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client services manager

Invespy

Job SummaryAs Client Services Manager, you will be the go-to person for your assigned clients, managing relationships, coordinating internal teams, and ensuring campaigns are executed with excellence. You&rsquo;ll oversee project timelines, budgets, and deliverables&mdash;keeping everything running smoothly while ensuring clients&rsquo; expectations are exceeded.Key Responsibilities Client Relationship Management<ul><li>Be the primary point of contact for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships based on trust and delivery.</li><li>Understand clients' businesses and proactively propose solutions to meet their marketing needs.</li></ul>Campaign &amp; Project Management<ul><li>Oversee day-to-day delivery of multi-channel campaigns (digital, print, OOH, etc.).</li><li>Collaborate with creative, digital, and media teams to ensure timely, high-quality output.</li><li>Track project progress, adjust timelines, and solve issues as they arise.</li></ul>Strategy &amp; Planning<ul><li>Support the development of campaign strategies aligned with client objectives.</li><li>Participate in brainstorming sessions and contribute ideas during planning and pitch phases.</li><li>Review campaign performance metrics and compile reports for clients.</li></ul>Financial Management<ul><li>Prepare estimates, manage budgets, and track client billing and invoicing.</li><li>Ensure financial accuracy and profitability of each account.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, Business, or a related field.</li><li>3&ndash;5 years of experience working at an advertising or creative agency is essential.</li><li>Proven track record of managing real estate or hospitality sector clients is preferred.</li><li>Demonstrated success in handling end-to-end client campaigns with multiple deliverables and stakeholders.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have advertising agency experience?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Client Services Manager - ADVERTISING AGENCY EXPERIENCE IS A MUST

First Abu Dhabi Bank (FAB)

<div>
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The Manager, Client Services is responsible for assisting the Elite Banking business segments with daily operational matters as well as providing high level of customer service to new and existing clients.
 
 
 
 
 The Manager, Client Services will be embedded with the Sales Team, however they are independent from the Sales function and managed by the Head of Elite Client Support to ensure standardization of services rendered to the front line across all Manager, Client Services. The role is also to convey to the Quality Assurance Team process gaps, opportunities to reduce turnaround time to increase efficiency, reduce errors and enhance controls.
 
 
 
 
 This is a fast paced, office based working environment with persistent pressure to meet deadlines and to handle multiple assignments at any given time.
 
 
 
 
 The Manager, Client Services must :
 
 
 
 <ul>
 <li>
 Be a highly motivated individual with good interpersonal and communication skills (multi-lingual being an advantage)
 </li>
 <li>
 Demonstrate high levels of professional discretion and work ethics as well as having the ability to handle difficult situations/clients in a calm positive manner.
 </li>
 <li>
 Demonstrates a willingness for personal development through ongoing internal and external training programs
 </li>
 <li>
 Adheres to the Banks timings and work structure
 </li>
 <li>
 To support Elite Head and Team Leaders for coordination and administration activities to enable the day-to-day running of Elite unit.
 </li>
 </ul>
 
 
 Generic and Job Specific Accountabilities:
 
 
 
 
 <ul>
 <li>
 Provide high quality &amp; unbiased service to all clients assigned to the RM either by phone, emails or in person in relation to any query or request they have.
 </li>
 <li>
 Client point of contact in the absence of the RM.
 </li>
 <li>
 Provide assistance to the RM&rsquo;s in opening and closing accounts. Performs necessary compliance and KYC checks etc. &amp; ensuring error free submissions. Following up with clients for remediation (documents only) of existing accounts, which has to be achieved within the required timeframe, with the ability to escalate concerns, errors in documentation to the functional manager.
 </li>
 <li>
 Process all clients Transfers/Remittances/FD/FX deals etc. within agreed TAT as per SLA agreements. Obtaining special rates and tracking from end-to-end for successful completion. Monthly MIS report will be generated and escalated to Line manager and Quality Assurance to identify delays in order to enhance the process. SSO should ensure RFT ( Right First Time ) for all submissions.
 </li>
 <li>
 Coordinate with Investment desk, TED, AMO, Custody, Securities for all Investment trades for end-to-end follow up. Monthly MIS on turnaround time with the respective business units to be escalated to the Line Manager and the Quality Assurance team
 </li>
 <li>
 Perform signature verification checks and make call backs as per requirement (if permitted by TL)
 </li>
 <li>
 Liaise with internal stakeholders for any follow-ups
 </li>
 <li>
 Liaise with international branches as and when required (if applicable)
 </li>
 <li>
 Provide clients with updated bank and portfolio statements. MIS on the volume of requests to be provided to the Line Manager and Quality Assurance.
 </li>
 <li>
 Prompt follow-up and delivery of security items e.g. Debit/Credit cards, cheque books, returned cheques. Ensure proper registration and storage of the same. Relevant registers are required to be updated and exceptions to the process is to be escalated to the Line Manager.
 </li>
 <li>
 Logging and continuous follow-up of all customer complaints in the CMS system within the TAT to ensure customer satisfaction. Monthly MIS will be shared with management to monitor and identify any customer complaint trends which can be recommended for corrective action.
 </li>
 <li>
 Update and monitor all trackers daily/weekly/monthly and ensure correct registration of any documents received from clients to maintain audit flow
 </li>
 <li>
 Attend internal/external training as required for business needs as well as personal development
 </li>
 <li>
 Monitor and escalate the ICCS system for the relevant department as requested
 </li>
 <li>
 Assist in mentoring and training other staff whenever possible
 </li>
 <li>
 Provide cover during leave periods for colleagues
 </li>
 <li>
 Strict adherence to Banks policies and procedures, compliance, and regulatory requirements
 </li>
 <li>
 Zero unsatisfactory comments from audit. Complete and timely co-operation with any requests from audit or compliance
 </li>
 <li>
 Willing to move from segment to segment as per management request.
 </li>
 <li>
 Any other additional tasks as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 Job knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Good understanding of banking products and services.
 </li>
 <li>
 University degree in business/ economics/ marketing or minimum of 3 years work experience in a similar field
 </li>
 <li>
 Ability to work in a team and develop professional relationships over all levels.
 </li>
 <li>
 Excellent interpersonal skills, creative and a self-starter.
 </li>
 <li>
 Good English language skills, both written and spoken, coupled with Arabic would be an advantage. Strong technology skills.
 </li>
 </ul>
</div>

Manager- Client Services - Emiratized Role

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The VCA Manager (Commercial and Money Movement Services) will be a key member of the Visa Consulting &amp; Analytics team in the Middle East, based in Dubai and covering the GCC and NALP regions. This role focuses on commercial payments and money movement services, a strategic growth area for Visa as we expand beyond consumer payments into new payments flows between businesses, individuals, and governments. We are seeking motivated professionals who are passionate about combining data-driven insights with strategic consulting to drive impact for Visa&rsquo;s clients across the region.
Key Responsibilities<ul><li>
Lead consulting projects or workstreams focused on commercial payment flows, using data-driven analysis to solve client challenges</li><li>
Execute project activities following Visa&rsquo;s consulting delivery frameworks and methodologies to ensure quality and consistency</li><li>
Conduct data analysis, benchmarking, and market research to identify trends and improvement opportunities in clients&rsquo; commercial payments portfolio</li><li>
Translate analytical findings into actionable recommendations that enhance client performance in areas such as B2B, cross-border, and commercial card payments</li><li>
Support clients in implementing recommendations, including go-to-market strategies, process improvements, and digital adoption initiatives</li><li>
Manage project timelines, deliverables, and client communications to ensure seamless execution and stakeholder alignment</li><li>
Build and maintain strong client relationships, acting as a trusted advisor and ensuring high satisfaction across engagements</li><li>
Support client workshops and training sessions to share best practices and implementation insights</li><li>
Collaborate and share knowledge with consulting teams in other regions to bring global best practices and innovative solutions to local clients</li><li>
Contribute to developing the CMS consulting practice through insights, methodology refinement, and thought leadership</li><li>
Collaborate with senior colleagues on complex projects and guide junior team members to ensure analytical quality and delivery excellence</li><li>
Provide ad hoc support to internal initiatives and cross-functional projects within VCA as needed</li><li>
Stay informed on emerging commercial and remittance payment trends and apply this knowledge to enhance Visa&rsquo;s consulting recommendations</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 
Qualifications 
Education &amp; Professional Qualifications 
A recognized undergraduate degree is required 
MBA or other postgraduate degrees is a plus 
 
Experience &amp; Skills 
4&ndash;6 years of experience in consulting, financial services, or the payments industry 
Prior experience in a strategy consulting firm or internal strategy/analytics function is a plus 
Experience in business and corporate banking and familiarity with commercial card payment solutions is a plus 
Strong analytical and financial modeling skills 
Proficiency in MS Excel and MS PowerPoint 
Excellent written and verbal communication skills 
Strong collaboration, stakeholder management, and interpersonal skills 
Fluent in English (Arabic preferred but not required) 
Self-driven, results-oriented, and adaptable to a fast-paced environment 
Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Client Consulting Manager

Mailbox Smart Services

The Client Relationship Manager will manage and grow strategic client relationships across the construction and contracting sector. The role focuses on ensuring client satisfaction, seamless service delivery, and consistent revenue growth through effective account management and business development initiatives.Key Responsibilities:<ul><li>Build and maintain strong relationships with major clients in the construction and building materials industry.</li><li>Understand client requirements and provide tailored product and service solutions.</li><li>Coordinate with sales, project, and operations teams to ensure efficient project execution and on-time delivery.</li><li>Monitor account performance, sales targets, and client satisfaction metrics.</li><li>Identify opportunities to upsell, cross-sell, and expand business within existing client accounts.</li><li>Resolve client concerns proactively to maintain high service standards and long-term partnerships.</li><li>Prepare account reports, market insights, and performance updates for management review.</li></ul>Requirements:<ul><li>8&ndash;15 years of proven experience in sales, business development, or account management within the construction or building materials sector.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Strong client focus with a target-driven mindset.</li><li>In-depth knowledge of the UAE construction market and major contractors or developers.</li><li>Ability to work collaboratively across departments to ensure client satisfaction and project success.</li></ul>Job Type: Full-timePay: Up to AED20,000.00 per monthApplication Question(s):<ul><li>How many years of experience you have as a client relationship manager in construction industry?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Client Relationship Manager – Construction Materials

TLB Business Advisory Services

Please note: This is NOT a Finance or Accounting role. This is a Client Servicing position in a Creative Advertising Agency.We&rsquo;re Hiring: Senior Account Manager (Arabic Speaker) Client Servicing Role &ndash; Creative Advertising Agency Location: DubaiOur client, a fast-growing and dynamic creative agency, is looking for a Account Manager to lead high-impact campaigns across the region &mdash; with a special focus on government and public sector clients.What You&rsquo;ll Be Doing:Manage end-to-end client relationships with professionalism and confidence Oversee 360&deg; campaign planning, execution, and performance &mdash; from ATL to digital Prepare clear briefs, contact reports, project timelines, and performance trackers Coordinate with strategy, creative, and production teams to deliver on client expectations Ensure every project meets deadlines, budget, and strategic objectivesWhat You Bring:Native Arabic speaker with excellent English communication skills (written &amp; spoken) 3+ years of agency experience, ideally handling government or large public-sector clients Strong leadership and project management skills Proven success in delivering integrated marketing campaigns (ATL, BTL, Digital) Detail-oriented, proactive, and great under pressure Well-versed in UAE workflows, cultural nuances, and public communication standardsYou&rsquo;re Right for This Role If:You love leading with strategy but thrive on execution You can brief a video, run a social campaign, and lead a rollout &mdash; effortlessly You&rsquo;re a team player who takes ownership and makes things happenEducational Fit: Bachelor&rsquo;s degree in Marketing, Communications, Advertising, or a related fieldReady to lead impactful campaigns and make your mark? Send your CV to hr@icon-ad.com with the subject line: Account Manager (Arabic Speaker)Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in handling government clients?</li><li>How much is your salary expectation?</li><li>Do you have a notice period?</li></ul>Experience:<ul><li>agency side handling government account: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Account Manager - Client Servicing

Xpat Today

<div>
 
 
 Senior Account Manager - BTL activation and Trade Marketing experience
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 About the Company
 
 - Our client is seeking a
 
 Senior Account Manager
 
 to join their dynamic and fast growing marketing agency, driving the development and implementation of marketing strategies for some of the Middle East&rsquo;s leading brands. It's a high-paced, results driven environment that requires a proactive individual, with a positive can-do attitude to manage a portfolio of key accounts and projects with a focus on
 
 shopper marketing strategy and retail trade activations.
 
 
 
 
 
 
 
 
 
 
 About the Role
 
 - Reporting to the Group Account Director, the key responsibilities of the role include:
 
 
 
 
 <ul>
 <li>
 Strengthening and expanding relationships with key clients and stakeholders.
 </li>
 <li>
 Taking client briefs and developing creative and strategic solutions, with the support of the Account Directors, Account Managers and design team.
 </li>
 <li>
 Researching all facets of marketing to support and assist in the execution of client briefs.
 </li>
 <li>
 Assisting the development of key accounts and providing strategic input into campaign development.
 </li>
 <li>
 Communicating with clients and internal and external stakeholders the goals of an overall project and ensuring project timelines and budgets are met.
 </li>
 <li>
 Trafficking communication through departments to aid the development of creative, strategy, POS, marketing collateral and premiums.
 </li>
 <li>
 Plan and execute events, including product launches and brand activations.
 </li>
 <li>
 Ensuring jobs are completed to an impeccable standard.
 </li>
 <li>
 Leading, assisting and participating in client presentations, responding to briefs, concepts and initiatives.
 </li>
 <li>
 Building strong relationships with team members to establish sound working relationships.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 - To be eligible for the role you must possess some experience in marketing (preferably
 
 Shopper Marketing/Trade Marketing
 
 ) in an Account Manager role. Experience in planning and executing marketing campaigns would be ideal.
 
 
 
 
 
 
 
 
 
 Required Skills
 
 - We&rsquo;re looking for someone who is positive, passionate and a great communicator. You will be a supportive team member with initiative to drive your accounts and assist your team members when required. You need to have extensive experience with
 
 Shopper Marketing
 
 , including developing strategies and executing campaigns. Managing events from initiation to completion. Understanding consumer purchasing behavior. There is a great deal of autonomy in the role and to be effective you must be extremely organised, with strong attention to detail and possess the ability to respond quickly, problem solve and prioritise effectively. You must also be able to work collaboratively within a team and across departments as this is something we pride ourselves on to deliver results. The ideal candidate is a dedicated, hardworking individual, who prides themselves on their commitment to excellent client service and is seeking exposure to major brands and campaigns and a supportive team environment.
 
</div>

Senior Account Manager Events

Success Factor L.L.C-FZ

We are a fast-growing HR consultancy startup in Dubai, specializing in sourcing, placing, and managing reliable blue-collar domestic staff, particularly Tagalog-speaking nannies, babysitters, and housekeepers, for clients across the GCC and Europe. Our internal division, Happy Helpers, supports private households and corporate clients with ethical and efficient staffing solutions. Key ResponsibilitiesIn-House Recruitment and HR - 30 percent<ul><li>Recruit, onboard, and manage internal domestic staff</li><li>Maintain staff records and ensure UAE labor law and visa compliance</li><li>Draft employment contracts and handle day-to-day HR queries and performance management</li></ul> External Recruitment and Client Services -70 percent<ul><li>Source and recruit Tagalog-speaking nannies, babysitters, and housekeepers for external clients in GCC and Europe</li><li>Create engaging candidate profiles including video resumes</li><li>Coach candidates for international placements</li><li>Manage client accounts, understand hiring needs, provide suitable candidates, and ensure client satisfaction</li><li>Support business development through lead generation, meetings, and proposal preparation</li></ul>

Female Recruiter and HR Consultant – Domestic Staffing

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