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customer support executive Jobs in Karachi

customer support executive

account manager (client servicing) Jobs in Karachi

account manager (client servicing)

contact center agent

THESKINFIT

Job Description: We&rsquo;re looking for a detail-oriented and confident communicator to join our operations team. Your main responsibility will be to contact customers, confirm their orders and address details, and ensure every order is processed accurately. Over time, you&rsquo;ll also be trained to handle the mid-mile delivery phase including arranging couriers, tracking parcels, and coordinating with logistics partners to make sure deliveries go smoothly.Key Responsibilities:<ul><li>Call customers to confirm order details, delivery addresses, and contact information.</li><li>Ensure all order data is accurate before dispatch.</li><li>Maintain communication with customers for order updates or clarifications.</li><li>Assist in coordinating with courier companies and delivery partners.</li><li>Help arrange and schedule deliveries for smooth order flow.</li><li>Support the operations team in tracking parcels and resolving delivery issues.</li><li>Learn and manage mid-mile delivery processes as part of on-the-job training.</li></ul>Requirements:<ul><li>Good communication skills (verbal). English is not mandatory</li><li>Confident on calls and comfortable interacting with customers.</li><li>Strong attention to detail and basic data entry skills.</li><li>Good time management and organizational abilities.</li><li>No prior experience required &mdash; training will be provided.</li><li>Candidates familiar with customer service or logistics will be a plus.</li></ul>Monday To Saturday 10 am till 7 pmSend email at careers@theskinfit.comPay: Up to Rs38,000.00 per monthWork Location: In person

Calling Agent - Order Confirmation

ABS INTERNATIONAL

We are looking for someone who has worked in a call center and knows how to listen to calls and check if the agent did a good job or not.<ul><li>Salary: PKR 45,000 &ndash; 55,000/month</li><li>Shift: 6:00 PM &ndash; 2:00 AM</li><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Job Type: Full-Time | On-Site</li></ul>Your Daily Work Will Include:<ul><li>Listen to recorded and live calls of our agents</li><li>Give each call a score based on a checklist we provide</li><li>Write simple and clear feedback for agents and their team leads</li><li>Attend weekly team meetings to discuss call quality</li><li>Report any common mistakes or problems to the manager</li></ul>We Need Someone Who:<ul><li>Has at least 6 months to 1 year of call monitoring experience in a BPO or call center</li><li>Understands how sales and customer support calls work</li><li>Can use Excel or Google Sheets and call recording tools</li><li>Can write feedback in English clearly</li><li>Is available to work evening shift, 6 days a week &mdash; on-site only</li></ul>&gt; Important &mdash; Please Read Before Applying:This job is only for people who have worked in a call center or BPO. If your experience is in software testing, IT, or app/website QA &mdash; this is not the right role for you.Salary &amp; Benefits:<ul><li>PKR 45,000 &ndash; 55,000 per month based on experience</li><li>Salary always paid on time &mdash; no exceptions</li><li>proper training provided from day one</li><li>Clear path to grow into Senior QA or Team Lead role</li><li>Stable long-term job with a well-established company</li></ul>How to Apply:Apply on Indeed with your updated CV. Keep your phone active &mdash; we will call shortlisted candidates directly.We welcome applications from all candidates regardless of gender or background.Pay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Do you have at least 1 year of experience monitoring or auditing calls in a BPO or call center? (Yes/No)</li><li>Have you worked specifically with sales or customer support calling processes &mdash; not software or IT testing? (Yes/No)</li><li>Are you available to work 6 days a week from 6:00 PM to 2:00 AM consistently? (Yes/No)</li><li>Do you currently reside in or near Gulshan-e-Iqbal, Karachi? (Yes/No)</li><li>Have you used a QA scorecard or call evaluation form to grade agent performance? (Yes/No)</li><li>Are you comfortable providing written feedback to agents and team leads in English? (Yes/No)</li><li>Do you have experience attending or conducting calibration sessions? (Yes/No)</li><li>Is your background strictly in voice-process or contact center QA &mdash; no software, app, or website testing? (Yes/No)</li></ul>Work Location: In person

Call Quality Assurance Analyst — BPO / Call Center

Human Capital HR Solutions

Quality Control Manager (Call Center QA)Location: Remote Industry: BPOHuman Capital HR Solutions is hiring a Quality Control Manager for one of its international clients operating in the dietary supplements industry. We are looking for an experienced professional with a strong background in Call Center Quality Assurance and Sales Quality Management to ensure high-quality customer interactions and continuous performance improvement.Key Responsibilities:Listen to and evaluate 50&ndash;60 sales calls dailyAssess operator performance using internal quality standardsIdentify gaps in sales communication and objection handlingProvide clear, constructive feedback to improve agent performancePrepare quality reports and monitor overall call center performanceEnsure compliance with quality assurance policies and proceduresRequirements:Bachelor's degree in Business Administration, Management, Communications, or a related field3&ndash;5 years of experience in Quality Assurance/Quality Control within a Sales Call CenterStrong understanding of sales processes, customer service, and objection handlingExcellent analytical, listening, and communication skillsFluency in English and Urdu (spoken and written)Self-motivated with the ability to work independently in a remote environmentStrong attention to detail and report-writing skillsWhat We Offer:Fully remote working opportunityWork with an international organizationProfessional growth in a fast-paced environmentCollaborative and performance-driven cultureApply Now!Send your updated resume to: careers1.hc@gmail.comOnly shortlisted candidates will be contacted.Pay: Rs33,851.93 - Rs152,918.03 per monthWork Location: In person

Quality Control Manager (Call Center QA)

Devalle

We are looking for a highly technical ViciDial expert to help us build a world-class dialing platform for our sales team.<ul><li>This is not a call center position.</li><li>This is not a support position.</li><li>This is a technical systems role.</li></ul>Your mission is to help us transform our current ViciDial environment into a modern, organized, scalable platform that can support a rapidly growing sales organization.What You Will Build<ul><li>A cleaner and more user-friendly ViciDial experience</li><li>Modern agent dashboards</li><li>Improved live transfer workflows</li><li>Better reporting and analytics</li><li>Organized call recording systems</li><li>Custom operational dashboards</li><li>Performance tracking systems</li><li>Campaign management tools</li><li>Scalable infrastructure that supports future growth</li></ul>What You Must Know<ul><li>ViciDial</li><li>Asterisk</li><li>Linux</li><li>MySQL</li><li>SIP Trunks</li><li>Telnyx</li><li>Call Routing</li><li>Call Recording Management</li><li>Server Administration</li><li>Reporting and Analytics</li></ul>What Success Looks Like<ul><li>Agents can easily find call recordings</li><li>Managers can quickly view performance reports</li><li>Live transfers work efficiently</li><li>The system is clean and organized</li><li>Reporting is accurate and easy to understand</li><li>The platform feels modern and professional</li><li>New agents can quickly learn the system</li></ul>Responsibilities<ul><li>Customize and improve ViciDial</li><li>Build custom reports and dashboards</li><li>Improve user experience for agents and managers</li><li>Organize call recordings and reporting systems</li><li>Configure campaigns and user permissions</li><li>Optimize call routing and transfers</li><li>Troubleshoot technical issues</li><li>Recommend improvements to increase efficiency</li><li>Document systems and processes</li></ul>How to Applyhttps://nphjobs.lovable.app/applyPay: From Rs1,500.00 per hourWork Location: Remote

Remote ViciDial Systems Engineer | Asterisk | Linux | Telnyx

Inqline

Job Title: QA EngineerCompany: ConnectLoop Location: Karachi, Pakistan Work Type: Full-time, in-office Schedule: 5 days a week from the office Experience Required: 3&ndash;5 yearsAbout ConnectLoopConnectLoop is an AI technology company building AI-powered sales agents that help businesses capture leads, answer customer questions, qualify prospects, book meetings, and follow up across channels such as websites, WhatsApp, email, and CRM systems.We are looking for a detail-oriented QA Engineer to join our Karachi office and help ensure our product is reliable, accurate, and ready for customers.About the RoleAs a QA Engineer at ConnectLoop, you will be responsible for testing our web application, AI agent workflows, APIs, integrations, dashboards, and customer-facing features. You will work closely with the product and engineering teams to identify issues, document bugs, verify fixes, and help improve the overall quality of the platform.This is an in-office role based in Karachi, and the candidate is expected to work from the office 5 days a week.Key Responsibilities<ul><li>Create, execute, and maintain test plans, test cases, and QA checklists.</li><li>Perform manual testing for web applications, admin dashboards, APIs, and AI-powered features.</li><li>Test end-to-end user flows such as sign-up, onboarding, AI agent setup, chat, lead capture, appointment booking, and CRM integrations.</li><li>Evaluate AI agent behavior for accuracy, hallucinations, conversation flow, lead qualification quality, and overall user experience based on the Product Requirements.</li><li>Test integrations with tools such as CRMs, email platforms, calendars, WhatsApp, and other third-party systems.</li><li>Identify, document, and track bugs using tools such as ClickUp, Jira, Linear, or similar platforms.</li><li>Work closely with developers to reproduce issues and verify fixes.</li><li>Perform regression testing before releases.</li><li>Perform performance testing.</li><li>Maintain and update QA documentation including test cases, regression suites, release checklists, and testing procedures.</li><li>Participate in release validation, smoke testing, and user acceptance testing (UAT) activities before production deployments.</li><li>Validate lead data, CRM synchronization, analytics events, and workflow execution to ensure data accuracy across systems.</li><li>Ability to analyze application logs, API responses, and error reports to assist with troubleshooting.</li><li>Test APIs using Postman or similar tools.</li><li>Ensure the product works properly across different browsers, devices, and screen sizes.</li><li>Help improve QA processes, release standards, and product quality.</li></ul>Required Skills &amp; Experience<ul><li>3&ndash;5 years of experience in software quality assurance.</li><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.</li><li>Strong experience with manual testing of web applications.</li><li>Good understanding of QA processes, test planning, bug reporting, and regression testing.</li><li>Experience testing APIs using Postman or similar tools.</li><li>Familiarity with browser developer tools for debugging network requests, console errors, and frontend issues.</li><li>Good understanding of application performance, page load behavior, and responsiveness testing.</li><li>Ability to write clear, detailed, and well-structured bug reports.</li><li>Good understanding of software development workflows.</li><li>Strong attention to detail and problem-solving skills.</li><li>Good communication skills and ability to work with developers, product managers, and designers.</li><li>Comfortable working in a fast-paced startup environment where processes evolve rapidly and team members take ownership across multiple areas.</li><li>Ability to work from the Karachi office 5 days a week.</li></ul>Nice to Have<ul><li>Experience with automation testing tools such as Selenium, Cypress, Playwright, or similar.</li><li>Basic SQL knowledge for data validation.</li><li>Experience testing AI chatbots, AI agents, or machine learning products.</li><li>Experience testing SaaS, CRM, calendar, email, or messaging integrations.</li><li>Familiarity with Agile/Scrum development processes.</li><li>Understanding of usability, performance, and security testing.</li></ul>Ideal CandidateThe ideal candidate is detail-oriented, organized, and comfortable working in a fast-moving AI startup environment. You should be able to test products from both a technical and user perspective. Since ConnectLoop is building AI-powered sales agents, you should also be comfortable reviewing AI responses and making sure the experience feels accurate, professional, and useful for customers.Why Join ConnectLoop<ul><li>Work on a modern AI product with real customers.</li><li>Join a growing AI startup at an early stage.</li><li>Work closely with product, engineering, and leadership teams.</li><li>Opportunity to grow into a Senior QA or QA Lead role.</li><li>Be part of a team building AI sales technology for global businesses.</li></ul>Pay: Rs1,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>software quality assurance.: 3 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

QA Engineer

FMCG

Key Responsibilities:Customer Service Operations<ul><li>Manage day-to-day customer service operations across all communication channels (phone, email, social media, WhatsApp, and in-person interactions).</li><li>Ensure timely and effective resolution of customer inquiries, complaints, and service requests.</li><li>Develop and maintain customer service policies, procedures, and service standards.</li></ul>Team Management<ul><li>Lead, coach, and develop the customer service team.</li><li>Monitor team performance against established KPIs and service levels.</li><li>Conduct regular performance reviews, training, and coaching sessions.</li><li>Foster a customer-centric culture within the department.</li></ul>Customer Satisfaction &amp; Retention<ul><li>Drive initiatives to improve customer satisfaction, loyalty, and retention.</li><li>Monitor customer feedback and implement corrective actions.</li><li>Manage customer escalations and ensure prompt resolution.</li></ul>Process Improvement<ul><li>Identify opportunities to enhance customer service processes and operational efficiency.</li><li>Collaborate with Sales, Marketing, Operations, Supply Chain, and IT teams to improve the customer journey.</li><li>Implement automation and digital solutions to improve service delivery.</li></ul>Reporting &amp; Analytics<ul><li>Prepare and present customer service reports and dashboards.</li><li>Analyze customer trends, complaints, and service performance metrics.</li><li>Provide recommendations to improve customer experience and operational effectiveness.</li></ul>Stakeholder Management<ul><li>Coordinate with internal departments to resolve customer concerns.</li><li>Ensure smooth communication between customers and business functions.</li><li>Support management in strategic customer service initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Customer Retention Rate</li><li>First Response Time</li><li>First Contact Resolution (FCR)</li><li>Complaint Resolution Time</li><li>Service Level Achievement</li><li>Customer Complaint Reduction</li><li>Team Productivity &amp; Quality Scores</li></ul>Qualifications<ul><li>Bachelor's degree in Business Administration, Marketing, Customer Service, or a related field.</li><li>Master's degree preferred.</li></ul>Experience<ul><li>6&ndash;10 years of experience in Customer Service, Customer Experience, Contact Center, or Client Relations.</li><li>Minimum 3 years of managerial experience leading customer service teams.</li></ul>Skills &amp; Competencies<ul><li>Customer Relationship Management</li><li>Team Leadership &amp; Coaching</li><li>Complaint Handling &amp; Conflict Resolution</li><li>Process Improvement</li><li>Data Analysis &amp; Reporting</li><li>Communication &amp; Interpersonal Skills</li><li>Stakeholder Management</li><li>Problem Solving &amp; Decision Making</li><li>Customer-Centric Mindset</li></ul>Work Location: In person

Customer Services Manager

MAP Group Of Companies

Job Title: Sales ExecutiveCompany OverviewMAP ENTERPRISES (Pvt) Ltd, is an international freight forwarder, NVOCC and shipping agent since more than 2 decades, having branch offices all over the country and having a network of agents all over the world with professional and diligent staff and overseas partners.MAP Enterprises (Pvt) Ltd was established to cater requirements of exporters and importers of Pakistan as forwarder &amp; NVOCC, to the entire satisfaction and give top class service with tracking of consignment to the buyers of their product.Job Summary:The Sales Executive will drive sales and expand the client base for our NVOCC and freight forwarding services by identifying new business opportunities and developing client relationships.Qualifications:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing or Advertising.</li></ul>Duties and Responsibilities:<ul><li>Develop relationships with customers and generate new business.</li><li>Form a customer base by establishing communication with prospective clients, understanding their supply chain needs and building out proposals to meet their requirements.</li><li>Solicit our client&rsquo;s services which include Ocean Import/Export, Air Import/Export, Ocean Export, Distribution &amp; Warehousing, Cargo Insurance..</li><li>Meet the monthly goals given by management.</li><li>Maintain consistent communication with our client&rsquo;s Operations/Customer Service Departments.</li></ul>Benefits:<ul><li>Competitive salary plus commission and incentives.</li><li>Health insurance.</li><li>Professional development opportunities.</li><li>Leave encashment.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Clifton: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

MARKETING AND SALES EXECUTIVE

Explore 77+ Contact center agent in Karachi this July. Find roles across top companies and apply now to boost your career.