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GIZ Viet Nam

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 The Deutsche Gesellschaft f&uuml;r Internationale Zusammenarbeit (GIZ) GmbH is a state owned organisation. We work worldwide in the field of international cooperation for sustainable development. GIZ International Services (InS) is an integral division of GIZ. We offer the experience, the regional and technical know-how of GIZ in the global market and provide international clients with expertise in terms of economic and result-oriented services.
 
 
 GIZ International Services is
 
 preparing for
 
 the EU-funded tender: Technical Assistance for Post-Floods Rural Economic Recovery of Green Productive Assets in Khyber Pakhtunkhwa Pakistan
 
 in forecast stage
 
 .
 
 
 The project will cover activities aimed to enhance the operational efficiency and sustainability of the KP Government&rsquo;s energy sector.
 
 
 The Project encompasses: a thorough gap analysis of Pakhtunkhwa Energy Development Organisation (PEDO) current operations. The development of robust monitoring and compliance frameworks. The optimization of hydropower plant operations and maintenance, and the enhancement of occupational safety and health standards.
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Team Leader (m/f/d) Technical Assistance for Post-Floods Rural Economic Recovery of Green Productive Assets in Khyber Pakhtunkhwa, Pakistan

Nextgen charge

Location: Pakistan- Islamabad Company: Nextgen Charge Industry: Renewable Energy / Electric Vehicle Charging Job Type: Full-Time | Permanent Experience: Freshers &amp; Experienced Welcome but High quality English is requirement Training: Full Sales &amp; Product Training ProvidedAbout Us:Nextgen Charge is a fast-growing UK-based EV charger installation company revolutionising the way people power their vehicles. As part of our rapid expansion, we&rsquo;ve launched a brand-new sales operations office in Pakistan to support our UK customer base.This is your opportunity to join an innovative company with long-term growth, training, and career development.Job Role &amp; Responsibilities:<ul><li>Handle inbound UK customer enquiries via phone, WhatsApp, and email</li><li>Understand customer needs and provide the best EV charger solutions</li><li>Create quotes and follow-up with interested customers</li><li>Explain the installation process and available government grants clearly</li><li>Use CRM tools to manage and update lead status</li><li>Coordinate with UK operations team to ensure smooth customer journey</li><li>Meet monthly sales targets with support from your team leader</li></ul>What We Offer:&#9989; Extensive Product &amp; Sales Training &ndash; No prior experience required &#9989; Performance Bonuses &amp; Commission on each sale &#9989; Growth Opportunities &ndash; Be promoted to Team Leader or Sales Manager &#9989; Fast-growing company with a clear promotion path &#9989; Work with a UK-based brand bringing green energy to homes &amp; businesses &#9989; Opportunity to build your career from the ground up with a new teamFuture Managerial Roles Available:We are building our Pakistan office from scratch, and early team members will be considered for:<ul><li>Team Leader</li><li>Quality Assurance Manager</li><li>Operations Manager</li><li>Training Manager</li></ul>If you&rsquo;re ambitious, proactive, and want a long-term career, this is the best place to start.Requirements:<ul><li>Good spoken and written English communication skills</li><li>Confident telephone manner and ability to build rapport</li><li>Willingness to learn and grow with a new company</li><li>Sales experience is a plus but not essential</li></ul>Working Hours:<ul><li>UK Hours (e.g., 1:00 PM &ndash; 10:00 PM Pakistan time)</li><li>Monday to Saturday</li></ul>Salary &amp; Benefits:<ul><li>Basic Salary + Commissions</li><li>Weekly/Monthly Incentives</li><li>Paid Training</li><li>Promotion within 3&ndash;6 months based on performance</li></ul>Apply now to be part of the future of energy. Join a company where your growth matters. Nextgen Charge &ndash; Powering the UK from Pakistan.Job Types: Full-time, Part-timePay: Rs70,000.00 - Rs110,244.41 per monthWork Location: In person

telesales

HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Team Lead (FTTH Operations)Location: Islamabad Salary Range: PKR 50,000 &ndash; 60,000Responsibilities:<ul><li>Lead a team of technicians for deployment &amp; troubleshooting.</li><li>Perform fiber splicing, testing &amp; ODN maintenance.</li><li>Assign and monitor daily field tasks.</li><li>Maintain operational documentation.</li></ul>Requirements:<ul><li>Minimum DAE (Electrical/Electronics/Telecom).</li><li>1&ndash;2 years FTTH experience.</li><li>Strong hands-on technical skills.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Team Lead (FTTH Operations)

Canvas Digitals

About the Role:Sybrid is looking for a highly organized and performance-driven Assistant Manager &ndash; Operations to oversee daily call center activities, ensure the achievement of sales and service targets, and maintain strong client relationships. The ideal candidate will possess strong leadership capabilities, a strategic mindset, and the ability to manage teams effectively while driving operational excellence.Key Responsibilities: Operational Management<ul><li>Oversee daily operations to ensure achievement of Sales, Service, and KPI targets.</li><li>Monitor call center performance metrics including QA scores, attendance, adherence, and productivity.</li><li>Coordinate with internal support departments to ensure smooth operational alignment.</li></ul>Team Leadership &amp; Development<ul><li>Supervise Team Leaders and their respective teams, providing continuous coaching and mentoring.</li><li>Conduct regular performance evaluations and implement improvement plans where required.</li><li>Motivate and guide teams to maintain a positive, productive, and disciplined work environment.</li><li>Ensure adherence to company policies, standards, and operational guidelines.</li></ul>Client &amp; Stakeholder Management<ul><li>Maintain strong communication with clients regarding daily performance updates, escalations, and operational insights.</li><li>Participate in client calls, business reviews, and meetings to ensure alignment with expectations.</li><li>Ensure client deliverables are met and consistently exceeded.</li></ul>Quality &amp; Process Improvement<ul><li>Implement and uphold quality standards while driving continuous improvement initiatives.</li><li>Collaborate with QA and Training teams to address performance gaps and improve service levels.</li><li>Identify process inefficiencies and recommend data-driven improvement strategies.</li></ul>Reporting &amp; Analysis<ul><li>Prepare and present daily, weekly, and monthly operational reports for management and clients.</li><li>Analyze performance data to identify trends, root causes, and corrective actions.</li><li>Ensure compliance with company policies, SOPs, and regulatory requirements.</li></ul>Escalation &amp; Issue Handling<ul><li>Manage escalations promptly and effectively while following defined escalation protocols.</li><li>Resolve operational challenges to ensure workflow continuity and client satisfaction.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).</li><li>Proven experience in a Team Leader or Supervisory role within a call center/BPO is required (Assistant Manager experience is a plus).</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Ability to analyze data, manage teams, and perform effectively under pressure.</li><li>Excellent client handling and stakeholder management skills.</li></ul>Job Type: Full-timeExperience:<ul><li>Team lead in a Call Center/BPO: 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Operations

Faj IT Solutions

We are looking for a dynamic and experienced IT Support Team Lead to manage and oversee IT support operations for an international client specializing in the technical services and retail sectors. This on-site role, based in Islamabad, requires a hands-on leader who can ensure high-quality service delivery, maintain adherence to service level agreements (SLAs), and drive the overall performance and development of the support team. The ideal candidate will be motivated, proactive, and capable of managing both technical and team leadership responsibilities effectively. Key Responsibilities - Resilience in dealing with changing expectations and the environment. - Strong ability to understand and solve problems that arise in daily operations. - Ability to deconstruct information into smaller categories to draw conclusions. - Ability to take ownership of the assigned tasks and responsibilities. - Lead and manage the offshore IT support team to deliver exceptional service and support to the client. - Monitor and Maintaining high standards of service excellence. - Coordinate with international stakeholders and internal teams to align support activities with business objectives. - Develop and implement processes and best practices to improve team productivity and customer satisfaction. - Provide guidance and mentorship to team members, fostering a collaborative and growth-oriented environment. - Prepare and present regular performance reports, highlighting key metrics and areas for improvement. - Drive continuous improvement initiatives to enhance support workflows and reduce downtime. - Manage resource allocation, scheduling, and workload distribution within the team. Required Qualifications - Proven experience in IT support leadership roles, preferably within offshore or international environments. - Demonstrated ability to lead, motivate, and develop a technical team. - Strong communication and interpersonal skills to effectively liaise with internal stakeholders. - Ability to work under pressure and manage multiple priorities in a fast-paced environment. - Proficiency in relevant IT support tools. - Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field is preferred.Job Types: Full-time, Contract

Team Lead IT Support Services Job

Smart brains technologies 2.0

The Team Lead oversees the daily operations of a team of call center agents to ensure excellent customer service, smooth workflow, and achievement of performance targets. This role includes mentoring staff, handling escalations, monitoring call quality, and providing support to management for continuous process improvement.Key Responsibilities:Team Supervision &amp; Performance Management<ul><li>Lead, supervise, and motivate a team of agents to achieve daily, weekly, and monthly Targets.</li><li>Monitor agent performance through call evaluations, dashboards, and reports.</li><li>Conduct regular coaching sessions, provide feedback, and develop action plans for improvement.</li><li>Manage team schedules, attendance, breaks, and adherence to shift timings.</li></ul>Quality Assurance<ul><li>Ensure agents follow call center scripts, protocols, and compliance guidelines.</li><li>Review call recordings and provide quality feedback to maintain service standards.</li><li>Identify skill gaps and arrange necessary training or refresher sessions.</li></ul>Operational Management<ul><li>Maintain smooth workflow and ensure service-level agreements are met.</li><li>Assign tasks and manage workload distribution within the team.</li><li>Handle real-time floor management, monitor queues, and resolve operational issues promptly.</li><li>Assist with on boarding and training of new agents.</li></ul>Customer Service &amp; Escalation Handling<ul><li>Address and resolve escalated customer concerns professionally.</li><li>Support agents during difficult customer interactions and ensure resolution.</li><li>Ensure high levels of customer satisfaction and first-call resolution.</li></ul>Reporting &amp; Documentation<ul><li>Prepare daily/weekly performance reports for management review.</li><li>Track key metrics such as QA scores, attendance, and productivity.</li><li>Document coaching sessions, performance reviews, and team updates.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience in a call center environment.</li><li>1&ndash;2 years of experience as a Team Lead or Senior Agent in a call center.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Proficiency with call centre tools, CRM systems, and performance dashboards.</li><li>Ability to manage high-pressure situations and large teams effectively.</li><li>Excellent customer handling and conflict resolution skills.</li><li>Strong understanding of QA standards, and call centre metrics.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Coaching &amp; Feedback</li><li>Time Management</li><li>Analytical Thinking</li><li>Decision-Making</li><li>Customer Focus</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead

PHI CONSULTING SMC PVT LIMITED

About the RoleAs a Sales Lead at Phi Consulting, you will be responsible for leading the launch and growth of a new client portfolio. This is a strategic role that blends outbound execution, leadership, coaching, and cross-functional collaboration. You will serve as both a high-performing individual contributor and a mentor, supporting the performance and development of a growing sales team.You&rsquo;ll play a critical role in building a pipeline, refining sales motion, owning revenue targets, and ensuring that your team consistently delivers on its goals &mdash; while maintaining alignment with client objectives and company values.Key Responsibilities<ul><li>Lead outbound efforts to develop and manage a pipeline for a newly onboarded portfolio</li><li>Collaborate with leadership to define strategy, vertical focus, and messaging</li><li>Own and exceed monthly and quarterly revenue goals</li><li>Conduct regular 1:1s and team syncs to track performance and coach team members</li><li>Manage CRM data quality, pipeline accuracy, and reporting for your portfolio</li><li>Work closely with client success, marketing, and recruitment teams to ensure full alignment</li><li>Handle escalations and client feedback with professionalism and urgency</li><li>Recruit, train, and ramp new AEs under your leadership as the team expands</li></ul>What We&rsquo;re Looking For<ul><li>3&ndash;5 years of experience in outbound B2B sales, with 1+ years in a leadership or team lead role</li><li>Proven success in selling into the US market, especially in trucking, fintech, or SaaS verticals</li><li>Experience managing a pipeline and leading a quota-carrying team</li><li>Strong understanding of outbound SDR/AE motion, including prospecting and closing</li><li>Hands-on experience with CRMs, sales dashboards, and reporting tools</li><li>Excellent communication, time management, and coaching skills</li><li>Ability to thrive in a high-growth, fast-paced environment</li></ul>Nice to Have<ul><li>Experience launching or scaling a new vertical or client portfolio</li><li>Familiarity with RevOps frameworks and data-driven selling</li><li>Prior work with global clients in a high-performance offshore environment</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Leadership: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Team Lead - Sales

Explore 918+ Team leader in Islamabad this December. Find roles across top companies and apply now to boost your career.