customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales agent

sales consultant

customer service executive Jobs in Karachi

customer service executive

contact center agent

Experts Communication

<p><b>Call Center Agent</b></p><p>Experts Communication is looking for enthusiastic and customer-focused <b>Call Center Agents</b> to join our team. If you have <b>strong communication skills</b>, a passion for providing excellent customer service, and the ability to handle sales and support calls effectively, we encourage you to apply.</p><p><b>Position Details:</b></p><p><b>Location:</b> North Nazimabad, Block A, Karachi<br/><b>Shift:</b> 7:00 PM to 4:00 AM (Night Shift)<br/><b>Salary:</b> 35,000 PKR to 50,000 PKR + Attendance Allowance and Uncapped Commission<br/><b>Career Growth:</b> Opportunities for promotions and bonuses based on performance</p><p><b>Contact:</b> +92 317 7770002<br/><b>Email:</b> hr@expertscommunication.net</p><p><b>Key Responsibilities:</b></p><ul><li>Handle <b>incoming and outgoing calls</b> professionally and efficiently</li><li>Provide <b>exceptional customer service</b> by addressing inquiries and resolving issues</li><li>Promote and sell company services through <b>effective communication and persuasion</b></li><li>Maintain an updated database of customer interactions and follow-ups</li><li>Meet <b>daily, weekly, and monthly sales and performance targets</b></li><li>Ensure <b>timely follow-ups</b> with potential and existing customers</li><li>Work in a <b>fast-paced environment</b>, handling multiple calls and tasks</li></ul><p><b>Requirements:</b></p><ul><li><b>Previous call center experience</b> is a plus but not required (fresh candidates are encouraged to apply)</li><li>Strong <b>verbal and written communication</b> skills in English</li><li>Ability to <b>handle objections, negotiate, and close sales</b></li><li><b>Customer-oriented mindset</b> with problem-solving skills</li><li>Ability to <b>work night shifts (7 PM - 4 AM)</b></li><li><b>Basic computer skills</b> and proficiency in handling CRM tools</li></ul><p><b>Benefits &amp; Perks:</b></p><ul><li><b>Five working days (Saturday and Sunday off)</b></li><li><b>Uncapped commission and performance bonuses</b></li><li><b>Career growth opportunities</b> with promotions every four months based on performance</li><li><b>Monthly company-paid dinners</b></li><li><b>Annual picnic and grand annual dinner</b></li><li><b>Health insurance</b></li></ul><p>Join us and be part of a <b>fast-growing, high-energy team</b> where you can develop your career and earn competitive incentives. <b>Apply now!</b></p><p>Job Type: Full-time</p><p>Pay: Rs35,000.00 - Rs50,000.00 per month</p><p>Work Location: In person</p>

Call Center Agent

Mars BPO

<p><b>Job Description:</b><br/>We are hiring a Lead Closer / Verification Agent who can confidently manage customer calls, verify client information, and finalize leads independently. The ideal candidate must have strong communication skills, a professional attitude, and the ability to achieve daily and weekly targets. This role requires confidence, active listening, and effective customer handling.</p><p><b>Responsibilities:</b></p><ul><li>Manage inbound and outbound verification/closing calls</li><li>Communicate clearly, professionally, and persuasively</li><li>Verify customer details and maintain accurate records</li><li>Convert qualified leads into successful closures</li><li>Maintain call logs and achieve assigned KPIs</li><li>Follow scripts, quality standards, and company guidelines</li></ul><p><b>Requirements:</b></p><ul><li>Strong spoken English</li><li>Experience in closing, verification, or sales (preferred)</li><li>Ability to work independently and meet targets</li><li>Confident, active listener, with good objection-handling</li><li>Professional, punctual, and responsible</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package</li><li>Monthly bonuses and incentives</li><li>Friendly and supportive work environment</li><li>Growth and promotion opportunities</li><li>Paid training and guidance</li><li>Stable in-house campaign with long-term career potential</li></ul><p><b>Office Timings:</b></p><ul><li><b>7:00 PM &ndash; 5:00 AM</b> (Night Shift)</li></ul><p><b>Office Address:</b><br/>2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, Karachi</p><p><b>WhatsApp Contact:</b><br/>0319-5002892</p><p>Job Types: Full-time, Fresher</p><p>Pay: Rs40,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

Lead Closer / Verification Agent – Call Center

Tribe-d

<p><b>Calling Based Agents &ndash; Job Opportunity at Digit IT</b></p><p><b>Location:</b> Office 4 &amp; 5, 2nd Floor, Hina Center near usmania restaurant Block 13 A Gulshan-e-Iqbal, Karachi, 75050<br/><b>Job Type:</b> Part-Time<br/><b>Salary:</b> Based On Experience (Discussed during interview)<br/><b>Shifts:</b> Evening Shift</p><p><b>About the Role:</b></p><p>Digit IT is hiring <b>Calling-Based Agents</b> to join our growing team. The ideal candidate should have strong communication skills, confidence on calls, and the ability to engage customers effectively.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to potential customers/clients</li><li>Provide accurate information regarding services/products</li><li>Follow scripts and guidelines provided by the company</li><li>Maintain professionalism and a positive attitude</li><li>Achieve daily/weekly calling targets</li><li>Record and update call details in the system</li></ul><p><b>Requirements:</b></p><ul><li>Freshers and experienced candidates both can apply</li><li>Strong verbal communication skills</li><li>Basic knowledge of computers</li><li>Ability to work under minimum supervision</li><li>Must be punctual and responsible</li><li>Immediate joining preferred</li></ul><p><b>What We Offer:</b></p><ul><li>Friendly and supportive work environment</li><li>Training provided</li><li>Performance-based incentives</li><li>Growth opportunities</li><li>Flexible Working Hours</li></ul><p><b>Shift Timings: </b></p><ul><li>6:00 PM to 12:00 AM</li><li>7:00 PM to 1:00 AM</li><li>8:00 PM to 2:00 AM</li></ul><p><b>How to Apply:</b></p><p>Send your CV to <b>0333-0664692</b> (HR &ndash; Digit IT).<br/>Shortlisted candidates will be contacted for an interview.</p><p>Job Type: Part-time</p><p>Pay: Rs20,000.00 - Rs30,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Karachi Gulshan-E-Iqbal: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>Calling Agent: 3 years (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

CALLING SUPPORT AGENT

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>44685
</div></div></div></div><div><div><div><div><b>Job Location: </b>Karachi, PAK
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Fixed Term Worker
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>26/11/2025
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>27/11/2025
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><p>
This role involves handling inbound calls to assist customers, address their queries and ensure excellent customer service are provided. It also includes providing outbound services or sales calls when required. Strong communication skills and ability to work on holidays are essential for this role.</p></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Handle inbound calls, provide end to end solutions to clients</li><li>Ensure all client enquires, service request and complaints are handled as per defined processes.</li><li>To be updated with all contact center process and policies and bank product information.</li><li>Supporting the client on any client-initiated needs</li><li>Delivering on transactions, service requests, mobile/online training</li><li>Fulfill all service needs with maximum first call resolution</li><li>Co-browse with the Client in order to assist in resolving issues</li><li>Ability to solve problems and close issues without handing over</li><li>Educate and steer clients for interactions with the bank via online</li><li>Educate and conduct initial set up for online, ATMs etc where required</li><li>Suggest solutions Client might potentially need using analytics triggered next-best-conversation;</li><li>Perform a needs analysis with Clients on receiving calls</li></ul></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Call Center Management</li>
<li>Empathy and problem-solving</li>
<li>Possess customer centric and positive mindset with a can-do attitude</li>
<li>Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations.</li>
<li>Effective Communication</li>
<li>MS Office</li>
</ul></div></div><div><div><div><b>About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Contact Centre Agent

HS Consultants Pvt Ltd.

<p><b>What We&rsquo;re looking for</b></p><ul><li>Minimum Bachelor&rsquo;s degree</li><li>Excellent communication skills</li><li>Experience in a call center is a plus</li><li>Female candidates are preferred</li></ul><p><b>What HS Consultants Can Offer You:</b></p><ul><li>Competitive salary</li><li>On-job training</li><li>Career growth opportunities</li><li>Permanent position</li></ul><p><b>Company Description</b></p><p>Founded in 2003, HS Consultant (Pvt) Ltd. stands as Pakistan's premier foreign education consultancy. Representing over 500+ global universities and supported by a dedicated team of 30+ professionals across four locations, we combine industry expertise with advanced digital processes to fulfill our mission: providing unwavering support and guidance to help students achieve their career aspirations.</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs50,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Location:</p><ul><li>Karachi (Required)</li></ul><p>Work Location: In person</p>

Infinite Hauls

<p><b>We&rsquo;re Hiring: Freight Brokerage Manager USA Market</b></p><p>Join our expanding logistics &amp; freight team as a Freight Brokerage CSR</p><p><b>Salary Range:</b> 40,000 &ndash; 120,000 (based on experience)</p><p><b>Perks &amp; Benefits:</b><br/>Medical Allowance*<br/>Paid Annual Leaves*<br/>Fuel Allowance*<br/>660cc Car* after achive the target<br/>Conveyence only for Females</p><p>*<b>After probation period</b><br/>Career Growth Opportunities</p><p><b>Requirements:</b><br/>&#9989;Must have prior experience in USA Dialing<br/>*Strong communication &amp; negotiation skills<br/>*Ability to handle pressure &amp; multitask<br/>*Proficiency with dispatch/logistics software (preferred)<br/>*Collaborating with shippers and carriers to manage scheduled pick up And drop-offs.<br/>*Generating leads, attracting new prospects, and developing a new customer.<br/>*Providing customers with shipping quotes.</p><p>Monday to Friday 05:00pm to 02:30am</p><p>Onsite Position (Not Remote)</p><p>Location: DHA Phase 6 Khy e Ittehad Karachi<br/>Contact: +1 (720) 519-3905</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Work Location: In person</p><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

CSR / Call center agents

ibex. Pakistan

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  Oversee activities of his team and hence of Contact Centre in their respective shifts to insure quality performance and smooth operation. Organize and direct the staff of our Contact Centre. Assess team&rsquo;s work and giving them feedback to maximize performance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   To be able to handle team&rsquo;s concerns and provide conflict resolution. To address all grievances.
  </li>
  <li>
   To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
  </li>
  <li>
   To speak in an accent that is fully understood and appreciated by the consumer.
  </li>
  <li>
   To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
  </li>
  <li>
   To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
  </li>
  <li>
   Team member&rsquo;s development through additional training and goal setting as identified.
  </li>
  <li>
   To make sure that the employees are following the schedule properly.
  </li>
  <li>
   Maintain accurate agent performance stats and reports.
  </li>
  <li>
   To identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
  </li>
  <li>
   To improve and facilitate team work and coordination through effective communication within the team.
  </li>
  <li>
   Proficient in the use of Microsoft Office Suite..
  </li>
  <li>
   Other related job responsibilities as assigned by Contact Center Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge of Processes:
  </strong>
 </p>
 <ul>
  <li>
   Case Handling
  </li>
  <li>
   Call backs
  </li>
  <li>
   Escalations Handling
  </li>
  <li>
   Forwarding
  </li>
  <li>
   Reporting / Data Logging
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification &amp; Specifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree
  </li>
  <li>
   Minimum 2 years of international Call Center/Contact Center experience at supervisory level and team management
  </li>
  <li>
   Excellent communication to cater international customers
  </li>
  <li>
   Teamwork, discipline, and time management.
  </li>
  <li>
   Analytical Skills
  </li>
  <li>
   Excellent management and leadership skills
  </li>
  <li>
   Coaching Skills
  </li>
  <li>
   Ability to work under pressure
  </li>
  <li>
   Good in Microsoft Office (Excel &amp; Power Point)
  </li>
  <li>
   Flexible and adaptable
  </li>
 </ul>
</div>


Contact Center Supervisor

Explore 387+ Contact center agent in Karachi this December. Find roles across top companies and apply now to boost your career.

387 contact center agent jobs IN Karachi

Call Center Agent

Lead Closer / Verification Agent – Call Center

CALLING SUPPORT AGENT

Contact Centre Agent

Call Center Agent

CSR / Call center agents

Contact Center Supervisor