project manager

sales manager

site engineer

operations manager

production manager

technical services manager

Johnson Controls

<div>What you will do
We are seeking a dynamic and experienced Customer Service and Inside Sales Leader to oversee operations across the Middle East and Africa region. Based in Dubai, this role is responsible for managing a high-performing team of 15 professionals, driving excellence in order management, customer engagement, and sales support across multiple product sectors and ERP platforms.
How you will do it
Team Leadership &amp; Development.<ul><li>
Lead, coach, and develop a team of 17 customer service and inside sales professionals.</li><li>
Foster a culture of accountability, collaboration, and continuous improvement.</li><li>
Set performance goals and conduct regular evaluations.</li><li>
Order Management &amp; Fulfillment.</li><li>
Oversee region-wide order entry and processing across multiple ERP platforms.</li><li>
Ensure timely and accurate order fulfillment in alignment with customer expectations and internal KPIs.</li><li>
Collaborate with Manufacturing, logistics, and finance teams to resolve order related issues.</li><li>
Customer Experience &amp; Relationship Management.</li><li>
Serve as a key point of contact for escalations and strategic customer interactions.</li><li>
Drive customer satisfaction through proactive communication and problem-solving.</li><li>
Implement best practices to enhance service delivery and responsiveness.</li><li>
Sales Support &amp; Enablement.</li><li>
Partner with field sales teams to support lead generation, quoting, and pipeline management.</li><li>
Utilize Salesforce to track opportunities, customer interactions, and performance metrics.</li><li>
Provide insights and reporting to support regional sales strategies.</li><li>
Provide support on holistic transaction management from quote to AR, working with the remote finance team.</li></ul>
Systems &amp; Process Optimization<ul><li>
Leverage SAP and Salesforce to streamline workflows and improve data accuracy.</li><li>
Identify and implement process improvements to enhance operational efficiency.</li><li>
Ensure compliance with company policies and regional regulations.</li></ul>
What we look for<ul><li>
Minimum 10 years of experience in customer service, inside sales, or operations leadership.</li><li>
Proven experience managing teams in a regional or multi-country setting.</li><li>
Strong proficiency in SAP and Salesforce is essential.</li><li>
Excellent communication, analytical, and organizational skills.</li></ul>
What we offer<ul><li>
Competitive compensation and benefits package.</li><li>
Opportunity to lead a strategic function in a high-growth region.</li><li>
Collaborative and multicultural work environment.</li><li>
Career development and global mobility opportunities.</li></ul></div>

Inside Sales, Customer Service and Technical Services Manager, MEA

Acumen International FZC

Job Summary The Technical Manager oversees Acumen Safety&rsquo;s technical operations, inspection processes, and compliance activities. This role ensures all inspections and certifications meet international standards (ISO/IEC 17020, ISO 17024, ASME, BS, EN, etc.), regulatory requirements, and company quality objectives. The Technical Manager leads the engineering team, approves reports, develops procedures, and drives continuous improvement.Key Responsibilities<ul><li>Lead and manage inspection engineers and technical staff across disciplines.</li><li>Ensure inspections and tests comply with procedures and standards.</li><li>Review and approve inspection reports, certificates, and design calculations.</li><li>Develop and maintain procedures, checklists, and work instructions.</li><li>Coordinate with Quality Manager for audits and competence assessments.</li><li>Evaluate and authorize new inspection engineers.</li><li>Monitor performance and implement training or corrective actions.</li><li>Oversee calibration and maintenance of inspection equipment.</li><li>Provide technical support for quotations, client queries, and project planning.</li><li>Ensure HSE and legal compliance during inspections and testing.</li><li>Liaise with clients, consultants, and regulators for approvals.</li><li>Promote continuous improvement and best practices.</li></ul>Job Requirements<ul><li>Education: Bachelor&rsquo;s in Mechanical Engineering (Master&rsquo;s preferred).</li><li>Experience: 6&ndash;8 years in inspection/testing of lifting equipment, pressure vessels, cranes, and related machinery.</li><li>Knowledge: ISO/IEC 17020, ISO 17024, ASME, BS, EN, API standards.</li><li>Certifications: NDT Level II preferred; OSHAD Practitioner/NEBOSH preferred.</li><li>Technical Skills: Engineering drawings, design calculations, load charts; AutoCAD/SolidWorks; QMS and technical audits.</li><li>Soft Skills: Leadership, communication, mentoring, report writing, analytical problem-solving.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Expected Salary</li></ul>Experience:<ul><li>Inspection : 5 years (Preferred)</li></ul>

Technical Manager

Claymore Security and Safety Consultants

Company DescriptionClaymore Security &amp; Safety Consultants Co. is a leading Type 'A' Inspection Body located in Dubai, United Arab Emirates. We provide third-party inspection, testing, and certification for various types of lifting equipment scaffold, and machinery, BMU/ cradle, elevators and escalators and pressure vessels. In addition, we offer HSE training and safety consultancy services at the highest standard. Our specialty is in lifting equipment inspection, and we also provide all lifting operation/testing tools and equipment for rental.Role DescriptionThis is a full-time on-site role located in United Arab Emirates , the Technical Manger / Deputy technical Manger is responsible for overall inspection, examining, and certifying lifting equipment, lifting accessories, and scaffolding structures in compliance with local regulations, international standards (such as LOLER, BS EN, ISO, and OSHA), and company procedures. The inspector ensures that all equipment and structures are safe for use, properly maintained, and meet operational and safety requirements.Role and Responsibilities - Supervise and authorize inspection personnel for all lifting equipment categories (cranes, hoists, MEWPs, lifting accessories, etc.).- Maintain and verify compliance with ENAS &amp; EIAC accreditation requirements and ISO/IEC 17020 clauses.- Ensure inspection methods are consistent with current standards and manufacturer guidelines.- To ensure all inspection are executed in strict compliance with EIAC, and inspection standards.- Conduct competency evaluations, technical interviews, and annual assessments for inspectors.- Develop training and authorization programs- Review and sign-off on inspectors&rsquo; technical authorizations.- Perform periodic monitoring inspections on lifting equipment (e.g., mobile cranes, tower cranes, hoists, forklifts, winches) and lifting accessories (e.g., slings, shackles, hooks).- Approve and validate inspection procedures, checklists, and technical reports.- Support Quality Manager during internal audits, management reviews, and EIAC assessments.- To provide technical support and advice on technical integrity related inspection issues to the Asset, Operations teams.- To support the development of an effective inspection team to enable a clear vision of how to contribute to objectives.- Maintain direct and regular contact with technical Teams in order to ensure an effective Inspection Service.- Conduct inspection of scaffolding systems (tube &amp; fitting, system scaffolds, mobile towers) for compliance with ISO,BS EN, EIAC , and local regulatory standards.- Review inspection reports, calculations, and load test data before certification release.- Resolve technical disputes, non-conformities, and client escalations.- Lead root cause analysis (RCA) for nonconformities raised in assessments.- Drive continuous improvement initiatives for inspection quality and efficiency.- Ensure onsite work activities are performed in accordance with the health, safety and environmental policy, company QHSE manual and asset specific control of work procedures and practices.Qualifications- Bachelor&rsquo;s Degree in Civil , Mechanical or Electrical Engineering (mandatory).- Minimum 12 years of experience in lifting equipment inspection.- Strong knowledge of ISO/IEC 17020:2012 requirements.- Certification in LEEA, API, or equivalent.- Certified Scaffold Inspector (e.g., CISRS, CITB).( preferred)- ISO 9001 and ISO 17020 Internal Auditor or Lead Auditor certification (preferred).- Familiarity with EIAC accreditation procedures.- Excellent communication, leadership, and report review skills.Skills &amp; Competencies:<ul><li>Passed EIAC assessment for All types of lifting Equipment.(Mandatory).</li><li>Strong understanding of lifting operations and scaffold safety.</li><li>Good knowledge of inspection procedures, risk assessment, and hazard identification.</li><li>Report writing and documentation skills.</li><li>Physical fitness for climbing and working at heights.</li><li>Attention to detail and safety-oriented mindset.</li><li>Good communication and interpersonal skills.</li><li>Background in working within oil &amp; gas, construction, or industrial sectors is highly desirable.</li></ul>Claysafe@emirates.net.ae / Quality@claycss.aeJob Type: Full-timeExperience:<ul><li>EIAC Assessment: 10 years (Preferred)</li></ul>

Technical Manager/ Deputy Technical Manger

Google

<div>Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Tel Aviv, Israel; Dubai - United Arab Emirates.<h3 class="jobSectionHeader">
Minimum qualifications:</h3><ul>
<li>Bachelor&rsquo;s degree or equivalent practical experience. 
</li>
<li>10 years of experience troubleshooting technical issues for internal/external partners or customers.</li>
<li>Experience in an analytical role such as business intelligence, data analytics, or statistics.</li>
<li>Experience in either system design or reading code (e.g., Java, C++, Python).</li>
<li>Experience with cloud technologies such as architecting, developing, or maintaining cloud solutions in virtualized environments or cloud data engineering.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>15 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).</li><li>
Experience in technical leadership, including experience leading business transformation initiatives.</li><li>
Experience working with database technologies (e.g., SQL, NoSQL).</li><li>
Experience using Machine Learning and building solutions.</li><li>
Experience working with systems (e.g., Linux, Unix).</li><li>
Experience with Digital Ad Technology and platforms.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.
 
 
Our Customer Solutions Engineering team work as a critical technical partner for our sales teams where our coding abilities, communication skills, passion for AI and big data, Cloud knowledge and business acumen are leveraged to develop answers to questions most don&rsquo;t even know to ask. 
<div>
As the CSE Manager, you will be responsible for driving our goals to create value, deliver an excellent customer experience, motivate, and engage your team to execute on that goal.</div>
Google creates products and services that make the world a better place, and gTech&rsquo;s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers&rsquo; complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Lead a team of individuals. Set and communicate individual and team priorities that support organizational goals. Meet regularly with individuals to discuss performance and development, and provide feedback and coaching.</li>
<li>Design and implement solutions that meet client needs and are compliant with data and legal policies.</li>
<li>Understand the nuances of clients within the industry and develop subject matter expertise in trending spaces.</li>
<li>Work closely with Google's largest advertising clients, understand their challenges and provide consultancy and solutions like cloud projects design, software packages, big-data analysis and AI/ML applications to achieve their business goals.</li>
<li>Manage team resources to maximize Return on Investment (ROI).</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Manager, Customer Solutions Engineering, Emerging Markets, gTech Ads

Lobo Management

<div>
 
 We are partnering with a leading
 
 FMCG company
 
 to recruit an experienced
 
 Customer Service Team Leader
 
 to oversee the daily operations of the customer service function and ensure seamless order management, delivery coordination, and customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and motivate a team to deliver best-in-class customer service across all client touchpoints.
 </li>
 <li>
 Ensure new employee training is conducted effectively and within timelines; facilitate cross-training for existing team members.
 </li>
 <li>
 Support the Manager &ndash; Customer Experience with team coaching, performance reviews, and disciplinary matters in line with company policy.
 </li>
 <li>
 Provide operational assistance to team members and ensure accurate, timely communication within the department.
 </li>
 <li>
 Deliver performance feedback, drive service improvements, and foster a culture of accountability and excellence.
 </li>
 <li>
 Maintain strong collaboration with sales, logistics, and finance to ensure smooth customer operations.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ol>
 <li>
 Team Accuracy &amp; Productivity
 </li>
 <li>
 Returns / Uplifts
 </li>
 <li>
 Customer Satisfaction (CSAT)
 </li>
 <li>
 Net Promoter Score (NPS)
 </li>
 <li>
 First Contact Resolution (FCR)
 </li>
 <li>
 Individual Productivity
 </li>
 <li>
 Process Improvement Initiatives / Kaizens
 </li>
 </ol>
 
 
 
 
 
 Ideal Profile:
 
 
 <ul>
 <li>
 Proven experience in
 
 customer service or order management
 
 within the
 
 FMCG or distribution sector
 
 </li>
 <li>
 Strong leadership, analytical, and problem-solving skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Exposure to ERP/CRM systems and performance management tools
 </li>
 </ul>
 
 
 
 
 
 Interested candidates are encouraged to apply immediately.
 
 
 
 
 
 
 Please share your
 
 updated CV
 
 , along with your
 
 current and expected salary
 
 and
 
 notice period
 
 , at the earliest for review.
 
</div>

Customer Service Team Leader – FMCG Industry

JACHOOS TECHNOLOGIES PRIVATE LIMITED

Job Description &ndash; Digital Marketing Technical SpecialistPosition: Digital Marketing Technical Specialist (Female Preferred) Location: Dubai, UAE Employment Type: Full-timeAbout the RoleThe Digital Marketing Technical Specialist is responsible for managing, optimizing, and automating digital marketing campaigns using technical tools, platforms, and data-driven strategies. This role bridges the gap between marketing and technology by implementing performance-driven solutions that maximize ROI and enhance online brand presence.Key Responsibilities<ul><li>Campaign Management</li><li>Plan, implement, and optimize digital marketing campaigns across Google Ads, Meta Ads, LinkedIn, and other paid platforms.</li><li>Manage SEO (on-page and off-page) strategies to improve organic visibility.</li><li>Execute and monitor email marketing campaigns with automation tools.</li><li>Technical Execution</li><li>Manage marketing automation platforms (HubSpot, Zoho, Mailchimp, etc.).</li><li>Implement conversion tracking, retargeting, and A/B testing.</li><li>Set up and manage analytics dashboards, pixel integrations, and event tracking.</li><li>Data &amp; Performance Analysis</li><li>Monitor KPIs, generate detailed performance reports, and provide actionable insights.</li><li>Conduct website audits and recommend improvements for performance, UX, and CRO (Conversion Rate Optimization).</li><li>Use Google Analytics (GA4), Tag Manager, and Data Studio to track and analyze user behavior.</li><li>Collaboration &amp; Support</li><li>Work closely with creative, content, and development teams for seamless campaign execution.</li><li>Provide technical support for CRM, marketing tools, and lead management systems.</li><li>Assist sales teams by ensuring lead quality, attribution tracking, and funnel optimization.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, IT, Computer Science, or related field.</li><li>Mandatory: Prior experience in the IT sector with exposure to digital marketing, software/web solutions, or IT services.</li><li>2&ndash;4 years of proven experience in digital marketing with a strong technical background.</li><li>Hands-on expertise in Google Ads, Facebook Business Manager, and LinkedIn Campaign Manager.</li><li>Strong knowledge of SEO tools (SEMRush, Ahrefs, Screaming Frog).</li><li>Proficiency in Google Analytics 4 (GA4), Google Tag Manager, and Data Studio.</li><li>Familiarity with marketing automation tools (HubSpot, Zoho, Mailchimp, ActiveCampaign).</li><li>Basic understanding of HTML, CSS, and JavaScript for troubleshooting.</li><li>Strong analytical, problem-solving, and reporting skills.</li></ul>Preferred Skills<ul><li>Knowledge of API integrations for marketing platforms.</li><li>Experience with CRM systems and lead management workflows.</li><li>Familiarity with WordPress, Shopify, or other CMS platforms.</li></ul>Why Join Us?<ul><li>Opportunity to work with a fast-growing digital marketing and IT solutions company in Dubai.</li><li>Exposure to international clients across UAE, UK, USA, and India.</li><li>A collaborative work environment with continuous learning and growth opportunities.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per month

Digital Marketing Technical Specialist ( Female Preferred )

EHTS

Operations Manager &ndash; Fire &amp; Safety / AMC Services Dubai, UAE | AMTIDAAD Technical Services LLCJob Summary: AMTIDAAD is hiring an experienced Operations Manager - Maintenance to oversee daily operations of Fire Safety (FA/FF), ELV, and AMC projects across multiple client sites. You&rsquo;ll lead field teams, ensure compliance with Civil Defense and SLA standards, and drive service excellence.Key Responsibilities:<ul><li>Develop and manage the full operations plan across AMC, project works, emergency call-outs, and PPM activities.</li><li>Oversee day-to-day field operations including manpower planning, attendance tracking, scheduling, and logistics.</li><li>Lead a team of engineers, supervisors, technicians, and coordinators deployed across multiple sites.</li><li>Ensure compliance with SLAs, UAE Civil Defense safety standards, and internal operational protocols.</li><li>Conduct weekly site progress meetings and provide detailed reports to management and clients.</li><li>Coordinate staff mobilization/demobilization with HR and validate job reports, timesheets, and work orders.</li><li>Liaise with Procurement and Store departments to ensure timely delivery of tools, materials, and consumables.</li><li>Address and resolve technical and manpower-related issues on-site; escalate critical issues when needed.</li><li>Manage third-party inspections, certifications, and Civil Defense compliance.</li><li>Monitor and control operational budgets, minimizing material wastage, downtime, and rework costs.</li><li>Identify and implement process improvements and standardized SOPs to enhance service quality.</li><li>Drive client satisfaction through regular site visits, quality assurance measures, and issue resolution.</li><li>Enforce QHSE standards and lead safety programs across all operational teams.</li><li>Evaluate team performance and recommend training initiatives for continuous improvement.</li></ul>Requirements:<ul><li>Degree in Engineering or related field.</li><li>Minimum 10 years UAE experience in FLS maintenance operations with at least 3+ years in a managerial role.</li><li>Strong leadership, planning, and problem-solving skills.</li><li>Good knowledge of AMC contracts and Civil Defense compliance.</li><li>UAE driving license.</li><li>Immediate joiner preferred</li></ul>Interested candidates fulfilling the above criteria can share their CVs at hr@amtidaad.com with subject &quot;Operations Manager&quot;.Job Types: Full-time, PermanentExperience:<ul><li>Fire Safety AMC: 8 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Operations Manager - Maintenance

Explore 4153+ Technical services manager in Dubai this October. Find roles across top companies and apply now to boost your career.