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customer service representative (cs) Jobs in Dubai

customer service representative (cs)

client services manager

Zed Capital International Limited - Rep. Office

Job Description &ndash; Relationship Manager (RM)Company: Zed Capital International Limited &ndash; Representative Office Location: Media City, Dubai, United Arab Emirates Salary: AED 2,800 &ndash; AED 3,500 per month (Based on experience, qualifications, and performance) Job Type: Full-TimeAbout the RoleZed Capital International Limited &ndash; Representative Office is seeking a motivated, customer-focused, and results-driven Relationship Manager (RM) to join its growing team. The ideal candidate should possess excellent communication and relationship management skills with a passion for client servicing and the global financial markets.The successful candidate will be responsible for managing and nurturing client relationships, identifying new business opportunities, ensuring client satisfaction, and promoting the company's financial products and services while maintaining the highest standards of professionalism and customer service.Key Responsibilities<ul><li>Build and maintain strong relationships with new and existing clients.</li><li>Act as the primary point of contact for clients, addressing their queries and providing timely support.</li><li>Promote the company's financial products and services to prospective and existing clients.</li><li>Identify opportunities for cross-selling and upselling company products and services.</li><li>Assist clients with account opening, onboarding, and documentation processes.</li><li>Conduct regular follow-ups with clients to ensure engagement and satisfaction.</li><li>Achieve individual monthly, quarterly, and annual business targets.</li><li>Maintain accurate records of client interactions and activities using CRM systems.</li><li>Coordinate with Sales, Customer Support, Compliance, and Operations teams to ensure seamless client servicing.</li><li>Stay updated on financial market trends, company products, and industry developments.</li><li>Ensure all client interactions comply with company policies and applicable regulatory requirements.</li><li>Deliver exceptional customer service while building long-term client relationships and loyalty.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 1&ndash;3 years of experience in Relationship Management, Sales, Customer Service, or the Financial Industry is preferred.</li><li>Fluency in English and Hindi is mandatory. Additional languages will be an advantage.</li><li>Excellent communication, interpersonal, and relationship management skills.</li><li>Strong negotiation and client servicing abilities.</li><li>Ability to work in a target-driven and fast-paced environment.</li><li>Self-motivated, confident, and customer-oriented personality.</li><li>Professional appearance and positive attitude.</li><li>Good organizational and time management skills.</li><li>Basic knowledge of CRM software and Microsoft Office applications will be an advantage.</li><li>Ability to build trust and maintain long-term client relationships.</li></ul>Preferred Qualities<ul><li>Passion for client relationship management and business development.</li><li>Strong customer service orientation.</li><li>Positive, energetic, and proactive attitude.</li><li>Quick learner with a willingness to develop product and market knowledge.</li><li>Ability to work independently as well as collaboratively within a team.</li><li>High level of integrity, professionalism, and confidentiality.</li><li>Strong work ethic with commitment to achieving business objectives.</li></ul>What We Offer<ul><li>Competitive salary package (AED 2,800 &ndash; AED 3,500)</li><li>Career growth and professional development opportunities.</li><li>Comprehensive training and continuous learning support.</li><li>Professional and supportive work environment.</li><li>Performance-driven culture with recognition and rewards.</li></ul>ApplicationInterested candidates may send their updated CV to: careers@zedcapital.comLocation:Dubai (Required)Work Location: In personPay: AED2,800.00 - AED3,500.00 per monthExperience:<ul><li>Customer relationship management: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Relationship Manager

Bulgari

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The CRM &amp; Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.
Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem&mdash;from retail experience and architecture to merchandising, communications, events and training.
Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>Key Responsibilities
Client Engagement Strategy &amp; Vision: Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.
Cultural Insights &amp; Advocacy: Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.
CRM &amp; Clienteling Oversight: Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.
Client-Centric Ecosystem Development: Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.
</div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development.
</li><li>Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance.
</li><li>Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture.
</li><li>Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.
</li></ul></div><div><h3 class="jobSectionHeader">Additional information
</h3><ul><li>Client Relationship Management (CRM) Strategy &amp; Execution
</li><li>Clienteling Expertise
</li><li>Omnichannel Strategy &amp; Implementation
</li><li>Market &amp; Cultural Intelligence (Luxury Sector)
</li><li>Data Analysis &amp; Performance Monitoring (KPIs: NPS, CLTV, Loyalty)
</li><li>Strategic Planning &amp; Vision Setting
</li><li>Cross-functional Leadership &amp; Influence
</li><li>Stakeholder Management
</li><li>Program &amp; Campaign Management
</li><li>Communication &amp; Presentation Skills
</li><li>Business Acumen
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">BVLGARI
 
MAISON
 
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
 
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
 
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div>

CRM & Client Development Associate Manager

HSBC

<div>Associate Director, Corporate and Institutional Banking (UAE National Role) 
Some careers have more impact than others. 
If you&rsquo;re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. 
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. 
We are currently looking for an ambitious UAE National who can join our Corporate team as an Associate Director in Dubai. This role will support in acquiring, maintaining, and growing profitable long-term relationships with allocated UAE large corporate clients. The main responsibilities include supporting the relationship manager as primary point of contact for clients externally and clients internally for flow transactional elements with the client base, as well as working closely with relationship and product teams across the world. This role supports the senior staff to deepen client relationships and improve income generation through focused business development activities. 
In this Role, you will:<div><ul><li> 
Act as primary point of contact, together with the relationship manager, with clients and internal colleagues for any service-related needs</li></ul>
&bull; Prepare briefing notes in advance of key client meetings.&bull; Perform high quality credit analysis, which includes financial review and business review. This includes industry sector, competitor, and client level analysis to support business development, portfolio management and credit risk assessment. 
<ul><li>Prepare high quality credit application remarks for new opportunities and annual reviews</li><li>Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.</li><li>Effectively liaise with multiple stakeholders from Credit Operations, Risk, and various product partners to support client needs</li><li>Support with Know Your Customer (KYC) related requirements</li><li>Work alongside a relationship manager in identifying strategies to maintain/enhance overall relationship return and ensure early identification of potential credit issues.</li><li>Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment.</li><li>Help Increase HSBC's share of wallet with our clients.</li><li>Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved.</li><li>Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.</li><li>Maintain accurate and up-to-date client information across banking systems, ensuring timely updates and effective communication of any changes to relevant stakeholders.</li><li>Coordinate and ensure timely processing of client loan drawdown and trade issuance requests, liaising effectively with internal teams, operations, risk and other relevant stakeholders to support execution.</li></ul></div> 
To be successful in the role, you should meet the following requirements:<ul><li> 
Proven experience working in Corporate Banking or Financial Consultancies</li><li>Strong credit underwriting, financial analysis, and credit writing capability.</li></ul>
&bull; Analysis/Understanding of financial statements.&bull; Excellent interpersonal, written, and verbal communication skills. 
<ul><li>Multi-tasking, ability to manage multiple tasks simultaneously (such as new financing/transactional tasks and the existing portfolio requests)</li><li>Proven ability of using their initiative.</li><li>Advanced computer and IT skills, including all Microsoft packages.</li><li>Ability to prioritise workload effectively.</li><li>Previous experience either managing or supporting a portfolio.</li><li>A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE).</li></ul> 
You&rsquo;ll achieve more at HSBC. 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
Issued by The Hong Kong and Shanghai Banking Corporation Limited.</div>

Associate Director - Corporate and Institutional Banking (UAE National Role)

WebCastle Technologies L.L.C

Job Title: Business Development Manager &ndash; IT Software SalesAbout WebCastle Technologies L.L.C. WebCastle Technologies is a Dubai-based IT software and digital solutions company serving clients across the UAE. We help businesses grow through custom software, web, and digital transformation solutions, and we're expanding our sales team to support that growth.About the Role We are looking for an experienced Business Development Manager to drive B2B sales of our IT software and digital service offerings. You will own the full sales cycle &mdash; from prospecting and lead generation through to negotiation and deal closure &mdash; while building long-term relationships with clients across the UAE market.Key Responsibilities<ul><li>Identify and generate new business opportunities to expand the client base</li><li>Drive B2B sales for IT software solutions and digital services</li><li>Manage the complete sales cycle: lead generation, pitching, negotiation, and closing</li><li>Build and maintain strong, long-term client relationships</li><li>Consistently meet or exceed monthly and quarterly sales targets</li><li>Collaborate with internal technical and delivery teams to ensure client requirements are met</li><li>Prepare sales reports, forecasts, and pipeline updates for management</li></ul>Requirements<ul><li>4&ndash;5 years of experience in IT Software Sales or Business Development</li><li>Strong track record of achieving/exceeding sales targets in a B2B environment</li><li>Excellent communication, negotiation, and presentation skills</li><li>Experience managing the full sales cycle and client relationships</li><li>UAE market experience preferred</li><li>Immediate joiners preferred</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives</li><li>Opportunity to work with a growing IT solutions company in Dubai</li><li>Career growth and professional development opportunities</li></ul>Employment Type: Full-time Location: Dubai, UAE (On-site)Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>How much experience do you have in lead generation?</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>Work Location: In person

Business Development Executive (IT & Softwares)

Jacobs

Location
 Bur Dubai, All AE Regions, United Arab Emirates
 
Capabilities
 Program Management
 
Office Setup
 Hybrid
 
Job ID
 #42378
 Industry
 Cities & Places
 
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.
 
Your impact
 
Overview: 
Jacobs is seeking a highly motivated Project Coordinator with a passion for buildings/developments to join our Buildings & Logistics team in Dubai. As a Project Coordinator, you will assist the Project Manager to ensure successful delivery, client satisfaction, and adherence to quality and safety standards. Your expertise will be instrumental in ensuring the successful delivery of high-quality designs that aligns with Jacobs values of safety, sustainability, innovation, and excellence.
 
Responsibilities: 
Collaborate with architects and engineers on ongoing projects, contributing to design development, site visits, and documentation.
 
Assist with preparation of the Project Management Plan and monitor delivery of our services to these documents.
 
Assist Procurement team in relation to procurement of Sub-Consultants.
 
Direct engagement with technical teams to monitor delivery as per contracted deliverables.
 
Work closely with Project Manager and Design Manager to monitor subconsultant deliverables as per agreed timelines and quality requirements.
 
Have a good understanding of the contracted items that impact the design delivery of the project and keep the teams aligned to these requirements.
 
Ensure that the Design Team are provided with regular budget updates.
 
Complete supplier performance assessments to feedback good and bad services from suppliers and ensure ethics compliance for business partners.
 
Work shoulder to shoulder with Project Manager and assist with reporting Risks on a regular basis.
 
Here's what you'll need
 
Qualifications & Skills: 
As a successful candidate you will have a BS or MS degree in Architecture or Engineering, from a recognized university with proven history of academic excellence.
 
Drive and Determination: Exhibit unwavering determination and a strong commitment to personal and professional growth.
 
Teamwork and Communication: Demonstrate effective teamwork and communication abilities to collaborate in diverse environments.
 
It is important that you demonstrate a strong knowledge of control principles, with the ability to assist the project manager to work to tight deadlines. You will have client management skills and have the capacity to work with diverse teams when under pressure whilst always being commercially savvy.
 
#LI-RK2
 
From our inclusive employee networks to our positive mental health champions – we’re committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed.
 
With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits and opportunities to do good too – from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place.
 
No matter what drives you, you’ll discover how you can cultivate, nurture and achieve your goals – all at a single global company.
 
We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.
 
Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .

Graduate Project Coordinator - Dubai

Element MEA

<div>
 element MEA is supporting a well-established Dubai-based integrated creative agency in appointing an experienced Social Media Manager.
 
 
 The agency works with leading government, corporate and consumer brands across the UAE and wider GCC. Its capabilities span advertising, experiential marketing, brand communications, social media, digital campaigns, content production and large-scale activations.
 
 
 The successful candidate will join a multidisciplinary agency environment and manage the complete social media function for a portfolio of client accounts.
 
 
 The agency's identity will be shared with shortlisted candidates during the recruitment process.
 
 
 Role Purpose
 
 
 The Social Media Manager will lead the planning, management and continuous improvement of social media activity for assigned client accounts.
 
 
 Acting as an extension of each client's marketing team, the role holder will develop social media strategies, manage content planning, oversee campaign execution and use performance insights to achieve defined communication and business objectives.
 
 
 The position combines social media strategy, content leadership, community management, paid-media coordination, influencer marketing, client advisory and performance analytics.
 
 
 Working closely with Client Servicing, Strategy, Creative, Production, Media and Project Management teams, the Social Media Manager will ensure that social media is integrated into every stage of a campaign&mdash;from concept development and content production through publishing, community engagement and post-campaign analysis.
 
 
 Key Responsibilities
 
 
 Social Media Strategy
 
 
 <ul>
 <li>
 Develop annual, quarterly and campaign-specific social media strategies for assigned client accounts.
 </li>
 <li>
 Build platform-specific strategies aligned with client business objectives, audience behaviour and marketing priorities.
 </li>
 <li>
 Recommend the appropriate channel mix, content pillars, publishing cadence and engagement approach.
 </li>
 <li>
 Translate wider brand and marketing strategies into practical social media plans.
 </li>
 <li>
 Present strategies, recommendations and campaign opportunities to clients and internal teams.
 </li>
 <li>
 Regularly review and refine strategies based on platform changes, audience insights and campaign performance.
 
 
 </li>
 </ul>
 Campaign Planning and Integrated Marketing
 
 
 <ul>
 <li>
 Develop social media campaigns that support wider advertising, experiential, digital, PR and activation initiatives.
 </li>
 <li>
 Collaborate with Strategy and Creative teams to strengthen the role of social media within integrated campaigns.
 </li>
 <li>
 Create detailed campaign rollout plans across multiple platforms and audience segments.
 </li>
 <li>
 Ensure online content supports and amplifies on-ground events, activations and brand experiences.
 </li>
 <li>
 Identify real-time content and audience-engagement opportunities during live campaigns and events.
 </li>
 <li>
 Coordinate campaign timelines, deliverables, approvals and publishing schedules.
 
 
 </li>
 </ul>
 Content Planning and Management
 
 
 <ul>
 <li>
 Develop monthly and campaign-specific content calendars aligned with client priorities and marketing objectives.
 </li>
 <li>
 Prepare clear creative briefs for Designers, Copywriters, Photographers, Videographers, Animators and Motion Designers.
 </li>
 <li>
 Manage content development from initial concept through production, approval and publishing.
 </li>
 <li>
 Ensure content is platform-native, audience-focused and consistent with client brand guidelines.
 </li>
 <li>
 Maintain the appropriate balance between planned, reactive, educational, promotional and engagement-led content.
 </li>
 <li>
 Review content for accuracy, quality, tone, platform suitability and cultural relevance.
 </li>
 <li>
 Manage multiple client accounts while maintaining consistency and meeting deadlines.
 
 
 </li>
 </ul>
 Community Management
 
 
 <ul>
 <li>
 Oversee daily community engagement across client social media channels.
 </li>
 <li>
 Respond to comments, direct messages, enquiries and audience interactions in line with approved guidelines.
 </li>
 <li>
 Develop response frameworks and escalation procedures for sensitive or high-risk issues.
 </li>
 <li>
 Monitor online sentiment, customer feedback and emerging reputational risks.
 </li>
 <li>
 Escalate complaints, crises or potentially damaging conversations promptly.
 </li>
 <li>
 Develop engagement initiatives that encourage meaningful audience participation and community growth.
 </li>
 <li>
 Ensure community management reflects each brand's tone of voice and service standards.
 
 
 </li>
 </ul>
 Paid Social and Media Coordination
 
 
 <ul>
 <li>
 Collaborate with media specialists to plan and execute paid social media campaigns.
 </li>
 <li>
 Recommend campaign objectives, audience targeting, budget allocation, creative formats and platform selection.
 </li>
 <li>
 Ensure alignment between organic content strategies and paid-media activity.
 </li>
 <li>
 Monitor campaign performance and recommend adjustments to improve reach, engagement, leads or conversions.
 </li>
 <li>
 Coordinate the development of campaign assets required for different audiences, placements and media formats.
 </li>
 <li>
 Support testing of messaging, creative formats, audiences and calls to action.
 
 
 </li>
 </ul>
 Influencer and Creator Marketing
 
 
 <ul>
 <li>
 Identify influencers and content creators who are relevant to campaign objectives and brand positioning.
 </li>
 <li>
 Manage influencer shortlisting, assessment, onboarding, briefing, approvals and content delivery.
 </li>
 <li>
 Coordinate contracts, timelines, deliverables and internal or client approvals with the relevant teams.
 </li>
 <li>
 Build productive, long-term creator relationships that benefit client brands.
 </li>
 <li>
 Monitor influencer content for quality, brand alignment, compliance and authenticity.
 </li>
 <li>
 Measure influencer performance, audience quality and campaign return on investment.
 
 
 </li>
 </ul>
 Performance Analysis and Reporting
 
 
 <ul>
 <li>
 Develop performance dashboards for assigned client accounts.
 </li>
 <li>
 Monitor key metrics including reach, impressions, engagement, audience growth, conversions, click-through rate, cost per result, CPM and return on investment.
 </li>
 <li>
 Prepare monthly, quarterly and campaign-specific performance reports.
 </li>
 <li>
 Move beyond reporting numbers by clearly explaining what changed, why it changed and what should happen next.
 </li>
 <li>
 Present results and recommendations confidently to clients.
 </li>
 <li>
 Use performance insights to improve content, targeting, platform investment and future campaign planning.
 </li>
 <li>
 Establish relevant benchmarks for each client, platform and campaign type.
 
 
 </li>
 </ul>
 Client Partnership
 
 
 <ul>
 <li>
 Act as a trusted social media advisor to assigned clients.
 </li>
 <li>
 Participate in planning meetings, campaign reviews, workshops and content discussions.
 </li>
 <li>
 Understand each client's commercial priorities, audience challenges and approval processes.
 </li>
 <li>
 Educate clients on platform developments, audience behaviour, emerging trends and digital opportunities.
 </li>
 <li>
 Manage client expectations regarding timelines, approvals, content performance and platform limitations.
 </li>
 <li>
 Identify opportunities to expand social media, content, influencer and integrated marketing services.
 </li>
 <li>
 Build strong relationships while maintaining professional boundaries and clear accountability.
 
 
 </li>
 </ul>
 Cross-Functional Leadership
 
 
 <ul>
 <li>
 Work closely with Client Servicing, Creative, Strategy, Production, Media and Project Management teams.
 </li>
 <li>
 Ensure briefs, timelines, approvals and accountabilities are clearly communicated.
 </li>
 <li>
 Provide constructive feedback that improves creative work while respecting specialist expertise.
 </li>
 <li>
 Support junior social media and community-management team members where required.
 </li>
 <li>
 Contribute to agency pitches, new-business proposals and social media audits.
 </li>
 <li>
 Promote strong working practices, documentation and knowledge-sharing across the team.
 
 
 </li>
 </ul>
 Core Competencies
 
 
 
 Social Media Strategy
 
 
 
 Builds platform-specific strategies that connect audience behaviour with business and communication objectives.
 
 
 
 Campaign Management
 
 
 
 Plans and manages integrated social media campaigns from concept development through reporting.
 
 
 
 Content Leadership
 
 
 
 Oversees content planning, briefing, creation, publishing and continuous optimization.
 
 
 
 Client Management
 
 
 
 Builds trusted relationships and provides clear, commercially relevant advice to client marketing teams.
 
 
 
 Community Building
 
 
 
 Develops engaged online communities while protecting brand reputation and customer experience.
 
 
 
 Analytics and Performance
 
 
 
 Interprets campaign data and converts insights into practical actions and recommendations.
 
 
 
 Collaboration
 
 
 
 Works effectively with creative, strategy, production, media, client servicing and project management teams.
 
 
 
 Innovation
 
 
 
 Introduces relevant content formats, platform features, creative opportunities and digital trends.
 
 
 
 Commercial Awareness
 
 
 
 Understands how social media contributes to brand growth, customer acquisition, engagement and business performance.
 
 
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 Four to seven years of experience in social media management within an integrated, digital, creative or advertising agency.
 </li>
 <li>
 Proven experience managing social media activity for multiple brands or large client accounts.
 </li>
 <li>
 Strong understanding of Meta, LinkedIn, TikTok, YouTube, X, Snapchat and emerging platforms.
 </li>
 <li>
 Experience using tools such as Meta Business Suite, Meta Ads Manager, LinkedIn Campaign Manager, Google Analytics, Hootsuite, Sprout Social, Later or similar platforms.
 </li>
 <li>
 Experience working with influencers, content creators, paid-media teams and integrated campaigns.
 </li>
 <li>
 Strong presentation, reporting and client-management skills.
 </li>
 <li>
 Excellent written and verbal English.
 </li>
 <li>
 Arabic communication capability is highly desirable.
 </li>
 <li>
 Experience managing government, corporate, retail, hospitality, lifestyle or consumer-brand accounts would be advantageous.
 </li>
 </ul>
</div>

Social Media Manager

Al Zain Auto Maintenance / Fixsquad Beta

Business Growth &amp; Client Success Manager(Media, Marketing &amp; Lead Generation)Role ObjectiveDrive sustainable business growth by generating qualified B2B leads, converting prospects into long-term clients, managing client relationships, coordinating with the Xylex delivery team, and increasing recurring revenue.This role is focused on business growth and client success, not just digital marketing.Key Responsibilities1. Lead Generation (40%)<ul><li>Generate qualified B2B leads across the UAE.</li><li>Prospect companies through LinkedIn, email, networking, referrals, and outbound campaigns.</li><li>Coordinate with the Xylex marketing team on lead generation campaigns.</li><li>Build relationships with business owners and decision-makers.</li><li>Schedule meetings for the management team.</li><li>Maintain and update the CRM and sales pipeline.</li></ul>KPIs<ul><li>80&ndash;120 qualified leads per month</li><li>25&ndash;30 client meetings per month</li><li>Minimum 10 proposals submitted per month</li></ul>2. Sales &amp; Business Development (25%)<ul><li>Understand client requirements and business challenges.</li><li>Present Xylex's services professionally.</li><li>Prepare proposals, quotations, and commercial offers.</li><li>Follow up consistently until deal closure.</li><li>Negotiate commercial terms.</li><li>Identify opportunities for cross-selling and upselling.</li></ul>Services<ul><li>Branding</li><li>Website Development</li><li>Digital Marketing</li><li>SEO</li><li>Social Media Marketing</li><li>AI Solutions &amp; Automation</li><li>Lead Generation</li><li>Corporate Photography &amp; Videography</li><li>Performance Marketing</li></ul>3. Client Success &amp; Relationship Management (20%)After a client is onboarded:<ul><li>Conduct project kickoff meetings.</li><li>Gather project requirements.</li><li>Coordinate with internal teams (design, development, marketing, production).</li><li>Provide regular project updates.</li><li>Manage client communication and feedback.</li><li>Ensure timely project delivery.</li><li>Identify renewal and upselling opportunities.</li></ul>Goal: Clients should never feel they have to chase Xylex for updates.4. Marketing Coordination (10%)Work closely with the internal marketing and creative team by:<ul><li>Sharing market insights and campaign ideas.</li><li>Providing customer and industry feedback.</li><li>Reviewing campaign performance.</li><li>Recommending improvements.</li><li>Identifying emerging industries and business opportunities.</li></ul>Note: This role is not responsible for creating graphics, editing videos, or managing social media content.5. Reporting &amp; Performance (5%)Prepare weekly and monthly reports covering:<ul><li>Leads generated</li><li>Meetings completed</li><li>Proposals submitted</li><li>Deals won</li><li>Pipeline value</li><li>Revenue forecast</li><li>Client satisfaction</li><li>Follow-up status</li></ul>Candidate RequirementsExperience<ul><li>3&ndash;5+ years of UAE experience.</li><li>Experience in a digital marketing, media, branding, or creative agency.</li><li>Proven B2B sales and business development experience.</li><li>Existing UAE business network is highly preferred.</li></ul>Skills<ul><li>Excellent English communication (written and verbal).</li><li>Arabic is an advantage.</li><li>Proposal and quotation preparation.</li><li>Client presentations.</li><li>CRM software (HubSpot, Zoho, Salesforce, etc.).</li><li>LinkedIn Sales Navigator.</li><li>Microsoft Office / Google Workspace.</li><li>Negotiation and relationship management.</li><li>Strong organizational and follow-up skills.</li></ul>Ideal PersonalityThe ideal candidate should be:<ul><li>Confident communicating with CEOs and business owners.</li><li>Self-driven and proactive.</li><li>Commercially minded.</li><li>Professional and presentable.</li><li>Highly organized.</li><li>Excellent at follow-ups.</li><li>Results-oriented.</li><li>Comfortable working toward revenue and sales targets.</li></ul>Monthly KPIs<ul><li>100 qualified leads</li><li>25 client meetings</li><li>10 proposals submitted</li><li>4&ndash;6 new clients acquired</li><li>AED 150,000&ndash;300,000 in new business pipeline</li><li>Minimum 90% client satisfaction score</li><li>95% on-time follow-ups</li></ul>Compensation StructureBasic SalaryAED 5,000&ndash;7,000 (based on experience)Additional Benefits<ul><li>Mobile allowance</li><li>Travel allowance (if applicable)</li></ul>Performance Incentives<ul><li>5&ndash;10% commission on the first project value (depending on service type and margin).</li><li>2&ndash;3% recurring commission on monthly retainer clients for the first 6&ndash;12 months to encourage long-term account management.</li><li>Quarterly performance bonus for exceeding revenue and KPI targets.</li></ul>Pay: AED5,000.00 - AED7,000.00 per monthWork Location: In person

Business Growth & Client Success Manager

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