sales manager

operations manager

finance manager

relationship manager

office manager

crm manager

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

fäm Properties Dubai

<div>
 
 We are looking for a
 
 CRM Manager
 
 to become the operational backbone of our sales organization &mdash; connecting the dots between Sales, Marketing, property developers, and external partners.
 
 
 
 
 
 This is a strategic and hands-on role where you will be responsible for reporting, coordination, and ensuring smooth execution across multiple teams.
 
 
 
 
 
 
 🔑 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and optimize CRM reporting to give management and the sales team actionable insights.
 </li>
 <li>
 Coordinate between Sales and Marketing to ensure campaigns, leads, and follow-ups are aligned and executed.
 </li>
 <li>
 Connect with property developers&rsquo; offices regularly to strengthen relationships, gather updates, and relay critical information to the sales team.
 </li>
 <li>
 Manage property portals &ndash; ensure accurate listings, monitor performance, and maximize visibility.
 </li>
 <li>
 Identify problems across workflows and come up with clear, actionable solutions.
 </li>
 <li>
 Act as the central point of contact for cross-team communication and process alignment.
 </li>
 </ul>
 
 
 
 
 
 🧠 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Critical thinker with strong reasoning and analytical skills.
 </li>
 <li>
 Excellent communication and diplomacy &ndash; you can align diverse stakeholders and maintain good relationships.
 </li>
 <li>
 Strong organizational and problem-solving mindset &mdash; you thrive on taking ownership and getting things done.
 </li>
 <li>
 Familiarity with CRM systems is a strong plus.
 </li>
 <li>
 Proactive and confident in interacting with developers, partners, and internal teams.
 </li>
 <li>
 Arabic Speaker
 </li>
 </ul>
</div>

CRM Manager (Arabic Speaker)

Brainstorm Human Resource Consultant

One of a leading Retail client in Dubai is looking for Loyalty &amp; CRM Manager to join their team.We are seeking a data-driven and customer-obsessed Loyalty &amp; CRM Manager to take full ownership of our loyalty platform and customer segmentation strategies. You will be responsible for creating impactful campaigns that deepen engagement, drive repeat purchases, and maximize customer lifetime value across our retail and eCommerce channels.This role is perfect for someone who understands the behavioral patterns of gamers and collectors, and knows how to create meaningful and exciting brand connections.Location : Dubai Key Responsibilities:1. Loyalty Program Management<ul><li>Manage and enhance the loyalty program, ensuring ongoing success and growth.</li><li>Design personalized journeys, rewards, and retention strategies that keep users engaged and active.</li><li>Monitor points accrual/redemption rates and identify gaps in engagement.</li><li>Launch exclusive perks, product access, and early previews to increase customer retention and satisfaction.</li></ul>2. Campaign Planning &amp; Execution<ul><li>Build and execute CRM and loyalty campaigns aligned with the marketing calendar, product launches, and retail priorities.</li><li>Develop targeting logic for dynamic segments based on shopping behavior and product interaction.</li><li>Run seasonal promotions, reactivation campaigns, and loyalty engagement initiatives.</li><li>A/B test creatives, CTAs, and rewards to determine optimal performance.</li></ul>3. Platform Management &amp; Automation<ul><li>Operate and optimize campaigns within CRM platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, or Emarsys.</li><li>Segment audiences using behavioral, transactional, and loyalty data.</li><li>Set up automation flows for onboarding, repurchase nudges, win-back strategies, and milestone achievements.</li><li>Work with tech/data teams to ensure CRM integrations and customer data flows are accurate and scalable.</li></ul>4. Data &amp; Reporting<ul><li>Build dashboards and track key KPIs: repeat rate, engagement metrics, customer lifetime value, redemption activity, and churn trends.</li><li>Analyze campaign results and continuously refine future targeting and messaging.</li><li>Provide monthly reports to leadership with actionable insights and recommendations.</li></ul>5. Customer-Centric Brand Building<ul><li>Develop limited-edition and surprise-and-delight campaigns to reward loyal shoppers.</li><li>Collaborate with merchandising and product teams to offer exclusives, collectibles, or early access drops.</li><li>Support omnichannel initiatives that connect retail, e-commerce, and loyalty experience into a single cohesive journey.</li></ul>Key Qualifications:<ul><li>3&ndash;5 years of experience in CRM and loyalty marketing, preferably in retail or consumer digital platforms.</li><li>Hands-on experience with platforms such as MoEngage, Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, Emarsys, or similar.</li><li>Strong understanding of segmentation, RFM models, campaign management, and automation.</li><li>Familiarity with gaming and pop culture trends, fandom communities, and product cycles is a strong advantage.</li></ul>Preferred Skills:<ul><li>Highly analytical with proficiency in Excel, CRM dashboards, and campaign tracking tools.</li><li>Collaborative team player with cross-functional communication skills.</li><li>Strategic mindset with a roll-up-your-sleeves execution style.</li><li>Creative and customer-obsessed approach to problem solving.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED15,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in CRM and loyalty marketing?</li><li>Do you have experience working in the retail, e-commerce, or consumer digital industry?</li><li>Do you a strong experience with CRM platforms like MoEngage, Salesforce Marketing, Cloud,Braze,Klaviyo,HubSpot,Emarsys etc?</li><li>Do you have experience setting up automation workflows (e.g., onboarding, repurchase nudges, win-back campaigns)?</li><li>Have you built dashboards or campaign reports to track customer metrics like retention, repeat rate, or lifetime value?</li><li>Are you familiar with fandom, gaming, or pop culture communities?</li><li>Which KPIs do you typically track in a loyalty or CRM campaign dashboard?</li><li>Have you ever integrated a CRM platform with other tools or data systems (like ERP, POS, or e-commerce platforms)?</li><li>Are you familiar with customer data privacy regulations (e.g., GDPR, CAN-SPAM, or local regulations)?</li></ul>Experience:<ul><li>in CRM &amp; loyalty marketing: 5 years (Required)</li><li>retail or consumer digital platforms.: 5 years (Required)</li><li>MoEngage,,Braze,Klaviyo,HubSpot,Emarsys: 5 years (Required)</li><li>gaming &amp;pop culture trends, fandom communities: 4 years (Required)</li></ul>

Loyalty & CRM Manager -Gaming & Retail

L'Oréal

<div>
 Responsible for CRM and Beauty tech Services excellency on a Digital Corporate level
 
 
 
 KEY RESPONSIBILITES
 
 
 
 
 CONSUMER MANAGEMENT
 
 
 
 <ul>
 <li>
 Managing consumer&rsquo;s journey from initial awareness of a product or service through to post purchase loyalty by optimizing every stage of the consumer&rsquo;s journey, including acquisition, engagement, and retention to build long term relationships with consumers and maximize lifetime value.
 </li>
 <li>
 Mastering the strategies and tools to manage and analyze consumers interactions and data throughout the consumer cycle to build better relationships with the consumers, to ultimately drive sales growth and increase consumer retention.
 </li>
 <li>
 Profiling and segmenting consumers to cluster categories and brands attitudes and usages, including different touchpoints based on their preferences.
 </li>
 <li>
 Identifying consumer data in the funnel journey and activating them with the right message at the right moment.
 </li>
 <li>
 Designing a full funnel touchpoint strategy to create a seamless O+O experience for the consumer, leading to increased engagement, loyalty, and sales.
 </li>
 <li>
 Designing an integrated touchpoint strategy to create a seamless personalized and effective omnichannel experience for B2B partners (retailers, hairdressers, health professionals) and B2C (consumers) leading to increased engagement, loyalty and sales.
 
 
 </li>
 </ul>
 
 DATA MANAGEMENT
 
 
 
 <ul>
 <li>
 Collecting, acquiring, and integrating data from various sources and databases according to business needs.
 </li>
 <li>
 Understanding the key concepts of data and big data (including quality and storage, security and privacy, KPIs, data journey sustainability impact, ethics and privacy knowledge) and its usage (analysis, decision-making).
 </li>
 <li>
 Understanding and implementing processes, roles, policies, standards, metrics, tools and organizations to ensure the efficient and sustainable use of data in alignment with business needs.
 </li>
 <li>
 Using data management tools (dashboard tools, analysis tools) to gain insights from data, such as PowerBI, and Looker.
 
 
 </li>
 </ul>
 
 PLATFORM MANAGEMENT
 
 
 
 <ul>
 <li>
 Understanding the complex and interconnected web of digital platforms, technologies, tools, key players and stakeholders that are used to create, distribute and consume data, and services.
 </li>
 <li>
 Understanding the ecosystem of end-to-end online and offline, including platforms, technologies, business models, strategies and processes that enable the acquiring and processing of data.
 </li>
 <li>
 Implementing the right channel strategy to increase brand awareness, generate leads, drive website traffic and ultimately, increase sales, revenue and profitability.
 </li>
 <li>
 Mastering the use of data tools such as data platforms (consumer platforms and others) and analytics tools (Google Analytics, Looker) to ensure correct collection, storage, exploitation and analysis of data.
 
 
 </li>
 </ul>
 
 SERVICES
 
 
 
 <ul>
 <li>
 Leveraging specific and adapted KPIs to monitor the performance of the Beauty tech services.
 </li>
 <li>
 Mastery of the services and the beauty tech tools of the brand to deliver a personalized O+O experience to the customer.
 </li>
 <li>
 Be responsible of the beauty tech services roadmap to implement in the region.
 </li>
 <li>
 Ensure brands implement beauty retch services on their platforms according to the timelines and global directions.
 
 
 </li>
 </ul>
 
 STAKEHOLDER MANAGEMENT
 
 
 
 <ul>
 <li>
 Establish and maintain relationships with key stakeholders inside the company (Digital teams, brands, other functions, Legal, compliance and IT), and external agency partners ( CRM, Media, Advocacy and Social )
 </li>
 <li>
 Work closely with CRM agency to ensure CRM performances are contributing to the growth of brands.
 </li>
 <li>
 Collaborate well with zone/global and other countries within the region to enhance CRM capabilities, sharing of best practices, and aligning on key targets
 
 
 </li>
 </ul>
 
 TOOLS
 
 
 
 <ul>
 <li>
 SFMC
 </li>
 <li>
 Google Analytics
 </li>
 <li>
 Looker
 </li>
 <li>
 PowerBI
 </li>
 <li>
 Internal Digital tools
 
 
 </li>
 </ul>
 
 Knowledge &amp; Experience
 
 
 
 Master&rsquo;s degree
 
 
 Essential experience: CRM and Services
 
 
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 3 to 5 years&rsquo; experience
 </li>
 <li>
 External experience in an agency or Digital manager of a brand
 </li>
 <li>
 Knowledge of CRM tools
 </li>
 <li>
 Knowledge of main Digital KPIS
 </li>
 <li>
 Knowledge of beauty tech services usage
 
 
 </li>
 </ul>
 
 Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Perfect understanding of local Consumer behaviors and local external providers
 </li>
 <li>
 Familiar with relational database concepts
 </li>
 <li>
 Ability to translate consumers data and behaviors into business opportunities
 </li>
 <li>
 Translate figures into directions for strategic decisions
 </li>
 <li>
 Strong experience and track record in CRM campaigns
 </li>
 <li>
 Understand CRM KPIs and tools
 </li>
 <li>
 Translate sense of purpose of the brand into call-to-action messages
 </li>
 <li>
 Strong background in customer acquisition, re-engagement and retention strategies
 </li>
 <li>
 Master media mechanism
 </li>
 <li>
 Knowledge about AI services and latest trends
 </li>
 <li>
 Understanding and passion for digital landscape, trends, tools &amp; technology innovation
 </li>
 <li>
 Ability to act as a corporate ambassador internally to drive change within the different divisions
 </li>
 <li>
 Ability to foster deep collaborative relationship with agencies and peers
 </li>
 <li>
 Strong project management knowledge and ability to handle multiple projects simultaneously
 </li>
 <li>
 Solid analytical skills and detailed-oriented
 </li>
 <li>
 Pro-active, entrepreneurial individual with a constant drive for results
 </li>
 <li>
 Good Presentation skills
 
 
 </li>
 </ul>
 
 STAKEHOLDERS
 
 
 
 
 INTERNAL
 
 
 
 <ul>
 <li>
 Digital
 </li>
 <li>
 CMO
 </li>
 <li>
 Marketing
 </li>
 <li>
 Ecommerce
 </li>
 <li>
 Advocacy
 </li>
 <li>
 Legal
 </li>
 <li>
 IT
 </li>
 <li>
 Customer Experience
 
 
 </li>
 </ul>
 
 EXTERNAL
 
 
 
 <ul>
 <li>
 Agency
 </li>
 <li>
 Zone
 </li>
 <li>
 DMI
 
 
 </li>
 </ul>
 
 PERSONAL COMPETENCIES
 
 
 
 <ul>
 <li>
 Ability to pioneer new ways of working and think outside of the box to accelerate LOME CRM Database and Beauty tech Services usage
 </li>
 <li>
 Capability to communicate and negotiate with internal and external stakeholders and challenge brands when needed to achieve their KPIs
 </li>
 </ul>
</div>

CRM and Services Manager

ASICO

<div><h3 class="jobSectionHeader">About the Role</h3>
We are seeking an experienced Lead Generation Manager to develop and execute strategies that drive qualified leads and accelerate sales growth for our real estate brokerage in Dubai. The ideal candidate will have a proven track record in digital marketing, CRM management, and lead acquisition within the UAE real estate sector.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Develop and execute lead generation strategies to attract high-quality buyer, seller, and investor leads.
</li><li>Manage paid campaigns across Google, Meta (Facebook/Instagram), and property portals (Bayut, Property Finder, Dubizzle, etc.).
</li><li>Create and optimize lead funnels to maximize conversion rates and minimize cost per lead.
</li><li>Oversee CRM management &mdash; ensuring accurate lead tagging, tracking, and follow-up workflows.
</li><li>Collaborate with the sales team to qualify leads and ensure smooth handovers.
</li><li>Monitor campaign performance, analyze results, and prepare regular reports for management.
</li><li>Work with the marketing team to produce compelling ad creatives, landing pages, and email campaigns.
</li><li>Stay up to date with digital trends and competitor strategies within the UAE real estate market.
</li></ul>Requirements<h3 class="jobSectionHeader">
What We&rsquo;re Looking For</h3><ul>
<li>Minimum 3&ndash;5 years of experience in lead generation, preferably within Dubai real estate brokerage.
</li><li>Proven expertise in Google Ads, Meta Ads Manager, SEO, and CRM systems (HubSpot, PropSpace, Salesforce, etc.).
</li><li>Strong analytical and reporting skills with a results-driven mindset.
</li><li>Excellent communication and organizational abilities.
</li><li>Bachelor&rsquo;s degree in Marketing, Business, or a related field.
</li><li>Fluency in English (Arabic or additional languages are a plus).</li></ul></div>

Lead Generation Manager

IBMC

Overview At IBMC, we help international companies grow by handling their HR and hiring needs so they can focus on what they do best. Right now, we're assisting one of our clients in the financial services industry to find a Fullstack Digital Marketing Manager. In this role, you'll lead a Growth Marketing team across Performance Ads, CRM, and SEO, driving measurable results and ensuring strategies make maximum impact. Responsibilities <ul><li>Lead, mentor, and manage a team of specialists in Performance Ads, CRM, and SEO, fostering a high-performing, collaborative environment.</li><li>Provide strategic direction, guidance, and constructive feedback to help the team achieve individual and collective goals.</li><li>Develop and execute full-funnel digital marketing strategies across Meta, Google Ads, email marketing, and SEO in alignment with business objectives.</li><li>Oversee media planning, CRM journeys, and SEO content strategy, ensuring strategic integration across channels.</li><li>Direct the Performance Ads team in campaign setup, optimization, and performance tracking, with a focus on ROI, conversions, and CAC.</li><li>Guide the CRM specialist in crafting and optimizing customer journeys, automations, and campaign performance.</li><li>Ensure effective budget management and maximize paid media performance across all platforms.</li><li>Own the digital marketing reporting process, ensuring timely delivery of actionable insights and performance updates.</li><li>Analyze campaign and market data to identify trends, gaps, and growth opportunities.</li><li>Lead the development of creative briefs and collaborate with design and video teams to ensure impactful, on-brand campaign assets.</li><li>Manage project timelines, workflows, and output quality for all digital campaigns.</li><li>Collaborate closely with Web Development, Sales, Media, and PR teams to ensure integrated, cross-functional marketing efforts.</li></ul> Qualifications <ul><li>Minimum 5 years of experience in digital marketing, with at least 2 years in a leadership or managerial role.</li><li>Proven track record in Performance Advertising (Meta, Google Ads), CRM/Email Marketing, and SEO, with hands-on campaign execution and team management.</li><li>Experience working in a fast-paced, high-pressure agency environment, ideally with exposure to clients in financial services, proprietary trading, hedge funds, or fintech.</li><li>Strong analytical mindset with proficiency in tools like Google Analytics, Meta Ads Manager, Klaviyo/Mailchimp, SEMrush, or Ahrefs.</li><li>Solid understanding of customer lifecycle marketing, segmentation, and performance-driven growth strategies.</li><li>Demonstrated ability to lead high-performing teams and manage complex, multi-channel digital campaigns under tight deadlines.</li><li>Excellent communication and cross-functional collaboration skills, able to align with design, development, sales, and media teams.</li><li>Comfortable managing digital marketing budgets and delivering measurable ROI.</li><li>Creative eye and experience working with designers and videographers to deliver compelling digital assets.</li><li>Fluent in English, both written and spoken.</li><li>Willing to work Hybrid in Jakarta / Bali</li></ul> Benefits <ul><li>A competitive salary and benefits package.</li><li>A pivotal role in the growth and success of a dynamic agency.</li><li>A collaborative and supportive work environment where your ideas are valued.</li><li>The chance to work with a diverse range of exciting clients in the financial services industry.</li><li>Opportunities for professional development and career advancement.</li><li>Business travel and opportunity to connect with international market.</li></ul>

Fullstack Digital Marketing Manager

The Watch Scanner

Company DescriptionThe Watch Scanner is a community and platform dedicated to exceptional pre-owned luxury timepieces. We offer an exclusive selection of authenticated watches from prestigious brands, providing a seamless experience defined by trust, discretion, and refinement. We guide collectors and enthusiasts towards timepieces that reflect their individuality and legacy in a world where a luxury watch symbolizes distinction, success, and personal expression.Role DescriptionThis is a full-time on-site role located in Dubai for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing customer relationships, coordinating sales efforts, and ensuring seamless customer interactions. Day-to-day tasks include analyzing customer data, communicating with clients, managing CRM software, and overseeing customer projects. This role requires a proactive approach to maintaining high standards of customer satisfaction and engagement.Key ResponsibilitiesRespond to client inquiries across all channels with professionalism and graceConvert inquiries into qualified leads for the sales teamAssess and categorize clients in our CRM system based on preferences, budget, and profileMaintain detailed client records and interaction historyCoordinate with sales and authentication teams for seamless client experiencesRequired Qualifications2-3 years experience in luxury retail, hospitality, or high-end client servicesProven ability to engage with VIP and high-net-worth clienteleExcellent written and verbal communication in English (Arabic is a plus)Experience with CRM systems and database managementStrong organizational skills and attention to detailPreferred:Passion for luxury watches and horologyAbility to qualify and prioritize high-value opportunitiesProactive, self-motivated, and diplomaticCultural awareness and discretion when handling VIP clientsHow to ApplyEmail your CV and brief cover letter to: michel@thewatchscanner.comSubject: CRM Manager - [Your Name]Please include your relevant luxury experience and an example of successfully converting an inquiry into a client relationship.Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Luxury Client Relationship Management : 1 year (Required)</li></ul>

Client Relationship Management Specialist

Explore 2732+ Crm manager in Dubai this November. Find roles across top companies and apply now to boost your career.