senior accountant

hr manager

senior architect

project manager

sales manager

senior manager

Wise Australia Investments

<div><div><div>Wise is a global technology company, building the best way to move and manage the world&rsquo;s money. 
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money. 
For everyone, everywhere.
. 
Job Description 
Wise is looking for an experienced and forward-thinking Compliance Senior Manager to join our team in Dubai. This role will be responsible for building, leading, and managing the compliance framework for our new stablecoin and virtual asset services, licensed by Dubai's Virtual Assets Regulatory Authority (VARA). This is a unique opportunity to shape our compliance strategy from the ground up under a new regulatory paradigm.
As the Compliance Senior Manager, you will be the primary point of contact with VARA, ensuring that our operations not only meet but exceed regulatory expectations. You will work closely with a global team of specialists across Product, Legal, Operations, and Engineering to launch and scale innovative products safely and compliantly, helping us achieve our mission of making money instant, convenient, and transparent for everyone.
Key Responsibilities:
1. Regulatory Oversight &amp; Licensing<ul><li>
Act as the designated Virtual Asset Compliance Officer (VACO) as required by Virtual Assets Regulatory Authority (VARA), holding ultimate responsibility for the integrity and effectiveness of the compliance framework.</li><li>
Own the relationship with VARA, serving as the point of contact for all licensing, reporting, examinations, and strategic engagement.</li><li>
Build and maintain a robust, scalable compliance program tailored to the VARA framework.</li><li>
Oversee the maintenance of our VARA license, monitor, interpret, and advise the business on all regulatory developments from VARA and other relevant UAE authorities.</li></ul>
2. Governance &amp; Advisory<ul><li>
Localise and implement Wise&rsquo;s global compliance policies to ensure they are fit-for-purpose and compliant with VARA rules.</li><li>
Develop and deliver targeted training to the Board and senior management on the VARA framework and the specific risks associated with virtual assets.</li><li>
Report directly to the Board and senior leadership on the health of the compliance program, providing clear insights into emerging risks and the effectiveness of controls.</li><li>
Act as the key strategic advisor to the business, providing clear and practical compliance guidance on new product development and market expansion.</li></ul>
3. Financial Crime Compliance<ul><li>
Design and manage the financial crime risk management framework, addressing risks specific to virtual assets such as blockchain analytics, the &quot;Travel Rule&quot;, and counter-party VASP due diligence.</li><li>
Own the Suspicious Activity Reporting (SAR/STR) process, managing interactions with the UAE&rsquo;s Financial Intelligence Unit (FIU).</li><li>
Establish risk-based procedures for customer due diligence (CDD) and enhanced due diligence (EDD), and act as the point of escalation for high-risk customer approvals.</li></ul><ul><li>
Regularly assess the money laundering, terrorist financing, and sanctions risks associated with our virtual asset products and services.</li><li>
Implement systems and key risk indicators (KRIs) to track and monitor our regulatory and financial crime risks effectively.</li></ul>
This role will give you the opportunity to:<ul><li>
Build a compliance function from the ground up in the pioneering regulatory landscape of virtual assets in Dubai.</li><li>
Leverage your subject matter expertise to shape and influence the application of the VARA framework, setting a new standard for compliance in the virtual assets sector.</li><li>
Collaborate with brilliant teams across Wise, embedding compliance in our product innovation and growth strategy.</li></ul>
Qualifications &amp; Experience:<ul><li>
Minimum of 8 years&rsquo; experience in a regulatory or financial crime compliance role, OR 5 years of experience combined with a relevant professional certification (e.g., Certified Cryptoasset Financial Crime Compliance (CCFCC), Chainalysis Reactor Certification (CRC)).</li><li>
Demonstrable, direct, hands-on experience and in-depth knowledge of the virtual assets/cryptocurrency sector, including an understanding of key risks and industry best practices.</li><li>
Profound knowledge of UAE AML/CFT regulations and the FATF Recommendations for Virtual Asset Service Providers (VASPs). Experience with the VARA framework is a significant advantage.</li><li>
Proven ability to build and manage a compliance program, with experience in policy writing, risk assessment, and regulatory engagement.</li><li>
A &quot;growth mindset&quot; &ndash; you are passionate about expanding Wise's mission in a compliant, pragmatic, and solution-oriented manner.</li><li>
Excellent communication, negotiation, and interpersonal skills, with the ability to influence and build trust with internal and external stakeholders.</li><li>
Ability to work autonomously in a fast-paced, time-sensitive environment.</li></ul> 
Additional Information<div></div> 
For everyone, everywhere. We're people building money without borders &mdash; without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences. 
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on </div></div><div><div><div><div>Instagram</div></div></div></div></div><div></div>

Compliance Senior Manager

Commercial Bank of Dubai

<div>Dubai, Dubai, AE Management Permanent ID: 102432</div>
 <div><div><div><div><h3 class="jobSectionHeader">DESCRIPTION</h3>
<div>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. 
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022. 
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and delivering service that really goes the extra mile. 
Job Purpose:
﻿
To lead, develop and execute the Bancassurance sales strategy across the bank&rsquo;s retail and business banking segments. The role drives revenue growth, ensures regulatory compliance, strengthens insurance partner relationships, and delivers customer-centric business outcomes. The Senior Manager, Bancassurance Sales is accountable for generation of insurance business through all the entire distribution ecosystem (branches, telesales, digital, and relationship-managed channels), ensuring productivity, quality assurance, and sustainable growth. 
Principal Accountabilities: 
Strategy &amp; Business Leadership
﻿
﻿Develop and implement the annual Bancassurance Sales strategy aligned with business priorities and revenue targets.
Identify new product opportunities in collaboration with Product, Risk, Compliance, and Insurance partners.
Drive portfolio growth across protection, savings, and investment-linked insurance products. 
Sales Distribution Management
﻿
Lead and manage business generation for insurance products through all sales channels including branches, telesales, RMs, and outsourced sales teams.
Set performance targets and monitor KPIs such as ANP, case count, productivity per salesperson, conversion rates, and persistency.
Optimize sales funnel performance and drive field coaching, certification as required, and sales capability programs. 
Governance, Compliance &amp; Quality Assurance
﻿
Ensure compliance with UAE Central Bank, Insurance Authority, and internal conduct standards.
Oversee adherence to approved sales scripts, documentation completeness, call-back verification, and cooling‑off requirements.
Continuously improve governance processes in partnership with Business Risk &amp; Governance and Compliance teams.
Ensure zero‑tolerance adherence to mis‑selling, suitability, and fair customer outcomes. 
Partner Relationship Management
﻿
Manage strategic relationships, in partnership with the Insurance Product Manager, with insurance partners and ensure delivery of agreed SLAs, product training, claims support, and campaign development.
In partnership with the Insurance Product Manager, negotiate performance targets, partnership agreements, incentive structures, and annual business plans. 
People Leadership
﻿
Lead insurance performance, coach, motivate, and develop the Sales teams across multiple channels to achieve high performance.
Oversee hiring of any insurance specific staff, certification as required, and ongoing competence assessments of sales staff.
Establish a culture of ethical selling, accountability, and continuous improvement. 
Financial &amp; Operational Performance
﻿
Own the annual Bancassurance Sales budget and revenue plan.
Track performance dashboards, MIS, incentive payouts, retention metrics, and clawback management.
Ensure accurate sales reporting and coordination with Finance and Product teams.</div></div></div></div></div>
 <div><div><div><div><h3 class="jobSectionHeader">REQUIREMENTS</h3>
<div>Education and Experience 
Bachelor&rsquo;s degree required; Masters preferred (Finance, Business, Insurance, or related fields). 
Minimum 10 years of relevant experience, with at least 5 in a senior Bancassurance or retail banking role. 
Experience working in a peer bank or financial institution with comparable scale and ambition.</div></div></div></div></div>

Senior Manager, Bancassurance Sales

Emirates NBD

<div>About ENBD
Emirates NBD is a market leader across the MENAT (Middle East, North Africa and T&uuml;rkiye) region with a presence in 13 countries, serving over 9 million customers. Emirates NBD is the leading financial services brand in the UAE with a Brand value of approximately USD 4 billion. We serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate &amp; institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With over half a million users, it continues to be the fastest-growing digital bank in the region.
Job Overview
As a Senior Manager - Digital Growth Assets at Emirates NBD, your role is to brings together digital native&rsquo;s lifestyle expectations &amp; needs and their money together into one app. As Liv continues to grow rapidly and new challenger digital banks emerges in the market, building innovative products with clear customer value proposition is essential to differentiate ourselves from competition.
Key Responsibilities
<ul><li>Responsible for all the retail asset products including Credit cards, loans and related services
</li><li>Define the customer value proposition across the products to drive higher adoption; Liaise with senior management stakeholders to align the value proposition with the Strategy
</li><li>Build innovative first-in-the-market products and journeys to differentiate Liv from competition
</li><li>Smoothen the existing digital customer journeys to enhance customer experience as well as minimize the funnel drop off
</li><li>Drive customer engagement and portfolio management activities like IPP X-sell, Balance transfer, Loan top-ups etc.
</li><li>Drive customer acquisition &amp; Product/Service X-sell in coordination with marketing team
</li><li>Develop and enable smooth back-up journeys to assist customers during any customer drop off
</li><li>Co-ordinate with the different channels and partnership team to drive digital sales for the products &amp; maximize customer value proposition
</li><li>Define regular campaigns across products X channels, including spend campaigns, and monitor performance to build a learnings repository
</li><li>Revenues and profitability across products driven by product acquisition as well as portfolio management
</li><li>Build seamless sales journeys for customers including but not limited to customer acquisition &amp; onboarding, product introduction &amp; X-sell and customer reactivation
</li><li>Daily monitoring of the customer drop-off across different levels of the funnel; Building &amp; implementing initiatives to enhance the funnel conversion
</li></ul>Skills and Experience
<ul><li>Graduate / Post Graduate in Engineering, Economics, Marketing, Business
</li><li>4-6 years of Experience in retail banking industry
</li><li>Experience in digital industry (like digital banking, e-comm etc.) is a plus
</li><li>Experience of managing a P&amp;L
</li><li>Start-up experience is a plus
</li><li>Developing and understanding digital journeys and funnel management
</li><li>Collaborate across different teams to drive new products / journeys
</li><li>Managing a team
</li></ul>There&rsquo;s never been a better time to join Emirates NBD.
We&rsquo;re one of the region&rsquo;s most recognisable brands. We&rsquo;re banking innovation leaders. We&rsquo;re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.</div>

Senior Manager - Digital Growth Assets

Majid Al Futtaim

<div>
 
 
 Role Title:
 
 
 
 Senior Manager - Client Services (Retail Media) | Majid Al Futtaim Retail | UAE
 
 
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The Senior Manager &ndash; Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem. Driving retail media revenues across our expanding markets; inclusive of KSA, EGY, KEN and QAT delivering best in class omni-channel campaigns.
 
 
 The Senior Manager &ndash; Client Services is responsible for driving sustainable revenue growth while ensuring exceptional client experience across the retail media network &ndash; Precision Media. Leading strategic advertiser relationships, owns commercial outcomes across our International expanding markets, client partners and acts as the senior escalation point for campaign delivery, performance and commercial partnership development.
 
 
 
 
 
 
 
 
 Role Details:
 
 
 
 Revenue &amp; Commercial leadership
 
 
 <ul>
 <li>
 Own and deliver revenue targets across our growth markets portfolio of brand and agency partners.
 </li>
 <li>
 Lead annual commercial planning, forecasts and JBP plans with key clients.
 </li>
 <li>
 Drive growth through upsell and cross-sell across on-site, off-site, in-store and data-led retail media solutions.
 </li>
 <li>
 Partner with internal stakeholders on go-to-market strategy, alignment with commercial/sourcing teams, digital leads and agency partners to align on strategy to deliver for the business.
 </li>
 <li>
 Drive the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Client Services &amp; Partnership Management
 
 
 <ul>
 <li>
 Serve as the senior client lead for strategic accounts, ensuring best in class service experience
 </li>
 <li>
 Build trusted long-term partnerships through consultative selling and proactive account management across monetisation leads for each country
 </li>
 <li>
 Lead standardization and excellence for quarterly business reviews, strategic planning sessions and client team media planning and pitching.
 </li>
 <li>
 Translate retail media network strategy into actionable client-level sales and service plans
 </li>
 <li>
 Educate advertisers and agencies on retail media best practices and innovations
 </li>
 <li>
 Support the launch and adoption of new media products, formats and capabilities
 </li>
 <li>
 Ensure team media campaign delivery, delivered against agreed KPIs including ROAS, sales uplift, reach and incrementality
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Minimum experience
 
 
 <ul>
 <li>
 8-10+ years experience in client management, media sales or digital advertising.
 </li>
 <li>
 Online advertising, digital media, or analytics sales experience with global and regional accounts
 </li>
 <li>
 Must have significant success in media sales, with a specific focus on digital display from either retailer, publisher or media agency. (retail media experience highly desirable)
 </li>
 <li>
 Experience selling audience targeting solutions
 </li>
 <li>
 Experience in managing a high performing team
 </li>
 </ul>
 
 
 
</div>

Senior Manager - Client Services | Retail Media

Confidential

<div>
 
 🚀 We&rsquo;re Hiring: Senior Account Manager
 
 
 
 
 
 Are you energetic, enthusiastic, and always thinking beyond just the project? We&rsquo;re looking for a
 
 Senior Account Manager
 
 who brings strategic thinking, commercial awareness, and an entrepreneurial mindset to help grow both our clients&rsquo; business and ours.
 
 
 
 
 
 💼
 
 What you&rsquo;ll do:
 
 
 
 
 
 <ul>
 <li>
 Own projects from brief to execution
 </li>
 <li>
 Build strong, loyal client relationships
 </li>
 <li>
 Lead pitches and develop winning ideas
 </li>
 <li>
 Manage forecasting, budget control &amp; profitability
 </li>
 <li>
 Work seamlessly with process, teams, and timelines
 </li>
 <li>
 Identify growth opportunities and expand accounts
 </li>
 </ul>
 
 
 
 
 🎯
 
 What we&rsquo;re looking for:
 
 
 
 
 
 <ul>
 <li>
 Minimum
 
 5 years&rsquo; experience
 
 in a marketing/experiential agency
 </li>
 <li>
 Solid business background with strong commercial mindset
 </li>
 <li>
 Exceptional project &amp; stakeholder management skills
 </li>
 <li>
 Ability to think strategically, creatively, and operationally
 </li>
 <li>
 Passion for innovation and delivering outstanding experiences
 </li>
 </ul>
 
 
 
 
 If you&rsquo;re someone who treats every account like your own business and thrives in a fast-paced agency environment, we&rsquo;d love to hear from you.
 
 
 
</div>

Senior Account Manager

Yaz marketing

Urgent HiringOnsite - FulltimeDubai, UAECompany Description:YAZ Media is a strategic digital media agency trusted by some of the world&rsquo;s biggest brands and leading government entities. We operate through four powerhouse departments Marketing, Production, Web, and PR delivering end-to-end digital capabilities at global standards.We craft corporate communications, social-first content, commercial production, and digital experiences that people actually engage with, creating meaningful connections between brands and audiences. With over 10 years of experience, we have partnered with 200+ businesses, including SMEs, Fortune 500 companies, and high-level government entities across the Middle East and beyond. Our aim is simple: to be the region&rsquo;s most reliable digital and social agency, known for innovative, strategic, and truly impactful work.Role Overview:The Senior Account Manager is the bridge between client vision and agency excellence. At YAZ Media, this role is designed for a high-energy, detail-oriented leader who excels at managing complex projects while maintaining exceptional client rapport. You are the day-to-day lead, ensuring that work across all four departments is delivered with precision, on brand, and on time.Unlike a traditional project manager, the Senior Account Manager is a strategic partner to the client. You aren't just checking boxes; you are anticipating needs, identifying growth opportunities, and ensuring that our creative and technical output aligns perfectly with the client&rsquo;s business objectives.Key ResponsibilitiesClient Partnership &amp; Retention<ul><li>Act as the primary point of contact for mid-to-senior level client stakeholders.</li><li>Develop a deep understanding of the client&rsquo;s brand, industry, and competitive landscape.</li><li>Maintain high levels of client satisfaction through proactive communication and flawless delivery.</li><li>Lead client meetings, presentations, and weekly status updates with confidence.</li></ul>Project &amp; Multi-Department Coordination<ul><li>Manage the workflow of integrated campaigns involving Marketing, Production, Web, and PR.</li><li>Ensure internal teams are briefed with clarity, precision, and actionable insights.</li><li>Liaise between departments to ensure a cohesive &quot;one-agency&quot; output for the client.</li><li>Monitor project health, identifying potential bottlenecks before they impact delivery.</li></ul>Revenue Optimization &amp; Growth<ul><li>Support the Account Director in identifying organic growth opportunities within existing accounts.</li><li>Draft compelling proposals and statements of work (SOWs) for new projects.</li><li>Monitor account profitability, ensuring projects stay within budget and resource allocations.</li><li>Identify opportunities for cross-selling YAZ Media&rsquo;s diverse service offerings.</li></ul>Quality Control &amp; Brand Stewardship<ul><li>Review all agency output (content, videos, web builds, press releases) to ensure it meets the client&rsquo;s brief and YAZ Media&rsquo;s quality standards.</li><li>Protect the integrity of the client&rsquo;s brand across all digital and social touchpoints.</li><li>Ensure feedback loops between clients and creative teams are constructive and efficient.</li></ul>Reporting &amp; Insight<ul><li>Oversee the delivery of monthly and campaign-specific performance reports.</li><li>Translate data into meaningful &quot;so-what&quot; insights that prove agency value.</li><li>Conduct post-campaign de-briefs to capture learnings and improve future performance.</li></ul>Requirements<ul><li>5+ years of experience in a digital, social, or integrated agency (UAE/GCC experience preferred).</li><li>A proven track record of managing multi-channel campaigns for high-profile brands.</li><li>Solid understanding of social media trends, production workflows, and digital marketing KPIs.</li><li>Experience in a fast-paced environment where managing multiple &quot;moving parts&quot; is the norm.</li></ul>Skills &amp; Strengths<ul><li>Exceptional Communication: Fluent in English (Arabic is a significant advantage).</li><li>Organizational Mastery: Highly disciplined with time management and task prioritization.</li><li>Solution-Oriented: A proactive problem-solver who brings solutions, not just issues, to the table.</li><li>Commercial Acumen: Comfortable discussing budgets, timelines, and resource requirements.</li><li>Relationship Builder: Naturally empathetic and skilled at navigating diverse personalities.</li></ul>What we offer at YAZ<ul><li>Amazing work culture of inclusivity and diversity.</li><li>Opportunity to work with top-tier clients and government entities.</li><li>Fair compensation based on experience level.</li><li>Medical Insurance including dental coverage.</li><li>Collaborative and creative work environment.</li><li>Career growth and professional development opportunities</li></ul>How to Apply Please send your resume, portfolio links, and work samples showcasing why you're a perfect fit for this role. Apply now at hr@yazmedia.com and Abdelrahman.g@yazmedia.comJob Type: Full-timePay: AED10,000.00 - AED15,000.00 per month

noon

<div>
 
 Build the Future of Retail with Dubai Mall Online
 
 
 
 
 
 Dubai Mall is the world&rsquo;s most visited shopping destination &mdash; welcoming hundreds of millions of visitors every year and home to some of the most iconic global brands. Now, we&rsquo;re taking it online.
 
 
 Dubai Mall Online is a first-of-its-kind digital platform bringing the scale and energy of Dubai Mall into a powerful digital experience &mdash; redefining how customers discover, shop, and receive premium retail.
 
 
 The platform is being built through a long-term partnership between Emaar and noon, one of the world&rsquo;s leading technology and ecommerce companies. Powered by noon&rsquo;s world-class tech, logistics, and digital capabilities, Dubai Mall Online combines the strength of a global retail icon with the speed and ambition of a tech-led organization.
 
 
 We&rsquo;re assembling the founding team behind this launch and looking for ambitious builders who want to create something truly new. If you thrive in fast-paced environments, enjoy solving complex problems, and want to help shape the future of retail at global scale &mdash; this is your moment.
 
 
 Come help build the next chapter of an icon and redefine the future of retail.
 
 
 
 
 
 
 About noon
 
 
 
 Founded in the Middle East, noon is one of the world&rsquo;s leading digital commerce platforms, serving millions of customers across the UAE, Saudi Arabia, and Egypt.
 
 
 Over the past decade, noon has built a world-class technology platform, last-mile logistics network, and operations engine powering multiple businesses &mdash; from ecommerce and quick commerce to food delivery, fintech, and digital services.
 
 
 Today, noon operates some of the region&rsquo;s most recognizable consumer brands, including noon.com, noon Minutes, and Supermall, delivering at scale with speed, innovation, and customer obsession at its core.
 
 
 Joining noon means working in a high-ownership environment where small teams build big things, decisions move fast, and impact is visible. It&rsquo;s a place for builders who want to learn quickly, take responsibility early, and help shape the future of digital commerce in the region.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 We are seeking a Senior Manager, Customer Service to build and lead the customer service function for Dubai Mall Online. This role will be responsible for delivering a best-in-class customer support operation that reflects the premium standards of Dubai Mall while operating at the speed and scale of a modern ecommerce platform.
 
 
 Candidate will oversee customer service operations across all support channels, ensuring fast, efficient, and empathetic resolution of customer inquiries and issues. This leader will design scalable service processes, implement best-in-class support tooling and automation, and build high-performing teams capable of delivering consistent and high-quality customer service.
 
 
 As a founding leadership role, this position will play a critical part in establishing how customer service operates and scales for Dubai Mall Online from day one.
 
 
 
 
 
 
 What you'll do
 
 
 
 
 
 
 Customer Service Strategy &amp; Operations
 
 <ul>
 <li>
 Define and execute the overall customer service strategy aligned with Dubai Mall Online&rsquo;s premium brand positioning.
 </li>
 <li>
 Lead the day-to-day customer support operations across all service channels including chat, email, voice, and social media.
 </li>
 <li>
 Ensure fast, efficient, and high-quality resolution of customer inquiries, issues, and complaints.
 </li>
 <li>
 Develop service standards and operational frameworks that balance efficiency with high-quality service delivery.
 </li>
 <li>
 Drive continuous service improvement initiatives using customer feedback, operational data, and service analytics.
 </li>
 </ul>
 
 
 
 
 Customer Support Operations &amp; Escalations
 
 <ul>
 <li>
 Oversee all customer support activities including inquiries, complaints, order issues, delivery concerns, and return-related support.
 </li>
 <li>
 Design and optimize processes for handling returns, refunds, and exchanges in coordination with operations and logistics teams.
 </li>
 <li>
 Manage complex customer escalations and ensure timely and effective resolution.
 </li>
 <li>
 Act as the senior escalation owner for high-impact customer issues and executive-level cases.
 </li>
 <li>
 Partner closely with logistics, marketplace, product, and operations teams to resolve root-cause issues and prevent recurrence.
 </li>
 </ul>
 
 
 
 
 Tooling, Automation &amp; Process Excellence
 
 <ul>
 <li>
 Evaluate, implement, and optimize customer service platforms and support tooling.
 </li>
 <li>
 Drive automation initiatives to improve response times, resolution efficiency, and operational scalability.
 </li>
 <li>
 Develop and maintain scalable SOPs and service playbooks to ensure consistent customer service delivery.
 </li>
 <li>
 Leverage AI, workflow automation, and knowledge management systems to enhance support efficiency while maintaining service quality.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Capability Building
 
 <ul>
 <li>
 Build, lead, and develop a high-performing customer service organization.
 </li>
 <li>
 Design onboarding, training, and continuous development programs for customer support teams.
 </li>
 <li>
 Establish performance metrics, coaching frameworks, and quality assurance standards.
 </li>
 <li>
 Foster a service-oriented culture focused on responsiveness, accountability, and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 Performance Management &amp; Insights
 
 <ul>
 <li>
 Define and own customer service KPIs including CSAT, response time, resolution time, first-contact resolution, and escalation metrics.
 </li>
 <li>
 Translate customer feedback and support data into actionable operational improvements.
 </li>
 <li>
 Deliver regular executive reporting and recommendations based on service performance and operational insights.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 7+ years of experience in Customer Service, Customer Support, or Customer Operations leadership roles within ecommerce, marketplace, retail, or technology environments.
 </li>
 <li>
 Proven experience building or scaling customer service functions in fast-growth or launch environments.
 </li>
 <li>
 Strong understanding of ecommerce operations, logistics, and post-purchase customer support processes.
 </li>
 <li>
 Experience implementing customer service platforms, automation, and operational process improvements.
 </li>
 <li>
 Demonstrated success managing customer service performance metrics such as CSAT, response time, and resolution efficiency at scale.
 </li>
 <li>
 Strong stakeholder management skills with the ability to collaborate across operations, logistics, product, and marketplace teams.
 </li>
 <li>
 Experience leading and developing large operational support teams in high-growth environments.
 </li>
 </ul>
 
 
</div>

Senior Manager, Customer Service - Dubai Mall Online

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1141 senior manager jobs In Dubai

Compliance Senior Manager

Senior Manager, Bancassurance Sales

Senior Manager - Digital Growth Assets

Senior Manager - Client Services | Retail Media

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Senior Account Manager

Senior Manager, Customer Service - Dubai Mall Online