technical support analyst

BMO Financial Group

320 S Canal Street Chicago Illinois,60606
<br>
<div><p>Nice to have AWS Certification.<br>
<b>Must have experience in Siebel Platform experience strongly,</b> <b>support experience, Windows server experience, Linux server experience, SQL queries.</b></p>
<p>Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.</p><ul><li>
Works with development teams to build solutions that use enterprise monitoring/logging, are &ldquo;self-healing&rdquo;, and require minimal to zero maintenance.</li><li>
Possesses strong technical and/or business functional knowledge of systems, timing and dependencies.</li><li>
Conducts independent analysis and assessment to resolve strategic issues.</li><li>
Monitors and tracks performance, and addresses any issues.</li><li>
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.</li><li>
Leads/Conducts incident recovery and detailed root case analysis.</li><li>
Deploys manual code to production environment.</li><li>
Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities.</li><li>
Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.</li><li>
Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.</li><li>
Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.</li><li>
Supports deployment activities, managing implementation issues to resolution.</li><li>
Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.</li><li>
Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.</li><li>
Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.</li><li>
Collaborates and engages with the appropriate areas across the bank.</li><li>
Develops or helps to develop the knowledge assets required for the operation.</li><li>
Promotes adherence to standards and industry best practices.</li><li>
Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.</li><li>
Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.</li><li>
Stays abreast of industry technical and business trends through participation in professional associations, practice communities &amp; individual learning.</li><li>
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.</li><li>
Exercises judgment to identify, diagnose, and solve problems within given rules.</li><li>
Works independently on a range of complex tasks, which may include unique situations.</li><li>
Broader work or accountabilities may be assigned as needed.<p><b>
Qualifications:</b></p></li><li>
Typically 4 - 6 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.</li><li><b>
Must have experience in </b><b>Siebel platform, support experience, Windows server experience, Linux server experience, SQL queries.</b></li><li><b>
Must have experience in </b><b>understanding of remote connection to systems.</b></li><li><b>
Must have experience in </b><b>supporting application running in application environment.</b></li><li>
Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.</li><li>
Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.</li><li>
Technical and/or business functional knowledge of systems, tools, timing, and dependencies.</li><li>
Technical proficiency gained through education and/or business experience.</li><li>
Verbal &amp; written communication skills - In-depth.</li><li>
Collaboration &amp; team skills - In-depth.</li><li>
Analytical and problem solving skills - In-depth.</li><li>
Influence skills - In-depth.</li><li>
Data driven decision making - In-depth.</li></ul>
<p><b>Salary:</b></p><p>
$63,300.00 - $117,200.00</p><p><b>
Pay Type:</b></p><p>
Salaried</p><p>
The above represents BMO Financial Group&rsquo;s pay range and type.</p><p>
Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group&rsquo;s expected target for the first year in this position.</p><p>
BMO Financial Group&rsquo;s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards</p>
<p><b>About Us</b></p><p>
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.</p><p>
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one &ndash; for yourself and our customers. We&rsquo;ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we&rsquo;ll help you gain valuable experience, and broaden your skillset.</p><p>
To find out more visit us at https://jobs.bmo.com/us/en
</p><p>BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.</p><p>
BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.</p><p>
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p></div>

Technical Operations Support Analyst

L.E.K. Consulting

<div></div><div><div><div><div><div><div><div><div><div><div>Location
<div></div><div><div>Chicago
</div></div></div><div>Job Description
<div></div><div><div><p><b>About L.E.K. Consulting:</b><b>
</b><br>
L.E.K. Consulting is one of the premier strategy consulting firms worldwide. At L.E.K., we are passionate about helping our clients succeed with breakthrough insights that drive real impact. Our clients view us as trusted partners that help address their most pressing challenges and biggest opportunities.</p><p>
We bring together the rigor of data-driven analysis with the creativity and curiosity of a collaborative team. By hiring exceptional people and fostering a culture of ownership, inclusion, and continuous learning, we develop leaders who thrive on challenge and bring energy and optimism to every engagement. Founded in 1983, L.E.K. employs more than 2,200 professionals across five continents, and is consistently recognized as one of the industry&rsquo;s best firms to work for. For more information, visit lek.com</p><p></p><p><b><br>
Overview of Service Desk Analyst I:</b><br>
The L.E.K. IT Department is seeking a Service Desk Analyst I to join the team. This position will report directly to the Regional Service Desk Manager.</p><p>
The Service Desk Analyst I provides excellent face to face customer service, follows instructions to deliver zero defect deployments, takes direction well, executes assigned project tasks on time, and is self-motivated.</p><p></p><p><b><br>
Responsibilities include, but are not limited to:</b></p><ul><li>
Providing level 1 support to the L.E.K. global staff via multiple communication channels including but not limited to phone, video, chat, in person, and email</li><li>
Troubleshooting hardware and software issues courteously and expeditiously</li><li>
Keeping inventory accurate and assessing the requirement for IT equipment</li><li>
Answering and appropriately handling customer support requests via phone, e-mail, voice mail, and instant messaging.</li><li>
Managing regional staff motion procedures such as account creation, laptop imaging and configuration, desk setup, mobile configuration, equipment distribution and collection etc.</li><li>
Liaising with regional admin or smart hands to setup/reimage laptops in remote offices when required</li><li>
Managing IT equipment upgrades for the region</li><li>
Work with supplier warranty to repair broken laptop and mobile</li><li>
Other IT related functions and projects as requested that are not limited to daily support</li></ul><p></p><p><b><br>
Qualifications:</b></p><p><i>
Technical Skills</i></p><ul><li>
Understanding of PCs, tablets, mobile phones, peripherals, and various operating systems including but not limited to Windows, Apple iOS, and Android</li><li>
An aptitude for acquiring technical skills and an eagerness to learn about all L.E.K. software and hardware</li></ul><p><i>
Work Style</i></p><ul><li>
Excellent verbal and written communication skills</li><li>
Excellent customer service, including empathic listening skills</li><li>
Solid self-starter with the ability to work in a team environment</li><li>
Excellent follow-up skills to see tasks through to resolution and communicate problem status to end users such as notification of completion, notification of delay, and rationale</li><li>
Excellent organizational skills, prioritizing and managing multiple tasks</li><li>
Solid ability to offer and accept feedback and constructive suggestions</li><li>
Strong people skills and a knack for problem solving</li></ul><p><i>
Professional Experience &amp; Education</i></p><ul><li>
Experience in a customer focused role</li><li>
Associates and/or bachelor's degree or certificate program</li></ul><p></p><p><br>
For more information and to apply, go to</p><ul><li>
L.E.K. Consulting is an Equal Opportunity Employer</li><li>
L.E.K. Consulting has a hybrid work model in place for our U.S. offices.</li><li>
In Illinois, the base salary is between $40,000 - $45,000 (USD); placement within this range will vary based on experience and skill level. L.E.K. also offers a performance bonus, profit sharing and other benefits.</li><li>
Applicants for this position must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring sponsorship for visas, including but not limited to TN, H1-B, F-1, STEM OPT/CPT, or any other work authorization.</li></ul><p></p><p><br>
#LI-DE1</p></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Service Desk Analyst

Invenergy

<div><div>Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.</div><div></div><div>
This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.</div><div></div><div><div><div><div><div><div><div><div>
Job Description</div></div></div></div></div></div></div></div><div></div><div><div><div>
Position Overview</div></div><div><div>
The Business Applications Analyst III &ndash; Workflow &amp; Automation Platforms will be responsible for the administration, maintenance, and technical support of assigned applications and processes within our organization, including analyzing and optimizing operational processes. Your primary objective will be to develop business requirements, implement technical solutions based on business requirements, and provide technical support on assigned applications.</div></div><div></div><div><div><br>
As a Business Application Analyst III, you will play a crucial role in driving operational excellence, optimizing applications, implementing technology solutions to drive organizational improvement, ensuring the security of applications, and enhancing overall productivity within the organization. Your analytical mindset, technical skillset, attention to detail, and ability to streamline processes will contribute to the success and growth of the company.</div></div><div></div><div><div><br>
Responsibilities</div></div><div><ul><li><div>
Analyze Applications &amp; Processes: Conduct thorough evaluations of existing applications and business processes to identify inefficiencies, bottlenecks, and areas for improvement.</div></li></ul></div><div><ul><li><div>
Business Requirements: Work with key stakeholders to develop business requirements and translate those requirements into technical requirements.</div></li></ul></div><div><ul><li><div>
Change Management: Ensure change management process is followed including evaluating risk of the change, appropriate testing of the change, and effective communication with business users.</div></li></ul></div><div><ul><li><div>
Collaboration: Collaborate with cross-functional teams, including other IT teams and business departments, to understand their requirements and identify opportunities for process enhancements.</div></li></ul></div><div><ul><li><div>
Documentation: Create detailed documentation for applications including process maps, flowcharts, diagrams, user guides, and technical guides.</div></li></ul></div><div><ul><li><div>
Implementation: Coordinate and facilitate the implementation of new technology solutions and changes to existing technology services, working closely with stakeholders to ensure smooth transitions and minimal disruption.</div></li></ul></div><div><ul><li><div>
Industry Trends: Keep up-to-date with industry best practices and emerging technologies to drive innovation, increase efficiencies, and enable business growth.</div></li></ul></div><div><ul><li><div>
Performance Measurement: Establish performance benchmarks and key performance indicators (KPIs) to assess the effectiveness of applications and identify trends to develop actionable insights.</div></li></ul></div><div><ul><li><div>
Project Lead: Serve as project lead for small to medium sized technical projects.</div></li></ul></div><div><ul><li><div>
Stakeholder Engagement: Regularly engage with business stakeholders for assigned applications including leading regular user group meetings and ensuring user feedback is added for future improvements.</div></li></ul></div><div><ul><li><div>
Technical Management: Provide advanced technical support and subject matter expertise (SME) for assigned applications.</div></li></ul></div><div><ul><li><div>
Testing: Develops, documents, and maintains user acceptance test scripts; performs user acceptance and other functional tests; and assists tracking and coordinating user acceptance testing.</div></li></ul></div></div><div><div><ul><li><div>
Training and Documentation: Creates training materials, user guides, SOP&rsquo;s, KB&rsquo;s, and process documentation to ensure standardized workflow practices and support organizational knowledge sharing.</div></li></ul></div><div><ul><li><div>
Vendor Coordination- Establish good working relationship with vendors and escalate to these vendors as needed for technical resolution and project implementation.</div></li></ul></div><div></div><div><div><br>
Required Qualifications</div></div><div><ul><li><div>
Bachelor's degree in computer science, business administration, operations management, or a related field.</div></li></ul></div><div><ul><li><div>
4+ years experience as a Business Application Analyst or similar role.</div></li></ul></div><div><ul><li><div>
4+ years experience in a hands-on technical role supporting and implementing workflow and automation platforms such as Microsoft Power Apps, Microsoft Power Automate, Microsoft Forms, Pipefy, or other comparable workflow tools.</div></li></ul></div><div><ul><li><div>
4+ years experience providing Tier 2/3 hands-on application technical support.</div></li></ul></div><div><ul><li><div>
Strong technical knowledge and ability to own a technical issue until resolution.</div></li></ul></div><div><ul><li><div>
Strong documentation skills including experience creating application knowledge base articles, diagrams, and guides for technical staff and end-users.</div></li></ul></div><div><ul><li><div>
Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization and vendors.</div></li><li><div>
Eligible to work in the United States without the need for employer visa sponsorship now or in the future.</div></li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li><div>
2+ years experience developing business requirements and translating those requirements into technical requirements.</div></li></ul></div><div><ul><li><div>
Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven recommendations</div></li></ul></div><div><ul><li><div>
Proficiency in process mapping tools and methodologies such as Visio.</div></li></ul></div><div><ul><li><div>
Excellent organizational and time management skills with the ability to handle multiple projects simultaneously.</div></li></ul></div><div><ul><li><div>
Experience managing small to medium-sized technology projects.</div></li></ul></div><div><ul><li><div>
Knowledge of Lean Six Sigma or other process improvement methodologies.</div></li></ul></div><div><ul><li><div>
Knowledge of Software Development Life Cycle (SDLC).</div></li></ul></div></div><div><div><ul><li><div>
Knowledge of Information Technology Infrastructure Library (ITIL) 4.</div></li></ul><div></div><div>
#LI-ONSITE</div></div></div><div></div><div><div><div><div><div><div><div><div>
Base Pay</div></div></div></div></div></div></div></div><div></div><div>
$85,000.00 - $115,000.00 USD Annual<br>
Bonus: 20% - 30%</div><div></div><div>
The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.<br>
<br>
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.<br>
<br>
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.</div><div></div><div>
Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.</div></div>

Business Applications Analyst III – Workflow & Automation Platforms

Realign

<div>Chicago, Illinois 60018 Posted March 3rd, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Contract</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role: Trading Support Analyst - Banking Markets</b></div><div><b>
Location: Chicago, IL (trading floor a minimum of four days per week)</b></div><div><b>
Contract</b></div><div><b>
F2F Interview</b></div><div></div><div><br>
We are seeking a Trading Support Analyst to support brokerage trading applications in a fast-paced Banking Markets environment.</div><div>
Core responsibilities include back end system analysis on top of front office trading support and analysis.</div><div>
This role partners with a global production support team to provide day-to-day operational support for mission-critical trading platforms.</div><div>
Role also includes some development work following DevOps model.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div></div><div><br>
Provide production support for brokerage trading applications in a high-pressure trading environment</div><div>
Analyze, troubleshoot, and resolve production incidents, escalating as required</div><div>
Partner with business users to resolve issues in compliance with IT and business control standards</div><div>
Drive root-cause analysis and continuous improvement initiatives</div><div>
Produce operational metrics, audit support, and application status reporting</div><div>
Maintain disaster recovery documentation and participate in DR exercises</div><div>
Collaborate with technology, business, compliance, audit, and vendor teams</div><div>
Participate in on-call rotations, including evenings and weekends, to manage high-severity incidents end to end</div><div></div><div><b><br>
Required Qualifications:</b></div><div></div><div><br>
5+ years of experience in financial services or capital markets</div><div>
2-3 years of experience with Azure Platform, CI/CD pipelines, GitHub/Jenkins etc.</div><div>
Advanced SQL expertise (Oracle, MS SQL, or Sybase)</div><div>
Strong scripting and automation skills (Python, Perl, PowerShell)</div><div>
Working knowledge of infrastructure components.</div><p>
Strong communication skills and ability to operate independently in a trading environment</p><p></p>
<p>Required Skills</p>
<p>DATA ANALYST</p></div>

Trading Support Analyst / Banking Markets-2

PEAK6

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Headquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm&rsquo;s special blend of financial acumen, ability to manage risk, and cutting-edge technology.
 <br/>
 <br/>
 Our success is driven by our team of technologists, engineers, and traders who leverage proprietary tech and a data-centric approach to maintain inventory and stay ahead of the markets, so customers can, too.
 <br/>
 <br/>
 We are committed to providing dependable liquidity, which is crucial for market stability, investor confidence, and efficient trading across asset classes.
 <br/>
 <br/>
 <strong>
  About This Role
  <br/>
  <br/>
 </strong>
 As a Desktop Support Analyst, you will be instrumental in the experience of all our employees.
 <br/>
 <br/>
 We&rsquo;re looking for someone who is a self starter and takes ownership of their work, is resourceful in their problem-solving skills, and can think creatively. This individual will work together with a team to provide both local and remote support for all of the employees and will take on projects that will require clear communication and completion. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment while delivering a fully integrated solution that fits into one unified technology stack.
 <br/>
 <br/>
 This is a hybrid role that is based out of PEAK6's Chicago, IL office. Hybrid means an average of 3 days in office per week with 2 work from home days per week, as business allows.
 <br/>
 <br/>
 <strong>
  <em>
   You&rsquo;ll be responsible for;
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Consistent delivery of white glove support and solutions.
  </li>
  <li>
   Providing onsite, email, and chat support for end user Windows and macOS systems and applications.
  </li>
  <li>
   Providing AV support during company all-hands meetings.
  </li>
  <li>
   Ensuring we meet SLA objectives.
  </li>
  <li>
   Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
  </li>
  <li>
   Identifying opportunities for business enablement through smart use of technology.
  </li>
  <li>
   Remediating system and application vulnerabilities.
  </li>
  <li>
   Receiving, tracking, and issuing hardware, software, and peripherals.
  </li>
  <li>
   Managing, supporting, and provisioning business applications in a cloud-based environment.
  </li>
  <li>
   Contribute to technical research, test hardware and software, and share findings.
  </li>
  <li>
   Ensure hardware onboarding and offboarding are efficient, customer-focused, and timely.
  </li>
  <li>
   Prepare hardware to be shipped for repair, recycling, or donation.
  </li>
  <li>
   Manage bench stock inventory levels using our inventory platform and track accurately.
  </li>
  <li>
   Provide project support.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of experience working in a desktop support environment, saving people&rsquo;s e&shy;-lives.
  </li>
  <li>
   Extensive experience with Windows, macOS system administration, and applications: OS configuration, troubleshooting, and knowledge of applications, including Google Workspace and Microsoft 365.
  </li>
  <li>
   Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
  </li>
  <li>
   Comfortable with managing and manipulating directory systems (AD, LDAP).
  </li>
  <li>
   Experience supporting TCP/IP networks and wireless networking.
  </li>
  <li>
   Experience with a ticket-based support platform.
  </li>
  <li>
   Experience in communication and collaboration technologies.
  </li>
  <li>
   Excellent interpersonal communication skills.
  </li>
  <li>
   Prior trader support experience is considered a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  OUR REWARDS
  <br/>
  <br/>
 </strong>
 We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.
 <br/>
 <br/>
 Base pay offered may vary depending on job-related knowledge, skills, experience, and office location. This position also may be eligible for a discretionary annual bonus in addition to a range of health &amp; wellness benefits, enhancing your overall compensation package.
 <br/>
 <br/>
 <strong>
  Base Salary Range
  <br/>
  <br/>
 </strong>
 $28-$35
 <br/>
 <br/>
 PEAK6 is proud to be an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
 <br/>
 <br/>
 PEAK6 is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hr@peak6.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
 <br/>
 <br/>
 #PEAK6
 <br/>
 <br/>
</div>


Desktop Support Analyst

DV Trading Inc.

<div><p><b>About Us:</b><br>
Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser. This role will help support a team of traders and portfolio managers with a Chicago focused presence.</p><br>
<p><b>
Overview:</b><br>
We are hiring a trade desk support analyst to join our group's IT department to handle first and second level support of service requests/incidents in a professional and timely manner.</p>
<p>
Production support and customer service are the most important aspects of this role.</p><p><br>
<b>
Responsibilities</b>:</p>
<ul>
<li>Monitoring and alerting critical trading system environments</li>
<li>Proactive identification and resolution of production issues</li>
<li>Development of tools and driving efficiency/stability improvements/automation with scripting</li>
<li>Troubleshooting of complex systems issues</li><br>
</ul>
<p><b>Required</b>:</p>
<ul>
<li>2-4 years of experience in the trading industry</li>
<li>Strong working knowledge of UNIX environment/Unix command</li>
<li>Basic database knowledge (MySQL)</li>
<li>Understanding of FIX protocol</li>
<li>Strong scripting knowledge - Python/Bash</li>
</ul>
<p><b>Preferred:</b></p>
<ul>
<li>Experience using Jira as a ticket/work request system</li>
<li>Experience using Grafana/InfluxDB/Icinga</li>
<li>Linux desktop support experience</li>
<li>Network troubleshooting and analysis experience</li><br>
</ul>
<p><b>Skills needed</b></p>
<ul>
<li>Excellent interpersonal and communication skills are essential</li>
<li>Ability to switch and track various ongoing tasks and issues is required</li>
<li>Attention to detail in problem solving</li>
<li>Ability to work under pressure within a dynamic trading environment</li>
<li>Ability to work independently and collaboratively within a team</li></ul><br>
<p></p>
<p><i>
Annual compensation range $90,000 - $120,000 base + discretionary bonus opportunity</i></p>
<p><i>
DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV's posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.</i></p></div>

Trade Support Analyst

HERE Technologies

<div>What's the role?:
<div>
As an Application Support Engineer sits on the Technical Services team, ensuring HERE's customers get maximum value from HERE products and services through the evaluation, production, and maintenance phases. The Technical Services team partners with Sales and other customer-facing teams to expand and improve adoption of HERE products and services.</div><div></div><div><br>
The Application Support Engineer is a long term, relationship based, customer facing support role, working in a fast-moving environment that values customer empathy as well as technical proficiency. This role provides L1/L2 support and it is responsible for P1/P2 escalations, and will serve as the go-to technical expert on HERE products and support software applications for customers.</div><div></div><div><br>
The ideal candidate posesses:</div><ul><li>
Customer orientation and excellent communication skills that enable them to effectively represent the Voice of the Customer internally while safeguarding HERE&rsquo;s business interest.</li><li>
An ability to think strategically about business, product, and technical challenges as they help our customers leverage HERE services to solve their business problems is required.</li><li>
Skills that allow them to will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to resolution.</li><li>
A desire to provide actionable insights and drive continuous improvement opportunities, given the broad exposure to customer, products, and process.</li></ul>
Who are you?:
<ul><li>3-5 years of experience with web services, cloud-based application programming and its associated infrastructure (APIs, RESTful APIs, SDKs, XML, JSON, JavaScript).</li><li>
Understanding of service maturity, functional and non-functional requirements.</li><li>
Strong problem-solving, data-driven, and analytical orientation with the ability to identify root cause of issues, corrective actions and report to customers and internal stakeholders.</li><li>
Excel at cross-functional leadership and collaboration, with an ability to influence others.</li><li>
Project management proficiency with results-driven mindset.</li><li>
Ability to manage multiple priorities within a fast-paced environment.</li><li>
Outstanding interpersonal and communication (written/verbal) skills. Ability to dive into complex technical issues while keeping the big picture in mind.</li><li>
Stay calm in stressful customer situations; act with a sense of urgency to respond and build customer trust.</li><li>
Self-motivated and take responsibility for seeing tasks through to successful completion.</li></ul><div>
The expected base salary range for this position is $80,000 to $95,000 per year. Actual compensation will be based on factors such as skills and experience. This position is also eligible for an annual performance bonus, which is subject to company and individual performance.</div><div></div><div><br>
Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/Vision) insurance, retirement savings plans, paid time off &amp; leave policies.</div><div></div><div><br>
As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. Offers of employment and any related claims are subject to the successful completion of a background verification. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, HERE will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div><br>
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.</div><div></div><div><br>
Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA, we have developed an affirmative action program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through our People Team.</div><div></div><div><br>
#LI-AG3</div>
Who are we?:
<div>
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes &ndash; from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.</div><div></div><div><br>
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people&rsquo;s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.</div></div>

Sr Technical Support Engineer

Explore 550+ Technical support analyst in Chicago this March. Find roles across top companies and apply now to boost your career.