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Sanofi

<div>Job title: Customer Engagement Manager<ul><li>
Location: Dubai, UAE</li></ul>
About the job
As Customer Engagement Manager within our Marketing team, you'll orchestrate seamless customer journeys and drive field excellence through high-impact campaigns, events, and omnichannel engagement that puts healthcare professionals at the center of everything we do. Ready to get started?
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs. As part of our customer engagement team, you'll bridge strategy and execution &ndash; translating brand priorities into personalized customer experiences, enabling field teams with cutting-edge digital tools, and ensuring every interaction drives meaningful outcomes for healthcare professionals and patients.
About Sanofi:
We're an R&amp;D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:<ul><li>
Execute customer activation events including local and international congresses, speaker tours, standalone events, and virtual webinars, ensuring excellence in planning, delivery, and compliance</li><li>
Lead campaign planning in partnership with Omnichannel teams, ensuring localized content adaptation, optimized channel mix, and effective field enablement</li><li>
Orchestrate customer journeys by translating brand priorities into monthly activities, continuously refining segments based on healthcare professional behavior and market evolution</li><li>
Drive CRM adoption and digital tool utilization across field teams, reviewing monthly engagement KPIs and translating performance insights into closed-loop improvements</li><li>
Maintain close field engagement through regular account visits (minimum 2 days per week), supporting key account managers and driving strategic project execution in top accounts</li><li>
Engage Key Opinion Leaders and Digital Opinion Leaders to share scientific insights, campaign updates, and address customer objections, while collecting structured HCP feedback to assess channel effectiveness</li><li>
Collaborate cross-functionally with Sales, Medical Affairs, Analytics &amp; CRM, Regulatory, and Omnichannel teams to ensure seamless execution and customer-centric ways of working</li></ul>
About you<ul><li>
Experience: Minimum 4 years of commercial experience in pharmaceuticals or MedTech, with a proven track record in customer activation, field enablement, or commercial excellence roles</li><li>
Soft and technical skills: Strong customer journey orchestration and campaign execution capabilities; proficiency with CRM and digital tools; excellent communication and stakeholder management skills; analytical mindset with the ability to translate data into actionable insights; customer-centric approach with change management experience; cross-functional collaboration expertise</li><li>
Education: Bachelor's degree, preferably in Pharmacy, Medicine, or Life Sciences; MBA or Marketing degree is a plus</li><li>
Languages: Business-fluent written and spoken English</li></ul>
Why choose us?<ul><li>
Shape how healthcare professionals experience our breakthrough treatments &ndash; putting customer centricity at the heart of everything we do</li><li>
Work at the intersection of strategy and execution, translating brand vision into real-world impact through omnichannel engagement and field excellence</li><li>
Drive digital transformation with cutting-edge CRM tools and data-driven insights that continuously optimize customer experiences</li><li>
Build meaningful relationships with leading healthcare professionals, Key Opinion Leaders, and field teams across diverse markets</li><li>
Thrive in a collaborative, agile environment that values innovation, continuous learning, and bold thinking</li><li>
Grow your career with access to cross-functional opportunities, mentoring, and a company that invests in your development</li><li>
Make a real difference for patients with high unmet needs while working in a purpose-driven, inclusive culture</li></ul>
Pursue Progress. Discover Extraordinary.
Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary &ndash; together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.
null</div>

Customer Engagement Manager

CSi - LANDMARK GROUP

<div>
 
 
 CSi
 
 is a
 
 new, integrated business unit under Landmark Group
 
 , bringing together the most critical growth-driving capabilities into one unified engine. We are building the next phase of our growth&mdash;and at the center of it is a newly launched strategic division:
 
 CSi &ndash; Customer, Strategy &amp; Intelligence.
 
 This isn&rsquo;t just another team. This is
 
 where customer, data, product, and AI come together to shape the future of retail.
 
 It combines:
 
 <ul>
 <li>
 Data &amp; Analytics
 </li>
 <li>
 Loyalty (Shukran)
 </li>
 <li>
 Partnerships &amp; Co-brands
 </li>
 <li>
 Performance &amp; Digital Marketing
 </li>
 <li>
 Customer Product &amp; Martech
 </li>
 </ul>
 
 
 
 
 
 CSi stands for
 
 
 <ul>
 <li>
 
 C &ndash; Customer (CX)
 
 &rarr; Building seamless, end-to-end customer journeys
 </li>
 <li>
 
 S &ndash; Strategy &amp; Analytics
 
 &rarr; Driving smarter business decisions through data
 </li>
 <li>
 
 i &ndash; Intelligence (AI + BI)
 
 &rarr; Powering everything with AI-led insights
 </li>
 </ul>
 
 
 
 
 
 We are looking for a Manager &ndash; Loyalty Strategy &amp; Growth to lead the strategic design and optimization of the Shukran loyalty program. This role will be responsible for driving long-term customer value (CLTV), retention, and engagement by defining lifecycle journeys, campaign strategy, and loyalty initiatives across a cross-functional ecosystem including CRM, Martech, Product, Partnerships, and Analytics.
 
 
 
 
 
 
 
 The ideal candidate is a strategic thinker with strong commercial acumen, capable of translating customer insights into impactful loyalty initiatives that deliver measurable business results.
 
 
 
 
 
 
 
 Job Title: Manager &ndash; Loyalty Strategy &amp; Growth
 
 
 
 
 Job Location: Dubai
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Loyalty Strategy &amp; Planning
 
 <ul>
 <li>
 Define and own the loyalty strategy and roadmap, aligned with business objectives
 </li>
 <li>
 Identify and prioritize initiatives across campaigns, lifecycle journeys, partnerships, and gamification
 </li>
 <li>
 Balance short-term commercial impact with long-term customer value creation
 </li>
 <li>
 Leverage customer insights, market trends, and competitive benchmarks to continuously evolve the program
 </li>
 </ul>
 
 
 
 
 Customer Lifecycle &amp; CLTV Optimization
 
 <ul>
 <li>
 Design and optimize end-to-end customer journeys (onboarding, engagement, retention, reactivation, tier progression)
 </li>
 <li>
 Partner with Analytics teams to define segmentation and targeting strategies
 </li>
 <li>
 Identify opportunities to improve customer lifetime value, frequency, and retention
 </li>
 <li>
 Incorporate customer feedback and behavioral insights into journey design
 </li>
 </ul>
 
 
 
 
 Campaign Strategy &amp; Orchestration
 
 <ul>
 <li>
 Define the campaign strategy and calendar across key commercial moments
 </li>
 <li>
 Lead cross-functional alignment with CRM, Martech, Product, and Business teams to ensure seamless execution
 </li>
 <li>
 Ensure campaigns are delivered consistently across regions, concepts, and channels
 </li>
 </ul>
 
 
 
 
 Partnerships &amp; Gamification
 
 <ul>
 <li>
 Work closely with the Partnerships team to translate partnerships into commercially impactful loyalty initiatives
 </li>
 <li>
 Design gamification mechanics (challenges, missions, rewards) to drive engagement and behavioral change
 </li>
 <li>
 Identify new engagement opportunities to differentiate the loyalty program
 </li>
 </ul>
 
 
 
 
 Performance, Experimentation &amp; Optimization
 
 <ul>
 <li>
 Define success metrics and KPIs for all loyalty initiatives in collaboration with Analytics
 </li>
 <li>
 Establish a test-and-learn agenda (A/B testing, pilots, POCs)
 </li>
 <li>
 Continuously optimize campaigns and journeys based on data-driven insights
 </li>
 <li>
 Monitor performance and identify opportunities for improvement across lifecycle stages
 </li>
 </ul>
 
 
 
 
 Stakeholder Management &amp; Cross-functional Collaboration
 
 <ul>
 <li>
 Act as the central point of coordination across CRM, Martech, Product, Partnerships, and Analytics teams
 </li>
 <li>
 Ensure alignment on priorities, timelines, and expected outcomes
 </li>
 <li>
 Influence stakeholders and drive decision-making
 </li>
 </ul>
 
 
 
 
 Budget Management &amp; Commercial Efficiency
 
 <ul>
 <li>
 Own and manage the loyalty marketing and campaign budget, ensuring optimal allocation of resources
 </li>
 <li>
 Evaluate investment decisions based on expected ROI and business impact
 </li>
 <li>
 Track performance vs spend and identify opportunities to improve efficiency
 </li>
 <li>
 Ensure campaigns and initiatives are delivered within budget while maximizing returns
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 7+ years of experience in marketing, with a focus on loyalty program management or customer relationship management.
 </li>
 <li>
 Experience in leading ATL and BTL marketing campaigns
 </li>
 <li>
 Experience leading strategic initiatives and cross-functional projects
 </li>
 <li>
 Strong stakeholder management and influencing skills across multiple teams
 </li>
 <li>
 Strong analytical skills with the ability to interpret data and draw actionable insights.
 </li>
 <li>
 Experience with marketing automation tools, CRM platforms, and analytics software.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
 </li>
 <li>
 Creative thinking and problem-solving abilities, with a passion for driving results and exceeding targets.
 </li>
 </ul>
 
 
 
 
 
 Key Skills:
 
 
 <ul>
 <li>
 Strategic thinking with strong commercial mindset
 </li>
 <li>
 Ability to translate data into actionable strategies
 </li>
 <li>
 Strong stakeholder management and influencing skills
 </li>
 <li>
 Structured problem-solving and prioritization
 </li>
 <li>
 Ability to operate in a fast-paced, complex environment
 </li>
 </ul>
 
 
 
 
 
 Why join CSi?
 
 
 
 This is where your role becomes bigger than just a job. You&rsquo;ll get to:
 
 <ul>
 <li>
 Work at the intersection of
 
 Product, Data, AI, and Customer Experience
 
 </li>
 <li>
 Build solutions that impact
 
 millions of customers across multiple brands
 
 </li>
 <li>
 Be part of a
 
 high-ownership, high-visibility team
 
 </li>
 <li>
 Solve real business problems&mdash;not just execute tasks
 </li>
 <li>
 Shape how
 
 modern retail operates in the region
 
 </li>
 </ul>
 
 
 
 
 
 Who should apply?
 
 
 
 If you are someone who:
 
 <ul>
 <li>
 Thinks
 
 customer-first
 
 </li>
 <li>
 Loves solving problems using
 
 data and technology
 
 </li>
 <li>
 Wants to work on
 
 AI, Martech, Product, or Analytics
 
 </li>
 <li>
 Enjoys working in a
 
 fast-paced, high-impact environment
 
 </li>
 </ul>
 
 
 CSi is where you should be.
 
 
 
 
 
 
 We&rsquo;re not just hiring for roles. We&rsquo;re building the
 
 future of customer intelligence at scale.
 
 
 
 If you want to be part of something that is
 
 strategic, visible, and truly impactful&mdash;this is your moment.
 
 
</div>

Marketing Manager - Loyalty

Sephora

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Merchant - Skin Care
</div><div><h3 class="jobSectionHeader">Profile
</h3>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectivly. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
POSITION PURPOSE:
<ul><li>The Category Merchant will be working on maximizing the sales and growth of the Skincare category while being fully responsible for the permanent and non-permanent merchandising in all stores of Sephora ME.
</li>She/he will ensure that the products appear at the point of sale at the appropriate time and correct quantities bearing in mind Sephora&rsquo;s overall retail and category strategies. 
<li>
</li></ul>KEY RESPONSIBILITIES:
Assortment Management and Merchandizing
<ul><li>Plan and manage product lifecycle, and prepare sales and stock plans under supervision of Category manager
</li><li>Ensure proper stock levels in stores and online for display and sales for animations and thematic
</li><li>Secure planograms of allocated brands and ensure full merchandizing visibility
</li><li>Implement and maintain regional assortment on SKU level and manage allocated catalogue of brands&rsquo; portfolio.
</li><li>Maintain skincare calendar including launches, expansion and opening of new doors, and discontinuation strategies
</li><li>Prepare sales forecast on SKU level by country in alignment with brand budget. Propose the most relevant product mix.
</li><li>Monitor stock based on forecasts and flag overstock situations to management, particularly monitoring slow sellers and suggest action plan
</li><li>Analyze every aspect of the brand performance (bestselling points&hellip;) and ensure that they reach their full potential.
</li><li>Conduct quarterly brand assortment analysis and propose action plan on optimization of sku&rsquo;s and merchandising
</li><li>Initiate and follow up on the regulation and compliance of all new sku&rsquo;s
</li><li>Plan activations, launches, animations, and marketing activities with brand partners and internal teams.
</li><li>Develop and manage training support with brands and education department.
</li></ul>Brand Management
<ul><li>Responsible for overseeing the entire lifecycle of skincare brands within allocated portfolio
</li><li>Build relationships with partners and organizational stakeholders
</li><li>Develop and execute comprehensive brand strategies aligned with company objectives and market opportunities
</li><li>Communicate with Brands regularly to ensure projects are developed and delivered on time
</li><li>Identify all viable sales opportunities
</li><li>Report on progress to the upper management
</li><li>Develop engaging sales presentations backed by relevant data and case studies
</li>Work with marketing and customer service teams to ensure all client issues get resolved efficiently 
<li>
</li></ul>Omnichannel and Marketing
<ul><li>Collaborate closely with cross-functional teams
</li><li>Coordinate with relevant teams on brand activation for Ecom visibility, content, and instore animations. Attend the weekly meeting to set M+1 priorities
</li><li>Securing optimized brand assets for activations
</li><li>Secure samples and gift quantities for ecommerce activations (GWP, PWP&hellip;)
</li><li>Select brand participation for PR events 3 times a year as per Sephora guidelines (gifting, stand&hellip;)
</li><li>Coordinate with PR on annual seeding and PR plans with brand partners
</li><li>Ensure timely implementation of digital campaigns
</li><li>Secure samples and gifts quantities for CRM activations and ensure timely implementation
</li><li>Define products to be highlighted in CRM emailers, in line with category priorities
</li><li>Coordinate and align with social team on calendar priorities and activations such as competitions, gifts, etc.
</li>Attend and participate in weekly omni and marketing meetings 
<li>
</li></ul>Ecommerce
<ul><li>Define Ecommerce related assortment for Skincare category and ensure assortment&rsquo;s update communication to all stakeholders
</li><li>Ensure balanced e-store representation of brand and SKU launches
</li><li>Liaise with Ecommerce team for marketing support (assets, activations&hellip;) and ensure its timely delivery from third parties
</li><li>Provide regular and timely updates on the digital activations and opportunities that occur on a monthly and repeated basis.
</li>Secure online exclusivities and pre-launches from brand and ensure successful implementation. 
<li>
</li></ul>Communication &amp; Reporting
<ul><li>Prepares monthly category and brand performance KPI&rsquo;s defined by management
</li><li>Tracks monthly brand budgets by country and by store
</li><li>Regular meetings and communication with brands to align on brand performance and build constructive and transparent communication.
</li>Ensure correct budget tracking and timely reinvoicing 
<li>
</li></ul>Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.
</li><li>Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention
</li><li>Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand
</li><li>Drive strategic decision making through effective communication at a senior management level
</li><li>Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.
</li><li>Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions
</li><li>Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels
</li>Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies 
<li>
</li></ul>Customer Insights
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term
</li><li>Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly
</li><li>Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)
</li><li>Establish analytics and reporting structure to educate other leaders about customers and CRM tactics
</li>Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value 
<li>
</li></ul>Loyalty Program
<ul><li>Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.
</li><li>Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)
</li><li>Interpret campaign performance data and turn them into actionable business insights and communication guidelines
</li><li>Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts
</li><li>Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program
</li><li>Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.
</li><li>Develop Beauty Pass members experience that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.
</li>Build the brand love for the loyalty program by building a strong promise and communicating loudly about the perks. 
<li>
</li></ul>Team Structure &amp; Talent Management
<ul><li>Recommend appropriate organizational, budgetary and resource changes as needed.
</li>Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams. 
<li>
</li></ul>SKILLS AND QUALITIFCATIONS
<ul><li>Minimum 3-4 years&rsquo; experience
</li><li>Strong analytical skills with the ability to interpret data and make data-driven decisions
</li><li>Proven experience in Brand Management
</li><li>Excellent communication, presentation, and interpersonal skills
</li><li>Ability to manage multiple projects simultaneously and meet deadlines
</li>Ability to work effectively both autonomously and as part of a team. 
<li>
</li></ul>Here, you will find:
<ul><li>Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
</li><li>Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
</li><li>Work that brings, fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference 
</li></ul>Join us and belong to something beautiful.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">SEPHORA
 
MAISON
 
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
 
The House provides a superior selection of quality products and always keeps pace with the latest trends.
 
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
 
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
 
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div>

Merchant - Skin Care

Landmark Group

<div>
 
 
 ROLE OVERVIEW
 
 
 
 We are looking for a high-impact, business-driven Head of Marketing to lead Home Box&rsquo;s next phase of growth and brand evolution. This role requires a leader who has successfully driven brand transformation in a B2C/retail environment, with a strong bias towards digital-first marketing, performance-led growth, and omnichannel excellence.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 Brand Strategy &amp; Customer Experience
 
 
 <ul>
 <li>
 Define and lead Home Box&rsquo;s brand positioning, architecture, and communication frameworks
 </li>
 <li>
 Drive brand transformation to make HomeBox modern, relevant, and differentiated in the GCC
 </li>
 <li>
 Build strong, insight-led narratives around key life moments (new homes, families, celebrations)
 </li>
 <li>
 Ensure a consistent and elevated customer experience across all touchpoints &mdash; online, in-store, delivery, and post-purchase
 </li>
 <li>
 Partner with retail, VM and Ecom Operation to enhance Customer journeys (discovery &rarr; purchase &rarr; delivery &rarr; service) both Offline and Online
 </li>
 </ul>
 
 
 
 
 
 Creative &amp; Content
 
 
 <ul>
 <li>
 Lead end-to-end content strategy and execution across all channels and touchpoints
 </li>
 <li>
 Drive campaign development from idea, manifesto, and storytelling to final execution
 </li>
 <li>
 Oversee creation of brand films, digital content, social media (reels, posts, stories), CRM (SMS/WhatsApp), radio, OOH, in-store creatives, and ecommerce content (PDPs, banners)
 </li>
 <li>
 Ensure content is platform-first, insight-led, and performance-optimized
 </li>
 <li>
 Build scalable systems for content planning, production, and distribution with speed and consistency
 </li>
 <li>
 Work closely with designers, agencies, and internal teams to maintain high creative standards
 </li>
 </ul>
 
 
 
 
 
 Trade Marketing &amp; Omni Growth
 
 
 <ul>
 <li>
 Lead trade marketing strategy to drive store footfall, in-store conversion, and sell-through
 </li>
 <li>
 Plan and execute promotions, in-store activations, and local store marketing initiatives
 </li>
 <li>
 Develop focus store action plans to drive traffic and performance in priority locations
 </li>
 <li>
 Drive omnichannel growth (Click &amp; Collect, App adoption, cross-channel shopping behavior)
 </li>
 <li>
 Manage media planning and budget allocation across digital and offline channels with ROI focus
 </li>
 <li>
 Build and manage partnerships, tie-ups, and PR opportunities to enhance reach and brand visibility
 </li>
 <li>
 Collaborate with VM and retail teams to ensure strong in-store communication and execution excellence
 </li>
 </ul>
 
 
 
 
 
 Customer Value Management (CRM &amp; Digital Growth)
 
 
 <ul>
 <li>
 Own the customer lifecycle strategy &mdash; acquisition, engagement, retention, and reactivation
 </li>
 <li>
 Lead CRM programs across SMS, WhatsApp, and loyalty initiatives
 </li>
 <li>
 Drive data-led marketing, leveraging analytics for segmentation, personalization, and targeting
 </li>
 <li>
 Focus on key metrics: Churn, Frequency, repeat purchase, conversion rates, and retention
 </li>
 <li>
 Carry out Voice of Customer research, Brand Audits &amp; Mystery Shopping from time to time
 </li>
 </ul>
 
 
 
 
 
 Campaign Planning &amp; Calendar Management
 
 
 <ul>
 <li>
 Own the annual marketing calendar, balancing brand-building and category-driving campaigns
 </li>
 <li>
 Plan and execute key campaigns across brand moments, seasonal peaks, and category priorities
 </li>
 <li>
 Ensure strong alignment between commercial goals, category focus, and campaign storytelling
 </li>
 <li>
 Drive cross-functional collaboration with buying, retail, ecommerce, and operations teams
 </li>
 <li>
 Ensure on-time, high-quality execution across all markets and channels
 </li>
 </ul>
 
 
 
 
 
 KEY SKILLS &amp; EXPERIENCE
 
 
 <ul>
 <li>
 12&ndash;15 years of experience in B2C / Retail / Omni marketing
 </li>
 <li>
 Proven track record in brand transformation and scaling growth through digital-first marketing
 </li>
 <li>
 Strong understanding of digital marketing platforms, performance marketing, and ecommerce
 </li>
 <li>
 Hands-on experience in trade marketing, store footfall generation, and omnichannel integration
 </li>
 <li>
 Strong understanding of content ecosystems and multi-channel storytelling
 </li>
 <li>
 Commercial acumen with focus on ROI, growth, and profitability
 </li>
 <li>
 Experience in GCC or similar markets is a strong advantage
 </li>
 </ul>
 
 
</div>

Associate General Manager - Marketing (Home Box)

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
Reporting to: Marketing Director.
Location: Dubai, United Arab Emirates. 
Position Purpose:
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management. 
You will excel and enjoy this position if you are ready to actively handle the following missions:
Strategy
<ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul> 
Customer Insight
<ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul> 
Loyalty Program<ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul> 
 Team Structure &amp; Talent Management<ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul> 
Here, you will find:<ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div> 
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

Saqan

About Saqan:Saqan is an innovative Real Estate Web Builder and SaaS CRM platform that empowers real estate professionals to build stunning websites, manage client relationships, and streamline property management processes with ease. We are expanding our team and looking for a driven and client-focused Technical Sales &amp; Client Success Manager to join us in Dubai.About the RoleWe are seeking a Software Sales Executive / Pre-Sales Consultant with strong knowledge of digital tools preferably in the real estate industry. Your goal is to drive new sales, deliver compelling demos, and customise solutions based on client needs. Experience selling CRM, SaaS, or digital marketing solutions is highly preferred.Must-Have Skills:<ul><li>Proven SaaS / Software Sales experience &mdash; preferably in CRM, marketing automation, or real estate solutions</li><li>Strong understanding of real estate workflows (lead management, listings, portals, sales teams, etc.)</li><li>Own the full sales cycle &mdash; from lead qualification to closing</li><li>Prepare proposals, RFP responses, and upsell opportunities</li><li>Provide market feedback to product and marketing teams</li></ul>Compensation Structure<ul><li>Basic Salary: Competitive fixed base</li><li>Commission: Tiered commission structure based on monthly sales performance</li></ul>Job Type: Full-time

Head of Sales - Saqan.ae - Real Estate Platform

Namaste Properties LLC

Job Title: Digital Marketing Manager &ndash; Real Estate (UAE Experience Mandatory)Company: Namaste Properties LLCLocation: Dubai, UAE | Immediate JoiningAbout the Role:Namaste Properties LLC is seeking a high-performing Digital Marketing Manager with proven UAE real estate experience. This is a performance-focused role for a professional who excels in lead generation, campaign optimization, email marketing, and ROI-driven digital strategies. You will take full ownership of digital marketing campaigns, including social media, PPC, SEO/SEM, email marketing, landing page optimization, and reporting.Key Responsibilities:<ul><li>Lead digital marketing campaigns across Google Ads, Meta, YouTube, LinkedIn, and retargeting platforms</li><li>Generate high-quality property leads through PPC, SEO, SEM, CRO, and email marketing</li><li>Build and optimize high-converting landing pages and run A/B tests</li><li>Plan, execute, and monitor email marketing campaigns for lead nurturing and conversion</li><li>Manage social media strategy and paid promotions aligned with sales objectives</li><li>Optimize budgets to reduce cost per lead (CPL) and increase ROI</li><li>Monitor campaign performance using analytics dashboards and CRM tools</li><li>Collaborate with the sales team to ensure alignment of marketing with revenue goals</li><li>Prepare performance reports and implement continuous improvement strategies</li></ul>Requirements:<ul><li>1-3+ years of digital marketing experience in Real Estate Industry</li><li>Mandatory UAE real estate digital marketing experience</li><li>Strong knowledge of Google Ads, Meta Ads Manager, SEO/SEM tools, CRM platforms, and automation</li><li>Proven ability to scale campaigns, improve lead quality, and optimize CPL</li><li>Analytical, data-driven, and KPI-focused</li><li>Excellent communication skills</li><li>Immediate joiners preferred</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives</li><li>Opportunity to manage marketing for premium Dubai real estate projects</li><li>Full ownership of campaigns and creative freedom</li><li>Growth-oriented and supportive work environment</li></ul>How to Apply:Send your CV and portfolio to +971562828638Subject: Digital Marketing Manager &ndash; Real EstateNote: This position is strictly for candidates with UAE real estate digital marketing experience.Job Types: Full-time, PermanentPay: AED4,500.00 - AED9,500.00 per monthWork Location: In person

Digital Marketing Specialist

Explore 595+ Crm manager in Dubai this April. Find roles across top companies and apply now to boost your career.