customer support representative Jobs in Lahore

customer support representative

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call center representative Jobs in Lahore

call center representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

chat support reresentative

Iyrix Technologies

We're looking for a Live Chat Support Intern to be the first line of trust for our customers. You'll help resolve technical issues, email deliverability problems, DNS misconfigurations, inbox setup errors, quickly, clearly, and with the support of our team behind you. If you get satisfaction from turning a frustrated customer into a happy one, this role is for you.The details<ul><li>Onsite, Johar Town, Lahore</li><li>Hours: 6:00 PM &ndash; 3:00 AM PKT, Monday to Saturday</li><li>Internship stipend (based on experience)</li></ul>What you'll do<ul><li>Handle inbound customer queries via live chat and email under guidance, troubleshoot, escalate, and follow up on tickets</li><li>Support customers through onboarding, domain setup, and basic DNS configuration (SPF, DKIM, DMARC)</li><li>Help identify and log email deliverability issues, bounce rates, blacklisting, warm-up problems, and authentication failures</li><li>Escalate complex issues to senior support/technical team with clear, detailed context</li><li>Help maintain the knowledge base: help articles, setup guides, and FAQs</li><li>Follow up post-resolution to confirm issues are fully closed and customers are satisfied</li><li>Flag recurring customer pain points to the team</li></ul>What we're looking for<ul><li>Strong written English, you can explain things clearly and simply</li><li>Interest in email infrastructure, SaaS, or technical support as a career path</li><li>Comfortable learning new tools quickly, support platforms, DNS basics, Google Workspace/Microsoft 365</li><li>Calm, organised, and proactive, you don't wait to be told what's next</li><li>Comfortable on video calls and recording quick Loom walkthroughs when needed</li></ul>Bonus points if you have<ul><li>Any prior exposure to customer support, chat support, or helpdesk tools (Intercom, Crisp, Freshdesk, Zendesk)</li><li>Basic understanding of domains, DNS, or hosting</li><li>Familiarity with tools like Instantly.ai, Smartlead, or Apollo.io</li><li>Coursework or self-learning in SaaS, tech support, or web infrastructure</li></ul>Why join us?<ul><li>You'll get hands-on training in a genuinely technical product, email infrastructure for B2B businesses. Strong performers have a clear path to a full-time Technical Support role as the team scales.</li></ul>Ready to apply?Apply now or DM us directly. Send your CV to careers@iyrix.com with the subject line &quot;Live Chat Support Intern &ndash; Application&quot;, or apply directly through LinkedIn. We review every application and will be in touch if there's a match. Good luck!#HiringNow #InternshipsInPakistan #CustomerSupport #Lahore #SaaS #JobsInPakistan #EmailMarketing #ColdEmailPay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in live chat or technical support?</li><li>Can you work onsite at Johar Town near Emporium, Lahore from 6:00 PM &ndash; 3:00 AM PKT, Monday to Saturday?</li><li>We're looking to have someone start from July 10, 2026. Can you join by then?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Live Chat Support (Intern)

TalentPop App

<div>
 Join TalentPop App as a Brand Concierge - E-commerce Sales &amp; Order Support VA!
 
 
 At
 
 TalentPop App
 
 , we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences. As a
 
 Brand Concierge - E-commerce Sales &amp; Order Support VA
 
 , you'll play a key role in guiding customers through their purchasing journey, recovering missed sales opportunities, and delivering a personalized, high-touch experience that builds trust, loyalty, and long-term customer relationships.
 
 
 If you are passionate about sales, thrive in e-commerce environments, and enjoy turning customer interactions into revenue and long-term brand loyalty, this role is for you.
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 To ensure your application is reviewed by the
 
 Recruitment Team
 
 , you
 
 must
 
 follow these critical steps exactly.
 
 Applications that do not choose "Brand Concierge" and enter the correct code WILL NOT be reviewed.
 
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose "Brand Concierge" from the list of available roles.
 </li>
 <li>
 In the application form, you'll be asked for an application code &ndash; please enter ESOS in that field.
 
 
 </li>
 </ul>
 What You'll Do
 
 
 <ul>
 <li>
 Engage customers via chat, email, phone, and SMS to assist with orders, product inquiries, and post-purchase needs, with a strong focus on driving conversions and satisfaction.
 </li>
 <li>
 Identify and execute opportunities for upselling, cross-selling, and product bundling to increase average order value.
 </li>
 <li>
 Support subscription recovery, winbacks, abandoned cart assistance, and other sales-related touchpoints to boost retention.
 </li>
 <li>
 Assist with order tracking, returns, exchanges, and cancellation requests when they present opportunities to retain the sale.
 </li>
 <li>
 Represent the brand voice and provide a personalized, concierge-level experience on every interaction.
 </li>
 <li>
 Maintain accurate customer records and share trends and insights to improve sales strategies and the overall customer journey.
 </li>
 <li>
 Collaborate with internal teams to implement feedback and optimize conversion-related processes.
 
 
 </li>
 </ul>
 What We're Looking For
 
 
 <ul>
 <li>
 At least 1 year of proven remote/online sales and customer support experience.
 </li>
 <li>
 Must have prior e-commerce experience, especially in areas like upselling, cross-selling, abandoned cart recovery, subscription assistance or winbacks, post-purchase support, or product bundles.
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
 </li>
 <li>
 At least 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
 </li>
 <li>
 Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
 </li>
 <li>
 Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
 
 
 </li>
 </ul>
 Technical Requirements
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace suitable for calls.
 
 
 </li>
 </ul>
 Why Join TalentPop App?
 
 
 <ul>
 <li>
 Earn commissions and annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend.
 </li>
 <li>
 Performance and recognition bonuses for top achievers.
 </li>
 <li>
 100% permanent work-from-home setup.
 </li>
 <li>
 A supportive, friendly team culture and real opportunities for growth.
 
 
 </li>
 </ul>
 
 Ready to represent top e-commerce brands and help customers complete their online shopping journey? Apply now to become a Brand Concierge - E-commerce Sales &amp; Order Support VA at TalentPop App!
 
</div>

Online Order Support VA

AAT Technologies

Job SummaryWe are looking for a motivated and customer-focused CSR Intern to join our Customer Support team. This internship offers hands-on experience in handling customer inquiries, resolving issues, and learning professional communication skills while supporting daily customer service operations.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or social media.</li><li>Assist customers with product or service information.</li><li>Record and update customer interactions in the CRM system.</li><li>Escalate complex issues to senior team members when necessary.</li><li>Follow up with customers to ensure issues are resolved.</li><li>Maintain accurate records of customer feedback and complaints.</li><li>Support the team in achieving customer satisfaction goals.</li><li>Perform other administrative and customer support tasks as assigned.</li></ul>Requirements<ul><li>Currently pursuing or recently completed a Bachelor's degree (Business, Marketing, Communications, or a related field preferred).</li><li>Excellent verbal and written communication skills.</li><li>Strong interpersonal and problem-solving abilities.</li><li>Basic computer proficiency (MS Office, Google Workspace).</li><li>Willingness to learn CRM tools and customer support processes.</li><li>Positive attitude, patience, and a customer-first mindset.</li><li>Ability to work independently and as part of a team.</li></ul>Pay: Up to Rs30,000.00 per monthWork Location: In person

Customer Support Representative (Intern)

SolutionInn

<div>We are looking for a proactive and results-driven Business Development (BD) Intern to support lead generation, client outreach, and business growth at SolutionInn. In this role, you will engage with potential clients, assist in building sales pipelines, and support outreach campaigns. You will play a key role in identifying new opportunities, nurturing leads, and contributing to overall business growth while gaining hands-on experience. 

<h4 class="jobSectionHeader">
Job Responsibilities</h4>

<ul><li>Identify and research potential clients and business opportunities</li>
<li>Assist in generating leads through LinkedIn, email campaigns, and other platforms</li>
<li>Initiate outreach and follow up with prospects</li>
<li>Engage with potential clients via email, chat, and social platforms</li>
<li>Understand client needs and share relevant solutions</li>
<li>Maintain a professional and clear communication style</li>
<li>Assist the sales team in pitching products and services</li>
<li>Help in preparing proposals and presentations</li>
<li>Support lead conversion activities</li>
<li>Conduct basic market and competitor research</li>
<li>Identify trends and new business opportunities</li>
<li>Update and maintain CRM records</li></ul> 
 
<h4 class="jobSectionHeader">Skills Required</h4>

<ul><li>Strong communication and interpersonal skills.</li>
<li>Good spoken and written English.</li>
<li>Willingness to learn and grow.</li>
<li>Basic understanding of sales and marketing.</li>
<li>Time management and organizational skills.</li>
<li>Ability to work in a team environment.</li></ul> 
 
<h4 class="jobSectionHeader">Required Qualifications</h4>

<ul><li>No prior experience required. Familiarity with LinkedIn or CRM tools is a plus.</li></ul> 

 
<h4 class="jobSectionHeader">Job Experience</h4>

<ul><li>Fresh graduates in Business, Marketing, or related fields are encouraged to apply.</li></ul> 

 
<h4 class="jobSectionHeader">Other Benefits</h4>

<ul><li>Performance-based commission and incentives.</li>
<li>Hands-on experience in business development and sales.</li>
<li>Internship certificate upon completion.</li>
<li>Learning and growth opportunities.</li>
<li>Exposure to real-world client interaction.</li></ul> 

 
<h4 class="jobSectionHeader">Job Working Hours</h4>

6:00 AM to 2:00 PM (Monday to Saturday) 
<h4 class="jobSectionHeader">
Equal Employment Opportunities</h4>

We provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.</div>

Business Development (BD) Intern Internship

iComz

Job Title: Customer Support RepresentativeLocation: Johar Town, LahoreCompany: InteliqoJob Type: Full-timeJob Summary:We are seeking a motivated and customer-focused Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for delivering exceptional service to our customers, addressing inquiries, resolving issues, and promoting a positive brand image. Your primary goal will be to ensure a seamless customer experience and contribute to customer satisfaction and loyalty.Key Responsibilities:- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.- Identify and assess customers' needs to achieve satisfaction.- Provide accurate, valid, and complete information to customers using appropriate methods and tools.- Handle customer complaints and provide effective solutions or alternatives within the stipulated timeframe.- Maintain in-depth knowledge of our products and services to answer customer questions and promote additional features or offers.- Document interactions and maintain accurate records in the customer service database.- Collaborate with other departments to stay informed about product updates, promotions, and other relevant information.- Gather feedback from customers and share insights with the management team to improve service quality.- Participate in training and development programs to enhance customer service skills and product knowledge.- Meet or exceed individual and team performance targets and KPIs.**Qualifications:**- High school diploma or equivalent; a degree in a relevant field is a plus.- Proven experience in a customer service role or similar position.- Strong communication skills, both verbal and written.- Excellent problem-solving abilities and an aptitude for handling difficult situations calmly.- Proficiency in using customer service software and Microsoft Office Suite.- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.- A friendly and positive attitude with a passion for helping others.- Flexibility to work varying shifts, including evenings and weekends, as needed.How to Apply:If you are enthusiastic about providing excellent customer service and thrive in a fast-paced environment, we would love to hear from you! Please submit your resumeJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

CSR - Customer Support Representative

Devtags

Devtags.io is a service-based software company that helps startups and businesses build custom digital platforms from the ground up. We specialize in full-cycle product development &mdash; including UI/UX, backend/frontend engineering, and DevOps &mdash; delivering scalable, high-performance solutions tailored to each client&rsquo;s needs.Role Description This is a full-time on-site role for a Lead Full Stack Developer located in Lahore, Pakistan. You will:<ul><li>Architect and develop scalable backend services.</li><li>Build RESTful APIs and/or GraphQL endpoints to power mobile and web apps</li><li>Integrate secure payment systems (Stripe etc)</li><li>Implement authentication (OAuth, JWT) and role-based access controls</li><li>Manage real-time messaging/chat systems with file sharing</li><li>Handle media uploads and optimization (e.g., AWS S3 or GCP Cloud Storage)</li><li>Build booking systems with time slots, conflict resolution, and smart calendar sync</li><li>Lead implementation of AI-powered matching and smart recommendation modules</li><li>Collaborate with UI/UX, frontend, and product teams to bring features to life</li><li>Optimize performance, caching, and database queries</li><li>Own DevOps pipeline: CI/CD, monitoring, scaling, backups</li></ul>Requirements<ul><li>5+ years of backend development experience (at least 1 year leading projects)</li><li>Proven ability to design system architecture and scale backend infrastructure</li><li>Experience building booking systems, marketplaces, or SaaS platforms</li><li>Strong knowledge of security best practices (OWASP, token management)</li><li>Ability to lead junior developers, perform code reviews, and set coding standards</li><li>Passion for clean code, performance optimization, and scalability</li><li>Excellent English communication and documentation skills</li><li>Bonus: Experience with AI services, recommendation systems, or OCR tools</li></ul>Tech StackWe expect you to be hands-on and confident with:<ul><li>Language/Frameworks: Node.js, Nest.js, Next.js</li><li>APIs: REST and GraphQL</li><li>Database: PostgreSQL (preferred), MongoDB, Redis (for caching/sessions)</li><li>Cloud: AWS or Google Cloud Platform</li><li>CI/CD: GitHub Actions or similar</li><li>Media Storage: S3/GCP Buckets</li><li>Auth: JWT, OAuth2, Passport.js</li><li>Testing: Jest, Mocha, Supertest</li><li>Other: Docker, WebSockets, Stripe SDK, Google Calendar/iCal APIs</li></ul>What we offer<ul><li>Competitive salary + performance bonuses</li><li>Ground-floor opportunity in a venture-backed startup</li><li>Ownership of backend architecture from day one</li><li>Collaborative, fast-paced team culture with growth mindset</li></ul>Qualifications<ul><li>Front-End Development and Back-End Web Development skills</li><li>Experience in Software Development and JavaScript</li><li>Proficiency in Redux.js</li><li>Strong problem-solving and analytical skills</li><li>Ability to work collaboratively in a team environment</li><li>Knowledge of agile development methodologies</li><li>Bachelor's degree in Computer Science or related field</li></ul>If you&rsquo;re passionate about building bold digital platforms from zero to one, we want to hear from you. Thank you.Application Question(s):<ul><li>What's your expected salary?</li></ul>Experience:<ul><li>Full Stack Development: 5 years (Preferred)</li></ul>Work Location: In person

Lead Full Stack Developer

Instacare Technologies

InstaCare is looking for a Customer Support Team Lead (B2C) to lead our patient support operations and ensure an excellent experience for patients through calls and WhatsApp. The ideal candidate will guide the support team, maintain service quality, and help improve lead conversion.Responsibilities<ul><li>Lead and support the Patient Support team in daily operations.</li><li>Ensure all incoming patient calls are attended promptly.</li><li>Ensure all WhatsApp inquiries are responded to in a timely and professional manner.</li><li>Be part of the assigned shift and assist patients when required.</li><li>Prepare and manage team shift rosters.</li><li>Ensure proper shift coverage and smooth daily operations.</li><li>Support the team in converting patient inquiries into successful appointments.</li><li>Handle escalated patient concerns professionally.</li><li>Ensure punctuality, discipline, and compliance with company SOPs.</li><li>Guide and support team members whenever required.</li></ul>Requirements<ul><li>Bachelor's degree preferred.</li><li>Minimum 2 years of experience in Customer Support, Call Center, Customer Service, or a similar role.</li><li>Previous team handling experience will be preferred.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Comfortable working in rotational shifts and a 6-day work week.</li><li>Basic knowledge of Microsoft Office and CRM systems will be an advantage.</li></ul>How to Apply:Apply directly via Indeed Easy Apply or send your CV to:hrmanagerinstacare@gmail.comSubject: Customer Support Team LeadPay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Support Team Lead

Explore 98+ Chat support reresentative in Lahore this August. Find roles across top companies and apply now to boost your career.