customer service representative Jobs in Dubai

customer service representative

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customer success manager

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customer experience manager Jobs in Dubai

customer experience manager

client services manager

Vista Global

<div>Job Profile:
<div>
Vista understands that every flight is unique, so we take care of every detail to ensure our Members enjoy a tailored and unparalleled service, making flying private truly personal for 20 years.</div><div></div><div><br>
VistaJet, the world&rsquo;s leading global business aviation company, is committed to doing everything possible to ensure our passengers&rsquo; expectations are met or surpassed.</div><div><br>
</div><div>From scheduling a flight, every detail is covered, from a client&rsquo;s favorite bottle of wine or meals from a preferred restaurant, to a particular magazine or a chauffeur service to the airport.</div><div></div><div><br>
Our Client Services team is the first point of contact within the business for all our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.</div><div></div><div><br>
We are looking for a Client Services Director to oversee the client experience throughout the entire flight-booking journey from onboarding to successful flight. The principal aim of this role is optimal client satisfaction from an efficient, client-focused booking process.</div>
Your Responsibilities:
<ul><li>Overseeing the flight booking process and experience of clients within pod, directly managing the Executives responsible for handling booking requests;</li><li>
Supporting the Commercial team with client on-boarding and lead the introduction of new clients to your Client Team;</li><li>
Building strong personal relationships with clients in order to fully understand their needs and service expectations;</li><li>
Serving as the key contact person and escalation point for clients within the Client Team;</li><li>
Professionally managing client expectations in accordance with contract terms, advising and guiding the clients with appropriate solutions when specific requests cannot be met;</li><li>
Assessing workload / skill distribution and carry out quality assurance and performance management of Executives within your Client Team;</li><li>
Ensuring adequate training, mentoring and upskilling of Executives and the motivation and constant engagement of the team;</li><li>
Monitoring compliance with established processes and best practices and being actively involved with the Success Team in the continual improvement of processes and systems;</li><li>
Leading the client on-boarding phase, together with the Commercial Manager, when new clients are handed over by the SVP and introduced to the Account Manager and Biller;</li><li>
Maintaining an accurate and up-to-date record of client profile and preferences and a firm grasp of booking / flight-related contractual standard and special terms for each client;</li><li>
Developing and maintaining excellent flight operations knowledge within the team to improve speed and quality of responses and be able to credibly communicate with clients when issues arise;</li><li>
Maintaining exceptional Vista Global product and brand knowledge and ensure that this is disseminated throughout the team, be aware of new product launches, service enhancements or promotions, and communicate these to clients, seeking up-selling / cross-selling opportunities, in line with clients&rsquo; current and future needs.</li></ul><div>
The Client Services team is available 24 hours a day, seven days a week. While you will be in the office Monday to Friday, you will be required to be available &ldquo;on call&rdquo; outside of office hour</div><br>
<div></div>
Required Skills, Qualifications, and Experience:
<ul><li>Extensive flight operations experience that you will be able to use to make decisions and coordinate response to situations;</li><li>
Client service mentality and passion for private aviation that is compatible with the Vista Global luxury service ethos;</li><li>
Excellent team leadership, managerial and communication skills;</li><li>
Proven track record in managing &lsquo;high touch&rsquo; client service teams;</li><li>
Positive, professional and composed manner even when dealing with the most demanding of clients;</li><li>
Well versed with Salesforce Service Desk or similar industry standard service systems and tools;</li><li>
Process and continual improvement mindset to constantly be seeking &lsquo;a better way&rsquo; to delight the client.</li></ul></div>

Client Services Director

Invespy

<p>As an <b>Account Manager (Client Services)</b>, you&rsquo;ll be the trusted partner and primary point of contact for your assigned clients. You will nurture strong relationships, lead seamless coordination across internal teams, and ensure every campaign is delivered with exceptional quality. From managing timelines and budgets to overseeing key deliverables, you&rsquo;ll keep projects on track and elevate the client experience, consistently aiming to exceed expectations and drive meaningful results.</p><ul><li>Be the primary point of contact for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships based on trust and delivery.</li><li>Understand clients' businesses and proactively propose solutions to meet their marketing needs.</li><li>Oversee day-to-day delivery of multi-channel campaigns (digital, print, OOH, etc.).</li><li>Collaborate with creative, digital, and media teams to ensure timely, high-quality output.</li><li>Track project progress, adjust timelines, and solve issues as they arise.</li><li>Support the development of campaign strategies aligned with client objectives.</li><li>Participate in brainstorming sessions and contribute ideas during planning and pitch phases.</li><li>Review campaign performance metrics and compile reports for clients.</li><li>Prepare estimates, manage budgets, and track client billing and invoicing.</li><li>Ensure financial accuracy and profitability of each account.</li></ul><p><b>What we&rsquo;re looking for:</b></p><ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or a related field.</li><li>3&ndash;5 years of experience in an advertising or creative agency is essential.</li><li>Proven track record of managing real estate or hospitality sector clients is preferred.</li><li>Demonstrated success in handling end-to-end client campaigns with multiple deliverables and stakeholders.</li></ul><p>Job Type: Full-time</p>

Account Manager (Client Services)

<p>We are seeking a motivated and client-focused <b>Account Executive</b> to join our dynamic team. In this role, you will manage a portfolio of key accounts, build strong client relationships, and collaborate closely with internal teams to deliver outstanding results. You&rsquo;ll work to understand each client&rsquo;s business objectives and develop customized marketing strategies that help them achieve and exceed their goals.</p><p><b>Responsibilities:</b></p><ul><li>Support the team in fulfilling client needs and objectives by ensuring given deadlines are achieved.</li><li>Monitor and measure client satisfaction and keep the line manager updated.</li><li>Oversee the execution of marketing campaigns, ensuring they are implemented effectively and on schedule.</li><li>Coordinate with internal teams, including creative, content, and analytics, to deliver high-quality deliverables.</li><li>Work closely with cross-functional teams, including sales, marketing, and operations, to ensure seamless delivery of services and alignment with company objectives.</li><li>Follow the strategic planning process in line with the line manager.</li><li>Prepare project status reports, estimates &amp; billing.</li><li>Crafting and distributing conference reports and meeting agendas, helping with meeting prep.</li><li>Ensure adherence to account budgets, forecasts, and financial reporting.</li></ul><p><b>What we&rsquo;re looking for:</b></p><ul><li>Minimum 1&ndash;2 years of <b>UAE-based experience in an account management role within an advertising or creative agency.</b></li><li>The ability to effectively manage and prioritize multiple projects at once.</li><li>Excellent writing and presentation skills.</li></ul><p>Job Type: Full-time</p>

Account Executive (Client Services)

Coface

<div><b>Company Description</b><p><br>
At Coface, we make trade happen everyday.</p><p>
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.</p><p>
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring &mdash; all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.</p><p>
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.</p><p>
Shape the future of trade with us. Join our Happeners!</p><b><br>
Job Description</b><p><b><br>
THE JOB</b></p><p>
The Account Manager is responsible for the retention and development of ongoing relationships between Coface and its key clients, as well as their intermediaries in order to maximize revenue and retention of profitable clients. The Account Manager serves as a product reference and a problem solver for Coface&rsquo;s prospects/client.</p><p>
In this role you will handle client negotiations and come up with strategies to manage interactions with clients/prospect in a positive and professional manner.</p><p>
This is a remote position with candidates residing in the Eastern or Central Time Zones are preferred.</p><p><b>
Customer Relationship Management:</b></p><ul><li>
Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.</li><li>
Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.</li><li>
Utilizes a consultative approach in determining the most effective coverage for a particular client need in administering pricing tools in preparation for bids.</li><li>
Prices quotes with commercial and risk underwriters who will structure and decided commercial terms.</li><li>
Communicates client needs and demands to Coface.</li><li>
Delivers critical data to the client; translating critical information into client needs.</li></ul><p><b>
Account Management:</b></p><ul><li>
Acts as a central point of contact for the client and/or its intermediaries.</li><li>
Prepares and present sales proposals/renewal offers to deliver renewal revenue and achieve maximum sales profitability.</li><li>
Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs. Develop and execute cross selling strategies to Coface&rsquo;s existing clients</li><li>
Works proactively on renewals and address any potential risks/vulnerabilities in advance.</li><li>
Identifies weaknesses in the portfolio and come up with solutions while ensuring client retention.</li><li>
Collaborates to ensure timely renewal of policies, confirm all contractual documentation and full compliance with company rules and external regulators.</li><li>
Forecasts and tracks client account metrics</li><li>
Identifies opportunities to grow business with existing clients.</li><li>
Coordinates with staff members working on the same account to ensure consistent service</li><li>
Collaborates with sales team to reach prospective clients</li><li>
Services multiple clients concurrently, often meeting deadlines</li><li>
Keeps records of client transactions.</li></ul><p></p><p><b><br>
Market Knowledge:</b></p><ul><li>
 Establishes and ensure credibility with clients by clearly articulating detailed current market conditions and aligning the Coface value proposition vs our competitors.</li></ul><p><b>
Communication</b>:</p><ul><li>
Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services</li><li>
 Develops, maintains and levers strong relationships with intermediaries in order to increase the client retention.</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
THE CANDIDATE</b></p><p>
In order to be considered, you must possess the following:</p><ul><li>
Bachelor&rsquo;s degree required.</li><li>
At least three (3) years of administrative experience in a credit insurance, banking, claims, or factoring organization would be beneficial.</li><li>
Proficient with Microsoft Office Applications: Outlook, Word, Excel.</li><li>
P&amp;C Insurance license a plus, or ability to pass licensing course 60 days from hire date.</li></ul><br>
<b>
Additional Information</b><p><br>
What Coface Offers</p><ul><li>
A high-impact global leadership role with strategic influence.</li><li>
Competitive executive compensation and performance incentives.</li><li>
Opportunities for international travel and cross-border collaboration.</li><li>
A dynamic, inclusive, and growth-oriented work environment.</li></ul></div>

Account Manager

MH Markets

<p>This is a full-time on-site role for an Account Manager in stocks market, located in our Dubai office. The Account Manager will oversee client accounts, foster strong client relationships and ensure satisfaction by addressing inquiries and offering solutions. Responsibilities include developing and managing sales strategies, cross-selling products, maintaining knowledge of market trends, and ensuring clients&rsquo; needs are met with expertise. The role requires effective communication and collaboration with internal teams to deliver exceptional service.</p><p><b>Qualifications</b></p><ul><li>Strong sales and relationship management skills, including experience in client acquisition and retention.</li><li>Deep understanding of financial markets, foreign exchange, CFDs, and trading platforms is highly desirable.</li><li>Excellent communication, negotiation, and interpersonal skills to interact effectively with clients and team members.</li><li>Proficiency in digital tools and platforms used for managing client communication and accounts.</li><li>Ability to analyze market trends and provide strategic insights to clients.</li><li>Degree in Finance, Business Administration, Economics, or a related field preferred.</li><li>Multilingual abilities are a plus; experience in client-facing roles in the financial sector is advantageous.</li></ul><p>Job Type: Full-time</p><p>Pay: AED6,000.00 - AED8,000.00 per month</p>

Account Manager in STOCKS MARKET

ThinkMarkets

<div><p>ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.</p>
<p>
We are seeking a Client Services Executive to join our rapidly growing global workforce in Dubai. This position will be the first point of contact supporting our international client base in their day-to-day trading activities. The primary objective of the Client Services Executive is to uphold ThinkMarkets' high service standards and ensure client needs and inquiries are addressed efficiently and effectively.</p>
<p>
Responsibilities:</p>
<ul>
<li>Respond to client inquiries via live chat, email, and phone across multiple time zones</li>
<li>Demonstrate a strong understanding of our products, services, and procedures to support clients through onboarding, funding, and trading activities</li>
<li>Collaborate with team members and cross-functional departments to achieve individual and team KPIs</li>
<li>Identify and act on opportunities to cross-sell or up-sell products and services during client interactions</li>
<li>Maintain up-to-date knowledge of internal processes, promotions, and regulatory requirements</li>
<li>Accurately document client interactions and update CRM records regularly</li>
<li>Process new client applications and ensure timely and compliant onboarding</li>
<li>Maintain awareness of operational risk and compliance responsibilities</li>
</ul>
<p>Requirements:</p>
<ul>
<li>Fluency in English (spoken and written) is essential</li>
<li>Availability to work in shifts, including weekends and holidays</li>
<li>Prior experience in client service, customer support, or telesales within the financial services or capital markets industry is highly desirable</li>
<li>Solid understanding of trading platforms, foreign exchange (FX), CFDs, indices, and commodities is required</li>
<li>A relevant university degree is preferred</li>
<li>Strong interpersonal skills, attention to detail, and ability to work under pressure</li>
<li>Ability to manage competing priorities and work effectively in a global, fast-paced environment</li></ul></div>

Client Services Executive - FX / CFDs

Success Factor L.L.C-FZ

<p>We are a fast-growing HR consultancy startup in Dubai, specializing in sourcing, placing, and managing reliable blue-collar domestic staff, particularly Tagalog-speaking nannies, babysitters, and housekeepers, for clients across the GCC and Europe. Our internal division, Happy Helpers, supports private households and corporate clients with ethical and efficient staffing solutions.</p><br/><p><strong>Key Responsibilities</strong></p><p>In-House Recruitment and HR  - 30 percent</p><ul><li>Recruit, onboard, and manage internal domestic staff</li><li>Maintain staff records and ensure UAE labor law and visa compliance</li><li>Draft employment contracts and handle day-to-day HR queries and performance management</li></ul><br/><p>External Recruitment and Client Services  -70 percent</p><ul><li>Source and recruit Tagalog-speaking nannies, babysitters, and housekeepers for external clients in GCC and Europe</li><li>Create engaging candidate profiles including video resumes</li><li>Coach candidates for international placements</li><li>Manage client accounts, understand hiring needs, provide suitable candidates, and ensure client satisfaction</li><li>Support business development through lead generation, meetings, and proposal preparation</li></ul>

Female Recruiter and HR Consultant – Domestic Staffing

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