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technical support specialist

Reveal-Brainspace

<div><div>Job Description</div><div>
Position: Specialist, Information Technology</div><div>
Reports To: TBD</div><div>
Location: Chicago, IL</div><div>
Job Overview</div><div>
Reveal is seeking a bright, multitasking, and self-motivated IT Specialist to support our growing and fast-paced tech company. You will be responsible for diagnosing and resolving hardware and software issues, setting up new workstations, and providing timely and professional technical support to employees. This role is fully onsite and requires a strong focus on customer service, technical troubleshooting, and documentation.</div><div>
From your seat in our beautiful office in downtown Chicago, you will have access to many teammates for collaboration and innovation. Our office is in the heart of the Loop, minutes away from all major public transportation lines.</div><div>
Responsibilities &amp; Duties</div><ul><li>
Provide Tier 1 and 2 support for hardware, software, and networking issues</li><li>
Set up and configure workstations, laptops, and mobile devices for new employees</li><li>
Troubleshoot system, application, and network problems, diagnosing and solving hardware or software faults</li><li>
Install, configure, and maintain printers, scanners, and other peripherals</li><li>
Respond to technical issues reported by employees in person, by phone, and through a ticketing system</li><li>
Document and update internal knowledge bases with known solutions</li><li>
Maintain accurate inventory records for IT hardware and software assets</li><li>
Assist in managing user accounts, permissions, and access rights</li><li>
Participate in IT projects, such as office relocations or software upgrades</li><li>
Ensure compliance with IT policies and procedures</li><li>
On-call rotation may be required of this role</li></ul><div>
Characteristics</div><ul><li>
Strong problem-solving and multitasking abilities</li><li>
User-focused with a passion for delivering high-quality technical support</li><li>
Ability to work independently and as part of a team in a fast-paced environment</li><li>
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users</li><li>
Willing to get involved in multiple assignments and IT competency areas</li></ul><div>
</div><div>
Education &amp; Experience</div><ul><li>
Bachelor&rsquo;s degree in information technology, Computer Science, or a related field preferred; or equivalent work experience</li></ul><ul><li>
2+ years&rsquo; experience in an IT support / help desk and administration role</li><li>
Strong knowledge of Windows and macOS operating systems</li><li>
Basic networking knowledge (TCP/IP, DNS, DHCP, and VPN configuration)</li><li>
Experience troubleshooting hardware issues (desktops, laptops, and mobile devices)</li><li>
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users</li><li>
Familiarity with IT service management tools (e.g., ServiceNow, Zendesk, Jira) is a plus</li><li>
Experience with Cloud-based services (e.g., Office 365, SharePoint, Google Workspace) is a plus</li><li>
Certifications are preferred (e.g., CompTIA A+, Network+, Microsoft Technology Associate, etc.,)</li></ul><div>
Benefits and Perks including but not limited to:</div><div>
</div><ul><li>
401k match program</li><li>
Comprehensive health benefits (Medical, Dental, Vision, and HSA/FSA)</li><li>
Group Term Life Insurance and Voluntary Life Insurance option</li><li>
Paid holidays</li><li>
Paid vacation, sick, and personal days</li><li>
FSA dependent care benefit</li><li>
Childbirth recovery and bonding leave policies</li><li>
Short and long-term disability benefits</li><li>
Access to onsite gym and recreational area at our Chicago office</li><li>
Friendly, collaborative, in-office work environment with ample opportunity for professional development.</li></ul><div>
For Illinois-based roles, the budgeted annual salary range is $59,500 to $70,000. Compensation for this role will depend on a number of factors, including a candidate&rsquo;s qualifications, skills, competencies, and experience, and may fall outside of the range shown. Reveal offers a competitive total rewards package, which includes the Benefits and Perks set forth above.</div><div>
</div><div>
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.</div><div>
</div><div>
Hiring Policy</div><div>
This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.</div><div>
</div><div>
Reveal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reveal does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. 
 
Reveal considers candidates with existing visas but does not sponsor new visa applications.</div></div>

Specialist, Information Technology

DEX Imaging

<div>Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for an IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from Dex&rsquo;s managed IT services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates. 
 
Duties and Responsibilities<ul><li>
Serving as the first point of contact for customers seeking technical assistance over the phone or email.</li><li>
Performing remote troubleshooting through diagnostic techniques and pertinent questions</li><li>
Follow up on outstanding requests and ensure timely resolution</li><li>
Create accounts and configure hardware as part of on-boarding process.</li><li>
Support audio and video equipment in conference rooms.</li><li>
Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.</li><li>
Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.</li><li>
Client PC connectivity - ethernet, TCP/IP and VPN.</li></ul>
Experience and Qualifications<ul><li>
High School diploma required, technical school or 2 plus years of IT helpdesk experience</li><li>
CompTIA A+ Certification or equivalent experience preferred.</li><li>
Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.</li><li>
Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).</li><li>
Strong customer service and troubleshooting skills.</li><li>
Ability to communicate technical information, both verbal and written, to a wide range of end- users.</li><li>
Good understanding of computer systems, mobile devices, and other tech products.</li><li>
Ability to diagnose and resolve basic technical issues.</li><li>
Experience with desktop security products.</li></ul>
Dex Benefits<ul><li>
After 90 days, accrue paid time off</li><li>
After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision &amp; Life)</li><li>
Paid holidays</li></ul></div>

IT Help Desk Tier 1

Ovation Workplace services

<div>POSITION SUMMARY 


The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 


Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. 

<ul><li>Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.</li></ul>
<ul><li>Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.</li></ul>
<ul><li>Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.</li></ul>
<ul><li>Provide foundational support for macOS environments to assist users of Apple devices.</li></ul>
<ul><li>Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.</li></ul>
<ul><li>Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.</li></ul>
<ul><li>Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.</li></ul>
<ul><li>Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.</li></ul>
<ul><li>Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.</li></ul>
<ul><li>Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.</li></ul>
<ul><li>Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.</li></ul>
<ul><li>Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.</li></ul>
<ul><li>Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.</li></ul>
<ul><li>Perform other duties as assigned by management in support of departmental and organizational objectives.</li></ul> 


MINIMUM QUALIFICATIONS 


Education
<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.</li></ul> 


Experience
<ul><li>Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.</li></ul>
<ul><li>Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.</li></ul> 


Certifications (Preferred)
<ul><li>CompTIA A+ certification or equivalent vendor-neutral credential.</li></ul>
<ul><li>Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.</li></ul> 


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

<ul><li>Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.</li></ul>
<ul><li>Experience with PC and laptop hardware installation, configuration, and troubleshooting.</li></ul>
<ul><li>Familiarity with enterprise antivirus and endpoint protection solutions.</li></ul>
<ul><li>Experience with helpdesk ticketing systems and IT service management practices.</li></ul>
<ul><li>Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.</li></ul>
<ul><li>Familiarity with enterprise encryption solutions and Windows device management via Active Directory.</li></ul>
<ul><li>Strong analytical, problem-solving, and technical troubleshooting abilities.</li></ul>
<ul><li>Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.</li></ul>
<ul><li>Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.</li></ul>
<ul><li>Demonstrated commitment to delivering high-quality customer service to internal stakeholders.</li></ul>
<ul><li>Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.</li></ul>
<ul><li>Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.</li></ul> 


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 


The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. 

<ul><li>Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.</li></ul>
<ul><li>Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.</li></ul>
<ul><li>May require bending, kneeling, or crouching to install or service equipment.</li></ul>
<ul><li>Work is performed primarily in a standard office or data center environment with moderate noise levels.</li></ul>
<ul><li>May be required to travel to or work at multiple organizational sites or client locations.</li></ul> 


EQUAL EMPLOYMENT OPPORTUNITY 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. 


Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. 


DISCLAIMER 


This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.
POSITION SUMMARY 


The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. 


ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 


Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. 

<ul><li>Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance.</li></ul>
<ul><li>Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system.</li></ul>
<ul><li>Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite.</li></ul>
<ul><li>Provide foundational support for macOS environments to assist users of Apple devices.</li></ul>
<ul><li>Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software.</li></ul>
<ul><li>Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices.</li></ul>
<ul><li>Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability.</li></ul>
<ul><li>Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment.</li></ul>
<ul><li>Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software.</li></ul>
<ul><li>Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required.</li></ul>
<ul><li>Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions.</li></ul>
<ul><li>Support mobile device management (MDM) for iOS and Android devices within the enterprise environment.</li></ul>
<ul><li>Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs.</li></ul>
<ul><li>Perform other duties as assigned by management in support of departmental and organizational objectives.</li></ul> 


MINIMUM QUALIFICATIONS 


Education
<ul><li>Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities.</li></ul> 


Experience
<ul><li>Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity.</li></ul>
<ul><li>Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11.</li></ul> 


Certifications (Preferred)
<ul><li>CompTIA A+ certification or equivalent vendor-neutral credential.</li></ul>
<ul><li>Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification.</li></ul> 


REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES 

<ul><li>Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365.</li></ul>
<ul><li>Experience with PC and laptop hardware installation, configuration, and troubleshooting.</li></ul>
<ul><li>Familiarity with enterprise antivirus and endpoint protection solutions.</li></ul>
<ul><li>Experience with helpdesk ticketing systems and IT service management practices.</li></ul>
<ul><li>Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices.</li></ul>
<ul><li>Familiarity with enterprise encryption solutions and Windows device management via Active Directory.</li></ul>
<ul><li>Strong analytical, problem-solving, and technical troubleshooting abilities.</li></ul>
<ul><li>Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs.</li></ul>
<ul><li>Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences.</li></ul>
<ul><li>Demonstrated commitment to delivering high-quality customer service to internal stakeholders.</li></ul>
<ul><li>Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities.</li></ul>
<ul><li>Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required.</li></ul> 


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT 


The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. 

<ul><li>Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.</li></ul>
<ul><li>Occasionally required to lift and/or move IT equipment weighing up to 50 pounds.</li></ul>
<ul><li>May require bending, kneeling, or crouching to install or service equipment.</li></ul>
<ul><li>Work is performed primarily in a standard office or data center environment with moderate noise levels.</li></ul>
<ul><li>May be required to travel to or work at multiple organizational sites or client locations.</li></ul> 


EQUAL EMPLOYMENT OPPORTUNITY 


We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. 


Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. 


DISCLAIMER 


This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.</div>

Desktop Support Technician

K2 Services

<div>
 
 Service
 
 
 Desk Analyst (Remote - U.S.)
 
 
 
 Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!
 
 
 We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients.
 
 
 K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team.
 
 
 Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract.
 
 
 
 The position comes with a full array of benefits, health insurance and matching 401k, and many more perks.
 
 
 
 
 This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.
 
 
 
 <ul>
 <li>
 We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
 </li>
 <li>
 Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm.
 
 
 </li>
 </ul>
 The
 
 Service Desk Analyst
 
 provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills.
 
 
 
 Essential Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
 </li>
 <li>
 Provide over-the-phone, email, and chat support.
 </li>
 <li>
 Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue.
 </li>
 <li>
 Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer&rsquo;s reported issue.
 </li>
 <li>
 Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members.
 </li>
 <li>
 Maintain a regular and reliable level of attendance.
 
 
 </li>
 </ul>
 
 Knowledge Skills And Abilities
 
 
 
 <ul>
 <li>
 High School Diploma or equivalent.
 </li>
 <li>
 Strong verbal, written, and typing skills.
 </li>
 <li>
 Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst&rsquo;s success.
 </li>
 <li>
 Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment.
 </li>
 <li>
 Ability to act independently and make decisions within the scope of the position&rsquo;s responsibilities.
 </li>
 <li>
 Always display the utmost professionalism with team members as well as end-users.
 </li>
 <li>
 Ability to function well in a high-paced and at times stressful environment.
 </li>
 <li>
 Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
 </li>
 <li>
 Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions.
 </li>
 <li>
 Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Prolonged periods of sitting at a desk and working on a computer
 
 
 Will require Intune &ldquo;Mobile Device Management&rdquo; software installed on a personal device(s)
 
 
 
 K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
 
 Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer &ndash; and celebrate our employees&rsquo; differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment.
 
 
 Opensity Solutions is an Equal Opportunity Employer.
 
 
 We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.
 
 
 Powered by JazzHR
</div>

Service Desk Analyst - Remote (After Hours)

PREMIERE TECH SERVICES LLC

OverviewA family investment office of 21 employees plus 5 family members with offices in Northbrook and Chicago&rsquo;s Gold Coast is seeking a dedicated IT Support contractor to join our team for 15 &ndash; 20 hours per week. This individual will partner closely with our MSP to manage office technology while also providing direct, hands-on support for family members&rsquo; personal technological needs.This role requires a unique blend of technical expertise, customer service, and discretion, with the ability to move seamlessly between corporate IT responsibilities and family/home technology environments. The successful candidate will serve as the primary internal IT resource, ensuring reliable, secure, and user-friendly technology experiences across both the office and family households. Flexibility is essential in this role.Family IT Support (Personal Technology)&middot; Provide direct, hands-on support to family members for home and personal technology.&middot; Troubleshoot and resolve issues with home Wi-Fi networks, personal laptops, mobile devices, printers, smart-home technology, and AV systems.&middot; Coordinate with outside vendors (internet providers, AV companies, security company, etc.) when necessary to resolve household technology issues.&middot; Set up, secure, and maintain family devices and ensure best practices for data protection and privacy.Employee &amp; Office IT Support&middot; Provide day-to-day support for employees, including diagnosing and resolving hardware, software, and connectivity issues. Manage hardware updates ensuring timely compliance.&middot; Assist with onboarding/offboarding by coordinating with the MSP: setting up accounts, configuring laptops, installing applications, ensuring compliance with security protocols and training new employees.&middot; Maintain IT inventory and procure hardware/software for employees.&middot; Support and maintain office equipment including printers, AV systems, and conferencing tools including acting as main POC for vendors.&middot; Maintain domain names.&middot; Collaborate with external vendors to monitor performance and resolve issues identified during recurring cybersecurity audits and assessments.MSP Co-Management &amp; Security&middot; As the main POC, liaise with the MSP, ensuring timely resolution of tickets and escalations.&middot; Review vulnerability reports and coordinate remediation with MSP in a timely fashion.&middot; Proactively identify and address cybersecurity gaps beyond MSP&rsquo;s standard reporting.&middot; Administer phishing simulations, cybersecurity awareness training, and ensure employee participation/completion.&middot; Manage the KnowBe4 platform (or equivalent) for security awareness and phishing testing.&middot; Monitor and maintain proper access controls across platforms (e.g., SharePoint).Essential Skills&middot; Technical Troubleshooting: Strong diagnostic skills for resolving hardware, software, and network issues across multiple platforms.&middot; Cybersecurity Awareness: Familiarity with cybersecurity best practices, including audit procedures, threat detection, and remediation. Experience in analyzing and interpreting vulnerability reports generated by MSP.&middot; Vendor Management: Experience coordinating with external IT service providers and managing service-level agreements.&middot; Communication Skills: Ability to communicate clearly and professionally with non-technical stakeholders. Service oriented, can-do attitude.&middot; Discretion &amp; Confidentiality: Proven ability to handle sensitive information with discretion, especially in a family office environment.&middot; System Administration: Knowledge of Windows, macOS, and mobile device management (MDM) systems.&middot; Documentation &amp; Reporting: Skilled in maintaining IT documentation, asset inventories, and audit logs.Background Requirements&middot; Bachelor&rsquo;s degree in information technology, Computer Science, or a related field (or equivalent experience).&middot; 3&ndash;5 years of IT support experience, preferably in a private or family office setting.&middot; Certifications (preferred but not required):o CompTIA A+ or Network+o Microsoft Certified: Modern Desktop Administrator Associateo Certified Information Systems Security Professional (CISSP) or equivalentAvailabilityThis role requires flexibility to support both corporate offices and family households in person. The candidate should be willing and able to travel between office locations and family residences as needed to provide on-site support. While day-to-day responsibilities can often be coordinated remotely in partnership with the MSP, regular in-person presence at both office locations (ideally one day per week at each) is required to build relationships, address issues proactively, and provide hands-on support. Additional visits to family residences or offices may be required from time to time for projects, troubleshooting, or urgent support needs. Willingness to provide after-hours support and respond to urgent issues on an as needed basis is critical.Job Types: Part-time, ContractPay: $24.58 - $29.60 per hourWork Location: Remote

IT Support Associate (Hybrid)

Leica Microsystems

<div>Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Leica Microsystems, one of Danaher&rsquo;s 15+ operating companies, our work saves lives&mdash;and we&rsquo;re all united by a shared commitment to innovate for tangible impact.
You&rsquo;ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher&rsquo;s system of continuous improvement, you help turn ideas into impact &ndash; innovating at the speed of life.
Shape the Future with Us!
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.
Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what&rsquo;s possible.
Learn about the Danaher Business System which makes everything possible.
The Clinical Sales Specialist is responsible for providing technical sales support for all medical products. Support will be provided to Leica&rsquo;s Medical customers, as well as to Independent Manufacturer&rsquo;s Representatives (IMRs) in all facets of their selling activities. This includes, but is not limited to, visiting customers in the field, conducting product demonstrations, target account planning, development of strategies for opportunities, training field reps, participating in local and national exhibitions, handling inquiries, solving applications problems, and providing customer feedback.
This position reports to the Clinical Sales Specialist Manager and is part of the Medical Sales team and will work remotely to cover Midwest region.
In this role, you will have the opportunity to:<ul><li>
Ensure exceptional customer satisfaction by acting as the primary clinical and technical resource. Collaborate with IMR teams, Sales Leadership, Customer Service, Product Management, R&amp;D, Finance, Marketing, and Manufacturing to address customer needs and drive successful outcomes.</li><li>
Conduct technical product training and equip IMRs and Leica sales teams with the tools, knowledge, and confidence needed to effectively position our solutions. Lead and support product demonstrations and evaluations to showcase clinical value and differentiate Leica systems.</li><li>
Drive awareness, adoption, and successful sales of Leica Medical products by executing high‑quality demos, evaluations, and clinical support. Contribute to territory strategies that increase win rates, accelerate the sales cycle, and expand market share.</li><li>
Gather strategic customer feedback to generate new product ideas and provide recommendations for Product Management. Partner with Sales Leadership, Product Management, and R&amp;D to conduct field evaluations, validate product performance, and support local and national product launch initiatives.</li><li>
Collaborate with customers and clinical experts to generate field data, case studies, and real‑world evidence that demonstrate product benefits and strengthen Leica&rsquo;s competitive differentiation.</li></ul>
The essential requirements of the job include:<ul><li>
High school diploma or GED with 10+ years&rsquo; experience in Medical sales (working in hospital environment) OR Associate&rsquo;s Degree with 5+ years OR Bachelors&rsquo; Degree 2+ years</li><li>
Knowledge of microsurgical workflows and experience supporting procedures in specialties such as Neurosurgery, ENT, Plastics, Spine, or Ophthalmology</li></ul>
Travel, Motor Vehicle Record &amp; Physical/Environment Requirements:<ul><li>
This role will consist of up to 70% travel within region, including overnight stays</li><li>
Comfort working in operating rooms and clinical environments</li><li>
Be able to lift over 50 pounds at a single time.</li><li>
Comfortable standing for extended periods of time.</li></ul>
It would be a plus if you also possess previous experience in:<ul><li>
Microscopy or advanced imaging experience preferred; familiarity with surgical visualization systems</li><li>
Experience in medical devices, capital equipment, or technical sales</li></ul>
Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it&rsquo;s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
At Leica Microsystems we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Microsystems can provide.
The base salary range for this role is $75,000-85,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for sales incentive pay up to $70,000 annually.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determined. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.
Join our winning team today. Together, we&rsquo;ll accelerate the real-life impact of tomorrow&rsquo;s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.</div>

Clinical Sales Specialist - Midwest

Idealist Consulting

<div><div>Tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist!

At Idealist Consulting, we are innovators and problem-solvers committed to global progressive action. We help organizations grow through Salesforce implementation, marketing automation, and custom application development.

As a Salesforce for Nonprofits: Business Analyst you&rsquo;ll work closely with clients to provide post implementation support, system optimization, and/or ongoing administration as contracted.
<div>
This is a 1099 contract part-time position.</div> 
</div>
<h3 class="jobSectionHeader">How You&rsquo;ll Contribute:
</h3><div><ul><li>Provide system administration, design, and optimization services inline with Managed Service contract engagement standards &amp; SLA&rsquo;s
<ul>
<li>Educate, guide, and empower clients in the Idealist Way
</li>
<li>Balance response times and approvals across multiple assignments
</li>
<li>Plan activities from requirements to solution design using prescribed project management tools and delivery methodologies to ensure continuity in communication and project quality
</li>
<li>Escalate client or consultant capacity concerns to Client Success for resolution support
</li>
</ul></li><li>Design and implement Salesforce solutions, to meet client needs, identify opportunities for business process and system alignment and optimization
<ul>
<li>Facilitate client need assessment, through user story collection, grooming, and prioritization
</li>
<li>Favor declarative configuration with custom fields, objects, layouts, views, reports, dashboards, and automation
</li>
<li>Support validation and user acceptance testing
</li>
<li>Ensure data integrity, hygiene, and security
</li>
<li>Provide documentation to empower client understanding and ownership of their system
</li>
<li>Facilitate the selection and implement third-party solutions and applications as needed
</li>
<li>Translate client business requirements into well-architected solutions that best leverage the platforms, products, and applications
</li>
<li>Lead data mapping efforts during solution design and implementation phases, ensuring data integrity and usability across systems
</li>
</ul></li><li>Provide on project mentorship for Jnr Consultants and new hires
</li>
<li>Assist Sales and Services Teams in preparing estimates for implementation, providing detailed level of effort estimates for proposed solutions and Alert Client Success of new opportunities as identified
</li>
<li>Stay up to date on Salesforce best practice, ecosystem trends, and product releases
<ul>
<li>Advise and train clients on product enhancements, new functionality, and adoption opportunities
</li>
</ul></li></ul></div><h3 class="jobSectionHeader">Your Background Includes:</h3><div>
Baseline Expectation:</div>
<ul>
<li><div>1&ndash;6 years of experience as a Business Analyst or Salesforce Consultant, with hands-on experience in Salesforce implementations (Experience Cloud and/or Agentforce Nonprofit/NPC preferred)</div>
</li>
<li><div>Current working knowledge of Salesforce for nonprofits recent releases and roadmap</div>
</li>
<li><div>Able to solve automation requirements with Flow</div>
</li>
<li><div>Excellent verbal and written communication skills including the ability to translate technical concepts to a non-technical audience</div>
</li>
<li><div>Ability to balance multiple project assignments at one time</div>
</li>
<li><div>Creative and analytical thinking with a passion for solving customer problems with software solutions</div>
</li>
<li><div>Understanding of nonprofit business process and complexities</div></li></ul> 
<div>
</div><div>Extra Credit:</div>
<ul>
<li><div>Salesforce certifications such as: Experience Cloud, Agentforce Nonprofit, and/or Agentforce Specialist</div>
</li>
<li><div>Previous experience as a Salesforce for Nonprofit consultant</div>
</li>
<li><div>Experience managing projects or engaging in projects with technical and cross-functional components</div>
</li>
</ul><h3 class="jobSectionHeader">A Little More About Us:</h3><div>

Idealist Consulting was founded in 2006 by returning Peace Corp volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We&rsquo;re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.
</div><div>
Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all.
</div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

(1099 Contract) Nonprofit Salesforce Consultant: Business Analyst

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