finance manager

office manager

relationship manager

commercial manager

warehouse manager

crm manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

مجموعة الطاير

<div></div><div>Al Tayer Insignia | CRM Manager 

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world&rsquo;s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Armani and newly added Gymshark and The White Company, to name just a few! 


About The Role

We are looking for an enthusiastic and experienced CRM Trade Manager who will be responsible for executing and planning customer-centric multi-channel marketing campaigns. They will do so by leveraging CRM insights, technology and best practice. The role will play a crucial role in developing and shaping CRM acquisition &amp; retention strategy while driving performance and engagement within various customer segments to ultimately drive an uplift in key performance KPIs within various Al Tayer Insignia portfolios of brands. 
 
 
What You&rsquo;ll Be Doing

Strategic Roles and Responsibilities
<ul><li> Work closely with merchandising, planning &amp; trade teams while identifying key trading opportunities within various customer segments.</li></ul>
<ul><li> Management of the day-to-day production of multi-channel comms. Scoping the initial requirements and briefing the creative and content teams, through to audience building and deployment of the comms and the granular reporting which is shared with all activity stakeholders.</li></ul>
<ul><li> Creation of an integrated communications plan using a mixture of marketing channels where appropriate: Email, SMS, Push, Whats APP.</li></ul>
<ul><li> Deep dive into customer, campaign and channel data, identifying opportunities to target new customer segments to drive a desired behaviour and to inform and evolve the direction of the trade strategy.</li></ul>
<ul><li> Ensure timely delivery of daily BAU campaigns.</li></ul>
<ul><li> Plan dynamic content optimisation within email campaigns to drive better engagement and marketing efficiency.</li></ul>
<ul><li> Facilitate weekly &amp; monthly reporting, acting to monitor and hit forecasted revenue. Engagement and database KPI&rsquo;s</li></ul>
<ul><li> Ownership of test and learn strategy to optimize the comms effectiveness; feeding all insights gained from the analysis of the result back in to create a continuous process of testing and refinement</li></ul>
<ul><li> Lead cross-functional projects; assessing workloads, judging areas of risk and gauging progress to ensure that objectives and deadlines are met.
</li></ul><ul><li> Continuously work on CRM innovation and new ways how to contact customers within the existent customer base.
</li></ul><ul><li> Plan and execute new automated journeys which will drive product personalization and will result in increased customer conversion.
</li></ul><ul><li> Ownership of daily campaign segmentation strategy which will result in positive uplift across various KPIs.</li></ul> 

Functional Roles and Responsibilities
<ul><li> Ownership of CRM budget and forecasting and adherance to budget and forecasting processes
</li></ul><ul><li> Forecasting of volumes, engagement, revenue and traffic</li></ul>
<ul><li> Regular weekly reporting and results analysis
</li></ul><ul><li> QA/testing, deployment and post campaign analysis and evaluation</li></ul>
<ul><li> Campaign deployment and execution</li></ul>

People Management Roles and Responsibilities
<ul><li> Manage the team, while building a clear development roadmap for them based on objectives that both stretch and compliment their knowledge.</li></ul>
<ul><li> Regular development reviews and performance appraisals
</li></ul><ul><li> Target and KPI setting based on business requirements</li></ul> 


About You
<ul><li> 5-7 years of relevant experience in CRM within a luxury retail business</li></ul>
<ul><li> 2-3 years of managerial experience.</li></ul>
<ul><li> PowerPoint, Excel, Microsoft suite</li></ul>
<ul><li> ESP experience preferably Salesforce</li></ul>
<ul><li> Experience in automated journeys/programs mapping.
</li></ul><ul><li> Knowledge in HMTL</li></ul></div>

CRM Program Manager

L'Oréal

<div>Responsible for CRM and Beauty tech Services excellency on a Digital Corporate level
KEY RESPONSIBILITES
CONSUMER MANAGEMENT<div><ul><li>
Managing consumer&rsquo;s journey from initial awareness of a product or service through to post purchase loyalty by optimizing every stage of the consumer&rsquo;s journey, including acquisition, engagement, and retention to build long term relationships with consumers and maximize lifetime value.</li></ul></div><div></div><div> 
<ul><li>
Mastering the strategies and tools to manage and analyze consumers interactions and data throughout the consumer cycle to build better relationships with the consumers, to ultimately drive sales growth and increase consumer retention.</li></ul></div><div></div><div> 
<ul><li>
Profiling and segmenting consumers to cluster categories and brands attitudes and usages, including different touchpoints based on their preferences.</li></ul></div><div></div><div> 
<ul><li>
Identifying consumer data in the funnel journey and activating them with the right message at the right moment.</li><li>
Designing a full funnel touchpoint strategy to create a seamless O+O experience for the consumer, leading to increased engagement, loyalty, and sales.</li></ul></div><div></div><div> 
<ul><li>
Designing an integrated touchpoint strategy to create a seamless personalized and effective omnichannel experience for B2B partners (retailers, hairdressers, health professionals) and B2C (consumers) leading to increased engagement, loyalty and sales.</li></ul></div> 
DATA MANAGEMENT<div><ul><li>
Collecting, acquiring, and integrating data from various sources and databases according to business needs.</li></ul></div><div></div><div> 
<ul><li>
Understanding the key concepts of data and big data (including quality and storage, security and privacy, KPIs, data journey sustainability impact, ethics and privacy knowledge) and its usage (analysis, decision-making).</li></ul></div><div></div><div> 
<ul><li>
Understanding and implementing processes, roles, policies, standards, metrics, tools and organizations to ensure the efficient and sustainable use of data in alignment with business needs.</li></ul></div><div></div><div> 
<ul><li>
Using data management tools (dashboard tools, analysis tools) to gain insights from data, such as PowerBI, and Looker.</li></ul></div> 
PLATFORM MANAGEMENT<div><ul><li>
Understanding the complex and interconnected web of digital platforms, technologies, tools, key players and stakeholders that are used to create, distribute and consume data, and services.</li></ul></div><div></div><div> 
<ul><li>
Understanding the ecosystem of end-to-end online and offline, including platforms, technologies, business models, strategies and processes that enable the acquiring and processing of data.</li></ul></div><div></div><div> 
<ul><li>
Implementing the right channel strategy to increase brand awareness, generate leads, drive website traffic and ultimately, increase sales, revenue and profitability.</li></ul></div><div></div><div> 
<ul><li>
Mastering the use of data tools such as data platforms (consumer platforms and others) and analytics tools (Google Analytics, Looker) to ensure correct collection, storage, exploitation and analysis of data.</li></ul></div>
SERVICES<div><ul><li>
Leveraging specific and adapted KPIs to monitor the performance of the Beauty tech services.</li></ul></div><div></div><div> 
<ul><li>
Mastery of the services and the beauty tech tools of the brand to deliver a personalized O+O experience to the customer.</li></ul></div><div></div><div> 
<ul><li>
Be responsible of the beauty tech services roadmap to implement in the region.</li></ul></div><div></div><div> 
<ul><li>
Ensure brands implement beauty retch services on their platforms according to the timelines and global directions.</li></ul></div> 
STAKEHOLDER MANAGEMENT<div><ul><li>
Establish and maintain relationships with key stakeholders inside the company (Digital teams, brands, other functions, Legal, compliance and IT), and external agency partners ( CRM, Media, Advocacy and Social )</li></ul></div><div></div><div> 
<ul><li>
Work closely with CRM agency to ensure CRM performances are contributing to the growth of brands.</li></ul></div><div></div><div> 
<ul><li>
Collaborate well with zone/global and other countries within the region to enhance CRM capabilities, sharing of best practices, and aligning on key targets</li></ul></div>
TOOLS<div><ul><li>
SFMC</li><li>
Google Analytics</li><li>
Looker</li><li>
PowerBI</li><li>
Internal Digital tools</li></ul></div>
KNOWLEDGE &amp; EXPERIENCE
Master&rsquo;s degree
Essential experience: CRM and Services
Preferred experience:<div><ul><li>
3 to 5 years&rsquo; experience</li><li>
External experience in an agency or Digital manager of a brand</li><li>
Knowledge of CRM tools</li><li>
Knowledge of main Digital KPIS</li><li>
Knowledge of beauty tech services usage</li></ul></div>
SKILLS &amp; ABILITIES<div><ul><li>
Perfect understanding of local Consumer behaviors and local external providers</li><li>
Familiar with relational database concepts</li><li>
Ability to translate consumers data and behaviors into business opportunities</li><li>
Translate figures into directions for strategic decisions</li><li>
Strong experience and track record in CRM campaigns</li><li>
Understand CRM KPIs and tools</li><li>
Translate sense of purpose of the brand into call-to-action messages</li><li>
Strong background in customer acquisition, re-engagement and retention strategies</li><li>
Master media mechanism</li><li>
Knowledge about AI services and latest trends</li><li>
Understanding and passion for digital landscape, trends, tools &amp; technology innovation</li><li>
Ability to act as a corporate ambassador internally to drive change within the different divisions</li><li>
Ability to foster deep collaborative relationship with agencies and peers</li><li>
Strong project management knowledge and ability to handle multiple projects simultaneously</li><li>
Solid analytical skills and detailed-oriented</li><li>
Pro-active, entrepreneurial individual with a constant drive for results</li><li>
Good Presentation skills</li></ul></div>
STAKEHOLDERS
INTERNAL<div><ul><li>
Digital</li><li>
CMO</li><li>
Marketing</li><li>
Ecommerce</li><li>
Advocacy</li><li>
Legal</li><li>
IT</li><li>
Customer Experience</li></ul></div>
EXTERNAL<div><ul><li>
Agency</li><li>
Zone</li><li>
DMI</li></ul></div>
PERSONAL COMPETENCIES<div><ul><li>
Ability to pioneer new ways of working and think outside of the box to accelerate LOME CRM Database and Beauty tech Services usage</li><li>
Capability to communicate and negotiate with internal and external stakeholders and challenge brands when needed to achieve their KPIs</li></ul></div></div>

CRM and Services Manager

HA Heritage

About HA HeritageAt HA Heritage, we design wealth strategies with chess-master precision, helping ambitious individuals and families build legacies that endure. Every move we make is intentional &mdash; guided by clarity, trust, and excellence.Our purpose is simple: to be the strategic partner clients rely on when decisions matter for generations. Our motto: Timeless Legacies by Design.We are now seeking a Digital &amp; CRM Lead (including WebMaster) to join our Marketing team.As the Digital &amp; CRM Lead you are the architect of HA Heritage&rsquo;s digital infrastructure &mdash; ensuring every online interaction reflects precision, performance, and personalization.You&rsquo;ll manage the CRM, marketing automation, and loyalty platform integration, while overseeing technical operations of the HA Heritage website and &ldquo;Prestige Circle&rdquo; portal.This role blends analytical rigor, automation expertise, and a keen sense of user experience.Key Responsibilities1. CRM &amp; Marketing Automation<ul><li>Implement and maintain CRM (HubSpot).</li><li>Build automation flows: welcome journeys, event invites, loyalty touchpoints.</li><li>Segment audiences for targeted communication.</li><li>Track and optimize lead-to-client conversion rates.</li></ul>2. Website &amp; Portal Management (Webmaster Function)<ul><li>Manage HA Heritage website, landing pages, and loyalty portal. (Webflow, Hubspot Marketing Hub, Lovable)</li><li>Oversee performance, SEO, security, and hosting.</li><li>Implement analytics tools (Google Analytics, Tag Manager, Search Console).</li><li>Ensure alignment between content, CRM, and brand updates.</li></ul>3. Data &amp; Performance<ul><li>Build dashboards for KPIs: website traffic, campaign performance, conversion.</li><li>Manage form tracking, cookies, and data compliance (GDPR / UAE regulations).</li><li>Report insights to CMO for continuous optimization.</li></ul>4. Collaboration &amp; Integration<ul><li>Work closely with Brand &amp; Content Lead to deploy campaigns.</li><li>Support the Partnerships team with digital onboarding for loyalty benefits.</li><li>Liaise with web developers or agencies as needed for portal updates.</li></ul>Profile<ul><li>4&ndash;7 years experience in digital marketing, CRM, or marketing automation.</li><li>Strong technical knowledge (website management, integrations, analytics).</li><li>Understanding of UX, SEO, and data privacy.</li><li>Comfortable working in a premium/luxury or financial brand environment.</li></ul>Job Type: Full-timeExperience:<ul><li>Digital Marketing: 4 years (Required)</li><li>Hubspot CRM: 4 years (Preferred)</li><li>Webflow: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Digital & CRM Specialist (with Webmaster Scope)

SOL Properties

<div>
 
 
 Title- Social Media Marketing Manager- Real Estate
 
 
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are seeking a dynamic and results-driven Social Media Marketing Manager to lead our digital and technological marketing efforts in the real estate sector. The ideal candidate will not only master social media, content creation, and paid advertising strategies but also bring knowledge of web development, AI-driven marketing, IT infrastructure, and CRM operations to elevate our digital presence.
 
 
 
 
 
 This role requires a strategic thinker with creative flair and strong technical expertise, capable of enhancing brand presence, engaging clients, safeguarding digital assets, and driving lead generation through cutting-edge campaigns.
 
 
 
 
 
 
 Major Tasks / Responsibilities
 
 
 
 
 
 
 1
 
 . Social Media Strategy &amp; Management
 
 
 
 
 
 
 Develop and implement a comprehensive social media strategy aligned with company goals.
 
 
 Manage Instagram, Facebook, LinkedIn, TikTok, YouTube, Twitter/X, ensuring consistent and engaging brand messaging.
 
 
 Lead Meta Ads Manager campaigns with precise audience targeting and optimisation.
 
 
 
 
 
 2.
 
 Content Creation, Branding &amp; AI Integration
 
 
 
 
 
 
 Create and oversee production of visually appealing, AI-enhanced, and SEO-optimised content (posts, reels, videos, podcasts, blogs).
 
 
 Direct video production &amp; editing, ensuring professional-quality property showcases and client testimonials.
 
 
 Collaborate with graphic design teams (Canva, Adobe Creative Suite, UI/UX tools) to produce innovative marketing visuals.
 
 
 Experiment with AI-powered video generation, chatbots, and predictive marketing tools for client engagement.
 
 
 
 
 
 
 
 
 3.
 
 Paid Advertising (PPC), Lead Generation &amp; CRM Operations
 
 
 
 
 
 
 Design and manage PPC campaigns across Meta, Google Ads, and LinkedIn Ads.
 
 
 Conduct A/B testing and performance optimisation for maximum ROI.
 
 
 Ensure seamless integration between social media lead capture and CRM systems (Salesforce, HubSpot, OQOOD, or real estate-specific CRMs).
 
 
 Oversee CRM technical operations to ensure proper lead nurturing and reporting.
 
 
 
 
 
 
 
 
 4.
 
 Web Development &amp; IT Collaboration
 
 
 
 
 
 
 Coordinate with web developers to optimise landing pages, blogs, and property listings for SEO &amp; UI/UX excellence.
 
 
 Support in website updates, functionality testing, and API integrations for marketing campaigns.
 
 
 Collaborate with IT to ensure website hosting, uptime monitoring, and security compliance.
 
 
 
 
 
 
 
 
 5.
 
 IT Support, Cybersecurity &amp; Infrastructure
 
 
 
 
 
 
 Work closely with the IT team to maintain smooth marketing operations.
 
 
 Ensure all marketing systems (emails, CRM, ads platforms) are secure and GDPR/UAE data protection compliant.
 
 
 Assist in cybersecurity training and awareness sessions for the marketing team (phishing prevention, data privacy, password policies).
 
 
 Oversee infrastructure readiness for digital campaigns (servers, cloud platforms, backups).
 
 
 
 
 
 6.
 
 Community Engagement &amp; Client Interaction
 
 
 
 
 
 
 Engage with potential buyers, tenants, and investors by responding to inquiries promptly.
 
 
 Foster online relationships through interactive campaigns, Q&amp;A sessions, and live property tours.
 
 
 Partner with influencers, industry experts, and media platforms for collaborations.
 
 
 
 
 
 
 
 
 7.
 
 Analytics, Research &amp; Reporting
 
 
 
 
 
 
 Track campaign performance with Google Analytics, Meta Business Suite, and AI analytics tools.
 
 
 Deliver weekly/monthly reports with insights on engagement, lead generation, and ROI.
 
 
 Conduct competitor analysis and market research to adapt strategies proactively.
 
 
 
 
 
 8.
 
 Project Management &amp; Digital Innovation
 
 
 
 
 
 
 Manage multiple campaigns simultaneously, ensuring on-time delivery.
 
 
 Collaborate across sales, design, web development, and IT teams for integrated campaigns.
 
 
 Drive innovation through AI, automation, and emerging marketing technologies.
 
 
 
 
 
 
 
 
 
 Requirements &amp; Skills
 
 
 
 
 
 
 
 
 
 
 Marketing &amp; Advertising Expertise
 
 
 
 
 
 <ul>
 <li>
 3&ndash;5 years&rsquo; experience in social media/digital marketing (real estate experience preferred).
 </li>
 <li>
 Strong expertise in Meta Ads Manager, Google Ads, and LinkedIn Ads.
 </li>
 <li>
 Proven record in PPC, SEM, SEO, campaign optimisation, and CRM operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Creative &amp; Technical Skills
 
 
 
 
 
 <ul>
 <li>
 Proficiency in Adobe Creative Suite, Canva, UI/UX design principles.
 </li>
 <li>
 Video production &amp; editing (Premiere Pro, After Effects, Final Cut).
 </li>
 <li>
 Copywriting, Blogging, Podcasting, and AI-enhanced content creation.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Web Development &amp; IT Skills
 
 
 
 
 
 <ul>
 <li>
 Basic understanding of HTML, CSS, WordPress, or similar CMS platforms.
 </li>
 <li>
 Knowledge of web integrations, hosting, and troubleshooting.
 </li>
 <li>
 Familiarity with IT support systems, cloud infrastructure, and cybersecurity practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Analytics &amp; Tools
 
 
 
 
 
 <ul>
 <li>
 Proficiency in Google Analytics, Microsoft Suite, CRM dashboards, and AI marketing platforms.
 </li>
 <li>
 Experience with A/B testing tools, automation software, and predictive analytics.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Soft Skills
 
 
 
 
 
 <ul>
 <li>
 Strong project management, problem-solving, and communication skills.
 </li>
 <li>
 Ability to thrive in a fast-paced, tech-driven environment.
 </li>
 <li>
 Fluency in English (Arabic preferred).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Qualifications
 
 
 
 
 
 
 Bachelor&rsquo;s degree in Marketing, Digital Media, Web Development, or related fields.
 
 
 
 
 
 Certifications in Google Ads, Meta Ads, Cybersecurity Basics, or Digital Marketing.
 
 
 
 
 
 Training in AI, automation tools, or IT infrastructure management is an added advantage.
 
 
 
 
 
 
 
 
 
 Tools &amp; Software Proficiency
 
 
 
 
 
 
 In line with Dubai&rsquo;s creative industry standards, candidates must be proficient in both established design suites and emerging AI-driven solutions, including:
 
 
 
 
 
 
 
 
 
 Design &amp; Illustration
 
 
 
 
 
 
 &bull; Adobe Creative Cloud: Photoshop, Illustrator, InDesign
 
 
 &bull; Figma: Interface design &amp; prototyping
 
 
 &bull; Canva Pro: Quick content creation &amp; brand kits
 
 
 
 
 
 
 
 
 
 Video Editing &amp; Motion Graphics
 
 
 
 
 
 
 &bull; Adobe Premiere Pro
 
 
 &bull; Adobe After Effects
 
 
 &bull; Cap Cut for Business
 
 
 &bull; Final Cut Pro or DaVinci Resolve (optional)
 
 
 &bull; Runway ML (AI-powered video editing)
 
 
 
 
 
 
 AI-Powered Design Tool
 
 
 
 
 
 
 
 &bull;
 
 Adobe Firefly &ndash; AI-enhanced image and content generation
 
 
 &bull; DALL&middot;E &ndash; Concept art and creative prompts
 
 
 &bull; Midjourney &ndash; High-quality AI visual concept generation
 
 
 &bull; Remove.bg / Cleanup. Pictures &ndash; AI for background removal and photo editing
 
 
 
 
 
 
 Animation &amp; 3D
 
 
 
 
 
 
 &bull; LottieFiles &ndash; Micro animations for web/mobile UI
 
 
 &bull; Blender or Cinema 4D &ndash; 3D rendering (optional)
 
 
 &bull; Spline &ndash; Real-time 3D web visuals
 
 
 
 
 
 
 Project Management &amp; Collaboration
 
 
 
 
 
 
 
 &bull;
 
 Notion &ndash; Creative planning, documentation, and task tracking
 
 
 &bull; Trello &ndash; Project boards and workflow management
 
 
 &bull; Slack / Google Workspace &ndash; Cross-functional team communication
 
 
 
</div>

Social Media Marketing Manager- Real Estate

IBMC

Overview At IBMC, we help international companies grow by handling their HR and hiring needs so they can focus on what they do best. Right now, we're assisting one of our clients in the financial services industry to find a Fullstack Digital Marketing Manager. In this role, you'll lead a Growth Marketing team across Performance Ads, CRM, and SEO, driving measurable results and ensuring strategies make maximum impact. Responsibilities <ul><li>Lead, mentor, and manage a team of specialists in Performance Ads, CRM, and SEO, fostering a high-performing, collaborative environment.</li><li>Provide strategic direction, guidance, and constructive feedback to help the team achieve individual and collective goals.</li><li>Develop and execute full-funnel digital marketing strategies across Meta, Google Ads, email marketing, and SEO in alignment with business objectives.</li><li>Oversee media planning, CRM journeys, and SEO content strategy, ensuring strategic integration across channels.</li><li>Direct the Performance Ads team in campaign setup, optimization, and performance tracking, with a focus on ROI, conversions, and CAC.</li><li>Guide the CRM specialist in crafting and optimizing customer journeys, automations, and campaign performance.</li><li>Ensure effective budget management and maximize paid media performance across all platforms.</li><li>Own the digital marketing reporting process, ensuring timely delivery of actionable insights and performance updates.</li><li>Analyze campaign and market data to identify trends, gaps, and growth opportunities.</li><li>Lead the development of creative briefs and collaborate with design and video teams to ensure impactful, on-brand campaign assets.</li><li>Manage project timelines, workflows, and output quality for all digital campaigns.</li><li>Collaborate closely with Web Development, Sales, Media, and PR teams to ensure integrated, cross-functional marketing efforts.</li></ul> Qualifications <ul><li>Minimum 5 years of experience in digital marketing, with at least 2 years in a leadership or managerial role.</li><li>Proven track record in Performance Advertising (Meta, Google Ads), CRM/Email Marketing, and SEO, with hands-on campaign execution and team management.</li><li>Experience working in a fast-paced, high-pressure agency environment, ideally with exposure to clients in financial services, proprietary trading, hedge funds, or fintech.</li><li>Strong analytical mindset with proficiency in tools like Google Analytics, Meta Ads Manager, Klaviyo/Mailchimp, SEMrush, or Ahrefs.</li><li>Solid understanding of customer lifecycle marketing, segmentation, and performance-driven growth strategies.</li><li>Demonstrated ability to lead high-performing teams and manage complex, multi-channel digital campaigns under tight deadlines.</li><li>Excellent communication and cross-functional collaboration skills, able to align with design, development, sales, and media teams.</li><li>Comfortable managing digital marketing budgets and delivering measurable ROI.</li><li>Creative eye and experience working with designers and videographers to deliver compelling digital assets.</li><li>Fluent in English, both written and spoken.</li><li>Willing to work Hybrid in Jakarta / Bali</li></ul> Benefits <ul><li>A competitive salary and benefits package.</li><li>A pivotal role in the growth and success of a dynamic agency.</li><li>A collaborative and supportive work environment where your ideas are valued.</li><li>The chance to work with a diverse range of exciting clients in the financial services industry.</li><li>Opportunities for professional development and career advancement.</li><li>Business travel and opportunity to connect with international market.</li></ul>

Fullstack Digital Marketing Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always &lsquo;Fly Better.&rsquo; As one of the most recognised and admired brands globally, we&rsquo;re driven by innovation and excellence. Join us as a E-Customer Relationship Management Coordinator - Emiratisation and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you&rsquo;ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.
As a E-Customer Relationship Management Coordinator, you will be responsible to coordinate with the E-Commerce Manager to implement and manage e-commerce Customer Relationship Management (CRM) channels to maximise online Engagement, via Salesforce Marketing Cloud including setting up and executing the CRM Strategy for dnata Travel / or / Emirates Holidays online.
In this role, you will:
<ul><li>Assist in the development and implementation of all CRM strategies to maximize online engagement and monitor main KPI?s such as growth of user database, Click through Rate (CTR), Conversion (CVR) Improvement performance in conjunction with the E-Commerce Manager and brand stakeholders (Dubai/Local).
</li><li>Explore sales opportunities across multiple devices and websites and assist in managing, increasing and segmenting the email database.
</li><li>Liaise with internal/ external stakeholders ensuring all online campaign activity initiatives are properly identified, communicated, planned, executed and measured in compliance with local legal requirements.
</li><li>Report issues/troubleshooting to relevant departments (IT/Product/Systems) to support business improvement and process efficiency.
</li><li>Work on automation of emails, sharing the flow of automation and liaising with relevant development teams in order to expose the appropriate information from the data layer and send it through to Salesforce Marketing Cloud
</li><li>Ensure the smooth operation and commercialisation of all new online features and products incorporated to email strategies.
</li><li>Brief the Corporate Communications team (DXB) on all local tactical activity including content and creatives required. Approve staging sites and ensure that all content on local sites is up to date. Ensure the agreed Corporate Communications policy and process is adhered to for all Online Travel Agency (OTA) marketing/media activity.
</li><li>Keep business stakeholders updated on activities from a CRM perspective, and prepare reports on a recurrent basis to track performance of email/CRM activities. Make recommendations to enhance online services/facilities for local markets across the ME &amp; I brands based on the data gathered.
</li>To check, verify that all the emails across the CRM journey, are working with no errors and additionally work with internal stakeholders to improve the CRM Journey, including the A/B Test performance to increase CTR / Open Rate and CVR. 
<li>
</li></ul> 
 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for this role, you must meet the below requirements:
<ul><li>Experience with working on websites from an e-commerce capacity
</li><li>Experience in the E-Commerce environment and an understanding of technology is essential.
</li><li>Knowledge, skills and experience gained in the area of e-Commerce and an understanding of e-Commerce technology
</li><li>Knowledge and utilization of Salesforce Marketing Cloud
</li><li>Familiarity with best practices in web-based marketing and thorough knowledge of MS Office applications- Excel &amp; Power Point &amp; Word
</li><li>Fluency in spoken &amp; written English
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
 
 
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers .</div>

E-Customer Relationship Management Coordinator

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