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client services manager

SimplySolved

Role OverviewThe Account Manager will act as a strategic client partner responsible for managing a portfolio of corporate clients across accounting, tax, corporate services, and advisory engagements. The role goes beyond relationship management and requires strong technical understanding of UAE compliance (VAT, Corporate Tax, ESR, AML/CFT) and the ability to proactively identify risks, opportunities, and value-added services.This position serves as the primary interface between clients and internal delivery teams, ensuring high-quality service delivery, regulatory compliance, and revenue growth across assigned accounts.Key ResponsibilitiesClient Relationship &amp; Portfolio Management<ul><li>Manage and grow a portfolio of SME and mid-market clients across mainland and free zones.</li><li>Act as the trusted advisor to clients on accounting, tax, and compliance matters.</li><li>Build long-term relationships with key client stakeholders, including Finance Managers, and business owners.</li><li>Conduct regular client meetings (monthly/quarterly reviews) to assess service quality, risks, and opportunities.</li></ul>Service Delivery &amp; Compliance OversightOversee delivery of:<ul><li>Bookkeeping and financial reporting (IFRS aligned)</li><li>VAT compliance (returns, refunds, health checks)</li><li>UAE Corporate Tax filings and advisory</li><li>Payroll and WPS compliance</li><li>Corporate services (licensing, renewals, UBO, ESR, AML)</li><li>Review key outputs and ensure quality control before client submission.</li><li>Identify compliance risks early and escalate internally</li><li>Ensure all deliverables meet UAE regulatory standards, including:</li><li>UAE Corporate Tax Law</li><li>UAE VAT Law</li><li>Federal Tax Authority guidelines</li></ul>Commercial Growth &amp; AdvisoryIdentify and drive upsell and cross-sell opportunities, including:<ul><li>Corporate tax advisory and structuring</li><li>Transfer pricing documentation</li><li>VAT health checks and voluntary disclosures</li><li>CFO/outsourced finance function services</li><li>Support proposal development, pricing, and client presentations.</li><li>Contribute to revenue growth targets and client retention KPIs.</li></ul>Engagement &amp; Project ManagementManage multiple client engagements simultaneously with strict adherence to deadlines.<ul><li>Implement structured workflows for:</li><li>Monthly closings</li><li>VAT filings</li><li>CT reporting cycles</li><li>Track engagement profitability and utilization.</li><li>Ensure proper scoping, onboarding, and documentation of all new clients.</li></ul>Internal CoordinationWork closely with:<ul><li>Accounting and bookkeeping teams</li><li>Tax specialists (VAT &amp; Corporate Tax)</li><li>Corporate services / PRO teams</li><li>HR &amp; payroll teams</li><li>Translate client requirements into clear internal deliverables.</li><li>Drive accountability across teams for timely execution.</li></ul>Reporting &amp; Performance MonitoringPrepare and present:<ul><li>Monthly client dashboards (financials, KPIs, compliance status)</li><li>Revenue and pipeline reports</li><li>Client health and risk reports</li></ul>Monitor<ul><li>Client satisfaction</li><li>SLA adherence</li><li>Billing and collections</li></ul>Risk, Governance &amp; AML Responsibilities<ul><li>Client satisfaction</li><li>SLA adherence</li><li>Billing and collections</li><li>Client satisfaction</li><li>SLA adherence</li><li>Billing and collections</li></ul>Ensure compliance with:<ul><li>UAE AML/CFT regulations</li><li>Client onboarding (CDD/EDD)</li><li>Sanctions screening requirements</li><li>Liaise with compliance teams on high-risk clients.</li><li>Maintain proper documentation for audit and regulatory reviews.</li></ul>Market Awareness &amp; Thought LeadershipStay updated on:<ul><li>UAE Corporate Tax developments</li><li>VAT updates and FTA clarifications</li><li>Free zone compliance requirements</li><li>Provide insights to clients and internal teams.</li><li>Contribute to internal knowledge sharing and client alerts.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field (required)</li><li>Professional qualifications preferred:</li><li>ACCA / CPA / CA / ACA</li><li>UAE Tax Agent certification (strong advantage)</li><li>Minimum:</li><li>5&ndash;7 years experience in accounting/tax/professional services</li><li>5+ years UAE experience (essential)</li><li>Strong working knowledge of:</li><li>UAE VAT and Corporate Tax</li><li>Financial reporting and IFRS basics</li><li>Payroll and WPS processes</li></ul>Technical Skills<ul><li>Experience with accounting platforms (e.g., Zoho Books, QuickBooks, Xero)</li><li>Strong Excel and financial analysis capability</li><li>CRM systems (e.g., Zoho CRM) for client tracking</li><li>Familiarity with reporting dashboards and automation tools</li></ul>Core CompetenciesClient &amp; Commercial<ul><li>Strong client-facing and relationship management skills</li><li>Commercial mindset with ability to identify revenue opportunities</li><li>High emotional intelligence and stakeholder management</li></ul>Technical &amp; Analytical<ul><li>Solid understanding of UAE tax and compliance landscape</li><li>Ability to interpret financial statements and identify issues</li><li>Strong problem-solving and advisory capabilities</li></ul>Execution &amp; Leadership<ul><li>Excellent project and time management skills</li><li>Ability to manage multiple deadlines in a fast-paced environment</li><li>Proactive, ownership-driven, and results-oriented</li></ul>KPIs &amp; Performance Metrics<ul><li>Client retention rate</li><li>Revenue growth per account</li><li>Cross-sell / upsell conversion rate</li><li>SLA compliance and delivery timelines</li><li>Client satisfaction (NPS or equivalent)</li><li>Billing and collection efficiency</li></ul>Why Join Us<ul><li>Exposure to diverse industries across the UAE and GCC</li><li>Opportunity to work on high-impact advisory engagements</li><li>Career progression into senior advisory or portfolio leadership roles</li><li>Dynamic, fast-growing professional services environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Professional Services Experience</li></ul>Experience:<ul><li>UAE: 3 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Account Manager

CMC Markets

<div>CMC Markets Connect is the institutional division of CMC Markets, responsible for acquiring new institutional relationships, fostering existing partnerships, and delivering exceptional service to both direct institutional clients and those introduced via strategic partnerships.
With over 20 years of experience in the institutional (B2B) space, CMC Markets Connect has established itself as a global provider of tailored solutions, including liquidity provision, outsourced trading technology, and professional services. Our international footprint reflects the strength of our expertise and the success of our partnerships with banks, introducing brokers, family offices, hedge funds, proprietary trading firms, and fintech companies.
The Role:
We are looking to hire a commercially driven Institutional Relationship Manager to join our growing Connect team. This is a client-facing role focused on developing and managing institutional relationships while delivering a best-in-class client experience.
You will play a key role in driving revenue growth, supporting onboarding, and ensuring seamless service delivery across our institutional offering.<h2 class="jobSectionHeader">
Key Responsibilities:</h2><ul><li>
Present, promote, and sell the full suite of CMC Markets Connect products and services</li><li>
Build, develop, and maintain strong, long-term institutional client relationships</li><li>
Deliver a high-quality client experience through proactive engagement and support</li><li>
Manage and respond to inbound institutional and broker queries efficiently and professionally</li><li>
Support institutional onboarding processes, ensuring timely and accurate execution</li><li>
Perform account management and back-office functions for institutional clients</li><li>
Monitor client activity, including trade toxicity, and ensure appropriate management</li><li>
Process client payments accurately, maintaining strict adherence to AML, data protection, and security procedures</li><li>
Escalate issues to relevant internal teams (IT, Operations, Payments) where necessary</li><li>
Assist with bespoke client profiling and ensure compliance with regulatory requirements, including TCF</li><li>
Build rapport with clients and support client engagement initiatives, including events and education</li><li>
Act as a brand ambassador for CMC Markets Connect in all interactions</li><li>
Monitor competitor activity and market trends to support continuous improvement</li><li>
Maintain up-to-date knowledge of regulatory, legislative, and market developments</li></ul><h2 class="jobSectionHeader">
Skills &amp; Experience</h2><ul><li>
Strong knowledge of the institutional side of the online trading / financial markets industry</li><li>
Commercial mindset with a proven ability to drive growth and build relationships</li><li>
Excellent verbal and written communication skills</li><li>
Fluency in English and Arabic (essential)</li><li>
Strong interpersonal skills with the ability to manage multiple stakeholders</li><li>
Highly motivated, with a strong personal drive to succeed</li><li>
Ability to work collaboratively within a team environment</li></ul><h2 class="jobSectionHeader">
Why Join CMC Markets Connect?</h2><ul><li>
Be part of a globally recognised institutional offering</li><li>
Work with a diverse, international client base</li><li>
Join a high-performance, collaborative team</li><li>
Opportunity to develop within a fast-growing area of the business</li></ul>
CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.</div>

Institutional Relationship Manager

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

Hogarth

<div>
 
 About WPP Production
 
 
 
 We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.
 
 
 
 About WPP
 
 
 
 WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company &ndash; powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
 
 
 
 Account Manager
 
 
 
 
 The Company:
 
 
 
 WPP Production is a leading creative production company, producing advertising and marketing content for many of the world's most famous brands, across all media around the world. WPP Production was founded over 10 years ago and has grown from a start-up to over 4,000 people, across 28 cities worldwide and is now part of the WPP family. Our rapid growth continues to drive us forward making WPP Production an exciting place to work and a great place to achieve your career ambitions.
 
 
 
 The Role:
 
 
 
 <ul>
 <li>
 Day to day contact for agency/ client stakeholders and WPP Production internal departments
 </li>
 <li>
 Coordination between Project/ Transcreation Management, WPP Production, client and agencies
 </li>
 <li>
 Respond to information requests from the Senior Account Manager or Account Directors
 </li>
 <li>
 Strive to better client and stakeholder relations
 </li>
 <li>
 Work closely with internal stakeholders e.g. Print, Transcreation &amp; Broadcast
 </li>
 <li>
 Handle all aspects of client campaigns from planning through to delivery
 </li>
 <li>
 Demonstrate clear understanding of the brand
 </li>
 <li>
 Highlight and escalate quality control issues
 </li>
 <li>
 Distribute contact reports and agendas
 </li>
 <li>
 Manage agreed budgets and administration
 </li>
 <li>
 Prepare accurate cost estimates against the Rate Card for AD approval
 </li>
 <li>
 Assist with financial reporting and smooth running of the finance function
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Support the AD in supplying client management information and reporting
 </li>
 <li>
 Experience of working in a TV, print, or digital production role essential
 </li>
 <li>
 High level of IT literacy, including usage of spreadsheets
 </li>
 <li>
 Strong numeracy skills
 </li>
 <li>
 Prioritisation, time management and attention to detail
 </li>
 <li>
 Resilience and ability to work under pressure
 </li>
 <li>
 Fluent oral and written English essential, other languages desirable
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Highly organised, detail oriented, customer focused, proactive and possess excellent communication skills with a clear understanding of international brand challenges
 </li>
 <li>
 Experience managing and servicing international accounts in 5+ markets with multiple stakeholders desirable.
 
 
 </li>
 </ul>
 
 Why work here:
 
 
 
 At WPP Production, you'll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You'll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP's unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.
 
 
 
 Inclusion and Impact
 
 
 
 WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
 
 
 
 Data
 
 
 
 We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.
 
 
 
 Please contact careers@wppproduction.com if you need the job advert or form in another format.
 
</div>

Gateley plc

<div><div><div><div><div><div><h2 class="jobSectionHeader">About The Role</h2></div>
</div></div><div><div><div><div>The role

The Dubai office seeks a confident, experience and proactive Head of Company Services and corporate governance to join our client facing corporate platform. The individual must be fluent in English , to support the corporate team with public relations.

The role involves executing structuring and corporate actions while helping to scale a premium company services offering that complements our Corporate/M&amp;A, private clients and advisory work.

The team

Our Dubai office, located in the Dubai International Financial Centre (DIFC), is home to a well-established and high-performing corporate team. Led by Darren Harris, Managing Partner and Head of Corporate, the team brings deep regional expertise across M&amp;A, joint ventures, corporate restructuring and general corporate law.
Darren is joined by Nora Al Muhamad, a partner with the corporate team with extensive experience on corporate restructuring. Nora also focuses on private clients and family-owned businesses in relation to succession planning, governance across sectors including education, healthcare, infrastructure, real estate, retail and consumer.
The wider team includes legal directors, together they have built a strong reputation for delivering strategic legal advice to clients across the Middle East and work closely with our Dubai-based partners and the wider Corporate Platform under the leadership of UK-based Beth Mather.

The person

We&rsquo;re looking for a confident and proactive individual who thrives in a fast-paced professional services environment. The successful candidate will be fluent in English and have minimum seven years experience in company services and corporate governance working in all freezones, and mainland across the UAE, ideally within a legal or corporate setting. Experience in company services, company set up/formation is required. UAE experience is essential.

Particularly, we&rsquo;re looking for someone who can demonstrate:

Client-Facing Delivery (Core Focus)
<ul>
<li>Personally manage company formations, restructurings and governance actions across UAE onshore, DIFC, ADGM and key free zones.</li>
<li>Execute share transfers, changes of managers/directors, licence amendments and regulatory filings.</li>
<li>Work directly with partners and clients to translate legal advice into practical implementation.</li>
<li>Liaise with registries, authorities and regional partner firms to deliver seamless cross-border execution.</li>
</ul>
Build a Premium Service Offering
<ul>
<li>Help develop a scalable, product-led company services practice aligned with Gateley Middle East&rsquo;s innovative commercial model.</li>
<li>Contribute to pitches, client development and intermediary relationships across the accounting, tax and corporate finance ecosystem.</li>
<li>Identify opportunities to enhance efficiency, delivery models and client experience.</li>
</ul>
Lead Through Delivery
<ul>
<li>Act as a senior technical specialist while mentoring junior team members.</li>
<li>Maintain high-quality governance and operational standards consistent with an international law firm environment.</li>
<li>Be a visible, trusted adviser to partners and clients on structuring execution and regulatory processes.</li>
</ul>
Who This Role Suits
<ul>
<li>A senior corporate services and corporate governance professional from a leading law firm, Big 4 or international advisory environment.</li>
<li>Someone who enjoys being directly involved in the work, not purely overseeing it.</li>
<li>Commercially minded, entrepreneurial and comfortable operating within a partner-led legal practice.</li>
<li>Strong UAE regulatory experience and confidence dealing with authorities and sophisticated clients. Ability to work independently and as part of a collaborative team.</li>
<li>A flexible and adaptable approach, with a commitment to continuous learning and development.</li>
</ul>
This role is ideal for someone looking to build a long-term career in a dynamic and growing office, supporting high-quality corporate work across the region.
</div></div></div></div><div><div><div><h2 class="jobSectionHeader">About Us</h2></div>
</div></div><div><div><div><div>The benefits

We believe in rewarding performance and supporting growth. Alongside a competitive remuneration package and discretionary bonus opportunities, you&rsquo;ll have access to a comprehensive range of benefits designed to promote wellbeing, flexibility and security. Our approach combines financial, health and lifestyle support with learning and development opportunities to help you thrive both professionally and personally.

We are Gateley

We&rsquo;re forward thinking and straight talking. Our approach is to find solutions to the real‑world problems our clients face. Gateley is a legal and professional services group - a team of formidable experts across law and business. Passionate problem‑solvers, we get our energy from finding the right answers and getting our legal and business clients where they need to be. We support thousands of active clients, from listed companies to scale‑ups and private individuals, in the UAE and internationally. Being part of Gateley is not just about the expertise you bring; it&rsquo;s about attitude too.
The Gateley Story is the story of our people and our culture. It&rsquo;s what got us to where we are today and it&rsquo;s the driving force behind the values that shape our Gateley Team Spirit. Five elements bind us together as one Gateley: Ambitious for Success, Forward Thinking, Room to Breathe, Trusted to Do, and Working Together. Each year we recognise colleagues who go above and beyond and live these values at our Gateley Team Spirit Awards.

Diversity, inclusion and well being

Diversity, inclusion and wellbeing are central to our culture and values. We recruit talented people from a wide range of backgrounds and cultures and provide equal opportunities for all, regardless of age, sex, race, sexual orientation, disability or culture aligned with UAE law and international best practice. We aim to create an exciting, rewarding place to work where everyone can fulfil their potential and achieve both personal and business goals. We also offer flexible working patterns where feasible and encourage candidates seeking flexibility to apply.

Additional Information

If you&rsquo;re successful in receiving an offer, we&rsquo;ll complete a set of pre‑employment screening checks appropriate to the role. These may include verification of eligibility to work in the UAE, visa and immigration formalities, professional and academic qualifications, criminal record checks where permitted, financial probity, and references from previous employers. Screening varies by role and jurisdiction.</div></div></div></div></div></div></div>

Company Services Manager

Al Ghurair Asset Management LLC

Business Development Manager &ndash; Soft Services (Facility Management)Al Ghurair Asset Management is hiring an experienced Business Development Manager to drive growth in our soft services facility management division. This role focuses on generating new business opportunities and expanding our client base across cleaning, housekeeping, pest control, and waste management services.Key Responsibilities<ul><li>Identify and secure new business opportunities in soft services facility management</li><li>Develop and maintain client relationships</li><li>Prepare proposals, tenders, and commercial offers</li><li>Achieve sales targets and maintain a strong pipeline</li><li>Conduct market research and competitor analysis</li><li>Coordinate with internal teams for service delivery</li><li>Negotiate contracts and close deals</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field</li><li>Minimum 5 years of experience in business development within facility management</li><li>Strong knowledge of UAE market</li><li>Excellent communication and negotiation skills</li><li>Proven track record in achieving sales targets</li><li>Valid UAE driving license and own vehicle</li><li>Immediate joiners will be given preference</li></ul>This role is suited for experienced professionals in soft services facility management. Only shortlisted candidates will be contacted.Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthWork Location: In person

Business Development Manager - Soft Services ( Facility Management)

Smart Research System

Specialist &ndash; Business DevelopmentOBJECTIVES:Specialist &ndash; Business Development supports the Commercial team in driving revenue growth by identifying new business opportunities, expanding client relationships, and strengthening the company&rsquo;s presence across the UAE healthcare and diagnostic services sector. The role focuses on market research, lead generation, client engagement, proposal development, and coordination with internal teams, ensuring alignment with company goals and supporting senior leadership in executing commercial strategies.ACADEMIC/SKILLS REQUIREMENT:Bachelor&rsquo;s degree in Business Administration, Healthcare Management, Life Science or a related fieldMaster&rsquo;s degree in relevant fieldEXPERIENCE REQUIREMENTS:Required:&middot; 3-5 years of relevant progressive experience in a similar role&middot; Proven experience in Stakeholder manager across healthcare sectorDesired:Experience within a large healthcare organization is required; UAE corporateKEY RESPONSIBILITIES:&middot; Conduct ongoing research on the UAE medical laboratory market including pricing trends, test menu developments, competitor offerings, and demand patterns.&middot; Analyze customer needs, segment profiles, and service gaps to support targeted business development plans.&middot; Build and maintain strong working relationships with clinics, medical centers, hospitals, corporates, and insurance partners at an operational/liaison level.&middot; Understand client requirements and communicate them internally to ensure accurate, timely service delivery.&middot; Support Senior Manager BD in managing key accounts and ensuring service satisfaction.&middot; Assist in implementing BD initiatives aligned with organizational growth priorities.&middot; Prepare insights, reports, and dashboards to support strategic discussions with senior management.&middot; Work closely with laboratory operations, logistics, customer support, and marketing teams to ensure coordinated execution of BD activities.Provide timely updates to senior leadership on BD progress, market signals, and client concerns.Technical:&middot; Perform targeted outreach through cold calling, email campaigns, and digital channels to create leads across clinics, corporates, home-care providers, and specialty practices.&middot; Maintain and update the CRM system with accurate lead, prospect, and pipeline information.&middot; Prepare tailored proposals, capability presentations, quotation formats, and commercial submissions.&middot; Coordinate internally to ensure proposals meet client requirements, operational feasibility, and pricing policies.&middot; Present company services to prospective clients in meetings, online demos, and industry events.&middot; Support the Sales / Senior Manager BD in negotiations by providing required data, pricing justification, competitor analysis, and operational inputs.&middot; Follow up on pending proposals, renewals, and contract documentations.&middot; Track and report weekly/monthly key metrics such as lead-to-conversion rates, pipeline size, client satisfaction issues, and competitor moves.&middot; Share insights on regulatory updates (DOH, DHA, EHS), reimbursement trends, test innovations, and customer feedback.&middot; Represent the organization at conferences, medical events, networking forums, and exhibitions to build relationships and promote services.&middot; Maintain a network of relevant contacts in the UAE medical ecosystem.&middot; Recommend enhancements in BD processes, client onboarding workflows, and communication practices to improve efficiency and client satisfaction.Job Type: Full-timePay: AED10,400.00 - AED13,600.00 per monthWork Location: In person

Specialist – Business Development

Explore 981+ Client services manager in Dubai this April. Find roles across top companies and apply now to boost your career.

981 client services manager jobs In Dubai

Account Manager

Institutional Relationship Manager

Account Support Manager

Account Manager

Company Services Manager

Business Development Manager - Soft Services ( Facility Management)

Specialist – Business Development