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vice president of product marketing

JPMorganChase

<div><b>JOB DESCRIPTION</b><p><br>
You are passionate about transforming how Financial Advisors leverage investment data to serve their clients. Join our team to shape cutting-edge portfolio construction and retirement planning tools that empower advisors with compliant, data-driven insights. You'll bridge investment product expertise with digital innovation, creating experiences that turn complex data into actionable advisor workflows across our global platform.
</p><p>As a Product Manager, Vice President in J.P. Morgan Asset Management - Global Marketing, Digital Experiences, you will own a critical domain in the digital experience for Financial Advisor, with a primary focus on advisor tools for portfolio construction and retirement planning, while defining end-to-end journeys that bring the depth and breadth of firm resources (e.g. email, web, and client portals). You will proactively monitor Financial Advisor and investment product trends, platform ecosystems, and regulatory changes to anticipate Financial Advisor and Asset Manager needs, translating insights into prioritized, compliant, high impact experiences. You will apply managed investment products knowledge and expertise with the data to drive qualitative outcomes, foundational data alignment, process efficiency, compliant platform capabilities, and impactful advisor due diligence workflows. You will operate within a global scope with a primary focus on the US, partnering closely across Technology, Data &amp; Analytics, Marketing, Sales/Distribution, Servicing, Compliance, Legal, Risk, Brand, and Content &amp; Insights.</p><p><b>
Job responsibilities</b></p><ul><li><p>
Develops a product strategy and product vision that delivers value to customers
</p></li><li><p>Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
</p></li><li><p>Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
</p></li><li><p>Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability</p></li><li><p>
Leverage deep expertise in investment data (Morningstar), investment structures by region, share classes, and vehicle types to inform product decisions, data models, and calculation logic that power advisor tools and experiences</p></li><li><p>
Align cross-functional partners on problem statements, outcomes, and trade-offs through crisp narratives and decision documents, facilitating rollout strategy, and communications to drive adoption</p></li><li><p>
Ensure adoption of UX, accessibility, and performance standards while evolving advisor workflows (proposal, portfolio review) to reduce friction and improve time-to-value</p></li><li><p>
Run structured research to inform roadmap decisions and enhance product experience, defining OKRs, analytics measurement, and data requirements while establishing dashboards and reporting rhythms</p></li><li><p>
Partner with Compliance and Legal on review cycles, maintaining audit readiness for domain artifacts and decision logs. Facilitate execution of agile principles in domain delivery across cross-functional teams with risk and controls</p></li><li><p>
Identify, research, and define compliant platform enhancements including disclosures, monitoring, suitability checks, and reporting compliant with SEC and FINRA rules</p></li><li><p>
Integrate advisor tools across the ecosystem (web, email, portal) with CRM, SSO, analytics, and personalization capabilities, contributing to global standards for data, calculations, and reliability</p><p>
</p></li></ul><p><b>Required qualifications, capabilities, and skills</b></p><ul><li>
5+ years of experience or equivalent expertise in product management or a relevant domain area
</li><li>Advanced knowledge of the product development life cycle, design, and data analytics
</li><li>Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
</li><li>Domain expertise in investment data and analytics: deep knowledge of managed product performance and risk metrics, qualitative characteristics, factor models/exposures, and scenario/stress-test sensitivities</li><li>
Expertise in Advisor due diligence &amp; portfolio construction: former Financial Advisor experience or deep understanding of advisor decision-making across mutual funds, ETFs, private alternatives, retail SMAs, models, and retirement investments</li><li>
Advanced knowledge of the product development life cycle, design, data, and analytics
</li><li>Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
</li><li>Product management strengths: Operating model and governance, OKR-driven execution, and mixed-methods research</li><li>
Bachelor&rsquo;s degree required</li></ul><p><b>
Preferred qualifications, capabilities, and skills</b></p><ul><li>
Demonstrated prior experience working in a highly matrixed, complex organization
</li><li>Industry depth: Asset Management or Wealth Management; competitive product messaging; experience with retirement plan ecosystems.</li><li>
Global scope: Launched/adapted products across multiple regions and regulatory contexts</li><li>
Portfolio analytics: Familiarity with market insights and portfolio optimization techniques</li><li>
Compliance/regulatory familiarity: track record partnering with Compliance/Legal and identifying areas of risk and disclosure requirements.
</li><li>Credentials: CFA, CIMA, FRM, or similar</li><li>
Strategic and pragmatic; simplifies complexity and delivers incrementally<br>
</li></ul><b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><p><br>
J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</p></div>

Portfolio Analytics, Product Manager, Vice President - Digital Experiences

<div><b>JOB DESCRIPTION</b><div><p><br>
Are you passionate about bringing innovative payment products to market through hands-on execution? Join our team and make a direct impact by ensuring products are launched on time, meet customer needs, and operate reliably at scale.</p></div><div><p>
As a Vice President, Product Manager within the Payments team, you will play a pivotal role in delivering high-quality payment solutions by guiding cross-functional teams through the full product lifecycle. You will conceptualize the next generation of payment platforms, drive innovative thinking, and build seamless customer journeys that are the foundation of Chase digital payment experiences. We are looking for product owners who lead with product thinking and aren&rsquo;t afraid to dive into technical detail, who can take responsibility for driving development, monitoring performance and scaling to millions of customers while fostering a culture of innovation, learning and collaboration.</p></div><div><p><b>
Job Responsibilities:</b></p></div><div><ul><li>
Collaborate with Product, Technology, Design and Analytics partners to develop and deliver product and platform strategies from 0-1</li></ul></div><div><ul><li>
Own and manage the product delivery lifecycle from ideation to production.</li></ul></div><div><ul><li>
Define product goals, with clear requirements and KPIs that can be converted into user stories and process flows for the development team and other stakeholders</li></ul></div><div><ul><li>
Work closely with developers and testers to ensure the team correctly translates requirements into working technical designs, test plans and scripts to serve customer needs</li></ul></div><div><ul><li>
Conduct pre-release reviews which could include regression testing and quality assurance to certify the release as production ready</li></ul></div><div><ul><li>
Manage product backlog creation and grooming, support agile product delivery, launch and go to market for product, production support, issue &amp; defect resolution and prioritization</li></ul></div><div><ul><li>
Monitor performance against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed</li></ul></div><div><ul><li>
Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)</li></ul></div><p></p><div><p><b><br>
Required qualifications, capabilities, and skills:</b></p></div><div><ul><li>
7+ years of experience in financial services and/or product management</li></ul></div><div><ul><li>
Experience enabling change within large, highly matrixed organizations and managing stakeholders across multiple functions, especially engineering, architecture, design and other product peers</li></ul></div><div><ul><li>
Passion for understanding customer needs and demonstrated ability to build scalable platforms</li></ul></div><div><ul><li>
Ability to think strategically while maintaining relentless attention to the details required to ensure successful execution</li></ul></div><div><ul><li>
Outstanding verbal and written communication</li></ul></div><div><ul><li>
Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies</li></ul></div><div><ul><li>
Proven track record of managing risk and controls</li></ul></div><div><ul><li>
Bachelors or Masters in Computer Science, Engineering, Business Administration or comparable field of study</li></ul></div><p></p><div><p><b><br>
Preferred qualifications, capabilities, and skills:</b></p></div><div><ul><li>
Strong preference for experience in online payments including but not limited to digital wallets, payment processing, money movement, and adjacent products.</li></ul></div></div><div></div>

Vice President, Product Manager - Payments

<div><b>JOB DESCRIPTION</b><p><br>
If you are a driven and experienced Product Manager with a passion for CRM and the Markets business, we are looking for you. JP Morgan is seeking a Vice President to lead the build-out of our CRM product within Digital Markets. In this pivotal role, you will thrive in a dynamic, collaborative environment that values diversity and inclusion, while shaping the future of CRM platforms for our Markets business.</p><p><b>
Job summary:</b></p><p>
As a Vice President in Digital Markets, you will be at the forefront of shaping the CRM Platform that underpins our Markets business. In this role, you will define and deliver the essential building blocks of our CRM solution, ensuring it is purpose-built to support the complex workflows and dynamic requirements of digital market sales.</p><p>
You will be responsible for architecting CRM workflows that drive sales productivity, client engagement, and operational efficiency across the Markets organization. This includes designing and optimizing processes for lead management, opportunity tracking, client onboarding, sales pipeline visibility, and post-trade client servicing. Your work will ensure that sales teams have the tools and insights they need to build strong client relationships, respond quickly to market opportunities, and deliver exceptional service.</p><p>
You will collaborate closely with sales, trading, technology, and operations teams to capture business requirements and translate them into scalable CRM features. By leveraging data, automation, and AI-driven insights, you will enable seamless integration of CRM workflows with other digital platforms, ensuring a unified experience for users. Your leadership will be instrumental in driving adoption, continuous improvement, and innovation within the CRM ecosystem, positioning JP Morgan as a leader in digital market sales.</p><p><b>
Job responsibilities:</b></p><ul>
<li><b>Workflow Design:</b> Develop and refine CRM workflows for lead generation, sales pipeline management, client onboarding, and post-trade support, tailored to the unique needs of digital market sales teams.</li>
<li><b>Sales Enablement:</b> Ensure the CRM platform empowers sales teams with real-time data, actionable insights, and automated processes to maximize efficiency and client impact.</li>
<li><b>Integration: </b>Architect seamless integration between CRM and other digital platforms, such as trading systems, analytics tools, and client portals, to provide a holistic view of client interactions and sales activities.</li>
<li><b>User Experience:</b> Champion intuitive, user-centric design that simplifies complex sales processes and enhances productivity for front-office teams.</li>
<li><b>Continuous Improvement:</b> Establish feedback loops with users to identify pain points, prioritize enhancements, and drive ongoing optimization of CRM workflows.</li>
<li><b>Innovation:</b> Incorporate AI, machine learning, and automation to streamline repetitive tasks, surface opportunities, and deliver predictive insights that support proactive sales strategies.</li></ul><p>
</p><p><b>Required qualifications, capabilities, and skills:</b></p><ul>
<li>5+ years of experience in Product Management, with a strong track record of delivering successful products.</li>
<li>In-depth understanding of the Markets business.</li>
<li>Strong technical abilities, with experience in defining and delivering core platform components.</li>
<li>Proven ability to manage complex projects and deliver results in a fast-paced environment.</li>
<li>Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.</li>
<li>Strategic thinker with a customer-centric approach to product development.</li></ul><p><b>
Preferred qualifications, capabilities, and skills:</b></p><ul>
<li>Experience in CRM systems.</li>
<li>Familiarity with AI/LLM frameworks and mobile product development.</li></ul>
<b>ABOUT US</b><br>
<div>
<div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world&rsquo;s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><p></p><div><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><div><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p>
<p>JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans</p><br>
</div></div></div><br>
<br>
<b>ABOUT THE TEAM</b><br>
<br>
J.P. Morgan&rsquo;s Commercial &amp; Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial &amp; Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.</div>

Digital Markets CRM - Product Manager - Vice President

<div><b>JOB DESCRIPTION</b><p><br>
The Alternative Lending Product team builds creative new lending products to empower customers to make purchases on their terms. We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative products which support the growing Connected Commerce portfolio.</p><p><br>
As a Vice President Product Manager in the Alternative Lending General Management team, you will lead the Business Readiness, Controls, and Voice of the Customer workstreams which support our complete product portfolio across multiple customer touchpoints. This primary focus of this role is to support self-service, agent assisted, and Branch operational readiness in preparation for a 0-1 product launch in 2027. You will work closely with strategy and delivery partners across in these spaces, as well as Legal, Risk, Controls, Compliance, Fraud, Collections, and Alt Lending&rsquo;s Product Operations team. You will require strong leadership skills, stakeholder management, and the ability to effectively communicate to both human and machine audiences.</p><p>
Job Responsibilities</p><ul><li>
Manage all Operational Readiness activities in preparation for our launch of a new flexible term lending product</li><li>
Create and Manage an evergreen suite of Business Readiness documents including FAQs, Training material, and Controls policies &amp; procedures</li><li>
Own and Manage the Alternative Lending Controls portfolio to ensure our products and people are operating as expected</li><li>
Facilitate a consistent and purposeful feedback loop with support staffs across the Firm to ensure their agents are empowered with the right information to ensure the best customer and agent experience supporting our products</li><li>
Build and manage key relationships with stakeholders across Product, Technology, Operations, Risk, Legal, and Compliance</li><li>
Champion operational excellence, including quality management, controls, and compliance with firmwide standards</li><li>
Foster a diverse and inclusive team environment, mentoring and developing product managers and engineers</li></ul><p>
</p><p>Required qualifications, capabilities, and skills</p><ul><li>
7+ years of experience in digital product management, financial services, technology, or project management</li><li>
Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams</li><li>
Experience preparing products for launch and effectively supporting them post launch</li><li>
Excellent written and verbal communication skills, with strong reasoning, organizational, and presentation abilities</li><li>
Commitment to diversity, opportunity, and inclusion, with experience building and leading high-performing teams</li></ul><p>
</p><p>Preferred qualifications, capabilities, and skills</p><ul><li>
Experience supporting cross functional strategic initiatives</li><li>
Experience with Lending products and/or servicing these products</li><li>
Past support and engagement with a call center environment</li><li>
Bachelor&rsquo;s Degree</li></ul><p>
</p><p>Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
</p><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.</div></div>

Vice President, Product Manager — Alternative Lending - Business Readiness & Controls

<div><b>JOB DESCRIPTION</b><div><br>
As a Vice President &ndash; Product Owner on the JPM Wealth Management Self Directed Invest Account Opening team, you will play a critical role in defining the vision, strategy, and execution of the next generation of digital account opening experiences across the Wealth Management business lines.</div><div>
</div><div>You will be an AI-forward leader who actively leverages tools such as GitHub Copilot, Claude, and other AI-powered platforms to accelerate product delivery, build scalable knowledge repositories, rapidly prototype solutions, and drive modern ways of working across the team.</div><div>
You are a product thought leader, deeply curious, actively engaged in industry-wide product management best practices, and continuously learning from leading product influencers and communities to bring fresh perspectives to the team.</div><div>
</div><div>The role will partner with other product teams, designers, and technology teams across JPM WM and the broader JPMorgan Chase organization to deliver an intuitive, controlled, and seamless self-directed account opening experience for all JPM WM clients and advisors. You are comfortable working on large-scale initiatives, connecting dots across product lines, and conducting deep analysis to recommend solutions supported by data.</div><div>
</div><div><b>Job Responsibilities:</b></div><ul><li>
Serve as the Product Owner for the Self Directed Invest Account Opening experience; own the product backlog and drive delivery across business and technology partners to build and enhance account opening capabilities</li><li>
Champion the use of AI tools (e.g., GitHub Copilot, Claude, ChatGPT) to accelerate product workflows &mdash; from drafting PRDs, user stories, and acceptance criteria to rapidly prototyping product concepts, interactive wireframes, and proof-of-concept demos &mdash; and foster a culture of AI adoption that team members can replicate</li><li>
Build and maintain AI-powered knowledge repositories that capture tribal knowledge, product decisions, requirements history, and platform documentation &mdash; ensuring the team operates with a single source of truth</li><li>
Conduct requirement sessions with appropriate teams to understand the context of critical stakeholder needs, pain points, and business impact related to self-directed account opening flows</li><li>
Manage a technology team and related scrum ceremonies &ndash; meet JPM standards for backlog health and epic delivery, including release coordination and planning</li><li>
Engage with Tech Architects to determine architectural impact to the Account Opening platform and the right strategic approach to execute changes</li><li>
Drive prioritization through Agile planning methods, using data and AI-driven insights to inform backlog sequencing and sprint planning decisions</li><li>
Develop expert-level knowledge of the current state account opening platform and help with solutioning the target state</li><li>
Provide key input in build-out of multi-year product roadmap and translate product strategy into actionable deliverables</li><li>
Proactively analyze data and leverage data-driven experimentation and measurement frameworks to ensure that key results are on-track
</li></ul><div></div><div><b>Required qualifications, capabilities, and skills:</b></div><ul><li>
7+ years of product management, product ownership, or business analyst experience with a strong analytical background.
</li><li>Demonstrated hands-on experience using AI productivity tools (e.g., GitHub Copilot, Claude, ChatGPT, or similar) to build documentation, knowledge bases, prototype product concepts, or accelerate product delivery workflows</li><li>
Intellectually curious with a demonstrated passion for product craft, actively follows product industry thought leaders, engages with product communities, and stays current on evolving best practices and frameworks</li><li>
Experience working closely with user experience designers and software engineers in an Agile/Scrum environment</li><li>
Ability to work in an environment with a high level of ambiguity and adapt accordingly</li><li>
Execution focused and able to organize, prioritize, and manage multiple streams of work simultaneously</li><li>
Strong partnership record and ability to build effective business relationships
</li><li>Strong verbal communication and presentation skills
</li></ul><p></p><div><b>Preferred qualifications:</b></div><ul><li>
Experience with self-directed brokerage, investment account opening, or wealth management digital platforms</li><li>
Track record of building or implementing AI-augmented workflows, knowledge management systems, rapid prototyping practices, or intelligent documentation practices</li><li>
Familiarity with prompt engineering, AI-assisted code review, or AI-driven product analytics</li><li>
Active participation in product management communities, conferences, or publications (e.g., Mind the Product, Lenny's Newsletter, SVPG, Product-Led Alliance); contributions such as blog posts, talks, or mentorship a plus</li><li>
Project management experience would be a strong plus</li></ul><p>
</p><div>To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase &amp; Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).</div>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

J.P. Morgan Wealth Management - Vice President Product Owner

<div><b>JOB DESCRIPTION</b><div><br>
</div><div>You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
</div><div></div><div><p>As a Product Manager in Digital Communications Strategy, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
</p></div><div><p>The Communications Strategy team connects platform capabilities and communication channel strategies to deliver enhanced outbound messaging (like email, text and push), improve customer experiences, and drive business value. As a Vice President on the Communications Strategy team, you will own and drive key strategic initiatives with confidence and precision. You&rsquo;ll lead efforts to define meaningful customer experience (CX) metrics and assess communication effectiveness across channels. You will develop governance frameworks for qualitative CX assessments and identify opportunities to improve business and customer outcomes. You will build robust relationships with business partners as you bring them recommendations and insights derived from your analysis.
</p><div><p><b>Job responsibilities
</b></p></div><div><div><ul><li><div><div><p>Develops a product strategy and product vision that delivers value to customers
</p></div></div></li><li>Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
</li></ul></div><div><ul><li>Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
</li></ul></div><div><ul><li>Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
</li></ul></div><div><ul><li>Define meaningful customer experience (CX) metrics&mdash;such as email channel effectiveness, communication performance, and impact on customer satisfaction and engagement&mdash;by creatively leveraging diverse data sets to establish new standards for servicing communications.
</li></ul></div><div><ul><li>Develop governance framework for qualitative CX assessments, assessing message content in the context of broader omni-channel customer experience
</li></ul></div><div><ul><li>Identify and value-size opportunities to improve customer experience, in terms of business/customer outcomes
</li></ul></div><div><ul><li>Identify communication platform capabilities that will help value measurement and overall strategy; partner with other product managers to drive prioritization and development
</li></ul></div><div><ul><li>Build and maintain strong relationships with business partners to influence and drive change
</li></ul></div><div><ul><li>Demonstrate exceptional organizational and leadership skills to manage multiple priorities, ensuring consistent, high-quality execution of communications strategies
</li></ul></div><div><ul><li>Effectively connects stakeholders by identifying and engaging the appropriate teams and individuals, ensuring timely consultation and collaboration to drive optimal outcomes
</li></ul></div></div><div><p><b>Required qualifications, capabilities, and skills
</b></p></div><div><ul><li>5 + years of experience or equivalent expertise in product management or a relevant domain area
</li></ul></div><div><ul><li>Advanced knowledge of the product development life cycle, design, and data analytics
</li></ul></div><div><ul><li>Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
</li></ul></div><div><ul><li>Deep analytical thinking and questioning mindset, with the ability to understand available data and to ideate ways to drive valuable insights
</li></ul></div><div><ul><li>Demonstrated ability to thrive in ambiguous environments by developing new qualitative and quantitative frameworks and metrics from the ground up, leveraging large and complex data sets to drive strategic insights</li></ul></div><div><ul><li>
Exceptional communication and interpersonal skills to influence, negotiate, and build strategic relationships with key stakeholders across the organization
</li></ul></div><div><ul><li>Passion for improving customer experiences across omni-channel experiences
</li></ul></div><div><ul><li>Maintains a positive, solutions-focused approach, consistently embracing challenges and coming up with creative and strategic ways to solve problems
</li></ul></div><div><ul><li>Advanced presentation abilities, both verbally and visually, educating and engaging diverse audiences with tailored, impactful messaging that drives alignment and action</li></ul></div><div><ul><li>
Demonstrates independence, motivation and a proactive approach in all aspects of their work
</li><li><div><p>Meticulous attention to detail and a proactive, results-driven approach, ensuring excellence and accountability in all deliverables
</p></div></li></ul><div><p><b>Preferred qualifications, capabilities, and skills
</b></p></div><div><ul><li>Demonstrated prior experience working in a highly matrixed, complex organization
</li></ul></div><div><ul><li>Experience in a similar industry or sector: Familiarity with industry-specific trends and challenges can be advantageous
</li></ul></div><div><ul><li>Strong visual storytelling skills, with the ability to create compelling and impactful documentation that effectively communicates complex ideas to business partners across the firm. This includes proficiency in designing visually engaging presentations, reports, and other materials that enhance understanding and drive engagement
</li></ul></div><div><ul><li>Proven track record of successful partner engagement and relationship-building in a large, matrixed organization
</li></ul></div><div><ul><li>Certification in project management or a related discipline, such as PMP or Agile methodologies</li></ul></div></div></div>
<b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm&rsquo;s data sharing principles of security, customer control and convenience, and privacy.</div></div>

Product Manager, Vice President- Digital Communication Strategy

<div><b>JOB DESCRIPTION</b><div><div><p><br>
The Payment Experiences and Services team manages multiple products and services that enable seamless payment experiences for Chase customers. We are at the forefront of the payments modernization journey, building scalable, resilient, and innovative solutions that power the future of banking.
</p></div><div><p>As a Vice President Product Manager within the Payment Experiences &amp; Services team, you will lead the development and delivery of key platform services which are the central components of Chase&rsquo;s payments modernization journey. You will navigate complex data environments, partner with cross-functional teams, and drive the integration of PIM capabilities into strategic initiatives across the bank. You will have strong technical acumen, stakeholder management, and the ability to lead multiple development teams in a fast-paced, matrixed environment.
</p></div><div><p><b>Job Responsibilities</b>
</p></div><div><ul><li>Lead the development and delivery of platform services within the Payment Experiences &amp; Services team, enabling customer and servicing-facing experiences for payment management across Chase
</li></ul></div><div><ul><li>Navigate Chase&rsquo;s complex data environment to replicate and synchronize data across legacy and target state systems, ensuring data integrity and availability for customer experiences
</li></ul></div><div><ul><li>Partner closely with Banking Payment APGs to align platform development with APG modernization timelines and strategic priorities
</li></ul></div><div><ul><li>Advocate for new data replication solutions with Technology, championing innovative approaches to support evolving Banking Payment customer needs
</li></ul></div><div><ul><li>Manage multiple development teams responsible for building and maintaining databases and services that power customer-facing payment experiences
</li></ul></div><div><ul><li>Drive integration of the platform capabilities into strategic initiatives across the bank, collaborating with product, technology, and business partners to deliver seamless solutions
</li></ul></div><div><ul><li>Oversee product backlog and roadmap, ensuring alignment with business objectives, stakeholder priorities, and modernization goals
</li></ul></div><div><ul><li>Facilitate effective sprint planning and resource utilization, partnering with engineering leads to ensure timely delivery of high-value features
</li></ul></div><div><ul><li>Build and manage key relationships with stakeholders across Product, Technology, Operations, Servicing, Legal, and Compliance
</li></ul></div><div><ul><li>Support production issue resolution and feedback loops, ensuring continuous improvement and client satisfaction</li></ul><p>
</p></div><div><p><b>Required qualifications, capabilities, and skills</b>
</p></div><div><ul><li>10+ years of experience in digital product management, financial services, technology, or project management
</li></ul></div></div><div><div><ul><li>Bachelor&rsquo;s degree required</li></ul></div><div><ul><li>
Subject matter expertise in payments architecture, data replication, and digital platforms
</li></ul></div><div><ul><li>Proven track record managing product backlogs, roadmaps, and agile development teams in a matrixed environment
</li></ul></div><div><ul><li>Experience navigating complex data environments, including legacy and modernized systems, and driving data replication solutions
</li></ul></div><div><ul><li>Strong stakeholder management and influencing skills, with the ability to partner across Product, Technology, and Business teams
</li></ul></div><div><ul><li>Strategic thinker and problem solver, capable of addressing both technical and functional challenges
</li></ul></div><div><ul><li>Proficient with MS Office tools, JIRA, and Confluence</li></ul><p>
</p></div><div><p><b>Preferred qualifications, capabilities, and skills</b>
</p></div><div><ul><li>Experience with payments modernization initiatives and large-scale platform transformations
</li></ul></div><div><ul><li>Familiarity with customer-facing payment experiences and servicing platforms
</li></ul></div><div><ul><li>Advanced degree in business, technology, or related field</li></ul><p>
</p><p>Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
</p></div></div><b>ABOUT US</b><p><br>
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
</p><p></p><p>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
</p><p></p><p>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.</p><p></p><p>
Equal Opportunity Employer/Disability/Veterans</p><br>
<br>
<br>
<b>ABOUT THE TEAM</b><br>
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div><br>
<br>
</div><div>We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.</div></div>

Vice President, Product Manager, Payment Experiences & Services

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