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The Ladder Method

<p>The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.</p><p> </p><p>Essential Duties and Responsibilities</p><p>Respond to incoming customer calls promptly and courteously to ensure a positive service experience.<br />Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.<br />Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.<br />Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.<br />Provide clear and accurate information regarding products, fare media, programs, and related services.<br />Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.<br />Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.<br /> </p><p>Background and Experience</p><p>High school diploma or equivalent required.<br />Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.<br />Strong communication, problem solving, and interpersonal skills with the ability to manage challenging situations professionally.<br />Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.<br />Availability to work extended hours, weekends, or holidays based on business needs.</p><p>Employment follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.</p>

Customer Service Rep

NBKC Bank

<p></p><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Experience Team Manager</b></h1><p><b>
Kansas City, MO | @Flex (Hybrid) </b><b>Monday&ndash;Friday Schedule with Occasional Saturdays</b></p><h3 class="jobSectionHeader"><b>
Lead a Team. Elevate the Experience. Make an Impact.</b></h3><p>
At <b>nbkc bank</b>, we're committed to creating remarkable experiences for our customers and our employees. We're looking for a <b>Customer Experience Team Manager</b> who is passionate about developing people, solving problems, driving operational excellence, and delivering exceptional customer service.</p><p>
In this role, you'll lead a team of Customer Experience Specialists, helping them succeed through coaching, mentorship, and ongoing development. You'll play a key role in ensuring customers receive outstanding support while fostering a collaborative, high-performing team culture.</p><p>
If you're a customer-focused leader who enjoys empowering others, improving processes, and making a meaningful impact every day, we'd love to meet you.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><h3 class="jobSectionHeader"><b>
Lead &amp; Develop a High-Performing Team</b></h3><ul><li>
Manage, coach, and motivate a team of 5&ndash;6 Customer Experience Specialists.</li><li>
Set clear goals, expectations, and performance standards.</li><li>
Recruit, onboard, and train new team members.</li><li>
Conduct performance evaluations and provide ongoing feedback and development opportunities.</li><li>
Foster a positive, engaging, and collaborative work environment where employees can thrive.</li></ul><h3 class="jobSectionHeader"><b>
Deliver Exceptional Customer Experiences</b></h3><ul><li>
Oversee daily operations to ensure service levels and team objectives are consistently met.</li><li>
Support team members in handling customer inquiries with professionalism, empathy, and efficiency.</li><li>
Identify performance trends and coaching opportunities that improve customer satisfaction.</li><li>
Help maintain and elevate nbkc's exceptional customer service standards.</li></ul><h3 class="jobSectionHeader"><b>
Resolve Complex Customer Issues</b></h3><ul><li>
Serve as an escalation point for challenging customer situations.</li><li>
Partner with internal teams to quickly resolve complaints and service concerns.</li><li>
Drive solutions that balance customer advocacy with business objectives and risk management.</li></ul><h3 class="jobSectionHeader"><b>
Ensure Operational Excellence &amp; Compliance</b></h3><ul><li>
Promote adherence to all banking regulations, security standards, policies, and procedures.</li><li>
Assess risk and exercise sound judgment when making decisions.</li><li>
Handle confidential information with discretion and professionalism.</li><li>
Stay informed of regulatory changes and ensure team practices remain compliant.</li><li>
Contribute to process improvements and operational efficiencies across the Customer Experience function.</li></ul><h2 class="jobSectionHeader"><b>
What You'll Bring</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
High school diploma or GED.</li><li>
2+ years pf experience supervising or managing employees in a call center setting, including responsibility for performance, quality, and employee development.</li><li>
3&ndash;5 years of banking experience.</li><li>
Previous supervisory, team lead, or management experience preferred.</li><li>
Strong knowledge of banking products, services, systems, policies, and procedures.</li><li>
Exceptional customer service and relationship-building skills.</li><li>
Strong problem-solving, critical thinking, and decision-making abilities.</li><li>
Experience coaching and developing employees.</li><li>
Ability to work collaboratively in a fast-paced, team-oriented environment.</li></ul><h3 class="jobSectionHeader"><b>
You'll Stand Out If You Have</b></h3><ul><li>
A passion for developing and motivating teams.</li><li>
The ability to identify customer needs while effectively managing risk.</li><li>
Experience working in a complex, multi-functional banking environment.</li><li>
Strong sales and relationship management skills.</li><li>
Proficiency with Microsoft Office applications.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail and accuracy.</li></ul><h2 class="jobSectionHeader"><b>
Why Join nbkc?</b></h2><p>
Lead and develop a talented customer experience team</p><p>
Make a direct impact on customer satisfaction and team success</p><p>
Enjoy a flexible hybrid work environment</p><p>
Collaborate with an innovative and people-focused organization</p><p>
Grow your leadership skills while helping shape the customer experience</p><h3 class="jobSectionHeader"><b>
Ready to Lead the Experience?</b></h3><p>
If you're a leader who is energized by coaching others, delivering exceptional customer service, and creating positive outcomes for both customers and employees, we encourage you to apply.</p></div></div></div></div></div></div></div><p><b>
Work Environment</b></p><p>
This is a hybrid role (@Flex) based out of our <b>Kansas City, MO</b> office, enjoy the best of both worlds with a mix of in-office and remote work.</p><p><b>
Onsite expectations for this role:</b> Monday, Wednesday, and Friday</p><p><b>
Remote Days for this role:</b> Tuesday, Thursday, and Saturday</p><p><b>
Shift</b>: Monday&ndash;Friday, 9:30 AM&ndash;6:15 PM CST, rotating Saturdays 9:00 AM-1:00pm CST</p><p>
Ready to bring your passion for people and service to a team that values innovation, collaboration, and heart?</p><div><h2 class="jobSectionHeader"><b>
 Why nbkc?</b></h2><ul><li>
Flexible hybrid work environment.</li><li>
A collaborative and supportive culture.</li><li>
Opportunities to grow your career and expand your skills.</li><li>
Meaningful work that impacts employees across the organization.</li><li>
A team of smart, curious, and genuinely great people.</li></ul><p><b>
Ready to make an impact? We'd love to hear from you. Apply today!</b></p></div><div><div><b>
And the benefits don't hurt either:</b></div>
4 weeks PTO + 12 holidays + your birthday off<ul><li>
401(k) with generous match and immediate vesting</li><li>
Multiple health plan options (HSA, PPO, FSA)</li><li>
Paid parental leave</li><li>
Wellness programs and onsite gym</li><li>
Paid volunteer time</li><li>
Anniversary awards at 3 and 5 years</li><li>
Paid 4-week sabbaticals at 10, 18, and 25 years</li><li>
Flexible work options that support work-life integration</li></ul></div><div><div><b>
</b><b> Let&rsquo;s Do This</b></div><div><b>
Our Hiring Process</b></div><div></div><div><br>
We respect your time. Once we review your application, we&rsquo;ll reach out with next steps, whether that&rsquo;s a phone chat, video call, or even grabbing a coffee. We&rsquo;ll keep you informed every step of the way.</div><div></div><div><b><br>
Why You&rsquo;ll Love Working at nbkc</b></div><div><b>
Perks &amp; Benefits You&rsquo;ll Brag About:</b></div><div><ul><li>
Hybrid flexibility with a modern @Flex work model (Kansas City HQ).</li><li>
Multiple comprehensive health plans (HSA, FSA, PPO your choice!)</li><li>
12 paid holidays + your birthday off + 8 volunteer hours/year</li><li>
401k with <i>immediate vesting</i> and a generous company match</li><li>
Paid parental leave</li><li>
Access to behavioral health advocates and an Employee Assistance Program (EAP)</li><li>
Wellness perks, reimbursement programs, and on-site gym</li><li>
Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries</li><li>
Collaborative, growth-minded culture that celebrates innovation and ideas</li><li>
Meaningful work building products that truly help customers achieve their financial goals</li><li>
Opportunities to grow your career in one of the most transformative industries</li></ul></div><div></div><div><b><br>
About nbkc</b></div><div>
nbkc isn&rsquo;t your typical bank, and we don&rsquo;t want to be.</div><div>
We&rsquo;re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.</div><div></div><div><br>
nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.</div><div></div><div><br>
We&rsquo;ve been proudly recognized as one of Kansas City&rsquo;s Best Places to Work for 5+ years, and once you&rsquo;re here, you&rsquo;ll see why.</div><div></div><p><b><br>
nbkc bank is an Equal Opportunity-Affirmative Action Employer &ndash; Minority/Female</b><b> / Disability / Veteran / Gender Identity / Sexual Orientation</b></p></div></div><p></p>

Customer Experience Team Manager

State of Missouri

<div>Job Summary - Why you&rsquo;ll love this position
<p>Working with the Division of Youth Services is more than it seems. You will be working with staff to create a safe, therapeutic, and educational environment for youth in our day treatment and residential programs. To succeed in this position you will need to be empathetic, nonjudgmental, cooperative, encouraging, able-bodied, professional, and respectful; you must be able to communicate clearly, honestly and openly. We also offer a variety of great benefits including health, dental, vision, paid holidays, cafeteria plans, retirement, and more. Join us and help make the difference for our youth today!</p>
<p>The current rate for this position is $1,472.91 semi-monthly. Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).
</p>Responsibilities - What you&rsquo;ll do
<p>This is a first-level administrative support position in support of a work unit in a treatment program for youth in the care of the Missouri Division of Youth Services. This position works within set guidelines and under direct supervisor performing a variety of clerical tasks.</p>
<p>The following tasks are the responsibility of the Administrative Support Clerk:</p>
<ul><li>Perform common and repetitive clerical, printing, data entry, and mail related tasks.</li>
<li>Maintain, with relative independence, a significant phase or segment of a clerical process or office activity and make frequent decisions in accordance with agency policies, rules, or procedures.
</li><li>Compose routine correspondence utilizing a computer keyboard; proofreads and/or finalizes letters, memorandums, reports, or other documents for approval and/or signature.</li>
<li>Establish and maintain filing systems.</li>
<li>Prepare records for storage and/or archiving.</li>
<li>Prepare purchase and supply requisitions, personnel and/or payroll records, time and leave records, expense accounts, or other program or agency documents; maintain an adequate stock of needed supplies for regional and facility usage.</li>
<li>Arrange travel and accommodations.</li>
<li>Serves as receptionist or information clerk; determines purpose of contact; provides general information and assists in preparation of forms if needed; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments as necessary</li>
<li>Enter and update information in automated systems, spreadsheets, and databases; utilizes various software packages in the performance of duties.</li>
<li>Maintain required ledgers as needed, following all procedures regarding proper receipts, obtaining signatures, maintaining subsidiary ledgers and keeping expenditure documentation separate, etc.</li>
<li>Perform other tasks as assigned.</li>
</ul><p><b>Knowledge, skills &amp; abilities</b></p>
<p>Knowledge of general office practices. Ability to maintain clerical records and operate basic office equipment. Ability to interact on the telephone or in person with the public.</p>
Qualifications - All you need for success
<p>Six or more months of experience in office support work; and possession of a high school diploma or proof of high school equivalency. <b>OR</b> Less than one year of related experience. (Substitutions may be allowed.)</p>
<p><i>(15 earned credit hours from an accredited college or university may substitute for the required experience.)</i></p>
<p><i>Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.</i></p>
Job Details - More reasons to love this position
<p>The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.</p>
Contact Details - If you have questions or require any accommodations to participate in the application or interview process please contact:
<p>If you experience an accessibility issue while applying at mocareers.mo.gov, please contact courtney.a.hall@dss.mo.gov or call 573-526-0416. If you have questions about this position, please contact: hrc@dss.mo.gov.</p>
The State of Missouri is an equal opportunity employer and is committed to developing and maintaining a talented workforce.</div>

Administrative Support Clerk (DYS CC Only)

EquipmentShare

<div><h1 class="jobSectionHeader"><b>Build the Future with Us &mdash; EquipmentShare is Hiring a Data Analyst - People</b></h1>
<p>
At EquipmentShare, we're not just filling a role &mdash; <b>we're assembling the best team on the planet to build something that's never been built before</b>. We're on a mission to transform an industry that's been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.</p>
<p>
We're hiring a Data Analyst - People at our rental facility in Columbia, MO, and we're looking for someone who's ready to grow with us, bring energy and drive to their work, and help us build the future of construction. As a key member of the People Analytics team, you will be responsible for shaping strategic decisions through advanced modeling and analysis. You will play a crucial role in extracting actionable insights from our data to drive informed decision-making. This role is particularly focused on the intersection of workforce intelligence and financial themes, including staffing models, factors related to quality of hire, and leader development.</p>
<h3 class="jobSectionHeader"><b>
Duties/Responsibilities:</b></h3>
<ul><li>Translate people needs and data into action: create relationships with individuals across the organization, identify quick wins, choose the appropriate statistical test and partner to implement your findings.</li>
<li>Execute against the vision for People Analytics: Support the development of the People Analytics roadmap and execute against the projects that are prioritized. Current projects cover topics in Talent Acquisition, Compensation, Workforce Planning and Employee Listening.</li>
<li>Get your hands dirty in a variety of People Analytics projects, which will involve wrangling data to enable comprehensive intelligence and tapping in where needed.</li>
<li>Learn about various data analytics tools and methods through hands-on involvement in projects and shadowing senior team members.</li>
<li>Engage with team members on multiple levels, from technical experts to senior leadership, gaining insights into the strategic role of data analytics in business decisions.</li>
<li>Prepare and analyze people-related financial data, such as labor capitalization reports.</li>
</ul><h3 class="jobSectionHeader"><b>Why EquipmentShare?</b></h3>
<p>
Because we do things differently &mdash; and we think you'll feel it from day one. We're a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn't just run our business &mdash; it also makes your job easier, safer, and more connected. Whether you're behind the wheel, under the hood, leading a branch, or closing deals &mdash; tech supports <i>you</i>, and you drive <i>us</i> forward.</p>
<p>
We're a team of problem-solvers, go-getters, and builders. And we're looking for teammates who take pride in doing meaningful work and want to be part of <b>building something special</b>.</p>
<h4 class="jobSectionHeader"><b>
Perks &amp; Benefits</b><br>
</h4>
Competitive compensation<br>
<ul><li>
</li>
Full medical, dental, and vision coverage for full-time employees<br>
<li>
</li>
Generous PTO + paid holidays<br>
<li>
</li>
401(k) + company match<br>
<li>
</li>
Unlimited Paid Time Off<br>
<li>
</li>
Gym membership stipend + wellness programs (earn PTO and prizes!)<br>
<li>
</li>
Company events and food truck nights<br>
<li>
</li>
16 hours of paid volunteer time per year &mdash; give back to the community you call home<br>
<li>
</li>
<li>Career advancement, leadership training, and professional development opportunities</li>
</ul><h3 class="jobSectionHeader"><b>About You</b></h3>
<p>
You want to be part of a team that's not just changing an industry for the sake of change &mdash; we're transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you're excited about the opportunity to grow within a fast-paced, mission-driven environment.</p>
<p>
We're looking for people who:</p>
See challenges as opportunities<br>
<ul><li>
</li>
Embrace change and continuous improvement<br>
<li>
</li>
<li>Bring energy, effort, and optimism every day</li>
</ul><h3 class="jobSectionHeader"><b>Required Skills/Abilities:</b></h3>
<ul><li>Python or R experience required.</li>
<li>SQL experience preferred.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Basic understanding of data management and analysis.</li>
<li>Ability to work effectively in a fast-paced environment and adapt to evolving project requirements.</li>
<li>Excellent communication skills and the ability to work as part of a team.</li>
</ul><h2 class="jobSectionHeader"><b>Education and Experience</b><b><i>:</i></b></h2>
<ul><li>1-2 years of experience in a People Analyst role is preferred.</li>
<li>A degree in Psychology, Economics, Math, Statistics or anything relevant to the implementation of People Analytics.</li>
</ul>
<p><b>Physical Requirements</b>:</p>
<ul>
<li>Prolonged periods sitting at a desk and working on a computer.</li>
<li>Must be able to lift 10 pounds at times</li>
</ul><h3 class="jobSectionHeader"><b>A Workplace For All</b></h3>
<p>
At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative &mdash; <i>A Workplace For All</i> &mdash; is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.</p>
<p>
We value different backgrounds, talents, and perspectives. We want you to feel like you belong here &mdash; because you do.</p>
<p><b>
EquipmentShare is an EOE M/F/D/V.</b></p>
<p><b><i>
Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.</i></b></p></div>

Data Analyst - People

Hackensack Meridian Health

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Our team members are the heart of what makes us better. At Hackensack Meridian
 <em>
  Health
 </em>
 we help our patients live better, healthier lives &mdash; and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It&rsquo;s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
 <br/>
 <br/>
 <strong>
  Responsibilties
  <br/>
  <br/>
 </strong>
 The Patient Care Technician functions as a caregiver for a specific patient population in order to achieve desired outcomes. This position focuses on expanding knowledge and skills, provides effective direct and indirect care as part of the interdisciplinary team to a variety of complex patients. Under the direction and supervision of the registered nurse, promotes patient satisfaction, comfort and safety. Assists with a variety of patient, unit and environment-related tasks. Participates in patient safety initiatives.
 <br/>
 <br/>
 <ul>
  <li>
   Provide patient care, based on physical, psychosocial, education, safety, and related criteria, appropriate to the age of the guests/patients served in assigned service
  </li>
  <li>
   Provide for effective and safe guest/patients outcomes through practice, judgment and critical actions
  </li>
  <li>
   Ongoing communication with patients, nursing colleagues and other members of the health care team regarding patient's status and rendered care
  </li>
  <li>
   Take self-directed or self-motivated initiative to do more than is expected or required in the job, acting before being required to by events, improving job performance, and/or creating new opportunities
  </li>
  <li>
   Participate in interdisciplinary collaboration of our patient's plan of care from admission to discharge to ensure safe transitioning and continuum of care
  </li>
  <li>
   Participate in Unit/Department Performance Improvement [PI] activities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Specific Job Functions May Include But Not Limited To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcomes patients and checks for proper identification bracelets.
  </li>
  <li>
   Prepares the patient for assessment/admission, physical examination and procedures.
  </li>
  <li>
   Recognizes and responds to opportunities to enhance patient satisfaction.
  </li>
  <li>
   Demonstrates the knowledge and skill necessary to provide care appropriate to age of patients on the unit.
  </li>
  <li>
   Obtains clinical data, temperature, pulse, respirations, blood pressure, O2 saturation and documents findings in patient record and notifies RN immediately of abnormal results.
  </li>
  <li>
   Draws intravenous or capillary blood from newborn through geriatric aged patients using proper aseptic collection techniques, assure appropriate labeling and processing of specimens to expedite throughput of patients.
  </li>
  <li>
   Performs venipuncture for laboratory tests
  </li>
  <li>
   Demonstrates a reliable and dependable ability to follow through with designated responsibilities in the collecting, labeling, and transporting of specimens to the proper area at the appropriate time: always correctly labels type of specimen collected, including patients name and room number.
  </li>
  <li>
   Performs EKG for patients as directed.
  </li>
  <li>
   Assures the presence, functionality and cleanliness of all necessary equipment. Checks and maintains code cart, O2, and other emergency medical equipment as directed.
  </li>
  <li>
   Applies bandages, slings, compression boots and hypothermia blankets according to standard as directed by RN.
  </li>
  <li>
   Assists in the transport of patient to departments or units upon request.
  </li>
  <li>
   Assists with preparation as necessary assuring the patient is assisted with meals/ or fed as needed.
  </li>
  <li>
   Checks inventory of assigned area and restocks as directed.
  </li>
  <li>
   Ensures room environment is prepared for admission.
  </li>
  <li>
   Provides direct hygiene and comfort care to patients including bathing, toileting, oral hygiene, incontinent care, and bed making.
  </li>
  <li>
   Assists the patients with dressing/undressing and placing patient belongings in the appropriate bag labeled with completed property checklist. Monitors the return of clothing to family of patient.
  </li>
  <li>
   Performs and documents glucose finger sticks and collects other specimens as directed.
  </li>
  <li>
   Provides post mortem care
  </li>
  <li>
   Obtains and documents patient weights and observes and documents patient's intake and output.
  </li>
  <li>
   Provides a safe patient environment by answering call lights promptly, communicating with the RN immediately for any change in the patient's condition.
  </li>
  <li>
   Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs not limited to (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.)
  </li>
  <li>
   Other duties and/or projects as assigned.
  </li>
  <li>
   Adheres to HMH Organizational competencies and standards of behavior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Knowledge, Skills and Abilities Required:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
  </li>
  <li>
   Completion of one of the following: - Certified Nursing Assistant, Medical Assistant or Patient Care Technician program or - Fundamentals of Nursing program from an accredited school of nursing or - HMH PCT Apprenticeship Program - Or equivalent medical background experience, such as EMT, Home Health Aide, CMA, MA, PCT, Nursing Assistant. Note: Candidates that have not completed one of the programs but meet the other requirements will be considered for selection into the HMH PCT Apprentice Program. If selected, the candidate will be hired into the role of PCT Apprentice. Upon successful completion of the HMH PCT Apprenticeship Program, the candidate will be transferred to the Patient Care Technician role.
  </li>
  <li>
   The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education and the ability and passion to deliver the highest quality of care and service based on a strong sense of patient focus are all required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education, Knowledge, Skills And Abilities Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experienced or certified in phlebotomy and checking EKG, vital signs and blood sugar preferred
  </li>
  <li>
   At least one (1) year PCT or CNA experience in a hospital setting strongly preferred or eligible for the HMH PCT apprentice program.
  </li>
  <li>
   Certified Nursing Assistant, Certified Medical Assistant or Patient Care Technician who has successfully completed a PCT program which includes Phlebotomy, EKG and nursing assistant course both in the theoretical and clinical setting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Licenses And Certifications Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   AHA Basic Health Care Life Support HCP Certification within 60 days of entering position.
   <br/>
   <br/>
  </li>
 </ul>
 HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.
 <br/>
 <br/>
 <strong>
  Job Duties
  <br/>
  <br/>
 </strong>
 The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
  </li>
  <li>
   Experience: Years of relevant work experience.
  </li>
  <li>
   Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
  </li>
  <li>
   Skills: Demonstrated proficiency in relevant skills and competencies.
  </li>
  <li>
   Geographic Location: Cost of living and market rates for the specific location.
  </li>
  <li>
   Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
  </li>
  <li>
   Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.
   <br/>
   <br/>
  </li>
 </ul>
 Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.
 <br/>
 <br/>
 In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.Minimum rate of $20.68 Hourly
</div>


Patient Care Technician - Full Time Nights

Serco

<div></div><div><div><div><div><p>Available in 11 locations
</p><p></p><div><h2 class="jobSectionHeader"><b>Strategy and Solutions Integration Lead - Washington, D.C.</b></h2>
</div><div><div>Available in 11 locations</div>
 <div><div><div>Washington Navy Yard, District of Columbia, US, 20374
 </div><div>Alexandria, Virginia, US, 22311
 </div><div>Arlington, Virginia, US, 22202
 </div><div>Washington, District of Columbia, US, 20005
 </div><div>District of Columbia, US, 20005
 </div><div>Fairfax, Virginia, US, 22033
 </div><div>Falls Church, Virginia, US, 22042
 </div><div>Bethesda, Maryland, US, 20889
 </div><div>Baltimore, Maryland, US, 21201
 </div><div>Fort Belvoir, Virginia, US, 22060
 </div><div>Annapolis, Maryland, US, 21401
</div></div></div></div></div></div><div><div>Washington Navy Yard, District of Columbia, US, 20374
</div></div><div><div>Category: Administrative/Clerical
</div></div><div><div>Job ID: 34474
</div></div><div><div>widget: Full-Time
</div></div><div></div><div><div>Secret
</div></div><div><div>No - Teleworking not available for this position
</div></div><div><div>$73552.19-$119523.82</div></div></div></div>
<br><div><h3 class="jobSectionHeader"><b>Position Description &amp; Qualifications</b></h3><br>
<br>
<p>If you seek a rewarding, high profile and challenging position supporting projects for the US Navy which requires technical rigor and will tap and build on your expertise, Serco has a wonderful opportunity for you!</p><br>
<p></p><p>As the Strategy and Solutions Integration Lead will be on a dynamic team supporting the NAVSEA AUKUS program within Team Submarine responsible for the integrated support to the Australian Nuclear-Powered Submarine initiative. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.</p><p><br>
</p><p><b>*This position is contingent upon your ability to maintain your current DOD Secret level Security Clearance and upon position availability. *</b></p><p><br>
</p><p><b>In this role, you will:</b></p>
<ul><li>Support the Strategy and Solutions Directorate in updating the program office&rsquo;s org chart.</li>
<li>Manage and update the AUKUS personnel tracker.</li>
<li>Coordinate with new hires and generate associated posters.</li>
<li>Assist with the generation of the program office&rsquo;s All Hands presentations.</li>
<li>Coordinate with stakeholders to complete travel after action reports.</li>
<li>Manage the program office&rsquo;s action tracker.</li></ul><br>
<p></p><p><b>To be successful in this role, you will have:</b></p>
<ul><li>An active/current DoD Secret Clearance and the ability to maintain it throughout employment.</li>
<li>US Citizenship.</li>
<li>Bachelor&rsquo;s degree in Business Management, Operations, or a related field
<ul><li>A High School Diploma and 4 years of additional experience or an Associates degree and 2 years of additional experience will be considered in lieu of a Bachelor's Degree.</li>
</ul></li><li>2 years of experience (preferably in a government office, either as civilian, contractor, or military).</li>
<li>Strong organizational and interpersonal skills.</li>
<li>Proficiency in handling organizational elements such as taskers, correspondence, scheduling, and coordination.</li>
<li>Experience with knowledge management and tools such as SharePoint or data migration platforms.</li>
<li>Experience with Visio and organization chart generation.</li>
<li>Strong attention to detail.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Ability to travel 10% of the time.</li></ul><br>
<p></p><p><b>Additional Desired Skills/Experience:</b></p>
<ul><li>Experience working with Department of War or Navy systems, processes, and culture</li>
<li>Previous experience with NAVSEA, Team Submarine, or similar programs and knowledgeable of Navy requirements and program office organizations and processes</li>
<li>Experience providing administrative support, including managing Standard Operating Procedures (SOPs), travel arrangements, and awards coordination</li>
<li>Advanced knowledge in SharePoint development, data migration, and project management tools</li>
<li>Experience operating in a fast-paced environment.</li></ul><br>
<p></p><p>If you are interested in working in a highly diverse, engaging and challenging environment - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!</p><br>
<br>
<h3 class="jobSectionHeader"><b>Company Overview</b></h3><br>
<br>
<p>Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
<br>
<br>
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
<br>
<br>
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
<br>
<br>
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
<br>
<br>
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><br>
<br>
<h3 class="jobSectionHeader"><b>Pay Transparency</b></h3><br>
<br>
<p>Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
<br>
<br>
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):<br>
<br>
<br>
</p><ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li><br>
</ul><br>
<br>
<p>To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
<br>
<br>
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</p></div>

Strategy and Solutions Integration Lead - Washington, D.C.

<div></div><div><div><div><div>Washington Navy Yard, District of Columbia, US, 20374
</div></div><div><div>Category: Navy
</div></div><div><div>Job ID: 34503
</div></div><div><div>widget: Full-Time
</div></div><div></div><div><div>Secret
</div></div><div><div>No - Teleworking not available for this position
</div></div><div><div>$119574.56-$199290.94</div></div></div></div>
<br><div><h3 class="jobSectionHeader"><b>Position Description &amp; Qualifications</b></h3><br>
<br>
<p>If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a wonderful opportunity for you!</p><p><br>
</p><p>As the Submarine Control System (SCS) Software and Certification Engineer, based in Washington, DC, you will be on a dynamic team providing technical and programmatic support to the VIRGINIA Class Submarine Program (PMS450) and the U.S. Navy&rsquo;s Team Submarine Program Offices and serve as the Software and Certification Manager for the VIRGINIA Ship Control System division as part of the Virginia Class Program Office (PMS 450). Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors and contribute and influence the Navy's future, premier nuclear submarines.</p><p><br>
</p><p>Team Submarine unites the Program Executive Officer, Undersea Warfare Systems (PEO UWS); the Deputy Commander, Undersea Technology (SEA 07); Program Executive Officer, Attack Submarine (PEO SSN); Program Executive Officer, Strategic Subs (PEO SSBN) and the Submarine Maintenance Engineering, Planning, and Procurement (SUBMEPP) Activity, once diverse submarine-related commands and activities, into a single &quot;submarine-centric&quot; team. Conceived to increase efficiencies within the submarine acquisition, maintenance, and modernization communities, Team Submarine eliminates traditional &quot;stovepipe&quot; structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.</p><p><br>
</p><p>The Virginia Class Submarine Program (PMS450) is responsible for the design, construction, certification, and delivery of Virginia Class Submarines. Virginia Class Submarines (VCS) are built to seek out and destroy enemy ships/submarines, working both independently and in concert with carrier strike groups/other ships, providing Joint Commanders with early, accurate knowledge of the battlefield; covert striking power against targets ashore; and the maritime strength to destroy enemy naval forces and interdict seaborne commerce. U.S. Navy submarines ARE the undersea advantage against our adversaries.</p><p><br>
</p><p>Ship Control Division - PMS 450S<b>: </b>Provides programmatic oversight of VCS SCS, including new construction (NEWCON), In-Service, and future sustainment for VCS. The division oversees with the support of ship control staff the funding of all Fly-by-wire (FBW) Ship Control Systems within PMS 450 as well as NEWCON and the Maintenance/Modernization for In-Service ships. Also responsible for review and concurrence of FBW SCS at-sea testing (Sea Trial agendas) following original system installation, upgrades/alterations, major repair work, or major depot availabilities. The division works to develop and maintain a System Safety Program Plan for Submarine FBW SCS Safety Hazard Analysis Report, Safety Assessment Report and Algorithm Safety Assessment Report. This division interacts with the highest levels of Submarine and Navy leadership. Stakeholders include technical groups within NAVSEA, Electric Boat, the in-service fleet, Nuclear Reactors, Pentagon requirements and acquisition leaders as well as among other program offices in Team Submarine. The budget exceeds $300M across the FYDP. This is a new directorate within PMS 450 and an opportunity to support a team that will have an enduring positive impact on the submarine community!</p><p><br>
</p><p><b>In this role, you will:</b></p><p><br>
</p><ul><li>Be responsible for supporting various NEWCON SW development and certification activities for NEWCON Virginia Class Submarines.</li>
<li>Manage oversight of software development tasking and execution, including associated issue resolution; execution of SCS certification processes and ensure technical and administrative review of FBW SCS correspondence complies with the requirements of the FBW SCS requirements manual.</li>
<li>Ensure individual Standard Operating Procedures are maintained to clearly document the routing, review, concurrence, approval process and authority for FBW SCS deliverables.</li>
<li>Maintain oversight of all software builds developed by the design yard for NEWCON submarines, including associated issue resolution; execution of SCS certification proceses and ensure technical and administrative reviews of FBW SCS correspondence.</li>
<li>Update and maintain Standard Operating Procedures to clearly document routing, review, concurrence, approval process and programmatic authority for FBW SCS deliverables.</li>
<li>Attend monthly SCS System Integration team meetings.</li>
<li>Maintain VCS SCS certification Objective Quality Evidence to support design certification for NEWCON software/hardware builds.</li>
<li>Serve as a consultant in all matters pertaining to Ship Control software development, configuration management, and design certification.</li>
<li>Brief leadership and make recommendations based upon solutions you have developed or coordinated.</li>
<li>Possess excellent written, oral, and organizational skills.</li></ul><br>
<p></p><p><b>To be successful in this role, you will have:</b></p><p><br>
</p><ul><li>An active or current DoD Secret clearance.</li>
<li>US Citizenship.</li>
<li>Bachelor's Degree in Electrical, Mechanical, Marine, Chemical, and Aerospace Engineering, a relevant field.
</li><li><ul><li>An Associate's Degree and 2 years of additional experience will be considered in lieu of Bachelor's Degree or a High School Diploma/GED and 4 years of additional experience will be considered in lieu of Bachelor's Degree.</li>
</ul></li><li>10 years of experience.</li>
<li>Project/Program management experience or similar/related experience.</li>
<li>A mastery of electrical engineering principles in the development or operation of naval ships/submarines, ship systems, or subsystems.</li>
<li>Knowledge of and experience with the design, operation and support of US Navy Submarine Fly-By-Wire and Ship Control Systems (SCS).</li>
<li>Basic knowledge of submarine construction, modernization, and/or operations.</li>
<li>Experience developing technical standards for Submarine Fly-By-Wire and Ship Control Systems.</li>
<li>Engineering and acquisition fundamentals, as well as expertise with surface and undersea shipbuilding programs.</li>
<li>Experience in applying root cause analysis techniques to fundamentally understand and resolve issues.</li>
<li>Ability to be a fast learner.</li>
<li>Excellent written and oral communications skills. (Ability to communicate well with numerous stakeholders)</li>
<li>Strong quantitative, analytical and conceptual thinking skills.</li>
<li>Demonstrated ability to interact with senior management on complex technical issues</li>
<li>Ability to facilitate and coordinate efforts with key government and non-government stakeholders.</li>
<li>Ability to work with minimal supervision.</li>
<li>Ability to work well within a time sensitive environment.</li>
<li>Ability to act as the technical owner for complex components and assemblies, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution</li>
<li>Ability to learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity.</li>
<li>Ability to analyze mechanical designs through review of design artifacts</li>
<li>Ability to use Microsoft Office packages effectively.</li>
<li>Ability to be flexible both in relation to job-specification and schedules.</li>
<li>Ability to work both in a team environment and independently, and often under short, multiple deadlines.</li>
<li>Ability to be a team player, work well with others and contribute positively to work/team environment while continually seeking ways to enhance contribution to the team.</li>
<li>Ability to resolve a wide variety of technical challenges in a fast paced environment.</li>
<li>Ability to travel up to 25% of the time and some travel outside the Groton, CT area may be required.</li></ul><br>
<p></p><p><b>Additional desired experience and skills:</b></p><p><br>
</p><ul><li>Master's Degree</li>
<li>Submarine Experience</li>
<li>Technical knowledge of SUBSAFE program.</li>
<li>U.S. Naval Nuclear Power School &amp; NPTU Prototype Training</li>
<li>Active NNPI account and CAC</li>
<li>10 years of experience with Navy acquisition and Submarine Programs.</li>
<li>Experience leading a project and interfacing with an end item customer.</li>
<li>Knowledge of Program Management, including the acquisition process, the budgeting process and Navy program execution.</li>
<li>Active-Duty Experience in the submarine service preferred.</li>
<li>Recent experience in Team Submarine would be ideal.</li>
<li>Submarine Engineering experience is a plus.</li>
<li>US Navy experience in the Naval Nuclear Propulsion Program.</li>
<li>Familiarity with fluids and thermodynamic analysis.</li>
<li>Major System knowledge &ndash; Main/Aux Steam, Steam Drains and Gland steam, Feed and Feed Transfer, Lub Oil and Lub oil Transfer, Main Circ (MSW equivalent) and Shaft seal - This includes oversight of all valves, pumps, fittings, gauges as part of the system that are not part of the equipment group</li>
<li>Proficient with Microsoft Office platforms.</li>
<li>Knowledge of Matlab and Simulink modeling.</li>
<li>Experience working in DoD or DoN environments.</li>
<li>Experience supporting a submarine acquisition program</li>
<li>Knowledge of Submarine Structural Integrity requirements (design, construction, maintenance) preferred.</li>
<li>Excellent written and oral communication skills are required to interface with customers.</li>
<li>Applicant should be highly motivated and well organized with strong project management skills, and should be capable of working independently and in a team environment.</li>
<li>Experience with steam plant design, operations, or testing is beneficial but not required.</li>
<li>Support in providing engineering manager support for Naval Sea Systems Command (NAVSEA), Department preferred.</li>
<li>Experience in leading and engaging in weekly meeting with the ship builder and supplier regarding actions and statuses desirable.</li>
<li>Experience providing review of design specifications, technical issue resolution, and technical documentation.</li>
<li>Previous NAVSEA and SUPSHIP audit support experience is preferred.</li>
<li>Experience providing review of design specifications, technical issue resolution, and technical documentation.</li>
<li>General knowledge of submarine requirements in engineering</li>
<li>Ability to apply technical principles, theories, and concepts, in the field of structural design and analysis with some guidance from senior engineers, SMEs and supervisor.</li>
<li>Ability to work in a collaborative environment integrating the many ship systems, with teams of engineers and designers of varying disciplines.</li>
<li>Good communication and technical writing skills.</li>
<li>Proficient with Microsoft Office platforms.</li>
<li>Experience working in DoD or DoN environments is preferred.</li>
<li>Experience supporting a submarine acquisition program.</li>
<li>Work experience in the Navy and specifically within Team Submarine or submarines in general.</li>
<li>Knowledge of DoD policies, NAVSEASYSCOM/Team Submarine policies and procedures.</li></ul><br>
<p></p><p>If you are interested in supporting and working with a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!</p><br>
<br>
<h3 class="jobSectionHeader"><b>Company Overview</b></h3><br>
<br>
<p>Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
<br>
<br>
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
<br>
<br>
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
<br>
<br>
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
<br>
<br>
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><br>
<br>
<h3 class="jobSectionHeader"><b>Pay Transparency</b></h3><br>
<br>
<p>Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
<br>
<br>
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):<br>
<br>
<br>
</p><ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li><br>
</ul><br>
<br>
<p>To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
<br>
<br>
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</p></div>

Submarine Control System (SCS) Software and Certification Engineer - Washington, D.C.

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