customer service specialist Jobs in Istanbul

customer service specialist

communications specialist Jobs in Istanbul

communications specialist

customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer payment and credit services specialist Jobs in Istanbul

customer payment and credit services specialist

customer service professional Jobs in Istanbul

customer service professional

customer care specialist

L'Oréal

<div>
 The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.
 <br/>
 <br/>
 For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st
 <strong>
  beauty-tech
 </strong>
 company all around the world!
 <strong>
  Beauty
 </strong>
 is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to
 <strong>
  create the beauty that moves the world!
  <br/>
  <br/>
 </strong>
 If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our
 <strong>
  Operations/Supply Chain Team!
  <br/>
  <br/>
 </strong>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.
  </li>
  <li>
   Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach
  </li>
  <li>
   Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)
  </li>
  <li>
   Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.
  </li>
  <li>
   Identify customer needs and define related strategy with Customer Care Manager and sales team
  </li>
  <li>
   Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution
  </li>
  <li>
   Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.
  </li>
  <li>
   Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment
  </li>
  <li>
   Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions
  </li>
  <li>
   Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Do You Have What It Takes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University degree and excellent communication skills in English,
  </li>
  <li>
   Minimum 1 years of experience in customer service and/or logistics,
  </li>
  <li>
   Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Could L&rsquo;or&eacute;al Offer You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
  </li>
  <li>
   Work with some of the biggest brands and experts in the business, and the most passionate people
  </li>
  <li>
   A diverse environment
  </li>
  <li>
   Opportunity to be at the center of digital transformation
  </li>
  <li>
   World class training and development
   <br/>
   <br/>
  </li>
 </ul>
 #WEARELOREAL
 <br/>
 <br/>
 Take a closer look at our world here!
</div>


Customer Care Specialist, Operations

<div><div>The world leader in beauty, present in 150 countries on five continents! Our 36 international brands include L&rsquo;Or&eacute;al Paris, Kiehl&rsquo;s, Vichy, Giorgio Armani Beauty, Garnier, Yves Saint Laurent Beaut&eacute;, Ralph Lauren, Maybelline New York, K&eacute;rastase, Biotherm, Lanc&ocirc;me, NYX PMU, L&rsquo;Or&eacute;al Professionnel, Vichy, La Roche-Posay, Diesel, Cerave and more.</div><div></div><div><br>
For more than a century, L&rsquo;Or&eacute;al has devoted itself solely to one business: beauty. We strive to be the 1st <b>beauty-tech</b> company all around the world! <b>Beauty</b> is a powerful force that moves us. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity. Our ambition for the coming years is to <b>create the beauty that moves the world!</b></div><div></div><div><br>
If you are ready to take charge of your career and join us on our quest for the next billion consumers, follow us to get the insider scoop on our business, culture, and tips on how to join us to shape the future of beauty. Join our <b>Operations/Supply Chain Team!</b></div><div></div><div><br>
WHAT YOU&rsquo;LL DO</div><br>
<div></div><ul><li>
Accountable for end to end order processing, ensuring data integrity and seamless transfer of all customer orders into SAP via Idoc and integration system controls.</li><li>
Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets with customer oriented approach</li><li>
Develop Colaboration projects with clients (Data exchanges, flow optimization,Service Rate, KPI&rsquo;s, OSA, stock in trade etc.)</li><li>
Manage system incidents (SAP and domestic tools) and continuously seek opportunities to improve and optimize OTC process,driving new initiatives and implementing improvement projects.</li><li>
Identify customer needs and define related strategy with Customer Care Manager and sales team</li><li>
Efficiently answer the client requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the dispute situations (complains, deductions, returns etc.) in accordance with the Credit Control, sales and controlling teams, and physical distribution</li><li>
Oversee the delivery process post-order execution, coordinating with internal teams to anticipate and resolve any potential delays to secure on time delivery.</li><li>
Ensure that you reinforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment</li><li>
Stay in touch with Credit Control department in order to identify any credit risks and to implement adapted corrective actions</li><li>
Communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service</li></ul><div></div><div><br>
DO YOU HAVE WHAT IT TAKES</div><br>
<div></div><ul><li>
University degree and excellent communication skills in English,</li><li>
Minimum 1 years of experience in customer service and/or logistics,</li><li>
Consumer oriented spirit with service as a priority in order to establish a personalized relationship with the client, and optimize the service level</li></ul><div></div><div><br>
WHAT COULD L&rsquo;OR&Eacute;AL OFFER YOU</div><br>
<div></div><ul><li>
The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way</li><li>
Work with some of the biggest brands and experts in the business, and the most passionate people</li><li>
A diverse environment</li><li>
Opportunity to be at the center of digital transformation</li><li>
World class training and development</li></ul><div></div><div><br>
#WEARELOREAL</div><div>
Take a closer look at our world here!</div></div>

Nilfisk

<div><div>We are seeking a dedicated and customer-focused Customer Care Assistant Specialist to join our team. The role is responsible for providing excellent customer support through various channels, resolving issues promptly, and ensuring a positive customer experience.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.</div></li><li><div>
Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.</div></li><li><div>
Provide guidance and education to customers on product features, usage, and troubleshooting steps.</div></li><li><div>
Accurately document customer interactions and maintain updated records in the CRM system.</div></li><li><div>
Collect customer feedback and communicate insights to relevant departments to improve products and services.</div></li><li><div>
Maintain knowledge of company products, policies, and procedures to deliver effective solutions.</div></li><li><div>
Collaborate with cross-functional teams (sales, technical support, operations) to ensure seamless customer care.</div></li></ul><div></div><div>
Qualifications &amp; Skills</div><ul><li><div>
High school diploma or equivalent; a bachelor&rsquo;s degree is a plus.</div></li><li><div>
Proven experience in customer service, call centers, or related roles.</div></li><li><div>
Strong verbal and written communication skills.</div></li><li><div>
Proficiency with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and Microsoft Office/Google Workspace.</div></li><li><div>
Ability to multitask, prioritize, and manage time effectively.</div></li><li><div>
Strong problem-solving abilities with patience and empathy.</div></li><li><div>
Team player with a positive attitude and willingness to learn.</div></li></ul><div></div><div>
What We Offer</div><ul><li><div>
Competitive salary and benefits package.</div></li><li><div>
Opportunities for career growth and advancement.</div></li><li><div>
Training and development programs.</div></li><li><div>
A supportive and collaborative work environment.</div></li></ul><div></div><div>
Let&rsquo;s create a cleaner future together</div><div></div><div><div>
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength &ndash; as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.</div><div>
Are you ready to make a change for a cleaner future?</div><div></div><div>
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.</div></div></div><div></div>

Customer Care Assistant Specialist

Jotun Group

<div><div>SUMMARY OF THE ROLE</div><div></div>
Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting, and following up to achieve development, improvements, and the best possible service.<div></div><div>
Responsibilities:</div><ul><li>
Ensure end-to-end follow-up of export order processes (order receipt, production planning, shipment, and delivery),</li><li>
Analyze customer requests and provide fast and effective solutions,</li><li>
Coordinate with relevant departments and external stakeholders in customs, transportation, and logistics processes,</li><li>
Prepare, review, and ensure compliance of export documentation with regulations,</li><li>
Conduct regular reporting through Microsoft Office and ERP systems,</li><li>
Continuously develop customer relationships and maintain a high level of customer satisfaction.</li></ul><div></div><div>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER</div><div></div><div><div><div>
What We Look For:</div><div></div><ul><li>
Bachelor&rsquo;s degree in Faculties of Economics and Administrative Sciences or Engineering,</li><li>
Minimum 3 years of experience in export operations,</li><li>
Knowledgeable about export regulations and transportation modes (land, sea, air) for the America, Africa, and Europe regions</li><li>
Proficient in Microsoft Office programs,</li><li>
Excellent command of written and spoken English,</li><li>
Possesses strong analytical thinking, planning, problem-solving, and result-oriented working skills,</li><li>
A good team player with strong communication competencies,</li><li>
Residing in Istanbul.</li></ul></div></div><div></div><div>
POSITION INFORMATION</div><div><br>
Company:</div>
Jotun Boya Sanayi ve Ticaret A.S.<div><br>
Contract Type:</div>
Regular<div></div><div>
Time Type:</div>
Full time<div></div><div>
CLOSING DATE (dd.mm.yyyy):</div>
09.11.2025<div></div><div>
WHO WE ARE</div><div></div><div>
Jotun in Europe and Central Asia (ECA) has 18 different legal entities and operates 7 production facilities. The region has approximately 2000 employees who work across four markets: Marine, Protective, Powder and Decorative. Jotun ECA is committed to an ambitious growth strategy. Our employees are the real value in our companies as individuals and teams. We strive to provide our employees with meaningful and challenging work, rewarding them through continued learning and development driven by our values of Loyalty, Care, Respect and Boldness.</div><div></div><div>
Jotun Boya San ve Tic A.&#350;. in Turkey, operates since 1989 with more than 750 employees. Jotun Boya produces and sells Marine, Protective, Powder Coatings and Decorative Paints with over 500 dealers across Turkey. Jotun makes its mark on your surroundings, from steel bridges to beautiful walls; from cargo vessels to refrigerators and iconic buildings. Do you want to join us and make your mark?</div><div></div><div>
Visit our <div>Career Page</div> to know more about life at Jotun.</div><div></div><div>
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.</div><div></div><div>
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.</div><div></div><div>
If you think that this role is what you could be doing next, apply now!</div></div>

Customer Service Specialist

Jotun

<div>
 <p>
  <strong>
   SUMMARY OF THE ROLE
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Provide service to customers and manage an assigned area of expertise/responsibility or a team by coordinating, supporting, and following up to achieve development, improvements, and the best possible service
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Ensure end-to-end follow-up of export order processes (order receipt, production planning, shipment, and delivery),
  </li>
  <li>
   Analyze customer requests and provide fast and effective solutions,
  </li>
  <li>
   Coordinate with relevant departments and external stakeholders in customs, transportation, and logistics processes,
  </li>
  <li>
   Prepare, review, and ensure compliance of export documentation with regulations,
  </li>
  <li>
   Conduct regular reporting through Microsoft Office and ERP systems,
  </li>
  <li>
   Continuously develop customer relationships and maintain a high level of customer satisfaction
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Look For:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Faculties of Economics and Administrative Sciences or Engineering,
  </li>
  <li>
   Minimum 3 years of experience in export operations,
  </li>
  <li>
   Knowledgeable about export regulations and transportation modes (land, sea, air) for the America, Africa, and Europe regions
  </li>
  <li>
   Proficient in Microsoft Office programs,
  </li>
  <li>
   Excellent command of written and spoken English,
  </li>
  <li>
   Possesses strong analytical thinking, planning, problem-solving, and result-oriented working skills,
  </li>
  <li>
   A good team player with strong communication competencies,
  </li>
  <li>
   Residing in Istanbul
  </li>
 </ul>
 <p>
 </p>
</div>


BIGO

<div>
 <p>
  <strong>
   About BIGO
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&amp;D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video).
 </p>
 <p>
  <br/>
 </p>
 <p>
  BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Title: Senior User Operations &ndash; Live Streaming
 </p>
 <p>
  Location: Istanbul, Turkey
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  1. Handle all VIP customer inquiries efficiently with a strong sense of professionalism and urgency.
 </p>
 <p>
  2. Provide personalized operational support to high-value VIP users by understanding their behavior and preferences, promoting relevant platform features, and enhancing their live-streaming experience.
 </p>
 <p>
  3. Track VIP user re-charge behavior and retention data, actively collect user feedback, and identify actionable insights to improve user satisfaction and extend lifecycle value.
 </p>
 <p>
  4. Build and maintain strong, trust-based relationships with VIP users by becoming a reliable, go-to advisor.
 </p>
 <p>
  5. Collaborate closely with internal teams (content, moderation, product, etc.) to resolve user issues and continuously improve the overall user experience.
 </p>
 <p>
  6. Design and run user engagement campaigns to improve user retention, increase platform usage, and support revenue growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  1. Turkish and fluent English language (both written and spoken).
 </p>
 <p>
  2. Proven experience in VIP customer management or user operations&mdash;preferably within the live-streaming, gaming, or internet industry.
 </p>
 <p>
  3. Strong customer-first mindset: passionate about user satisfaction, with excellent communication, negotiation, and interpersonal skills.
 </p>
 <p>
  4. Strong project management skills with the ability to multitask and prioritize effectively.
 </p>
 <p>
  5. Willingness to work flexible hours, including night shifts based on user demand (night shift compensation provided).
 </p>
</div>


Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Account Technology Strategy</b></h1><div><div><p>
Istanbul, T&uuml;rkiye</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 21, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1889788</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Technology Sales</b></div></div></div><div><div><div>
Discipline</div><div><b>
Account Technology</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><div><b>
Required Qualifications:</b></div><ul><li><div>
Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, Business or related field AND 2+ years in financial services industry, technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience.</div></li><li>
Fluency in Turkish and English.</li></ul><div><b><br>
Preferred Qualifications:</b></div><ul><li>
5+ years experience in relevant customer industry.</li><li>
4+ years experience in digital transformation, or using technology to drive customer business outcomes.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div><b>
Customer and Financial Services Industry Insights</b></div><ul><li>Generates business insights based on knowledge of the customer's technology landscape, engagement experience, and proactive collaboration with the customer, internal teams, and industry, to conduct forecasting and develop recommendations for managing accounts. Challenges customers to consider alternative business models to meet business and market needs, and adapts plans to insights.</li><li>Applies expertise in customer businesses. technology platforms, and maturity to build digital technology strategy with the customer that is aligned to business outcomes. Challenges customers&rsquo; assumptions with constructive dialogue about their business and technology. Leverages industry trends to gather insights and develop an informed perspective on similar issues that may occur within their industry/industries.</li></ul><div></div><div><b><br>
Trusted Advisor</b></div><ul><li>Leverages account information technology (IT), industry, and business strategy to provide coaching to internal Microsoft teams on customer technology profiles and strategies. Provides technical guidance to internal teams to position technology while using customer landscape knowledge.</li><li>Advises customer technical decision maker (TDM) and business decision maker (BDM) stakeholders on the benefits of embedding security throughout their technology landscape through the Microsoft Security and Zero Trust narratives. Establishes a sense of creating business value through implementing security and positions Microsoft's security credentials. Creates follow-up opportunities and orchestrates appropriate technical teams from the Specialist Team Unit (STU) to pursue and close.</li></ul><div></div><div><b><br>
Technology Sales: Demand Generation and Orchestration</b></div><ul><li>Identifies customer issues, creates demand, and creates opportunities to uncover new solutions. Creates and qualifies a set number of opportunities for product sales, solution sales, or consumption. Leverages partners to drive demand generation and capitalize on opportunities. Orchestrates efforts to drive MCEM lifecycle and stage progression. Works within a broader strategy to lead efforts with technical teams for driving opportunities including Specialist Team Unit (STU), Customer Success Unit (CSU), and others, as necessary. Contributes to efforts to reach out to key stakeholders to give customer-driven pitches and drives the appropriate customer reach together with the account executive to generate new demand. Uses technical knowledge of products to determine feasibility of technical customer requirements requests and works with core engineering teams to prepare solutions.</li><li>Introduces the customer to benefits of AI and new technologies to create interest and excitement about Microsoft's capabilities and shows them how Microsoft technologies can help accelerate their productivity as well as differentiate themselves in the market. Creates follow-up opportunities and orchestrates appropriate technical teams from the Specialist Team Unit (STU) to pursue and close.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Account Technology Strategy

Explore 660+ Customer care specialist in Istanbul this October. Find roles across top companies and apply now to boost your career.

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Account Technology Strategy