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business operations manager

Mimis cakes

We are seeking a highly experienced and dynamic Operations Manager with a strong background in the Food &amp; Beverage and Hospitality industry. The ideal candidate will possess exceptional leadership skills and extensive experience in managing daily operations, leading teams, improving service quality, and supporting marketing and business growth initiatives to ensure operational excellence and profitability.Key Responsibilities:<ul><li>Oversee and manage the daily operations across all departments.</li><li>Lead, supervise, and develop staff while ensuring compliance with company policies and operational standards.</li><li>Develop and implement operational strategies to improve efficiency, productivity, and cost control.</li><li>Ensure exceptional customer service and maintain high hospitality standards.</li><li>Manage scheduling, workforce planning, and operational workflows.</li><li>Monitor inventory, purchasing, and supplier relationships to ensure smooth operations.</li><li>Analyze operational and financial reports and provide recommendations to senior management.</li><li>Collaborate with the marketing team to develop and execute promotional campaigns and sales strategies.</li><li>Monitor the performance of marketing activities and seasonal promotions.</li><li>Handle operational challenges effectively and make timely decisions.</li><li>Ensure compliance with health, safety, hygiene, and quality standards.</li><li>Conduct staff training and performance evaluations to support continuous improvement.</li><li>Maintain a positive, professional, and motivating work environment.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field is preferred.</li><li>Minimum 7&ndash;10 years of experience in the Food &amp; Beverage or Hospitality industry, including managerial-level experience.</li><li>Strong expertise in operations management and team leadership.</li><li>Excellent understanding of hospitality service standards and customer experience.</li><li>Experience in sales growth, operational marketing, and business development.</li><li>Strong analytical, organizational, and problem-solving skills.</li><li>Ability to work under pressure and manage multiple operations simultaneously.</li><li>Proficiency in operational systems, reporting tools, and Microsoft Office.</li><li>Excellent communication skills in English; Arabic is an advantage.</li></ul>Job Type: Contract Contract length: 24 monthsPay: AED6,000.00 - AED9,000.00 per monthWork Location: In person

Operations Manager

Suite Life Residential Property Care Services L.L.C

The Senior Account Manager is responsible for managing key client accounts, maintaining strong business relationships, ensuring client satisfaction, and supporting business growth for Parkonic Parking Systems &amp; Management LLC. The role involves handling client communications, overseeing service delivery, coordinating with internal departments, and ensuring that all client requirements are met efficiently and professionally.Key Responsibilities:<ul><li>Manage and maintain relationships with key clients and corporate accounts.</li><li>Serve as the main point of contact between the company and clients.</li><li>Ensure high levels of customer satisfaction through excellent service and support.</li><li>Coordinate with operations, finance, HR, and technical teams to address client requirements and operational concerns.</li><li>Monitor account performance and ensure contractual obligations are fulfilled.</li><li>Prepare and present reports, proposals, and account updates to management and clients.</li><li>Identify opportunities for account growth, upselling, and additional services.</li><li>Handle client complaints and resolve issues in a timely and professional manner.</li><li>Conduct regular client meetings and site visits when required.</li><li>Support contract renewals, negotiations, and service agreements.</li><li>Track account receivables and coordinate with the finance department regarding outstanding payments.</li><li>Maintain accurate records of client communications and account activities.</li><li>Assist in preparing operational and business performance reports.</li><li>Ensure compliance with company policies, procedures, and service standards.</li></ul>Requirements and Qualifications:<ul><li>Bachelor&rsquo;s Degree in Business Administration, Marketing, Management, or related field.</li><li>Minimum 5&ndash;8 years of experience in account management, client relations, or business operations.</li><li>UAE experience in parking management, facilities management, hospitality, or service-related industries is highly preferred.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Excellent problem-solving and customer service abilities.</li><li>Ability to manage multiple client accounts and operational requirements.</li><li>Proficient in Microsoft Office applications and CRM systems.</li><li>Strong organizational and time management skills.</li><li>UAE Driving License is preferred.</li></ul>Preferred Skills:<ul><li>Knowledge of parking systems, valet operations, and customer service management.</li><li>Strong leadership and coordination skills.</li><li>Ability to build long-term client relationships and maintain customer retention.</li><li>Professional appearance and strong business communication skills.</li><li>Ability to work under pressure and meet deadlines.</li></ul>Job Type: Full-timeExperience:<ul><li>Parking Systems: 5 years (Required)</li><li>Account Manager: 5 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Work Location: In person

Senior Account Manager

prema consulting

Job Title: Commercial and Operations Manager Location: UAE Salary Range: AED 8,000 &ndash; AED 10,000 per month Experience Required: 5 &ndash; 6 yearsAbout the Company: Prema Consulting is a professional services firm specializing in accounting, auditing, business startup solutions, and e-invoice management services across the UAE. We are committed to delivering high-quality services, ensuring compliance, and supporting our clients in growing their businesses efficiently.Job Summary: Prema Consulting is seeking an experienced and dynamic Commercial and Operations Manager to oversee all operational activities and ensure the smooth functioning of the company. The candidate will be responsible for managing teams, streamlining processes, and ensuring high-quality service delivery across all business operations.Key Responsibilities:<ul><li>Take full ownership of day-to-day operations across all departments, ensuring smooth workflow and timely completion of tasks.</li><li>Oversee client account management, ensuring accuracy, timely reporting, and high-quality service.</li><li>Supervise audit processes and support teams in delivering accurate and compliant audit reports.</li><li>Manage new business startup services, including business registration, licensing support, and advisory services for clients.</li><li>Supervise e-invoice services, ensuring proper implementation, compliance, and smooth delivery to clients.</li><li>Develop and implement operational policies, procedures, and best practices to improve efficiency.</li><li>Monitor key performance indicators (KPIs) across departments and provide regular updates to senior management.</li><li>Plan and manage budgets, operational costs, and resource allocation to maximize productivity and profitability.</li><li>Lead, mentor, and motivate teams, ensuring a high level of performance and employee engagement.</li><li>Identify operational challenges and implement process improvements to enhance efficiency and client satisfaction.</li><li>Ensure compliance with UAE labor laws, business regulations, and company policies.</li><li>Collaborate with other departments to support strategic initiatives and business growth.</li><li>Maintain strong client relationships and act as a point of escalation for operational issues.</li><li>Work with the Commercial team and coordinate leads, conversions, quotations and contracts.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Accounting, or related field.</li><li>Minimum 5 &ndash; 6 years of experience in operations management, preferably in accounting, auditing, or professional services.</li><li>Proven leadership, organizational, and problem-solving abilities.</li><li>Excellent communication, interpersonal, and client-handling skills.</li><li>Strong analytical skills and ability to make data-driven decisions.</li><li>Knowledge of UAE labor laws, business regulations, and compliance requirements.</li><li>Ability to work independently, take ownership, and drive operational excellence.</li><li>Preference given to experience in accounting and audit firm</li></ul>Benefits:<ul><li>Competitive salary within AED 8,000 &ndash; AED 10,000 range.</li><li>Health insurance and other statutory benefits as per UAE law.</li><li>Opportunities for career growth, professional development, and leadership roles.</li></ul>How to Apply: Please send your CV and cover letter to:<ul><li>prema-hr@prema-consulting.com</li><li>hr@prema-consulting.com</li></ul>For inquiries, contact: +971566759869Job Type: Full-timePay: AED8,000.00 - AED10,000.00 per monthLanguage:<ul><li>hindi (Preferred)</li></ul>Work Location: In person

ACCOUNTING FIRM - COMMERCIAL AND OPERATIONS MANAGER

Global Trade & Forwarding

Operations &amp; Business Development Manager &ndash; Logistics &amp; Freight ForwardingCompany: Globe Trade and Forwarding FZCO Location: Dubai Industry: Logistics, Freight Forwarding, Customs Clearance &amp; Courier ServicesJob SummaryWe are looking for a highly experienced Operations &amp; Business Development Manager with strong knowledge of UAE logistics, freight forwarding, air freight operations, customs clearance, courier operations and Dubai Trade documentation procedures.The candidate will be responsible for managing complete logistics operations, coordinating with clients, guiding operations staff, handling shipment processes, and developing logistics business opportunities across UAE Mainland and Free Zones including DXB, DWC and JAFZA.The ideal candidate must have strong experience in air freight operations, customs procedures, Dubai Trade systems, business development and customer handling.Key Responsibilities✅ Operations Management<ul><li>Manage complete logistics and freight forwarding operations</li><li>Supervise shipment handling from booking to final delivery</li><li>Coordinate with airlines, agents, transporters and customs authorities</li><li>Monitor operational performance and ensure smooth workflow</li><li>Handle shipment planning and cargo movement</li></ul>✅ Air Freight Operations<ul><li>Book air cargo space with airlines and agents</li><li>Coordinate air export and import shipments</li><li>Monitor flight schedules, departures, arrivals and handovers</li><li>Provide freight rates and shipment updates to clients</li><li>Handle AWB and air freight documentation</li></ul>✅ Customs &amp; Documentation<ul><li>Guide operations staff on Dubai Trade documentation procedures</li><li>Handle BOE preparation and customs declaration procedures</li><li>Manage import/export documentation and customs clearance</li><li>Ensure compliance with Dubai Customs and UAE regulations</li><li>Coordinate customs inspections and approvals</li></ul>✅ Client Coordination<ul><li>Communicate professionally with clients</li><li>Maintain strong customer relationships</li></ul>✅ Business Development &amp; Sales<ul><li>Develop logistics and freight forwarding business</li><li>Generate new customers and business opportunities</li><li>Promote company logistics and courier services</li><li>Build relationships with airlines, agents and corporate clients</li></ul>✅ Team Management<ul><li>Train and supervise operations staff</li><li>Ensure proper documentation procedures</li><li>Improve operational efficiency and service quality</li><li>Monitor staff performance and workflow</li></ul>Required Experience &amp; Skills✔ Minimum 5&ndash;10 years UAE logistics experience ✔ Strong knowledge in: Air Freight Operations / Courier Operations / Dubai Trade System / Dubai Customs Procedures / BOE Processing / Customs Clearance / Import &amp; Export Documentation / Freight Forwarding Operations✔ Strong knowledge in Business Development &amp; Sales ✔ Strong airline coordination experience ✔ Knowledge of freight rates and cargo booking ✔ Good communication and leadership skills ✔ Ability to guide operations staff and handle client communicationPreferred Qualifications<ul><li>Bachelor&rsquo;s Degree in Logistics / Supply Chain / Business Administration</li><li>UAE Driving License preferred</li></ul>Salary &amp; Benefits<ul><li>Competitive Salary</li><li>UAE Employment Visa</li><li>Medical Insurance</li><li>Annual Vacation &amp; Leave Salary</li><li>Annual Air Ticket</li></ul>Apply NowInterested candidates with strong UAE logistics and air freight experience may send their updated CV with expected salary details to Jaseem.gtf@gmail.comPay: From AED10,000.00 per monthEducation:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>at least: 5 years (Preferred)</li></ul>Work Location: In person

Operations & Business Development Manager

Talent Higher

<div>
 
 We are seeking an experienced
 
 Assistant Manager &ndash; Client Servicing
 
 to support in overseeing daily operations within a high-volume, regulated business setup environment. This role focuses on operational efficiency, regulatory compliance, service quality, and team capability building across licensing and UAE residence visa processes.
 
 
 
 
 
 The ideal candidate is one with strong operational exposure in business setup or similar regulated environments, and a proven ability to improve processes through structured reporting, SOPs, and performance monitoring.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Operations Management
 
 
 <ul>
 <li>
 Support end-to-end operations for business licensing and UAE residence visa processing (GDRFA), ensuring accuracy, timeliness, and compliance
 </li>
 <li>
 Monitor daily workloads, case progress, SLAs, and turnaround times; proactively identify and resolve bottlenecks
 </li>
 <li>
 Coordinate with internal teams and external stakeholders (Free Zone authorities, GDRFA, typing centers, medical and Emirates ID partners, third-party authorities) to ensure smooth processing
 </li>
 </ul>
 
 
 Process Improvement &amp; Efficiency
 
 
 <ul>
 <li>
 Support and drive continuous improvement initiatives to enhance efficiency, reduce errors, and improve service delivery
 </li>
 <li>
 Document, review, and standardize SOPs, workflows, and operational checklists
 </li>
 <li>
 Track KPIs and operational metrics; recommend corrective actions based on data and trend analysis
 </li>
 </ul>
 
 
 Reporting &amp; Analytics
 
 
 <ul>
 <li>
 Prepare accurate daily, weekly, and monthly operational reports covering volumes, turnaround times, compliance, rework rates, and productivity
 </li>
 <li>
 Provide insights to support management decision-making and capacity planning
 </li>
 </ul>
 
 
 Training &amp; People Development
 
 
 <ul>
 <li>
 Support onboarding and refresher training programs for operations teams
 </li>
 <li>
 Conduct process briefings, coaching sessions, and quality reviews to ensure consistency and capability uplift
 </li>
 <li>
 Contribute to performance reviews through structured feedback and improvement plans
 </li>
 </ul>
 
 
 Quality, Compliance &amp; Customer Experience
 
 
 <ul>
 <li>
 Ensure adherence to Free Zone regulations, GDRFA requirements, third-party authority guidelines, and internal policies
 </li>
 <li>
 Support internal audits and quality checks, implementing corrective and preventive actions where required
 </li>
 <li>
 Assist with escalation handling and resolution of complex cases to maintain high customer satisfaction
 </li>
 <li>
 Work closely with sales and customer-facing teams to align expectations, documentation, and timelines
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Law, or a related field (or equivalent relevant experience)
 </li>
 <li>
 
 4&ndash;6 years of experience in client servicing / operations
 
 within
 
 business setup, free zone, government services, or visa processing environments
 
 </li>
 <li>
 Demonstrated experience in operational reporting, process improvement, and performance management
 </li>
 <li>
 Knowledge of UAE business licensing and residence visa processes is highly preferred
 </li>
 <li>
 Six Sigma or process improvement certification
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong understanding of regulated, high-volume operational environments
 </li>
 <li>
 Experience in SLA-driven or contact center operations is a strong advantage
 </li>
 <li>
 Excellent analytical, reporting, and problem-solving skills
 </li>
 <li>
 Strong attention to detail and compliance-focused mindset
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Confident communicator with the ability to work cross-functionally
 </li>
 <li>
 Arabic speaker
 </li>
 </ul>
 
 
</div>

Assistant Manager – Client Servicing

ZRC International FZCO

ABOUT USZRC International delivers Governance, Risk &amp; Compliance (GRC), Transformation and AI-enabled advisory services across the UAE. Founded in 2023 and backed by our UK affiliate ZR Consultants, we are building our UAE presence and this role will be central to that journey.This is not a narrow administration role. It is a high-exposure position for someone who enjoys operating across business development, marketing, recruitment and operations within a fast-growing consulting environment.WHAT YOU WILL DONo two days look the same, this role will cover multiple responsibilities, including:Business Development<ul><li>Market research, prospect targeting and stakeholder outreach (Apollo, LinkedIn)</li><li>Supplier portal registrations and opportunity monitoring</li><li>Proposal coordination, presentations and weekly reporting packs</li></ul>Marketing<ul><li>Manage LinkedIn, X and website content</li><li>Execute content calendars and design branded assets in Canva</li><li>Support thought leadership and campaign activity</li></ul>Recruitment<ul><li>Coordinate end-to-end recruitment including advertising, screening and interviews</li><li>Maintain candidate pipelines and prepare profiles for submission</li></ul>WHAT WE ARE LOOKING FOR<ul><li>Background in management consulting, GRC or professional services (required)</li><li>UAE or GCC market knowledge (strongly preferred)</li><li>Strong written English and confidence using Microsoft Office and Canva</li><li>Highly organised, proactive and comfortable working autonomously</li><li>Professional, commercially aware and discreet with confidential information</li><li>Someone who enjoys variety and can comfortably switch between functions</li></ul>WHY JOIN US<ul><li>Direct exposure to senior leadership from day one</li><li>Real ownership and visibility across commercial and operational workstreams</li><li>Broad experience across consulting, growth and transformation</li><li>Clear progression opportunities as we expand across the GCC</li></ul>We kindly request that recruitment agencies do not contact us regarding this role.Equal OpportunitiesAs a proud Ethnic Minority-Owned business, ZRC International is committed to diversity, inclusion and equal opportunity. We welcome applications from candidates of all backgrounds and believe that diverse perspectives strengthen our organisation and the value we deliver to clients.Job Type: Full-timePay: AED3,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Do you have experience creating presentations, marketing materials or branded content using Canva or similar tools?</li><li>Do you have experience updating or managing company websites (e.g., WordPress or similar CMS platforms)?</li><li>This role requires strong organisation and multitasking. Please briefly describe a role where you supported senior stakeholders across multiple priorities?</li><li>What tools or processes have you used to manage recruitment workflows or candidate pipelines in previous roles?</li><li>Please indicate your current notice period or earliest available start date?</li><li>Please paste your full Linkedin Profile address here - thankyou! </li><li>Tell us about a time you supported client growth or business development initiatives within a consulting or professional services environment. What was your role? what was the contract value and client size?</li><li>Please describe your experience working within management consulting, professional services and examples of where you have worked to deliver similar services to ZRC? (What were the services delivered or secured)</li><li>How many years of experience do you have in delivering a similar role with a consulting firm (e.g. Accentrue, Deloitte, KPMG, PWC etc.)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Executive or Operations Support within professional services: 5 years (Required)</li><li>Marketing or Digital Content Creation: 5 years (Required)</li><li>Business Development: 5 years (Required)</li><li>Big 4/mid-tier consulting (EY,KPMG,DT,GT, PwC, BDO,etc): 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Business Operations and Growth Executive

Alabbar Enterprises & ANOTHER

<div>
 
 
 
 Our Story:
 
 
 
 
 
 
 
 Alabbar Enterprises &amp; ANOTHER
 
 is a UAE-based retail group that represents established brands like Candylicious, Ethan Allen, Yogurtland and Garrett Popcorn. It is also the parent company of multiple F&amp;B concepts like Social House, Karak House, Angelina, Gia, Markette, Two Bistro, Caya, Parka, Krema, Carpo, Ganache Chocolatier, The Good Hood Kitchen, Klay by Karak and Kuku under its umbrella.
 
 
 
 
 An entity with lifestyle and retail endeavours and a passion for distinction - moments &ndash; growth.
 
 
 
 
 Guided by our values and positivity, we bring prevailing international &amp; homegrown brands, delivering the highest levels of retail excellence and experiences to our guests.
 
 
 
 
 The backbone of our vision is to pursue opportunities to grow and expand our presence locally and internationally while adhering to our core values and bringing synonymous moments and experiences to life.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 Responsible for the overall retail operations performance (Mainly Sales Growth and Business plan Profit and Cost figures) for the Confectionary Retail Division of the Organization with world class customer service and international standards, driving the full potential of the entire sales force.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Direct the Retail Operational activities of the Confectionary Retail Division to maintain and improve productivity, quality, service, creativity, and guest satisfaction.
 </li>
 <li>
 In conjunction with Retail head and Project Team, spearheading all projects related to Confectionary Retail section including but not limited to developing new concepts, opening of new outlets, etc.
 </li>
 <li>
 Monitor competitor activity (market survey, etc.)
 </li>
 <li>
 Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
 </li>
 <li>
 Monitor the set financial targets to attain overall goals, sales results and objectives of all existing and new concepts.
 </li>
 <li>
 Review and assess customer satisfaction with products and services in coordination with the store managers.
 </li>
 <li>
 Maintaining a warm, professional and regular relationship with customers to ensure a prompt and high standard of service.
 </li>
 <li>
 Handle suggestions and complaints by customers promptly and efficiently.
 </li>
 <li>
 To ensure all legal documents are in place with timely renewals done through the concerned departments.
 </li>
 <li>
 Keeps abreast of the evolving market trends and introduces plans to implement relevant improvements while believing in continuous market research.
 </li>
 <li>
 Suggest in innovation and creativity in the products / items in line with the Principal&rsquo;s expectations along with the Buying Team.
 </li>
 <li>
 Assist in all operational matters pertaining to new concepts from fit-out&rsquo;s, staff recruitment, deployment and training.
 </li>
 <li>
 Maintains effective communication on the activities of all Retail concepts with other operating departments within Alabbar Enterprises in order to provide best possible service to the guests.
 </li>
 <li>
 Ensuring all VM activities are properly coordinated and brand guidelines are met as per Principal&rsquo;s standards.
 </li>
 <li>
 Ensuring all Expirations dates are monitored and taken care of.
 </li>
 <li>
 Introduce, monitor and assess cost control and cost reduction measures on continuous basis.
 </li>
 <li>
 Set up, establish, develop, and grow existing concepts&rsquo; operational procedures (SOPs).
 </li>
 <li>
 Create, implement, and unify training manuals and procedures across all existing and new concepts.
 </li>
 <li>
 Develop an inventory system for all items for all the concepts and for streamlining of the existing stock monitoring system along with Supply Chain Department.
 </li>
 <li>
 Head all operational matters in different concepts (existing &amp; new) - provide appropriate guidance, training, improve efficiency and quality.
 </li>
 <li>
 Support the development and implementation of brand specific systems, processes, business plans, and budgets.
 </li>
 <li>
 To monitor waste carefully and taking corrective actions.
 </li>
 <li>
 To prevent all possible losses.
 </li>
 <li>
 To take care of the Aging stocks and to take timely action for liquidating the same along with Buying Team.
 </li>
 <li>
 Unify management styles and culture across all existing and new concepts.
 </li>
 <li>
 Support HR in placing the appropriate KPI's for Store Managers and staff across all existing and new concepts.
 </li>
 <li>
 Develop employee recognition schemes and enhance work culture as well as the roles and responsibilities.
 </li>
 <li>
 Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.
 </li>
 <li>
 Assist in recruitment, learning and development programs, on the job training and coaching, and continuously develop the team to achieve their personal best and deliver a great customer experience.
 </li>
 <li>
 Support, train and assist the Store Managers to ensure maximization of productivity.
 </li>
 <li>
 Ensures that employee&rsquo;s suggestions /comments/ grievances are handled promptly and fairly with the help of Store Managers in coordination with the Human Resource Department.
 </li>
 <li>
 Evaluate the performance of the team and administrate a personal development program to provide well trained employees at all levels, thus improving standards, motivation and creating succession plan.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 Bachelor`s degree in Business Administration or any related field.
 </li>
 <li>
 3-5 years of experience in a similar role.
 </li>
 <li>
 Good English Communication and Interpersonal Skills.
 </li>
 <li>
 Good knowledge in Team Management.
 </li>
 <li>
 Good financial skills and Business Acumen (P&amp;L).
 </li>
 <li>
 Good Microsoft Office Skills.
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 A supportive and friendly team.
 </li>
 <li>
 Career growth opportunities.
 </li>
 <li>
 Competitive salary and benefits.
 </li>
 </ul>
 
 
</div>

Assistant Store Manager | Candylicious | Retail Confectionery

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