business improvement manager

Rija Fashions

About the RoleWe are seeking an experienced and highly motivated Senior Business Development Manager to drive international sales and expand our global customer base. We are looking for a professional with an established network of international apparel buyers who can generate new business opportunities and contribute to the company's long-term growth.The ideal candidate should have extensive experience in garment exports, strong relationships with international brands and buying houses, and a proven track record of securing export orders from overseas markets.Key ResponsibilitiesDevelop and execute international business development strategies to increase export sales.Utilize existing buyer relationships to generate immediate business opportunities.Identify and acquire new international customers, brands, retailers, and sourcing companies.Manage the complete sales cycle from lead generation to order confirmation.Conduct negotiations on pricing, product development, payment terms, and delivery schedules.Coordinate with merchandising, production, and quality assurance teams to ensure smooth order execution.Represent the company in international exhibitions, trade fairs, and buyer meetings.Analyze global market trends and identify new business opportunities.Build long-term relationships with buyers to ensure repeat business and sustainable growth.Achieve assigned sales targets and contribute to the company's expansion into new markets.RequirementsBachelor's or Master's degree in Business Administration, Marketing, Textile Engineering, or a related field.5&ndash;10 years of proven experience in international business development within the garment or textile export industry.Must possess strong existing relationships with international garment buyers, buying offices, sourcing agencies, and global apparel brands.Demonstrated ability to generate export orders through personal buyer connections.Experience working with buyers across multiple international markets, including Europe, the United Kingdom, North America, the Middle East, and other global regions.Excellent negotiation, communication, and presentation skills.Strong understanding of garment manufacturing, costing, product development, and export procedures.Willingness to travel internationally for customer meetings, exhibitions, and business development activities.Self-driven, target-oriented, and capable of working independently.What We OfferAttractive performance-based incentives and commissions.Opportunity to work with a leading export-oriented garment manufacturer.Career growth in a dynamic and expanding organization.International exposure through global buyers, exhibitions, and overseas business travel.If you have a strong international buyer network and are passionate about growing a garment export business, we encourage you to apply and become part of our expanding global team.Work Location: In person

Business Development Manager – Garment Manufacturing

Bit Development Pvt Ltd

Business Development Executive (Odoo)Location: Full-time Onsite, KarachiKey Responsibilities<ul><li>Identify and develop new business opportunities for Odoo ERP solutions in both local and international markets.</li><li>Manage the complete sales cycle, from lead generation and prospecting to negotiation and closing deals.</li><li>Build and maintain strong relationships with clients, partners, and key stakeholders across Pakistan and international markets.</li><li>Understand client business requirements and recommend suitable Odoo ERP solutions to meet their operational needs.</li><li>Conduct product presentations, demonstrations, and client meetings, both virtually and in person where required.</li><li>Prepare proposals, quotations, contracts, and sales reports.</li><li>Collaborate closely with functional consultants and technical teams to ensure successful project delivery and customer satisfaction.</li><li>Achieve monthly and quarterly sales targets while contributing to overall business growth.</li><li>Stay updated on industry trends, competitor activities, and emerging business opportunities.</li></ul>Requirements<ul><li>Proven experience in Odoo ERP sales or business development is mandatory.</li><li>Demonstrated experience selling to both Pakistani and international clients.</li><li>Strong understanding of Odoo ERP solutions and business processes.</li><li>Excellent communication, presentation, negotiation, and relationship-building skills.</li><li>Experience managing the complete B2B sales cycle and closing high-value deals.</li><li>Self-motivated, target-driven, and able to work effectively in a fast-paced environment.</li><li>Proficiency in English is required; strong written and verbal communication skills are essential.</li><li>Bachelor's degree in Business Administration, Marketing, or a related field is preferred.</li></ul>Pay: Up to Rs250,000.00 per monthWork Location: In person

Business Development Manager (Odoo)

Committee for the Welfare of Prisoners

<div><div><div><div>Posted date</div> <div>6th July, 2026</div> <div>Last date to apply</div> <div>31st July, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Karachi</div>
</div> 
<div><div>Category</div> <div>Legal officers &amp; Practitioners
</div></div> 
<div><div>Type</div> <div>Contractual</div> <div>Position</div> <div>1</div></div></div></div><div></div>
 <div>Position Summary

The Litigation Manager is responsible for strengthening the effectiveness, quality, and efficiency of the organization's litigation and legal aid interventions through performance management, data-driven decision-making, and technology-enabled processes. The role oversees litigation performance monitoring, legal quality assurance, operational excellence, analytics, and strategic reporting while supporting a streamlined Monitoring &amp; Evaluation (M&amp;E) framework for litigation activities.

The position also leads the responsible adoption of Artificial Intelligence (AI) and digital technologies to improve legal research, document drafting, case analysis, workflow automation, reporting, and organizational knowledge management. Working closely with litigation teams, programme leadership, and senior management, the Litigation Manager drives continuous improvement, innovation, and evidence-based decision-making across the organization's litigation portfolio.

Key Responsibilities

1. Litigation Performance, Quality Assurance &amp; Operational Excellence
<ul>
<li>Monitor the complete litigation lifecycle and identify opportunities to improve efficiency, quality, and client outcomes.
</li>
<li>Establish performance standards and quality assurance mechanisms for legal documentation and litigation practices.
</li>
<li>Review litigation trends and recommend improvements to case management processes and legal strategies.
</li>
<li>Ensure litigation activities remain aligned with organizational priorities and strategic objectives.
</li>
<li>Develop operational dashboards and performance reports for management.
</li>
<li>Promote consistency, accountability, and continuous quality improvement across litigation operations.
</li>
</ul>2. Strategic Leadership &amp; Departmental Development
<ul>
<li>Develop and implement strategic plans for the Litigation Department aligned with organizational priorities.
</li>
<li>Identify operational gaps and recommend structural improvements to strengthen litigation delivery.
</li>
<li>Drive innovation and continuous process improvement to enhance departmental effectiveness.
</li>
<li>Support organizational planning by providing strategic recommendations based on litigation performance and emerging legal trends.
</li>
</ul>3. Litigation Performance Monitoring &amp; Reporting
<ul>
<li>Develop and maintain litigation KPIs, operational metrics, and reporting frameworks.
</li>
<li>Maintain an effective litigation performance monitoring system.
</li>
<li>Conduct periodic performance reviews and identify trends requiring management intervention.
</li>
<li>Monitor implementation of management decisions arising from performance reviews.
</li>
<li>Support donor reporting and senior management reporting through accurate litigation performance data.
</li>
</ul>4. Data Analytics &amp; Business Intelligence
<ul>
<li>Analyze litigation data to identify trends, bottlenecks, success factors, and organizational risks.
</li>
<li>Prepare monthly, quarterly, and annual analytical reports with actionable recommendations.
</li>
<li>Develop dashboards using AI, Business Intelligence (BI), and data visualization tools.
</li>
<li>Support evidence-based decision-making through data analysis and predictive insights where appropriate.
</li>
</ul>5. Artificial Intelligence &amp; Digital Transformation
<ul>
<li>Promote responsible use of AI technologies to improve legal research, document drafting, contract review, knowledge management, and reporting.
</li>
<li>Identify opportunities to automate repetitive legal and administrative processes through AI and digital technologies.
</li>
<li>Design AI-assisted workflows while ensuring compliance with confidentiality requirements, donor obligations, and organizational policies.
</li>
<li>Train and mentor staff on the effective and responsible use of approved AI platforms and digital productivity tools.
</li>
<li>Evaluate emerging AI technologies and recommend solutions that improve operational efficiency and service delivery.
</li>
</ul>6. Capacity Building &amp; Team Development
<ul>
<li>Conduct training on litigation quality standards, reporting practices, digital tools, and AI-enabled workflows.
</li>
<li>Strengthen staff capabilities in litigation analytics, performance reporting, and technology adoption.
</li>
<li>Facilitate organizational learning by documenting and sharing best practices.
</li>
<li>Lead, mentor, and develop litigation teams, including senior advocates, litigation associates, and legal staff.
</li>
<li>Manage team performance by setting objectives, providing constructive feedback, and supporting professional growth.
</li>
</ul>7. Collaboration &amp; Cross-Functional Coordination
<ul>
<li>Work closely with legal teams, programme managers, IT, and senior management to improve litigation performance.
</li>
<li>Coordinate litigation data collection and reporting across all offices.
</li>
<li>Support organizational planning through reliable litigation analytics and operational insights.
</li>
<li>Foster effective collaboration between legal, programme, finance, technology, and support functions.
</li>
</ul>8. Risk Management &amp; Continuous Improvement
<ul>
<li>Identify legal, operational, and organizational risks affecting litigation performance.
</li>
<li>Recommend process improvements based on performance data, operational reviews, and lessons learned.
</li>
<li>Support management in strengthening litigation risk mitigation strategies.
</li>
<li>Promote innovation and continuous improvement across litigation operations.
</li>
</ul>Required Qualifications

Education

Mandatory
<ul>
<li>Bachelor's Degree in Law (LL.B.) from a recognized institution.
</li>
</ul>Preferred
<ul>
<li>Master's Degree in Law (LL.M.) or a relevant specialization such as Human Rights Law, Criminal Justice, or Constitutional Law.
</li>
<li>Professional certifications in Leadership, Legal Management, or Project Management will be an added advantage.
</li>
</ul>Professional Membership
<ul>
<li>Valid licence to practice law with the relevant Bar Council.
</li>
<li>Active membership of professional legal bodies or advocacy networks will be preferred.
</li>
</ul>Experience

Mandatory
<ul>
<li>Minimum 8&ndash;10 years of progressive litigation experience before higher and lower courts.
</li>
<li>At least 3&ndash;5 years in a leadership, managerial, or supervisory role within a litigation department, legal aid organization, NGO, or law firm.
</li>
</ul>Technical Competencies
<ul>
<li>Litigation Operations Management
</li>
<li>Litigation Performance Management
</li>
<li>Legal Quality Assurance
</li>
<li>Performance Analytics &amp; Reporting
</li>
<li>Legal Technology
</li>
<li>Artificial Intelligence for Legal Practice
</li>
<li>Prompt Engineering for Legal &amp; Administrative Work
</li>
<li>Process Automation
</li>
<li>Microsoft 365 Copilot or equivalent AI productivity tools
</li>
<li>Business Intelligence &amp; Data Visualization
</li>
<li>Advanced Microsoft Excel
</li>
<li>Legal Case Management Systems</li></ul></div>
 <div>Apply By:

 Application Process
Interested candidates may apply by clicking the link given below, attaching updated resume and Cover Letter (maximum one page highlighting their suitability for the role) is must:
Apply Now: https://forms.gle/BHaG8kkJanjXqKmh8
Application Deadline: July 31st, 2026
<ul>
<li>Only shortlisted candidates will be contacted.</li>
<li>The Committee for the Welfare of Prisoners (CWP) is an equal opportunity employer and encourages applications from women, persons with disabilities, and candidates from underrepresented communities.</li>
<li>CWP is committed to safeguarding and the prevention of sexual exploitation and abuse (PSEA). All employees are expected to comply with the organization's Code of Conduct and Safeguarding Policy as a condition of employment.</li></ul></div>

Litigation Manager

SPERTON - Where Great People Meet

<div>
 
 
 Supply Chain Manager
 
 
 <ul>
 <li>
 
 Job Title:
 
 Supply Chain Manager
 </li>
 <li>
 
 Location:
 
 Karachi, Pakistan
 </li>
 <li>
 
 Reporting To:
 
 Director / CEO
 </li>
 <li>
 
 Employment Type:
 
 Full-Time
 </li>
 </ul>
 
 
 
 
 
 Why This Role?
 
 
 
 Join a dynamic organization where you'll play a critical role in managing the complete supply chain lifecycle&mdash;from international sourcing and import operations to inventory optimization and customer delivery. This position offers the opportunity to drive operational excellence, optimize costs, and collaborate with cross-functional teams while working in a fast-paced environment that values efficiency, compliance, and continuous improvement.
 
 
 
 
 
 
 Why Apply for This Role?
 
 
 <ul>
 <li>
 Lead end-to-end international supply chain operations.
 </li>
 <li>
 Drive cost optimization through strategic sourcing and logistics improvements.
 </li>
 <li>
 Manage high-value imports and complex customs clearance processes.
 </li>
 <li>
 Work closely with senior leadership on strategic supply chain initiatives.
 </li>
 <li>
 Play a key role in improving inventory performance and operational efficiency.
 </li>
 <li>
 Gain exposure to international procurement, freight management, and warehouse operations.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage import operations, customs clearance, and regulatory compliance through Karachi Port and Port Qasim.
 </li>
 <li>
 Coordinate with customs clearing agents to ensure timely clearance while minimizing demurrage and detention costs.
 </li>
 <li>
 Ensure accuracy of import documentation, including Letters of Credit (LCs), Bills of Lading, Certificates of Analysis (COAs), and related shipping documents.
 </li>
 <li>
 Build and maintain relationships with international suppliers, freight forwarders, and shipping lines.
 </li>
 <li>
 Negotiate freight rates and optimize transportation and logistics costs.
 </li>
 <li>
 Monitor inbound shipments and provide accurate delivery timelines to internal stakeholders.
 </li>
 <li>
 Oversee warehouse operations, inventory accuracy, and stock reconciliation processes.
 </li>
 <li>
 Implement inventory control measures to reduce aging stock and improve inventory turnover.
 </li>
 <li>
 Coordinate just-in-time (JIT) deliveries to meet customer production schedules.
 </li>
 <li>
 Identify opportunities to reduce landed costs through improved logistics planning and shipment consolidation.
 </li>
 <li>
 Collaborate with the finance team on import payment planning, cash flow forecasting, and Letters of Credit.
 </li>
 <li>
 Drive continuous improvements across supply chain processes and operational performance.
 </li>
 </ul>
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 8&ndash;12 years of experience in Supply Chain, Logistics, or Import Operations.
 </li>
 <li>
 Industry experience within Chemicals, Pharmaceuticals, FMCG, or Agri-Commodity Trading is preferred.
 </li>
 <li>
 Strong expertise in WEBOC, customs clearance, and import/export documentation.
 </li>
 <li>
 Hands-on experience with ERP systems such as SAP Business One, Microsoft Dynamics, or similar platforms.
 </li>
 <li>
 Strong understanding of Incoterms 2020 and international freight management.
 </li>
 <li>
 Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related discipline.
 </li>
 <li>
 MBA or professional certifications such as CSCP or equivalent are an added advantage.
 </li>
 <li>
 Excellent analytical, negotiation, communication, and stakeholder management skills.
 </li>
 <li>
 Strong knowledge of Pakistan customs regulations and Karachi port operations.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Opportunity to lead a critical business function with strategic impact.
 </li>
 <li>
 Exposure to international procurement and global supply chain operations.
 </li>
 <li>
 Collaborative and professional working environment.
 </li>
 <li>
 Career growth and leadership development opportunities.
 </li>
 <li>
 A culture focused on operational excellence and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Why Our Client?
 
 
 
 Our client is a well-established organization with a strong presence in international sourcing, import operations, and industrial supply chains. The company is committed to operational excellence, regulatory compliance, and delivering high-quality products and services to its customers. Employees are empowered to take ownership, contribute to strategic initiatives, and grow within a collaborative and performance-driven environment.
 
 
 
 
 
 
 Application Process
 
 
 
 I look forward to receiving your application! Once submitted, we will review it and consider your fit against other candidates in the process. We strive to ensure an efficient process, though there may occasionally be delays.
 
 
 
 
 
 
 About Sperton
 
 
 
 Sperton Pakistan is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions.
 
</div>

Supply Chain Manager

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Manager, Corporate Operations will be responsible for overseeing end-to-end operational excellence across Pan Pakistan supply chain functions, including sourcing, warehousing, and last-mile logistics. This role requires a strategic thinker with strong execution capabilities to optimize costs, improve fulfillment rates, and ensure seamless coordination between internal teams, suppliers, and third-party partners. The ideal candidate will drive process improvements, maintain high service levels, and ensure operational KPIs are consistently achieved while supporting business growth and profitability.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Operations &amp; Supply Chain Management
 </li>
 <li>
 Lead and manage Pan Pakistan operations, including sourcing, warehousing, and last-mile logistics to ensure efficient and seamless execution.
 </li>
 <li>
 Monitor and maintain a fulfillment rate of 95% or higher across operations.
 </li>
 <li>
 Oversee timely creation and submission of purchase orders to ensure optimal stock availability.
 </li>
 <li>
 Act as the primary point of contact for resolving real-time operational challenges such as stock shortages, capacity constraints, and logistics disruptions.
 </li>
 <li>
 Partner &amp; Vendor Management
 </li>
 <li>
 Onboard and manage warehouse partners to optimize operational costs and efficiency.
 </li>
 <li>
 Establish and align SOPs, payment terms, and best practices with third-party partners.
 </li>
 <li>
 Lead onboarding and performance management of third-party logistics (3PL) partners to ensure:
 </li>
 <li>
 99% customer satisfaction rate
 </li>
 <li>
 Operations costs maintained under 2% of GMV
 </li>
 <li>
 Conduct regular visits to suppliers to improve sourcing efficiency, pricing, and fulfillment reliability.
 </li>
 <li>
 Financial &amp; Cost Optimization
 </li>
 <li>
 Ensure operational costs are controlled and maintained below 2% of GMV.
 </li>
 <li>
 Optimize working capital to ensure liquidity and availability of funds for business investments.
 </li>
 <li>
 Collaborate with internal stakeholders to improve margins through:
 </li>
 <li>
 Strategic sourcing
 </li>
 <li>
 Supplier negotiations (including back margins)
 </li>
 <li>
 Monitoring account-level profitability
 </li>
 <li>
 Performance Monitoring &amp; Compliance
 </li>
 <li>
 Track and ensure adherence to all operational KPIs and benchmarks.
 </li>
 <li>
 Ensure strict compliance with Standard Operating Procedures (SOPs) across all operational functions.
 </li>
 <li>
 Conduct routine audits to ensure inventory accuracy and system alignment.
 </li>
 <li>
 Maintain oversight on recovery updates by coordinating with account managers and ensuring timely follow-ups.
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Lead, mentor, and support the operations team to enhance productivity and efficiency.
 </li>
 <li>
 Ensure team members are equipped with the necessary tools, training, and resources.
 </li>
 <li>
 Develop and implement SOPs to streamline workflows and maintain work within operational hours.
 </li>
 <li>
 Process Improvement &amp; Automation
 </li>
 <li>
 Identify opportunities to improve and automate repetitive operational tasks, including:
 </li>
 <li>
 Drive continuous improvement initiatives to enhance efficiency and reduce manual workload.
 </li>
 <li>
 Client &amp; Stakeholder Engagement
 </li>
 <li>
 Conduct periodic client visits to understand service gaps and improve customer experience.
 </li>
 <li>
 Maintain strong relationships with suppliers and partners to ensure consistent service quality and competitive pricing.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Operations, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 5+ years of experience in operations, supply chain, or logistics management.
 </li>
 <li>
 Strong analytical and problem-solving skills with a data-driven approach.
 </li>
 <li>
 Proven ability to manage vendors, logistics partners, and cross-functional teams.
 </li>
 <li>
 Excellent negotiation, communication, and stakeholder management skills.
 </li>
 <li>
 Experience in cost optimization, KPI tracking, and process automation.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 </ul>
</div>

Manager, Corporate Operations

HR Connect Pakistan (Pvt) Ltd.

Position:Senior Fleet Maintenance ManagerOur client, a well-established and rapidly growing food &amp; beverage company, is seeking an experienced and results-oriented Fleet Maintenance Manager to lead the maintenance and workshop operations of our fleet of approximately 400 trucks and support vehicles.This is a senior management position responsible for maximizing fleet availability, ensuring compliance with safety standards, optimizing maintenance costs, and leading a high-performing technical team.Qualifications:<ul><li>Bachelor's degree in Mechanical Engineering, Automotive Engineering, Industrial Engineering, or a related discipline.</li><li>A Master's degree or relevant professional certifications will be an added advantage.</li></ul>Experience:<ul><li>Minimum 10&ndash;15 years of progressively responsible experience in fleet maintenance and workshop management.</li><li>At least 5 years in a managerial role overseeing a large commercial fleet.</li><li>Proven experience managing fleets of 200&ndash;400 or more heavy commercial vehicles, including trucks and support vehicles.</li><li>Experience in FMCG, beverage, logistics, transportation, manufacturing, or distribution industries will be preferred.</li></ul>Key Responsibilities:<ul><li>Plan, organize, and manage all workshop and fleet maintenance activities.</li><li>Develop and implement preventive, predictive, and corrective maintenance programs.</li><li>Ensure maximum fleet availability while minimizing vehicle downtime.</li><li>Supervise workshop personnel, including engineers, supervisors, mechanics, electricians, and technicians.</li><li>Monitor vehicle inspections, diagnostics, repairs, overhauls, and quality control.</li><li>Develop and manage annual maintenance budgets, repair costs, and operating expenses.</li><li>Analyze maintenance data and KPIs to improve reliability, efficiency, and cost-effectiveness.</li><li>Establish inventory control systems for spare parts, lubricants, tools, and workshop equipment.</li><li>Negotiate and manage relationships with external vendors, suppliers, and service providers.</li><li>Ensure compliance with all applicable health, safety, environmental, and transport regulations.</li><li>Implement workshop best practices, standard operating procedures (SOPs), and continuous improvement initiatives.</li><li>Prepare management reports on fleet performance, maintenance costs, vehicle utilization, and workshop productivity.</li><li>Support procurement decisions for new vehicles, equipment replacement, and technical evaluations.</li><li>Lead, coach, and develop the maintenance team through training and performance management.</li></ul>Required Skills &amp; Competencies<ul><li>Strong technical knowledge of heavy commercial vehicle maintenance and repair.</li><li>Excellent leadership and people management skills.</li><li>Expertise in preventive maintenance planning and asset management.</li><li>Strong analytical, budgeting, and cost-control capabilities.</li><li>Knowledge of fleet management systems and Computerized Maintenance Management Systems (CMMS).</li><li>Excellent problem-solving and decision-making abilities.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Proficiency in Microsoft Office, particularly Excel and reporting tools.</li><li>Ability to work under pressure and manage multiple priorities.</li></ul>What We Offer:<ul><li>Market-competitive salary package</li><li>Company-maintained vehicle</li><li>Career growth opportunities within an expanding business environment</li><li>A dynamic and collaborative workplace culture.</li><li>Opportunity to lead one of the region's largest commercial fleet maintenance operations.</li></ul>How to Apply:<ul><li>Interested candidates meeting the above criteria are encouraged to share their updated resumes, clearly mentioning &ldquo;Senior Fleet Maintenance Manager&rdquo; in the subject line.</li><li>Email: Imtiaz@hrconnect.com.pk</li><li>Application Deadline: 13th July 2026</li><li>Please note: Only shortlisted candidates will be contacted.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience managing mixed fleets, including trucks, cars, and motorcycles?</li><li>Have you been responsible for spare parts inventory and vendor management? Yes/NO</li><li>Do you hold a degree in Mechanical Engineering, Automotive Engineering, or a related discipline? Yes/NO</li><li>How many years of experience do you have in fleet maintenance and workshop management?</li><li>What is the largest fleet you have managed?</li></ul>Work Location: In person

Senior Fleet Maintenance Manager (Karachi)

FrieslandCampina

Beschrijving van de vacature
 Functietitel: Manager Customer Services
 Vacaturelocatie (kort): Karachi Ho, PAK, 75600
 
Discipline: Sales & Marketing
 Career Site Contract Hours: 32-40
 #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Solliciteer direct
 Koptekst voor beschrijving van de vacature: We are seeking an experienced Senior Customer Services Manager to lead customer service operations, drive process excellence, and ensure compliance with organizational policies and internal controls. The role is responsible for budget planning and management, SOP enhancement, cross-functional coordination, audit and ICF compliance, and delivering high-quality customer service while supporting the achievement of organizational and business objectives.
 Beschrijving van de vacature: The Senior Customer Services Manager is responsible for leading customer service operations by ensuring service excellence, operational efficiency, and compliance with organizational policies. The role includes budget planning and management, developing and improving Standard Operating Procedures (SOPs), overseeing customer appointment processes, and monitoring budget utilization in accordance with approved SOPs and authorization levels. The position ensures close cross-functional alignment and effective coordination with internal departments to support seamless operations, resolve departmental matters, and achieve organizational objectives. Additionally, the role is responsible for ensuring compliance with Internal Control Framework (ICF) requirements within sales functions, facilitating successful internal and external audits, and driving continuous process improvements to enhance customer satisfaction and operational performance.
 Voettekst voor beschrijving van de vacature: This position reports to the Head of Sales Operations – Dairy. To ensure the effective execution of all functional responsibilities and business objectives, the role is supported by a dedicated team structured to facilitate efficient operations, cross-functional coordination, and the successful delivery of departmental goals.Qualifications, Experience & Competencies: MBA, MPA, or Bachelor's degree in Business Administration, Management, Marketing, or a related discipline, with 8–10 years of progressive experience in customer services, sales operations, or sales support, including managerial responsibilities. The incumbent should possess a sound understanding of sales management practices, customer service operations, budget planning and control, SOP development, and compliance with internal controls and audit requirements. The role requires strong leadership, analytical thinking, and organizational capabilities, coupled with excellent follow-up, coordination, stakeholder management, presentation, and communication skills. Proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook, is essential. The ideal candidate should demonstrate the ability to effectively manage multiple priorities, foster cross-functional collaboration, support senior management in strategic and operational initiatives, and drive continuous process improvement while maintaining a high level of professionalism, accountability, and customer focus.Position is HO-Karachi Based.
 #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-Solliciteer direct
 Recruiter: Jahanzeb Shoukat
 Recruiter email: Jahanzeb.Shoukat@frieslandcampina.com
 Career Site Show Contact Details Recruiter: Ja
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Waarom jij bij ons wilt werken: 
Een inspirerend doel
 
Betere voeding voor de wereld en een goed inkomen voor onze boeren, nu en voor toekomstige generaties.
 
Een coöperatieve cultuur
 
Gekenmerkt door wereldwijde samenwerking, respect en gedeeld succes.
 
Een tastbare impact
 
Ruimte voor jouw ambitie, met autonomie en een duidelijke focus.
 
Jouw groei is onze groei
 
We investeren in jouw persoonlijke en professionele ontwikkeling via trainingen en opleidingen.
 
Heb je vragen?
 
Neem gerust contact op met onze recruiter
 
✉
 careers@frieslandcampina.com
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