customer service representative Jobs in Karachi

customer service representative

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customer support executive

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customer sales representative

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customer services specialist

contact center agent

Experts Communication

Experts Communication is looking for a Contact Center Representative (CSR) to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 55,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)<ul><li>Five working days (Saturday and Sunday off)</li><li>Uncapped commissions and performance-based bonuses</li><li>Career growth opportunities with promotions every four months based on performance</li><li>Monthly company-sponsored dinners</li><li>Annual picnic and annual grand dinner</li><li>Triannual Rewards</li><li>Health insurance coverage</li></ul>Kickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Contact Center Representative

E Data Solutions

We Are Hiring Fresh &amp; Energetic Youngsters For Outbound Lead Generation Projects.Start Your Career In A Reputed Call Center.Built Your Speaking, Listening &amp; Communication Skills.Fixed Salary 25000.Attendance Bonus 5000.Handsome Fixed Salary Package additional Commissions + Daily, Weekly &amp; Monthly Promotions.Candidate Must Speak &amp; Understand Basic English.Candidate Must Be Under 28 Year.Fresh &amp; Experienced both are welcome.Evening Shift Available:Evening Shift Hours: 6 PM to 12:30 AMWalk &amp; Interview Monday to Saturday 7:00 pm to 11:00 pmIF YOU WANT TO EARN &amp; LEARN IN A FRIENDLY ENVIRONMENT. . . Feel free to drop your resume.You will get a call to schedule your interview.Contact: 0315-2807729 or 0312-0012288(FOR MORE INFO CALL BETWEEN 6PM to 11PM)Job Types: Full-time, Contract, Internship, Fresher Contract length: 6 monthsPay: From Rs25,000.00 per monthWork Location: In person

Call Center Agents !!

Mars BPO

Job Description: We are hiring Customer Sales Representatives to join our growing call center team. The ideal candidates will handle outbound calls, communicate with international clients, and promote our services professionally.Requirements:<ul><li>Strong English communication skills.</li><li>Confidence in dealing with U.S. customers.</li></ul>Resolve customer concerns and escalate complex issues when necessary<ul><li>Work collaboratively with the sales and support team to ensure smooth operations.</li></ul>Resolve customer queries efficiently while maintaining a positive attitude.Fresh candidates with good communication skills are also encouraged to apply Build and maintain strong relationships with customers.What We Offer:<ul><li>Competitive salary and performance-based bonuses.</li><li>Professional training and career development.</li></ul>Office Timings:<ul><li>6:00 PM &ndash; 4:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Calling Agent

HRCONSOL

Key Responsibilities<ul><li>Manage inbound and outbound calls, as well as WhatsApp communications, to assist customers and connect them with doctors.</li><li>Handle the complete 6&ndash;7 step customer process from order placement and confirmation to post-service feedback.</li><li>Deliver accurate, empathetic, and professional customer interactions at all times.</li><li>Maintain detailed and updated records in CRM systems.</li><li>Achieve KPIs related to call quality, customer satisfaction, and service efficiency.</li><li>Collaborate with team members to enhance processes and overall customer experience.</li><li>Share insights and feedback to continuously improve campaign performance.</li></ul>Qualifications Education:<ul><li>Bachelor&rsquo;s degree in Business Administration, Pharmacy, Health Sciences, or a related field.</li><li>Intermediate-qualified candidates with strong call centre experience are also encouraged to apply.</li></ul>Experience &amp; Skills:<ul><li>1&ndash;3 years of experience in customer service or contact centers (experience with Ibex or other reputed BPOs preferred).</li><li>Prior experience in healthcare or wellness campaigns is mandatory.</li><li>Excellent communication skills in English and Urdu (both written and verbal).</li><li>Strong interpersonal skills, empathy, and customer-oriented mindset.</li><li>Ability to manage high call volumes professionally.</li><li>Proficient in CRM and call center software</li><li>Can be able to do rotational shifts</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Pharmacist

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 
 The Contact Center Team Lead will be responsible for managing a team of voice and chat agents to ensure the delivery of exceptional customer service. This role involves overseeing daily operations, monitoring performance, and implementing strategies to improve efficiency and customer satisfaction. The candidate will be required to be able to operate in all shifts based on rotation and business requirements and manage the shifts for his/her team.
 
 
 
 
 
 Key result Areas
 
 
 
 
 <ul>
 <li>
 Ensure that the team meets or exceeds performance metrics, including average handling time, first call resolution, and customer satisfaction scores.
 </li>
 <li>
 Monitor and evaluate agent performance, providing feedback and coaching to improve skills and productivity.
 </li>
 <li>
 Develop and implement training programs to enhance agent capabilities.
 </li>
 <li>
 Handle escalated customer issues and resolve them promptly.
 </li>
 <li>
 Maintain accurate records of team performance and prepare regular reports for management
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 A bachelor's degree in business administration, management, or a related field is required.
 
 Experience at a bank for an inbound contact center in chat and voice is necessary.
 
 </li>
 <li>
 Minimum of 3 years of experience in a contact center environment, with at least 1 year in a supervisory role.
 </li>
 <li>
 Excellent communication skills in Urdu and in English (Spoken/Written)
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Aware of State Bank policies for contact centers
 </li>
 <li>
 Proficiency in using contact center software and CRM systems.
 </li>
 <li>
 Ability to analyze data and make informed decisions.
 </li>
 <li>
 Proficient in using excel and word
 </li>
 </ul>
 
 
</div>

Team Lead Contact Center (Mashreq Digital Bank Pakistan)

The Content House

<ul><li>Handle a high volume of inbound and/or outbound calls in a timely manner.</li><li>Identify customer needs, answer questions, and provide accurate information about products and services.</li><li>Resolve customer complaints and issues with patience and efficiency.</li><li>Process orders, forms, and applications as required.</li><li>Document all call information and actions taken in the customer database.</li><li>Follow communication scripts and use knowledge bases to guide customer interactions.</li><li>Meet personal and team qualitative and quantitative targets.</li></ul>Qualifications &amp; Skills:<ul><li>High school diploma or equivalent.</li><li>Excellent verbal communication and active listening skills.</li><li>Patient, empathetic, and a professional phone manner.</li><li>Ability to handle stressful situations and difficult calls calmly.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Call Center Agent

Position: Customer Service Agent &ndash; Health Product Campaign Location: Karachi, Pakistan (On-site) Number of Positions: 30 Salary Range: PKR 80,000 &ndash; 110,000 + Benefits Employment Type: Full-Time Joining: ImmediateAbout the RoleHRCONSOL is hiring energetic and customer-focused Customer Service Agents for our top Health Tech client in Karachi. You&rsquo;ll be part of a dynamic team driving inbound and outbound awareness and product campaigns &mdash; connecting customers to healthcare solutions that truly make an impact.If you have prior experience in health-related campaigns, strong communication skills in English &amp; Urdu, and love interacting with people &mdash; this role is for you!Key Responsibilities<ul><li>Handle inbound &amp; outbound calls and WhatsApp chats to connect customers with doctors for consultations.</li><li>Manage the end-to-end 6&ndash;7 step protocol with customers &mdash; from order placement and confirmation calls to post-service feedback.</li><li>Ensure accurate, empathetic, and professional communication at all times.</li><li>Maintain updated and precise customer records in CRM systems.</li><li>Meet and exceed KPIs for call handling, quality, and customer satisfaction.</li><li>Collaborate with team members to improve campaign outcomes and service efficiency.</li><li>Share feedback and insights to enhance the customer experience.</li></ul>Required Education<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Health Sciences, or related field.</li><li>Intermediate-qualified candidates with exceptional call center experience are also encouraged to apply.</li></ul>Experience &amp; Skills<ul><li>1&ndash;3 years of experience in customer service or contact centers (preferably with Ibex or other reputable BPOs).</li><li>Prior exposure to health or wellness campaigns is mandatory.</li><li>Excellent communication in English &amp; Urdu (verbal &amp; written).</li><li>Strong interpersonal skills, empathy, and customer-centric mindset.</li><li>Ability to handle high call volumes while maintaining professionalism.</li><li>Proficiency in CRM and call center software.</li></ul>How to Apply:Send your resume to jobs@hrconsol.com with the subject line &ldquo;Customer Service Agent &ndash; Health Campaign&rdquo;.Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Service Agent – Health Product Campaign

Explore 443+ Contact center agent in Karachi this November. Find roles across top companies and apply now to boost your career.