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customer service representative Jobs in Karachi

customer service representative

accounts officer

junior accountant

account officer

client account manager

Markhor Now

We are looking for a proactive and client-focused Account Manager to join our team. This role is for someone who can manage relationships, drive results, and act as the bridge between clients and our creative team.Responsibilities:<ul><li>Serve as the primary point of contact for assigned clients</li><li>Understand client goals and translate them into clear briefs for the internal team</li><li>Manage day-to-day communication, feedback, and approvals</li><li>Ensure timely delivery of content, campaigns, and projects</li><li>Coordinate with designers, videographers, editors, and performance marketers</li><li>Monitor campaign performance and share insights with clients</li><li>Identify opportunities to upsell services and grow client accounts</li><li>Maintain strong, long-term client relationships</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a marketing/advertising agency</li><li>Strong communication, presentation, and interpersonal skills</li><li>Ability to manage multiple clients and deadlines efficiently</li><li>Good understanding of social media, content production, and digital marketing</li><li>Problem-solving mindset with attention to detail</li><li>Confident in handling client meetings and negotiations</li></ul>What We Offer:<ul><li>Salary: Rs. 60,000 &ndash; 100,000 (based on experience)</li><li>Opportunity to work with growing and established brands</li><li>Fast-paced, creative agency environment</li><li>Growth opportunities within the company</li></ul>How to Apply:Send your CV to jobs@markhornow.comPay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Account Manager

appearls

Key Responsibilities<ul><li>Profile &amp; Gig Optimization: Perform keyword research and competitor analysis to optimize gig titles, descriptions, and tags for better ranking in Fiverr search results.</li><li>Lead Conversion: Respond promptly to buyer inquiries, send custom offers, and negotiate pricing to convert leads into active orders.</li><li>Account Health Management: Maintain high response rates, manage order revisions, and ensure positive ratings to keep the account in good standing with Fiverr's algorithm.</li><li>Project Coordination: Liaise with internal teams (such as developers, designers, or SEO specialists) to ensure the timely and high-quality delivery of services to the client.</li><li>External Promotion: Drive additional traffic to Fiverr gigs by promoting them across social media platforms like LinkedIn and Facebook.</li><li>Performance Reporting: Monitor and analyze performance metrics (impressions, clicks, and conversion rates) and provide regular reports to management. Instagram</li></ul>Required Skills &amp; Qualifications<ul><li>Platform Expertise: Deep understanding of the Fiverr platform, including its search algorithm, &quot;Seller Plus&quot; features, and marketplace mechanisms.</li><li>Communication: Excellent written English skills are essential for professional client interaction and persuasive gig copywriting.</li><li>Sales &amp; Negotiation: Proven ability to handle client psychology, close high-value deals, and manage complex negotiations.</li><li>Project Management: Ability to multitask and handle hundreds of requests or orders per month in a fast-paced environment.</li><li>Niche Knowledge: Basic understanding of the specific services being sold (e.g., Graphic Designing , Web Development, or Digital Marketing)</li></ul>Work Location: In person

Fiverr Account's Manager

Horizon Tech

We are seeking an experienced and results-driven Mercado Libre Account Manager to oversee and optimize our marketplace presence in Mexico. This role involves end-to-end account management, including product listings, pricing strategies, inventory coordination, and performance optimization. The ideal candidate has hands-on experience managing Mercado Libre seller accounts in Mexico and a strong understanding of the platform's algorithms, with the ability to drive sales growth while maintaining operational excellence.Requirements<ul><li>Hands-on experience managing Mercado Libre seller accounts (Mexico market)</li><li>Strong understanding of Mercado Libre platform algorithms and ranking factors</li><li>Proven ability to drive sales growth and optimize marketplace performance</li><li>Experience with product listing optimization, SEO, and keyword strategies</li><li>Experience managing Mercado Ads campaigns and promotions</li><li>Excellent communication and coordination skills</li></ul>Responsibilities<ul><li>Create, optimize, and manage product listings on Mercado Libre Mexico</li><li>Ensure listings are fully optimized for SEO (titles, keywords, backend attributes)</li><li>Develop high-converting product images and descriptions</li><li>Manage product variations, bundles, and refurbished listings</li><li>Ensure compliance with category requirements and platform policies</li><li>Monitor and improve key metrics such as conversion rate, Buy Box (featured placement), and seller reputation score</li><li>Implement pricing strategies and promotional campaigns</li><li>Analyze competitor performance and adjust strategies accordingly</li><li>Coordinate with internal teams for inventory planning and availability</li><li>Manage fulfillment programs such as Mercado Env&iacute;os</li><li>Prevent stockouts and overstock situations</li><li>Handle customer communication, dispute resolution, returns, and claims</li><li>Maintain high seller ratings and account health</li><li>Manage Mercado Ads campaigns (sponsored listings) and optimize ROI</li><li>Execute promotional campaigns such as Hot Sale and Buen Fin</li><li>Prepare weekly and monthly performance reports</li><li>Track sales, margins, and operational KPIs</li><li>Identify growth opportunities and potential risks</li></ul>Nice-to-Have<ul><li>Experience working with international e-commerce marketplaces</li><li>Strong problem-solving and decision-making skills</li><li>Ability to work independently with minimal supervision</li><li>Experience with data analysis tools or reporting dashboards</li></ul>Other Details<ul><li>Work Mode: Remote / Onsite (as applicable)</li><li>Job Timings: 9:00 AM &ndash; 6:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)</li><li>Job Location: Shaheed-e-Millat Road, off Shahrah-e-Faisal, Karachi</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Do you have hands-on experience managing Mercado Libre seller accounts in Mexico? Please specify duration and account size.</li><li>Do you have experience with Mercado Ads? How do you optimize campaigns for better ROI?</li><li>Are you comfortable working in EST hours (9:00 AM &ndash; 6:00 PM EST)?</li><li>Do you have experience with other marketplaces (Amazon, Shopify, etc.)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Mercado Libre Account Manager (ZR-642)

Axecom Private Ltd.

Location: Asia Pacific Trade Center, Rashid Minhas Rd, Block 19, Gulistan-e-Johar, Karachi Job Type: Full-Time | Onsite Timings: 8:00 PM &ndash; 5:00 AM (Monday &ndash; Friday) Salary: Starting from 40,000 Pick &amp; Drop: Available for nearby areasJob OverviewWe are hiring a motivated and detail-oriented E-Commerce Project Manager to manage client accounts, coordinate with internal teams, and ensure smooth execution of eCommerce operations. This role is ideal for individuals who can handle multiple responsibilities, communicate effectively, and work in a fast-paced environment.Key Responsibilities<ul><li>Manage and oversee multiple eCommerce projects and client accounts</li><li>Act as the bridge between clients and internal teams</li><li>Ensure timely execution of tasks and project deliverables</li><li>Coordinate with operations, sales, and creative teams</li><li>Maintain clear communication and provide regular updates to clients</li><li>Identify issues and ensure quick resolution to maintain workflow</li></ul>Requirements<ul><li>Well-organized with strong attention to detail</li><li>Excellent English communication skills</li><li>Strong problem-solving and time management abilities</li><li>Ability to handle multiple tasks and client priorities efficiently</li><li>Minimum 1 year of Amazon/eCommerce experience preferred</li><li>Freshers are highly encouraged to apply</li><li>Strong coordination skills with both clients and internal teams</li><li>Adaptable and able to work in a fast-paced environment</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Growth-oriented environment</li><li>Opportunity to work with international clients</li><li>Supportive and collaborative team culture</li></ul>Apply now or share your CV to be part of a growing eCommerce team.Pay: From Rs40,000.00 per monthWork Location: In person

E-Commerce Project Manager (Female – Night Shift)

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Team
 
 
 
 You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Food all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues, and captains.
 
 
 
 What You'll Do
 
 
 
 <ul>
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 Acquisition: Collaborate with sales function to acquire restaurant partners in Dubai and Abu Dhabi
 </li>
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 Growth: Support and help in creating plans to grow business of assigned accounts
 </li>
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 Account Management: Full ownership, be the main point of contact for the assigned accounts
 </li>
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 Analysis: Utilize data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment
 </li>
 <li>
 Merchant NPS: Collaborate with merchants and internal teams to fix experience components
 </li>
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 Partner with internal teams: Collaborate closely with Supply, Finance, Marketing and business development to ensure meeting the growth objectives.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
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 At least 2+ years experience in sales or account management; achieving weekly/monthly targets consistently.
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 Education to degree level; minimum Bachelor&rsquo;s Degree.
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 Proficiency in Microsoft office, Excel and similar software tools.
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 The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
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 Experience in account management with a proven track record in direct and channel sales, especially in closing deals.
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 Experience in the food &amp; beverage industry.
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 Highly motivated with a &ldquo;hunting spirit&rdquo; to develop new opportunities and grow business in multiple technology dimensions within the Food/Service Providers space.
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 You are excellent at working in teams and are comfortable collaborating with local, regional and corporate teams in a large cross-functional organization.
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 Good communicator and excellent at driving solutions in line with industry and local market trends.
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 Can do, will do attitude and be able to think in a unique way to contribute creatively towards building a solid business pipeline and driving sustainable business.
 </li>
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 Highly analytical and meaningful.
 </li>
 <li>
 Working in pressure situations with stretched targets and limited resources and coming up with smart tech based ideas to solve problems.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
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 Work and learn from great minds by joining a community of inspiring colleagues.
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 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
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 Explore new opportunities to learn and grow every day.
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 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
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 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
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 </ul>
</div>

Account Manager I

Nazgrow Pvt Ltd

Nazgrow is hiring an experienced Amazon Account Manager with hands-on expertise in Amazon Private Label (PL) brands.This role is for individuals who have already managed Amazon accounts and understand how to scale products using PPC, listing optimization, and data driven strategies.You will be responsible for handling live client accounts, improving performance, and driving consistent revenue growth.Key Responsibilities:<ul><li>Manage and grow Amazon Private Label accounts (end-to-end)</li><li>Plan, launch, and optimize Amazon PPC campaigns (Auto, Manual, Scaling)</li><li>Conduct advanced keyword research &amp; competitor analysis</li><li>Optimize campaign structure, bids, budgets, and targeting strategies</li><li>Analyze key metrics (ACOS, TACOS, ROAS, CTR, CVR) and take action</li><li>Identify opportunities to increase sales and reduce wasted ad spend</li><li>Oversee and guide listing optimization (titles, bullets, images, A+ content)</li><li>Maintain account health, inventory planning, and backend operations</li><li>Troubleshoot account issues and implement growth strategies</li><li>Work closely with internal team (design, content, strategy)</li></ul>Requirements:<ul><li>Proven hands-on experience managing Amazon Private Label accounts</li><li>Strong command of Amazon Seller Central &amp; PPC (campaign structure + scaling)</li><li>Solid understanding of Amazon ranking and conversion strategies</li><li>Ability to analyze data and make performance-based decisions</li><li>Experience handling multiple products or accounts</li><li>Strong discipline, ownership mindset, and accountability</li><li>Ability to work in a fast-paced agency environment</li><li>Must be comfortable working onsite</li></ul>What We&rsquo;re Looking For:Someone who has actually managed and grown Amazon PL brandsNot just theoretical knowledge but real execution experienceA problem solver who focuses on results, not just tasksSomeone who understands how to scale winning productsWhy Join Nazgrow?Work on established Amazon Private Label brandsOpportunity to manage high potential client accountsPerformance driven environment with real growth exposureWork alongside an experienced Amazon teamClear path to grow into Senior Account Manager / PPC LeadIdeal Candidates Searching:Amazon Private Label ManagerAmazon FBA Growth SpecialistEcommerce Account Manager (Amazon Focused)Apply only if you have hands-on experience managing Amazon Private Label accounts and are confident in driving real growth through PPC and optimization.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Amazon Account Manager (Private Label – PPC & Growth)

DK Digital Solutions

Employment Type: Full-TimeWorking Days &amp; Timing: Monday to Friday | 6:00 PM to 3:00 AMJob Summary:We are seeking a highly motivated Key Account Manager to manage and grow relationships with our international clients. The ideal candidate will have excellent communication skills in English, a strong understanding of sales processes, and the ability to provide world-class client service.Key Responsibilities:<ul><li>Manage and maintain strong relationships with assigned international clients.</li><li>Act as the main point of contact for all client inquiries, issues, and requests.</li><li>Identify opportunities to grow revenue and meet or exceed sales targets.</li><li>Develop strategic account plans to achieve client satisfaction and business objectives.</li><li>Negotiate contracts, pricing, and service agreements with clients professionally.</li><li>Collaborate with internal teams (marketing, operations, product) to ensure client requirements are met.</li><li>Monitor market trends, competitor activity, and provide actionable insights to clients.</li><li>Prepare regular reports on account performance and sales forecasts.</li><li>Resolve client issues efficiently while maintaining long-term relationships.</li></ul>Requirements:<ul><li>Proven experience in account management, sales, or client services with international clients.</li><li>Fluent in English (verbal and written) &ndash; mandatory.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Ability to work independently and manage multiple accounts simultaneously.</li><li>Excellent problem-solving and organizational skills.</li><li>Familiarity with CRM tools and Microsoft Office Suite.</li></ul>Preferred:<ul><li>Experience with clients from [specific regions/countries, e.g., US, UK, EU].</li><li>Knowledge of international business practices and cultural sensitivity.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to work with global clients.</li><li>Professional growth and learning opportunities.</li><li>Collaborative and supportive work environment.</li></ul>Work Location: In person

Key Account Manager – International Clients

Explore 711+ Client account manager in Karachi this April. Find roles across top companies and apply now to boost your career.