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call centre operator - gulberg islamabad Jobs in Islamabad

call centre operator - gulberg islamabad

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customer support officer

computer operator

Blue Kit Tech Pvt. Limited

Blue Kit Tech Pvt Ltd is a growing Digital marketing company dedicated to providing exceptional service and maintaining accurate records. We are currently seeking a detail-oriented and reliable Computer Operator to join our team.Note: We do not offer remote workJob Responsibilities:<ul><li>Analyze social media accounts and its management .</li><li>Creating and sharing text, images, videos, and stories that engage users.</li><li>Stay up to date with trends, tools, and best practices in digital marketing.</li><li>Duty Time 9 pm to 7 am (Night Shift).</li></ul>Requirements:<ul><li>Must have Intermediate</li><li>Age limit from 18 to 25</li><li>Must be disciplined and organized.</li><li>Proficiency with social media</li><li>Local Resident or able to work in Ghori Town Phase 5, Islamabad office base Job .</li></ul>Benefits:<ul><li>Fixed basic salary + Bonuses</li><li>1 Time meal + Tea</li><li>Opportunities for growth and development</li><li>We have a very Respectful, Supportive and Inclusive work environment, where employees are respected and treated fairly.</li><li>Salary start from first day with free Training.</li><li>Only Sunday is off.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>How old are you ?</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Computer Operator

IGATE

<div>We are looking for a professional and customer-focused Call Centre Operator to handle inbound and outbound communications. The role involves assisting customers, addressing inquiries, and ensuring a positive service experience while maintaining accurate records. 
Key Responsibilities
Answer inbound calls and make outbound calls as required
Provide information, resolve inquiries, and handle complaints professionally
Record and update customer details in relevant systems
Follow scripts, procedures, and service standards
Escalate complex issues to appropriate departments
Meet performance and response time targets 
Requirements 
<ul><li>
Strong communication and interpersonal skills</li><li>
Ability to remain calm and professional under pressure</li><li>
Basic computer and data entry proficiency</li><li>
Organizational and multitasking ability</li><li>
Previous customer service experience preferred</li></ul> 

Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Call Centre Operator - Gulberg Islamabad

Ropstam BPO Pvt. Ltd.

Ropstam is hiring a detail-focused Data Entry Operator with 2&ndash;3 years of relevant experience. This role requires strong command of Excel, accuracy in handling large datasets, and the ability to work across multiple digital platforms. The selected candidate will support data operations, reporting, and online monitoring activities.Key Responsibilities<ul><li>Input, update, and maintain company records within internal systems</li><li>Review and assess anti-phishing websites, mobile app stores, and social media pages/groups</li><li>Manage information across various platforms and databases</li><li>Interpret datasets and generate reports when required</li><li>Apply advanced Excel functions (formulas, pivot tables, data validation, etc.) to streamline workflows</li><li>Provide administrative support as assigned</li><li>Complete assigned tasks within deadlines while ensuring precision and consistency</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science or a related discipline</li><li>2&ndash;3 years of professional experience in a similar position</li><li>Proficiency in Microsoft Excel, Google Sheets, and/or Airtable</li><li>Familiarity with major social networking platforms</li><li>Strong analytical skills and high level of accuracy</li><li>Clear written and verbal communication abilities</li><li>Capability to learn new tools quickly</li><li>Effective organization, prioritization, and independent work skills</li></ul>Other Details:<ul><li>On-site (Islamabad/Rawalpindi)</li><li>EST hours (02:00 PM- 11:00 PM).</li><li>Complete 40 hours every week.</li><li>Contractual job- duration of 1 year</li></ul>Location:Plaza 82, 83 St 26A, Sector H DHA Phase 2, Main G.T Road, Rawalpindi.Benefits:<ul><li>Market competitive salaries</li><li>Medical Insurance</li><li>EOBI</li><li>Provident Fund</li><li>Subsidized Meal</li><li>Good work-life balance &amp; healthy and fun-filled office.</li></ul>Pay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Data Entry Operator

easypaisa digital bank

<div>
 
 
 About easypaisa digital bank:
 
 
 
 easypaisa is Pakistan&rsquo;s first digital bank and has advanced Pakistan&rsquo;s digital finance landscape. Backed by our shareholders, Telenor Group-a leading telecom operator in Asia and the Nordics- and Ant Group-the force behind Alipay, the world&rsquo;s leading open internet platform, easypaisa deliver secure, convenient financial solutions to millions of Pakistanis.
 
 
 
 
 
 
 Position Summary:
 
 
 
 You will be responsible to manage Public &amp; Private Cloud Platform. In addition, virtualize setup of compute Infrastructure &amp; Kubernetes Platform management will also be required.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Designs and defines Cloud Solutions architecture for new or existing Cloud systems services.
 </li>
 <li>
 Create and deliver best practices recommendations, tutorials, and technical presentations adapting to different levels of key business and technical stakeholders.
 </li>
 <li>
 Provide highly technical implementation support in cloud environments, including guidance on implementation feasibility of cross-product integrations.
 </li>
 <li>
 Experience with deployment and orchestration technologies (such as Docker, Kubernetes)
 </li>
 <li>
 Hands-on expertise for AWS &amp; Azure Public Cloud Platform (IaaS &amp; PaaS)
 </li>
 <li>
 Provide leadership and guidance across the Cloud Platform team, acting as a subject matter expert and leading best practice techniques.
 </li>
 <li>
 To lead the Cloud Platform team in ensuring network security around the cloud platforms and accounts.
 </li>
 <li>
 Provide coaching and mentoring to the Cloud Platform team to improve their skillset and increase knowledge and set the benchmark of quality.
 </li>
 <li>
 Cloud hosted Kubernetes container platforms to support the entire delivery lifecycle.
 </li>
 <li>
 Provision of test automation services to assist with software quality assurance.
 </li>
 <li>
 Manage all cloud accounts and ensure billing and tagging of artefacts are clearly defined and centrally managed through the latest best practices in security management. &bull;
 </li>
 <li>
 Ensure security, safety, predictability, repeatability, and auditability of all build and deploy processes in platforms.
 </li>
 <li>
 Ensure provisioning, operations, administration, monitoring and upgrading of Virtualize Platform
 </li>
 <li>
 Ensure Production Uptime
 </li>
 <li>
 Participation in 24*7 on-call support rotation
 </li>
 <li>
 Ensure ESXI deployment, monitoring &amp; patching
 </li>
 <li>
 Management of Converged Infrastructure
 </li>
 <li>
 Managing Workloads
 </li>
 <li>
 vSphere upgrades, Workload migration and deployment, on-prem and on cloud
 </li>
 <li>
 Providing Level-2 &amp; level-3 support
 </li>
 <li>
 Follow change and configuration management process.
 </li>
 <li>
 Administration &amp; Troubleshooting for Operating System &amp; Hypervisor
 </li>
 <li>
 Interdepartmental coordination to ensure IT Governance &amp; IS Policies
 </li>
 <li>
 The incumbent shall be responsible to adhere by Easypaisa Bank Behaviors in all aspects of his/her work conduct.
 </li>
 <li>
 Responsible for managing compliance risk &lsquo;inherent&rsquo; in their day-to-day activities, processes, and systems for which you are accountable. This includes the responsibility of business lines to own, develop, and update systems, policies, processes, and procedures to manage compliance risks inherent in their day-to-day activities.
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Experience:
 
 
 
 BS/MS degree in Computer Science or a related subject
 
 
 10-12 Years relevant experience
 
 
 
 
 
 
 Skills &amp; Competencies:
 
 
 <ul>
 <li>
 In-depth knowledge of public and private cloud platforms.
 </li>
 <li>
 Knowledge of Systems, Storage &amp; Data Centres
 </li>
 <li>
 Good knowledge of VM-Ware, Citrix, Dockers &amp; Kubernetes
 </li>
 <li>
 Tanzu &amp; Open Shift Platform Knowledge
 </li>
 <li>
 AWS, Azure Cloud Platforms hands-on expertise
 </li>
 </ul>
</div>

Director Cloud Platform

Human Nexus

<div>
 
 
 Important Work Arrangement Information
 
 
 <ul>
 <li>
 
 Work arrangement:
 
 Remote (with the option to move to hybrid
 
 3 days per week
 
 )
 </li>
 <li>
 
 Working hours:
 
 
 3:00am to 11:00am (non-negotiable)
 
 , Monday to Friday (
 
 Pakistan Time
 
 )
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 
 Salary:
 
 
 100,000 &ndash; 150,000 PKR
 
 </li>
 <li>
 
 Paid Annual Leave:
 
 
 14 days
 
 </li>
 <li>
 
 Paid Sick Leave:
 
 
 10 days
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 About the job
 
 
 
 Looking for a role where real-time decision-making, stakeholder partnership and purpose actually line up?
 
 
 Human Nexus is partnering with a leading client in the
 
 NDIS sector
 
 to recruit a
 
 Workforce Planning Real Time Analyst (Scheduling)
 
 . This is a fast-paced, highly reactive environment where you&rsquo;ll be the engine room for
 
 intraday coverage, roster integrity, and rapid schedule optimisation
 
 &mdash;making sure services land as promised for the people being supported.
 
 
 
 
 
 If you thrive on turning chaos into control, balancing compliance with operational reality, and influencing outcomes without being &ldquo;the boss,&rdquo; this one&rsquo;s for you.
 
 
 
 
 <ul>
 <li>
 Real-time collaboration with operational leaders and scheduling teams
 </li>
 <li>
 Salary packaging options (client-dependent) to increase take-home pay
 </li>
 <li>
 High-impact role with direct influence on service continuity and workforce efficiency
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Be The Partner Who Makes a Real Difference By
 
 
 <ul>
 <li>
 Partnering with Operations Leaders, Service Delivery and Scheduling teams to deliver
 
 efficient, compliant, coverage-safe schedules
 
 </li>
 <li>
 Managing
 
 real-time/intraday workforce changes
 
 : unplanned leave, cancellations, short-notice shifts, urgent participant needs, and rapid redeployments
 </li>
 <li>
 Conducting regular roster and coverage reviews aligned to
 
 funded hours, service agreements, and utilisation targets
 
 </li>
 <li>
 Monitoring
 
 adherence and coverage risk
 
 , escalating issues early, and driving practical solutions that stick
 </li>
 <li>
 Producing and maintaining workforce planning outputs:
 
 short-term forecasts, intraday re-forecasts, capacity planning, and staffing recommendations
 
 </li>
 <li>
 Using data, dashboards and operational signals to identify
 
 trends, service risk, and improvement opportunities
 
 </li>
 <li>
 Supporting scheduling/WFM systems (e.g.,
 
 Skedulo or similar
 
 ), including troubleshooting, process coaching and workflow improvements
 </li>
 <li>
 Contributing to continuous improvement in rostering practices, governance, and real-time response playbooks
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why We Want You
 
 
 <ul>
 <li>
 You&rsquo;re a natural operator: calm under pressure, decisive, and allergic to ambiguity
 </li>
 <li>
 You&rsquo;ve got hands-on experience in
 
 workforce planning, real-time analysis (RTA), scheduling or rostering
 
 in a high-volume, fast-change environment
 </li>
 <li>
 You&rsquo;re confident working across multiple stakeholders&mdash;balancing service delivery, compliance, and workforce constraints without losing the plot
 </li>
 <li>
 You&rsquo;re data-literate and system-comfortable: you can move between dashboards, schedules, and operational reality quickly
 </li>
 <li>
 Experience in
 
 NDIS/disability, community services, aged care
 
 or other 24/7 service models is highly regarded
 </li>
 <li>
 Understanding of
 
 SCHADS and/or relevant industrial frameworks
 
 is a strong advantage (not essential, but it&rsquo;ll make you dangerous in the best way)
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why choose Human Nexus?
 
 
 
 Human Nexus connects great people with organisations doing meaningful work. In this role, you&rsquo;ll be embedded with an NDIS-focused service provider where your work directly supports continuity of care&mdash;by ensuring the right workers are in the right place at the right time, even when the day goes sideways.
 
 
 If you enjoy high-trust partnerships, fixing problems in real time, and improving systems while keeping services running, you&rsquo;ll get a lot of wins here.
 
 
 
 
 
 
 Must Haves
 
 
 <ul>
 <li>
 Proven experience in
 
 real-time workforce planning (RTA), scheduling, rostering, or operational coordination
 
 </li>
 <li>
 Ability to work collaboratively across multiple teams and priorities in a reactive environment
 </li>
 <li>
 Relevant qualifications in community services, disability, HR or similar (desirable, not essential)
 
 </li>
 </ul>
</div>

Workforce Rostering Support Specialist - Healthcare

Jazz

<div>
 
 
 Grade: L5
 
 
 
 
 Location: Islamabad
 
 
 
 
 Last Date to Apply: 9 March 2026
 
 
 
 
 What is the Head of Digital Products &amp; Growth?
 
 
 
 Head of Digital Products &amp; Growth is responsible for leading the end-to-end product strategy, monetization, and growth of Tamasha (OTT platform) and adjacent lifestyle digital services. The role owns P&amp;L accountability, platform evolution, revenue acceleration, and ecosystem partnerships.
 
 
 This is a business leadership role requiring a sharp commercial mindset, strong product intuition, and growth expertise. The individual acts as a digital leader equally comfortable with data, negotiations, product roadmaps, financial models, content strategy, advertising monetization, and cross-functional execution.
 
 
 &nbsp;The role requires shaping a long-term digital vision in line with global OTT best practices, while adapting to local consumer behavior, regulatory landscape, and monetization realities.The role reports directly to the Chief Digital Officer with an extended team of 15 team members
 
 
 
 What does Head of Digital Products &amp; Growth do?
 
 
 <ul>
 <li>
 Define and own the long-term vision, strategy, and roadmap for Tamasha and adjacent lifestyle digital platforms, ensuring scalability and market leadership
 </li>
 <li>
 Own and drive full P&amp;L accountability across subscription, advertising, telco bundling, syndication, and strategic partnerships, while evolving SVOD/AVOD monetization frameworks to maximize revenue and profitability
 </li>
 <li>
 Architect enterprise-level growth strategies spanning acquisition, engagement, retention, and lifecycle optimization
 </li>
 <li>
 &nbsp;Lead strategic oversight of premium content partnerships including TV broadcasters, major cricket boards such as PCB and ICC, international rights holders, and leading media houses
 </li>
 <li>
 Spearhead high-value negotiations for sports media rights, live event streaming, content syndication, and digital distribution alliances
 </li>
 <li>
 Lead evaluation and execution of strategic investments, mergers, acquisitions, and consolidation opportunities to accelerate scale, market share, and competitive positioning
 </li>
 <li>
 Build and expand ecosystem partnerships across telecom, fintech, commerce, advertising, and digital content players to strengthen bundled propositions
 </li>
 <li>
 Institutionalize data-driven decision-making by embedding analytics, experimentation, and customer insight into product strategy. Oversee optimization of key commercial metrics including ARPU, LTV, CAC, churn, contribution margins, and lifetime value creation
 </li>
 <li>
 Evaluate regional and local OTT, digital media, and sports streaming trends to inform innovation, localization, and competitive positioning
 </li>
 <li>
 Lead cross-functional alignment across product, technology, marketing, content, analytics, finance, and commercial teams to deliver unified outcomes
 </li>
 <li>
 Represent the digital portfolio at executive and board levels, presenting growth strategy, performance reviews, investment cases, and strategic expansion opportunities
 </li>
 </ul>
 
 
 JazzWorld is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What are we looking for and what does it require to be Head of Digital Products &amp; Growth?
 
 
 
 
 Skills Required
 
 
 <ul>
 <li>
 Product/Project management knowledge and experience
 </li>
 <li>
 Proven digital product leader with full P&amp;L ownership of large-scale consumer platforms (OTT/media/telco-tech)
 </li>
 <li>
 Strong commercial expertise across subscription, advertising, and hybrid monetization models
 </li>
 <li>
 Data-driven growth strategist with experience in lifecycle, performance marketing, and revenue optimization
 </li>
 <li>
 Deep understanding of OTT, sports streaming, media rights, and digital ecosystem dynamics
 </li>
 <li>
 Experience leading complex content, broadcast, and strategic partnership negotiations
 </li>
 <li>
 Exposure to M&amp;A, investment evaluation, and inorganic growth initiatives
 </li>
 <li>
 Strong financial acumen and executive stakeholder management capability
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Educational &amp; other Requirements
 
 
 <ul>
 <li>
 Master's degree with 15+ years of progressive experience in digital products, OTT, media, or platform businesses; MBA preferred
 </li>
 <li>
 Strong negotiation, partner management, and cross-functional leadership skills
 </li>
 <li>
 Strategic thinker with sound decision-making ability in complex environments
 </li>
 <li>
 Proven ability to build and lead high-performing teams
 </li>
 <li>
 Growth-oriented, results-driven, adaptable, and innovative leader
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join JazzWorld?
 
 
 
 As a certified Top Employer, JazzWorld reflects workplace standards benchmarked against leading global organizations, demonstrating our commitment to creating an environment where people can thrive and perform at their best. Our teams are driven by the belief that every JazzWorld employee should be inspired to live better every day, enabled by forward-looking leadership, an open culture, meaningful work, and continuous opportunities to learn and grow.
 
 
 Our core values - Customer Obsession, Truthful, Innovation, Collaboration, and Entrepreneurial shape how we think, decide, and lead. They encourage us to challenge convention, act with accountability, work as one team, and create solutions that truly matter for our customers and communities.
 
 
 As Pakistan's largest digital operator, JazzWorld serves over 100 million people through connectivity, digital services, financial inclusion, entertainment, and insurance. Joining us means being part of a transformation at a national scale; expanding access, unlocking opportunity, and building a more connected digital future.
 
 
 At JazzWorld, everything we do is rooted in one shared ambition. This purpose defines how we work, the progress we enable, and the difference we strive to make every day a
 
 Better Life For All.
 
 
</div>

Head of Digital Products & Growth

Cybernet Internet Services Pvt. Ltd.

Company: Cyber Internet Services (Pvt.) Limited (Cybernet)Job Location: Islamabad (Onsite)Position: TAC Engineer Level-1Responsibilities and Duties:<ul><li>Provide technical support to customers via phone, email from corporate clients.</li><li>Diagnose and troubleshoot internet and data connectivity issues related to Customer Premises Equipment (CPE), including routers and switches.</li><li>Offer technical assistance and guidance on a range of internet and data technologies, including GPON, RF P2P, P2MP, VSAT Technologies, Metro Fiber, Dark Core, 3G/4G, LTE, and email services.</li><li>Collaborate with internal teams such as Network Operations, Engineering, Fiber Optics, and other relevant teams to escalate and resolve technical and last-mile issues effectively.</li><li>Record support interactions, including steps taken to resolve issues and customer feedback, within the ticketing system.</li><li>Actively monitor network performance and identify potential issues before they affect customers.</li><li>Participate in regular training sessions and team meetings to share insights and best practices.</li></ul>Skills and Requirements:<ul><li>Bachelor's degree in Telecommunications, Electronics, Computer Engineering, Computer Science or equivalent from a reputable university with a minimum CGPA of 3.0.</li><li>Experience in technical support roles, preferably in the telecommunications or ISP industry.</li><li>Strong knowledge of internet protocols (TCP/IP, DNS, DHCP), networking fundamentals, and email protocols (SMTP, IMAP, POP3)</li><li>Good troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.</li><li>CCNA training or certification would be preferred.</li><li>Open to fresh graduates or individuals with 1-2 years of relevant experience.</li><li>Basic understanding and experience in network security principles and practices.</li><li>Knowledge of Linux and VM environment are a plus.</li><li>Willingness to work on an 8-hour shift rotation schedule</li></ul>How to Apply:Send your resume to careers@cyber.net.pk with &quot;TAC&quot; in the subject line.Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.Job Type: Full-timeWork Location: In person

TAC Engineer Level-1

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