customer service representative Jobs in Karachi

customer service representative

sales manager

control room operator

customer call agents

customer care specialist

call center supervisor

Sybrid Pvt Ltd - A Lakson Group Company

Key Responsibilities:<ul><li>Supervise and guide a team of sales representatives to achieve daily, weekly, and monthly sales targets.</li><li>Provide ongoing training, mentoring, and performance feedback to enhance skills and productivity.</li><li>Foster a positive and motivating team culture that emphasizes collaboration and accountability.</li><li>Sales Performance Management</li><li>Monitor individual and team KPIs, such as conversion rates, call quality, and sales revenue.</li><li>Analyze sales reports and identify areas for improvement.</li><li>Implement strategies to boost sales performance and meet organizational goals.</li><li>Operational Excellence</li><li>Ensure adherence to call center policies, scripts, and compliance standards.</li><li>Manage daily workflow, including scheduling, shift management, and resource allocation.</li><li>Handle escalated customer issues to ensure timely and effective resolution.</li><li>Reporting &amp; Communication</li><li>Prepare regular performance reports for management.</li><li>Communicate updates, promotions, and product knowledge to the team.</li><li>Act as a liaison between management and frontline staff.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in a call center sales role, with at least 2&ndash;3 years in a supervisory or team lead position.</li><li>Hands-on experience selling TV, Internet, and Phone services (e.g., Spectrum, Xfinity, Frontier, and other major providers) in an inbound call center environment.</li><li>Well-versed with industry-standard portals such as Updater, All Connect, and DSI, with the ability to train and guide team members on proper usage.</li><li>Strong leadership and people management skills.</li><li>Excellent verbal and written communication abilities.</li><li>Ability to analyze performance data and apply insights to drive improvements.</li><li>High level of resilience and adaptability in a target-driven environment.</li><li>Proficiency in CRM systems and call center software.</li></ul>Apply at careers@sybrid.com<ul><li>Shift Timings: Night Shift (8:00 PM &ndash; 5:00 AM)</li><li>Experience: 0&ndash;2 years in sales</li><li>Location: Karachi</li></ul>Job Type: Full-timeWork Location: In person

Team Leader/Supervisor

Call Cafe

Position: Floor ManagerDepartment: Customer ServiceReports To: Overall Manager/CEO &amp; DirectorsCompany: Call Caf&eacute; Head Office (Karachi)Job Type: Full Time. Night Shifts (Rotational)Salary: Rs.80,000/monthThe Call Caf&eacute; Floor PhilosophyWe don&rsquo;t just manage calls &ndash; we orchestrate culinary conversations where: Every agent performs like a Michelin-starred call handler Friday night rush hours flow like a perfectly timed kitchen brigade Client restaurants feel our team is their own front-of-house staffYour mission: Transform raw talent into a symphony of order-taking excellence.Role PurposeThe Floor Manager at Call Caf&eacute; is responsible for the smooth day-to-day functioning of the operations floor. The role involves supervising inbound agents, ensuring they are effectively handling restaurant orders, customer queries, and upselling opportunities. The Floor Manager acts as the first line of leadership on the floor, ensuring discipline, quality, and productivity are maintained at all times. While primarily a supervisory role, the Floor Manager may also step in to handle incoming calls during peak hours or whenever additional support is required.Key Responsibilities1. Operational &amp; Team Management<ul><li>Supervise and monitor the performance of all agents (Inbound) during shifts.</li><li>Ensure agents are actively attending to their assigned restaurants and not idling during work hours.</li><li>Review and maintain daily and weekly performance sheets for each restaurant, including:</li><li>Upsell per restaurant.</li><li>Service levels and call handling metrics.</li><li>Ensure agents follow Call Caf&eacute;&rsquo;s SOPs and respective restaurants Protocol&rsquo;s for order-taking, complaint handling, and upselling.</li><li>Take corrective actions immediately in case of performance issues or non-compliance.</li><li>Allocate tasks and provide backup cover if an agent is on break or absent.</li></ul>2. Call Handling &amp; Customer Service<ul><li>Take incoming calls from restaurants/customers if agent load is high or coverage is required.</li><li>Resolve escalated queries or complaints that agents are unable to handle.</li><li>Ensure consistent service quality that builds trust and satisfaction for Call Caf&eacute;&rsquo;s restaurant partners.</li></ul>3. Monitoring &amp; Reporting<ul><li>Prepare and submit performance reports to management, highlighting strengths, issues, and required actions.</li><li>Track agent KPIs including adherence, upselling success, and call quality.</li><li>Monitor and report technical issues (system slowdowns, phone line disruptions, etc.) to the IT/Admin team.</li></ul>4. Training &amp; Development<ul><li>Ensure all agents assigned to new restaurants are properly briefed and trained on restaurant-specific protocols.</li><li>Identify training needs of agents and recommend sessions in collaboration with the Training Department.</li><li>Conduct quick refresher briefings or huddles with teams to address gaps or reinforce best practices.</li></ul>5. Discipline &amp; Culture Building<ul><li>Enforce company policies including break times, dress code, and professional behavior on the floor.</li><li>Motivate and guide agents to maintain a positive and professional work environment.</li></ul>6. Menu &amp; Protocol Management<ul><li>Understand &amp; Supervise the collection and integration of menu details, promotions, and protocols into Call Caf&eacute;&rsquo;s EPOS system.</li><li>Approve and validate all menus and restaurant protocols before they go live.</li></ul>7. Manage Outbound Feedback Team:&middot; Make sure team call backs customers after they have placed orders (whether directly with restaurants or via third-party platforms like Uber Eats, FoodPanda, FoodUp, etc.).&middot; Make sure team collects structured feedback on customer satisfaction, delivery experience, food quality, and service efficiency.&middot; Record and maintain responses in Call Caf&eacute;&rsquo;s central database for performance tracking and analysis.8. Make sure QA is doing Call Monitoring &amp; Evaluation:&middot; Make sure QA is regularly monitor inbound and outbound calls to assess quality of service, communication effectiveness, product knowledge, and adherence to restaurant protocols.9. Monitor Trainer:&middot; Make sure trainer is Training agents in call handling, order-taking, upselling, complaint resolution, and communication etiquette.Key Performance Indicators (KPIs)<ul><li>Agent adherence, and discipline.</li><li>Consistent service quality and SLA achievement.</li><li>Number of escalations resolved on the floor.</li><li>Growth in upselling per restaurant.</li><li>Overall floor productivity and smooth workflow.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>3&ndash;5 years of experience in a call center / BPO environment with at least 1&ndash;2 years in a supervisory or managerial role.</li><li>Prior exposure to multiple departments within operations is a strong plus.</li><li>Knowledge of Zoho CRM is a plus.</li><li>Knowledge of 3CX is a plus.</li><li>Knowledge of culinary &amp; restaurant business is a plus.</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi Shahra-E-Faisal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you work rotational &amp; night shifts?</li></ul>Experience:<ul><li>Managing Call Center: 3 years (Required)</li></ul>Work Location: In person

Floor Manager (Call Center)

ibex. Pakistan

<div>
 
 
 Job Purpose:
 
 
 
 Oversee activities of his team and hence of Contact Centre in their respective shifts to insure quality performance and smooth operation. Organize and direct the staff of our Contact Centre. Assess team&rsquo;s work and giving them feedback to maximize performance.
 
 
 
 
 
 
 Job Description:
 
 
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 To be able to handle team&rsquo;s concerns and provide conflict resolution. To address all grievances.
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 To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
 </li>
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 To speak in an accent that is fully understood and appreciated by the consumer.
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 To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
 </li>
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 To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
 </li>
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 Team member&rsquo;s development through additional training and goal setting as identified.
 </li>
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 To make sure that the employees are following the schedule properly.
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 Maintain accurate agent performance stats and reports.
 </li>
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 To identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
 </li>
 <li>
 To improve and facilitate team work and coordination through effective communication within the team.
 </li>
 <li>
 Proficient in the use of Microsoft Office Suite..
 </li>
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 Other related job responsibilities as assigned by Contact Center Manager.
 </li>
 </ul>
 
 
 
 
 
 Knowledge of Processes:
 
 
 <ul>
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 Case Handling
 </li>
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 Call backs
 </li>
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 Escalations Handling
 </li>
 <li>
 Forwarding
 </li>
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 Reporting / Data Logging
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Specifications:
 
 
 <ul>
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 Bachelor's Degree
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 Minimum 2 years of Call Center/Customer Support experience at supervisory level and team management
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 Excellent communication to cater international customers
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 Teamwork, discipline, and time management.
 </li>
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 Analytical Skills
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 Excellent management and leadership skills
 </li>
 <li>
 Coaching Skills
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 Ability to work under pressure
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 Good in Microsoft Office (Excel &amp; Power Point)
 </li>
 <li>
 Flexible and adaptable
 </li>
 </ul>
</div>

Operations Supervisor

Ace Marketing

Ace MarketingWe are looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Must be Proficient in English&middot; Hardworking &amp; punctual.&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.<ul><li>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly Incentives</li></ul>Responsibilities:<ul><li>Manage large amounts of outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>Pay: Rs35,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan e Johar</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Job Types: Full-time, Part-timeWe provide pick &amp; drop service to females.Job Type: Full-timePay: Up to Rs35,000.00 per monthWork Location: In person

Customer Calling Agents/ CSR- Night/ Evening Shift

Safa Worldwide Private Limited

Position Title: International Sales Representatives Location: DHA Phase 6, Karachi | Full-Time | Office-BasedDo you have strong English communication skills and a passion for delivering outstanding customer service? Join our dynamic team as an International Sales Representative, supporting our existing UK-based clients. This is a fixed day-shift position&mdash;no rotational or night shifts, unlike most call centers. Experience stability and fulfillment in your role!Candidate Requirements:<ul><li>Excellent English proficiency with a clear or neutral accent (mandatory)</li><li>Minimum 3 years of international sales experience</li><li>Positive, target-driven, and motivated to earn</li><li>Consistent reliability and punctuality, from interviews to daily attendance</li><li>Independent decision-making skills and ability to manage commute to DHA Phase 6 (preference for candidates residing near DHA, Clifton, Saddar, Shahrah-e-Faisal, PECHS, etc.)</li><li>Strong interpersonal skills and ability to work well within a team</li></ul>What We Offer:<ul><li>Competitive salary package: PKR 65,000 &ndash; 100,000 (based on experience)</li><li>Performance-based bonuses and incentives</li><li>Professional growth and development opportunities</li><li>Monthly performance appraisals</li><li>Supportive and collaborative work environment</li></ul>Working Hours:<ul><li>Monday to Friday: 2:00 PM &ndash; 11:00 PM</li><li>Saturday: 2:00 PM &ndash; 8:00 PM (Half-day)</li></ul>Additional Details:<ul><li>Job Type: Full-Time | Office-Based</li><li>Compensation: PKR 65,000 &ndash; 100,000 per month</li><li>Location Requirement: Karachi (mandatory)</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Please brifly mention your international sales experience ( mention campaign and call centre name)</li><li>Your residential area?</li><li>Can you manager transport to DHA phase 6 chota shahbaz commercial?</li><li>Age?</li><li>Employed or unemployed? (if employed, duration of notice period?)</li><li>Basic salary expectations?</li><li>Can you work 2pm-11pm Mon-fri and 2pm-8pm on Sat? We have 6 working days.</li></ul>Work Location: In person

Call Centre Day Shift, No Nights!

Horyzon Zero Service

Job description:About the Role: We are looking for an Universities Students , energetic and confident Front Sales Officer to be the first point of contact with potential customers and dealers. Your primary responsibility will be to make outbound calls, engage prospects, and, if they show interest, connect them to the supervisor or the relevant team member for further discussion.Key Responsibilities:<ul><li>Make outbound sales calls to potential customers and dealers from provided leads.</li><li>Introduce the company&rsquo;s services in a professional and engaging manner.</li><li>Identify interested customers and seamlessly transfer calls to the supervisor or concerned department.</li><li>Maintain accurate call records and update lead status in the system.</li><li>Ensure positive and professional communication at all times.</li><li>Meet daily and weekly call activity targets.</li></ul>Requirements:<ul><li>Good English communication skills (verbal is a must).</li><li>Basic sales and customer handling skills.</li><li>Confident and clear telephone voice.</li><li>Prior tele sales or call center experience preferred but not mandatory.</li><li>Ability to work in a fast-paced environment.</li><li>Undergraduates, university students, and A-level graduates are encouraged to apply.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Incentives based on performance.</li><li>Professional and growth-oriented work environment.</li></ul>Timings: Monday&ndash;Friday, 6:30 PM &ndash; 3:00 AM | Saturday, 6:30 PM &ndash; 11:00 PM Location: Horyzon Zero Services, Shahrah-e-Faisal (Near Baloch Flyover), KarachiIf you are ready to join a growing team and contribute to a dynamic work environment, we encourage you to apply today!Job Types: Full-time, FresherJob Type: Full-timeWork Location: In personJob Type: FresherWork Location: In person

Universities Fresher's- Front Sale

Ace Marketing is seeking applicants for the position of &quot;Customer Service Executive&quot; who possess exceptional communication skills, as well as a strong commitment to achieving exemplary standards, excellence, and ongoing personal development.We&rsquo;re Offering:- Starting basic salary up to 35,000.- Attendance allowance.- Conveyance allowance.- Uncapped commissions (weekly and monthly).If you are eligible, please consider joining our team:&#10003; Intermediate | O Level | Graduate.&#10003; Fluent in English.&#10003; Fresh/Experienced.Shift Timings: Evening &amp; Night shiftLocation: Gulistan-E-JoharJob Type: Full-timePay: Up to Rs35,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulistan-e-Johar, Karachi?</li></ul>Language:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Call Center Agents/ Call Center Representatives/CSR - Evening Shift

Explore 292+ Call center supervisor in Karachi this September. Find roles across top companies and apply now to boost your career.