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client services manager

Client of Talent Higher

Key Responsibilities: <ul> <li>Act as the primary relationship manager for an assigned portfolio of clients, gaining a deep understanding of their business needs and priorities.</li> <li>Serve as the first point of contact for queries, escalations, and service delivery matters, ensuring professional and timely responses.</li> <li>Lead client onboarding processes, ensuring regulatory compliance and smooth integration.</li> <li>Build trusted advisor relationships and proactively identify opportunities to broaden client engagement</li> <li>Oversee delivery of services including company formation, renewals, amendments, residency and visa processing, fiduciary support, and concierge services.</li> <li>Coordinate with internal teams (legal, tax, compliance, operations) to ensure seamless execution of client mandates.</li> <li>Monitor service levels, response times, and deliverables, acting as the escalation point for client issues.</li> <li>Identify additional services to strengthen client relationships and enhance satisfaction.</li> <li>Collaborate with business development and advisory teams to provide tailored solutions.</li> <li>Support initiatives to improve client engagement and retention.</li> <li>Ensure compliance with KYC, AML, and internal regulatory requirements.</li> <li>Review and approve complex onboarding cases with compliance and risk teams.</li> <li>Oversee issuance of engagement letters, invoices, and documentation while maintaining accurate client records.</li> <li>Drive initiatives to digitize workflows and improve operational efficiency.</li> <li>Identify process gaps and implement enhancements in collaboration with leadership.</li> <li>Leverage technology to optimize client service delivery.</li> <li>Lead and mentor the Client Services team, managing workload, performance, and priorities.</li> <li>Provide coaching, training, and guidance to enhance team capability.</li> <li>Foster a culture of accountability, client-centricity, and continuous improvement.</li> </ul>

Client Services Manager

Joli

Project Leadership: Full ownership of campaign management and execution from start to finish.Collaboration: Work directly with clients on campaign planning to create the perfect match between influencer and brand.Concept Development: Develop innovative and culturally relevant concepts for brands across multiple platforms.Communication: Maintain professional, clear, and confident communication with clients and all project stakeholders.Coordination: Manage schedules for videographers, models, and clients; coordinate social media-focused video shoots.Campaign Management: Create and monitor timelines, budgets, and offers; support and plan influencer marketing campaigns.Reporting: Track performance, analyze KPIs, and present insightful reports and results to clients.

Client Services Manager I

Marriott International

<div>Additional Information 
Job Number25168039 
Job CategorySales &amp; Marketing 
LocationDubai Area Office, Central Park Towers Level 12, Dubai, United Arab Emirates, United Arab Emirates, 213111 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? 
JOB SUMMARY 
This position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within the Digital Field Marketing team. The Hotel Account Manager will support the available digital activation programs in combination with additional digital service packages offered to hotels. 
The Hotel Account Manager serves as the primary point of contact with hotels. This individual strategizes, plans, directs and coordinates activities across multiple digital work streams to ensure strategies and tactics are implemented in order to meet hotel objectives. The Manager is responsible for ensuring the successful execution of activities and deliverables in a timely matter, within budget and delivers comprehensive reporting against defined metrics. This position reports directly to the Senior Manager. 
The Hotel Account Manager will execute, support and educate hotels with the approved Area campaign calendar (destination marketing, demand generation, loyalty, partnerships etc.) as set out by the area Director of Marketing, Digital and Loyalty in collaboration with the Senior Manager. 
CANDIDATE PROFILE 
Education and Experience<ul>
<li>3+ years&rsquo; experience in an online agency or client services position is required or equivalent experience</li>
<li>2+ years&rsquo; experience in leading project teams and implementing digital strategies or equivalent experience</li>
<li>BS/BA degree in marketing or related field or equivalent certification from higher education</li> 
<li>
</li></ul>CORE WORK ACTIVITIES 
Managing Work, Projects, and Policies 
Delivers against all aspects of the Digital Marketing program and associated services to assigned hotels. This includes: 
<ul>
<li>Ensures effective client communication</li>
<li>Schedules and leads all client calls throughout enrollment period.</li>
<li>Collects hotel specific information from clients regarding needs and expectations, answers questions about services, digital channels and Marriott initiatives.</li>
<li>Ensures appropriate documentation is delivered throughout program engagement.</li>
<li>Monitors the impact of the services versus goals, (including where they apply within each Hotel Marketing Plan), and proactively communicates with key stakeholders about need for changes in strategic direction.</li></ul> 
Manages program deliverables within expected timelines<ul>
<li>Tracks frequency and aligns consistent framework for hotel engagement.</li>
<li>Coordinates with Specialists in team to guarantee all deliverables are executed on time.</li>
<li>Reviews all hotel deliverables to ensure that they are on strategy and meet quality expectations.</li>
<li>Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on hotel needs.</li>
<li>Develops customized digital business plans and presents to hotel stakeholders.</li>
<li>Makes strategic recommendations for additional services/tactics to enhance services to meet property goals.</li>
<li>Engages in frequent, active engagement with Senior Manager and continent Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital products, programs and initiatives.</li>
<li>Identifies and deploys resources required to execute program tactics and coordinates with Specialists to resolve or escalate performance issues.</li></ul> 
Analyzes results and reports on progress<ul>
<li>Monitors Hotels results and business goals on a monthly basis, exercising critical and analytical thinking of results.</li>
<li>Builds monthly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.</li>
<li>Schedules and leads meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.</li>
<li>Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance services.</li>
<li>Answers hotel/owner questions, as appropriate.</li></ul> 
Maintains client satisfaction and retention<ul>
<li>Meets goals as defined by client satisfaction survey and annual renewal targets.</li>
<li>Proactively identifies add-on service opportunities to promote additional hotel customization and program evolution.</li>
<li>Ensures consistency in service throughout the agreement and when hotels are due for renewal, solicits reenrollment.</li>
<li>Establish and maintain 3rd party relationships with key partnerships that drive value to hotels.</li></ul> 
Supporting Operations<ul>
<li>Works with Specialist&rsquo;s to guarantee service tactics are executed on-time and at a high-quality.</li>
<li>Provides feedback to continually improve work processes and systems that support program execution.</li>
<li>Solicit feedback from properties to ensure program tactics meet their needs and demands.</li>
<li>Assists Senior Manager in successfully onboarding and training new employees.</li>
<li>Actively participates and engages in internal and external special projects to broaden skill set.</li>
<li>Engages in frequent communication with Digital &amp; Marketing teams to align on project initiatives.</li>
<li>Establishes and maintains complete and up-to-date information on all properties&rsquo; status and performance.</li>
<li>Supports department-wide efforts to improve Digital Service culture and work environment.</li>
<li>Contributes to Digital newsletter/bulletin updates for area.</li>
<li>Attends training and conferences to increase subject matter expertise and deepen skills.</li>
<li>Actively seeks out opportunities to learn more about the digital industry.</li></ul> 
Additional Responsibilities<ul>
<li>Attends and participates in all relevant internal and external meetings.</li>
<li>Informs, updates, and provides information to managers and co-workers in a timely manner.</li>
<li>Presents ideas, expectations and information in a concise, organized manner.</li>
<li>Uses problem solving methodology for decision making and follow up.</li>
<li>Maintains positive working relations with internal customers and department managers.</li>
<li>Manages time effectively and conducts activities in an organized manner.</li>
<li>Performs other reasonable duties as assigned by manager.</li></ul> 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hotel Account Manager, Digital Field Marketing

USEO - United Search Engine Optimization

We are seeking a highly motivated and skilled Client Relationship Manager to join our digital marketing agency. As a Client Relationship Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving business growth. You will serve as the primary point of contact for clients, understanding their goals and objectives, and coordinating efforts across various teams within the agency.
 
Responsibilities:
 Build and nurture strong relationships with clients, serving as their trusted advisor and primary point of contact within the agency.
 Understand clients' business goals, marketing objectives, and target audience to develop effective digital marketing strategies.
 Collaborate with internal teams, including account managers, creative teams, and digital specialists, to ensure the successful execution of client campaigns and projects.
 Proactively identify opportunities to upsell or cross-sell agency services to existing clients, contributing to revenue growth.
 Regularly communicate with clients to provide project updates, performance reports, and strategic recommendations.
 Monitor client satisfaction levels, promptly addressing any issues or concerns to maintain a high level of customer satisfaction.
 Stay up-to-date with industry trends, digital marketing best practices, and emerging technologies to provide valuable insights and recommendations to clients.
 
 Skills and Experience:
 Proven experience as a Client Relationship Manager or similar role within a digital marketing agency.
 Strong understanding of digital marketing principles, strategies, and tactics.
 Excellent interpersonal and communication skills, both written and verbal.
 Ability to build rapport and establish trust with clients.
 Strong problem-solving and decision-making abilities.
 Exceptional organizational and time management skills, with the ability to handle multiple clients and projects simultaneously.
 Proficiency in using CRM software and project management tools.
 Results-oriented mindset with a focus on delivering measurable outcomes for clients.
 Ability to thrive in a fast-paced and collaborative team environment.
 
 Qualifications:
 Degree in Marketing, Advertising, Business, or a related field (or equivalent work experience). Master's degree is a plus.
 Experience in managing large-scale digital marketing campaigns and budgets.
 Knowledge of various digital marketing channels, such as SEO, SEM, social media, email marketing, and content marketing.
 Familiarity with marketing analytics tools to track and analyze campaign performance.
 Google Ads certifications and other relevant advertising certifications are a strong advantage.
 Knowledge of SEO, content marketing, and broader digital marketing channels is beneficial.

Client Relationship Manager

Bayut.com

In this role, you will:<ul><li>Client Liaison &amp; Relationship Management</li></ul><ul><li>Serve as the main point of contact for clients, ensuring their needs, expectations, and vision are clearly understood and represented.</li><li>Build strong, trust-based relationships with clients to foster long-term collaboration and repeat business.</li><li>Regularly update clients on project progress, timelines, and deliverables, maintaining transparency at every stage.</li><li>Project Coordination &amp; Execution</li><li>Collect, organize, and validate all client-provided materials (briefs, brand guidelines, assets, etc.) for production readiness.</li><li>Coordinate internal production workflows from initiation to completion, ensuring deadlines are met and deliverables are of high quality.</li><li>Lead client presentations, share drafts or previews, and manage revisions and approvals effectively.</li><li>Monitor project milestones and address bottlenecks or risks proactively to keep projects on track.</li><li>Feedback &amp; Quality Assurance</li><li>Gather, interpret, and document client feedback clearly for the production team, ensuring changes are implemented accurately.</li><li>Review outputs before client delivery to guarantee alignment with expectations and brand standards.</li><li>Maintain a high level of quality control across all deliverables to protect the Bayut Studios brand reputation.</li><li>Account Growth &amp; Business Development</li><li>Identify opportunities for upselling or introducing new Bayut Studios services to existing clients.</li><li>Proactively propose creative ideas and solutions that add value to client projects.</li><li>Support client retention by consistently exceeding expectations and driving measurable results.</li><li>Internal Collaboration &amp; Communication</li><li>Act as a bridge between clients and production teams, ensuring smooth communication and mutual understanding.</li><li>Work closely with creative, technical, and operational teams to align deliverables with client goals.</li><li>Provide internal feedback from client interactions to help improve processes, workflows, and service quality.</li><li>Reporting &amp; Documentation</li><li>Report to the line manager on a weekly basis with client/project updates, highlighting progress and any obstacles requiring support.</li><li>Prepare weekly client success reports and maintain account update sheets to track performance and satisfaction.</li><li>Track and report on client account performance, project timelines, and satisfaction metrics.</li><li>Maintain accurate records of client communications, briefs, and project details for future reference.</li><li>Contribute insights to management on client trends, needs, and opportunities for improvement.</li><li>Invoicing &amp; Finance Coordination</li><li>Coordinate with the internal finance team and client finance departments to ensure smooth, timely payment collection.</li><li>Follow up on outstanding payments and resolve any financial discrepancies with professionalism.</li></ul>

Client Success Manager

Grant Thornton

<div><div><h4 class="jobSectionHeader">Job Overview</h4>
<div>We&rsquo;re a large and growing professional services firm that still feels like a community. With over 76,000 professionals in more than 150 countries, we combine global scale with local expertise to help dynamic organizations unlock their potential for growth. We truly care about our colleagues, our clients, and the communities where we work and live.

As Communications Manager, you&rsquo;ll play a vital role in shaping and protecting the firm&rsquo;s reputation, fostering engagement, and driving strategic alignment through clear, consistent messaging. Leading both internal and external communications &ndash; with a strong focus on internal &ndash; you&rsquo;ll ensure all content reflects the firm&rsquo;s values, purpose, and expertise. The role requires close collaboration across departments to deliver unified brand storytelling and enhance transparency and trust.

Discover your purple and join our Clients &amp; Markets team today!

Let us paint a picture for you
 
 
Imagine being part of a team that puts &ldquo;we before me&rdquo;, where flexibility is a mindset, and where you trust your colleagues to have your back.
 
 
Imagine working for an organization that believes in the power of authenticity in everything that we do. Whether you're steering discussions in a client meeting, tackling your fear of heights at the top of the Burj Khalifa or ziplining across Jebel Jais &ndash; bring your true self to work. Be a part of a team driven by a purpose of shaping the world that we live in, based on trust and integrity in markets, dynamic businesses, and communities where businesses and people thrive.
 
 
Join us to expand your horizons, be inspired, face challenges, and most importantly, be yourself.

As a Communications Manager some of your responsibilities will include:

Strategic communications
<ul><li>Developing and implementing an integrated communications strategy that supports the firm&rsquo;s growth ambitions, brand positioning, and reputation priorities</li>
<li>Acting as a communications advisor to leadership, providing counsel on tone, messaging, and narrative alignment</li>
<li>Ensuring all communication reflects Grant Thornton&rsquo;s brand and tone of voice</li>
</ul>
Media &amp; public relations
<ul>
<li>Working closely with the media agency to:</li>
<li>Developing press releases, media statements, interviews, and features that position Grant Thornton UAE as a trusted voice in the market</li>
<li>Managing media opportunities for Partners and subject matter experts, including briefings and interview preparation</li>
<li>Monitoring media coverage and share regular insights, reporting on reputation impact and share of voice</li>
<li>Supporting crisis and issue management with timely, accurate communication and strong narrative control</li>
</ul>
Internal communications
<ul>
<li>Leading internal communications to foster transparency, alignment, and engagement across the firm</li>
<li>Crafting leadership messages, firmwide announcements, internal campaigns, newsletters, and intranet content that strengthen culture and purpose</li>
<li>Partnering with People &amp; Culture to drive the firm&rsquo;s internal storytelling agenda &ndash; celebrating our people, our culture, our milestones.</li>
<li>Supporting and coordinating townhalls and leadership communications that reinforce culture and purpose, together with the Events Manager</li>
</ul>
Thought leadership &amp; content
<ul>
<li>Collaborating with the content manager to amplify thought leadership content</li>
<li>Supporting senior leadership with speeches, talking points, and authored articles</li>
<li>Working closely with the digital and creative teams to ensure consistent messaging across owned channels &ndash; website, LinkedIn, newsletters, and internal platforms</li>
</ul>
Reputation &amp; brand management
<ul>
<li>Acting as guardian of the firm&rsquo;s reputation and public narrative, ensuring alignment between messaging, brand values, and market perception</li>
<li>Proactively identifying opportunities to strengthen brand equity and community trust through communications and partnerships</li>
<li>Supporting initiatives tied to the firm&rsquo;s responsible business, diversity, and Emiratization agendas</li>
</ul></div>
<h4 class="jobSectionHeader">Skills</h4>
<div>Think you've got what it takes to be a Communications Manager? Like the color purple? Great. Here's a few more boxes we're also hoping you can tick:
<ul>
<li>Bachelors degree in communications, public relations, journalism, or a related field</li>
<li>5+ years&rsquo; experience in corporate communications focus on internal communication, preferably in professional services, financial services, or consulting</li>
<li>Proven experience managing media relations, internal communications, and leadership messaging</li>
<li>Exceptional writing and editing skills - ability to articulate complex topics with clarity and credibility</li>
<li>Strong stakeholder management skills with the ability to influence and build trust at senior levels</li>
<li>Strong English communication skills (both verbal and written), Arabic speaking is advantageous</li>
<li>Ability to work in a team and independently</li>
<li>Proactive and strategic mindset with a strong sense of initiative and leadership</li></ul></div> 


</div><div></div><div><div><h4 class="jobSectionHeader">Job Details</h4>
<div><div>Job Location</div>
<div>Dubai, UAE</div>
</div><div><div>Job Role</div>
<div>Internal Client Services</div>
</div><div><div>Joining Date</div>
<div>Oct-2025</div>
</div><div><div>Preferred Contract Type</div>
<div>Permanent</div>
</div></div><div><h4 class="jobSectionHeader">Preferred Candidate</h4>
<div><div>Career Level</div>
<div>Mid-Management</div></div></div></div></div>

Communications Manager | Clients & Markets | Internal Client Services

F4MG Document Clearing Services

Timings: 11am to 8pm Days: Monday to SaturdayWe are looking for a proactive and experienced Customer Service Manager to work in a leading Australian firm, managing and growing high-value client relationships and agency partnerships. This role is critical in ensuring sustained revenue generation through upselling, exceptional client servicing, and driving growth across different platforms. You will be the main point of contact for top-tier clients and agents, ensuring their satisfaction while identifying new commercial opportunities that align with the Company and business goals.The ideal candidate is a relationship-focused, strategic thinker who thrives in fast-paced environments and understands the nuances of both B2B and B2C landscapes.Responsibilities Client &amp; Account Management<ul><li>Serve as the primary point of contact for key clients, agents, and partners.</li><li>Understand client objectives and provide tailored solutions aligned with company&rsquo;s product and services</li><li>Manage end-to-end client servicing, from onboarding and brief management to execution and client journey.</li></ul>Revenue &amp; Growth Management<ul><li>Own the revenue targets for key accounts and ensure consistent monthly income generation.</li><li>Identify opportunities for upselling and cross-selling within existing accounts.</li><li>Develop and execute account growth strategies in collaboration with sales and marketing teams</li></ul>Relationship Building &amp; Retention<ul><li>Cultivate long-term relationships with clients and agents.</li><li>Ensure client satisfaction through regular check-ins, performance reviews, and responsive communication.</li><li>Secure repeat business through high-quality service and strong interpersonal rapport.</li></ul>Required Skills:<ul><li>Strong client servicing and relationship-building skills</li><li>Excellent communication skills in English and confident personality</li><li>Proven experience managing high-value accounts</li><li>Experience with CRM systems and data reporting (preferred)</li><li>Strong communication, negotiation, and presentation skills</li><li>Experience in B2B and B2C</li><li>Results-driven mindset with a focus on ROI</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Customer Service Management: 4 years (Preferred)</li></ul>

Customer Service Manager

Explore 5665+ Client services manager in Dubai this November. Find roles across top companies and apply now to boost your career.