customer account manager

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
3 year</div></div></div></div><div>
Job Description<div>
Key Account Management
Ensure successful campaign execution, optimization, and performance monitoring for key accounts.
Build strong relationships with brands and advertisers to establish DMS as a trusted retail media solution.
Collaboration &amp; Partnership Development
Work with local and regional teams to create compelling partnership packages using DMS offerings.
Conduct training and knowledge-sharing sessions for local teams based on regional insights.
Sales &amp; Performance Tracking
Use sales tools and PMOs to monitor account performance, track sales progress, and forecast revenue opportunities.
Prospect and establish relationships with new advertisers and agencies.
Identify high-growth potential brands and align them with DMS advertising opportunities.
Inter-Departmental Collaboration
Coordinate with internal stakeholders to implement best practices and align cross-functional teams.
Conduct regular update meetings to track progress, address challenges, and ensure smooth campaign execution.
Provide structured feedback to regional teams for product and DMS improvements based on market insights.
Campaign &amp; Financial Management
Oversee onsite campaigns for strategic accounts, ensuring seamless execution and continuous improvement.
Resolve payment disputes with sellers and collaborate with finance teams on approvals, recoveries, and credit limits.
Prepare campaign post-mortems, advertising plans, and performance reports to refine strategies and enhance future campaigns.
Revenue Focus
Ensure campaigns are active, optimized, and revenue-driven to meet performance targets.</div></div><div>
Position Requirement<div>
Required Skills/Abilities:
Bachelor's Degree/Professional Qualification in Marketing, Business or CIM
Minimum 3 to 4 years of experience in marketing, brand advertising, online advertising, or agency-related roles.
Strong background in performance advertising (preferably search advertising) and branding advertising.
Proven ability to consistently close sales, generate revenue, and meet both short-term goals and long-term strategic objectives.
Strong negotiation skills and the ability to manage internal and external relationships at a high level.
Experience collaborating with account, product, program management, and operations teams.
Ability to influence decision-makers across multiple levels without direct authority.
Hands-on experience in Google Ads, Facebook Ads, and YouTube Ads.
Excellent communication and presentation skills, both written and verbal in English.</div></div></div>

Daraz PK-Key Account Manager-Marketing Solutions

Mashreq

<div>
 Mashreq Bank
 
 Job Description
 
 
 1 Job Title:
 
 Head of Onboarding &amp; Servicing
 
 Department
 
 Retail Banking Operations, CCAM Ops
 
 Direct Supervisor
 
 EVP Global Head of Retail Banking Operations.
 
 Pay Band
 
 M
 
 2 Job Purpose
 
 - The role typically involves overseeing and managing the strategic direction and operations of Account Onboarding &amp; Servicing, ATM networks, and cash management functions within an organization.
 
 
 - Develop and implement strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions.
 
 
 - Manage day-to-day operations, ensuring that all services meet regulatory requirements and organizational standards.
 
 
 - Build and maintain strong relationships with key clients, ensuring their needs are met and addressing any issues that arise.
 
 
 - Lead and mentor a team of professionals, fostering a collaborative and high-performance work environment.
 
 
 - Identify opportunities for process improvements and implement new technologies to enhance service delivery and operational efficiency.
 
 
 - Oversee budgeting, forecasting, and financial performance of the accounting services and cash management departments.
 
 
 - Ensure robust risk management practices are in place to mitigate potential threats related to cash handling and ATM operations.
 
 
 3 Dimensions
 
 Operating Budget
 
 
 
 Number of Staff
 
 
 Capital Exp. Budget
 
 
 
 N/A Other
 
 
 
 
 4 Key Result Areas
 
 - Ensure smooth and efficient operations for account opening, servicing, ATM management, and cash handling processes. This includes minimizing downtime and optimizing transaction processing times.
 
 
 - Maintain high levels of customer satisfaction by ensuring that account services, ATM operations, and cash management meet or exceed customer expectations. This involves addressing customer complaints promptly and effectively.
 
 
 - Ensure all operations comply with regulatory requirements and internal policies. Implement robust risk management practices to mitigate potential risks associated with cash handling and ATM operations.
 
 
 - Achieve financial targets related to account services, ATM operations, and cash management. This includes managing budgets, controlling costs, and maximizing revenue opportunities.
 
 
 - Drive the adoption of new technologies and innovative solutions to improve service delivery and operational efficiency. This includes implementing advanced ATM features and digital account servicing tools.
 
 
 - Lead and develop a high-performing team. Provide training, support, and career development opportunities to ensure team members are skilled and motivated.
 
 
 - Develop and execute strategic plans for accounting services, ATM operations, and cash management. Align these plans with the overall business objectives of the organization.
 
 
 - Build and maintain strong relationships with key stakeholders, including customers, vendors, and internal departments. Ensure effective communication and collaboration to achieve common goals.
 
 
 5 Operating Environment, Framework and Boundaries, Working Relationships
 
 - Adhering to established policies and procedures for account opening, servicing, ATM operations, and cash management.
 
 
 - Aligning departmental activities with the organization's strategic goals and objectives.
 
 
 - Operating within budgetary constraints while striving to achieve financial targets and operational efficiency.
 
 
 - Ensuring all operations are within the legal and regulatory boundaries set by financial authorities.
 
 
 - Collaborating with other departments such as IT, compliance, risk management, and customer service to ensure seamless operations.
 
 
 - Reporting to senior management and providing updates on departmental performance, challenges, and strategic initiatives.
 
 
 - Managing relationships with external vendors and service providers for ATM maintenance, cash handling, and technology solutions.
 
 
 6 Problem Solving
 
 - Addressing and resolving issues related to the efficiency and effectiveness of account opening, servicing, and ATM operations. This includes troubleshooting technical problems, optimizing processes, and ensuring smooth transactions.
 
 
 - Handling customer complaints and issues related to accounting services and ATM transactions. This involves identifying the root cause of problems, implementing solutions, and improving customer satisfaction.
 
 
 - Ensuring that all operations comply with regulatory requirements and internal policies. This includes identifying potential risks, developing mitigation strategies, and ensuring that all processes are secure and compliant.
 
 
 - Solving problems related to the integration and maintenance of banking technologies. This includes working with IT teams to implement new systems, upgrade existing ones, and ensure that all technological solutions are functioning correctly.
 
 
 - Managing resources effectively to ensure that all operations are adequately staffed and equipped. This involves solving issues related to staffing, budgeting, and resource allocation.
 
 
 - Developing and implementing strategic plans to address long-term challenges and opportunities. This includes identifying areas for improvement, setting goals, and developing action plans to achieve those goals.
 
 
 - Resolving issues related to vendor performance and stakeholder expectations. This involves negotiating contracts, managing relationships, and ensuring that all external partners meet their obligations.
 
 
 - Using data analytics to identify trends, make informed decisions, and solve complex problems. This includes analyzing performance metrics, customer feedback, and operational data to drive improvements.
 
 
 7 Decision Making Authority &amp; Responsibility
 
 - Developing and implementing strategies for account services, ATM operations, and cash management to align with the organization's overall goals.
 
 
 - Making day-to-day operational decisions to ensure an efficient and effective delivery service. This includes decisions on process improvements, resource allocation, and technology implementation.
 
 
 - Overseeing budgeting, financial planning, and cost management for the department. This includes approving expenditure and investments related to accounting services and ATM operations.
 
 
 - Ensuring all operations comply with regulatory requirements and internal policies. This includes making decisions on risk mitigation strategies and compliance measures.
 
 
 - Hiring, training, and managing staff within the department. This includes making decisions on promotions, performance evaluations, and team development.
 
 
 - Leading and managing the department to achieve operational excellence and high levels of customer satisfaction.
 
 
 - Developing and executing strategic plans for account services, ATM operations, and cash management. This includes setting goals, monitoring progress, and adjusting strategies as needed
 
 
 - Ensuring that customer needs are met and that any issues are resolved promptly and effectively. This includes maintaining high standards of service quality and customer satisfaction.
 
 
 - Continuously improving processes and systems to enhance efficiency and effectiveness. This includes implementing new technologies and best practices.
 
 
 - Managing the department's budget and financial performance. This includes monitoring expenses, optimizing costs, and ensuring financial targets are met.
 
 
 - Ensuring that all operations comply with regulatory requirements and internal policies. This includes implementing robust risk management practices to safeguard against potential threats.
 
 
 - Building and maintaining strong relationships with key stakeholders, including customers, vendors, and internal departments. This includes effective communication and collaboration to achieve common goals.
 
 
 8 Knowledge, Skills and Experience
 
 - Typically, 10+ years of experience in banking or financial services, with a focus on account management, ATM operations, and cash management
 
 
 - Understanding of banking technologies, including digital onboarding systems, ATM software, and cash management tools.
 
 
 - In-depth understanding of banking operations, account management, ATM networks, and cash management processes.
 
 
 - Skills in optimizing processes, improving service delivery, and managing resources effectively
 
 
 - Proven experience in a leadership role, managing teams and driving strategic initiatives
 
 
 - Experience in managing projects, particularly those related to technology integration and process improvement
 
 
 - Ability to develop and implement long-term strategies that align with organizational goals
 
 
 - Proficiency in budgeting, financial planning, and cost management
 
 
 - Strong verbal and written communication skills to interact with stakeholders, present reports, and lead meetings
 
 
 Job Holder
 
 
 
 Date
 
 
 
 Line Manager
 
 
 
 
 Date
 
 Approved By
 
 
 
 Date
</div>

VP - Onboarding & Servicing - Retail Banking Ops.COE Pak - Retail Banking Ops - CCAM.Operations Group-PAKCOE

UEB3

We're Hiring &ndash; Key Account ManagerCompany: UEB3 VenturesWe are looking for an experienced and result-oriented Key Account Manager to join our growing team.Requirements:Minimum 2 Relationship Officers must be working under your supervision.Experience in Insurance, Banking, Mutual Funds, or any Financial Institution is mandatory.Strong leadership and team management skills.Proven sales and business development experience.What We Offer:Fixed Salary: PKR 50,000Attractive CommissionPerformance-based BonusesMedical Benefits after successful completion of the probation periodExcellent career growth opportunitiesPay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Key Account Manager

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Manager, Corporate Operations will be responsible for overseeing end-to-end operational excellence across Pan Pakistan supply chain functions, including sourcing, warehousing, and last-mile logistics. This role requires a strategic thinker with strong execution capabilities to optimize costs, improve fulfillment rates, and ensure seamless coordination between internal teams, suppliers, and third-party partners. The ideal candidate will drive process improvements, maintain high service levels, and ensure operational KPIs are consistently achieved while supporting business growth and profitability.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Operations &amp; Supply Chain Management
 </li>
 <li>
 Lead and manage Pan Pakistan operations, including sourcing, warehousing, and last-mile logistics to ensure efficient and seamless execution.
 </li>
 <li>
 Monitor and maintain a fulfillment rate of 95% or higher across operations.
 </li>
 <li>
 Oversee timely creation and submission of purchase orders to ensure optimal stock availability.
 </li>
 <li>
 Act as the primary point of contact for resolving real-time operational challenges such as stock shortages, capacity constraints, and logistics disruptions.
 </li>
 <li>
 Partner &amp; Vendor Management
 </li>
 <li>
 Onboard and manage warehouse partners to optimize operational costs and efficiency.
 </li>
 <li>
 Establish and align SOPs, payment terms, and best practices with third-party partners.
 </li>
 <li>
 Lead onboarding and performance management of third-party logistics (3PL) partners to ensure:
 </li>
 <li>
 99% customer satisfaction rate
 </li>
 <li>
 Operations costs maintained under 2% of GMV
 </li>
 <li>
 Conduct regular visits to suppliers to improve sourcing efficiency, pricing, and fulfillment reliability.
 </li>
 <li>
 Financial &amp; Cost Optimization
 </li>
 <li>
 Ensure operational costs are controlled and maintained below 2% of GMV.
 </li>
 <li>
 Optimize working capital to ensure liquidity and availability of funds for business investments.
 </li>
 <li>
 Collaborate with internal stakeholders to improve margins through:
 </li>
 <li>
 Strategic sourcing
 </li>
 <li>
 Supplier negotiations (including back margins)
 </li>
 <li>
 Monitoring account-level profitability
 </li>
 <li>
 Performance Monitoring &amp; Compliance
 </li>
 <li>
 Track and ensure adherence to all operational KPIs and benchmarks.
 </li>
 <li>
 Ensure strict compliance with Standard Operating Procedures (SOPs) across all operational functions.
 </li>
 <li>
 Conduct routine audits to ensure inventory accuracy and system alignment.
 </li>
 <li>
 Maintain oversight on recovery updates by coordinating with account managers and ensuring timely follow-ups.
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Lead, mentor, and support the operations team to enhance productivity and efficiency.
 </li>
 <li>
 Ensure team members are equipped with the necessary tools, training, and resources.
 </li>
 <li>
 Develop and implement SOPs to streamline workflows and maintain work within operational hours.
 </li>
 <li>
 Process Improvement &amp; Automation
 </li>
 <li>
 Identify opportunities to improve and automate repetitive operational tasks, including:
 </li>
 <li>
 Drive continuous improvement initiatives to enhance efficiency and reduce manual workload.
 </li>
 <li>
 Client &amp; Stakeholder Engagement
 </li>
 <li>
 Conduct periodic client visits to understand service gaps and improve customer experience.
 </li>
 <li>
 Maintain strong relationships with suppliers and partners to ensure consistent service quality and competitive pricing.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, Operations, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 5+ years of experience in operations, supply chain, or logistics management.
 </li>
 <li>
 Strong analytical and problem-solving skills with a data-driven approach.
 </li>
 <li>
 Proven ability to manage vendors, logistics partners, and cross-functional teams.
 </li>
 <li>
 Excellent negotiation, communication, and stakeholder management skills.
 </li>
 <li>
 Experience in cost optimization, KPI tracking, and process automation.
 </li>
 <li>
 Ability to thrive in a fast-paced, dynamic environment.
 </li>
 </ul>
</div>

Manager, Corporate Operations

Taut

Company: TAUT Location: Karachi (Onsite) Job Type: Full-time Shift: 6:00 PM - 3:00 AMJob OverviewTAUT is looking for an experienced and proactive Project Manager to oversee and manage client projects across multiple e-commerce platforms, including Amazon, Walmart, Shopify, TikTok Shop, and eBay.As a Project Manager, you will be responsible for ensuring smooth project execution, coordinating with internal teams, maintaining strong client relationships, and delivering projects on time. This is not a sales role&mdash;your primary focus will be project delivery, client satisfaction, and operational excellence.Key Responsibilities<ul><li>Manage multiple client accounts across Amazon, Walmart, Shopify, TikTok Shop, and eBay.</li><li>Lead client onboarding and ensure a seamless transition from sales to operations.</li><li>Create project plans, define timelines, and monitor deliverables.</li><li>Coordinate with internal departments to ensure timely project execution.</li><li>Conduct regular follow-ups with clients and provide project updates.</li><li>Handle client concerns and escalations professionally.</li><li>Track project progress and ensure deadlines are consistently met.</li><li>Maintain project documentation, trackers, and weekly performance reports.</li><li>Identify potential risks and resolve issues proactively.</li><li>Ensure a high level of client satisfaction and long-term account retention.</li><li>Improve internal workflows and project management processes.</li></ul>Requirements<ul><li>Minimum 2 years of experience in Project Management, Account Management, or E-Commerce Operations.</li><li>Experience working with Amazon Seller Central, Walmart Seller Center, Shopify, TikTok Shop, or eBay is highly preferred.</li><li>Excellent verbal and written English communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Ability to manage multiple projects simultaneously in a fast-paced environment.</li><li>Strong problem-solving and decision-making skills.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Experience with project management tools such as ClickUp, Asana, Trello, Monday.com, or Jira is a plus.</li><li>Must be available to work US Business Hours (Night Shift &ndash; Pakistan Time).</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Performance-Based Increments</li><li>Career Growth Opportunities</li><li>Supportive &amp; Professional Work Environment</li><li>Paid Annual Leave</li><li>Learning &amp; Development Opportunities</li></ul>Important Note<ul><li>This is a Project Management role only.</li><li>There are no sales or upselling targets.</li><li>Your core responsibility will be successful project delivery, client communication, team coordination, and ensuring client satisfaction.</li></ul>How to Apply:<ul><li>Please send your updated resume to hr@thetaut.com OR 03293030458</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Project Manager (E-Commerce)

Level 3 BOS

<div>
 
 Description
 
 
 
 
 Job description:
 
 
 
 Level3 BOS is seeking a proactive and detail-focused Amazon Operations Officer to support our growing e-commerce team. In this role, you will manage daily Amazon marketplace operations, including product listings, SKU and catalog management, competitor analysis, inventory coordination, and account maintenance.
 
 
 This opportunity is well-suited for candidates with a foundational understanding of Amazon Seller Central who are looking to expand their expertise in e-commerce and contribute to the growth of international online businesses.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Create, update, and optimize Amazon product listings while ensuring compliance with Amazon's marketplace policies.
 </li>
 <li>
 Maintain product catalogs, manage SKUs and variations, and keep inventory records accurate and organized.
 </li>
 <li>
 Conduct market and competitor research to identify pricing trends, customer demand, and business opportunities.
 </li>
 <li>
 Monitor listing performance and recommend optimization strategies to improve product visibility and sales.
 </li>
 <li>
 Work closely with internal teams to coordinate product information, inventory updates, and promotional activities.
 </li>
 <li>
 Track stock levels and assist with inventory planning to minimize stockouts and excess inventory.
 </li>
 <li>
 Support order processing, resolve operational issues, and assist with customer-related inquiries on Amazon accounts.
 </li>
 <li>
 Prepare operational reports and maintain accurate documentation for day-to-day activities.
 </li>
 <li>
 Stay informed about Amazon policies, platform updates, and industry best practices to ensure account compliance.
 </li>
 <li>
 Collaborate with team members to improve operational efficiency and support overall e-commerce growth.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred; fresh graduates are encouraged to apply.
 </li>
 <li>
 Basic knowledge of Amazon Seller Central and marketplace operations.
 </li>
 <li>
 Familiarity with product listing creation, SKU management, and inventory control.
 </li>
 <li>
 Strong analytical skills with the ability to conduct competitor and market research.
 </li>
 <li>
 Effective written and verbal communication skills.
 </li>
 <li>
 Excellent organizational skills with a keen eye for detail.
 </li>
 <li>
 Ability to prioritize tasks and work efficiently in a fast-paced environment.
 </li>
 <li>
 Previous experience with Amazon account management, e-commerce platforms, or digital marketplaces will be considered an added advantage.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Market-competitive salary
 </li>
 <li>
 Medical insurance
 </li>
 <li>
 Annual performance-based bonus
 </li>
 <li>
 Paid annual leave and public holidays
 </li>
 <li>
 Practical exposure to international e-commerce operations and global marketplaces
 
 
 </li>
 </ul>
 
 Why Join Level3 BOS?
 
 
 
 At Level3 BOS, we are committed to fostering innovation, collaboration, and continuous professional development. Joining our e-commerce operations team offers the opportunity to gain hands-on experience with Amazon marketplace operations, build highly sought-after digital commerce skills, and contribute to the success of global online businesses while advancing your long-term career.
 
 
 
 Location:
 
 DHA Phase 5, Karachi
 
 
 
 Working Hours:
 
 Night Shift (7:00 PM &ndash; 4:00 AM)
</div>

Amazon Officer

BUSINESSROCKET.COM

Make sure to read till the end&mdash;applications without the completed assignment will not be considered!A fast-growing U.S.-based legal technology company is hiring a Tax Controller to join its Karachi-based office. This is a client-interaction role requiring fluent, professional English and experience in customer support or client account management. The Tax Controller bridges the communication between our clients (U.S. Small Business Owners/Entrepreneurs) &amp; Our Accountants (U.S. Certified Public Accountants - CPAs).The Tax Controller position is both respected and pivotal within our company, offering a remarkable opportunity for career advancement and increased responsibility over time, all while being part of a dynamic and supportive team. This role entails gaining insights into business ownership and tax structures in the United States. The Tax Controller should possess a foundational understanding of accounting principles to effectively work with clients in gathering comprehensive yearly financial statements, which our accountants use for preparing business income taxes. The primary duties include serving as the main point of contact for clients regarding basic business tax inquiries and identifying the necessary documents clients must provide to tax preparers at the end of the tax period.Key Responsibilities:<ul><li>Collaborate with U.S.-based CPAs on tax-related compliance tasks</li><li>Serve as a primary point of contact for client communication and account support</li><li>Gather, review, and organize documentation related to tax compliance</li><li>Maintain high standards of service quality and client satisfaction</li><li>Troubleshoot client concerns and ensure timely follow-ups</li><li>Support internal coordination to streamline workflows and reporting processes</li></ul>Key Requirements:<ul><li>Impeccable written and spoken English with a neutral accent </li><li>Client support or customer service experience (especially in a professional or financial services setting)</li><li>Strong interpersonal and communication skills</li><li>Ability to manage multiple tasks and deadlines with precision</li><li>Must be based in Karachi and able to work on-site during the night shift</li></ul>Preferred (but not required):<ul><li>Experience with U.S. tax or compliance reporting</li></ul>Why Join Us:<ul><li>Competitive monthly compensation in PKR</li><li>Long-term career growth opportunities within a U.S. corporate environment</li><li>Exposure to U.S. tax operations and global client services</li><li>Collaborative, high-performance team culture</li><li>Office located in a central area of Karachi</li></ul>Competitive Salary: up to PKR 350,000/monthTo Apply:1. Submit your resume and a brief cover letter highlighting your English proficiency and client service experience.2. Please send a short audio or video via private message addressing both points below:<ul><li>Share something about yourself not included in your resume</li><li>Explain, in simple terms, the difference between a Profit &amp; Loss statement and a Balance Sheet</li></ul>Shortlisted candidates will be invited for an interview and language assessment.Job Type: Full-timePay: Up to Rs350,000.00 per monthExperience:<ul><li>English-speaking customer service: 2 years (Required)</li></ul>Work Location: In person

Tax Controller – U.S. Tax Department

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