customer service executive Jobs in Karachi

customer service executive

customer support representative Jobs in Karachi

customer support representative

account officer

customer service representative Jobs in Karachi

customer service representative

sales agent

contact center agent

anekor

We are looking for Call Center Agent.Key Responsibilities:<ul><li>Manage inbound and outbound calls professionally.</li><li>Respond to customer inquiries, complaints, and requests promptly.</li><li>Provide accurate information regarding products or services.</li><li>Record and maintain detailed customer interaction logs.</li><li>Escalate complex issues to supervisors or relevant departments.</li><li>Meet performance targets including call quality and customer satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Customer-oriented with problem-solving abilities.</li></ul>Salary &amp; Benefits:<ul><li>PKR 25,000 + commission</li><li>Opportunities for career growth</li></ul>Location:<ul><li>Clifton, Block 9, Karachi</li></ul>Job Type: Full-timePay: Up to Rs25,000.00 per monthWork Location: In person

Call Center Agent

Inoviotech

Role Description Job Role: Call Center Agent - US Campaign Positions Available: 20 Salary: Up to PKR 40,000 + Commission. Are you confident on calls and motivated by results? Join our dynamic US-based outbound sales team!Requirements: Excellent English communication Experience in US Client Calling (preferred) Lead generation / Cold calling backgroundFresh candidates with strong communication can also apply Early joiners will be preferredOnsite &mdash; Night Shift (8PM - 5AM) Location: PECHS Block 6.If you're a go-getter who thrives on conversations and conversions, we want to hear from you! Let&rsquo;s turn conversations into conversions! Job Type: Full-timeJob Type: Full-timeApplication Question(s):<ul><li>Do You Have Prior call center experience with US Clients?</li><li>Rate your English Communication skills. out of 10</li><li>Can you make 100+ dials per day?</li><li>Are you available to work in night shift?</li><li>Can you start on immediate basis?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Call Center Agent - US Campaign

Jafar&sons

Job Title: International Call AgentWe are seeking a motivated and customer-focused International Call Agent to manage outbound calls with clients in the USA and Canada. The ideal candidate will provide exceptional service, resolve customer inquiries.Key Responsibilities<ul><li>Attend calls and coordinate with the rest of the team</li><li>Schedule meetings with the team according to the call</li><li>Redirect calls or provide information as per called request.</li><li>Import export knowledge on a basic scale is necessary, including shipping</li></ul>Requirements<ul><li>Excellent English verbal and written communication skills</li><li>Logistics shipping basic knowledge required</li><li>Previous call center experience (preferred)</li><li>Ability to work on night shifts and manage time effectively</li><li>Computer and typing proficiency</li></ul>Working Hours<ul><li>Working hours are flexible</li><li>On-site hours 11-7 PAK time</li><li>Flexible hours are offered according to the USA time once the applicant is approved</li><li>Working days are 5 in a week</li><li>Saturday and Sunday Off</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

International Call Agent

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements✔ Minimum 1 year of call center/customer service experience ✔ Strong verbal &amp; written communication skills ✔ Ability to handle objections and close sales confidently ✔ Self-motivated, target-driven, and eager to learn ✔ Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

OnCab Global

Job Title: Calling Agent (Cold Calling &amp; Appointment Booking)Company: Siznex Location: Onsite &ndash; Karachi Shift: Night Shift (US Hours)Siznex is hiring a professional and results-oriented Calling Agent to support our global healthcare distribution business, primarily serving the US market. This role is focused on outbound cold outreach and appointment booking for healthcare products, requiring excellent English communication skills and strong performance discipline.Sales Process &amp; Key Responsibilities:<ul><li>Conduct outbound cold outreach to healthcare prospects in the US market</li><li>Dial cold prospects from fresh, verified data lists</li><li>Maintain a high calling volume of 100&ndash;150 dials per day</li><li>Professionally qualify leads and book appointments for the sales team</li><li>Ensure a minimum of 1 booked appointment per day</li><li>Maintain accurate call logs, lead status, and appointment details in CRM systems</li><li>Follow approved scripts while adapting to conversations effectively</li></ul>Required Qualifications &amp; Skills:<ul><li>Mid-level experience in cold calling or appointment setting (healthcare preferred)</li><li>Fluent English communication skills with confident phone presence</li><li>Strong persuasion, objection-handling, and listening skills</li><li>Target-driven mindset with the ability to work under KPIs</li></ul>Preferred Experience:<ul><li>Experience working with US-based or international healthcare clients</li></ul>Compensation &amp; Benefits:<ul><li>Market-competitive salary up to PKR +50k, based on experience</li><li>Performance-based incentives</li><li>Structured learning and growth opportunities</li></ul>If you are a disciplined caller with strong English communication skills and experience in healthcare or international cold calling, we encourage you to apply and grow with Siznex&rsquo;s global healthcare sales team. Share your resume at oncabglobal@gmail.com with subject line: calling agentJob Type: Full-timePay: Rs5,000.00 - Rs60,000.00 per monthWork Location: In person

Calling Agent (Cold Calling & Appointment Booking)

HMARK Consultants

HMARK Consultants is hiring a full-time Call Agent to join our fast-growing overseas education team! We&rsquo;re looking for smart, confident communicators who can engage students, build trust, and help drive walk-ins.Responsibilities:<ul><li>Call and invite prospective students/parents for office meetings</li><li>Keep records updated and report to Head of Counselors</li><li>Follow up with leads to boost conversions</li><li>Build strong client relationships to generate offline leads</li></ul>Requirements:<ul><li>Intermediate English communication skills</li><li>Confident, friendly, and persuasive personality</li><li>MS Office &amp; research skills</li><li>1+ year relevant experience</li></ul>What We Offer:<ul><li>Competitive salary + high commissions</li><li>Career growth &amp; training</li><li>Supportive team + complimentary hot drinks</li></ul>Apply Now: Email: hmarkcons@gmail.com WhatsApp: 03352272275Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Call Agent - Karachi

Minerva Research Solutions

<div>Location: Karachi (On-site) 
Department: Patient Experience &amp; Support 
Employment Type: Full-Time | Night Shift<h3 class="jobSectionHeader">
Who We Are</h3>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality. We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain &mdash; from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence. Governed by FDA and ICH-GCP standards, we are committed to delivering data integrity, participant safety, and reliable insights at every touchpoint.
We are expanding our Customer Experience function and seeking a customer-centric, articulate, and resilient professional to join our high-performance team.<h3 class="jobSectionHeader">
Role Summary</h3>
As a Call Center Representative, you will serve as the frontline ambassador for Minerva, representing our service standards, values, and commitment to excellence. You will play a critical role in guiding patients, partners, and stakeholders with accurate information and empathetic engagement, ensuring a seamless and compliant service experience.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage inbound and outbound interactions to support patient and client inquiries on clinical services, ensuring clarity, professionalism, and accuracy.</li><li>
Deliver a frictionless customer journey by proactively understanding needs, resolving concerns, and providing tailored support.</li><li>
Support appointment coordination, participant onboarding, and dissemination of study-related information, ensuring compliance with confidentiality and data-handling standards.</li><li>
Maintain a high standard of service delivery aligned with Minerva&rsquo;s CX principles and regulatory guidelines (FDA/ICH-GCP).</li><li>
Collaborate with cross-functional teams to drive timely issue resolution and consistent service continuity.</li><li>
Maintain complete and compliant CRM documentation of all customer interactions.</li><li>
Identify service gaps and escalate complex situations to the relevant teams for swift resolution.</li></ul><h3 class="jobSectionHeader">
Required Qualifications &amp; Experience</h3><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Exceptional communication skills in English &mdash; neutral/US accent preferred.(MANDATORY)</li><li>
Minimum 1 year of international customer support experience (contact center, BPO, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus but not mandatory.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Ability to perform in a target-driven, high-volume, and fast-paced environment.</li><li>
Proficiency in customer service platforms/CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adjust to evolving business needs.</li></ul><h3 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h3><ul><li>
Competitive compensation with performance-based rewards</li><li>
Comprehensive medical insurance</li><li>
EOBI retirement benefits</li><li>
Structured Learning &amp; Development pathways, including certifications and career mobility</li><li>
Paid annual, medical, and casual leave</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-driven work culture</li><li>
Internal recognition &amp; employee engagement initiatives</li><li>
Modern digital tools and a technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact programs</li></ul><h3 class="jobSectionHeader">
Work Schedule</h3>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h3 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h3>
Minerva Research Solutions is an Equal Opportunity Employer. We foster a culture where individuals are valued for their unique perspectives, encouraged to challenge the status quo, and empowered to unleash their potential.
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Call Center Representative (Night Shift)

Explore 404+ Contact center agent in Karachi this December. Find roles across top companies and apply now to boost your career.