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Capital One

<div>Manager, Product Management-Network Token Access and Servicing Team
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. 
About the Team
 
This role is within the Emerging Payments- External Integrations team. The External Integrations team is responsible for third-party payments products and experiences that serve customers across the company. This includes products such as Digital Wallets, Network connections, Tokens, Paze, and external Virtual Card integrations. We also manage both the products and relationships with our key third-party partners across Digital Wallets and Networks. Our team&rsquo;s goal is to simplify the moment of checkout for customers across online and in-person transactions. Our goal is that no matter how a customer chooses to pay, Capital One cards are the most secure and convenient choice.
As a Product Manager of Network Token Access and Servicing Team, you will&hellip;<ul><li>
Transform our stored payment and virtual card servicing experience with AI-powered functionality</li><li>
Shape the future of stored card information from payment networks (e.g. Discover, Mastercard, Visa), as part of the essential foundation for payment methods like Apple Pay, Google Pay, Agentic AI, and others</li><li>
Prioritize key stored card data use cases with internal partners, such as Fraud, other teams in Servicing, and mobile / web application teams to provide best in class customer experiences</li></ul>
Capital One Product Framework
In this role, you&rsquo;ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:<ul><li>
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions</li><li>
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence</li><li>
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value</li><li>
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks</li><li>
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment</li></ul>
Basic Qualifications:<ul><li>
At least 3 years of experience working in Product Management</li><li>
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:<ul><li>
A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)</li><li>
A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration</li></ul></li></ul>
Preferred Qualifications:<ul><li>
Experience translating business strategy and analysis into consumer facing digital products</li><li>
3 years of experience in product design, agile delivery, business analysis, data science or software engineering</li><li>
2 years of experience in Agile product management</li></ul> 
At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $164,800 - $188,100 for Manager, Product Management 

New York, NY: $179,700 - $205,100 for Manager, Product Management 
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate&rsquo;s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City&rsquo;s Fair Chance Act; Philadelphia&rsquo;s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).</div>

Manager, Product Management-Network Token Access and Servicing Team

<div>Company Description 
Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We&rsquo;re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.
Sia&rsquo;s AI &amp; Data Business Unit is the powerhouse of our firm&rsquo;s innovation&mdash;merging cutting-edge Data Science, Generative AI, and advanced digital solutions to transform industries. With over 350 experts worldwide, we tackle projects from proof-of-concept to large-scale deployment, always pushing the boundaries of AI capabilities. Our 12 R&amp;D labs in Europe and North America drive continuous research in areas like computer vision, MLOps, and deep learning, partnering closely with our business consultants for real-world impact. By joining Sia&rsquo;s AI &amp; Data team, you&rsquo;ll step into a vibrant, collaborative environment that nurtures professional growth and empowers you to shape the future of AI-driven consulting. 
Job Description 
Position Overview
We are seeking an organized, proactive, and technically capable Associate Production Support Analyst to support the ongoing production operations of Stratumn, an internal AI tool that is now being integrated into client environments. This role is well suited for a professional with 1&ndash;3 years of experience in application support, production support, technical operations, or a related field who is eager to work in a cross-functional, client-facing environment.
The Associate Production Support Analyst will play a key role in establishing and executing the production support model for Stratumn, including support processes, service levels, issue tracking, and operational governance. Acting as the Level 1 support lead, this individual will manage intake, triage, troubleshooting, and resolution of user issues and defects while partnering closely with product, engineering, client-facing technical teams, and business stakeholders to drive timely and effective outcomes.
This role requires a strong foundation in technical troubleshooting, structured problem-solving, communication, and operational coordination. The ideal hire will be comfortable working across workflows, environments, and third-party integrations while bringing discipline and visibility to support operations through reporting, documentation, and continuous improvement initiatives.
Key Responsibilities<ul><li>
Help own and operationalize the production support model for Stratumn, including L1/L2 support structure, SLAs, escalation paths, and governance</li><li>
Serve as the Level 1 support lead, managing issue intake, triage, prioritization, and resolution for user-reported issues and defects</li><li>
Troubleshoot technical issues across application workflows, third-party integrations, system configurations, and client environments</li><li>
Partner with client-facing technical teams to investigate root causes, prioritize defects, validate fixes, and ensure clear communication throughout the resolution process</li><li>
Coordinate across client business stakeholders, product managers, engineering teams, and other cross-functional partners to drive issue resolution and alignment</li><li>
Maintain and manage the support backlog, incidents, risks, dependencies, and action items with clear prioritization and tracking</li><li>
Produce regular reporting on system health, defect trends, SLA performance, incident metrics, and overall support effectiveness</li><li>
Identify and drive opportunities for continuous improvement in support workflows, automation, operational processes, and system reliability</li><li>
Develop and maintain support documentation, playbooks, standard operating procedures, and knowledge base content to support scale and consistency</li><li>
Bring program management rigor to ongoing support operations through status tracking, stakeholder communication, governance routines, and escalation management</li></ul> 

Qualifications 
Required Qualifications<ul><li>
1&ndash;3 years of experience in technical support, production support, application support, technical operations, systems administration, or a related role</li><li>
Experience triaging, tracking, and resolving issues in a production support environment</li><li>
Strong troubleshooting and analytical skills, with the ability to investigate issues across systems, workflows, and integrations</li><li>
Ability to manage multiple workstreams, incidents, and priorities in a fast-paced environment</li><li>
Strong written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders</li><li>
Experience working cross-functionally with teams such as product, engineering, operations, or client-facing technical teams</li><li>
Familiarity with ticketing systems, issue tracking tools, or project management platforms used to manage support activities</li><li>
Strong organizational skills and attention to detail, particularly in documentation, status tracking, and follow-up</li><li>
Ability to work independently, exercise sound judgment, and escalate issues appropriately</li></ul>
Preferred Qualifications<ul><li>
Experience supporting enterprise software, SaaS platforms, AI-enabled tools, or workflow-driven applications</li><li>
Familiarity with support operating models that include L1/L2 structures, SLAs, incident management, and governance</li><li>
Exposure to API integrations, third-party systems, environment management, or configuration troubleshooting</li><li>
Experience with tools such as Jira, ServiceNow, Zendesk, Confluence, or similar support and documentation platforms</li><li>
Experience analyzing support trends, defect patterns, and operational metrics to identify improvement opportunities</li><li>
Experience developing or maintaining knowledge bases, support playbooks, runbooks, or process documentation</li><li>
Familiarity with root cause analysis, defect management, and fix validation processes</li><li>
Interest in process improvement, workflow automation, and scaling support operations</li><li>
Bachelor&rsquo;s degree in information systems, computer science, business, or a related field</li></ul> 

Additional Information 
Compensation &amp; Benefits
We believe in supporting our team professionally and personally. Here&rsquo;s a snapshot of the comprehensive benefits you&rsquo;ll enjoy as part of Sia.
Competitive Compensation<ul><li>
Annual Base Salary Range: $89,000- $110,000, commensurate with experience and qualifications</li><li>
Annual performance based discretionary bonus</li></ul>
Robust Health Coverage<ul><li>
3 Medical plans</li><li>
Dental and Vision</li><li>
Life, AD&amp;D and other voluntary insurance</li></ul>
Tax-Advantaged Accounts<ul><li>
401K retirement plan</li><li>
4% matching and 100% vested upon enrollment</li><li>
Health Savings Account (HSA)</li><li>
Flexible Spending Account (FSA)</li><li>
Health, Dependent Care, Commuter</li></ul>
Family Friendly Benefits<ul><li>
100% paid parental leave for all new parents with eligible tenure</li><li>
Building Healthy Families program if enrolled through Medical plan</li></ul>
Time Off to Recharge<ul><li>
Generous Paid Time Off (PTO) policy</li><li>
9 company holidays plus 1 floating holiday</li></ul>
Extras that Make Life Easier<ul><li>
College savings and student loan repayment assistance</li><li>
Monthly cell phone stipend</li><li>
Access to wellness programs at no cost if enrolled through Medical plan, including:<ul><li>
Gym membership reimbursement</li><li>
LiveHealth Online virtual care</li><li>
Personalized support from a Well-being Coach</li></ul></li><li>
Employee Assistance Program at no cost<ul><li>
Free confidential counseling and emotional support services</li><li>
On-demand access to Emotional Well-being resources (ranging from relaxation techniques to stress management)</li></ul></li></ul>
Diversity, Equity, Inclusion &amp; Belonging
At Sia, we believe in fostering a diverse, equitable and inclusive culture where our employees and partners are valued and thrive in a sense of belonging. We are committed to recruiting and developing a diverse network of employees and investing in their growth by providing unique opportunities for professional and cultural immersion. Our commitment toward inclusion motivates dynamic collaboration with our clients, building trust by creating an inclusive environment of curiosity and learning which affects lasting impact. Please visit our website for more information.
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
Office Workplace Guidelines
Sia is committed to providing a flexible workplace environment that supports client, business, and market needs. Consultants located in our primary market office locations&mdash;New York City, Charlotte, Seattle, and San Francisco&mdash;are expected to live within a reasonable commuting distance and attend the office at least three days or more per week. For Consultants outside of our primary markets, we can offer more flexible in-person requirements in accordance with your location.
Work Authorization &amp; Sponsorship
At this time, Sia does not intend to employ any applicant who will require, either now or in the future, employment visa sponsorship or sponsorship for work authorization (i.e., H1-B visa, F-1/OPT) or STEM OPT, TN, etc).<div></div>
Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.</div>

Customer Success Manager – Technology Support – Stratumn

Uber

<div>
 
 About The Role
 
 
 
 Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We're looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.
 
 
 As an Executive Support Analyst you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here's your chance to be a part of Uber history!
 
 
 
 What The Candidate Will Need / Bonus Points
 
 
 
 ---- What the Candidate Will Do ----
 
 
 <ul>
 <li>
 Provide personalized white glove service and support for our executive team in both office and home environments
 </li>
 <li>
 Respond to Executive technology support issues and be on-call as scheduled
 </li>
 <li>
 Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step go above and beyond
 </li>
 <li>
 Provide prompt, confidential and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, wifi, etc.
 </li>
 <li>
 Communication &amp; Customer service skills must be impeccable
 </li>
 <li>
 Network and A/V system setup in residential and business environments
 </li>
 <li>
 Manage hardware and software upgrades
 </li>
 <li>
 Accurately manage crisis escalation and transfer calls to other support teams as appropriate
 </li>
 <li>
 Provide direct feedback on issues impacting the executive team to Tech Services leadership.
 </li>
 <li>
 Will require domestic and international travel
 </li>
 <li>
 Any other duties as assigned
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 4+ years of IT experience
 </li>
 <li>
 Minimum of 2-3 years' experience with executive level support
 </li>
 <li>
 Bachelor's Degree in Computer Science, or equivalent combination of education and experience
 </li>
 <li>
 Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment
 </li>
 <li>
 Ability to multi-task, manage time and follow through with assignments
 </li>
 <li>
 Strong problem solving, organization and project management skills
 </li>
 <li>
 A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters
 </li>
 <li>
 Audio/Video knowledge
 </li>
 <li>
 Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP)
 </li>
 <li>
 Ability to work in a fast-paced, highly technical environment
 </li>
 <li>
 Demonstrable strong Customer Service experience
 </li>
 <li>
 Ability to be on site and on call
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Experience supporting mobile devices
 </li>
 <li>
 Ability to communicate effectively with executive team as well as others in Tech Services
 </li>
 <li>
 Ability to take initiative and work independently, as well as part of a team
 </li>
 <li>
 Willing to work after hours and weekends as needed
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 High end restaurant experience
 </li>
 <li>
 High end hotel concierge experience
 </li>
 <li>
 5+ years in a help desk role supporting Apple and PC hardware and software
 </li>
 <li>
 Google/Apple Certification(s) i.e. ACMT
 
 
 </li>
 </ul>
 For New York, NY-based roles: The base hourly rate range for this role is USD$44.24 per hour - USD$49.05 per hour. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
</div>

Executive Tech Support

Hunter Bond

<div>
 
 
 Job title:
 
 Desktop Team Leader - Trading
 
 
 
 Client:
 
 Elite FinTech / HFT Firm
 
 
 
 Salary:
 
 $150,000-$250,000 + Bonus
 
 
 
 Location:
 
 New York
 
 
 
 Skills:
 
 Windows 10/11, Windows Server, Office365, Azure, PowerShell, People Management
 
 
 
 
 
 The role:
 
 
 My client are seeking an Engineer turned Manager to Lead a globally dispersed Desktop Support team, in a busy Trading environment.
 
 
 You will have 2+ years of experience in managing a Support team (ideally global). The ideal candidate will stem from a similar environment
 
 
 
 
 
 
 Essential skills:
 
 
 <ul>
 <li>
 Experience running a team of Support / Desktop Analyst&rsquo;s
 </li>
 <li>
 Broad 2nd Line Support experience
 </li>
 <li>
 Strong Microsoft orientated skillset &ndash; Windows 10/11, AD, Office365 etc.
 </li>
 <li>
 Ability to communicate at all levels
 </li>
 <li>
 Strong experience with PowerShell
 </li>
 </ul>
 <li>
 </li>
 
 Please apply ASAP for more information.
 
</div>

Desktop Team Leader - Trading - $150,000-$250,000 + Bonus

Jefferies

<div>
 
 
 TMT Sector Specialist &ndash; Analyst
 
 
 
 
 
 Position Overview
 
 
 
 
 We are seeking an Analyst to join our Sector Specialist team within the Equities TMT vertical. The successful candidate will play a key role in providing high‑quality commentary across the US TMT markets, partnering closely with research, sales, and investment banking, delivering exceptional service to institutional clients. This role is ideal for an energetic, and detail‑oriented individual looking to work in Equities trading, with a focus on TMT, and who thrives in a fast‑paced environment.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Monitor market developments across the TMT landscape.
 </li>
 <li>
 Contribute to content generation and client‑facing commentary, with a focus on the US TMT markets.
 </li>
 <li>
 Collaborate with research, sales, and investment banking teams to enhance the overall client offering of the Jefferies&rsquo; Equity franchise.
 </li>
 <li>
 Maintain strong relationships with institutional clients, providing daily market color and trade ideas.
 </li>
 <li>
 Uphold the highest professional standards and represent Jefferies&rsquo; culture of integrity, teamwork, and client‑focused execution.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree.
 </li>
 <li>
 
 MUST HAVE GRADUATED IN MAY OF 2025 OR PREVIOUSLY
 
 </li>
 <li>
 Advanced proficiency in Excel and experience with Bloomberg.
 </li>
 <li>
 Quantitative aptitude and strong analytical skills.
 </li>
 <li>
 Ability to work effectively under pressure in a fast‑moving, high‑volume environment.
 </li>
 <li>
 Exceptional communication skills and client‑facing confidence.
 </li>
 <li>
 Highly organized, detail‑oriented, and able to manage multiple workflow streams.
 </li>
 <li>
 A self‑starter who can operate autonomously while contributing to a collaborative team environment.
 </li>
 <li>
 Required licenses: Series 7, 63, and 57 (or ability to obtain shortly after hire).
 </li>
 </ul>
 
 
 
 
 New York, NY. Full Time Salary Range of $100,000-120,000.
 
 
 
 About Us
 
 
 
 Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments. At Jefferies, we are committed to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.
 
 
 Jefferies is committed to creating and sustaining a workforce that welcomes individuals from all backgrounds to apply. Our employment decisions are made without regard to race, creed, color, national origin, ancestry, religion, pregnancy, age, medical condition, physical or mental disability, marital status, domestic partner status, sex, sexual orientation, gender, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodation to individuals with disabilities, as required by applicable law. The salary offered will take into consideration an individual&rsquo;s experience level and qualifications. In addition to salary, Jefferies Financial Group is proud to offer a comprehensive benefits package to eligible, full-time employees or part-time employees, who are scheduled to work at least 30 hours or more per week, including an annual discretionary incentive and retention bonus, competitive employee benefits, including: medical, dental &amp; vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Jefferies also offers paid time off packages that include planned time off (e.g., vacation), unplanned time off (e.g., sick leave), and paid holidays, and for full-time employees, paid parental leave.
 
</div>

TMT Sector Trade/Desk Support Analyst (Equities)

NATIONMIND LLC

<div><div><div>About NationMind LLC: 
 
NationMind LLC is a technology consulting firm focused on Technical Engineering, software development, technicians, QA testing and services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Project/Program Manager to join our growing team. 
 
Project/Program Manager
</div><div>Location: New York City (onsite)</div>
<div>Duration: 6 Months 
 
Required All 4 Certifications(Active)
</div><ul><li>PMP</li></ul>
<ul><li>Agile</li></ul>
<ul><li>CSM</li></ul>
<ul><li>ITIL Foundation</li></ul>
<div></div>
<div>Description</div>
<ul><li>The Technology Program Manager Consultant position will be instrumental in leading in the execution and delivery of large-scale complex, cross-domain technology initiatives within the Enterprise Strategy &amp; Architecture (ESA) division.</li></ul>
<ul><li>The ideal candidate brings a combination of strong technical understanding, disciplined program governance, and the ability to operate effectively within a complex, public sector environment.</li></ul>
<ul><li>This role blends strategic oversight and program management expertise that will work closely with architecture teams across Enterprise Architecture, Cloud, Platform, Data &amp; AI, Application, and Network domains, as well as key IT functions including Capital Projects, Operational Technology, Infrastructure &amp; Operations, Product, and Cybersecurity.</li></ul>
<ul><li>A major focus of the role is developing, expanding, and maintaining an executive dashboards and performance metrics profile that provide visibility into employee bandwidth, resource allocation, and project health.</li></ul>
<ul><li>The Manager synthesizes complex data into actionable insights and executive summaries that inform leadership decisions, drive operational efficiency, and support long-term strategic planning.</li></ul>
<ul><li>The position ensures cohesive delivery across interconnected technology domains and alignment between technology solutions and business objectives.</li></ul>
<div>Key Responsibilities</div>
<ul><li>Collaborate with senior leadership including CTO, DCTO&rsquo;s offices, Directors, and program stakeholders across a highly matrixed organizational structure.</li></ul>
<ul><li>Develop high-quality executive Power BI dashboards scorecards, and performance metrics to support leadership oversight, resource planning, and operational decision making.</li></ul>
<ul><li>Build, refine, and present executive level presentations summarizing program status, risks, financials, and strategic impacts.</li></ul>
<ul><li>Prepare detailed metrics and analysis of dashboard and formulate into executive summary and concise detail.</li></ul>
<ul><li>Track KPIs and present progress to executive leadership.</li></ul>
<ul><li>Ensure solutions align with architecture standards.</li></ul>
<ul><li>Conduct capacity planning and resource forecasting analysis.</li></ul>
<ul><li>Identify system inefficiencies and outline reengineering efforts.</li></ul>
<ul><li>Communicate effectively with all stakeholders.</li></ul>
<ul><li>Coordinate with enterprise architecture, product divisions, infrastructure teams, cybersecurity, and operational departments to ensure program alignment with IT standards.</li></ul>
<ul><li>Assist in the development of the ESA&rsquo;s strategic technology roadmap.</li></ul>
<ul><li>Identify and assist to mitigate risks.</li></ul>
<ul><li>Drive continuous improvement and innovation across systems.</li></ul>
<ul><li>Assist to highlight team priorities and resource supply/demand.</li></ul>
<ul><li>Address workload and performance issues.</li></ul>
<ul><li>Escalate unresolved issues appropriately.</li></ul>
<ul><li>Perform other duties as assigned.</li></ul>
<ul><li>Proven expertise across Cloud, Data &amp; AI, Network, Applications, and Enterprise Architecture.</li></ul>
<ul><li>Advanced proficiency in Microsoft Office Suite (Teams, Planner, Visio, Word, Excel, Access, PowerPoint, SharePoint).</li></ul>
<ul><li>Power BI experience includes dashboard creation, KPI design, and data analysis.</li></ul>
<ul><li>Hands on experience with Jira and ServiceNow for project tracking and portfolio reporting.</li></ul>
<ul><li>Exceptional communication skills with ability to deliver executive-level insights.</li></ul></div></div>

Project/Program Manager

Heidi

<div><h2 class="jobSectionHeader">Who We Are</h2>
Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.
We&rsquo;re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.
In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals &mdash; supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.
Backed by nearly $100 million in funding, we&rsquo;re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.<h2 class="jobSectionHeader">
What you&rsquo;ll do</h2><ul><li>
Project Leadership: Own the end-to-end technical project plan for enterprise implementations &mdash; defining milestones, managing timelines, tracking dependencies, and driving ownership and accountability across internal and external teams.</li><li>
Technical Scoping &amp; Planning: Lead the creation of detailed technical project plans in collaboration with Engineering and the Solutions Engineer, translating customer requirements and solution briefs into structured, executable delivery plans.</li><li>
Implementation Planning &amp; Coordination: Lead implementation planning sessions with customer IT, clinical informatics, and operational stakeholders &mdash; aligning on integration approach, configuration requirements, and go-live readiness.</li><li>
External Stakeholder Management: Serve as the primary technical point of contact for customers post-signature, managing expectations, communicating progress, and ensuring customers feel supported and informed at every stage of the implementation.</li><li>
Internal Stakeholder Alignment: Act as the voice of the customer internally &mdash; bringing back field feedback, surfacing bugs and product gaps, and escalating issues to Engineering and Product with the context needed to prioritize and resolve them quickly.</li><li>
Customer Success Partnership: Work hand-in-hand with Customer Success to ensure a seamless implementation experience, with clear handoffs, shared context, and a unified customer-facing presence.</li><li>
Risk &amp; Escalation Management: Proactively identify risks to timeline or scope, manage change requests through a structured process, and escalate issues before they become customer-impacting problems.</li></ul><h2 class="jobSectionHeader">
What we&rsquo;re looking for</h2><ul><li>
3&ndash;5 years of experience in a Technical Project Manager, Implementation Manager, or customer-facing delivery role in SaaS, healthcare IT, or enterprise software</li><li>
Proven ability to lead complex, multi-stakeholder enterprise implementations from kickoff through go-live</li><li>
Technically fluent and comfortable discussing HL7 and FHIR integrations, SSO, and data workflows</li><li>
Experience working directly with healthcare providers, health systems, or EMR, such as Epic and Cerner</li><li>
Exceptional organizational skills: Able to manage multiple enterprise implementations simultaneously without dropping the ball</li><li>
Strong communicator with both technical and non-technical stakeholders. You are equally comfortable in an engineering standup and an executive status call</li><li>
A natural escalation manager: You surface problems early, not after they've already impacted the customer</li><li>
Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built</li></ul><h2 class="jobSectionHeader">
The way we work</h2>
1. Build to Last
We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.
2. Own Your Practice
Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.
3. Move Fast, Stay Steady
We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.
4. Make Others Better
Honest feedback, steady support, and shared growth keep our teams improving together.
Why you will flourish with us ?<ul><li>
In office to collaborate with like-minded professionals</li><li>
Healthcare, Dental, Vision benefit options</li><li>
401k with 3% match</li><li>
Personal development budget of $500 per annum</li><li>
Become an owner, with shares (equity) in the company, if Heidi wins, we all win</li><li>
The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups</li><li>
The opportunity to fast track your startup career!</li></ul>
Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.
Compensation Range: $135K - $165K</div>

Technical Project Manager

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