customer service representative Jobs in Karachi

customer service representative

back office hr coordinator Jobs in Karachi

back office hr coordinator

csr - customer support representative-intermediate & fresh graduates Jobs in Karachi

csr - customer support representative-intermediate & fresh graduates

customer sales executive

customer service officer

call center supervisor

AMS Solutions

Hiring Alert: Sales Agents, Dispatchers &amp; Freight Brokerage Agents A leading Truck Dispatching &amp; Freight Brokerage Company is seeking dynamic and fluent English-speaking male &amp; female candidates for the following roles:Positions Available:<ul><li>Call Center Sales Agents</li><li>Dispatchers</li><li>Freight Brokerage Agents</li></ul>Job Details:<ul><li>Job Type: Onsite (No remote options available)</li><li>Location: DHA Phase 6, Main Khy-e-Ittehad</li><li>Office Timings: 06:00 PM to 02:00 AM</li></ul>Why Join Us?<ul><li>Handsome Salary + Incentives</li><li>Medical Insurance</li><li>Annual Leaves &amp; Other Allowances</li><li>No Sales Pressure</li><li>Corporate Working Environment</li></ul>Requirements:<ul><li>Must be fluent in English</li><li>Passionate and motivated individuals</li></ul>How to Apply: Interested candidates can send their resumes to +1-929-465-2604Job Type: Full-timePay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Call Center Agent/Supervisor

Mega Marketing Network

Job Title: Sales Call Center Team Lead (Females) Department: Sales / Call Center Location: Karachi | Gulshan-e-Iqbal Reports to: Sales Manager / Operations HeadJob Summary:Our sister-concern Shaadi Organization Pakistan is seeking a dynamic, target-driven, and people-focused Sales Call Center Team Lead to supervise and guide our matrimonial sales consultants. The role involves driving performance, ensuring excellent client service, and motivating the team to meet and exceed sales targets. The ideal candidate will have experience in telesales, preferably in matrimonial, matchmaking, or high-value service industries, and possess strong leadership and coaching abilities.Key Responsibilities:Team Leadership &amp; Management<ul><li>Supervise a team of matrimonial sales representatives, ensuring daily, weekly, and monthly sales targets are achieved.</li><li>Conduct regular team meetings, briefings, and performance reviews.</li><li>Monitor calls and provide feedback to improve quality, conversions, and client satisfaction.</li><li>Maintain team discipline, punctuality, and adherence to company policies.</li></ul>Sales &amp; Performance<ul><li>Achieve personal and team sales goals by effectively converting leads into paying clients.</li><li>Assist team members with challenging calls or negotiations to secure client sign-ups.</li><li>Analyze sales performance reports and implement strategies to improve results.</li><li>Ensure the use of CRM systems to track leads, follow-ups, and conversions effectively.</li></ul>Training &amp; Development<ul><li>Train and coach team members in sales techniques, objection handling, and relationship-building skills.</li><li>Provide refresher training to improve product knowledge, service presentation, and closing abilities.</li></ul>Client Relationship Management<ul><li>Ensure a professional, empathetic, and solution-oriented approach in all client interactions.</li><li>Resolve escalated client concerns promptly to maintain trust and satisfaction.</li></ul>Qualifications &amp; Skills:<ul><li>Education: Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred).</li><li>Experience: Minimum 3&ndash;5 years in telesales, with at least 1&ndash;2 years in a team lead/supervisory role. Matrimonial, matchmaking, or similar service industry experience is a plus.</li><li>For more details read our career page.</li><li>Skills:</li><li>Strong sales and negotiation skills.</li><li>Excellent verbal and written communication.</li><li>Leadership and people management abilities.</li><li>Good command over CRM software and call center tools.</li><li>Empathy, cultural sensitivity, and professionalism in handling matrimonial clients.</li></ul>Key Performance Indicators (KPIs):<ul><li>Monthly team sales target achievement rate.</li><li>Lead-to-client conversion ratio.</li><li>Average revenue per client.</li><li>Customer satisfaction scores.</li><li>Call quality and compliance adherence.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary plus performance-based incentives.</li><li>Professional development and training opportunities.</li><li>Supportive and culturally respectful work environment.</li></ul>Job Type: ContractPay: Rs130,000.00 - Rs150,000.00 per monthExperience:<ul><li>Sales Call Center Team Lead: 3 years (Preferred)</li></ul>Work Location: In person

Sales Call Center Team Lead (Females)

ABS INTERNATIONAL

Job Type: Full-time Schedule: Monday to Saturday, 6pm-2amJob SummaryABS International seeks a detail-driven Call Center Compliance Officer to maintain regulatory excellence and uphold integrity in our contact center operations. This role ensures organizational adherence to regulatory requirements and ethical standards in a fast-paced call center environment located in Karachi.Key Responsibilities<ul><li>Develop and enforce compliance policies specific to call center operations</li><li>Monitor and audit calls for compliance with telemarketing regulations and quality standards</li><li>Stay updated on regulatory changes affecting call center operations (TCPA, FDCPA, FTC rules)</li><li>Conduct risk assessments and implement corrective actions for compliance gaps</li><li>Provide compliance training and guidance to call center agents and management</li><li>Ensure adherence to data protection and privacy regulations (PCI DSS, GDPR if applicable)</li></ul>Requirements<ul><li>1-2 years compliance experience in call center or BPO environment</li><li>Strong knowledge of call center regulations and telemarketing compliance</li><li>Experience with call monitoring systems and quality assurance processes</li><li>Excellent analytical and communication skills</li><li>High integrity and commitment to ethical standards</li><li>Bachelor's degree in Law, Business Administration, or related field preferred</li></ul>Benefits<ul><li>Competitive Salary</li><li>Professional Growth Opportunities: Career advancement in compliance management</li><li>Dynamic Work Environment: Fast-paced call center operations</li><li>Ongoing Training and Support: Continuous professional development</li><li>Performance Bonuses: Quarterly incentives based on performance</li></ul>Job Type: Full-timeWork Location: In person

Call Center Compliance Officer

Fulcrum Pvt Ltd

Fulcrum Pvt. Limited is hiring Sales Professionals on behalf of our client, a top-tier BPO &amp; Contact Center Services provider. If you're a dynamic salesperson with a passion for driving business growth, this role is for you!Job Details:Position: Call Center ExecutiveLocation: Karachi (On-site)Shift: RotationalKey Responsibilities:Hunt, identify, and convert high-potential prospects into loyal clients.Retain and expand existing accounts while maximizing profitability.Build and manage a strong sales funnel using CRM tools (e.g., Salesforce).Stay ahead of industry trends to offer tailored BPO/contact center solutions.Crush monthly/quarterly sales goals with a hunter&rsquo;s mindset!Requirements:Bachelor&rsquo;s degree (Business/Marketing preferred).1+ years in sales (BPO/contact center experience is a plus).Persuasive communicator with strong negotiation skills.Proficient in CRM software &amp; MS Office (Excel, PPT).Adaptable to rotational shifts in a fast-paced environment. How to Apply?Send your resume to aqsa.naeem@fulcrum-pk.comJob Type: Full-timeWork Location: In person

Call Center Executive

Waada Digital Pvt Ltd

Waada Digital is looking for a highly motivated Team Lead &ndash; Inbound to manage and guide our Customer Experience (CX) team. This role is ideal for a strong leader with hands-on experience in supervising inbound call center operations and driving customer satisfaction.Key Responsibilities:<ul><li>Lead, coach, and supervise inbound CX agents to ensure excellent service delivery.</li><li>Monitor KPIs (AHT, CSAT, FCR, NPS) and implement performance improvement strategies.</li><li>Handle shift scheduling, live call monitoring, and provide constructive feedback.</li><li>Resolve escalations professionally and ensure superior customer satisfaction.</li><li>Drive quality assurance and track customer feedback for process improvements.</li><li>Prepare performance dashboards and reports using advanced Excel (pivot tables, VLOOKUP).</li><li>Collaborate with QA and training teams for continuous team development.</li><li>Ensure compliance with internal processes and regulatory standards.</li><li>Utilize CRM, VICI Dialer, and ticketing systems for managing interactions.</li></ul>Requirements: Bachelor&rsquo;s degree in Business Administration, Communications, or related field. 2&ndash;3 years of proven experience supervising inbound call center / CX teams. Excellent communication skills in Urdu and English. Strong proficiency in Excel, CRM platforms, and call flow/IVR systems. Empathetic, analytical, and results-driven leader who thrives under pressure. This position is open for male candidates only.Location: Karachi (Onsite)Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In person

Team Lead - CSR

Telemarketing

Looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirments:&middot; Fluent English is required only.&middot; Hardworking &amp; punctual.<ul><li>Maintain customer records and update the CRM system</li><li>Resolve customer issues efficiently and escalate complex cases when needed</li><li>Meet performance targets such as call quality, customer satisfaction, and productivity metrics</li><li>Adhere to company policies and international customer service standards</li><li>Ability to multitask and work under pressure in a fast-paced environment.</li></ul>&middot; Matriculation/Intermediate/ fresh candidates are encouraged to apply.Intermediate or Bachelors.Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesJob Types: Full-time, Part-timeLanguage:<ul><li>Good English (Required)</li></ul>Job Type: Full-timePay: Up to Rs40,000.00 per monthApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs40,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi Gulistan-E-Jouhar (Kp-2023) (Required)</li></ul>Work Location: In person

Call Centre Supervisor / CSR / Evening Shifts / Part & Full - Time

Experts Communication

Experts Communication is looking for a Call Center Representative to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 35,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Apply Now: https://expertscommunication.net/job-application?jt=Call-Center-Representative&amp;p=IndeedContact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months) Monthly company-paid dinners Annual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Representative

Explore 218+ Call center supervisor in Karachi this September. Find roles across top companies and apply now to boost your career.