senior web engineer

Bayt Almaloumat Alarabiya For Information Technology

Senior IT Infrastructure &amp; Systems Engineer (Arabic speakers only)Location: [Riyadh, Saudi Arabia] Employment Type: Full-Time Experience: Minimum 3 YearsJob SummaryWe are looking for a hands-on Senior IT Infrastructure &amp; Systems Engineer with proven experience in Microsoft 365, servers, virtualization, networking, firewalls, backup, and data center projects.The candidate will be responsible for designing, implementing, migrating, and supporting IT infrastructure solutions for customers.Key Responsibilities<ul><li>Perform Microsoft 365 email, Teams, OneDrive, and SharePoint migrations.</li><li>Support Microsoft CSP customers and troubleshoot Microsoft 365 services.</li><li>Install and configure FortiGate firewalls, security policies, NAT, VPN, IPS, and web filtering.</li><li>Install and configure physical servers, Windows Server, SQL Server, and Active Directory.</li><li>Install and manage VMware ESXi and vSphere environments.</li><li>Redesign existing networks, create VLANs, and implement network segmentation.</li><li>Install and configure Veeam Backup &amp; Replication.</li><li>Design and implement server high-availability, backup, and disaster recovery solutions.</li><li>Upgrade and reorganize existing data centers, including racks, cabling, power, labeling, and equipment installation.</li><li>Prepare network diagrams, implementation plans, technical documentation, and handover reports.</li><li>Provide on-site and remote technical support to customers.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Computer Engineering, or a related field.</li><li>Minimum 3 years of proven hands-on experience in IT infrastructure and system integration.</li><li>Strong experience with:</li><li>Microsoft 365 and email migrations</li><li>Windows Server and Active Directory</li><li>Fortinet FortiGate</li><li>VMware virtualization</li><li>Veeam Backup &amp; Replication</li><li>SQL Server installation</li><li>VLANs, routing, switching, and network security</li><li>Server high availability and disaster recovery</li><li>Data center implementation and renovation</li><li>Strong troubleshooting, documentation, and customer communication skills.</li><li>Ability to manage customer projects independently.</li></ul>Preferred CertificationsMicrosoft, Fortinet, VMware, Veeam, Cisco, or equivalent certifications are preferred.Candidates should include details of relevant projects in their CV.Job Type: Full-timeExperience:<ul><li>Install and configure FortiGate firewalls, security policies: 3 years (Required)</li><li>Windows Server , SQL Server installation ,Active Directory: 3 years (Required)</li><li>VMware virtualization: 3 years (Required)</li><li>VLANs, routing, switching, and network security: 3 years (Required)</li><li>Microsoft 365 and email migrations: 3 years (Required)</li><li>Ability to manage customer projects independently: 3 years (Required)</li><li>chatgpt and claude: 2 years (Required)</li></ul>Work Location: In person

IT Infrastructure & Systems Engineer

YO IT Consulting

<div>
 
 Job Description
 
 
 
 
 Role Title:
 
 Frontend Software Engineer
 
 
 
 Role Type:
 
 Contract
 
 
 
 Location:
 
 Remote
 
 
 
 Scope Of Work
 
 
 
 <ul>
 <li>
 Create high-quality technical documentation and structured examples based on real-world frontend engineering scenarios.
 </li>
 <li>
 Apply your frontend engineering expertise to evaluate UI implementations, styling decisions, and best practices.
 </li>
 <li>
 Interpret component style guides and screenshots to produce accurate technical outputs and documentation.
 </li>
 <li>
 Interpret and translate component style guides and interface screenshots into precise, visually consistent UI deliverables.
 </li>
 <li>
 Implement pixel-perfect, responsive web components using modern technologies such as Typescript and CSS3.
 </li>
 <li>
 Ensure all UI elements adhere to established design systems and accessibility standards.
 </li>
 <li>
 Collaborate asynchronously through clear documentation and constructive feedback within a remote-first environment.
 </li>
 <li>
 Proactively identify, communicate, and resolve inconsistencies or ambiguities in design specifications.
 </li>
 <li>
 Optimize UI performance across devices, focusing on fast load times and smooth interactions.
 </li>
 <li>
 Contribute domain-specific expertise to guide the training and development of advanced AI models.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Minimum of 3 years of professional experience delivering high-quality front-end solutions.
 </li>
 <li>
 Proven proficiency with Typescript, CSS3, and responsive web design principles.
 </li>
 <li>
 Demonstrated success in building pixel-perfect interfaces from detailed visual references.
 </li>
 <li>
 Experience working with and extending component style guides and design systems.
 </li>
 <li>
 Strong English communication skills
 </li>
 <li>
 Self-motivated and capable of delivering autonomously within distributed project environments.
 </li>
 <li>
 Advanced degree (Master&rsquo;s or PhD) in Computer Science or a related technical discipline is a plus.
 </li>
 </ul>
</div>

Frontend Software Engineer - Remote

Albawani | البواني

<div>
 
 
 Job Title: Junior Mechanical Engineer
 
 
 
 
 Job Location: Saudi Arabia
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The Junior Mechanical Engineer supports the delivery of mechanical works by assisting in the review, coordination, and implementation of design and construction activities on site.
 
 
 Working under the guidance of the Senior Mechanical Engineer and reporting to the Design Manager, the role contributes to shop drawing reviews, site inspections, technical documentation, and multidisciplinary coordination to ensure works are executed in accordance with approved drawings, specifications, and project requirements.
 
 
 The role is primarily site-focused, with responsibility for resolving day-to-day construction issues and supporting technical workflows. As part of this, the Mechanical Engineer is expected to actively contribute to drafting, detailing, and preparation of sketches, mark-ups, and redline drawings using CAD/BIM tools where required (e.g., routing adjustments, coordination fixes, temporary works), ensuring timely and practical solutions without over-reliance on dedicated drafting resources.
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 Key Activities
 
 
 
 
 Design, Site &amp; Construction Support (Mechanical)
 
 
 <ul>
 <li>
 Provide day-to-day mechanical engineering support on site, addressing construction queries, RFIs, and technical clarifications.
 </li>
 <li>
 Review mechanical works (HVAC, plumbing, fire protection, etc.) to verify compliance with approved drawings and specifications.
 </li>
 <li>
 Identify mechanical site issues, discrepancies, or non-conformances and report to the Senior Mechanical Engineer.
 </li>
 <li>
 Coordinate mechanical activities with structural, architectural, electrical, and fit-out works to avoid clashes and execution conflicts.
 </li>
 <li>
 Support inspections, testing, and commissioning activities for mechanical systems.
 </li>
 <li>
 Prepare and update sketches, mark-ups, and simple mechanical drawings/details using CAD tools to support site execution.
 </li>
 <li>
 Assist in producing redline drawings and as-built markups based on actual site conditions.
 </li>
 <li>
 Provide hands-on drafting support (AutoCAD/Revit/BIM tools) when required to resolve site issues efficiently.
 </li>
 <li>
 Ensure all issued sketches and drawings are clear, coordinated, and aligned with approved design intent.
 </li>
 </ul>
 
 
 Shop Drawings, Submittals &amp; As-Built Support
 
 
 <ul>
 <li>
 Review mechanical shop drawings, material submittals, and method statements under supervision.
 </li>
 <li>
 Ensure compliance with design intent, specifications, and project standards.
 </li>
 <li>
 Assist in preparing technical comments and tracking submittal status.
 </li>
 <li>
 Verify that approved shop drawings and materials are properly implemented on site.
 </li>
 <li>
 Support preparation and validation of mechanical as-built drawings and documentation.
 </li>
 </ul>
 
 
 Technical Queries, RFIs &amp; NCR Management
 
 
 <ul>
 <li>
 Assist in preparing responses to RFIs, Technical Queries (TQs), and site clarifications.
 </li>
 <li>
 Support investigation and close-out of NCRs, observations, and quality issues.
 </li>
 <li>
 Coordinate with the Senior Mechanical Engineer to resolve technical and coordination issues.
 </li>
 <li>
 Maintain records of technical correspondence and site decisions.
 </li>
 </ul>
 
 
 Coordination &amp; Communication
 
 
 <ul>
 <li>
 Coordinate with site engineers, subcontractors, and suppliers on mechanical matters.
 </li>
 <li>
 Interface with other disciplines (Architectural, Structural, Electrical, etc.) for coordinated delivery.
 </li>
 <li>
 Attend coordination meetings and provide updates to senior team members.
 </li>
 <li>
 Ensure proper use of document control systems and project workflows.
 </li>
 </ul>
 
 
 Continuous Improvement &amp; Knowledge Sharing
 
 
 <ul>
 <li>
 Develop knowledge of mechanical systems, installation practices, and coordination processes.
 </li>
 <li>
 Support lessons learned and continuous improvement initiatives.
 </li>
 <li>
 Seek guidance from senior engineers and contribute to team knowledge sharing.
 </li>
 <li>
 Promote best practices in mechanical construction quality and execution.
 </li>
 </ul>
 
 
 JOB SPECIFICATIONS
 
 
 
 
 Industry / Domain
 
 
 <ul>
 <li>
 Design &amp; Build engineering projects within the construction industry
 </li>
 <li>
 Multidisciplinary coordination across design and site delivery stages
 </li>
 <li>
 Mechanical systems implementation including HVAC, plumbing, and fire protection systems
 </li>
 </ul>
 
 
 Necessary Knowledge and Experience
 
 
 <ul>
 <li>
 Minimum 4&ndash;7 years of relevant experience in mechanical engineering within construction or design-build environments
 </li>
 <li>
 Experience in reviewing drawings, submittals, and supporting site execution
 </li>
 <li>
 Basic understanding of HVAC, plumbing, and fire protection systems
 </li>
 <li>
 Familiarity with multidisciplinary coordination and construction workflows
 </li>
 <li>
 Good command of English (written and spoken)
 </li>
 </ul>
 
 
 Education and Certification Minimum Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical Engineering
 </li>
 <li>
 Professional certification is an advantage but not mandatory
 </li>
 </ul>
 
 
 Job Specific and Technical Skills
 
 
 <ul>
 <li>
 Working knowledge of AutoCAD, Revit, and BIM tools
 </li>
 <li>
 Ability to interpret and review mechanical drawings and specifications
 </li>
 <li>
 Basic understanding of installation, testing, and commissioning processes
 </li>
 <li>
 Ability to produce basic drawings, sketches, and redlines when required to support site delivery
 </li>
 <li>
 Good organizational and documentation skills
 </li>
 <li>
 Strong attention to detail and problem-solving ability
 </li>
 </ul>
</div>

Junior Mechanical Engineer

Fortinet

<div>Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support engineer to contribute to the success of our rapidly growing business. 
You would act as the &ldquo;Technical Support Engineer&rdquo; role to join our Riyadh office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. 
As a Technical Support Engineer, you will:
&bull; Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
&bull; Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.
&bull; Report and follow up with engineering and development to address and resolve product issues.
&bull; Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
&bull; Running real-time phone or remote access sessions with customers.
&bull; Develop core competency in Fortinet&rsquo;s product line and technologies. 
We Are Looking For:
&bull; Good knowledge on Firewall and network security
&bull; Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
&bull; Strong troubleshooting and problem-solving skills in various OSI layer protocols.
&bull; Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
&bull; Working knowledge of Linux OS, virtualization technologies, and cloud computing.
&bull; Experience in Python or any similar language will be an added advantage.
&bull; Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations. 
Educational and Experience Requirements:
&bull; 6 or more years of experience in the computer networking or security industry.
&bull; Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience.
&bull; NSE 4 or equivalent certification &ndash; nice to have 
We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe. 
 
#LI-BG1 #LI-Hybrid</div>

Technical Support Engineer - Saudi

MAZ NEXA

<div>
 
 
 Job Title
 
 
 
 Senior Account Manager
 
 
 
 
 
 
 Location
 
 
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 Employment Type
 
 
 
 Full-time, On-site
 
 
 
 
 
 
 Job Summary
 
 
 
 MAZ NEXA is seeking an experienced, strategic, and client-focused Senior Account Manager to lead key client accounts and build strong, long-term partnerships.
 
 
 The ideal candidate will have a minimum of five years of relevant experience in account management, marketing, digital marketing, and social media marketing. Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
 
 
 This role requires excellent client relationship management, strong commercial awareness, strategic thinking, and the ability to manage multiple integrated marketing projects from planning through execution.
 
 
 The Senior Account Manager will act as the primary link between clients and MAZ NEXA&rsquo;s internal teams, ensuring that client objectives are clearly understood, projects are delivered on time and within scope, and all work meets the agency&rsquo;s quality standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage a portfolio of key client accounts and serve as the primary day-to-day point of contact.
 </li>
 <li>
 Build trusted, long-term relationships with clients by developing a strong understanding of their businesses, industries, audiences, challenges, and marketing objectives.
 </li>
 <li>
 Lead client meetings, presentations, strategic discussions, campaign reviews, and account-planning sessions.
 </li>
 <li>
 Translate client requirements and business objectives into clear marketing strategies, project briefs, scopes of work, timelines, budgets, and measurable deliverables.
 </li>
 <li>
 Develop annual, quarterly, and campaign-level account plans aligned with client objectives.
 </li>
 <li>
 Collaborate closely with Strategy, Creative, Content, Social Media, Digital Marketing, Performance Marketing, Media Buying, PR, Production, SEO, Web Development, and Project Management teams.
 </li>
 <li>
 Ensure internal teams clearly understand client requirements, priorities, deadlines, approval processes, and expected outcomes.
 </li>
 <li>
 Manage integrated marketing campaigns across digital, social media, content, creative, paid media, performance marketing, PR, web, SEO, and other relevant channels.
 </li>
 <li>
 Monitor project timelines, budgets, deliverables, approvals, risks, and overall account performance.
 </li>
 <li>
 Ensure all projects and campaigns are delivered on time, within the agreed scope and budget, and according to MAZ NEXA&rsquo;s quality standards.
 </li>
 <li>
 Review work before it is presented to clients to ensure strategic alignment, accuracy, consistency, and quality.
 </li>
 <li>
 Manage client feedback professionally and ensure that comments, revisions, and approvals are communicated clearly to internal teams.
 </li>
 <li>
 Identify potential challenges early and resolve client concerns, project risks, and account issues proactively.
 </li>
 <li>
 Prepare proposals, presentations, status reports, campaign reports, account reviews, and performance summaries.
 </li>
 <li>
 Analyse campaign performance and work with internal specialists to provide clients with meaningful insights, recommendations, and optimisation opportunities.
 </li>
 <li>
 Develop account growth strategies and identify suitable opportunities for upselling and cross-selling MAZ NEXA&rsquo;s services.
 </li>
 <li>
 Support client retention, contract renewals, scope expansions, and long-term account growth.
 </li>
 <li>
 Maintain strong commercial awareness by monitoring account scope, budgets, resources, profitability, and additional client requests.
 </li>
 <li>
 Identify out-of-scope requests and coordinate the preparation of additional proposals, budgets, or change requests when required.
 </li>
 <li>
 Support new-business opportunities, proposals, pitches, and presentations alongside the Business Development and Strategy teams.
 </li>
 <li>
 Monitor relevant industry, marketing, digital, and social media trends and provide strategic recommendations to clients.
 </li>
 <li>
 Maintain accurate account documentation, meeting notes, action plans, project updates, approval records, and client communications.
 </li>
 <li>
 Mentor and support Account Managers, Account Executives, and junior team members when required.
 </li>
 <li>
 Contribute to improving MAZ NEXA&rsquo;s account-management processes, service quality, client experience, and internal ways of working.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, Communications, Advertising, Public Relations, or a related field.
 </li>
 <li>
 A minimum of five years of professional experience in account management, client servicing, marketing, digital marketing, social media marketing, or integrated communications.
 </li>
 <li>
 Previous agency-side experience within a marketing, advertising, branding, creative, PR, media, social media, or digital agency is strongly preferred.
 </li>
 <li>
 Proven experience managing multiple client accounts and complex integrated marketing projects simultaneously.
 </li>
 <li>
 Demonstrated experience managing client relationships, project scopes, budgets, timelines, deliverables, and cross-functional teams.
 </li>
 <li>
 Strong understanding of marketing, digital marketing, social media marketing, content, creative, paid media, performance marketing, SEO, web, analytics, and campaign reporting.
 </li>
 <li>
 Experience leading client meetings, strategic presentations, campaign reviews, and account-planning discussions.
 </li>
 <li>
 Strong commercial understanding, including account growth, retention, renewals, upselling, cross-selling, scope management, and profitability.
 </li>
 <li>
 Experience using project-management, CRM, analytics, reporting, or marketing platforms is an advantage.
 </li>
 <li>
 Previous experience working with clients in Saudi Arabia or the GCC is highly preferred.
 </li>
 </ul>
 
 
 
 
 
 Skills and Competencies
 
 
 <ul>
 <li>
 Excellent client relationship management and client-servicing skills.
 </li>
 <li>
 Strong leadership, ownership, and stakeholder-management abilities.
 </li>
 <li>
 Excellent verbal and written communication skills in both Arabic and English.
 </li>
 <li>
 Strong presentation, negotiation, facilitation, and influencing skills.
 </li>
 <li>
 Excellent project-management and organizational skills.
 </li>
 <li>
 Strong commercial awareness and business-development mindset.
 </li>
 <li>
 Ability to manage multiple clients, campaigns, and projects simultaneously under tight deadlines.
 </li>
 <li>
 Strategic thinking with the ability to connect marketing activities to business objectives.
 </li>
 <li>
 Strong understanding of digital marketing and social media platforms, channels, and performance indicators.
 </li>
 <li>
 Ability to interpret campaign data and translate it into clear insights and recommendations.
 </li>
 <li>
 Strong problem-solving and decision-making abilities.
 </li>
 <li>
 Close attention to detail, accuracy, quality, and follow-through.
 </li>
 <li>
 Ability to remain professional, composed, and solution-oriented when managing challenging situations.
 </li>
 <li>
 Collaborative team player with the ability to work effectively across multiple departments.
 </li>
 <li>
 Proactive attitude with a strong sense of responsibility and accountability.
 </li>
 <li>
 Proficiency in Microsoft Office, Google Workspace, presentation tools, and relevant project-management platforms.
 </li>
 </ul>
 
 
 
 
 
 Preferred Candidate Profile
 
 
 
 The ideal candidate is an experienced agency professional who understands how to balance client expectations, strategic quality, operational delivery, and commercial performance.
 
 
 They should be confident managing senior stakeholders, capable of leading integrated marketing accounts, and comfortable working with creative, digital, social media, performance, media, PR, and technical teams.
 
 
 The successful candidate will be highly organized, commercially aware, proactive, and focused on delivering an exceptional client experience while protecting the quality and profitability of the agency&rsquo;s work.
 
 
 
 
 
 
 What Success Looks Like
 
 
 
 Success in this role will be measured through:
 
 <ul>
 <li>
 Strong client satisfaction and long-term relationship development.
 </li>
 <li>
 Successful retention and renewal of assigned accounts.
 </li>
 <li>
 Consistent delivery of projects on time, within scope, and according to quality standards.
 </li>
 <li>
 Effective management of client expectations, feedback, budgets, and account risks.
 </li>
 <li>
 Clear and professional account communication and reporting.
 </li>
 <li>
 Achievement of agreed campaign and account objectives.
 </li>
 <li>
 Identification of suitable account-growth, upselling, and cross-selling opportunities.
 </li>
 <li>
 Strong collaboration with internal departments and delivery teams.
 </li>
 <li>
 Positive contribution to the development of junior account-management team members.
 </li>
 </ul>
</div>

Senior Account Manager

IntelliSense.io

<div><h1 class="jobSectionHeader">Join IntelliSense.io and help build the future of Scientific Intelligence</h1>
Are you passionate about building scalable data systems and solving complex technical challenges? We're looking for a Backend Engineer to join our dynamic, global team.
At IntelliSense.io, we're pioneering Objective AI (ODAI), combining fundamental physics with AI to understand and characterise the physical world. Our platform delivers high-value decision recommendations, acting as role-specific co-pilots that augment human intelligence or enable autonomous systems. In short, we're building the brains behind smarter, more efficient operations.<h2 class="jobSectionHeader">
What you'll be working on</h2>
As a Backend Engineer, you'll design and implement robust data solutions that meet both internal and client needs. You'll also play a key role in shaping how we build software, setting standards, and helping teams deliver high-quality work.
Key responsibilities include:<ul><li>
Extracting requirements, designing, developing, and testing software applications</li><li>
Liaising with different teams, including QA team and data scientists to ensure the best processes are used to create the best outcome of a product</li><li>
Troubleshooting and resolving issues related to applications and services</li><li>
Identifying bugs in the microservices and proposing solutions to fix them</li><li>
Collaborating with the data science team to integrate equipment/process models into software components and services</li><li>
Applying principles, best practices, and techniques of engineering, mathematics, and computer science to software development</li><li>
Defining and implementing Unit Test codes, and providing test coverage for the developed software components or services</li><li>
Writing and maintaining documentation for all services and their dependencies</li></ul><h4 class="jobSectionHeader">
What we're looking for</h4><ul><li>
Experience in software engineering, with a strong focus on data systems</li><li>
Proficiency in Java and Node.js</li><li>
SQL skills and experience with both relational and NoSQL databases</li><li>
Hands-on experience with message queues (e.g. NATS, Pub/Sub)</li><li>
Experience building web services using REST and SOAP</li><li>
Working knowledge of Kubernetes and Docker</li><li>
Excellent communication skills and confidence working in distributed teams</li><li>
A degree in Computer Science (or a related field), or equivalent practical experience</li><li>
Fluency in English and Arabic languages</li></ul><h4 class="jobSectionHeader">
Bonus points for</h4><ul><li>
Familiarity with Python</li></ul><h2 class="jobSectionHeader">
Why join us?</h2><ul><li>
Opportunity to work on cutting-edge technology and meaningful data challenges</li><li>
A collaborative, global team of talented engineers and domain experts</li><li>
A continuous learning environment with real opportunities to grow and lead</li></ul><h2 class="jobSectionHeader">
Location</h2>
This role is remote but must be based in Saudi Arabia.<h2 class="jobSectionHeader">
Apply today</h2>
We actively encourage applications from people of all backgrounds. If this role excites you, even if you don't meet every requirement, we'd love to hear from you. 
You belong here. Let's build something extraordinary together.</div>

Backend Engineer

MASTER-WORKS

<div>Master Works is seeking a UX Research &amp; Experience, Senior Consultant to lead user experience research, experience governance, and continuous improvement activities. Act as the principal UX expert supporting the Digital Experience function.
Reporting Line: Operates within the Journeys &amp; User Experience Department, reporting directly to the Department Manager, to ensure alignment with the department&rsquo;s experience targets and deliverables.
Key Responsibilities:<ul><li>Plan and conduct UX Research.</li><li>Perform UX Audits across digital platforms.</li><li>Lead usability testing and A/B testing.</li><li>Analyze behavioral analytics and Voice of Customer insights.</li><li>Design concepts, wireframes and prototypes (low-to-high fidelity) ready for stakeholder review and user testing.</li><li>Measure post-launch experience and adoption.</li><li>Produce actionable UX recommendations and improvement roadmaps.</li><li>Facilitate discovery and experience workshops.</li><li>Support accessibility and digital experience compliance.</li></ul> 
Requirements 
Required Expertise:
<ul><li>UX Research &amp; Discovery (interviews, exploratory research, benchmarking)</li><li>Behavioural &amp; Product Analytics (web/product analytics platforms, e.g., Matomo, GA4; session analytics, e.g., Microsoft Clarity)</li><li>Usability Testing (moderated and unmoderated; testing tools, e.g., Maze)</li><li>Design &amp; Prototyping (Figma / FigJam)</li><li>Voice of Customer &amp; CX Listening (NPS, CSAT; listening tools, e.g., Lucidya)</li><li>Experience Strategy &amp; Governance (experience KPIs, improvement roadmaps, DGA / NDS standards, DXP environments)</li></ul>
Expected Deliverables<ul><li>UX Audit Report &mdash; per platform against NDS and accessibility standards (all MIM platforms).</li><li>Usability Testing Report (methodology, findings, recommendations) &mdash; per testing round / per service before launch. (min 8 reports per quarter)</li><li>Behavioural Analytics Report &mdash; monthly or quarterly, based on platform data. (min 8 reports per quarter)</li><li>VOC Insight Report (operations tickets, NPS, CSAT analysis and recommendations) &mdash; quarterly. (min 8 reports per quarter)</li><li>UX Research Report (interviews, discovery research, benchmarking) &mdash; per study. (min 8 reports per quarter)</li><li>Research Repository &mdash; foundational setup, then continuously maintained.</li><li>Journey Maps (As-is / To-be) for the investor journey &mdash; per journey.</li><li>Experience Measurement Framework (KPI definitions and measurement methodology) &mdash; foundational, one-time.</li><li>Post-launch Experience Report &mdash; per launched service.</li><li>UX Improvement Roadmap with closure tracking &mdash; quarterly.</li><li>DGA Evidence File consolidating research, testing, and measurement outputs &mdash; annual, ahead of the assessment cycle.</li><li>All reports must include methodology, sample, and supporting evidence.</li></ul>
Expected Outcomes<ul><li>Operate the Digital Enablement Department with senior-level expertise.</li><li>Improve digital services and investor journeys.</li><li>Enable data-driven continuous improvement.</li><li>Deliver measurable outputs: the Digital Experience Maturity evidence file, NDS audit cycles for the three platforms, quarterly VOC insight reports (tickets, NPS, CSAT), and concept prototypes for new initiatives.</li><li>Increase business value and service quality.</li><li>Strengthen collaboration between Demand Management, Product, and Digital Enablement.</li></ul>
Job Location: Client Site</div>

UX Research & Experience, Senior Consultant

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