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sr manager airport customer operations

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
This job is a member of the Hubs &amp; Gateways Team within the Customer Experience Division.</li><li>
Responsible for planning, leading and coordinating all phases of Customer Operations at the Airport in collaboration with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA&rsquo;s local business partners. Directly responsible for executing through the team local and corporate initiatives.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll do</b></h2></div><div><ul><li>
Leads and develops a team of operational leaders including but not limited to daily oversight, counseling, performance reviews and training</li><li>
Plans, leads and coordinates all phases of Customer Operations at Airport</li><li>
Collaborates with other department leaders such as Customer Care, Facilities, and Hub Control Center, as well as AA's local business partners</li><li>
Engages with frontline employees as an advocate of our team members and forward looking initiatives, and creating inclusive opportunities to bring teams and people together</li><li>
Evaluates, recommends and implements new processes to improve performance impacting industry critical KPI's; Increase efficiency of relevant processes and resource utilization to maximize performance improvements</li><li>
Analyzes data from multiple sources and identifies needs and opportunities for improvements to mitigate failures</li><li>
Responsible for oversight and leading program development regarding technology and tools associated with baggage process</li><li>
Operational responsibilities include but not limited to departure dependability, baggage handling performance, customer experience, budget and adhoc analysis</li><li>
Interfaces and collaborates with frontline employees, Customer Care, Aircraft Maintenance, Regional Operations, Facilities, Tower Operations, Premium Service, Flight, Flight Service, Sales, etc</li><li>
Develops and directs service programs to ensure optimum product delivery in customer service quality and departure dependability</li><li>
Optimizes manpower, equipment, facilities and funds for Customer Operations</li><li>
Demonstrates and cultivates collaborative relationships across all work groups and teams</li><li>
Establishes workable set of quality controls, regulatory agencies, other stations and staff groups</li><li>
Monitors and develops performance metrics to enhance sustainable delivery of customer operations goals</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Bachelors degree or equivalent work experience/training</li><li>
Thorough understanding of the budget process, headcount and staffing</li><li>
Demonstrated proficiency in identifying areas for improvement in a large-scale operation, and ability to advocate and manage change</li><li>
Prior experience in the application of budgetary knowledge to drive business results operational background in a leadership role</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Experience managing front line leaders</li></ul><p></p><p><b><br>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to lead and serve a large and complex organization through management leaders, individual contributors and front line team</li><li>
Ability to think strategically, weighing long-term implications and solutions</li><li>
Ability to problem solve, build and facilitate relationships at all levels of the organization, both internally and externally</li><li>
Strong analytical skills, labor relations experience including working knowledge of agents and collective bargaining agreements; experience implementing procedures and ensuring consistent service delivery</li><li>
Action oriented, results-driven leader with a natural aptitude for engaging employees across multiple workgroups</li><li>
Flexibility and creativity to adjust to dynamic situations while effectively modeling executive leadership attributes</li><li>
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
</li><li>Applicable valid driver&rsquo;s license as required by local authorities, if applicable
<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Sr Manager, Airport Customer Operations

Airport Minority Advisory Council

<div><p>Apply Here- https://chicago.taleo.net/careersection/100/jobsearch.ftl?lang=en</p><p></p><p><br>
Equipment Dispatcher</p><p>
Department of Aviation</p><p></p><p><br>
Midway Vehicle Services</p><p>
Number of Positions: 2</p><p>
(Additional vacancies possible pending budget approval)</p><p>
Starting Salary: $49.58 per hour</p><p></p><p><br>
This position is open to the public and all current City employees covered under the City's collective bargaining agreement with TEAMSTERS, LOCAL 700 (BARGAINING UNIT #08). Only employees in City job titles in this bargaining unit are eligible to bid.</p><p></p><p><br>
BID INSTRUCTIONS: Apply on the bid site: https://chicago.taleo.net/careersection/103/jobsearch.ftl?lang=en AND</p><p>
1. Check the box on your profile titled &quot;Currently employed by the City of Chicago&quot;</p><p>
2. Enter your employee ID (located on your pay stub labeled 'payee/employee number')</p><p>
3. Select your correct bargaining unit</p><p></p><p><br>
FAILURE TO FOLLOW THESE INSTRUCTIONS WILL RESULT IN A REJECTED BID APPLICATION</p><p></p><p><br>
Applications for this position will be accepted until 11:59pm CDT on 4/20/2026</p><p></p><p><br>
Under general supervision, receives and transmits radio and telephone communications and dispatches appropriate equipment and personnel in response to vehicle and equipment breakdowns, service requests and emergency situations, and performs related duties as required.</p><p></p><p><br>
ESSENTIAL DUTIES</p><ul><li>Positions work assigned shift at a Dispatch Center at O'Hare or Midway International Airport, monitoring, receiving and transmitting radio communications to provide vehicle services to support the airport's operations</li><li>Maintains records and monitors the location of Motor Truck Drivers and their assigned city vehicles, tracking their airside or landside location in the airport through radio communications and maintains records of these activities.</li><li>Answers calls via radio and phone from Airport Operations staff requesting vehicle services support and dispatches vehicles and equipment to assist, including vehicles to escort/transport contractors to airside locations, sweepers, tow trucks, snow removal or salt spreading equipment</li></ul><p></p><ul><li><br>
Relays instructions and assignments given by Motor Truck Foreman and Vehicle Services Management Team to Motor Truck Drivers throughout the airport via two-way radios and pagers; maintains communications during emergency or stand-by alert incidents</li><li>Calls out and notifies Motor Truck Drivers to report for work during emergency or snow operations; prepares manual and computerized manpower reports</li></ul><p></p><p><br>
Additional duties may be required for this position</p><p></p><p><br>
Location: 6201 S. Laramie Ave, Chicago, IL 60638</p><p>
Days: Mon &ndash; Fri</p><p>
Hours: &bull; 1st Shift: 5:30 AM &ndash; 1:30 PM</p><ul><li>2nd Shift: 1:30 PM &ndash; 11:30 PM</li><li>3rd Shift: 11:30 PM &ndash; 5:30 AM</li></ul><p></p><p><br>
Off days are initially Saturday and Sunday, but subject to change to Friday/Saturday and Sunday/Monday.</p><p></p><p><br>
THIS POSITION IS IN THE CAREER SERVICE</p><p></p><p><br>
Qualifications</p><p></p><p><br>
MINIMUM QUALIFICATIONS</p><p>
Education, Training, and Experience</p><ul><li>Two years of work experience in operating automotive equipment as a Motor Truck Driver OR</li><li>Two years of work experience in operating radio and communications equipment in a communications or dispatch work environment</li></ul><p>
NOTE: The candidate selected for hire must pass an airport background check and a Security Threat Assessment (STA)</p><p>
NOTE: You must provide your valid U.S. driver's license at time of processing.</p><p></p><p><br>
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS:</p><ul><li>Basic personal computer operations and applicable software.</li><li>Strong knowledge of radio phraseology/utilization.</li><li>Radio communications equipment.</li><li>Geographical locations within the city and location of applicable departmental facilities.</li><li>Departmental work operations including type of equipment and work crews used in the field and emergency and incident protocols.</li><li>City's 311-CSR (customer service request) system.</li><li>Knowledge of applicable City and department policies, procedures, rules, and regulations.</li></ul><p></p><p><br>
Licensure, Certification, or Other Qualifications</p><ul><li>None</li></ul><p>
NOTE: New employees are required to complete all training requirements including working knowledge of specialized CDA equipment used for duty assignments, snow removal and airport emergencies within 60 days and pass an examination for competency. The training will consist of: Radio Phraseology, CDA Operations (duty assignments and equipment familiarization), emergency response SOPs, Winter Operations, and functional knowledge of the Electronic Logging System. There will be a 30-day training evaluation with a Foreman and/or Manager.</p><p></p><p><br>
SELECTION REQUIREMENTS</p><p>
This position requires applicants to complete a written test / skills assessment. Test results will be sent out by the Department of Human Resources after the test results have been analyzed and compiled. Bidders who receive a passing score on the test will be hired in seniority order according to the collective bargaining agreement. External candidates who receive a passing score on the test will be hired in lottery/random order.</p><p></p><p><br>
Preference will be given to candidates possessing the following:</p><ul><li>At least 2 years of airfield/airport experience</li><li>Valid Commercial Driver's License with X Endorsement</li></ul><p></p><p><br>
For Information on our employees benefits please visit our benefits website at: https://www.chicago.gov/city/en/depts/fin/benefits-office.html</p><p></p><p><br>
For Information on our salary and title structure visit our classifications website at: https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf</p><p></p><p><br>
APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.</p><p>
COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.</p><p>
ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.</p><p></p><p><br>
The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.</p><p>
City of Chicago</p><p>
Brandon Johnson, Mayor</p></div><p></p>

Chicago Department of Aviation- Equipment Dispatcher

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.<br>
<br>
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together.<br>
<h2 class="jobSectionHeader"><b>
Description</b></h2><p>
Get your hard hat ready. We&rsquo;re not just renovating the travel experience &ndash; we&rsquo;re renovating our physical spaces too. And our Corporate Real Estate team is on the front lines of procuring, designing and developing spaces at all our hubs, stations and city locations across the world. From airport affairs and business services to planning and development, this team is responsible for all our leases and major construction and renovation projects, system wide.</p><p><b>
Job overview and responsibilities</b></p><p>
Responsibilities include leading the planning, programming, coordination, and development of airport master plans; managing gate and terminal layouts; managing on-call aviation planning services; recommending short-, medium-, and long-term plans to implement company's strategic objectives; and supporting project managers, internal stakeholders, and external stakeholders in general planning tasks.</p><ul><li>
Develops, assists airports with the development of, and manages architectural/engineering/planning firms in the development of airport master plans, United support and operational space master plans, feasibility studies, land/easement acquisition services, aviation planning services, and support for various stakeholders in general planning tasks by performing research, gathering and analyzing data, and conducting field surveys to make strategic recommendations to meet short-, medium-, and long-term company objectives</li><li>
Performs terminal planning analysis in conjunction with internal/external stakeholders to include identifying facility requirements, level of service analysis, works with designers in developing conceptual design for terminal systems, studies and recommends systems integration for terminal processor elements including; lobby, security, passenger holdroom, concessions, passenger boarding bridges, aircraft parking layouts, and other related terminal systems</li><li>
Manages the development and maintenance of the central repository of systemwide gate plans, facilitates Gate Layout Council (GLSM compliancy) meetings, and analyzes gate layouts for compliancy of United's safety and regulatory standards</li><li>
The Airport Planning Manager is a key contributor to and manages/leads station Safety Risk Assessments</li><li>
Further, the Airport Planning Manager coordinates directly with Network Planning to review updated schedules for new aircraft/fleet roll outs and gate requirement changes</li><li>
Manages technical analysis and provides recommendations for aircraft and gate parking to include aircraft movement areas and gates, remote parking, and hangar layout, and parking through intepretation and analysis of confidential and strategic network planning data</li><li>
Serves as the gate layout subject-matter expert for station leadership (SOC, Ramp, CS, Safety, etc.) and works collaboratively to address known challenges</li><li>
Prepares written reports and deliverables for complex terminal and gate planning studies, which includes presenting technical information to senior leadership and internal/external stakeholders</li><li>
Manages projects, contracts, and invoicing for gate layout and striping efforts (GLSM)</li><li>
Manages the development of Ramp Striping Improvement Program (RSIP) budgets and forecasts in coordination with the Senior Manager of Planning</li></ul><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><h4 class="jobSectionHeader"><b>
What&rsquo;s needed to succeed (Minimum Qualifications):</b></h4><br>
<p></p><ul><li>
Bachelor's degree</li><li>
Bachelor's in aviation management, Architecture, or Civil Engineering</li><li>
Ability to work a hybrid schedule in office 3 days per week</li><li>
4+ years direct experience in airline planning, airport planning, airline management and/or operations</li><li>
Familiarity with FAA Advisory Circulars and Orders</li><li>
ACRP &amp; IATA Standards for Level of Service</li><li>
Airport Master Planning</li><li>
AutoCAD</li><li>
AviPLAN</li><li>
Microsoft Office 365 Suite, including Word, Excel, PowerPoint, and Project</li><li>
Strong oral and written communication skills; ability to distill complex technical analyses in a clear, concise manner</li><li>
Ability to work collaboratively with internal/external stakeholders</li><li>
Excellent problem solving skills</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><p></p><h4 class="jobSectionHeader"><b><br>
What will help you propel from the pack (Preferred Qualifications):</b></h4><br>
<p></p><ul><li>
Bachelor's degree or related experience</li><li>
Airline/Airport/Aviation SMS Training</li><li>
AAAE Certified Member</li><li>
5+ years experience in aviation airfield and terminal planning</li><li>
Knowledge of ICAO airport design standards</li><li>
Familiarity with United Airlines Gate Layout Standards Manual (GLSM)</li><li>
Knowledge of airline operating procedures</li><li>
ARCGIS</li></ul></div><br>
The base pay range for this role is $102,220.00 to $133,194.00.<br>
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.<br>
<br>
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.<br>
<br>
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Airport Planning Manager

Uber

<div><b>About the Role
</b><br>
<br>
Travel is in many ways the heart and soul of Uber. Airport trips make up a significant percentage of total trips and gross bookings on the Uber platform, but Uber's share of total airport ground transportation activity remains small. Airport trips are many riders' first use case, and these trips have higher average fares and a higher mix towards more profitable products.
<br>
<br>
As Uber continues to deepen its partnerships and product offerings across airports in US &amp; Canada, the Global Business Development (BD) team is seeking a dynamic, experienced and hands-on leader to make Uber an even more indispensable part of the airport transportation ecosystem. This role will be heavily focused on partnerships where Uber customers experience our products in real life at airports across North America.
<br>
<br>
As a member of the US &amp; Canada Airports Business Development team, you will be responsible for all aspects of airport partnership strategy, including negotiating airport agreements. The ideal candidate is someone who is committed to solving problems for our customers and has a demonstrated track record of successfully managing complex, high value partnerships, including the negotiation of high-stakes, high impact agreements and partnership initiatives. At the same time, the Airports Business Development Manager is highly invested in building long-term and mutually beneficial partnerships and relationships with airports.
<br>
<br>
This is a highly cross-functional role, as you will collaborate across internal teams including operations, product, finance, legal, policy, communications and marketing.
<br>
<br>
This is a team lead role with three direct reports, plus direct, end-to-end ownership of one high-value airport portfolio.
<br>
<br>
<b>What you'll do:
</b><ul><li>Lead, mentor and coach a team of three Airports business development managers, each overseeing regional large airport portfolios
</li><li>Own a regional portfolio of airports and set the short, medium and long-term partnership roadmap at the individual airport level, taking into account each individual airport's unique challenges and opportunities
</li><li>Develop relationships with airport leaders; turn industry challenges into thought leadership and product development opportunities
</li><li>Partner with airports to negotiate agreement terms and partnership initiatives that enable world-class experiences for riders and earners and support Uber's business growth.
</li><li>Develop and execute mitigation efforts facing operational threats and challenges across a regional portfolio that includes some of the busiest airports in North America.
</li><li>Cultivate relationships and influence with external stakeholders, including airport executives and other industry leaders.
</li><li>Participate in the development of B2B communication strategy, including high-quality business reviews and presentations for industry events/conferences
</li><li>Accelerate rider and earner strategy in concert with product, finance, legal, policy, communications, marketing, operations, and strategy &amp; planning.
</li><li>Engage cross-functional teams and ensure alignment across teams on partnership direction
</li><li>Collaborate closely with Uber's product, policy and operations teams to set the industry vision, partnership strategy and advise on cross-functional processes to support ongoing airports management.
</li><li>Create scalable internal programs to source, track, maintain and develop airport relationships.
</li><li>Envision new ways that strategic partnerships can positively impact core business objectives by applying creativity and business acumen.
</li><li>Drive post-contract accountability by managing partnerships through a process that ensures cross-functional alignment and execution. Interface and serve as a point of contact for external counterparts and beyond up to senior-level executives
</li><li>You will be measured by your ability to (1) drive revenue and rider growth (2) partner closely and collaboratively with airports to protect and unlock seamless and magical experiences for our riders and earners, (3) influence product roadmap for new revenue streams.
</li></ul><b>Basic Qualifications
</b><ul><li>8+ years of experience in business development, which may include management consulting, public-private partnerships, government affairs, or commercial development.
</li><li>Bachelor's Degree required.
</li></ul><b>Preferred Qualifications
</b><ul><li>Industry expertise in the airports and/or aviation industry and passion for this space.
</li><li>Experience launching and scaling new products or business lines, including innovative product experiences and go-to-market models
</li></ul><ul><li>Expertise in structuring, negotiating, and executing complex commercial deals and partnerships, including with public sector organizations
</li><li>Experience working with gig-economy platforms and building within their operating models
</li><li>Established executive relationships across U.S. and Canadian airports, with a track record of building, maintaining, and leveraging senior-level partnerships
</li><li>Strong analytical and strategic mindset, with demonstrated use of data and insights to drive decision-making
</li><li>Ability to challenge and influence cross-functional stakeholders and lead in highly matrixed organizations
</li><li>Ability to operate independently and thrive in ambiguous, fast-paced environments
</li><li>Experience integrating business, strategy, finance, and legal considerations to lead complex, multi-faceted initiatives
</li><li>Strong product instincts, including identifying opportunities to leverage partners' products and collaborating cross-functionally to build new solutions
</li><li>Exceptional communication and executive presence, with the ability to influence and collaborate across all levels of the organization
</li>Enthusiastic about Uber!<br>
<li>
</li></ul><br>
<br>
For Chicago, IL-based roles: The base salary range for this role is USD$188,000 per year - USD$209,000 per year. For New York, NY-based roles: The base salary range for this role is USD$209,000 per year - USD$232,000 per year. For Washington, DC-based roles: The base salary range for this role is USD$209,000 per year - USD$232,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Senior Manager, Airports US & Canada Airports Business Development

Chicago Souvenir Company

<p><i><b>You're going to LOVE it here!</b></i></p><p>Are you excited to share your Chicago pride with visitors from around the world??</p><p>Are you passionate about providing excellence in customer service?</p><p>We are looking for the <i><b>best of the best</b></i> service-focused supervisor to join our Love From USA store at O'Hare International Airport. Our stores specialize in unique gifts, apparel and souvenirs that promote the states in which we operate. We offer a fun environment and flexible work schedule.</p><p><b>Duties and Responsibilities:</b></p><ul><li>Interacting with customers, giving them product suggestions and communicating promotions to everyone.</li><li>Completing all the assigned tasks by the manager.</li><li>Ringing sales accurately and efficiently on the cash register.</li><li>Opening and closing the store, overseeing operations in the manager's absence</li><li>Maintaining visual presentation and recovery standards throughout shift by assisting in folding and straightening projects.</li><li>Assisting with the processing of daily deliveries and properly placing the merchandise on the sales floor or back stock, as directed by the manager.</li><li>Consistently meeting service standards with every customer.</li><li>Contributing positively to create a fun, upbeat, friendly environment within the store for both customers and fellow associates.</li></ul><p><b>Skills and Specifications</b></p><ul><li>Good verbal communication skills.</li><li>Strong interpersonal skills for interacting with customers.</li><li>Great team player and have the ability to meet assigned tasks and goals.</li></ul><p><b>Education and Qualifications</b></p><ul><li>High school degree, diploma, or a GED equivalent qualification from a certified institution.</li><li>Ability to lift a minimum of 25 pounds.</li><li>Ability to stand for long periods of time (minimum of 4 hours).</li></ul><p><b>Availability</b></p><ul><li>Must be available to work Tuesdays, Thursdays, and Fridays between 7:00 AM and 6:00 PM.</li></ul><p>Please submit resume for immediate consideration.</p><p><i><b>We would love to hear from you!</b></i></p><p>Job Type: Part-time</p><p>Pay: From $17.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Retail Supervisor- Gift Store O'Hare International Airport : I Love Chicago

Bisnow

<div>
 Our SelectLeaders client is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property. A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position.
 <br/>
 <br/>
 You will report to the Director, Training &amp; Support.
 <br/>
 <br/>
 This position is remote with 75% travel.
 <br/>
 <br/>
 The salary range is $65K to $75K, plus an annual bonus.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability
  </li>
  <li>
   Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing &amp; Marketing Managers, Maintenance, and Community Assistants
  </li>
  <li>
   Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
  </li>
  <li>
   Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
  </li>
  <li>
   Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
  </li>
  <li>
   Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
  </li>
  <li>
   Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
  </li>
  <li>
   Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree preferred or comparable experience in the student housing space
  </li>
  <li>
   3+ years' experience as a Property Manager or equivalent role
  </li>
  <li>
   Knowledge of the market competition, local businesses, and university
  </li>
  <li>
   Excellent planning to manage a team
  </li>
  <li>
   Communication with residents, team members, and senior management
  </li>
  <li>
   Driven individual
  </li>
  <li>
   True team player eager to help build the business
  </li>
  <li>
   Eagerness to provide the best resident experience
  </li>
  <li>
   Excellent project management
  </li>
  <li>
   Exceptional customer service and resident relations
  </li>
  <li>
   Desire to travel up to 75%
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   Live within 1 hour of a major airport
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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   Health (PPO or HSA), dental, and vision
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   Flexible PTO
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   13 paid holidays
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   401K - 100% match up to 5%
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   Annual review and bonus program
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   Paid parental leave
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</div>


National Operations Specialist

Worldwide Flight Services

<div><div><div><h2 class="jobSectionHeader"><b>About WFS</b></h2>
</div><div><p>
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><p>
The work of Cargo Office Agent includes computer data entry; prepares all flight documents; interfaces with U.S. Customs; prepares all import and export documentation, and accepts/distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. Complies lists of customers for use as sales leads. Solicits orders or talks with customers to complete sales. Quotes prices and terms and prepares sales contracts for orders obtained. Estimates date of delivery to customer, based on knowledge of company&rsquo;s delivery schedules. Moves cargo up to 70lbs. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors&rsquo; activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.</p><p>
Curious to learn more about what we do, please click the link below:</p><p>
https://jobs.wfs.aero/content/Day-In-The-Life-Cargo/?locale=en_US</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
</div><div><ul><li>Ability to handle the stress of a fast-paced eight-hour shift.</li><li>
Ability to drive all cargo handling equipment.</li><li>
Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.</li><li>
Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.</li><li>
Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment&rsquo;s arrival at warehouse facility or on hold.</li><li>
Provide assistance to customers arriving to retrieve their documents and freight.</li><li>
Collect appropriate charges and document method of payment.</li><li>
Process &ldquo;Customs Out&rdquo; (proof of delivery) for every transaction before the customer&rsquo;s departure.</li><li>
Assist in completion of MAWBS for over-the-counter shipments.</li><li>
Confirm all bookings are accepted</li><li>
Confirm TSA mandatory screening.</li><li>
Data capture AWB information into airline system(s).</li><li>
Manifest flight based on information received from the warehouse.</li><li>
Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.</li><li>
Verify post flight inventory with documents on hand.</li><li>
File maintenance of all pertinent documents and records.</li><li>
Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)</li><li>
Answer incoming calls and responds to emails.</li><li>
Demonstrate diligence required to maintain security under the Airport Police, TSA and United States</li><li>
Retrieve import/deliver export documents to and from aircraft.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Requirements</b></h2>
</div><div><ul><li>HS Diploma, GED or Equivalent</li><li>
Must have a valid driver's license</li><li>
Must be at least 18 years of age</li><li>
Ability to work rotating shifts including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Preferred Skills</b></h2>
</div><div><ul><li>Ability to read, write, fluently speak and understand the English language.</li><li>
Minimum typing speed of 50 WPM.</li><li>
Ability to concentrate on detail.</li><li>
Ability to learn PC skills and apply knowledge.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Physical Requirements/Working Conditions</b></h2>
</div><div><ul><li>Ability to lift up to 50 lbs. No exceptions.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Perks &amp; Benefits</b></h2>
</div><div><ul><li><b><i>Want your pay in advance?</i></b> Access your pay when you need it through DailyPay app!</li><li><b><i>
Are you a top performer who thrives on recognition?</i></b> On the spot awards offered through the Awardco Platform including gift cards and more!</li><li><b><i>
Need quality medical care?</i></b> Multiple options for both full and part-time employees!</li><li><b><i>
Want WFS Employee Extras? </i></b>Travel Discounts, Pet insurance, Discount Shopping &amp; More!</li><li><b><i>
Looking to stay healthy and improve your life? </i></b>Wellness Programs offered to all employees!</li><li><b><i>
Want to invest in your future? </i></b>401k program offered!</li><li><b><i>
Looking to grow and have a career with us?</i></b> Opportunity for Internal Mobility and transfers available!</li></ul><p></p><p><br>
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.</p></div></div></div>

Air Cargo Office Agent ORD

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