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Power Construction

ABOUT POWER: 
Power Construction is consistently regarded as one of Chicago's largest and most respected General Contractors according to Crain's Chicago. But beyond that, you can find us on the golf course, competing in beach volleyball or softball in Grant Park, brewing beer, attending neighborhood festivals, giving back to the community, and spending time together during a range of company-sponsored events. Our culture is one of the reasons we’ve been selected by our employees as a top workplace year after year and it’s reflected in our current 91% employee retention rate.
 We are builders. We crave being in the field and share an appetite for innovation. We believe that bringing diverse perspectives together helps foster stronger outcomes. We are driven to wow our clients and business partners, improve our processes, hire the right people, and help them grow.
 
IT Services Specialist
 Power Construction’s Technology team is seeking an experienced and service-oriented IT Services Specialist to support the organization’s technology operations. This role serves as a key point of contact for employees across corporate offices and project sites, delivering high-quality technical support and ensuring the reliable operation of the systems and tools that support Power’s construction operations.
 The IT Services Specialist is responsible for diagnosing and resolving technical issues, managing service requests through the IT ticketing platform, and collaborating with internal IT teams and external vendors to maintain a high standard of service delivery.
 
Key Responsibilities
 <ul>
<li>Act as a trusted technology partner for employees by owning complex support issues end-to-end and ensuring a positive, professional customer experience</li>
<li>Build strong relationships with business users to understand how technology supports their day-to-day work and project delivery</li>
<li>Diagnose, troubleshoot, and resolve issues related to end-user devices, operating systems, enterprise applications, and network connectivity</li>
<li>Manage incidents and service requests through the IT service management (ITSM) platform, ensuring accurate documentation, prioritization, and resolution in accordance with service standards</li>
<li>Escalate complex issues to appropriate IT teams while maintaining ownership and visibility through resolution</li>
<li>Support device lifecycle management including provisioning, configuration, deployment, and troubleshooting of laptops, mobile devices, and peripherals</li>
<li>Assist with user account provisioning, access management, and onboarding/offboarding processes in coordination with HR and other departments</li>
<li>Maintain and contribute to IT knowledge base documentation, troubleshooting guides, and standard operating procedures</li>
<li>Collaborate with infrastructure, security, and application teams on system upgrades and technology rollouts</li>
<li>Monitor ticket queues and service metrics to ensure timely resolution and service level adherence</li>
<li>Provide advanced support for business and construction-related applications</li>
<li>Participate in IT projects including planning, coordination, and stakeholder communication</li>
<li>Own assigned workstreams within larger IT initiatives</li>
<li>Assist with testing, rollout, documentation, and post-implementation support for new systems</li>
<li>Lead resolution of complex issues by coordinating with internal teams and vendors</li>
</ul>
Qualifications
 <ul>
<li>3+ years of experience in IT service desk, technical support, or IT operations roles</li>
<li>Strong troubleshooting skills across Windows environments, Microsoft 365, endpoint devices, and enterprise applications</li>
<li>Experience with IT service management or ticketing platforms</li>
<li>Excellent communication skills with the ability to explain technical concepts to non-technical users</li>
<li>Ability to manage multiple priorities in a fast-paced environment</li>
<li>Experience supporting distributed or project-based teams is a plus</li>
<li>Experience supporting business-critical applications in a production environment</li>
</ul>
Power Construction is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Power Construction is committed to increasing opportunities for historically disadvantaged workers (including women and members of disproportionately affected racial and ethnic groups), as well as residents of marginalized communities.

IT Services Specialist

HCLTech

Job Title: Field Support TechnicianMinimum Experience 5 YearsJob DescriptionAs a member of the Field Service Operations team, the candidate will provide high quality support with exceptional customer service, technical expertise, and timelines. This position has frequent contact with executive end users, peers, and managers, primarily face-to-face as Deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolve customer problems and support other members of the Site Services department. The candidate will also support (Smart Hands and Eyes) other IT teams including Audio Visual, Network (Date and voice), and Servers.This senior technician should clearly understand the response and resolution urgency at Executive level and be able to set and manage customer expectations to avoid negative impact on business and customer experience, providing a resolution on a timely fashion including work arounds when needed. A can do and extra mile attitude is a must.Key roles and responsibilities<ul><li>Soft Skills are a key component for this resource.</li><li>Face to face and remote support.</li></ul>&middot; Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.&middot; Perform Break Fix, Desk Side Support, IMACD&rsquo;s, Data Migration, Refreshes, etc.&middot; Audio Visual support understanding&middot; Basic level of knowledge on Mac devices&middot; Perform onsite updates, Configuration changes, or Software installations.&middot; Provide onsite technical assistance to end users.&middot; Identifies potential issues that could adversely impact end user experience and follows through on action steps to prevent.<ul><li>Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.</li><li>Coordinate vendor support (e.g., Hardware vendor technicians for warranty repair/replacement)</li><li>Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs</li><li>Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.</li><li>Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support</li><li>Provide IT support for disaster recovery and immediate response in emergencies at local sites.</li><li>Provide On-call support if required outside business hours on a rotational basis</li></ul>&middot; Provide Hand and Feet support for network and voice devicesDesired Qualifications or relevant experience:<ul><li>BS/BA in Computer Science, Information systems, or an equivalent combination of education and experience</li><li>5 years of experience in service delivery and end user hardware and software configuration and troubleshooting.</li><li>Experience with various desktop systems, operating systems, and diverse technical environments.</li><li>Excellent customer service orientation and verbal communication skills.</li><li>Experience supporting Windows Operating Systems (including 11), MS Office, VPN (Virtual Private Network), local and Network printing, notebooks and mobile devices.</li><li>Software IMAC and troubleshooting of a wide range of applications.</li><li>Analytical thinking and problem-solving ability.</li><li>CompTIA A+ certification or equivalent certification</li><li>Flexible for travelling to remote sites (cluster sites).</li><li>Smart Hands and Eyes support for network related issues.</li><li>Should be able to lift weights up to 30lbs at waist level.</li></ul>A candidate&rsquo;s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death &amp; dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.DisclaimerHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.Job Type: Full-timePay: $42,000.00 - $68,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Field Support Technician

Energy Solutions

<div><div>Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.</div>
We are seeking a motivated and technically skilled Technical Support Engineer (Mendix Trainee) to join our growing team. In this role, you will collaborate closely with colleagues and developers to resolve technical issues and support the software systems that power incentive distribution and reporting for clean energy technologies. You will bring a strong foundation in programming fundamentals, a problem-solving mindset, and a team-oriented approach to ensure our systems continue to meet client and program needs.

This role blends hands-on technical troubleshooting, collaboration with development teams, and opportunities to grow into Mendix development through structured training and certification. You will report to the Software Support Manager. 


Daily responsibilities may include but are not limited to:
<ul>
<li>Oversee and respond to customer inquiries, complaints, and technical issues through email, phone, and chat channels.</li>
<li>Deliver user training and guidance on new or existing features in a clear and approachable manner.</li>
<li>Troubleshoot and resolve application- or API-related issues with an emphasis on debugging and root-cause analysis.</li>
<li>Document and investigate user-reported bugs, escalating appropriately when needed.</li>
<li>Support internal teams with advanced issue triage and occasional data updates.</li>
<li>Recognize recurring issues, flag them for resolution, and contribute to process improvements.</li>
<li>Follow ITIL-aligned procedures to manage support requests, escalations, and SLA compliance.</li>
<li>Maintain accurate records of support activities and contribute to shared team documentation.</li>
<li>Complete Mendix training and achieve developer certification within 6 months.</li>
<li>Contribute to the development of minor features and bug fixes using the Mendix platform after certification.</li>
<li>Collaborate cross-functionally with teammates, engineers, and project managers to ensure efficient resolution of customer issues.</li></ul> 


Minimum Requirements:
<ul>
<li>Bachelor's degree in Computer Science, Software Engineering, or related field preferred, or equivalent hands-on technical experience.</li>
<li>Minimum 1 year of experience in software technical support (enterprise application support preferred).</li>
<li>Solid grounding in programming fundamentals (data structures, logic, algorithms, debugging techniques).</li>
<li>Familiarity with REST APIs, JSON, and modern integration concepts.</li>
<li>Experience with Jira Software and other Atlassian products (or similar issue tracking systems).</li>
<li>Strong communication skills (verbal and written) and ability to explain technical issues clearly to non-technical users.</li>
<li>Collaborative mindset with a desire to learn and mentor.</li>
<li>Self-motivated, detail-oriented, and comfortable managing multiple priorities.</li></ul> 


Preferred Qualifications:
<ul>
<li>Familiarity with Jira, Confluence, Slack, and SharePoint.</li>
<li>Experience with Python scripting or similar programming languages.</li>
<li>Knowledge of IT service frameworks (e.g., ITIL) and SOC 2 compliance practices.</li>
<li>Background in energy efficiency, clean energy, or renewable energy programs.</li>
<li>Prior exposure to low-code development platforms such as Mendix.</li></ul> 


Compensation to commensurate with experience with the pay band of $65,000k - $85,000k/Annually with a target range of $65,000 - $76,500.<div>
Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

AI Use
At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities. We base our candidate selection on one's own skills, knowledge, and experience. To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited. This practice supports our commitment to create a transparent and equitable space where skills, knowledge and experience can truly shine.

Equal Opportunity Employer

Energy Solutions is an affirmative action-equal opportunity employer and prohibits discrimination and harassment of any type. We afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law. Energy Solutions conforms to the spirit as well as to the letter of all applicable laws and regulations.

Office Locations and a Remote Workforce

Energy Solutions operates as a predominantly remote workforce with offices in six different locations. Employees who reside within 40 miles of an office (except New York) will be assigned to that location, though in-office attendance requirements may vary by team. At this time, we are not accepting applications from candidates residing in the following states: Delaware, Kentucky, Mississippi, Montana, Nebraska, and North Dakota.

Background Check Information

Information will be requested to perform the compulsory background check. A drug screen and authorization to work in the U.S. indefinitely are preconditions of employment. Energy Solutions is an equal opportunity employer.

Reasonable Accommodations

Energy Solutions is committed to providing access and reasonable accommodation for individuals with disabilities. If you require accommodations in completing this application, interviewing, and/or completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodation@energy-solution.com.

Privacy Notice for Job Applicants</div></div>

Technical Support Engineer I (Mendix)

K2 Services

<div>
 
 Service
 
 
 Desk Analyst (Remote - U.S.)
 
 
 
 Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
 
 
 We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
 
 
 K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
 
 
 Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
 
 
 
 The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
 
 
 
 
 This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
 
 
 
 <ul>
 <li>
 We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
 </li>
 <li>
 Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.
 
 
 </li>
 </ul>
 The
 
 Service Desk Analyst
 
 provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
 </li>
 <li>
 Provide over-the-phone, email, and chat support.
 </li>
 <li>
 Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
 </li>
 <li>
 Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer&rsquo;s reported issue.
 </li>
 <li>
 Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
 </li>
 <li>
 Maintain a regular and reliable level of attendance.
 
 
 </li>
 </ul>
 
 Knowledge Skills And Abilities
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Strong verbal, written, and typing skills.
 </li>
 <li>
 Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst&rsquo;s success.
 </li>
 <li>
 Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
 </li>
 <li>
 Ability to act independently and make decisions within the scope of the position&rsquo;s responsibilities.
 </li>
 <li>
 Always display the utmost professionalism with team members as well as end-users.
 </li>
 <li>
 Ability to function well in a high-paced and at times stressful environment.
 </li>
 <li>
 Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
 </li>
 <li>
 Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
 </li>
 <li>
 Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Prolonged periods of sitting at a desk and working on a computer
 
 
 Will require Intune &ldquo;Mobile Device Management&rdquo; software installed on a personal device(s)
 
 
 
 K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
 
 Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer &ndash; and celebrate our employees&rsquo; differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
 
 
 Opensity Solutions is an Equal Opportunity Employer.
 
 
 We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.
 
 
 Powered by JazzHR
</div>

Service Desk Analyst - Remote (After Hours)

First Stop Health

<div>
 
 Description
 
 
 
 
 Job Title:
 
 
 Customer Support Representative
 
 
 
 
 About Us
 
 
 
 On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages. We are proud to be recognized as one of
 
 Fast Company&rsquo;s
 
 Most Innovative Companies.
 
 
 First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
 
 
 First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!
 
 
 
 Schedules And Time-Off
 
 
 
 Our Customer Support team operates 24 hours a day, 7 days a week, 365 days a year to ensure continuous assistance for our customers. Team members are expected to maintain a flexible schedule that supports coverage across day, evening, and overnight shifts&mdash;including weekends and holidays.
 
 
 While we strive to provide a consistent 40-hour weekly schedule, business needs may occasionally require shift adjustments to maintain uninterrupted service. We offer a variety of fixed shift blocks to promote predictability and balance.
 
 
 Shift swaps may be permitted on a limited basis and must receive prior approval from the hiring manager.
 
 
 
 Job Description
 
 
 
 In this role, you will be a vital part of our
 
 Customer Support team
 
 , serving as the first point of contact for customer inquiries, troubleshooting issues, and ensuring a seamless experience across our virtual care services&mdash;including urgent care, primary care, mental health counseling, and health coaching.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for members, clients, providers, pharmacies, and clinicians, delivering comprehensive customer support&mdash;including technical assistance&mdash;with empathy and efficiency
 </li>
 <li>
 Proactively manage and maintain all assigned work queues, including internal cases, emails, faxes, voicemails, and follow-up actions, ensuring timely resolution
 </li>
 <li>
 Independently prioritize and execute tasks in a fast-paced, deadline-driven remote environment
 </li>
 <li>
 Demonstrate advanced proficiency in Microsoft Office, Salesforce Service Cloud, and other relevant platforms to support daily operations
 </li>
 <li>
 Adhere strictly to all applicable state and federal regulations regarding the handling of personal health information (PHI)
 </li>
 <li>
 Investigate and resolve service-related issues using helpdesk platforms, with a preference for Salesforce Service Cloud
 </li>
 <li>
 Collaborate cross-functionally with internal teams to ensure accurate and timely resolution of customer concerns
 </li>
 <li>
 Document all customer interactions thoroughly and contribute to continuous improvement by escalating unresolved issues, missed opportunities, or process gaps to leadership
 </li>
 <li>
 Maintain a high standard of responsiveness and professionalism across all communication channels, including verbal, written, and digital platforms such as Microsoft Teams, Outlook, and Service Cloud
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Solid understanding of medical terminology and basic healthcare operations.
 </li>
 <li>
 Familiarity with HIPAA regulations governing the privacy and security of personal health information
 </li>
 <li>
 3&ndash;5 years of experience in customer support, technical support, or client services, with a proven ability to deliver exceptional service
 </li>
 <li>
 Prior experience in a call center or medical office setting is preferred
 </li>
 <li>
 Strong verbal and written communication skills, with the ability to convey information clearly and empathetically
 </li>
 <li>
 Excellent organizational and interpersonal skills, with a collaborative mindset
 </li>
 <li>
 Demonstrated ability to work independently in a remote, deadline-driven environment
 </li>
 <li>
 Advanced proficiency in Microsoft Office Suite
 </li>
 <li>
 Experience with CRM and helpdesk platforms, including Salesforce and Service Cloud, is preferred
 </li>
 <li>
 Proficiency in managing support tickets and navigating complex customer interactions
 </li>
 <li>
 Analytical and detail-oriented, with a problem-solving mindset
 </li>
 <li>
 Completion of some college coursework is a plus.
 </li>
 <li>
 Bilingual proficiency in Spanish is a plus.
 
 
 </li>
 </ul>
 First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.
 
 
 To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at careers@fshealth.com
</div>

Customer Support Representative

DAPRATO RIGALI STUDIOS

Job Summary We are seeking a talented Interior Designer &amp; Rendering Specialist to support the design team.Duties<ul><li>Prepare detailed drawings to facilitate seamless project execution from concept through construction.</li><li>Manage multiple projects simultaneously while maintaining clear communication with team members throughout the design process.</li></ul>Experience<ul><li>Proven experience in interior design with a strong portfolio showcasing diverse commercial projects. Liturgical projects are a plus!</li><li>Proficiency in SketchUp, AutoCAD, inDesign , Adobe Photoshop, and Adobe Creative Suite is essential for creating detailed renderings and technical drawings.</li><li>Experience working on renovation or remodeling projects within a construction environment will be considered an asset.</li></ul>Salary - based on experiencePay: $58,000.00 - $65,000.00 per yearBenefits:<ul><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Interior Designer/ Rendering Specialist

JPMorganChase

<div>JOB DESCRIPTION 
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live production for high‑volume, high‑frequency money movement application suites. You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring end‑to‑end reliability and client‑visible SLA adherence. The role demands clear communication under pressure, rigorous situational analysis, and disciplined execution that protects operational outcomes and reputational risk. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities<ul><li>
Work collaboratively in teams and develop meaningful relationships to achieve common goals</li><li>
Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must</li><li>
Provide production support in high‑volume, high‑frequency payments environments</li><li>
Manage incident Management, command, situational analysis, escalation, and rapid mitigation</li><li>
Communicate clearly and concisely with stakeholders and senior management
</li><li>Plan ownership, retrospectives, and problem‑management cadences
</li><li>Working in shift environment of any 8‑hour period within a 24/5 (08:00&ndash;17:00, 15:00&ndash;00:00, 23:00&ndash;08:00).</li><li>
Participate in weekend rotation on-call as required</li><li>
Participate in planned events, retrospectives, and problem‑management sessions is expected.</li></ul>
Required qualifications, capabilities, and skills<ul><li>
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services</li><li>
U.S. Citizen or Legal Permanent Resident having lived in the U. S. continuously for the past 7 years</li><li>
Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software</li><li>
Kubernetes, Kafka, Linux, and Wintel deployment and operational skills</li><li>
Continuous improvement mindset: automation, documentation, and SLA discipline</li><li>
End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).</li><li>
Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).</li><li>
Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Experience with one or more general purpose programming languages and/or automation scripting</li><li>
Working understanding of public cloud</li></ul> 
 
ABOUT US 
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM 
 
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Technology Support Engineer

Explore 650+ Technical support specialist in Chicago this May. Find roles across top companies and apply now to boost your career.