client services manager

Global Surf IT Pvt Ltd

<p>Company Name : GS-IT<br/>Location : Dubai Silicon Oasis<br/>Company Website : Best IT Solutions Company in Dubai for Growth &amp; Efficiency | GSIT</p><p>Job Responsibilities</p><ul><li>Build and maintain strong relationships with AMC clients to ensure customer satisfaction and long-term retention.</li><li>Act as the main point of contact for client queries, escalations, renewals, service discussions, and account management matters.</li><li>Research and understand client IT needs, business goals, and service expectations to pitch new business and deliver suitable solutions.</li><li>Conduct regular client follow-ups, service feedback meetings, and account reviews to ensure active client engagement.</li><li>Manage AMC renewals through timely follow-up, proper documentation, and successful closure to support client retention.</li><li>Identify upselling and cross-selling opportunities for IT products, AMC services, managed services, and related solutions.</li><li>Acquire new AMC clients and contribute toward achieving assigned sales targets.</li><li>Manage onboarding, billing coordination, and handover of new AMC clients to internal teams.</li><li>Maintain a strong sales pipeline and contribute toward achieving team sales targets.</li><li>Coordinate with technical support, sales, operations, finance, and project teams to ensure smooth service delivery.</li><li>Monitor SLA adherence and follow up on service issues until resolution.</li><li>Prepare and share proposals, quotations, renewal agreements, service reports, and account review documents.</li><li>Maintain accurate and updated records in Zoho CRM, including client meetings, opportunities, renewals, follow-ups, and service feedback.</li><li>Submit daily, weekly, monthly, and quarterly reports on time as required by management.</li><li>Track client satisfaction and take corrective actions to improve the customer experience.</li><li>Ensure all payment terms, approvals, proposals, and client commitments comply with company policies.</li><li>Guide and support the inside sales team handling AMC accounts.</li><li>Stay updated on IT industry trends, managed services, emerging technologies, and customer requirements.</li><li>Participate in required training and professional development activities.</li></ul><p>Pay: Up to AED7,000.00 per month</p><p>Experience:</p><ul><li>Account management: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Client Relationship Manager

SKY VOYAGE TOURISM LLC

<p><b>Job Summary</b></p><p>We are seeking an experienced <b>Operations Manager</b> to oversee and manage the daily operations of our UAE Labor Supply &amp; Manpower Services business. The successful candidate will be responsible for workforce planning, manpower deployment, client relationship management, operational compliance, and leading the operations team to ensure efficient service delivery across multiple client locations.</p><p><b>Key Responsibilities</b></p><ul><li>Manage the overall operations of labor supply and manpower outsourcing projects across the UAE.</li><li>Lead and supervise the Operations Team, including Operations Coordinators, Camp Bosses, Transport Coordinators, Site Supervisors, and Client Relations personnel.</li><li>Plan, coordinate, and monitor manpower mobilization, deployment, replacement, and demobilization.</li><li>Ensure contractual obligations, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) are consistently achieved.</li><li>Build and maintain strong relationships with clients and address operational concerns promptly.</li><li>Coordinate with Recruitment, HR, Payroll, Finance, Transport, and Camp Management to ensure smooth operational workflows.</li><li>Monitor workforce attendance, productivity, utilization, and project performance.</li><li>Ensure compliance with UAE Labour Law, MOHRE regulations, company policies, and HSE requirements.</li><li>Prepare operational reports, manpower forecasts, budgeting support, and performance analysis for senior management.</li><li>Identify opportunities to improve operational efficiency, service quality, and cost optimization.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor's Degree in Business Administration, Operations Management, or a related discipline.</li><li>Minimum <b>5&ndash;8 years of UAE experience</b>, including <b>3&ndash;5 years in an Operations Manager role</b> within the Labor Supply or Manpower Outsourcing industry.</li><li>Proven experience managing large-scale blue-collar manpower operations across multiple client sites.</li><li>Strong understanding of <b>MOHRE regulations, UAE Labour Law, labor supply operations, workforce planning, and manpower deployment</b>.</li><li>Experience in client relationship management, contract management, and SLA/KPI monitoring.</li><li>Strong leadership, planning, scheduling, negotiation, and people management skills.</li><li>Proficiency in Microsoft Office and ERP/Operations Management software.</li><li>Excellent communication and problem-solving abilities.</li><li>Valid UAE Driving Licence is preferred.</li><li>Immediate joiners or candidates on short notice will be given preference.</li></ul><p><b>Preferred Experience</b></p><ul><li>Labor Supply Operations</li><li>Manpower Outsourcing</li><li>Workforce Planning</li><li>Client Management</li><li>Operations Management</li><li>Team Leadership</li><li>MOHRE Compliance</li><li>Blue-Collar Workforce Management</li><li>Transport &amp; Camp Coordination</li><li>KPI &amp; SLA Management</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Professional work environment</li><li>Annual Leave as per UAE Labour Law</li><li>Medical Insurance</li><li>Visa provided by the company</li></ul><p><b>Apply Now</b></p><p>If you meet the above requirements and have relevant UAE Labor Supply industry experience, we encourage you to apply with your updated CV.</p><p><b>Only shortlisted candidates with relevant UAE Labor Supply/Manpower Outsourcing experience will be contacted.</b></p><p>Pay: AED6,000.00 - AED8,000.00 per month</p><p>Experience:</p><ul><li>within the Labor Supply or Manpower Outsourcing industry: 4 years (Required)</li><li>blue-collar  operations across multiple client sites.: 4 years (Required)</li></ul><p>License/Certification:</p><ul><li>Valid UAE Driving License (Required)</li></ul><p>Work Location: In person</p>

Operations Manager – Labor Supply & Manpower Services

Fixen technical service llc

<p>About Us</p><p>Fixen Technical Services LLC is a growing technical services company providing renovation, fit-out, maintenance, MEP, AC services, joinery, painting, deep cleaning, and property improvement solutions across Dubai. We are looking for a motivated and results-oriented <b>Sales &amp; Marketing Manager / Supervisor</b> to drive business growth, expand our client base, and strengthen our market presence.</p><p>Key Responsibilities</p><ul><li>Develop and implement sales and marketing strategies to achieve company revenue targets.</li><li>Identify and secure new business opportunities in residential, commercial, and industrial sectors.</li><li>Build and maintain strong relationships with property owners, facility management companies, contractors, consultants, developers, and corporate clients.</li><li>Prepare and deliver presentations, proposals, quotations, and negotiate contracts.</li><li>Manage and supervise the sales and marketing team, setting KPIs and monitoring performance.</li><li>Generate qualified leads through networking, digital marketing initiatives, cold calling, site visits, referrals, and client meetings.</li><li>Coordinate with the Operations and Estimation teams to ensure timely submission of quotations and successful project execution.</li><li>Monitor market trends, competitor activities, and customer requirements.</li><li>Oversee marketing campaigns, promotional activities, branding, exhibitions, and company events.</li><li>Prepare weekly and monthly sales reports, forecasts, and performance analysis.</li><li>Ensure high levels of customer satisfaction and long-term client retention.</li></ul><p>Qualifications</p><ul><li>Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.</li><li>Minimum <b>3&ndash;5 years of experience</b> in sales and marketing, preferably within the UAE technical services, construction, fit-out, renovation, maintenance, or MEP industry.</li><li>Proven track record of achieving and exceeding sales targets.</li><li>Strong knowledge of the UAE construction and technical services market.</li><li>Excellent negotiation, presentation, communication, and leadership skills.</li><li>Valid UAE Driving License is preferred.</li><li>Proficiency in Microsoft Office and CRM software.</li><li>Ability to work independently while leading a high-performing team.</li></ul><p>Preferred Experience</p><ul><li>Technical Services</li><li>Renovation &amp; Fit-Out</li><li>MEP Services</li><li>Facility Management</li><li>Building Maintenance</li><li>AC/HVAC Services</li><li>Joinery &amp; Interior Fit-Out</li></ul><p>What We Offer</p><ul><li>Competitive salary based on experience.</li><li>Attractive commission and performance incentives.</li><li>Career growth and leadership opportunities.</li><li>Company support for business development activities.</li><li>Professional and collaborative working environment.</li></ul><p>If you have a passion for sales, leadership, and business development and are ready to help grow one of Dubai's emerging technical services companies, we encourage you to apply and join <b>Fixen Technical Services LLC</b>.</p><p>Work Location: In person</p>

Sales & Marketing Manager / Supervisor

N R Doshi and Partners

<div><div><div><div><div><div><div><ul><li>Dubai, UAE</li>
 <li>Full-Time</li>
 <li>On-Site</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>About N. R. Doshi &amp; Partners</b></h2>
</div></div><div><div><p>N. R. Doshi &amp; Partners is a leading UAE-based public accounting and advisory firm with over 40 years of legacy. As a member of DFK International (London), we serve a diverse portfolio of clients through our 7 offices across the UAE with a team of 77+ professionals. Our service suite includes Audit, Tax, Advisory, Business Setup, and Outsourcing, with consistent recognition among the top firms in the region.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>The Role &ndash; Assistant Manager &ndash; Audit</b></h2>
</div></div><div><div><p><b>OPEN Position &ndash; 0</b></p>
<p>We are seeking a highly capable Assistant Manager to support the delivery of high-impact statutory audits while managing client engagements, supervising audit teams, and ensuring technical compliance with IFRS, ISA, VAT, and Corporate Tax regulations. The role requires strong leadership, technical depth, and the ability to deliver quality outcomes within deadlines while fostering strong client relationships.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>Key Responsibilities</b></h2>
 </div></div><div><div><ul><li>Plan audit strategies, risk assessments, and engagement timelines.</li>
 <li>Allocate and supervise staff, providing on-field guidance and coaching.</li>
 <li>Conduct detailed analytical reviews, verify testing sufficiency, and ensure high-quality documentation.</li>
 <li>Lead audits independently for medium to large entities.</li>
 <li>Review financial statements and complex accounting judgments in line with IFRS.</li>
 <li>Act as primary client contact for audit matters, closing meetings, and issue resolution.</li>
 <li>Identify gaps in existing audit methodologies and improve processes through research and analytical insights.</li>
 <li>Drive digital adoption and use of audit technology to improve efficiency and quality.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2>
 </div></div><div><div><ul><li>Communicates expectations clearly and professionally.</li>
 <li>Delegates effectively while fostering team cohesion and learning.</li>
 <li>Demonstrates structured and logical reasoning when explaining complex matters.</li>
 <li>Provides timely feedback and handles sensitive discussions with maturity.</li>
 <li>Builds trust through fairness, responsibility, and client focus.</li>
 <li>Maintains a positive, collaborative and professional work environment.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Technical Tools &amp; Other Systems</b></h2>
 </div></div><div><div><ul><li>Tally &ndash; Bookkeeping, ledgers, GST/VAT compliance</li>
 <li>Microsoft Dynamics / Navision &ndash; Reports, reconciliations, audit support</li>
 <li>Zoho Books &ndash; Invoicing, accounting, audit documentation</li>
 <li>Microsoft Office 365, Excel (PivotTables, VLOOKUP/XLOOKUP, formulas, basic macros)</li>
 <li>Power BI (optional) &ndash; basic dashboards and audit summaries
 </li><li>Adobe Acrobat for editing, merging and digital documentation
 </li><li>Digital workflow and e-signature tools</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>What We&rsquo;re Looking For</b></h2>
 </div></div><div><div><ul><li>Qualified Chartered Accountant (ICAI, ACCA, CPA, ICAEW or equivalent)</li>
 <li>5&ndash;6 years of post-qualification audit experience, preferably in a professional services firm.</li>
 <li>Strong technical knowledge in statutory audit, IFRS, ISA, VAT, and Corporate Tax.</li>
 <li>Proven experience managing teams and multiple audit engagements simultaneously.</li>
 <li>Excellent communication and client management skills.</li>
 <li>Strong computer skills, including proficiency in Microsoft Office and audit preparation platforms. Open to candidates of all nationalities.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2>
</div></div><div><div><ul><li>Competitive Salary (based on experience and profile)
</li><li>Group Health Insurance</li>
<li>UAE Employment Visa &amp; Benefits</li>
<li>Continuous Learning &amp; Professional Development</li>
<li>Growth-oriented, collaborative work environment
</li><li>Strong computer skills, including proficiency in Microsoft Office and audit preparation platforms. Open to candidates of all nationalities.</li>
</ul></div></div><div><div>Interested candidates may apply directly or share their CV at: hrd@nrdoshi.ae</div></div></div></div></div></div></div><div></div>

Assistant Manager – Audit

VN Capitals

<p>PrimeBox is a fast-growing storage and logistics company based in Dubai. We offer self-storage, moving &amp; packing and business fulfilment services — and we're expanding. We're looking for a driven Business Development Manager to bring in new clients and open up new markets across the UAE.</p><p> </p><p><strong>What you'll be doing</strong></p><p> </p><ul><li>Proactively hunting and acquiring new clients across B2C and B2B segments (individuals, SMEs, e-commerce, retail, logistics)</li><li>Identifying and developing new verticals and partnership channels</li><li>Leading negotiations and closing deals end-to-end</li><li>Working warm inbound leads as an additional sales stream</li><li>Coordinating the client manager: task assignment and account oversight</li><li>Managing the pipeline and reporting in CRM</li></ul><p> </p><p><strong>What we're looking for</strong></p><p> </p><ul><li>2+ years in business development or active B2B/B2C sales</li><li>Proven track record of independently sourcing clients — not just handling inbound</li><li>Strong negotiator with the ability to build lasting relationships</li><li>Fluent English required; Arabic is a strong advantage</li><li>Self-starter who thrives without micromanagement</li><li>Own car and UAE driving licence (preferred)</li></ul>

Business Development Manager

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.</p><p></p><p><br>
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.</p><p></p><p><br>
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p></p><p><b><i><br>
You will excel and enjoy this position if you are ready to actively handle the following missions :</i></b></p><p></p><p><b><br>
Client Experience</b></p><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li><li>
Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Area Manager in analyzing results and proposing action plans in order to enhance the client experience.</li><li>
Maintain and enforce quality customer service and resolve customer service complaints.</li></ul><p><b>
Sales
</b></p><ul><li>Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.</li><li>
Reinforce sales policies and techniques established at the Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Achieve the desired market share for services .</li><li>
Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li></ul><ul><li>Create disruptive internal competitions to motivate the team and boost achievements.</li><li>
analyzing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.</li></ul><div></div><p><b><br>
Operations</b></p><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Enforce the team to apply and follow established policies and procedures regarding store operations.
</li></ul><ul><li>Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.</li><li>
Propose podium order and track daily performance.</li><li>
Drive all operational KPIs and create improvement plans for each.
</li><li>Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc.. and communicate to your assigned team.</li></ul><div></div><p><b><br>
Business</b></p><ul><li>
Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.</li><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends .</li><li>
Plan, implement and oversee in-store promotional events or displays.</li><li>
Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>
Ensure all Business reports are completed efficiently when required.</li></ul><div><br>
</div><p><b>People</b></p><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>
Increase the team confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Area Manager.</li><li>
Ensure the team is attending training and follow up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>
Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li></ul><ul><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.</li></ul><p></p><p><b><br>
Know How</b></p><ul><li>
Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>
Keep up-to-date on trends and products.</li><li>
Inspire, mentor and coach the team.</li><li>
Transfer knowledge and create a highly performing culture in the store.</li></ul><div></div><p><b><i><br>
Do not hesitate to apply if you have&hellip; or if you are &hellip;</i></b></p><p><b>
Internal Relationships</b></p><ul><li>
Store team (Supervisor, Beauty Consultants), and Head office team.</li></ul><div></div><p><b><br>
External Relationships</b></p><ul><li>
Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul><div></div><p><b><br>
Training Knowledge</b></p><ul><li>
Advanced Product Knowledge.</li><li>
Intermediate knowledge on health and safety procedures.</li></ul><p></p><p><b><br>
Experience</b></p><ul><li>
Proven successful role in managing.</li><li>
Minimum 5 to 6 years experience in store management.</li><li>
Bachelor's degree.</li></ul><div><br>
</div><p><b>Languages</b></p><ul><li>
English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>
Arabic is a plus in OGCC and mandatory for KSA.</li></ul><div></div><p><b><br>
Competencies</b></p><ul><li>
Digital orientation/analytical skills/ business acumen.</li><li>
Excellent communication skills.</li><li>
Intermediate MS Office skills.</li><li>
Ability to deal with Ambiguity.</li></ul><ul><li>
Commercial awareness.</li><li>
Ability to develop and manage teams.</li></ul><p></p><p><b><i><br>
Here, you will find:</i></b></p><ul><li><b>
Community,</b> in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li><b>
Culture </b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li><b>
Work that brings fulfillment.</b> From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul><p></p><p><b><i><br>
Join us and belong to something beautiful.
</i></b></p><p><i>At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.</i></p></div>

Store Manager - Dubai

Egis Group

Associate Director Facade

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