidays, as needed.
 
 
 </li>
 </ul>
 
 Additional Qualifications
 
 
 
 <ul>
 <li>
 Multilingual skills are strongly preferred to support audience interactions and engagement.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Performance of essential functions requires regular mobility including walking, climbing stairs, and standing for extended periods, both indoors and outdoors in varying weather conditions.
 </li>
 <li>
 Work may require strenuous physical activity related to responding to emergencies or alarms.
 </li>
 <li>
 Must be able to remain stationary as well as frequently move around public areas of the museum for extended periods of time, including outdoor deployments at ticketing and public-facing areas of the museum managing visitor arrivals in various weather conditions.
 </li>
 <li>
 The Broad is committed to providing reasonable accommodations to qualified individuals with disabilities and welcomes conversations about access needs related to this role.
 
 
 </li>
 </ul>
 
 WORK ENVIRONMENT
 
 
 
 Work is performed both inside the museum and outdoors. This role requires both remaining stationary as well as frequently moving about the museum galleries to assist visitors through the museum, protect the safety of the artwork, answer questions, and provide a range of information to visitors.
 
 
 
 SCHEDULE
 
 
 
 The work schedule for this position involves evening and weekend hours, including some holidays.
 
 
 
 PAY RANGE
 
 
 
 $80,000 - $100,000 annually, based on applicant&rsquo;s education, experience, skills, and abilities, as well as internal equity and alignment with market data.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, Dental, and Vision.
 </li>
 <li>
 Employer paid short-term disability, long-term disability, and basic life insurance.
 </li>
 <li>
 401(k) up to 4% match, with immediate vesting.
 </li>
 <li>
 Additional generous 5% retirement contribution to eligible employees.
 </li>
 <li>
 Accrued vacation, sick, volunteer days, and a floating holiday.
 </li>
 <li>
 Free parking or free LA Metro pass or bike/walk stipend.
 </li>
 <li>
 Discount at The Shop at The Broad, and at local eateries.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Employment is contingent upon a satisfactory background and reference checks.
 
 
 
 TO APPLY
 
 
 
 Please submit your resume and letter of interest. We will only contact candidates selected for further consideration. No phone inquiries please.
 
 
 
 EQUAL OPPORTUNITY EMPLOYER
 
 
 
 The Broad is an equal opportunity employer, and we aspire to reflect the diversity of Los Angeles in both our staff and our visitors. It is the practice of The Broad to offer equal opportunity consistent with applicable federal and state law in all aspects of employment. All employment decisions will be made in compliance with applicable federal and state laws prohibiting discrimination on the basis of race (including traits historically associated with race, including but not limited to hair texture and protective hairstyles), religion, creed, color, national origin, ancestry, marital status, sex, pregnancy, gender, gender identity, gender expression, age, medical condition (as defined by California law and including Acquired Immune Deficiency Syndrome (AIDS), actual or perceived), genetic information, physical or mental disability, sexual orientation, military or veteran status, having filed a discrimination complaint or any other status protected by applicable law. The Broad believes that by actively building a diverse workforce we can innovate, inspire, and engage with the widest possible audience.
 
 
 Reasonable accommodation will be made for qualified candidates with disabilities in accordance with the ADA and the ADAAA.
 
 
 Statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the job.
</div>

Security Manager

Whatnot

<div><h2 class="jobSectionHeader">Join the Future of Commerce with Whatnot!</h2>
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.<h2 class="jobSectionHeader">
Role</h2>
Whatnot's Corporate Security team is looking for an experienced security operations leader to own the physical safety of our people &mdash; across offices, live events, and the field.
This role lives in both the strategic and tactical worlds. Half the job is program-building: developing the frameworks, playbooks, and vendor standards that scale with a fast-growing company. The other half is being the person our teams rely on when the stakes are high &mdash; a flagship seller event in a new city, a sensitive field engagement, a crisis developing overseas. You need to be equally comfortable writing the playbook on Monday and executing it on Friday.
You'll partner daily with Workplace, People, Marketing, and Category teams, and manage a network of third-party vendors across our global and growing portfolio. The role reports into Corporate Security and sits at the intersection of operational rigor and strategic program growth.<ul><li>
Office Security Operations<ul><li>
Own the security standard across all Whatnot global office locations</li><li>
Manage third-party guard vendors to performance expectations you will define &mdash; not just oversight, but accountability</li><li>
Partner with Workplace on emergency response programs</li><li>
Be the person with the plan when something goes wrong at one of our sites</li></ul></li><li>
Event Security Operations<ul><li>
Develop repeatable security playbooks for events ranging from intimate seller meetups to large-scale live activations</li><li>
Conduct advance site assessments (in-person or virtual) and implement appropriate security measures</li><li>
Serve as the on-the-ground security lead at high-visibility activations, managing vendors in real time</li></ul></li><li>
Field Security Operations<ul><li>
Assess and mitigate risk for seller engagements, category activations, and community-based initiatives</li><li>
Build training and incident response protocols for Category and Community team members working in non-traditional environments: retail floors, warehouses, private residences, etc</li></ul></li><li>
Travel Security Management<ul><li>
Assist in the initial design and oversight of Whatnot&rsquo;s travel security framework supporting domestic and international travel</li><li>
Support response coordination for travel-related incidents and crises as needed</li></ul></li></ul><h2 class="jobSectionHeader">
Location &amp; Travel</h2>
This role will be based in Los Angeles, CA or New York, NY. The successful candidate must live within commuting distance of one of these two locations. Expected in-office cadence: 2&ndash;3 days per week, with flexibility to be on-site more frequently during major events, activations, or security initiatives.
This role includes regular domestic and international travel (~25-40%) to support events, office operations, and field engagements.
<h2 class="jobSectionHeader">You</h2>
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
As our next Corporate Security Operations Manager, you should have 10+ years of physical security experience, plus:<ul><li>
10+ years of experience in corporate security operations, with extensive depth in the multi-office environment pillar and solid experience in the events/field security pillar</li><li>
A track record of managing external vendors to high standards and running cross-functional partnerships without friction</li><li>
You must know what &quot;good&quot; looks like and how to build toward it in a fast-moving organization
</li><li>You are at your best when the environment is fast-moving and the playbook doesn't exist yet &mdash; you spot what needs fixing, scope it, and get to work</li><li>
You communicate in plain language that non-security stakeholders can act on</li><li>
You are willing to work in office 2-3 days a week and travel at least 25% of your time</li></ul>
Bonus points if you have:<ul><li>
Experience in high-growth tech companies, marketplaces, or live-event businesses</li><li>
International office or event security experience</li><li>
Hands-on experience with global travel security programs
</li></ul><h2 class="jobSectionHeader">Benefits
</h2><ul><li>Generous Holiday and Time off Policy</li><li>
Health Insurance options including Medical, Dental, Vision</li><li>
Work From Home Support<ul><li>
Home office setup allowance</li><li>
Monthly allowance for cell phone and internet</li></ul></li><li>
Care benefits<ul><li>
Monthly allowance for wellness</li><li>
Annual allowance towards Childcare</li><li>
Lifetime benefit for family planning, such as adoption or fertility expenses</li></ul></li><li>
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally</li><li>
Monthly allowance to dogfood the app<ul><li>
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).</li></ul></li><li>
Parental Leave<ul><li>
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.</li></ul></li></ul><h2 class="jobSectionHeader">
EOE</h2>
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $174K - $205K</div>

Corporate Security Operations Manager

Netflix

<div>
 At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what&rsquo;s next.
 
 
 
 
 The Opportunity
 
 
 
 
 
 We are seeking a proactive and experienced Content Security Manager to lead our efforts in protecting pre-release content, the workflows, and the associated resources across Netflix teams. This role is pivotal in ensuring our productions and intellectual property are secure in our VFX, Animation, and Transmedia workflows &mdash; from development through distribution. As the Content Security Manager, you will serve as the primary point of contact for addressing content security matters amongst our teams, ensuring that our Global Content Security standards are properly tailored and implemented across unique entities and workflows, partnering closely with our internal cross-functional teams and our external partners.
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 <ul>
 <li>
 Develop and implement comprehensive content security strategies specifically tailored for Netflix teams, ensuring robust protection across unique content lifecycles.
 </li>
 <li>
 Serve as the central lead for all cross-functional team content security matters, including rapid incident response and resolution of security issues in collaboration with internal and external stakeholders.
 </li>
 <li>
 Partner closely with internal production, legal, and product teams to ensure Global Content Security standards are seamlessly integrated into team workflows from development through distribution.
 </li>
 <li>
 Enable teams to engage in third-party production and content creation by ensuring secure content handling end states.
 </li>
 <li>
 Build and maintain high-trust relationships with various team leadership, engineering, Security Privacy &amp; Assurance, Creative Innovation and external partners to bake security protocols into the specialized production processes of diverse creative entities, and exciting new initiatives.
 </li>
 <li>
 Provide bespoke technical guidance and training to teams on best practices for protecting intellectual property within complex, non-standard creative workflows.
 </li>
 <li>
 Oversee the deployment and adoption of security technologies and tools designed to safeguard high-value assets from unauthorized access, leaks, and piracy within various environments.
 </li>
 <li>
 Contribute to the evolution of Global Content Security standards by advocating for the unique needs and innovative practices within the landscape, ensuring that our security posture is purpose-driven and future-minded.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proven experience (10+ years) in a content security, information security, or related role within the entertainment industry, preferably dealing with Content Creation, post-production, animation and VFX.
 </li>
 <li>
 Strong understanding of production workflows, content-handling vendor management, and cybersecurity best practices.
 </li>
 <li>
 Experience working with creative talent and an understanding of production challenges and IP security needs.
 </li>
 <li>
 Demonstrated ability to communicate complex security requirements and best practices to both technical and non-technical stakeholders.
 </li>
 <li>
 Strong problem-solving skills, with the ability to assess and respond to security incidents swiftly and effectively.
 </li>
 <li>
 Ability to work independently and as part of a global team, demonstrating strong leadership and collaboration skills.
 </li>
 <li>
 Familiarity with content security technology, anti-piracy protections, and industry standards.
 
 
 </li>
 </ul>
 Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $400,000.00 - $680,000.00.
 
 
 Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
 
 
 Netflix is a unique culture and environment. Learn more here.
 
 
 Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
 
 
 We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
</div>

Manager, Content Security

Pure Food UK

<div><h1 class="jobSectionHeader">Director of Physical Security</h1><h2 class="jobSectionHeader">
About Pure</h2>
Pure is building the future of rare coin and precious metal trading. We believe collectors and investors deserve financial infrastructure that matches the standards of modern markets. That is why we are creating a new kind of order book marketplace that brings transparency, efficiency, and trust to an industry still rooted in legacy systems.<h2 class="jobSectionHeader">
What You Will Be Doing</h2><ul><li>
Lead the design, implementation, and ongoing maintenance of robust physical security protocols for our facility</li><li>
Oversee day-to-day physical security at Pure&rsquo;s location, ensuring adherence to security standards and protocols</li><li>
Monitor security cameras and alarm systems to ensure active surveillance and immediate response to incidents</li><li>
Supervise the inflow and outflow of all deliveries, verifying proper procedures and documentation are followed</li><li>
Work closely with staff and operations to maintain a secure environment and resolve any security concerns</li><li>
Train and guide team members on security protocols and emergency procedures</li><li>
Conduct regular security audits and work with management to address any gaps</li><li>
Provide incident reporting and maintain security logs as required</li></ul><h2 class="jobSectionHeader">
Who You Are</h2><ul><li>
5+ years of relevant experience in physical security, facility protection, or law enforcement</li><li>
Strong knowledge of physical security technology such as surveillance cameras, access control systems, and alarm monitoring</li><li>
Excellent attention to detail, observant, and able to identify and address security risks quickly</li><li>
Professional, trustworthy, and able to maintain confidentiality</li><li>
Able to work independently and proactively with minimal supervision</li><li>
Strong communication and organizational skills</li><li>
Experience developing and enforcing security protocols and procedures</li><li>
California Guard Card (current and valid)</li><li>
California Exposed Firearms Permit (current and valid)</li><li>
Valid Concealed Carry Weapon (CCW) Permit</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Competitive compensation</li><li>
Health coverage &amp; insurance: Medical, dental</li><li>
Retirement: 401(k) with employer match</li><li>
Extras &amp; perks: Daily lunches, Wellness stipend</li><li>
Fast-paced, collaborative environment with ownership and autonomy</li></ul>
If you are dedicated to maintaining a safe and secure workplace, and excited to help build industry-leading security protocols, we encourage you to apply.
Compensation Range: $75K - $110K</div>

Director of Physical Security

Alliance Ground International

<div>Job Description:
Job Description:
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Agents do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Agent! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service agents are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
27.60 -30.15
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Passenger Service Agent

UCLA Health

<div><div>Description
Serving at UCLA Health will give you the opportunity to use your specialized abilities to help improve the lives of our patients, their families, and your fellow UCLA Health team members. You&rsquo;ll provide critical support that makes healing happen. We&rsquo;d love to have you join us.
Under the supervision of the Security Manager/Supervisor, dispatches Security Personnel to emergency and non-emergency calls for service. Process and record emergency and routine call and complaints. Answers incoming phone calls, operates a computer aided dispatch system, and monitors system alarms. Monitor and direct appropriate response to all calls for service, visually monitor extensive CCTV system, and other duties assigned. Incumbent must possess and maintain a valid California driver&rsquo;s license. Incumbent must possess P.O.S.T Certification as a Dispatcher or obtain certification within 6 months of hire.
Salary Range: $30.36-$43.49 Hourly</div><div>
Qualifications<div>
Required:
 
<ul><li>Valid California Driver's License</li><li>
Dispatch Post Certification, required (if you do not possess Post Certification, it must be attained within 6 months of employment)</li><li>
Ability to communicate with supervisors, staff, patients, and visitors accurately, timely, and using appropriate methods e.g. phone, letters, memos, email, type 30 WPM etc.
</li><li>Ability to produce documents and paperwork following established policies and guidelines.
</li><li>Ability to work assigned shifts according to schedule, or other assigned shifts &amp; duties.</li><li>
Coordinate and prioritize multiple requests for service received simultaneously ensuring all calls are properly dispatched and documented. Skill in interacting diplomatically with the public in a high volume, continuous public contact setting.
</li><li>Ability to see aspects of public relations in all facets of the job and the ability to understand the effects of actions on the entire organization.</li><li>
Skill in speaking clearly and distinctly, using correct English to communicate with public and department personnel in a concise and informative manner.</li><li>
Ability to prioritize and disseminate information quickly and accurately, and to act on such information.</li><li>
Skill in word processing using Windows based software including Excel spreadsheets/graphs required. Additionally, the ability to edit and update systems, files, and documents.</li><li>
Ability to identify and use resources to solve problems and provide more efficient service.</li><li>
Skill in operating two way radio equipment, and routine maintenance of same.
</li><li>Ability to effectively operate various forms of alarm, access control systems, and handle routine maintenance of same.</li><li>
General knowledge of basic medial and law enforcement terminology.
</li><li>Ability to establish and maintain cooperative working relationships with security personnel, police officers, and Medical Center, RNPH, and Medical Plaza employees.</li></ul></div></div></div>

Security Dispatcher - Ronald Reagan UCLA Medical Center

Hallmark Aviation Services

<div>&quot;ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE&quot; 


Hallmark Aviation is seeking an AIRLINE ACCOUNT MANAGER to provide Exceptional service

to our WORLD CLASS International Airlines at LAX airport. 

<div>
The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. 
 
 
Airline Business Manager Summary: 
 
<ul><li>Maximize airline account revenues and profitability; Control the budget for labor costs and allocation</li></ul> 
<ul><li>Ensure that airline account operates according to schedule and service level agreements</li></ul> 
<ul><li>Oversee the long-term analysis of manpower needs, groom potential leaders</li></ul> 
<ul><li>Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system</li></ul> 
<ul><li>Develop and cultivates strong customer relations/retention</li></ul> 
<ul><li>Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment</li></ul> 
<ul><li>Provide hands-on supervision of the staff and delegate workload</li></ul> 
<ul><li>Provide direct customer relations support</li></ul> 
<ul><li>Ensure cross training of staff members and monitor mandatory training</li></ul> 
<ul><li>Administer performance recognition and reward program(s)</li></ul> 
<ul><li>Carry out disciplinary action and motivational activities when needed</li></ul> 
<ul><li>Process promotion, demotion and termination paperwork</li></ul> 
<ul><li>Enforce company policies and procedures (including safety, security, and uniform &amp; grooming standards)</li></ul> 
 
 
 
 
Preferred Skills and Experience 
 
 o Proven LEADERSHIP abilities and ORGANIZATIONAL skills 
 
 o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience 
 
 o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.) 
 
 o Excellent interpersonal, coaching and counseling skills 
 
 o Self-driven focus on Customer and Client satisfaction 
 
 o Ability to excel under pressure of meeting extreme deadlines 
 
 o Able to communicate effectively, both verbally and in writing 
 
 o Experienced in planning a roster and monitoring work schedules 
 
 o Able to solve daily problems and make quick decisions within the operation 
 
 o Able to work varied hours, and flexible to travel if needed. 
 
 Apply online today! https://hallmark-aviationcareers.silkroad.com/ 
 
 
 
 
Essential Requirements: 
 
 PREVIOUS AIRLINE EXPERIENCE 
 At least 18yrs old, with a High School Diploma or G.E.D. 
 English proficient, other languages may be required 
 Basic Math Skills: Adding, Subtracting, Division, and Multiplying 
 Computer Literate 
 Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs 
 Reading &amp; comprehension of reference materials, instructions, policies &amp; procedures 
 
 
Basic Requirements: 
 
 Valid US work authorization 
 Professional demeanor and exceptional presentation 
 Flexible schedule &amp; availability
 
 Background Check, Fingerprinting required 
 Drug Screen required on day of hire</div> 
 
 
Required Skills 
. 
 
 
Required Experience 
.</div>

Airline Account Manager - Starting at $70K+

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