team lead

Jinglecred Digital Finance Limited

(Only Serious Candidates Apply)Job description:Reporting to:Collections Manager / Recovery HeadJob Purpose:To lead, monitor, and support a team of collection agents in achieving monthly recovery targets through outbound/inbound calls. The Team Lead ensures performance consistency, compliance with quality standards, and timely resolution of customer dues while maintaining a productive and motivational team environment.Key Responsibilities: Team Performance &amp; Target Achievement<ul><li>Supervise a team of 10&ndash;15 collection agents on daily performance KPIs.</li><li>Ensure achievement of assigned recovery targets (buckets: 1&ndash;30 DPD, 31&ndash;60, etc.).</li><li>Monitor call volume, conversion rate, and promise-to-pay (PTP) effectiveness.</li></ul>Monitoring &amp; Reporting<ul><li>Review daily, weekly, and monthly performance dashboards.</li><li>Share reports with management and suggest corrective actions for underperforming agents.</li><li>Coordinate with QA for feedback on call quality and adherence.</li></ul>Coaching &amp; Development<ul><li>Conduct regular one-on-one feedback and coaching sessions.</li><li>Identify training needs and support learning &amp; development interventions.</li><li>Motivate team members and handle escalations effectively.</li></ul>Compliance &amp; Quality Control<ul><li>Ensure team follows all SOPs, scripts, and compliance guidelines (including SECP and internal audit standards).</li><li>Highlight red-flag cases, misbehavior, or misconduct and take appropriate disciplinary actions.</li></ul>Coordination &amp; Communication<ul><li>Liaise with Recovery Managers, MIS, and QA teams for smoother operations.</li><li>Manage escalated customers with professionalism and ensure issue resolution.</li></ul>Requirements:<ul><li>Education: Bachelor's degree in Business, Finance, or relevant field.</li><li>Experience: Minimum 2&ndash;3 years in call center collections/recovery; at least 1 year in a team lead or supervisory role.</li><li>Skills:</li><li>Strong communication &amp; negotiation skills</li><li>People management &amp; leadership</li><li>Data-driven mindset and reporting ability</li><li>Proficiency in MS Excel, CRM, and dialer systems</li></ul>Preferred Qualities:<ul><li>Ability to work under pressure and meet strict deadlines</li><li>High ethical standards and decision-making ability</li><li>Problem-solving approach with team accountability</li></ul>Language:<ul><li>English and URDU</li></ul>Shift:<ul><li>Morning (9:00 to 6:30)</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Collection Campaigns: 2 years (Preferred)</li><li>Team lead: 1 year (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs52,000.00 per monthWork Location: In person

Team Lead Collections

Tech Solutions Pro

Job Description: We are looking for an experienced and results-driven Digital Marketing Team Lead to manage and guide our marketing team. The ideal candidate will be responsible for planning, executing, and optimizing digital strategies across multiple channels while ensuring team performance and business growth.Responsibilities:<ul><li>Lead and manage the digital marketing team (SMM, SEO, Performance Marketers)</li><li>Develop and implement digital marketing strategies aligned with business goals</li><li>Oversee paid campaigns (Google Ads, Meta Ads) and optimize performance</li><li>Monitor KPIs such as ROI, conversions, CPC, CTR, and campaign effectiveness</li><li>Coordinate with design, content, and development teams</li><li>Ensure timely delivery of campaigns and projects</li><li>Analyze performance data and prepare reports for management</li><li>Train, mentor, and evaluate team members</li><li>Stay updated with the latest digital marketing trends and tools</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field</li><li>3&ndash;5+ years of experience in digital marketing</li><li>Proven experience in team management or leadership role</li><li>Strong knowledge of Google Ads, Meta Ads, SEO, and social media marketing</li><li>Excellent analytical and problem-solving skills</li><li>Strong communication and leadership abilities</li></ul>Preferred Skills (Plus):<ul><li>Experience with marketing automation tools</li><li>Knowledge of conversion rate optimization (CRO)</li><li>Familiarity with Google Analytics, Tag Manager</li></ul>Pay: Rs100,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Above: 3 years (Preferred)</li></ul>Work Location: In person

Team Lead – Digital Marketing

HM Elevators

Job description:Job Description: We are looking for an experienced and results-driven Digital Marketing Team Lead to manage and guide our marketing team. The ideal candidate will be responsible for planning, executing, and optimizing digital strategies across multiple channels while ensuring team performance and business growth.Responsibilities:<ul><li>Lead and manage the digital marketing team (SMM, SEO, Performance Marketers)</li><li>Develop and implement digital marketing strategies aligned with business goals</li><li>Oversee paid campaigns (Google Ads, Meta Ads) and optimize performance</li><li>Monitor KPIs such as ROI, conversions, CPC, CTR, and campaign effectiveness</li><li>Coordinate with design, content, and development teams</li><li>Ensure timely delivery of campaigns and projects</li><li>Analyze performance data and prepare reports for management</li><li>Train, mentor, and evaluate team members</li><li>Stay updated with the latest digital marketing trends and tools</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Business, or related field</li><li>3&ndash;5+ years of experience in digital marketing</li><li>Proven experience in team management or leadership role</li><li>Strong knowledge of Google Ads, Meta Ads, SEO, and social media marketing</li><li>Excellent analytical and problem-solving skills</li><li>Strong communication and leadership abilities</li></ul>Preferred Skills (Plus):<ul><li>Experience with marketing automation tools</li><li>Knowledge of conversion rate optimization (CRO)</li><li>Familiarity with Google Analytics, Tag Manager</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Above: 3 years (Preferred)</li></ul>Work Location: In person

Alestra Solutions Pvt. (Ltd)

Role OverviewWe're looking for a Team Lead &ndash; Full Stack Shopify Developer who will take ownership of our Shopify development, design execution, CRO strategy, and SEO performance across all projects. This role combines hands-on development with team leadership, where you'll guide a cross-functional team of developers and designers while actively contributing to builds. You'll ensure every store we deliver is technically strong, visually polished, and conversion-focused. You will act as the bridge between development, design, and growth, driving both project quality and team performance.Key Responsibilities1. Shopify Development (Core Ownership)Develop and maintain custom Shopify and Shopify Plus stores using Liquid, JavaScript, HTML, and CSS while ensuring scalability and clean architecture. Build reusable and modular theme components following Shopify best practices to support long-term maintainability. Troubleshoot complex technical issues and ensure smooth functionality, performance, and stability of all stores. Develop and maintain integrations with Shopify APIs, third-party apps, and external systems to support business requirements. Conduct feasibility analysis for new client requests and define optimal technical approaches before execution.2. Technical LeadershipServe as the primary technical authority across all Shopify projects, supporting developers in debugging, architecture, and execution. Lead code reviews, technical discussions, and architectural decisions to ensure consistent development standards. Define and enforce coding conventions, file organization, Git workflows, and development best practices. Stay updated with Shopify ecosystem changes and implement improvements proactively. Collaborate with design and project teams to align technical feasibility with business and creative goals.3. Design Direction &amp; UX OversightLead visual execution across projects by ensuring pixel-perfect implementation and alignment with brand guidelines. Review Figma designs before development to validate layout accuracy, responsiveness, and Shopify feasibility. Define and maintain design consistency across typography, spacing, and reusable UI components. Collaborate with designers to refine layouts, flows, and interactions to improve usability. Ensure all deliverables meet a high standard of visual polish and user experience across devices.4. CRO (Conversion Rate Optimization)Ensure every store is built with a CRO-first mindset, focusing on user flow, hierarchy, and clarity. Conduct conversion audits to identify opportunities across landing pages, product pages, and checkout flows. Analyze user behavior using tools like GA4 and Hotjar to identify friction points and improvement areas. Implement and iterate on improvements based on A/B testing, heatmaps, and user insights. Continuously optimize key elements such as CTAs, layouts, and product experiences to improve conversions.5. SEO &amp; PerformanceEnsure implementation of technical SEO best practices, including metadata, structured data, and site architecture. Optimize page speed and Core Web Vitals through efficient asset handling and code optimization. Collaborate with marketing teams to align development with SEO and performance goals. Ensure all builds are fast, mobile-optimized, and aligned with modern search standards.6. Quality Assurance &amp; DeliveryOwn the QA process by reviewing code and front-end output before client delivery. Conduct pre-launch reviews and testing walkthroughs to validate functionality and experience. Maintain alignment with the Project Manager and Design Lead to ensure consistent quality. Validate performance benchmarks and ensure all deliverables meet defined standards.7. Team Leadership &amp; MentorshipLead and mentor developers through regular check-ins, code reviews, and feedback sessions. Support team growth by identifying skill gaps and introducing training or knowledge-sharing sessions. Foster a culture of ownership, accountability, and continuous improvement.8. Process &amp; Project CollaborationWork closely with the Account Manager to plan timelines, scope work, and allocate tasks effectively. Ensure accurate task estimation and maintain structured tracking within ClickUp. Communicate blockers, risks, and delays early and clearly.9. GitHub &amp; Technical OperationsOwn the GitHub workflow, including branching, pull requests, and merge approvals. Maintain clean version control practices and resolve conflicts efficiently. Coordinate deployments and maintain release processes and documentation. Implement and monitor CI/CD processes to streamline delivery.10. Innovation &amp; EfficiencyIntroduce AI tools and automation to improve development speed and reduce manual effort. Identify opportunities to optimize workflows through tooling and process improvements. Research and implement new Shopify tools, apps, or frameworks where beneficial. Document processes and promote continuous improvement across the team.What You Bring4&ndash;5+ years of experience in Shopify and full-stack web development with a strong portfolio. Deep expertise in Shopify themes, apps, APIs, and Liquid. Strong understanding of UX, CRO, and performance optimization. Experience with tools like Figma, GA4, Hotjar, and modern eCommerce stacks. Proven ability to mentor teams and communicate effectively in a fast-paced environment.Who You AreA full-stack Shopify expert who cares about quality, performance, and scalability. A developer who understands design and builds with conversion in mind. A leader who takes ownership of both projects and team outcomes. A problem solver who thrives in fast-paced environments. A team player aligned with a growth mindset and high standards.Work Location: In person

Team Lead - Full stack shopify developer

Paypeople

Job Title: Senior Digital Records Assistant / Team LeadDepartment: Project Management Location: Islamabad (Onsite &ndash; relocation required) Job Type: Contract / Project-BasedPayPeople is looking for a resource in Islamabad to support its digitalization project. We need a responsible person who can handle document scanning work and also manage a small team. The role includes converting physical files into digital records in an organized and secure way.Key Responsibilities<ul><li>Lead and manage the scanning team</li><li>Scan documents using scanners</li><li>Sort, label, and organize documents properly</li><li>Check scanned files for quality and clarity</li><li>Rename and save files in an organized manner</li><li>Upload documents into the system</li><li>Keep record of daily work</li><li>Handle documents carefully and maintain confidentiality</li><li>Coordinate with teams for smooth workflow</li><li>Share daily/weekly progress updates</li></ul>Requirements<ul><li>Intermediate or bachelor&rsquo;s degree (preferred)</li><li>2&ndash;3 years' experience in data entry / scanning / records work</li><li>Team handling experience is a plus</li><li>Basic knowledge of MS Word &amp; Excel</li><li>Able to use scanners and handle basic technical issues</li><li>Candidates must be based in Islamabad or willing to relocate within the region.</li></ul>Job Type: ContractWork Location: In person

Senior Digital Records Assistant / Team Lead

Note: Only Interested Candidates Apply.Job Title: Team Lead &ndash; Customer Services (NBFC)Reporting To: Customer Experience Manager / Head of Customer ServicesJob Purpose:To lead and manage the customer service team within an NBFC environment, ensuring high-quality customer interactions, timely resolution of queries, and adherence to regulatory and compliance standards. The role focuses on delivering exceptional customer experience while maintaining operational efficiency and service KPIs.Key Responsibilities:Team Management &amp; Performance<ul><li>Supervise and manage a team of 10&ndash;15 customer service representatives (CSRs).</li><li>Monitor daily KPIs including call handling time, resolution rate, customer satisfaction (CSAT), and service levels.</li><li>Ensure team meets defined service benchmarks and productivity targets.</li></ul>Customer Experience &amp; Service Quality<ul><li>Ensure all customer interactions are handled professionally across inbound/outbound channels (calls, emails, chat).</li><li>Resolve escalated customer complaints efficiently, ensuring customer satisfaction and retention.</li><li>Maintain high service quality standards in line with company policies and NBFC regulations.</li></ul>Monitoring &amp; Reporting<ul><li>Review daily, weekly, and monthly service performance reports.</li><li>Analyze trends, identify service gaps, and implement corrective actions.</li><li>Coordinate with MIS team for reporting accuracy and insights.</li></ul>Coaching &amp; Development<ul><li>Conduct regular coaching sessions, feedback meetings, and performance reviews.</li><li>Identify training needs and coordinate with L&amp;D for skill enhancement.</li><li>Foster a positive and high-performance team culture.</li></ul>Compliance &amp; Risk Management<ul><li>Ensure adherence to SECP regulations, internal SOPs, and customer data confidentiality standards.</li><li>Monitor calls and interactions to ensure compliance with scripts and ethical practices.</li><li>Report and escalate any compliance breaches or customer risk issues.</li></ul>Coordination &amp; Stakeholder Management<ul><li>Liaise with Operations, Risk, Compliance, and Product teams for issue resolution.</li><li>Collaborate with QA team for call audits and service improvement initiatives.</li><li>Ensure smooth communication flow between departments.</li></ul>Requirements:Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, or relevant field</li></ul>Experience:<ul><li>Minimum 2&ndash;3 years in customer service (preferably in NBFC, banking, or fintech)</li><li>At least 1 year in a supervisory / team lead role</li></ul>Skills &amp; Competencies:<ul><li>Strong communication and interpersonal skills</li><li>Leadership and team management ability</li><li>Customer-centric mindset</li><li>Analytical and reporting skills</li><li>Proficiency in MS Excel, CRM systems, and call center tools</li><li>Conflict resolution and problem-solving skills</li></ul>Preferred Attributes:<ul><li>Ability to work under pressure and manage high call volumes</li><li>Strong ethical standards and professional conduct</li><li>Decision-making ability with accountability</li><li>Adaptability in a fast-paced fintech/NBFC environment</li></ul>Language Requirement:<ul><li>Proficiency in English and Urdu</li></ul>Shift &amp; Job Details:<ul><li>Shift: Morning (9:00 AM &ndash; 6:30 PM)</li><li>Job Type: Full-time</li><li>Work Location: On-site</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs52,000.00 per monthWork Location: In person

Team Lead Customer Service Representative (CSR(

Slidelya

We&rsquo;re looking for a creative and detail-oriented Team Lead Graphic Designer for Power Point / Pitch Deck to join our team and help design high-quality pitch decks and presentations.What You&rsquo;ll Do<ul><li>Design pitch decks and PowerPoint presentations</li><li>Create clean, modern, and professional slide layouts</li><li>Turn rough content into visually appealing designs</li><li>Maintain brand consistency across slides</li><li>Work with our team to meet deadlines</li></ul>Requirements<ul><li>Basic experience in PowerPoint / Google Slides</li><li>Knowledge of Adobe Illustrator / Photoshop (a plus)</li><li>Good sense of layout, typography, and colors</li><li>Ability to follow design guidelines</li><li>Attention to detail</li><li>Willingness to learn and improve</li></ul>Office location is near Old airport , Ghouri townJob Timings : 09:30a.m to 06:00 p.mThis is an Onsite position , please apply if you think you can be a good fit for this roleWork Location: In personWork Location: In person

Team Lead - Graphic Designer for Pitch Deck / PowerPoint

Explore 619+ Team lead in Islamabad this April. Find roles across top companies and apply now to boost your career.

619 team lead jobs In Islamabad

Team Lead Collections

Team Lead – Digital Marketing

Team Lead – Digital Marketing

Team Lead - Full stack shopify developer

Senior Digital Records Assistant / Team Lead

Team Lead Customer Service Representative (CSR(

Team Lead - Graphic Designer for Pitch Deck / PowerPoint