customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

call center representative Jobs in Karachi

call center representative

customer service executive Jobs in Karachi

customer service executive

call center agents – freshers welcome Jobs in Karachi

call center agents – freshers welcome

call center supervisor

anekor

We are urgently seeking a Call Center Manager for one of our clients, a growing startup company based in Karachi.Responsibilities<ul><li>Manage daily call center operations</li><li>Lead, train, and supervise call center agents</li><li>Set daily/weekly sales targets for the team</li><li>Drive sales and ensure achievement of revenue goals</li><li>Develop and improve call scripts to increase conversions</li><li>Monitor agent performance and provide daily feedback</li><li>Conduct daily team meetings and motivation sessions</li><li>Personally handle important or difficult customer calls</li><li>Ensure proper follow-up on all leads and inquiries</li><li>Maintain simple manual records of calls, leads, and sales</li><li>Identify performance gaps and take corrective actions</li><li>Work closely with management to improve sales output</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred but not mandatory)</li><li>4&ndash;7 years of experience in call center, telesales, or direct sales</li><li>At least 2 years in a team lead or supervisory role</li><li>Strong sales background (tele sales experience preferred)</li><li>Good communication skills in Urdu and basic English</li><li>Strong leadership and team handling skills</li><li>Target-oriented and sales-driven mindset</li></ul>Salary: Market CompetitiveLocation: KarachiWork Location: In person

Call Center Manager

Urgently looking for Head Of Call Center for one of our client from E-Commerce Industry.Responsibilities:<ul><li>Create and Track Telemarketing / Call Center Agent Goals.</li><li>Manage day-to-day operations, projects and also overseeing the tasks implementation.</li><li>Participating in recruiting Call Center Agents team members.</li><li>KPI Track and Achievement and Prepare performance report.</li><li>Staff training and motivation.</li><li>Initiate outbound calls to potential clients in international markets.</li><li>Introduce our products/services and articulate their benefits.</li><li>Build rapport and engage prospects to understand their needs.</li><li>Maintain accurate records of interactions and sales activities in our CRM system.</li></ul>Requirements:<ul><li>Good English communication skills (Know the Russian is plus).</li><li>Strong Negotiable Skills.</li><li>Ambition, Energic and Charisma.</li><li>Result Orientation and Analytical Skill.</li><li>Minimum 2 years of Prior Experience in Customer Support / Sales / BPO/ Call Center.</li><li>Minimum 2 years of Experience in Management/Managerial.</li><li>Minimum Qualification: Intermediate.</li></ul>Salary: 150K to 200K (Negotiable on the Interview)Location: Shahrah-e-FaisalTimings: 8am-5pmWorking Days: Mon - SatWork Location: In person

Head Of Call Center

1AZ0 Marketing (Pvt) Ltd.

Call Center Executive &ndash; English SpeakersWe are looking for confident and motivated individuals with good English communication skills to join our team as Call Center Executives. Fresh candidates are welcome to apply and start their careers in a professional and supportive environment.Job Responsibilities<ul><li>Communicate with customers over the phone in a professional manner.</li><li>Provide information about company services.</li><li>Maintain positive customer interactions.</li><li>Record customer responses and update the system.</li></ul>Salary &amp; Benefits<ul><li>Attendance Allowance</li><li>Unlimited Commission</li><li>Fuel Allowance</li><li>Pick-up &amp; Drop-off for females</li><li>5 Working Days (Monday &ndash; Friday)</li></ul>Requirements<ul><li>Education: Intermediate / O Levels / A Levels / Graduate</li><li>Fluent in English</li><li>Fresh and experienced candidates can apply</li><li>Must be energetic, confident, and self-motivated</li></ul>LocationGulshan-e-Iqbal, KarachiJob Types: Full-time, Part-timePay: Up to Rs50,000.00 per monthLanguage:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Call Center Executive – English Speakers

Mega Marketing Network

Position Available: Call Center (Sales) ManagerCompany: Shaadi Organization PakistanCategory: Marriage / Wedding ConsultancyEmployment Type: Full-Time | Office BasedOffice Locations:<ul><li>DHA, Phase V, Karachi</li><li>Gulshan-e-Iqbal, Block 5, Karachi</li></ul>Office Working Days: Monday to SaturdayOffice Timings: 11 AM - 8 PM (Morning Shift), 2 PM - 11 PM (Afternoon Shift)Shaadi Organization Pakistan is seeking dynamic, target-driven, and people-focused Sales Call Center Manager to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in tele-sales, preferably high-value service industries, and possess strong leadership and coaching abilities.Key Responsibilities:Team Leadership &amp; Management<ul><li>Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.</li><li>Conduct regular team meetings, briefings, and performance reviews.</li><li>Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.</li><li>Maintain team discipline, punctuality, and adherence to company policies.</li></ul>Sales &amp; Performance<ul><li>Achieve personal and team sales goals by effectively converting leads into paying clients.</li><li>Assist team members with challenging calls or negotiations to secure client sign-ups.</li><li>Analyze sales performance reports and implement strategies to improve results.</li><li>Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.</li></ul>Training &amp; Development<ul><li>Train and coach team members in sales techniques, objection handling, and relationship-building skills.</li><li>Provide refresher training to improve product knowledge, service presentation, and closing abilities.</li></ul>Client Relationship Management<ul><li>Ensure a professional, empathetic, and solution-oriented approach in all client interactions.</li><li>Resolve escalated client concerns promptly to maintain trust and satisfaction.</li></ul>Requirements:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>Experience: Minimum 5 years in tele-sales, with at least 2 years in a team lead/supervisory role.</li><li>Preferably Female</li><li>For more details read our career page. Shaadi.org.pk</li><li>Strong sales and negotiation skills.</li><li>Excellent verbal and written communication.</li><li>Leadership and people management abilities.</li><li>Good command over CRM software and call center tools.</li><li>Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly team sales target achievement rate.</li><li>Lead-to-client conversion ratio.</li><li>Average revenue per client.</li><li>Customer satisfaction scores.</li><li>Call quality and compliance adherence.</li></ul>How to Apply:Interested candidates should read Shaadi Organization Pakistan website's career page (shaadi.org.pk/career) twice and understand our work philosophy and send<ul><li>Updated CV</li><li>Recent photograph</li><li>Mention your skills related to this job post in the covering letter.</li><li>Email: hr@shaadi.org.pk</li><li>Subject Line: Application for Female Call Center - Team Lead</li><li>WhatsApp CV: 0332 3050498 or 0342 8750 329 or 03309976707</li><li>Only shortlisted candidates will be contacted for the interview.</li></ul>Pay: Rs100,000.00 - Rs125,000.00 per monthApplication Question(s):<ul><li>Do you have call center management experience especially related to sales?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center: 5 years (Required)</li></ul>Work Location: In person

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Supervisor, Contact Center
 
 
 
 Overview
 
 
 
 The Contact Center team is seeking an experienced Manager to further develop our customer experience strategy by encouraging ongoing innovation and utilizing strong problem-solving skills. This role is essential for delivering outstanding customer service through effective leadership of support functions and collaboration with strategic partners. The ideal candidate will possess motivation, intellectual curiosity, analytical skills, and an entrepreneurial mindset, along with a clear dedication to improving customer&rsquo;s experience and supporting employee development and engagement.
 
 
 The Role
 
 
 <ul>
 <li>
 Oversee contact center operations to deliver superior customer support across all service programs.
 </li>
 <li>
 Address and resolve complex issues, complaints, and escalations managed by the customer service team, providing comprehensive managerial and operational support to ensure timely and effective solutions.
 </li>
 <li>
 Lead initiatives focused on process improvement and the optimization of resource allocation, thereby enhancing the quality of consumer support delivery.
 </li>
 <li>
 Build and maintain robust relationships with customers to ensure their satisfaction, retention, and long-term loyalty.
 </li>
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 Collaborate with key stakeholders to support the internal development and implementation of Mastercard products, services, and technology enhancements, serving as an advocate for the customer&rsquo;s perspective.
 </li>
 <li>
 Apply technical expertise and an advanced understanding of Mastercard&rsquo;s offerings to guide teams in resolution efforts and ongoing enhancement initiatives.
 </li>
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 Champion employee development by conducting coaching, mentoring, sustained performance management, and the execution of engagement strategies.
 </li>
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 Communicate professionally in English (additional language proficiency is advantageous) with customers and key stakeholders, ensuring the highest standards of service delivery and relationship management.
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Extensive experience in leading contact center or customer service teams within dynamic and demanding environments.
 </li>
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 Exceptional analytical, problem-solving, and decision-making skills, with a demonstrated entrepreneurial approach.
 </li>
 <li>
 Dedication to delivering outstanding customer experiences, supported by a proven track record in driving customer satisfaction and retention.
 </li>
 <li>
 Excellent interpersonal skills, with significant experience in coaching, mentoring, and fostering employee engagement and professional growth.
 </li>
 <li>
 Communicate confidently in English and thrive in multicultural environments&mdash;additional language skills are a plus&mdash;as you engage effectively with customers and stakeholders across diverse regions.
 </li>
 <li>
 Demonstrated expertise in managing escalations, resolving complex issues, and implementing operational improvements for superior outcomes.
 </li>
 <li>
 Excellent technical acumen and a comprehensive understanding of Mastercard products and services.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, management, or a related discipline is preferred; equivalent professional experience will be considered.
 </li>
 <li>
 Proven experience in payment services with a strong understanding of Cross-Border transaction protocols to ensure compliant, efficient, and customer-centric support across international markets
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Supervisor, Contact Center

The Talenters

Job description:Pay: Rs40,000.00 - Rs70,000.00 per monthJob description:JOIN OUR SALES FORCE &ndash; FULL-TIME &amp; PART-TIME OPPORTUNITIES!Outwerk Solutions is calling all Fluent English Speakers to join as International Call Center Agent who are ready to hustle, earn big, and grow fast!Positions:<ul><li>Part-Time Sales Executive (6 PM &ndash; 1 AM)</li><li>Full-Time Sales Executive (6 PM &ndash; 3 AM)</li><li>Monday to Friday Only</li><li>&ndash; Your weekends are yours!</li></ul>Location: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiWhat&rsquo;s in it for You?<ul><li>Fixed Salary + Uncapped Commissions</li><li>Performance Bonuses &ndash; Daily, Weekly &amp; Monthly</li><li>Paid Training Provided</li><li>Fast-Paced Growth Environment</li></ul>You&rsquo;re a Good Fit If:Your English is top-notch (Mandatory) You&rsquo;re confident, motivated &amp; ready to sell You&rsquo;ve got 6 months to 1 year of experience &ndash; or you&rsquo;re a quick-learning fresher!Apply Now! Send your CV via WhatsApp to +92 3493613193 Walk-In Interviews: 05:00 PM &ndash; 07:00 PMStart your journey with Outwerk Solutions today!Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Executive- Part time/ Full time

Ace Marketing

Ace MarketingCandidate must be exceptionally good in communication and must be really target oriented as the sales department is a target oriented one and that is the reason that people in this department enjoy great perks and benefits!NO TARGETED WORK-Requirement: Fluency in english-Gender: Male &amp; Female-Working shifts: Night/Midnight-Qualification: / Bachelor&rsquo;s /O levels / Intermediate-Age: 18 to 30 YearsLocation: Gulistan-e-Johar Karachi.We provide pick and drop facility for femalesJob Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-johar Karachi?</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Call Center Agents/ CSR- Evening/ Night Shift

Explore 353+ Call center supervisor in Karachi this May. Find roles across top companies and apply now to boost your career.

353 call center supervisor jobs In Karachi

Call Center Manager

Head Of Call Center

Call Center Executive – English Speakers

Call Center Manager

Supervisor, Contact Center

Call Center Executive- Part time/ Full time

Call Center Agents/ CSR- Evening/ Night Shift