sales manager

relationship manager

operations manager

finance manager

manager

crm manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

Realtree Properties

Role Overview Tele Sales / CRM Manager will be responsible for leading Tele Sales team function while overseeing CRM operations to ensure effective lead management, performance tracking, and cross-department coordination. This role combines strategic planning with hands-on execution to drive sales efficiency, team performance, and business growth.Key Responsibilities1. Tele Sales Team Management<ul><li>Manage day-to-day Tele Sales operations and performance monitoring.</li><li>Support HR in the recruitment and onboarding of new Tele Sales team members.</li><li>Monitor, evaluate, and assess individual and team performance against KPIs and targets.</li><li>Oversee and participate in client meetings generated by the Tele Sales team when required.</li><li>Monitor calling activities, lead follow-ups, and meeting conversions.</li><li>Assign targets and conduct regular performance reviews.</li></ul>2. CRM &amp; Leads Management<ul><li>Oversee the management and continuous updating of the CRM system with accurate client and lead data.</li><li>Track, analyze, and report on client interactions, lead performance, and conversion metrics.</li><li>Support Real Estate Agents in managing client relationships through effective CRM utilization.</li><li>Coordinate with Sales and Marketing teams to enhance lead quality and drive business growth.</li><li>Provide ongoing training and support to team members on CRM best practices.</li><li>Prepare regular activity, performance, and reports.</li></ul>3. Roadshows &amp; Events Coordination<ul><li>Plan, coordinate, and support roadshows and promotional events locally and internationally.</li><li>Ensure smooth scheduling, team coordination, and operational alignment during events.</li><li>Develop roadshow strategies, timelines, and budgets in collaboration with management.</li><li>Support follow-up processes post-events to maximize lead conversion.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2 years of experience in the Dubai Real Estate market.</li><li>Minimum 3 years of experience in Tele Sales or Telemarketing.</li><li>Strong negotiation, communication, and customer service skills.</li><li>Proven experience using CRM systems.</li><li>Knowledge of UAE real estate regulations is an advantage.</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field.</li><li>Energetic, results-driven, and able to perform under pressure to meet KPIs and targets.</li></ul>What We Offer<ul><li>Competitive salary with an attractive commission structure.</li><li>Medical insurance and employment visa.</li><li>Dynamic, inclusive, and performance-driven work culture.</li><li>Personal branding and professional development support.</li><li>Fast-track growth opportunities within a rapidly expanding real estate organization.</li></ul>Why Join Real Tree Properties?<ul><li>A transparent, value-driven brokerage trusted by international investors.</li><li>A technology-enabled ecosystem designed to help teams sell smarter and faster.</li><li>Access to high-net-worth clients and leading developers in Dubai.</li><li>A collaborative and supportive environment driven by innovation, performance, and growth.</li></ul>If you are a results-driven and strategic leader with a passion for real estate sales, we invite you to apply for this exciting opportunity. Join our dynamic team and contribute to our continued success in the real estate industry. send your CV to saba@realtree.ae or WhatsApp / Call me +971 52 201 8507Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthExperience:<ul><li>Dubai Real Estate: 2 years (Required)</li><li>CRM Manager / Tele Sales Manager: 3 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

CRM Manager / Tele Sales Manager - Real Estate

Role Overview Tele Sales / CRM Manager will be responsible for leading Tele Sales team function while overseeing CRM operations to ensure effective lead management, performance tracking, and cross-department coordination. This role combines strategic planning with hands-on execution to drive sales efficiency, team performance, and business growth.Key Responsibilities1. Tele Sales Team Management<ul><li>Manage day-to-day Tele Sales operations and performance monitoring.</li><li>Support HR in the recruitment and onboarding of new Tele Sales team members.</li><li>Monitor, evaluate, and assess individual and team performance against KPIs and targets.</li><li>Oversee and participate in client meetings generated by the Tele Sales team when required.</li><li>Monitor calling activities, lead follow-ups, and meeting conversions.</li><li>Assign targets and conduct regular performance reviews.</li></ul>2. CRM &amp; Leads Management<ul><li>Oversee the management and continuous updating of the CRM system with accurate client and lead data.</li><li>Track, analyze, and report on client interactions, lead performance, and conversion metrics.</li><li>Support Real Estate Agents in managing client relationships through effective CRM utilization.</li><li>Coordinate with Sales and Marketing teams to enhance lead quality and drive business growth.</li><li>Provide ongoing training and support to team members on CRM best practices.</li><li>Prepare regular activity, performance, and reports.</li></ul>3. Roadshows &amp; Events Coordination<ul><li>Plan, coordinate, and support roadshows and promotional events locally and internationally.</li><li>Ensure smooth scheduling, team coordination, and operational alignment during events.</li><li>Develop roadshow strategies, timelines, and budgets in collaboration with management.</li><li>Support follow-up processes post-events to maximize lead conversion.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 2 years of experience in the Dubai Real Estate market.</li><li>Minimum 3 years of experience in Tele Sales or Telemarketing.</li><li>Strong negotiation, communication, and customer service skills.</li><li>Proven experience using CRM systems.</li><li>Knowledge of UAE real estate regulations is an advantage.</li><li>Bachelor&rsquo;s degree in business administration, Marketing, or a related field.</li><li>Energetic, results-driven, and able to perform under pressure to meet KPIs and targets.</li></ul>What We Offer<ul><li>Competitive salary with an attractive commission structure.</li><li>Medical insurance and employment visa.</li><li>Dynamic, inclusive, and performance-driven work culture.</li><li>Personal branding and professional development support.</li><li>Fast-track growth opportunities within a rapidly expanding real estate organization.</li></ul>Why Join Real Tree Properties?<ul><li>A transparent, value-driven brokerage trusted by international investors.</li><li>A technology-enabled ecosystem designed to help teams sell smarter and faster.</li><li>Access to high-net-worth clients and leading developers in Dubai.</li><li>A collaborative and supportive environment driven by innovation, performance, and growth.</li></ul>If you are a results-driven and strategic leader with a passion for real estate sales, we invite you to apply for this exciting opportunity. Join our dynamic team and contribute to our continued success in the real estate industry. send your CV to saba@realtree.ae or WhatsApp / Call me +971 52 201 8507Job Type: Full-timePay: AED8,000.00 - AED12,000.00 per monthExperience:<ul><li>CRM Manager / Tele Sales Manager: 3 years (Required)</li><li>Dubai Real estate: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

CRM Manager / Tele Sales Manager - Rea Estate

DOLCE&GABBANA

<div>
 
 Dolce &amp; Gabbana, a global leader in luxury fashion and beauty, seeks a
 
 strategic and results-driven E-commerce, Digital &amp; CRM specialist
 
 to lead 360&deg; digital &amp; CRM initiatives across the GCC region.
 
 
 
 
 
 Based in Dubai, this role is responsible for shaping and leading regional E-com, Digital &amp; CRM strategies in alignment with brand guidelines and global vision.
 
 
 The mission for the role is to
 
 translate global brand vision into impactful regional activations
 
 , elevate brand equity, drive sell-out, and reinforce Dolce &amp; Gabbana Beauty&rsquo;s leadership in the luxury beauty segment.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 
 
 
 Digital Marketing:
 
 
 
 
 
 <ul>
 <li>
 Align the strategy with key stakeholders to optimize digital investments and ensure effective media mix across paid, owned, and earned channels
 </li>
 <li>
 Manage influencer and digital content strategies to maximize awareness and engagement across Instagram, TikTok, YouTube, and emerging digital platforms
 </li>
 <li>
 Measure and report digital campaign performance (ROI, reach, CPM, engagement), providing actionable insights to optimize future investments
 </li>
 <li>
 Partner and closely collaborate with Global and Regional Digital Teams to ensure digital content, brand assets, as well as digital strategies are aligned with key priorities of the region
 </li>
 <li>
 Ensure a strong and efficient digital plan across all channels of distribution &amp; retailers
 </li>
 <li>
 Monitor competitors&rsquo; digital activities and propose innovative activations to reinforce Dolce &amp; Gabbana Beauty&rsquo;s online leadership
 </li>
 <li>
 Research new Digital Marketing trends and best practices across various countries to amplify the digital investment in the Middle East region
 </li>
 </ul>
 
 
 
 
 
 CRM &amp; Consumer Engagement:
 
 
 
 
 
 <ul>
 <li>
 Develop and deploy CRM strategies across boutiques and department stores to drive client retention and loyalty
 </li>
 <li>
 Collaborate with HQ CRM and retailer teams to implement personalized, data-driven activations and clienteling initiatives
 </li>
 <li>
 Lead CRM data &amp; dashboards to drive the action plans on recruitment and retaining the clients
 </li>
 <li>
 Leverage consumer insights and segmentation to tailor brand experiences across online and offline touchpoints.
 </li>
 <li>
 Ensure distributors &amp; retailers compliance with brand CRM standards and implementation guidelines
 </li>
 <li>
 Provide monthly insights on CRM actions and KPIs
 </li>
 </ul>
 
 
 
 
 
 E-Commerce &amp; E-Retail:
 
 
 
 
 
 <ul>
 <li>
 Manage online presence across regional E-retailers, ensuring perfect CARS (Content, Assortment, Ratings &amp; Reviews, Search) execution
 </li>
 <li>
 Align E-retail activations with commercial and marketing priorities, maximizing online visibility and conversion.
 </li>
 <li>
 Track and report key e-commerce KPIs: Sales, Market Share, ROAS, Conversion Rate, and Traffic.
 </li>
 <li>
 Monitor competitors&rsquo; e-commerce activities and propose innovative activations to reinforce Dolce &amp; Gabbana Beauty&rsquo;s online leadership.
 </li>
 </ul>
 
 
 
 
 
 Budget &amp; Performance Management:
 
 
 
 
 
 <ul>
 <li>
 Oversee &amp; optimize A&amp;P budgets across all channels ensuring efficient allocation and ROI for all e-retail, digital &amp; CRM activations
 </li>
 <li>
 Monitor, report and optimize E-commerce KPIs (Sales, Market Share, Online weight, ROAS, CR, Traffic, SOV, SOS, Content Score).
 </li>
 <li>
 Lead digital, e-com &amp; CRM costs to ensure adherence to financial targets
 </li>
 <li>
 Track monthly digital/ e-com sell-out performance by market, by retailer, by category, identifying key business drivers
 </li>
 <li>
 Ensure a monthly tracker of CRM KPIs &amp; dashboards
 </li>
 <li>
 Prepare monthly reports and business reviews highlighting key achievements, challenges and corrective actions
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 <ul>
 <li>
 1-3 years of experience in E-commerce/Digital fields
 </li>
 <li>
 Proven expertise in omnichannel digital marketing, digital ecosystem management, e-commerce management
 </li>
 <li>
 Highly organized with strong attention to detail
 </li>
 <li>
 Data-driven with proficient analytical skills
 </li>
 <li>
 Very good skills with Excel &amp; MS Office
 </li>
 <li>
 Professional fluency in English, Arabic is an advantage
 </li>
 <li>
 Open, dynamic, flexible, highly motivated, team-oriented, and capable of working independently
 </li>
 <li>
 Demonstrates learning agility, ability to anticipate change, and strive for excellence in execution.
 </li>
 </ul>
 
 
</div>

DG Beauty | Regional E-Commerce, Digital & CRM Specialist

IBMC

Overview At IBMC, we help international companies grow by handling their HR and hiring needs so they can focus on what they do best. Right now, we're assisting one of our clients in the financial services industry to find a Fullstack Digital Marketing Manager. In this role, you'll lead a Growth Marketing team across Performance Ads, CRM, and SEO, driving measurable results and ensuring strategies make maximum impact. Responsibilities <ul><li>Lead, mentor, and manage a team of specialists in Performance Ads, CRM, and SEO, fostering a high-performing, collaborative environment.</li><li>Provide strategic direction, guidance, and constructive feedback to help the team achieve individual and collective goals.</li><li>Develop and execute full-funnel digital marketing strategies across Meta, Google Ads, email marketing, and SEO in alignment with business objectives.</li><li>Oversee media planning, CRM journeys, and SEO content strategy, ensuring strategic integration across channels.</li><li>Direct the Performance Ads team in campaign setup, optimization, and performance tracking, with a focus on ROI, conversions, and CAC.</li><li>Guide the CRM specialist in crafting and optimizing customer journeys, automations, and campaign performance.</li><li>Ensure effective budget management and maximize paid media performance across all platforms.</li><li>Own the digital marketing reporting process, ensuring timely delivery of actionable insights and performance updates.</li><li>Analyze campaign and market data to identify trends, gaps, and growth opportunities.</li><li>Lead the development of creative briefs and collaborate with design and video teams to ensure impactful, on-brand campaign assets.</li><li>Manage project timelines, workflows, and output quality for all digital campaigns.</li><li>Collaborate closely with Web Development, Sales, Media, and PR teams to ensure integrated, cross-functional marketing efforts.</li></ul> Qualifications <ul><li>Minimum 5 years of experience in digital marketing, with at least 2 years in a leadership or managerial role.</li><li>Proven track record in Performance Advertising (Meta, Google Ads), CRM/Email Marketing, and SEO, with hands-on campaign execution and team management.</li><li>Experience working in a fast-paced, high-pressure agency environment, ideally with exposure to clients in financial services, proprietary trading, hedge funds, or fintech.</li><li>Strong analytical mindset with proficiency in tools like Google Analytics, Meta Ads Manager, Klaviyo/Mailchimp, SEMrush, or Ahrefs.</li><li>Solid understanding of customer lifecycle marketing, segmentation, and performance-driven growth strategies.</li><li>Demonstrated ability to lead high-performing teams and manage complex, multi-channel digital campaigns under tight deadlines.</li><li>Excellent communication and cross-functional collaboration skills, able to align with design, development, sales, and media teams.</li><li>Comfortable managing digital marketing budgets and delivering measurable ROI.</li><li>Creative eye and experience working with designers and videographers to deliver compelling digital assets.</li><li>Fluent in English, both written and spoken.</li><li>Willing to work Hybrid in Jakarta / Bali</li></ul> Benefits <ul><li>A competitive salary and benefits package.</li><li>A pivotal role in the growth and success of a dynamic agency.</li><li>A collaborative and supportive work environment where your ideas are valued.</li><li>The chance to work with a diverse range of exciting clients in the financial services industry.</li><li>Opportunities for professional development and career advancement.</li><li>Business travel and opportunity to connect with international market.</li></ul>

Fullstack Digital Marketing Manager

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

Customer Experience Manager

Arab Bank

<div>
 
 
 Accountabilities and Key Roles:
 
 
 <ul>
 <li>
 Develop, execute, and monitor CRM campaigns targeting cross-sell, up-sell, and retention opportunities.
 </li>
 <li>
 Coordinate with Head Office on national campaigns and tailor local engagement initiatives to maximum branch-level impact.
 </li>
 <li>
 Analyze campaign data to measure performance, track ROI, and identify optimization opportunities.
 </li>
 <li>
 Drive a customer-centric CRM culture across branches through training, regular reviews, and success sharing.
 </li>
 <li>
 Work closely with branch managers &amp; program managers to ensure proactive customer engagement and follow-up on CRM leads.
 </li>
 <li>
 Create dashboards and reports highlighting performance at branch and staff levels.
 </li>
 <li>
 Continuously propose enhancements on CRM platform features and functions, manage the new added functions with transformation team and train staff on these new tools.
 </li>
 <li>
 Ensure the CRM system evolves in line with customer journey needs and market trends.
 </li>
 <li>
 Leverage analytics to segment customers, identify high-value opportunities, and personalize offers.
 </li>
 <li>
 Ensure CRM data integrity and consistent use of customer insights in marketing and sales activities.
 </li>
 <li>
 Partner with analytics teams to develop predictive models for cross-sell and retention.
 </li>
 <li>
 Produce monthly and quarterly performance reports on CRM and campaign outcomes.
 </li>
 <li>
 Measure campaign ROI, track improvement in customer engagement, and propose next steps.
 </li>
 <li>
 Present CRM insights and performance updates to management, linking them with overall business goals.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 Education:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business/Marketing from a recognized university.
 </li>
 </ul>
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2&ndash;3 years in CRM, Campaign Management, or Retail Banking Marketing.
 </li>
 </ul>
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Strategic and analytical mindset with attention to details
 </li>
 <li>
 Strong coordination and communication skills across departments.
 </li>
 <li>
 Ability to translate insights into actionable campaigns.
 </li>
 <li>
 Excellent presentation and stakeholder management skills.
 </li>
 <li>
 Passion for customer experience and continuous improvement
 </li>
 <li>
 Ability to experiment, test, and adapt quickly in a fast-evolving digital landscape.
 </li>
 <li>
 Understanding of diverse customer segments in the UAE market
 </li>
 </ul>
 
 
</div>

CRM Officer

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