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call qa specialist

hof global

About the RoleHOF Global is seeking a detail-oriented Call Quality Assurance (QA) Specialist to join our Consultancy Division. The successful candidate will be responsible for monitoring and evaluating sales and consultation calls, ensuring compliance with company standards, identifying coaching opportunities, and contributing to the continuous improvement of call quality and customer experience.This role requires strong analytical skills, attention to detail, and the ability to provide objective, constructive feedback to support the performance and development of the sales team.Key Responsibilities<ul><li>Monitor, evaluate, and audit inbound and outbound sales and consultation calls against predefined quality standards.</li><li>Assess call quality based on communication, professionalism, compliance, product knowledge, objection handling, and sales techniques.</li><li>Prepare detailed call evaluation reports and maintain accurate QA records.</li><li>Provide constructive feedback and coaching recommendations to improve individual and team performance.</li><li>Identify recurring trends, performance gaps, and training needs through call evaluations.</li><li>Ensure adherence to company policies, compliance requirements, and established call handling procedures.</li><li>Collaborate with Team Leads, Trainers, and the Operations team to enhance service quality and sales effectiveness.</li><li>Track quality assurance KPIs and prepare weekly and monthly performance reports.</li><li>Participate in calibration sessions to ensure consistency in quality evaluations.</li><li>Recommend process improvements to enhance customer experience and operational efficiency.</li><li>Maintain confidentiality of customer information and internal business data.</li></ul>Requirements<ul><li>Bachelor's degree in Business Administration, Management, Communications, or a related field.</li><li>1&ndash;3 years of experience in Call Quality Assurance, Quality Monitoring, Customer Service QA, or a similar role.</li><li>Previous experience in a sales, contact centre, or immigration consultancy environment will be an advantage.</li><li>Excellent verbal and written communication skills.</li><li>Strong listening, analytical, and observation skills.</li><li>Ability to provide objective and constructive feedback.</li><li>High attention to detail and strong documentation skills.</li><li>Proficiency in Microsoft Excel and Google Sheets for reporting and analysis.</li><li>Ability to work independently while managing multiple priorities.</li></ul>Preferred Skills<ul><li>Experience using CRM systems and call recording platforms.</li><li>Understanding of quality assurance methodologies and performance metrics.</li><li>Familiarity with sales quality frameworks and customer service best practices.</li><li>Strong coaching and mentoring abilities.</li><li>Excellent time management and organizational skills.</li></ul>Benefits<ul><li>Competitive salary package.</li><li>Subsidized meals.</li><li>Subsidized transportation for female employees.</li><li>EOBI coverage.</li><li>Structured training and continuous learning opportunities.</li><li>Career growth within a dynamic and performance-driven environment.</li></ul>Location: DHA Phase 8, Lahore Job Type: Full-time, On-site Working Hours: 11:00 AM &ndash; 8:00 PM, Monday to SaturdayWork Location: In person

Call QA Specialist

Hiredroid

<div>
 
 Phenologix
 
 is looking for fresh and motivated individuals to join as Trainee QA Analysts. This is an entry-level role designed for candidates who are interested in software testing, problem solving, and quality assurance, and want to build a long-term career in QA.
 
 
 
 Who We Are
 
 
 
 Phenologix is a diversified global software development and IT consulting company that gives both offshore and onshore technological solutions to business enterprises. Our mission is to enable superior returns on clients&rsquo; technology investments through best-in-class industry solutions, domain expertise, and global scale. We feel deeply connected to our customers, and therefore our success isn&rsquo;t just a matter of our bottom line, but a reflection of how our customers flourish, and how their communities thrive. We strive to understand our customers&rsquo; individual needs so that we can develop products and services that enhance their livelihoods. Our customers are our partners, and when we rise, we rise together.
 
 
 As a
 
 Trainee QA
 
 , you will get the opportunity to learn and work on supporting QA activities in real projects. This role is designed for individuals who are proactive, confident, and eager to learn.
 
 
 
 Responsbilities
 
 
 
 <ul>
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 Learn the fundamentals of software testing and QA processes.
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 Understand and work on writing basic test cases from requirements.
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 Assist in executing manual test cases under guidance.
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 Learn how to identify bugs and report them clearly.
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 Understand SDLC and STLC processes in real project environments.
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 Work closely with QA team members and complete tasks as assigned.
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 Keep up to date with new technologies and practices and build understanding of real-world testing scenarios.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
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 Fresh graduates or entry-level candidates (no prior QA experience required).
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 Strong interest in problem solving and analytical thinking.
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 Good mathematical and logical reasoning skills.
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 Strong academic background (good CGPA preferred).
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 Good understanding of SDLC / STLC.
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 Internship or academic project experience.
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 Familiarity with basic testing concepts (manual testing, bugs, etc.)
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 Bachelor's degree in Software Engineering, Computer Science, Information Technology is a must.
 
 
 </li>
 </ul>
 
 Soft Skill We Like To See
 
 
 
 <ul>
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 Excellent verbal and written communication skills.
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 Adaptability and willingness to learn.
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 Problem-solving.
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 Analytical skills.
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 Ability to work in a team environment and collaborate effectively with others.
 
 
 </li>
 </ul>
 
 Be a Part Of Our Team
 
 
 
 With a highly skilled and experienced workforce, we pride ourselves as a premier staffing Company serving clients in diversified business verticals. We understand our customers and nurture passion when it comes to delivering end-to-end solutions. We believe in utilizing technology to make things simple and easy to us.
 
 
 We recognize that results are not tied to the number of hours put in to achieve them. There&rsquo;s no reward for long hours with poor results and there&rsquo;s no penalty for going home on time when you&rsquo;re producing excellent work. We understand, to be great, most of us have to put in considerable effort, but hard work and long hours are not how we measure or talk about your contribution.
 
 
 We thank all candidates for their interest; however, only those selected will be contacted.
 
 
 
 Perks For Our Team Player
 
 
 
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 Paid Vacation and Holidays.
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 Collaborative and healthy working environment.
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 </ul>
</div>

Trainee Quality Assurance Analyst

MMH international

Inbound &amp; Cross-Sell Sales Specialist (U.S. Telecom Campaign) We are hiring confident, energetic **Inbound Sales Specialists** to join our U.S. Telecom campaign. You will take inbound calls from interested customers, pitch complementary services, cross-sell additional products, and close sales while delivering an exceptional customer experience.What You&rsquo;ll Do:Answer inbound calls from U.S. customers and assess their telecom needs.Recommend optimal TV/Internet plans and effectively cross sell additional products and service upgrades. Achieve and exceed weekly and monthly sales targets. Maintain call logs and follow up with leads using our CRM system. Collaborate with your team to drive sales performance.What We&rsquo;re Looking For:1+ years of experience in Inbound Sales or U.S. Cable/Internet campaigns. Proven ability to cross-sell and maximize order value. Excellent English communication and a confident phone presence. Basic familiarity with CRM tools and call center software. Must be available for permanent night shifts(8:00 PM &ndash; 5:00 AM).What We Offer:Uncapped Commission: Earn up to ₨ 250,000+per month.Weekly and monthly performance bonuses. Transport facility for employees.Rapid career growth to Team Lead and Quality Assurance roles.Pay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Service Professional

Silver Edge Technologies

PPC / Google Ads Specialist &ndash; Custom Packaging IndustryWe are looking for an experienced PPC / Google Ads Specialist to manage and optimize paid advertising campaigns for our Custom Packaging &amp; Custom Boxes websites. The ideal candidate should have hands-on experience running high-performing Google Ads campaigns, generating quality leads, and maximizing return on ad spend (ROAS).Responsibilities:<ul><li>Plan, create, and manage Google Ads campaigns (Search, Performance Max, Display, and Remarketing).</li><li>Conduct keyword research and competitor analysis to identify new growth opportunities.</li><li>Optimize campaigns to generate high-quality leads while maintaining the lowest possible Cost Per Click (CPC) and Cost Per Acquisition (CPA).</li><li>Monitor budgets, bidding strategies, Quality Score, CTR, and conversion rates.</li><li>Track campaign performance using Google Ads, Google Analytics 4 (GA4), Google Tag Manager (GTM), and Google Search Console.</li><li>Implement conversion tracking, call tracking, and remarketing tags.</li><li>Perform A/B testing on ads, landing pages, and bidding strategies to improve campaign performance.</li><li>Prepare weekly and monthly performance reports with actionable insights.</li><li>Stay up to date with Google Ads policies, new features, and industry trends.</li><li>Meet monthly lead generation and ROI targets set by management.</li></ul>Requirements:<ul><li>Minimum 7-8 years of experience managing Google Ads campaigns.</li><li>Custom Boxes / Packaging industry experience is mandatory.</li><li>Strong understanding of Google Ads, GA4, GTM, Merchant Center, and conversion tracking.</li><li>Proven track record of reducing CPC while increasing qualified leads and ROAS.</li><li>Excellent analytical, reporting, and communication skills.</li></ul>Location: 491 Pak Block, Iqbal Town, Lahore INTERVIEW TIME: after 10pm Shift: Night Shift (8:00 PM &ndash; 6:00 AM) &ndash; Onsite Only Interview: Must be ONSITEJob Type: Full-timePay: Rs120,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Did you work on CUSTOM PACKAGING PROJECT ? (Custom Boxes)</li></ul>Experience:<ul><li>Google Ads PPC: 6 years (Preferred)</li></ul>Work Location: In person

Google PPC Expert (Packaging Site)

DevsOrb

(QA) Analyst Experience Required: 1&ndash;2 Years Shift time: 6pm-3am onsite Position Summary We are looking for a QA Analyst with 1&ndash;2 years of experience to support the quality assurance of web and enterprise applications. The ideal candidate will execute manual and automated testing, identify and document defects, and collaborate with cross-functional teams to ensure the delivery of reliable, high-quality software. Key Responsibilities<ul><li>Design, execute, and maintain manual and automated test cases.</li><li>Perform functional, regression, integration, system, and user acceptance testing.</li><li>Identify, document, prioritise, and track defects using test management and issue-tracking tools.</li><li>Collaborate with developers, business analysts, product owners, and other stakeholders to understand requirements and acceptance criteria.</li><li>Support test automation initiatives using tools such as Selenium, Cypress, or Playwright.</li><li>Develop and maintain automated test scripts using Python or TypeScript.</li><li>Participate in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.</li><li>Validate software releases and confirm that quality standards and business requirements are met.</li><li>Contribute to continuous improvement of QA processes, test coverage, and automation practices.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Software Engineering, or a related field.</li><li>1&ndash;2 years of experience in software quality assurance or software testing.</li><li>Knowledge of the Software Development Life Cycle, Software Testing Life Cycle, and Agile methodologies.</li><li>Hands-on experience with manual testing and a basic understanding of test automation concepts.</li><li>Familiarity with Jira, Azure DevOps, TestRail, or similar test management and defect-tracking tools.</li><li>Strong analytical, communication, attention-to-detail, and problem-solving skills.</li></ul>Preferred Skills<ul><li>Basic knowledge of Python or TypeScript.</li><li>Exposure to automation tools such as Selenium, Cypress, or Playwright.</li><li>Understanding of automation frameworks, selectors, assertions, test execution, and reporting.</li><li>Basic SQL knowledge for data validation and database testing.</li><li>Experience with API testing tools such as Postman.</li><li>Familiarity with Git or other version-control tools.</li><li>Experience with healthcare or electronic health record applications, such as Epic, is an advantage.</li></ul>Application Question(s):<ul><li>expected salary</li></ul>Work Location: In person

QA Analyst

ibex. Pakistan

<div>
 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
 <ul>
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Banking Experience preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
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 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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 Assist customers with their items purchased through ecommerce website
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
</div>

Customer Services Specialist

Mammoth-AI

<div>
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Conduct outbound cold calls to prospects in the US and Canada.
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 <li>
 Engage CTOs, Engineering Leaders, Product Teams, and other technical decision-makers.
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 Understand client challenges and position the right Mammoth-AI solutions.
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 Handle objections and convert conversations into qualified meetings.
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 Maintain CRM records and manage follow-ups.
 </li>
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 Book qualified meetings for the sales leadership team.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience in outbound cold calling for the US and/or Canadian markets.
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 <li>
 Excellent verbal communication and active listening skills.
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 Strong objection-handling and consultative selling abilities.
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 <li>
 Experience engaging with technical and executive-level decision-makers.
 </li>
 <li>
 Self-motivated, organized, and results-oriented.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 <ul>
 <li>
 AI &amp; Automation Services
 </li>
 <li>
 Software Development
 </li>
 <li>
 QA &amp; Quality Engineering
 </li>
 <li>
 Staff Augmentation
 </li>
 <li>
 SaaS Solutions
 </li>
 <li>
 Technology Consulting
 
 
 </li>
 </ul>
 
 Success Metrics
 
 
 <ul>
 <li>
 Qualified meetings booked
 </li>
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 Quality pipeline generation
 </li>
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 Consistent outbound performance
 </li>
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 Strong meeting conversion rates
 
 
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 Competitive Base Salary
 </li>
 <li>
 Commission on Qualified Meetings
 </li>
 <li>
 Performance Incentives
 
 
 </li>
 </ul>
</div>

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