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Emirates Investment Bank pjsc

<div>
 
 
 Role Summary:
 
 
 
 We are seeking a dynamic and well-connected
 
 Lifestyle Partnerships Manager
 
 to support the execution of premium lifestyle experiences and benefits for our UHNW and affluent banking clients. This role is focused on
 
 client retention and engagement
 
 by developing
 
 exceptional partner relationships
 
 across the luxury ecosystem.
 
 
 You will be instrumental in
 
 sourcing, activating, and managing lifestyle partnerships
 
 that elevate the bank&rsquo;s private client proposition, while ensuring seamless delivery of value-added experiences through both digital and offline channels.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Partnership Development &amp; Activation
 
 
 <ul>
 <li>
 Identify and establish partnerships with high-end brands across travel, wellness, fine dining, luxury retail, real estate, and art.
 </li>
 <li>
 Negotiate exclusive offers, preferential access, and co-branded experiences for eligible client segments.
 </li>
 </ul>
 
 
 2. Program Execution
 
 
 <ul>
 <li>
 Manage partner onboarding, activation, and integration into client engagement campaigns.
 </li>
 <li>
 Coordinate execution of experiences and ensure high-quality delivery in line with brand standards.
 </li>
 </ul>
 
 
 3. Client-Centric Experience Design
 
 
 <ul>
 <li>
 Work with CX, CRM, and Private Banking teams to align offers with client interests and behaviors.
 </li>
 <li>
 Ensure each partnership touchpoint enhances the overall client journey and deepens brand loyalty.
 </li>
 </ul>
 
 
 4. Reporting &amp; Relationship Management
 
 
 <ul>
 <li>
 Monitor and report on partner performance, client feedback, and engagement rates.
 </li>
 <li>
 Maintain strong relationships with partners to ensure long-term collaboration and continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications &amp; Experience:
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree in Marketing, Hospitality, Business, or a related field.
 
 
 
 Experience:
 
 
 <ul>
 <li>
 5+ years in luxury brand partnerships, hospitality, concierge, or financial services.
 </li>
 <li>
 Experience working with or for UHNW clients is strongly preferred.
 </li>
 <li>
 Prior exposure to partnership execution within a highly regulated environment is a plus.
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong project and relationship management skills.
 </li>
 <li>
 Commercial acumen in negotiating partnership value.
 </li>
 <li>
 Attention to detail and high service delivery standards.
 </li>
 <li>
 Understanding of GCC/UAE luxury consumer trends.
 </li>
 <li>
 Ability to work in fast-paced, client-focused environments.
 </li>
 </ul>
</div>

Manager, Lifestyle Partnerships

Alton Aviation Consultancy

<div><div>Engagement Manager, Aviation Consulting, Dubai</div>
<div></div><div>COMPANY INTRODUCTION</div>
<div>Alton Aviation Consultancy is a specialized management consulting firm focused on the aviation sector. Our global client base includes, among others, major private equity and institutional investors in aviation, airlines, airports, lessors, and aerospace manufacturers. As an independent advisory firm with no joint ventures, affiliations, or other business affiliations, we pride ourselves on offering our clients independent, objective counsel. At Alton, our purpose is to deliver the objective, data-driven guidance and insight our clients require to inform business strategies, allocate capital, prioritize resources, and manage risk. We are looking for bright and talented minds to join our growing team in Dubai to work with colleagues in Dublin, Hong Kong, New York, Singapore, Tokyo, and Beijing.</div>
<div></div><div>JOB DESCRIPTION SUMMARY</div>
<div></div><div>Who We Are:</div>
<div>Alton delivers cutting-edge advisory services that help our aviation and aerospace sector clients conquer challenges and grow. We are a global team of seasoned management consultants and executives focused on the aviation industry who are renowned for thought leadership, quantitative analytics, and innovative solution development. Equipped with an unrivalled understanding of the global aviation value chain - including airlines, aviation finance, aerospace, MRO and aftermarket, airports, mobility, and technology - Alton is at the forefront of helping industry players navigate the ever-changing global aviation market and make strategic decisions that yield long-term value.</div>
<div></div><div>With respect to culture, Alton works collaboratively across offices as one global team, embracing a client-centric focus. We promote responsibility and accountability, with team members working to the highest standards given a shared sense of pride and purpose in meaningful work. Our organization is lean and flat, and we are committed to an open and transparent environment where learning thrives, and new ideas and perspectives are welcomed. Alton is keen to help team members develop their skills, expand their knowledge, and grow to be future leaders within the firm with Engagement Managers playing an active role in developing junior team members.</div>
<div></div><div>Our team members are supported with highly competitive compensation commensurate with the firm&rsquo;s performance and individual contributions, and a full suite of comprehensive benefits. Social responsibility has been core to our business values since Alton&rsquo;s founding, and we formalized our commitment to donating a portion of our revenue and time via the Pledge 1% corporate philanthropy movement. Please visit our careers page to learn more at, https://altonaviation.com/careers.</div>
<div></div><div>Job Overview:</div>
<div></div><div>Engagement Managers are expected to work with Alton&rsquo;s senior team members to help clients solve their most complex commercial, operational, and financial challenges. To do this, Engagement Managers lead teams of Associates and Senior Associates and take responsibility for the day-to-day execution of client engagements, encompassing analytical work, solution-crafting, and deliverable creation. Throughout your work with us, you will be working closely in tight-knit teams with Alton&rsquo;s leaders to apply commercial expertise and rigorous analysis to solving real-world problems facing aviation industry players. You will take part in exciting projects and have a direct stake in helping Alton&rsquo;s clients, while at the same time expand your own sector knowledge, consulting toolkit, management skills, and industry relationships.</div>
<div></div><div>Job Responsibilities:</div>
<ul><li>Lead project teams to conduct market research and perform both quantitative and qualitative analysis</li>
<li>Engage with clients to gather, analyze, and interpret data in support of assessments</li>
<li>Develop analytical and financial models</li>
<li>Become expert on aviation industry issues across the full value chain</li>
<li>Present results of studies and analyses, and draft report deliverables</li>
<li>Support the professional development of associates and senior associates, and provide training</li>
<li>Support the development of company intellectual property</li>
<li>Support targeted business development efforts with new and existing clients</li>
<li>Identify new business opportunities and offerings for the firm</li>
<li>Perform other logistical, administrative, or other tasks, as directed by company management</li>
</ul><div>QUALIFICATIONS</div>
<div></div><div>Qualities:</div>
<ul><li>Strong, demonstrable interest in, and passion for, the aviation industry</li>
<li>Excellent interpersonal, team management, and teambuilding skills</li>
<li>Comprehension of finance fundamentals</li>
<li>Strong analytical skills</li>
<li>Expert proficiency in Microsoft Office products, particularly Microsoft Excel</li>
<li>Superior organizational skills, flexibility managing multiple priorities, working to changing deadlines, and attention to detail</li>
<li>Unyielding commitment to excellence, delivering the best possible outcomes for clients</li>
<li>Excellent verbal and written communication skills in English; strong foreign language capabilities are a positive</li>
<li>Able to work precisely and productively under pressure and tight deadlines</li>
</ul><div>Educational Background: 
For Engagement Managers a degree in a quantitative, problem solving, or critical reasoning discipline (e.g., business, finance, mathematics, engineering, statistics, etc.) from a top educational institution is preferred.</div>
<div></div><div>Work Experience:</div>
<div>Engagement managers should have at least 6-9 years of aviation/aerospace industry working experience and/or relevant consultancy work experience. Candidates will also be considered with a strong background from other industries/positions offering relevant transferable skills (e.g., investment banking, management consulting). Candidates must have experience managing analytical teams.</div>
<div></div><div>Travel:</div>
<div>Domestic and overseas travel may be required 25-50% on average, or more during certain periods.</div>
<div></div><div>HOW TO APPLY</div>
<div></div><div>You must submit your resume and cover letter (in English) through our application portal on our website to be considered:</div>
<div><ul><li>Please visit our careers portal here: https://altonaviation.com/careers</li></ul>
<ul><li>Select the office and position you are applying to (please only apply to one Alton job posting)</li></ul>
<ul><li>Attach cover letter and resume, as well as your contact information</li></ul>
<ul><li>Once you have completed the above, click &ldquo;Submit&rdquo; to complete your application</li></ul>
</div><div>Please note: applicants should have the appropriate work authorization for the office location chosen; Alton does not provide visa/work sponsorship for this position.</div></div><div></div>

Engagement Manager, Management Consulting, Dubai

Eurasia Group

<div>About Eurasia Group and GZERO Media
Eurasia Group is the world's leading global research and advisory firm. We help clients understand, anticipate, and respond to instability and opportunities everywhere they do business.
Together with GZERO Media&mdash;the go-to source of first insight into geopolitics&mdash;and our full-fledged events team, the Eurasia Group umbrella provides a complete political risk solution.
Headquartered in New York, we have offices in Washington, London, S&atilde;o Paulo, Brasilia, Tokyo, Singapore, and San Francisco, as well as on-the-ground experts in more than a hundred countries in every region of the world.
We are committed to analysis that is free of political bias and the influence of private interests. 
Visit us: eurasiagroup.net | gzeromedia.com
Follow us: LinkedIn | X | Threads | Facebook | Instagram | YouTube 
Position Overview
Eurasia Group is seeking a motivated and commercially minded Associate Director to support the firm&rsquo;s growth across the Gulf Cooperation Council (GCC) region. This client-facing role will focus on strengthening Eurasia Group&rsquo;s presence in the region by supporting client engagement, new business development, and strategic initiatives across both corporate and financial sector clients (including institutional investors).
The Associate Director will work closely with senior colleagues to deliver high-quality advisory support, strengthen client relationships, and help advance strategic initiatives that expand Eurasia Group&rsquo;s footprint and impact in the GCC.
This position will be based in the GCC region (with flexibility on location) and will involve regular client engagement and regional travel. 
Responsibilities 
Client Growth &amp; Engagement<ul><li>
Support senior colleagues in managing and deepening relationships with both corporate leaders and institutional investors in the GCC region.</li><li>
Assist in identifying and pursuing new business opportunities, including preparing proposals and supporting client acquisition efforts across corporate and financial sector clients.</li><li>
Help maintain strong relationships with existing clients by understanding their needs and supporting the delivery of tailored, solutions-based engagements.</li><li>
Stay informed on regional geopolitical, economic, and market developments to contribute insights and support effective client conversations.</li><li>
Coordinate and facilitate client interactions with Eurasia Group&rsquo;s research and sectoral teams to enhance engagement and identify opportunities for cross-sell initiatives.</li></ul> 
Strategic Initiatives &amp; Market Development<ul><li>
Collaborate with senior colleagues and leadership to support the execution of Eurasia Group&rsquo;s growth strategy in the GCC, leveraging the firm&rsquo;s global expertise and regional insights.</li><li>
Assist in the development of integrated client solutions by working with research, consulting, and product teams.</li><li>
Contribute to thought leadership efforts by helping prepare briefing materials, presentations, and event content for client discussions and industry conferences.</li><li>
Support the analysis of regional market opportunities and commercial strategies, including client feedback, pricing approaches, and product positioning.</li></ul> 
Teamwork &amp; Collaboration<ul><li>
Work closely with colleagues across Eurasia Group&rsquo;s global offices to ensure seamless delivery of services and coordinated client coverage.</li><li>
Provide operational and analytical support to senior colleagues to ensure high-quality client engagement.</li><li>
Demonstrate a collaborative and proactive approach to advancing the team&rsquo;s commercial and strategic objectives.</li></ul> 
Qualifications<ul><li>
4&ndash;6 years of relevant experience in client-facing roles within consulting, advisory, investment banking, financial markets, or corporate affairs; experience in or exposure to the GCC is highly desirable.</li><li>
Demonstrated ability to support business development and maintain client relationships, with exposure to senior decision-makers at corporates or institutional investors.</li><li>
Strong understanding or interest in the intersection of geopolitics, markets, and business strategy; familiarity with emerging markets and GCC regional dynamics is a plus.</li><li>
Excellent organizational, interpersonal, and communication skills, with the ability to contribute effectively in client meetings and presentations.</li><li>
Proactive and detail-oriented, with strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.</li><li>
Bachelor&rsquo;s degree required; a graduate degree (Master&rsquo;s, MBA, or similar) is a plus but not required.</li><li>
Willingness to travel regularly across the GCC region and occasionally to Eurasia Group&rsquo;s global offices.</li></ul> 
At Eurasia Group, our mission is to provide the tools and understanding needed in a world where politics drives disruption. We put politics first for our clients, and we aspire to be the leading place people come to find out about the world. This requires us to maintain a company culture that puts people first. We are committed to fostering an environment that is empowering and globally minded. We firmly believe that bringing people with a variety of ideas and perspectives to the table makes our analysis stronger for our clients and creates a better workplace. Our leadership team is dedicated to embedding this approach into everything we do and how we lead because we care deeply about our work and our people.</div>

Associate Director, GCC Growth and Client Engagement

<div>
 
 
 Job Purpose:
 
 
 
 The Associate Director of Customer Service &amp; Engagement will lead the bank&rsquo;s end-to-end customer engagement and service strategy, ensuring a seamless, personalized, and value-driven servicing framework across all touchpoints &mdash; including lifestyle branches, call centres, digital channels, and relationship-managed segments.
 
 
 
 
 
 This role is responsible for driving client satisfaction and embedding a client-first culture within the bank&rsquo;s operating and servicing model. It bridges traditional relationship-driven private banking with modern digital engagement, delivering world-class, high-touch service while ensuring compliance with CBUAE customer protection and service regulations.
 
 
 
 
 
 Working closely with stakeholders across the organization, this leader will define and implement service frameworks and omni-channel strategies, spearheading digital transformation in servicing and delivering operational excellence. The role also drives customer success, complaints management, and proactive engagement initiatives, embedding CSAT and NPS measurement models to continuously improve client experience and retention.
 
 
 
 
 
 A key focus will be to position customer service as a core competitive differentiator, ensuring the bank delivers exceptional, seamless, and compliant client experiences.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 1. Client Servicing &amp; Experience
 
 
 
 &bull; Deliver white-glove, end-to-end servicing for High-Net-Worth Individuals (HNWI), Ultra HNWI, and institutional clients across all touchpoints.
 
 
 &bull; Oversee service delivery across:
 
 
 a) Branches &ndash; ensuring consistent service standards and operational efficiency.
 
 
 b) Contact Centres &ndash; improving responsiveness, resolution rates, and SLA adherence.
 
 
 c) Digital Channels &ndash; ensuring seamless online and mobile banking experiences.
 
 
 &bull; Introduce Omni channel service frameworks to ensure integrated and consistent customer
 
 
 experiences
 
 .
 
 
 
 
 
 
 
 2. Complaints Management &amp; Resolution
 
 
 
 &bull; Establish and lead the Bank&rsquo;s complaints management framework, ensuring full compliance with CBUAE and global regulatory guidelines.
 
 
 &bull; Oversee complaints logging, tracking, escalation, and resolution workflows across all channels.
 
 
 &bull; Build a robust grievance-handling mechanism to deliver rapid resolution, identify root causes, and prevent repeat issues.
 
 
 &bull; Regularly report complaint trends, resolution metrics, and repeat issues to senior management and regulators.
 
 
 &bull; Ensure empathetic, timely communication with clients during complaint handling and resolution.
 
 
 
 
 
 
 3. Client Insights, Success &amp; Engagement
 
 
 
 &bull; Build and lead a Customer Success team to proactively support clients and anticipate their needs. &bull; Lead the Bank&rsquo;s NPS and CSAT framework end-to-end, including design, tracking, measurement, analysis, and continuous improvement initiatives.
 
 
 &bull; Build a structured client listening program to proactively capture, analyse, and address dissatisfaction drivers.
 
 
 &bull; Generate actionable insights and recommendations to enhance service excellence, client loyalty, and retention.
 
 
 &bull; Present NPS and customer success KPIs to senior leadership, driving alignment and accountability for client experience goals.
 
 
 &bull; Drive targeted client engagement programs such as education, outreach, and digital adoption
 
 
 campaigns.
 
 
 
 
 
 
 4. Digital Enablement &amp; Transformation
 
 
 
 &bull; Drive digital adoption of client-facing platforms such as secure messaging, WhatsApp banking, mobile apps, and AI-powered self-service tools.
 
 
 &bull; Define and optimize end-to-end digital customer journeys to create frictionless onboarding, seamless transactions, and personalized experiences.
 
 
 &bull; Work closely with product, technology, and data teams to deploy new digital capabilities aligned with private banking client needs.
 
 
 &bull; Champion adoption of digital tools by both clients and internal teams to increase efficiency,
 
 
 personalization, and scalability.
 
 
 &bull; Partner with Technology and Operations teams to enhance workflow management tools and enable real-time service tracking.
 
 
 
 
 
 
 5. Regulatory, Risk &amp; Compliance Oversight
 
 
 
 &bull; Ensure full compliance with CBUAE and SCA guidelines on customer protection, service standards, and complaints management.
 
 
 &bull; Oversee service-level reporting to regulators, ensuring accuracy and timeliness.
 
 
 &bull; Support regulatory audits and provide transparent documentation of service processes and outcomes.
 
 
 
 
 
 
 Qualification:
 
 
 
 &squf; Bachelor&rsquo;s degree in Business, Banking, Finance, or related discipline (Master&rsquo;s preferred).
 
 
 &squf; Certifications in Customer Experience, Service Quality, or Process Excellence are preferred.
 
 
 
 
 
 
 Experience:
 
 
 
 &squf; Minimum 15 years of banking experience in UAE, with at least 7 years in leadership roles focused on customer service, complaints management, digital banking, and workflow optimization.
 
 
 &squf; Deep knowledge of digital channels with proven track record in Omni Channel service delivery and in customer experience transformations.
 
 
 &squf; Strong expertise in digital transformation, workflow management, and customer protection standards.
 
 
 &squf; Proficiency in customer experience metrics (CSAT, NPS) and service analytics
 
 
 &squf; Strong knowledge of digital banking, Omni channel workflows, and CRM systems.
 
</div>

Associate Director – Client Service & Engagement

Alchemist Consulting

The Assistant Manager &ndash; Accounting &amp; Advisory will oversee client engagements, manage a team of consultants, and ensure timely, high-quality delivery of accounting, compliance, and advisory services. This role requires strong technical knowledge, leadership skills, and client relationship management.Key Responsibilities<ul><li>Lead and manage client accounting and advisory engagements for multiple industries.</li><li>Supervise and guide a team of accountants and consultants, ensuring accuracy and compliance.</li><li>Review financial statements, management reports, and ensure compliance with UAE VAT and other regulations.</li><li>Support clients with advisory services, including financial planning, cash flow management, and process improvement.</li><li>Collaborate with the technology team for accounting software implementation (Zoho Books, Zoho Finance Suite, etc.).</li><li>Ensure client satisfaction through timely communication, high-quality deliverables, and proactive problem-solving.</li><li>Assist the Department Manager in planning, team management, and quality control.</li><li>Train and mentor junior staff to build technical and soft skills.</li></ul>Requirements<ul><li>Qualification: CA</li><li>Experience: 5&ndash;8 years of relevant experience in Accounting &amp; Advisory</li><li>Strong knowledge of IFRS, UAE VAT, and compliance requirements.</li><li>Experience in client management and team leadership.</li><li>Proficiency in accounting software (Zoho preferred) and MS Office.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and manage multiple priorities.</li></ul>Job Types: Full-time, PermanentPay: AED7,000.00 - AED10,000.00 per month

Assistant Manager Accounting

AstraZeneca

<div>JOB TITLE
Employee Engagement and Communications Manager 
ABOUT ASTRAZENECA
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world&rsquo;s most serious diseases. But we&rsquo;re more than one of the world&rsquo;s leading pharmaceutical companies.
ROLE SUMMARY
This role is a key leading role aiming to achieve high performing levels of employee engagement and fostering a positive employee experience through strategic communication and engagement initiatives. It will focus on building an inclusive and engaging culture, crafting compelling internal communications, and partnering with stakeholders to bring engagement programs to life.
What you&rsquo;ll do<ul><li>
Contribute to developing an inclusive culture through initiatives that promote the company&rsquo;s values, recognition programs, and diversity and inclusion efforts.</li><li>
Partner with the Head of People and Culture to develop and implement an employee engagement calendar and communication strategies that align with business priorities and promote a positive employee experience.</li><li>
Plan and execute engagement initiatives, events, and campaigns to enhance team morale, connection, and sense of belonging.</li><li>
Develop and oversee the Employer Value Proposition (EVP) calendar, ensuring alignment with recruitment, onboarding, and retention strategies.</li><li>
Collaborate with the Talent Acquisition team to promote the company&rsquo;s EVP through internal and external channels, supporting initiatives showcasing AstraZeneca as a great workplace.</li><li>
Create, manage, and deliver all employee-related communications, ensuring they are clear, engaging, and consistent with the company&rsquo;s tone and culture.</li><li>
Maintain open communication channels and drive awareness of employee resources and support programs.</li><li>
Collaborate with various departments to support their communication needs and ensure consistent messaging across the organization.</li><li>
Act as a trusted advisor on employee engagement and communication best practices.</li><li>
Measure and analyze the effectiveness of engagement and communication initiatives, using employee feedback, survey data, and other insights to inform and continuously improve strategies.</li><li>
Provide regular reports on employee engagement metrics and present recommendations for enhancing the employee experience.</li></ul>
Only Applications in UAE will be considered.
Essential for the role<ul><li>
Bachelor&rsquo;s degree in communications, Human Resources, Marketing, or a related field.</li><li>
A minimum of 3 years of experience in employee engagement, internal communications, or a related role within an MNC.</li><li>
Proven experience in strategizing and executing an engagement calendar, developing communication strategies, and managing a company&rsquo;s Employer Value Proposition (EVP).</li><li>
Exceptional verbal and written communication skills with an ability to create clear, engaging, and impactful messages for diverse audiences.</li><li>
Strong organizational and project management skills; capable of managing multiple initiatives and deadlines effectively.</li><li>
Ability to think creatively and innovate engagement and communication methods to strengthen company culture.</li><li>
Strong analytical skills to measure the effectiveness of engagement initiatives and continuously improve based on data insights.</li><li>
Excellent interpersonal skills: ability to work with cross-functional teams and build relationships across the organization.</li><li>
A deep understanding of fostering inclusivity and respect in the workplace, with a commitment to promoting diversity and equity.</li></ul>
Desirable for the role<ul><li>
Previous experience working with external agencies for content development and engagement calendar execution.</li><li>
Previous change management experience with solid examples.</li></ul>
Why AstraZeneca?
At AstraZeneca we&rsquo;re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There&rsquo;s no better place to make a difference to medicine, patients, and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth, and development. We&rsquo;re on an exciting journey to pioneer the future of healthcare. 
So, what&rsquo;s next?
<ul><li>Are you already imagining yourself joining our team? Good, because we can&rsquo;t wait to hear from you.</li><li>
Are you ready to bring new ideas and fresh thinking to the table? Brilliant! We have one seat available, and we hope it&rsquo;s yours.</li></ul>
Where can I find out more?
Our Social Media, Follow AstraZeneca on LinkedIn
Follow AstraZeneca on Facebook
Follow AstraZeneca on Instagram</div>

Employee Engagement and Communications Manager

Sanofi

<div>Job Description:
Customer Engagement Manager
Position Overview
The Customer Experience Manager is responsible for developing and implementing strategies that enhance customer interactions across all touchpoints. This role focuses on understanding customer needs, optimizing customer journeys, and driving initiatives that deliver exceptional experiences aligned with business objectives. The position demands excellence in execution of tactics to ensure compelling growth, combining strategic vision with meticulous implementation to drive customer satisfaction and business success.
Key Responsibilities<ul><li>
Develop and execute the Integrated Growth Plan (IGP) with a focus on customer experience excellence, demonstrating passion for creating exceptional customer experiences that ultimately benefit patients</li><li>
Participate actively in cross-functional launch planning teams, contributing to strategy development and ensuring customer voice integration. Support the creation of launch materials, coordinate customer-facing activities, and assist in implementing successful product launches.</li><li>
Determine growth potential through data-driven analysis of customer segments and prioritize initiatives, accordingly, using forward-thinking approaches to anticipate future trends in customer expectations</li><li>
Define and implement core brand/disease initiatives that resonate with target audiences, consistently seeking new opportunities to improve customer journeys</li><li>
Create comprehensive omnichannel campaign journeys that deliver seamless customer experiences, fostering collaboration across teams to ensure integrated approaches</li><li>
Develop digital content strategies and optimize channel mix to maximize customer engagement, embracing innovative technologies and platforms</li><li>
Define and implement modular content and disease solutions tailored to specific customer personas, demonstrating creativity and adaptability in addressing diverse customer needs</li><li>
Track performance metrics and marketing effectiveness with high exigence on KPIs, continuously striving for improvement and setting ambitious benchmarks</li><li>
Manage budget planning and control (Strategic Plan, A&amp;P) to ensure efficient resource allocation, making data-driven decisions while maintaining customer focus</li><li>
Consult on Go-to-Market models that prioritize customer-centricity, advocating for user-centered design approaches in all customer-facing initiatives</li><li>
Drive excellence in tactics execution, ensuring meticulous attention to detail and consistently high-quality deliverables</li><li>
Identify opportunities for user journey improvements and process optimization based on customer feedback, demonstrating analytical thinking and creative problem-solving</li><li>
Lead cross-functional collaboration to ensure consistent customer experiences across all touchpoints, building trust and fostering open communication</li><li>
Drive research, design, prototyping, and validation of customer experience solutions, taking thoughtful risks to develop innovative approaches that address customer needs</li></ul>
Required Qualifications and Experience<ul><li>
Bachelor's degree in Marketing, Business, or related field; MBA preferred</li><li>
5+ years of experience in customer experience management, preferably in pharmaceutical or healthcare industries</li><li>
Demonstrate strategic thinking by connecting customer needs to business objectives while building and maintaining strong customer relationships</li><li>
Apply project management skills to handle multiple priorities effectively within cross-functional launch planning and execution teams</li><li>
Demonstrated success in developing and implementing customer-centric strategies that drive business growth and successful product launches</li><li>
Experience in setting high standards and delivering measurable improvements in customer satisfaction metrics and launch performance indicators</li><li>
Strong understanding of digital marketing platforms and emerging technologies that enhance customer engagement throughout the product launch process</li><li>
Proven ability to collaborate across functions and lead cross-functional teams toward shared customer goals</li><li>
Experience in analyzing customer data and translating insights into actionable strategies</li><li>
Knowledge of innovative methodologies such as scrum, lean start-up, nudge, and design thinking</li><li>
Track record of taking thoughtful risks to develop creative solutions that address customer needs</li><li>
Excellent project management skills with ability to prioritize multiple initiatives, including coordinating launch activities and events</li></ul>
Cross-Functional Collaboration
Works closely with Medical Affairs, Brand Teams, Sales, Digital, Public Affairs, Marketing, Transformation Office, and Finance to ensure integrated customer experiences that drive business growth while delivering meaningful value to customers and patients.
null</div>

Customer Engagement Manager

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