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summer intern

MetroPlusHealth

<div>Job Ref: TE0099 
Category: Human Resources 
Department: HUMAN RESOURCES 
Location: 50 Water Street, 7th Floor, New York, NY 10004
 
Job Type: Temporary 
Employment Type: Full-Time 
Work Arrangement: Hybrid 
Salary Range: $21.00 - $26.00 
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
The Training &amp; Development Training Intern will provide operational support to the department by acting as a liaison, organizing training events, creating reports, and coordinating requests for various services. The individual who fills this position must possess high energy, strong organizational and problem-solving skills, customer-focused approach and a willingness to be open and flexible.
Duties &amp; Responsibilities
<ul><li>Provide logistical support for all training including marketing workshops, material preparation, room set-up, enrollment/registration and class follow-up.</li>
<li>Respond to individual requests for information, resources, training, and assistance from MetroPlus employees.</li>
<li>Generate training metrics/reports based on class attendance and training plans.</li>
<li>Create written correspondences regarding training initiatives.</li>
<li>Update and maintain training calendar.</li>
<li>Administer courses and attendance via Degreed Learning Management system.</li>
<li>Analyze training utilization, impact and ROI metrics and make training program recommendations.</li>
<li>Input and maintain program data tracking, training schedule, and course evaluations.</li>
<li>Participate in the creation and distribution of learner reports and materials for all training programs.</li>
</ul>
Work Shifts
9:00 AM- 5:00 PM
Minimum Qualifications
<ul><li>High school degree required</li>
<li>Excellent communication skills, both verbal and written, computer, technology, and organizational skills required.</li>
<li>Proficient in MS Office and Outlook. Experienced user of Excel.</li>
<li>Proven ability to work collaboratively across teams and at all levels of the organization</li>
<li>Strong customer service skills, resourcefulness, ability to be proactive, anticipate problems and escalate with plan of action for resolution, ability to juggle multiple tasks, strong organizational and problem- solving skills, analytical thought process, and ability to create reports.</li>
<li>Advanced SharePoint and MS Teams skills, a plus</li>
</ul>
Professional Competencies:
<ul><li>Integrity and Trust</li>
<li>Customer Focus</li>
<li>Functional/Technical skills</li>
<li>Written/Oral Communication</li>
</ul>
#LI-Hybrid #MPH50</div>

Summer Intern - Training Coordinator

<div>Job Ref: TE0096 
Category: Professional 
Department:
 
Location: 50 Water Street, 7th Floor, New York, NY 10004
 
Job Type: Temporary 
Employment Type: Full-Time 
Work Arrangement: Hybrid 
Salary Range: $21.00 - $26.00 
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
The Quality Improvement Specialist intern will help drive initiatives that improve clinical quality and ensure members are connected to timely and appropriate care. This work centers on HEDIS, the Healthcare Effectiveness Data and Information Set, which is a national standard for measuring how well health plans deliver preventive care, chronic condition management, and other essential services.
During the internship, the student will contribute to the design and evaluation of a performance improvement intervention tied to a priority HEDIS measure or process, gaining hands‑on experience with healthcare quality methods, data interpretation, and operational execution.
This role offers meaningful exposure to how quality programs drive member outcomes, influence health plan performance, and support a career in healthcare quality, population health, or analytics.
Duties &amp; Responsibilities
<ul><li>Support the design and implementation of a performance improvement intervention tied to a priority HEDIS measure or process.</li>
<li>Assist with collecting, organizing, and reviewing data to identify care gaps, trends, and opportunities for improvement.</li>
<li>Participate in monitoring and reporting activities that track intervention progress and member outcomes.</li>
<li>Contribute to process mapping, documentation updates, and workflow enhancements that improve operational efficiency.</li>
<li>Help prepare materials, job aids, or communication tools that support member outreach or provider engagement.</li>
<li>Collaborate with Quality Management, HEDIS Operations, and analytics partners to support cross-functional project needs.</li>
<li>Participate in meetings, working sessions, and routine operational activities to learn how quality functions within a health plan.</li>
<li>Perform general project support tasks, including scheduling, note taking, and preparing status updates.</li>
</ul>
Work Shifts
9:00 AM- 5:00 PM
Minimum Qualifications
<ul><li>Currently enrolled in a Public Health, Health Administration, Health Informatics or similar program.</li>
<li>Proficiency with Microsoft Excel, PowerPoint, and other standard productivity tools, with willingness to learn new systems or databases (pivot tables, lookups, basic formulas).</li>
<li>Basic understanding of SQL, R, or Python, or a similar analytic language (preferred but not required).</li>
<li>Familiarity with reporting or dashboard tools (Power BI, Tableau, or similar).</li>
<li>Basic analytical skills with the ability to interpret data trends and summarize findings.</li>
<li>Exposure to process improvement concepts (Lean, workflow mapping, or similar) .</li>
<li>Basic understanding of project management fundamentals (task tracking, documentation, timelines).</li>
<li>Strong organizational skills to support report inventory creation and audit preparation.</li>
<li>Interest in healthcare quality, performance improvement, and regulatory programs such as HEDIS.</li>
<li>Strong written and verbal communication skills for training material development and workflow documentation.</li>
</ul>
Professional Competencies:
<ul><li>Integrity and Trust</li>
<li>Customer Focus</li>
<li>Functional/Technical skills</li>
<li>Written/Oral Communication</li>
</ul>
#LI-Hybrid #MPH50</div>

Summer Intern - Quality Improvement Specialist

<div>Job Ref: TE0092 
Category: Managed Long Term Care 
Department: MANAGED LONG TERM CARE 
Location: 50 Water Street, 7th Floor, New York, NY 10004
 
Job Type: Temporary 
Employment Type: Full-Time 
Work Arrangement: Hybrid 
Salary Range: $21.00 - $26.00 
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
Under the direct supervision of the MLTC Clinical Quality Manager, the Quality Specialist Intern is responsible for reviewing the Uniform Assessment System-NY (UAS-NY) assessments to support the data analysis, monitoring, evaluation and reporting activities within the Managed Long-Term Care (MLTC) department. This position will conduct ongoing analyses that will support MLTC operations in five key areas: regulatory compliance, care management, quality/performance measurement, special projects/grants, and administrative functions. The role will support the strategic goals of the MLTC department to ensure that all MetroPlus MLTC and MAP members receive appropriate services. The role requires working knowledge of Tableau, MS Access, and MS Excel; SQL preferred.
Duties &amp; Responsibilities
<ul><li>Review Lenavi reports and trends in the UAS assessment within Lenavi, quality analysis software to improvement risk scores.</li>
<li>Analysis of varying analysis reports derived from the UAS assessment to reduce inconsistencies and to meets quality standards and accuracy following MetroPlusHealth policies and NYS regulations.</li>
<li>Provide feedback to the management team regarding trends noted in assessment contents, completion rates, and timeliness of assessment nurses.</li>
<li>Provide feedback to the management team regarding trends noted in assessment contents, completion rates, and timeliness of assessment nurses.</li>
<li>Performs extraction, import, and export of data from diverse data sources including various database applications.</li>
<li>Measures and tracks key performance indicators and targets to effectively monitor department activities including productivity and quality outcomes.</li>
<li>Prepare various reports and correspondences as well as provide summary reports to highlight key findings for implementation of performance improvement plans.</li>
<li>Provide feedback to the management team regarding trends noted in assessment contents, completion rates, and timeliness of assessment nurses.</li>
<li>Prepare technical guides on opportunities to improve access to care by providing visibility to the clinical teams.</li>
<li>Assist with special projects assigned to meet departmental goals and policies.</li>
<li>Oversee varying reports for quality initiatives.</li>
<li>Report weekly to management on reporting trends.</li>
<li>Other duties as assigned</li>
</ul>
Work Shifts
9:00 AM- 5:00 PM
Minimum Qualifications
<ul><li>Bachelor&rsquo;s degree in nursing, public health, health administration, business administration, or information technology preferred. Bachelor&rsquo;s degree required.</li>
<li>Prefer experience and knowledge of Managed Care plan operations or Health Services administration.</li>
<li>A minimum of two years&rsquo; analytics, programming, application, or reporting development experience is required.</li>
<li>Experience analyzing various types of data and processes in a versatile manner including ability to present findings and make recommendations.</li>
</ul>
Professional Competencies:
<ul><li>Integrity and Trust</li>
<li>Customer Focus</li>
<li>Functional/Technical skills</li>
<li>Written/Oral Communication</li>
</ul>
#LI-Hybrid #MPH50</div>

Summer Intern - MLTC + MAP Quality Specialist

<div>Job Ref: TE0087 
Category: Finance 
Department: FINANCE 
Location: 50 Water Street, 7th Floor, New York, NY 10004
 
Job Type: Temporary 
Employment Type: Full-Time 
Work Arrangement: Hybrid 
Salary Range: $21.00 - $26.00 
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
Duties &amp; Responsibilities
<ul><li>Assist in the execution and reconciliation of billing and enrollment processes</li>
<li>Develop and refine standard operating procedures (SOPs) to streamline departmental processes and enhance team efficiency</li>
<li>Provide support in testing and troubleshooting for the new core processing system to ensure optimal functionality</li>
<li>Perform additional duties as assigned</li>
</ul>
Work Shifts
9:00 AM- 5:00 PM
Minimum Qualifications
<ul><li>Currently enrolled in an undergraduate program in Business Administration, Finance, Health Administration, or a related field</li>
<li>Experience with database and querying skills highly desirable</li>
</ul>
Professional Competencies:
<ul><li>Integrity and Trust</li>
<li>Customer Focus</li>
<li>Functional/Technical skills</li>
<li>Written/Oral Communication</li>
</ul>
#LI-Hybrid</div>

Summer Intern - Revenue and Recovery

Office of Management and Budget

<div>
 
 Job Description
 
 
 
 TASK FORCE: Correction and Criminal Justice
 
 
 UNIT: Criminal Justice
 
 
 JOB TITLE: One (1) Summer Intern
 
 
 CONTROL CODE: AOJ Intern-26-01
 
 
 
 Summary
 
 
 
 The Mayor&rsquo;s Office of Management and Budget (OMB) is the City government's chief financial agency. OMB's staff of analysts and experts assembles and oversees the Mayor&rsquo;s expense and capital budgets, which fund the services and activities of approximately 90 City agencies and entities.
 
 
 The Criminal Justice Unit handles both expense and capital for criminal justice-related agencies in NYC. It includes expense oversight of the District Attorney's Offices, Mayor's Office of Criminal Justice, Public Administrators, and the public defenders while capital projects include renovation and construction of all courthouses.
 
 
 
 Job Description
 
 
 
 The intern could be working on several projects for the unit. The Mayor's Office of Criminal Justice has over $800M in human services contracts and the unit would like to create a dashboard of spending by contract that can be updated regularly. The CJ Unit will also be undertaking a heavier monitoring process of the 18-B/Assigned Counsel Program to monitor state revenue claiming and spending. Projects would overall allow the intern to understand how court and the criminal justice operations operate and what that means for the City budget.
 
 
 
 Qualifications
 
 
 
 Excel formulas and strong communication skills
 
 
 
 Requirements
 
 
 
 A cover letter is required to be considered for this position. Applications submitted without a cover letter will not be considered.
 
 
 Graduate interns must be currently enrolled or accepted into a graduate program. Candidates should have strong analytical, quantitative, research and communication skills. Additionally, candidates must be proficient in MS Word and Excel
 
 
 To participate in the OMB Summer Internship Program, graduate students must be currently enrolled or accepted into a graduate program.
 
 
 
 Compensation/Duration
 
 
 
 Summer Graduate Intern $20 per hour
 
 
 Internships will run for 10 weeks, from June 1, 2026, to August 7, 2026. The work must be done during the regular workday, 9:30 a.m. to 5:30 p.m. &ndash; no evenings or weekends.
 
 
 This is a hybrid position with in-person days located at OMB&rsquo;s offices at 255 Greenwich Street
 
 
 THE OFFICE OF MANAGEMENT AND BUDGET AND THE CITY OF NEW YORK ARE INCLUSIVE EQUAL OPPORTUNITY EMPLOYERS COMMITTED TO RECRUITING AND RETAINING A DIVERSE WORKFORCE AND PROVIDING A WORK ENVIRONMENT THAT IS FREE FROM DISCRIMINATION AND HARASSMENT BASED UPON ANY LEGALLY PROTECTED STATUS OR PROTECTED CHARACTERISTIC, INCLUDING BUT NOT LIMITED TO AN INDIVIDUAL'S SEX, RACE, COLOR, ETHNICITY, NATIONAL ORIGIN, AGE, RELIGION, DISABILITY, SEXUAL ORIENTATION, VETERAN STATUS, GENDER IDENTITY, OR PREGNANCY.
 
 
 SUMMER GRADUATE INTERN - 10232
 
 
 
 Qualifications
 
 
 
 Candidates must be currently enrolled in a graduate degree program in an accredited college, university or law school.
 
 
 
 Additional Information
 
 
 
 The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
</div>

SUMMER GRADUATE INTERN - Criminal Justice

Research Foundation CUNY

<div>Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).
The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.
We are pleased that you are interested in exploring opportunities to join RFCUNY.
Primary Location:
CUNY INSTITUTE FOR STATE &amp; LOCAL GOVERNANCE
Bargaining Unit:
No
CUNY Institute for State and Local Governance (ISLG): About Us
The CUNY Institute for State and Local Governance has a mission to improve the financing, delivery, and measurement of critical public services through research, technical assistance, and education. We lead projects aimed at reforming the criminal justice system, measuring urban inequality, expanding the reach of social service providers, and more. Each project has a dedicated team of research and policy experts who collaborate closely with internal and external organizations. For more information about ISLG, please visit www.islg.cuny.edu.
Our Goals for Diversity and Inclusion
We strive to foster an office environment and an approach to work that welcomes and respects different perspectives, backgrounds, and life experiences. We are working towards our goal of recruiting and retaining staff, interns and advisory group members who are diverse in terms of race, national origin, sexual orientation, gender identity or expression, age, religion, veteran status, socioeconomic status, disability, and justice system involvement.
Who we are looking for
ISLG is recruiting up to four (4) CUNY undergraduate and/or graduate student interns to work on a variety of research projects. Interns may work on one or more projects and may contribute to a number of quantitative or qualitative analyses and help with project administration. Potential projects include but are not limited to:
<ul><li>The Safety and Justice Challenge (SJC) is a national initiative launched in 2015 by the John D. and Catherine T. MacArthur Foundation. The initiative advances fair and effective policies and practices across the local criminal legal system, with three key goals&ndash;reduce jail populations; promote racial equity and reduce racial/ethnic disparities in jails; and advance community safety. Over 50 cities and counties across the country participate in the SJC and CUNY ISLG serves as the national intermediary and primary data and analytic partner. As the initiative will be sunsetting in December 2026, CUNY ISLG is working to establish the SJC legacy through a data archive and a legacy website. The data archive will house criminal legal data collected from SJC sites by CUNY ISLG throughout the course of the initiative. The &ldquo;one-stop-shop&rdquo; legacy website will contain critical resources, reports, tools, and other products created under the SJC&mdash;including legacy materials that present key summative learnings&mdash;for various audiences and actors that contribute to local change.
</li><li>The Prosecutorial Data Collaborative supports prosecutors&rsquo; offices in building the infrastructure and culture necessary to effectively use data in their offices, courtrooms, and communities to support decision-making and policy. This includes the development of tools and processes to assist prosecutors in managing their offices, assessing performance, and ensuring that office practices align with leadership goals and priorities. Assistance may involve the development of data dashboards, deeper dive analyses of particular aspects of office practice, technical assistance with data interpretation, and sustainability planning and support.
</li><li>The Comprehensive Opioid, Stimulant, and Substance Use Program (COSSUP) is a Bureau of Justice Assistance initiative that provides funding for the development, implementation, or expansion of comprehensive efforts to identify, respond to, treat, and support those impacted by opioids, stimulants and other drugs.
</li><li>The BJA Smart Supervision Project is a Bureau of Justice Assistance funded project to develop an Integrated Data System (IDS) in York County, Pennsylvania. The IDS will integrate client- and case-level records from criminal justice, medical and behavioral health, and human service entities operating in the County. The goals of the integrated data system are to help support more effective client case management by sharing information about client involvement in multiple systems (e.g., probation, jail, mental health, substance use), and to increase successful and equitable outcomes for probation supervision clients. CUNY ISLG serves as the research and evaluation partner for the project.
</li></ul>The core of this internship is creating community and peer-to-peer learning among ISLG interns; to foster community we will have bi-weekly, in-person convenings that will cover a range of topics such as relationship building, project management, etc.
We are hiring interns to work at ISLG from May 26&ndash; July 30). Interns will have a hybrid work schedule and report to a designated ISLG staff member. Interns will work on a range of tasks within the project(s) listed above as well as others not listed here.
We are seeking research interns who will work on quantitative or qualitative tasks or a combination of the two. Tasks that the interns may be responsible for include:
<ul><li>Writing syntax to process, validate and standardize case-level administrative data files for analysis;
</li><li>Attending meetings with project partners and taking notes;
</li><li>Conducting literature reviews around a variety of topics;
</li><li>Synthesizing research publications across SJC priority areas, including those identified above;
</li><li>Contributing to public-facing written products, including policy and issue briefs, and presentations for academic and community audiences; and
</li><li>Other tasks as needed to support ISLG&rsquo;s work.
</li></ul>Qualifications:
<ul><li>Currently enrolled in one of the following degree programs at a CUNY school or have graduated from such a program within the last year: criminal justice, sociology, or other social science field;
</li><li>Possess demonstrated experience carrying out tasks related to the collection, management, and dissemination of complex data;
</li><li>Proficiency in one or more of the following programming languages: R, Stata, SPSS (data-focused interns);
</li><li>Experience and/or interest in qualitative research including interviews, focus groups, and qualitative coding analysis;
</li><li>Experience and/or interest in community engagement approaches to research;
</li><li>Understanding of both quantitative and qualitative research methods and analysis;
</li><li>Ability to summarize key findings and synthesize results across multiple research publications; and
</li><li>Ability to communicate and work with team members in an accessible manner
</li></ul>We would love to hear from you, if you have:
<ul><li>Ability to commit to a consistent schedule of approximately 35 hours per week for the internship period (May 26&ndash; July 30).
</li><li>Ability to attend peer-to-peer credentialed in-person weekly sessions currently anticipated to be scheduled on Wednesday&rsquo;s from 9:00am-11:00am
</li><li>Excellent time management skills and experience working in deadline-driven environments
</li><li>Ability to prioritize and work on a number of tasks simultaneously
</li><li>Flexibility about projects and workflow
</li><li>Passion about equitable state and local policy solutions to pressing social issues
</li></ul>ISLG is open to flexibility on the requirements above, but we would expect candidates to fit most of the items described.
How to Apply
To apply for an internship, we ask that candidates submit the following materials:
<ul><li>A cover letter that includes your area(s) of interest, how you hope to contribute to ISLG&rsquo;s mission, and your proposed start and end dates and work schedule. (1 page limit)
</li><li>A resume/curriculum vitae. (1 page limit)
</li><li>The contact information for 2 references (preferably professors or former supervisors of employment relating to the work of ISLG).
</li><li>Unofficial transcripts (Strongly Recommended).
</li></ul>Questions can be sent to info@islg.cuny.edu . 
Application deadline will be on March 6, 2026
Pay Range:
Minimum-Maximum $20.00/hour for undergraduates
Minimum-Maximum $25.00/hour for graduates
RFCUNY Benefits
 
RFCUNY Employee Benefits and Accruals
Equal Employment Opportunity Statement
 
The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.</div>

Summer Research Intern

<div>Job Ref: TE0090 
Category: Information Technology 
Department: INFORMATION TECHNOLOGY 
Location: 50 Water Street, 7th Floor, New York, NY 10004
 
Job Type: Temporary 
Employment Type: Full-Time 
Work Arrangement: Hybrid 
Salary Range: $21.00 - $26.00 
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers.
Position Overview
Reporting to the Help Desk Manager, the Service Desk Technician will provide first level troubleshooting support for a variety of computing support issues while ensuring the highest-level customer service. This role will provide day to day support for application, hardware and networking issues. The Service Desk technician should be able to handle a minimum of 60 customer contacts a day while maintaining a 90% first call resolution.
Duties &amp; Responsibilities
<ul><li>Acts as the first point of contact for all IT issues, quickly responding customers request for IT service within SLA guidelines.</li>
<li>Serves as primary support for end user access management requests including new employee technology onboarding, account setups, access changes and terminations. Follows established audit procedures to ensure all employees receive proper access as authorized by their job function.</li>
<li>Accurately triages and categorizes incidents and requests coming into the Service Desk, ensuring all tickets are properly documented in accordance with IT quality guidelines.</li>
<li>Uses remote tools (Go to assist, SCCM) to further diagnose and troubleshoot issues at remote locations.</li>
<li>Appropriately routes issues not resolved on initial contact to the correct team for resolution, ensuring all troubleshooting and triage steps are documented in ticketing before reassignment.</li>
<li>Assists in documentation of Service Desk troubleshooting procedures that can be shared with the team&rsquo;s knowledge base.</li>
<li>Assists in identification of trends in incidents, recommending recurring issues for problem management process.</li>
<li>To ensure continuity of essential services, this role maybe required to work variable shifts and/or overtime depending on business</li>
</ul>
Work Shifts
9:00 AM- 5:00 PM
Minimum Qualifications
<ul><li>Must be attending college</li>
<li>Willing to learn new technologies</li>
<li>Fundamental knowledge of Windows 10</li>
<li>Proficient in Microsoft Office</li>
</ul>
Professional Competencies:
<ul><li>Integrity and Trust</li>
<li>Customer Focus</li>
<li>Functional/Technical skills</li>
<li>Written/Oral Communication</li>
</ul>
#LI-Hybrid #MPH50</div>

Summer Intern - Service Desk Technician

Explore 106+ Summer intern in New York this March. Find roles across top companies and apply now to boost your career.