customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

sales coordinator

chat support representative Jobs in Karachi

chat support representative

call center representative (night shift) Jobs in Karachi

call center representative (night shift)

call center supervisor

Htech Solution Pvt. Ltd.

SummaryOversee activities of his/her team and hence of Contact Center in their respective shifts to ensure quality performance and smooth operation.Reporting RelationshipThe person will report to Lead Supervisor Operations/Manager.Responsibilities&middot; To communicate the company&rsquo;s vision, purpose, core values to the grass root level employees.&middot; To implement the policies of H-tech solutions in his / her respective team.&middot; To be able to handle employee concerns and provide conflict resolution. To address all employees&rsquo; grievances.<ul><li>To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.</li><li>To speak in an accent that is fully understood and appreciated by the consumer</li><li>To completely understand consumer language and accent and respond to his/her questions in the best possible manner</li><li>To converse in English that is error free in terms of grammar, comprehension, sentence construction and vocabulary.</li><li>To have extensive understanding of FAQs so ensure smooth delivery of information the consumer.</li><li>To have adequate product knowledge for onward transmission to the consumer to achieve maximum customer satisfaction.</li><li>To have extensive exposure to and firsthand knowledge of the relevant culture names addresses and language.</li><li>To have knowledge regarding efficient usage of software for data entry and/or searching.</li><li>Product knowledge and FAQs.</li><li>Knowledge of the processes outlined for:</li><li>Case Handling</li><li>Call backs</li><li>Escalations</li><li>Forwarding</li><li>Reporting / Data Logging</li></ul>&middot; To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.&middot; To create a sense of ownership among the employees.&middot; Conduct weekly call monitoring and coaching of Customer Support Executives.&middot; Team member&rsquo;s development through additional training and goal setting as identified.&middot; To make sure that the employees are following the schedule properly.&middot; Maintain accurate agent performance stats and reports.&middot; To identify and foresee problems in the existing system and come up with solutions and improvements in the system.&middot; To improve and facilitate team work and coordination through effective communication within the team.&middot; Take escalation calls when needed and promote exceptional customer service by provide first hand resolution&middot; To promote professionalism in the call center environment.&middot; Proficient in the use of Microsoft Office Suite.&middot; To manage the d&eacute;cor and cleanliness of the call center.&middot; Other related job responsibilities as assigned by Call Center Management.Authority<ul><li>To resolve any/all employee concerns according to H-tech policies and procedures</li><li>To escalate any/all unresolved employee concerns to the relevant authorities following the escalation process</li><li>To guide and console agent following company guidelines</li><li>To take defined corrective action against any misconduct</li></ul>&middot; To resolve conflicts according to company guidelinesReports&middot; Statistical data to analyze team&rsquo;s performance&middot; Analytical view of team&rsquo;s KPIs and trends&middot; Root cause Analysis of challenges and their action takenEducation&middot; Education: Bachelor&rsquo;s DegreeExperience&middot; At least 2- year banking call center experience and overall, 3 year Call center experience, field involved customer services representatives in different shifts and proven track record of quality service to customers on schedule.Job Type: Full-timeExperience:<ul><li> call center: 3 years (Required)</li></ul>Work Location: In person

Supervisor (Call Center)

Mars BPO

Job Description: We are looking for an experienced and results-driven Production Manager to oversee daily call center operations and ensure high productivity, quality performance, and target achievement. The ideal candidate will be responsible for managing team leads, monitoring KPIs, and ensuring smooth execution of campaigns while maintaining service standards.Key Responsibilities:<ul><li>Manage and supervise team leads and agents to meet daily, weekly, and monthly targets</li><li>Monitor productivity, quality scores, attendance, and overall performance</li><li>Ensure smooth execution of campaigns and process adherence</li><li>Analyze reports and implement strategies to improve performance</li><li>Handle escalations and provide solutions to operational issues</li><li>Conduct coaching, training, and performance reviews</li><li>Coordinate with management for goal setting and reporting</li></ul>Requirements:<ul><li>Proven experience as a Production Manager or similar role in a call center</li><li>Strong leadership and team management skills</li><li>In-depth knowledge of KPIs, call center metrics, and performance management</li><li>Excellent communication and problem-solving abilities</li><li>Ability to work under pressure and meet deadlines</li><li>Proficient in MS Excel and reporting tools</li><li>Strong knowledge of CRM systems and dialers.</li><li>Flexible with shifts and working hours</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Professional growth and career advancement</li><li>Supportive and dynamic work environment</li><li>On-site role with stable campaigns</li></ul>Shift Timing: 6:30 PM to 5:00 AMAddress: 2nd Floor, Shafi Court, Club Road, Merewether Road, Civil Lines, near Avari Towers, Karachi, PakistanWhatsApp: 0319-500-2892Job Type: Full-timePay: Rs75,000.00 - Rs120,000.00 per monthWork Location: In person

Production Manager (Call Center)

TALENT EXPERTZ HR Solutions

We TALENT EXPERTZ recuritment consultants are partnering with a well-established Vintage Apparel company in Karachi for their new Call Center department.About the Client CompanyThe company is a well-established vintage apparel business based in Karachi, serving retailers and customers across Europe and the UK. With export operations managed internationally, the company is now launching a new Call Center department as part of its growth strategy to enhance customer experience, sales conversions, and operational excellence.Position: Team Lead- Operations &amp; QualityRole OverviewWe are looking for an experienced Team Lead to manage and oversee the daily operations of both inbound and outbound teams. This role combines supervision, quality assurance, and compliance oversight to ensure smooth operations, high customer satisfaction, and adherence to company policies.Job Description:Key Responsibilities<ul><li>Supervise inbound and outbound call center teams, ensuring smooth daily operations.</li><li>Train, coach, and mentor agents to improve performance and achieve KPIs.</li><li>Monitor call quality, accuracy, and compliance with company standards.</li><li>Handle escalated customer calls, complaints, and operational issues.</li><li>Ensure adherence to regulatory, data privacy, and company compliance policies.</li><li>Conduct audits, identify process gaps, and recommend improvements.</li><li>Manage shift schedules, attendance, and optimal resource allocation.</li><li>Analyze performance trends and provide feedback to management for decision-making.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum Bachelor&rsquo;s degree</li><li>Proven experience in call center operations or team leadership.</li><li>Strong knowledge of QA and compliance processes.</li><li>Excellent communication and coaching skills.</li><li>Ability to handle escalations professionally and make quick decisions.</li><li>Organized, detail-oriented, and able to multitask in a fast-paced environment.</li></ul>What We Offer<ul><li>Long-term role with job stability</li><li>Company-provided transport facility</li><li>Defined career growth and internal promotion opportunities</li></ul>Location: Bath Island, Clifton, KarachiTiming: 12:00 PM &ndash; 8:00 PMSalary: Market competitveWork days: 5 daysIf you are fluent in English and have experience managing a call center at operations, quality, and compliance levels while driving overall business performance through marketing initiatives, we encourage you to apply for this senior role. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Up to Rs350,000.00 per monthWork Location: In personApplication Deadline: 25/12/2025 Expected Start Date: 15/01/2026

Team Lead _Operations & Quality

The Talenters

Earn &bull; Grow &bull; Succeed &mdash; Your Career Starts Here!Are you confident in English? Do you enjoy talking, persuading, and earning? This is your chance to join a fast-growing international call center where performance is rewarded, growth is real, and earnings are competitive.We are hiring motivated Call Center Agents for Night Shifts. If you have excellent English communication skills and a winning attitude, we want YOU.Shift TimingsPart-Time: 7:00 PM &ndash; 2:00 AM Full-Time: 7:00 PM &ndash; 4:00 AMSalary &amp; Benefits<ul><li>Attractive Monthly Salary</li><li>Uncapped Commission &amp; Bonuses</li><li>Performance-Based Growth</li><li>Professional &amp; Friendly Work Environment</li><li>Training Provided &ndash; Freshers Welcome (If they have excellent English communication skills)</li><li>On-time Salary Payments</li></ul>Job Responsibilities<ul><li>Handle outbound/inbound calls professionally</li><li>Communicate confidently with international clients</li><li>Maintain call quality and performance standards</li><li>Achieve daily and monthly targets</li></ul>Requirements (IMPORTANT)Excellent English communication is a MUST Confident, energetic, and target-driven personality Sales or call center experience is a PLUS (not mandatory) Punctual, disciplined, and willing to work night shifts- Only apply if your English is strong.Share your cv via WhatsApp 0349-3613193Or come for Walk-In Interview between 5:00 PM &ndash; 7:00 PM Job Location :Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiEARN Up to 100kWhy Join Us?Because here, your voice earns you money. Because hard work is noticed and rewarded. Because this is not &ldquo;just a job&rdquo; &mdash; it&rsquo;s a career opportunity.Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Executive – (English Fluency Required)

Job Description: We are seeking energetic and dedicated individuals for our outbound calling campaign. The role involves contacting potential customers, engaging them professionally, and confidently delivering service-related information. Fresh candidates are encouraged to apply, as training will be provided.Key Responsibilities<ul><li>Conduct outbound calls to prospective customers</li><li>Communicate services clearly and confidently</li><li>Follow approved call scripts and company policies</li><li>Meet daily and monthly performance goals</li><li>Maintain professionalism and call quality</li><li>Coordinate with team leads to improve results</li></ul>Requirements<ul><li>Good Command of English</li><li>Strong communication and interpersonal skills</li><li>Willingness to work night shifts</li><li>Basic computer handling skills</li><li>Sales-oriented mindset with a positive attitude</li><li>Call center experience is a plus but not mandatory</li></ul>What We Offer<ul><li>Attractive salary package</li><li>Performance-based incentives</li><li>Training and learning opportunities</li><li>Professional and friendly work environment</li><li>Career growth within the organization</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Outbound Executive

SMA Visa Services

Job Summary: The Call Center CSR handles high-volume inbound and outbound calls, assisting customers with requests and ensuring quick resolution.Responsibilities:<ul><li>Manage large volumes of incoming and outgoing calls.</li><li>Provide information on products, billing, account status, and service policies.</li><li>Document interactions in call center software.</li><li>Meet daily performance metrics (AHT, FCR, QA score, etc.).</li><li>Troubleshoot common technical and service-related issues.</li><li>Maintain a professional tone and adhere to call scripts.</li><li>Participate in training to stay updated on products and procedures.</li></ul>Requirements:<ul><li>Previous call center experience preferred.</li><li>Excellent phone etiquette and active listening skills.</li><li>Ability to remain calm during high-pressure situations.</li><li>Familiarity with CRM or call center systems.</li></ul>Contact : +92 311 6638619Job Type: Full-timePay: Rs15,000.00 - Rs20,000.00 per monthWork Location: In person

Customer Service Representative

CallRiser(Pvt)Ltd

HAS Concepts Pvt. Ltd. is hiring Call Center Agents for the DU/Etisalat Telecom campaign (UAE-based).Position: Call Center AgentCampaign: DU/Etisalat Telecom &ndash; UAEBasic salary: PKR 25,000 &ndash; 30,000 plus commissionShift: 10 AM - 7 PMLocation: SMCHS, Shahra e Faisal, KarachiRequirements:<ul><li>English is a must.</li><li>Call center experience preferred.</li><li>Candidates with prior DU/Etisalat Telecom experience will be given preference.</li></ul>Benefits:<ul><li>Fixed salary</li><li>Commission on sales</li><li>Career growth opportunities</li></ul>To apply, please send your CVs to on WhatsApp to Sohail Nasir 0332 4037660Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Call Center Agent (Day Shift)

Explore 310+ Call center supervisor in Karachi this January. Find roles across top companies and apply now to boost your career.