customer service representative Jobs in Karachi

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customer support representative Jobs in Karachi

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customer support executive Jobs in Karachi

customer support executive

contact center agent

Experts Communication

Experts Communication is hiring a Call Center Agent to join our team. We are looking for individuals with strong communication skills, a customer-focused approach, and the ability to handle outbound and inbound calls professionally. If you have experience in customer service or sales, this is a great opportunity to grow in a dynamic work environment.Salary: 40,000 - 60,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AM Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilities<ul><li>Handle inbound and outbound calls professionally</li><li>Provide customer support, information, and sales assistance</li><li>Resolve customer inquiries and complaints effectively</li><li>Meet and exceed monthly sales and performance targets</li><li>Maintain accurate call logs and follow-up records</li><li>Ensure customer satisfaction and build strong relationships</li></ul>Requirements<ul><li>Minimum 1 year of experience in a call center or customer service role</li><li>Strong verbal and written communication skills</li><li>Ability to handle objections and close sales confidently</li><li>Self-motivated, target-driven, and eager to learn</li><li>Ability to work the night shift (7:00 PM &ndash; 4:00 AM)</li></ul>Benefits<ul><li>Five working days (Saturday &amp; Sunday off)</li><li>Competitive salary with performance-based growth (evaluated every four months)</li><li>Monthly company-paid dinners</li><li>Annual picnic and dinner</li></ul>Join Experts Communication and advance your career in the call center industry.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Experienced Call Center Agent

Hiring Pakistan

Female Team Leader &ndash; DU &amp; Etisalat CampaignJob Location: Karachi Office Timing: 10:00 AM to 6:30 PM Job Type: Full-Time Salary: Depends on experience and interview performanceWe are looking for an experienced, confident, and result-oriented Female Team Leader for DU and Etisalat telecom campaigns. The ideal candidate should have strong leadership skills, excellent communication abilities, and previous experience in managing a call center or sales team.Job Responsibilities<ul><li>Lead, manage, and motivate the female sales team to achieve daily and monthly targets.</li><li>Monitor team performance, attendance, call quality, and productivity.</li><li>Provide coaching, training, and performance feedback to team members.</li><li>Manage DU and Etisalat campaign operations professionally.</li><li>Ensure agents follow approved scripts, processes, and company policies.</li><li>Support agents in handling difficult customers and closing sales.</li><li>Prepare daily, weekly, and monthly performance reports.</li><li>Conduct team meetings and communicate targets and campaign updates.</li><li>Maintain a positive and professional working environment.</li><li>Coordinate with management regarding team progress and operational issues.</li><li>Assist with recruitment, onboarding, and training of new agents when required.</li><li>Ensure customer and sales records are maintained accurately.</li></ul>Job Requirements<ul><li>Only female candidates may apply.</li><li>Previous experience in DU and Etisalat telecom campaigns is mandatory.</li><li>Experience as a Team Leader, Senior Sales Agent, or Floor Supervisor will be preferred.</li><li>Strong leadership and team-management skills.</li><li>Excellent communication and interpersonal skills.</li><li>Good sales, customer-dealing, and problem-solving abilities.</li><li>Ability to work under pressure and achieve assigned targets.</li><li>Basic computer knowledge and familiarity with CRM or call center systems.</li><li>Responsible, punctual, professional, and target-oriented attitude.</li><li>Ability to motivate, train, and manage a sales team effectively.</li></ul>Salary and Benefits<ul><li>Salary depends on relevant experience and interview performance.</li><li>Performance-based incentives and commissions may be offered.</li><li>Professional and supportive work environment.</li><li>Career growth opportunities.</li><li>Training and development support.</li></ul>Job DetailsPosition: Female Team Leader Campaign: DU and Etisalat Location: Karachi Office Timing: 10:00 AM to 6:30 PM Employment Type: Full-Time Gender: Female Only Salary: Depends on interview and experienceEmail: info.hiringpakistan@gmail.comWhatsApp Number: +92 348 23 50367Application Question(s):<ul><li>Are you Female?</li><li>Fill out The Form ? https://bit.ly/jobs-in-pakistan</li></ul>Experience:<ul><li>Du: 1 year (Preferred)</li><li>Etisalat: 1 year (Preferred)</li></ul>Language:<ul><li>Fluent English (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Team Leader

BMA Investment Advisors

About the RoleWe are seeking a dynamic and results-driven Team Lead &ndash; Call Center to lead our Inbound and Outbound Call Center team. The ideal candidate will be responsible for supervising customer service representatives, ensuring exceptional customer experience, driving team performance, and maintaining service quality.Key Responsibilities<ul><li>Lead, supervise, and motivate a team of Customer Service Representatives.</li><li>Team Lead has to build their own team of Customer Service Representatives.</li><li>Manage daily inbound and outbound call center operations.</li><li>Monitor team performance against KPIs, SLAs, and quality standards.</li><li>Conduct regular coaching, feedback, and performance reviews.</li><li>Handle customer escalations and ensure timely resolution of complaints.</li><li>Train, onboard, and mentor new team members.</li><li>Ensure compliance with company policies, procedures, and quality standards.</li><li>Prepare daily, weekly, and monthly operational reports.</li><li>Monitor call quality and identify opportunities for process improvements.</li><li>Foster a positive, collaborative, and high-performance team culture.</li><li>Coordinate with internal departments to ensure seamless customer service.</li><li>Drive customer satisfaction, productivity, and continuous service improvement.</li></ul>RequirementsEducation<ul><li>Bachelor's degree in Business Administration, Management, Marketing, or a related discipline.</li></ul>Experience<ul><li>Minimum 3&ndash;5 years of experience in Customer Service or Contact Center Operations.</li><li>At least 1&ndash;2 years in a Team Lead or Supervisory role.</li><li>Mandatory experience in an Asset Management Company Experience managing both Inbound and Outbound Call Center operations.</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have? </li><li>Current/ Last salary range </li><li>Expected Salary </li><li>Notice Period </li></ul>Work Location: In person

Team Lead – Call Center

Shark Innovation Labs

Key ResponsibilitiesMinimum 10 years of practical experience in Export operations, customs clearance, freight forwarding, or a licensed clearing agent.Experience working with a freight forwarder, customs clearing agent, Exporter, or shipping company.Strong knowledge of Pakistan Customs procedures, WeBOC, GD processing, import documentation, and customs regulations.Hands-on experience handling Export from multiple origins, including China, Europe, the USA, the Middle East, and Southeast Asia.Experience managing a wide range of commodities such as machinery, industrial equipment, spare parts, chemicals, food products, consumer goods, and project cargo.Ability to coordinate with customs authorities, shipping lines, transporters, terminal operators, and government agencies to ensure timely clearance and delivery.Experience using ERP systems or freight forwarding software is an advantage.Requirements:* Bachelor&rsquo;s degree in Business, Supply Chain, Logistics, or a related field is preferred.Relevant industryIn-depth knowledge of International Imports trade laws, and familiarity with ERP systems.Min 8 to 12 yrsWhat We Offer:<ul><li>Free Lunch Facility</li><li>Medical Insurance</li><li>Performance-based bonus.</li><li>Leave Encashment</li></ul>recruitment@sharkmea.comJob Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Shipping: 1 year (Required)</li></ul>Work Location: In person

Export Manager

eMaymar Digital Marketing

We are looking for a motivated, energetic, and results-driven Outbound Calling -International Sales to join our team. The ideal candidate should have strong communication and sales skills, with the confidence to engage prospects, negotiate effectively, and close deals professionally.Key Responsibilities:<ul><li>Make outbound calls for US-based digital marketing campaigns</li><li>Contact and engage international prospects in a professional manner</li><li>Present company services effectively and build customer interest</li><li>Negotiate, convince, and close sales opportunities confidently</li><li>Maintain accurate records of calls and customer interactions</li><li>Achieve daily, weekly, and monthly sales targets</li></ul>Requirements:<ul><li>Minimum 1 or 2 years of experience in sales, cold calling, or international call center campaigns</li><li>Strong communication and interpersonal skills</li><li>Excellent spoken and written English</li><li>Good sales, negotiation, and persuasion abilities</li><li>Self-motivated, target-oriented, and confident personality</li><li>Ability to work in a fast-paced environment</li></ul>Eligibility Criteria:<ul><li>Graduates will be preferred</li><li>Previous experience in an International Call Center or Cold Calling campaign is highly preferred.</li></ul>Working Hours:Night Shift: 7:00 PM &ndash; 4:00 AMWorking Days:Monday to FridaySalary &amp; Benefits:<ul><li>Competitive base salary</li><li>Performance-based incentives for exceeding targets</li><li>Professional and growth-oriented work environment</li></ul>Work Location: In personWork Location: In person

Outbound Calling-International Sales (Night Shift)

Jafar&sons

Send your Resume on WhatsApp +923272318873Apply only a shipping agent experienced personRequired assistant shipping Executive for container booking with the line and international forwarder.Minimum experience 3 years.Good at English speaking and writing.Saturday and Sunday offOffice location DHA Phase 7 Khayaban-E-Abbasi KarachiJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Assistant Shipping Executive

Graphicblok

Sales Executive (Female Only) &ndash; DU &amp; Etisalat CampaignLocation: Onsite (Karachi) Shift: Morning Shift Job Type: Full-TimeAbout the RoleGraphicblok is looking for energetic, confident, and goal-oriented Female Sales Executives to join our DU &amp; Etisalat Telecom Campaign. If you're passionate about sales and motivated by performance-based earnings, this opportunity is for you.Key Responsibilities<ul><li>Contact potential customers and promote DU &amp; Etisalat telecom services.</li><li>Understand customer requirements and recommend suitable packages.</li><li>Achieve daily, weekly, and monthly sales targets.</li><li>Maintain professional communication with customers.</li><li>Record and update customer information accurately.</li><li>Work collaboratively with the sales team to maximize conversions.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum Intermediate (Bachelor's preferred).</li><li>Good communication and negotiation skills.</li><li>Sales or call center experience is preferred.</li><li>Self-motivated and target-driven.</li><li>Basic computer knowledge.</li></ul>Benefits<ul><li>Professional sales training.</li><li>Career growth opportunities.</li><li>Friendly and supportive work environment.</li><li>Performance-based rewards and recognition.</li><li>Opportunity to work on one of the UAE's leading telecom campaigns (DU &amp; Etisalat).</li></ul>Working Schedule<ul><li>Morning Shift</li><li>Monday to Saturday</li><li>Onsite (Karachi)</li></ul>Apply NowIf you're confident, motivated, and ready to build a successful career in sales, we'd love to have you on our team.Join Graphicblok and start earning based on your performance!Pay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Sales Executive (Female Only) – DU & Etisalat Campaign

Explore 74+ Contact center agent in Karachi this August. Find roles across top companies and apply now to boost your career.