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customer experience manager Jobs in Dubai

customer experience manager

client engagement manager

Persian Horizon

<div>
 <p>
  Persian Horizon Company is seeking a highly connected, results-driven professional to lead PR, network development, and luxury client growth in Dubai. This role centers on building high-value relationships across events, influencers, companies, and high-net-worth individuals, with a clear focus on converting influence into revenue.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Build and manage relationships with luxury events, celebrations, and elite gatherings
  </li>
  <li>
   Develop and activate influencer networks across business, lifestyle, luxury, and beauty
  </li>
  <li>
   Create partnerships to attract investment, business acquisition, beauty, and VIP clients
  </li>
  <li>
   Represent the company at high-profile events and convert relationships into signed deals
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <ul>
  <li>
   Based in Dubai with strong local market knowledge
  </li>
  <li>
   Proven experience in PR, networking, partnerships, or business development
  </li>
  <li>
   Established connections within luxury, business, or influencer ecosystems
  </li>
  <li>
   Strong communication skills with a performance-driven mindset
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Compensation&nbsp;
  </strong>
 </p>
 <ul>
  <li>
   Fixed monthly salary plus high commission per successful deal
  </li>
  <li>
   Uncapped, performance-based earning potential
  </li>
  <li>
   Flexible engagement: full-time, part-time, or project/commission-based
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Client Engagement Manager

Visa

<p>The Visa Implementation Services (VIS) Consulting Director will be a key member of the Visa Consulting & Analytics (VCA) organization working across Central & Eastern Europe Middle East and Africa (CEMEA) and will contribute to the commercial traction product development and thought leadership with the VIS practice areas. The role will also deliver subject matter expertise and consulting support to VISAs key clients across regions. The main objective of the role is to define and execute against VISs mandate further deepening client relationships and optimizing client performance</p><p><strong>Principal Responsibilities/Key Results Area</strong></p><ul><li>Develop VISs offering by proactively identifying collaboration opportunities and developing integrated go-to-market strategies in partnership with internal stakeholders (e.g. Value-Added Services Client Services etc.) to drive unified business objective</li><li>Collaborate with VCA colleagues Visa account executives and other Visa functions to define focus areas and cultivate and manage a pipeline of engagement opportunities</li><li>Lead and/or serve as a subject matter expert on consulting engagements across practice areas (portfolio digital risk) including but not limited to the following<ul><li>Using VISA and external data to analyze client needs across the focus markets and identify opportunities for VIS assignments with VISAs key clients</li><li>Support and contribute to sales pitches for VIS</li><li>Lead or contribute to internal problem-solving sessions</li><li>Prepare for and participate in client discussions</li><li>Be involved in project deliveries in both coordination and delivery role</li></ul></li><li>Standup and manage large VCA programs focused on VIS workstreams</li><li>Work closely with other VISA groups including Products BD Risk Marketing Digital Solutions etc. to ensure a seamless Consulting experience</li></ul><p>This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.</p><br><p><b>Qualifications :</b></p><p>Basic Qualifications<br>10 years of relevant work experience with a Bachelors Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 4 years of work experience with a PhD OR 13 years of relevant work experience.<br>Preferred Qualifications<br>12 or more years of work experience with a Bachelors Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD<br>Bachelors degree or equivalent. Masters degree preferred<br>At least 15 years of overall work experience<br>At least 7 years of solid experience in payments experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm<br>At least 5 years of experience in management consulting and deep consulting skills and client engagement capabilities<br>Combination of regional and global experience is also desired<br>Superior project management skills. Fluent communicator<br>Diplomatic skills to work in a multi-functional environment and ability to extract desired outcomes.<br>Comfortable interacting with and presenting to senior management of clients and VISA<br>Highly analytical with advanced PowerPoint skills and Excel skills<br>Results driven flexible and both internally and externally customer focused<br>Able to travel frequently and work on client site<br>Self-motivated and able to use own initiative with limited direction<br>Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups</p><br><p><b>Additional Information :</b></p><p>Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</p><br><p><b>Remote Work :</b></p><p>No</p><br><p><b>Employment Type :</b></p><p>Full-time</p>

Visa Consulting Director, Implementation Services, CEMEA

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>46238
</div></div></div></div><div><div><div><div><b>Job Location: </b>Dubai, ARE
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>18/12/2025
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>08/01/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>Job Summary</b></div>
</div><div><div><b>
About SC Ventures</b><br>
<ul><li>SC Ventures is Standard Chartered Bank&rsquo;s innovation, fintech investment and ventures arm. We were established to reinvent banking, as the significant technological disruptions to the industry was impacting its ability to serve clients and customers, in the ways they needed to be served.</li><li>We are a unique ecosystem of innovators, banking experts, business builders and partners who are focused on rewiring the DNA in banking and bringing breakthrough ideas to scale, together.</li><li>We are building ecosystems around four high conviction themes: Online Economy &amp; Lifestyle, SMEs &amp; World Trade, Digital Assets, and Sustainability &amp; Inclusion.</li><li>We are a global team of &quot;core members&quot; (excluding individual ventures), including dedicated colleagues from the Group's support functions, based in Singapore, Hong Kong, London, the United Arab Emirates and Israel.</li></ul></div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><p>
The role of Investor Relations &amp; Client Content in the Middle East will drive impact in three core areas: Brand and Marketing, Client Engagement, Venture Marketing</p>
<div><b>
Strategy</b><br>
<b>Brand and marketing</b><br>
<ul><li>Deepen SCV&rsquo;s strategic positioning across the region, deeper collaboration with the Bank, extend thought leadership into KSA, Africa through focused brand partnerships, digital assets, and ecosystem engagement.</li><li>Brand building: sustain &ldquo;always on&rdquo; Middle East (ME) presence, strengthen brand partnerships and target events in new markets to drive credibility.</li><li>Public Relations (PR) and profiling: drive thought leadership and identify win-win partnerships that can amplify SC Ventures.</li><li>Lead on roadshows, events and drive collaboration between Bank and SC Ventures</li><li>Digital assets: consolidate and lead the digital assets narrative from SC Ventures</li><li>Identify cross portfolio collaboration opportunities between platform and ventures</li><li>Ownership for all ME PR &amp; Comms activation &ndash; including articles, interviews, newsletter etc &ndash; in alignment with central SCV Brand and Marcomms team</li><li>Support updates for global SCV events and content calendar</li><li>Ownership for all ME Events activation</li></ul></div>
<div><b>
Client engagement</b><br>
<ul><li>Convert visibility into commercial outcomes. Target SC bank clients and external prominent players across industries</li><li>Support pitches for strategic proposals in the Middle East in collaboration with Middle East lead &amp; global client engagement team.</li><li>Bring creation circle to the Middle East - explore co-creation events with key clients, tackle challenges, secure joint ventures</li><li>Pipeline management &ndash; disciplined and structured follow up, relationship nurturing.</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Ventures marketing</b><br>
<b>Provide support for ventures and their marketing strategy</b><br>
<ul><li>New ventures &ndash; go to market strategy, first 12 months marketing support until venture can afford in-house capacity and resources</li><li>Existing ventures &ndash; conduct deep dives with existing me ventures, identify gaps, optimize messaging/sales and potential synergies with SC Ventures</li><li>Build the marketing strategy and initiatives for Ventures, from incubation phase through to commercialization, with consulting and providing guidance on appropriate marketing plans for each stage (e.g., agency recommendations, reviewing brand strategy etc.)</li></ul></div>
<div><b>
Business</b><br>
<ul><li>Partnership with Venture Leads/Founders in building comprehensive marketing plans &ndash; for both launch and ongoing marketing; inclusive of brand building, campaign execution and customer acquisition/sales plans</li><li>Aligning with cross-functional stakeholders, ensuring Ventures brand strategy and name development align with the group&rsquo;s corporate &amp; brand &amp; marketing strategy</li></ul></div>
<div><b>
Processes</b><br>
<ul><li>Manages Ventures Marketing, ensuring regular updates are provided to key SCV teams on progress related to venture marketing plans, highlighting early any risks and opportunities</li></ul></div>
<div><b>
People &amp; Talent</b><br>
<ul><li>Key consult to Ventures in building their marketing structure and teams, working with Venture Leads on defining talents required in their marketing teams, to build and recruit high performing marketing talents for them.</li><li>Reinforce a culture of continuous learning and development within the Marcomm workstream</li><li>Support an open environment to stimulate creativity and develop innovative solution to support SC Venture&rsquo;s aspiration.</li><li>Lead through example and build the appropriate culture and values.</li><li>Maintain an appropriate tone in collaboration with SC Ventures and group partners.</li></ul></div>
<div><b>
Risk Management</b><br>
<ul><li>Continuously evaluate agency roster to ensure that right agencies are onboarded to partner ventures while accommodating within their budget requirements</li></ul></div></div></div><div></div><div><div>
</div><div><div><b>
Governance</b><br>
<ul><li>Ensure compliance with all SCB and venture governance frameworks where there are direct touch points with them or any subsequent downstream influence from the venture team.</li><li>Manage the team within budgetary constraints, seeking operational efficiencies</li></ul></div>
<div><b>
Regulatory &amp; Business Conduct</b><br>
<ul><li>Display exemplary conduct and live by the Group&rsquo;s Values and Code of Conduct.</li><li>Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.</li><li>Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.</li></ul></div>
<div><b>
Key stakeholders</b><br>
<ul><li>SCV OM</li><li>ME Geo</li><li>SC Ventures Functional Team Members</li><li>CABM</li><li>CCIB Marketing</li><li>CPBB Marketing</li></ul></div>
<p><b>
Other Responsibilities</b><br>
Embed Here for good and Group&rsquo;s brand and values in SC Ventures; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures;</p></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><p>
Education-Degree qualified</p></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>CABM &ndash; Key Performance Indicators (KPI)</li><li>CABM &ndash; Brand Management</li><li>CABM &ndash; Marketing Strategy &amp; Positioning</li><li>CABM &ndash; Planning: Tactical &amp; Strategic</li><li>CABM &ndash; Marketing Channels</li><li>CABM &ndash; Consulting</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Regional CABM Lead and Client Engagement, ME

DUBAI PROPERTIES GROUP LLC

<ul><li>Build and maintain long-term relationships with high-value clients, serving as their primary point of contact.</li><li>Develop and maintain detailed customer profiles to personalize services and anticipate client needs.</li><li>Regularly engage with VIP clients to understand expectations, offer tailored solutions, and enhance satisfaction.</li><li>Ensure all interactions adhere to Service Level Agreements (SLAs), delivering consistent and high-quality service.</li><li>Oversee and coordinate property inspections, snagging processes, and key handover schedules.</li><li>Address and resolve issues related to payments, documentation delays, property modifications, and handover concerns.</li><li>Proactively communicate with clients before issuing legal notices for overdue payments or property terminations.</li><li>Work closely with Legal, Finance, and Operations teams to ensure a smooth transaction and handover process.</li><li>Handle inquiries and concerns promptly, ensuring client satisfaction and retention.</li><li>Follow up on overdue payments, ensuring timely settlements within agreed timelines.</li><li>Provide proactive, solution-oriented communication to prevent escalations and enhance the overall VIP experience.</li><li>Work closely with internal teams (Sales, Legal, Operations, and Customer Experience) to ensure a seamless service journey.</li><li>Identify opportunities for process improvements, personalized engagement, and operational efficiencies.</li><li>Contribute to the continuous refinement of customer service strategies and VIP experience initiatives.</li></ul>

Assistant Manager - Relationship Management

we-ace

<p>One of our client is seeking a dynamic <b>Client Growth Manager - Client Acquisition</b> to drive enterprise client engagement and operational excellence across <b>India</b>. This strategic role is part of the core leadership team and reports directly to the <b>Chief </b>Growth <b>Officer</b>.</p><p>The ideal candidate will have a strong track record in <b>enterprise sales, key account management, and business operations</b>. Experience in consulting is a plus but not mandatory. The incumbent will work closely with senior stakeholders to develop and implement growth strategies, optimize operations, and enhance customer engagement.</p><p><b>Key Responsibilities:</b></p><p><b>Client Acquisition &amp; Engagement:</b></p><ul><li>Lead and manage key enterprise client relationships, driving acquisition and business development strategies.</li><li>Oversee sales and customer engagement initiatives to expand WeAce&rsquo;s reach.</li><li>Develop and implement best practices to enhance operational efficiency and scalability.</li><li>Collaborate with internal teams to align product offerings with client needs.</li></ul><p><b>Customer Experience &amp; Growth:</b></p><ul><li>Define and execute the <b>customer experience strategy</b>, ensuring WeAce delivers measurable value to clients.</li><li>Build and nurture strong relationships with key stakeholders, including enterprise clients and strategic partners.</li><li>Identify new business opportunities and partnerships to accelerate growth.</li></ul><p><b>Ideal Candidate Profile:</b></p><ul><li><b>8-10 years</b> of experience in <b>enterprise sales</b> at all the level.</li><li>Strong <b>business acumen</b> with a deep understanding of enterprise sales, key account management, and revenue growth strategies.</li><li>Knowledge of emerging trends in <b>upskilling, learning &amp; development</b>, and workforce transformation is desirable.</li><li>Proven experience in developing and executing strategic partnerships.</li><li>Strong financial acumen, with experience managing budgets and financial performance metrics.</li></ul><p><b>Compensation:</b></p><p>Competitive &ndash; aligned with market standards based on experience and skill set.</p><p>If keen kindly call at Meeta at +919811967450 to discuss further</p><p>Job Type: Full-time</p><p>Pay: AED12,000.00 - AED15,000.00 per month</p>

Client Sales Manager

MIRA Construction

<div><p><b>MIRA Holiday Homes</b> is seeking a dedicated <b>Client Relations Manager</b> to cultivate positive relationships with our clients while ensuring an exceptional experience throughout their engagement with us. This pivotal role focuses on enhancing client satisfaction, addressing any concerns, and promoting strong communication between clients and the company.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>
Act as the primary point of contact for existing clients, managing communications and ensuring timely responses to inquiries.</li>
<li>Foster long-term relationships with clients to understand their needs and provide tailored solutions.</li>
<li>Monitor client feedback and satisfaction levels, working proactively to address any issues.</li>
<li>Coordinate with internal teams to ensure seamless service delivery and resolve client concerns effectively.</li>
<li>Develop strategies for enhancing client engagement and retention.</li>
<li>Prepare and present regular reports on client interactions and satisfaction metrics to management.</li>
<li>Assist in on boarding new clients and ensuring they are well-informed about services and processes.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Proven experience in client relations or account management roles.</li>
<li>Exceptional communication skills in English; Russian language proficiency is a plus.</li>
<li>Strong interpersonal skills with a keen ability to build rapport and trust.</li>
<li>Problem-solving mindset, capable of addressing client concerns efficiently.</li>
<li>Organizational and multitasking skills to manage multiple client accounts effectively.</li>
<li>Detail-oriented with a focus on delivering high-quality service.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
Private Health Insurance</li>
<li>Training &amp; Development</li></ul></div>

Client Relations Manager

CREDITCARE CREDIT MANAGEMENT LLC

<p>We need only <b>Telesales</b> As a Debt Management Executive with Telesales Experience Communications, you'll be responsible for reaching out to customers over the phone and helping them with their debt management needs. You'll use your excellent communication skills to explain our services, assist with debt restructuring, and guide customers towards finding the best solutions for their financial situations. It's a rewarding role where you get to make a positive impact on people's lives! A telecaller is <b>a company representative that contacts the existing or potential prospects with the intention of closing a sale</b>. Given the nature of their job, they ought to have excellent communication skills and the ability to inform and pursue the potential prospect.</p><p>Requirements -</p><p>&middot; Proven experience as telesales representative or other sales</p><p>&middot; Proven track record of successfully meeting sales quota preferably over the phone</p><p>&middot; Ability to learn about products and services and describe/explain them to prospects</p><p>&middot; Excellent knowledge of English</p><p>&middot; Excellent communication and interpersonal skills</p><p>&middot; Cool-tempered and able to handle rejection</p><p>&middot; Outstanding negotiation skills with the ability to resolve issues and address complaints</p><p>&middot; Excellent phone and presentation skills</p><p>Job Role:</p><p>&middot; Contacting potential or existing customers to inform them about the product or service.</p><p>&middot; Closing sales deals over the phone and maintaining good customer relationships.</p><p>&middot; Gathering data &amp; generating leads.</p><p>&middot; Capable of achieving the monthly target.</p><p>&middot; Willing to go the &ldquo;extra mile&rdquo; to meet sales quota and facilitate future sales.</p><p>&middot; Keeping records of calls and sales and noting helpful information.</p><p>&middot; Manifesting excellent communication and presentation skills.</p><p>&middot; Exhibiting confidence in presenting the products over the phone and maintaining customer relationships</p><p>&middot; Addressing the queries about the services of the company and tactfully resolving the same.</p><p>Kindly note : Only candidates who fit the criteria above &amp; hold similar experience will be contacted.</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: Up to AED3,000.00 per month</p><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: Up to AED4,000.00 per month</p>

Client Engagement Associate Sales (Female)

Explore 4755+ Client engagement manager in Dubai this December. Find roles across top companies and apply now to boost your career.