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customer success manager

Starlink Qatar

<div>
 
 We are looking for a Customer Success Manager to own the successful delivery and ongoing management of Company&rsquo;s Managed Security Services (MSS). This role is focused on ensuring cybersecurity projects are delivered on time, customers are satisfied with the service, and long-term relationships are maintained and grown. The ideal candidate understands managed security services, has experience working with customers in the Qatar market, and can balance service delivery with commercial responsibilities such as renewals, upsell, and cross-sell.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own end-to-end delivery of managed security service projects, ensuring smooth onboarding and successful project closure.
 </li>
 <li>
 Act as the primary point of contact for customers during service delivery and ongoing operations.
 </li>
 <li>
 Build and maintain strong, long-term customer relationships through regular engagement and clear communication.
 </li>
 <li>
 Ensure customers clearly understand the value and scope of the managed security services being delivered.
 </li>
 <li>
 Manage service reviews, operational meetings, and performance discussions with customers
 </li>
 <li>
 Handle customer renewals and support upsell and cross-sell opportunities in collaboration with sales teams.
 </li>
 <li>
 Coordinate customer billing activities, ensuring accuracy, timely invoicing, and compliance with company's internal governance and approval processes.
 </li>
 <li>
 Work closely with finance, delivery, and internal stakeholders to resolve billing or commercial issues.
 </li>
 <li>
 Identify customer risks, concerns, and improvement areas early, and drive resolution with internal teams.
 </li>
 <li>
 Work closely with SOC and delivery teams to ensure service quality and SLA adherence.
 </li>
 <li>
 Act as the customer advocate internally to improve service experience and retention.
 </li>
 </ul>
 
 
 
 
 
 What We Are Looking For?
 
 
 <ul>
 <li>
 Proven experience delivering cybersecurity or managed security service projects
 </li>
 <li>
 Demonstrated ability to successfully close projects and transition customers into steady-state operations
 </li>
 <li>
 Strong customer-facing and communication skills
 </li>
 <li>
 Experience working in the Qatar market with an MSSP or System Integrator
 </li>
 <li>
 Experience managing customer renewals, billing coordination, and exposure to upsell and cross-sell
 </li>
 <li>
 Ability to work within structured governance, finance, and compliance processes
 </li>
 </ul>
 
 
 
 
 
 Education Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Engineering, Cybersecurity, Business Administration, or a related discipline
 </li>
 <li>
 Industry certifications related to cybersecurity, project delivery, or IT service management (e.g., security, ITIL, PMP) are desirable but not mandatory
 </li>
 </ul>
</div>

Customer Success Manager – MSS

SITA

<div>
 
 Overview
 
 
 
 WELCOME TO SITA
 
 
 At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
 
 
 You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
 
 Great Place to Work
 
 &reg; by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
 
 
 Are you ready to love your job?
 
 
 The adventure begins right here, with you, at SITA.
 
 
 
 About The Role &amp; Team
 
 
 
 The purpose of this job is to ensure customers maximize the value of products and services through effective onboarding, engagement, and adoption while driving process improvements and team success for "SITA smart path biometric"
 
 
 
 As per our career framework, the title of the role in the contract will be "Specialist Product Adoption".
 
 
 
 
 What You Will Do
 
 
 
 
 Product Adoption
 
 
 
 <ul>
 <li>
 Develop and implement strategies to increase product usage and ensure full adoption by customers.
 </li>
 <li>
 Monitor and analyze product adoption metrics such as feature usage, user engagement, retention, and time to value (TTV).
 </li>
 <li>
 Provide personalized product education to customers, showcasing new features and updates to maximize value.
 </li>
 <li>
 Identify under-engaged customers and implement targeted interventions, such as training and support, to boost engagement.
 </li>
 <li>
 Collaborate with customer success teams to align on customer goals and product strategies, and relay customer insights to Product owners.
 </li>
 <li>
 Collect customer feedback to identify challenges, improvement areas, and opportunities to upsell or cross-sell additional features or services.
 </li>
 <li>
 Support the Customer Operations Manager in re-engaging under-utilizing customers.
 </li>
 <li>
 Manage risks by identifying and addressing potential issues impacting product adoption.
 </li>
 <li>
 Act as a functional product SME, providing customers with setup and configuration support.
 </li>
 <li>
 Contribute to the creation of educational resources such as user guides, FAQs, and customer ROI insights.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Ensure consistency and quality of customer data in the CRM system while analyzing customer trends and feedback to identify potential issues and areas for improvement.
 </li>
 <li>
 Track customer engagement and satisfaction metrics to assess account health, identify at-risk customers, and support retention strategies.
 </li>
 <li>
 Collaborate with Customer Success Managers to implement initiatives and execute customer success plans that enhance satisfaction and retention.
 </li>
 <li>
 Prepare reports, documentation, and communication materials to provide insights on customer metrics, updates, and product changes.
 </li>
 <li>
 Identify and implement opportunities to improve internal processes and workflows while contributing to knowledge management resources like FAQs and training materials.
 
 
 </li>
 </ul>
 
 Data Steward
 
 
 
 <ul>
 <li>
 Implement data governance policies defined by the Data Owner and ensure adherence to standards.
 </li>
 <li>
 Monitor data quality, consistency, and compliance on an ongoing basis.
 </li>
 <li>
 Act as a subject matter expert (SME) for data in their area, answering queries and guiding usage.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 WHO YOU ARE:
 
 
 
 
 
 Educational Background
 
 
 
 <ul>
 <li>
 A bachelor&rsquo;s degree in business, marketing, computer science, or a related field.
 
 
 </li>
 </ul>
 
 Certifications (Must Have)
 
 
 
 <ul>
 <li>
 ITIL (Information Technology Infrastructure Library) certification minimum at Foundation level.
 </li>
 <li>
 2-4 years of experience in customer success, product adoption, or account management, preferably in SaaS, IT, or service industries.
 </li>
 <li>
 Proven track record of increasing product adoption and improving customer satisfaction through targeted interventions.
 </li>
 <li>
 2-4 years of experience analyzing customer data, tracking engagement metrics, and implementing process improvements to enhance the customer lifecycle.
 </li>
 <li>
 Experience with CRM systems and data analysis tools to identify trends and support retention strategies.
 </li>
 <li>
 Candidates.
 </li>
 <li>
 This role is only applicable for Qatar nationals or residents of Qatar.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Project Management certifications such as PMP or PRINCE2.
 </li>
 <li>
 Certifications in product adoption or continuous improvement methodologies (e.g., Lean Six Sigma).
 </li>
 <li>
 Additional relevant certifications in project management (e.g., PMP) or data analysis are a plus
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
 
 
 🏡
 
 Flex Week:
 
 Work from home up to 2 days/week (depending on your team's needs)
 
 
 ⏰
 
 Flex Day:
 
 Make your workday suit your life and plans.
 
 
 🌎
 
 Flex-Location:
 
 Take up to 30 days a year to work from any location in the world.
 
 
 🌿
 
 Employee Wellbeing:
 
 We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
 
 
 🚀
 
 Professional Development:
 
 Level up your skills with our training platforms, including LinkedIn Learning!
 
 
 🙌
 
 Competitive Benefits:
 
 Competitive benefits that make sense with both your local market and employment status.
 
 
 
 SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
 
</div>

product specialist – biometric

<div>
 
 We are looking for a
 
 Customer Success Engineer
 
 to play a key role in delivering and optimizing platform-based bespoke solutions within a structured joint engagement model.
 
 
 This position ensures that customer requirements are met through tailored solution delivery, proactive issue resolution, and strong collaboration across technical and business teams. The role serves as the primary liaison between platform operations and client stakeholders, driving satisfaction, performance, and continuous improvement.
 
 
 📌 Key Responsibilities
 
 <ul>
 <li>
 Operate under the direction of the Business Lead within the scope of the Platform&rsquo;s Bespoke Solutions and joint engagement framework
 </li>
 <li>
 Act as the primary point of contact for all customer-related issues during service delivery, ensuring timely resolution through coordination with internal technical, operational, and support teams
 </li>
 <li>
 Prepare and manage proposals for bespoke customer engagements aligned with contractual, compliance, and delivery standards
 </li>
 <li>
 Oversee service delivery execution, establishing project controls to ensure initiatives are delivered on time, within scope, and within budget
 </li>
 <li>
 Adhere to quality and governance frameworks
 </li>
 <li>
 Provide regular reporting and updates to senior stakeholders on project progress, risks, and performance metrics
 </li>
 <li>
 Engage proactively with platform teams to ensure seamless communication and cross-functional collaboration
 </li>
 <li>
 Support continuous improvement initiatives by capturing lessons learned, optimizing workflows, and enhancing customer experience
 </li>
 </ul>
 
 🧠 Skills &amp; Abilities
 
 
 
 Communication Excellence
 
 
 <ul>
 <li>
 Excellent verbal and written English communication skills (Arabic is a strong advantage)
 </li>
 <li>
 Ability to present technical and business concepts to both technical and non-technical audiences
 </li>
 </ul>
 
 
 Customer-Centric Mindset
 
 
 <ul>
 <li>
 Ability to understand customer needs, drive solution adoption, and ensure end-to-end satisfaction
 </li>
 </ul>
 
 
 Relationship Management
 
 
 <ul>
 <li>
 Strong interpersonal and stakeholder management skills
 </li>
 <li>
 Experience working across cross-functional and customer-facing teams
 </li>
 </ul>
 
 
 Technical Proficiency
 
 
 <ul>
 <li>
 Solid understanding of cloud platforms and digital solutions
 </li>
 <li>
 Knowledge of security and compliance controls (tenant isolation, encryption, vulnerability assessments, firewalls, SIEM)
 </li>
 <li>
 Familiarity with mission-critical environments and resiliency best practices (disaster recovery, high availability)
 </li>
 </ul>
 
 
 Problem-Solving &amp; Adaptability
 
 
 <ul>
 <li>
 Proactive and resourceful in identifying technical and business challenges
 </li>
 <li>
 Able to work effectively in fast-paced and evolving environments
 </li>
 </ul>
 
 
 Project Coordination
 
 
 <ul>
 <li>
 Skilled in planning, coordinating, and executing multiple concurrent engagements
 </li>
 <li>
 Strong documentation, reporting, and customer success planning abilities
 </li>
 </ul>
 
 
 Collaboration &amp; Enablement
 
 
 <ul>
 <li>
 Experience collaborating with engineering, operations, product, and information security teams
 </li>
 <li>
 Ability to mentor and enable customer teams to maximize solution adoption and value realization
 </li>
 </ul>
 
 
 Analytical &amp; Insight-Driven
 
 
 <ul>
 <li>
 Strong analytical skills to interpret feedback, usage data, and project metrics
 </li>
 <li>
 Ability to convert insights into actionable improvements
 </li>
 </ul>
 
 🎓 Potential Background
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Computer Science, Information Technology, or related field (Master&rsquo;s is an advantage)
 </li>
 <li>
 4&ndash;5 years of experience in customer success, solution delivery, or project coordination within technology-driven environments
 </li>
 <li>
 Experience in pre-sales support, bespoke solution delivery, and stakeholder management
 </li>
 <li>
 Familiarity with structured engagement models, KPI reporting, and governance frameworks
 </li>
 <li>
 Strong technical foundation combined with customer engagement expertise
 </li>
 </ul>
 
 🛠 Preferred Tools
 
 
 
 Project Management:
 
 Jira, Trello, Microsoft Project
 
 
 
 Collaboration:
 
 Microsoft Office Suite, Microsoft Teams
 
 
 
 Documentation:
 
 Confluence, SharePoint, Google Workspace
 
 
 
 CRM:
 
 Salesforce, HubSpot or equivalent
 
 
 
 Data &amp; Reporting:
 
 Advanced Microsoft Excel, Power BI (basic SQL is a plus)
 
 
 🌟 Soft Skills
 
 <ul>
 <li>
 Clear and effective communicator
 </li>
 <li>
 Strong customer focus and problem-solving ability
 </li>
 <li>
 Collaborative team player
 </li>
 <li>
 Excellent time management and adaptability
 </li>
 <li>
 Detail-oriented and proactive in risk identification
 </li>
 </ul>
</div>

Customer Success Engineer

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div> 
As a Managing Partner (MP), you will act as the primary leader responsible for building deep, value-driven strategic relationships with one of SAP&rsquo;s most important customers in the Energy and Natural Resources industry. 
Based in Qatar, you will develop an in-depth understanding of customer business needs and leverage a strong network within the SAP and partner ecosystem. By executing the Strategic Customer Program (SCP) Methodology, you will deliver unique value and a differentiated experience to drive customer success and long-term business transformation.
You will:<ul><li>
Drive deep, trusted relationships with customers&rsquo; C-level executives and senior stakeholders, ensuring alignment between their business priorities and SAP&rsquo;s solutions within the Energy and Natural Resources domain.</li><li>
Define and co-create a strategic roadmap with the customer, focusing on achieving sustainable business outcomes, digital transformation, and operational excellence.</li><li>
Lead the execution of the SAP Strategic Customer Program (SCP) by orchestrating a cross-functional Extended Account Team, ensuring a unified, one-team approach to delivering exceptional customer experiences across all touchpoints.</li><li>
Foster a high-performing team culture based on collaboration, innovation, and continuous improvement, identifying new opportunities to create value and drive growth within complex customer environments.</li><li>
Establish and facilitate multi-level governance frameworks that ensure alignment between SAP, SAP Ecosystem, Technology Partners, and customer leadership to deliver measurable business impact and value outcomes.</li><li>
Support the expansion of SAP&rsquo;s footprint by leveraging the full SAP solution portfolio and services, in close collaboration with system integrators, hyperscalers, technology partners, and strategy consulting firms supporting Energy and Natural Resources customers.</li><li>
Collaborate with your Account Executive and extended VAT team to drive sales execution with a strong focus on net bookings and cloud revenue growth, ensuring targets are met or exceeded through strategic account planning, business development, effective account management, and strong adoption and consumption outcomes.</li><li>
Manage and increase Adoption and Consumption of our Cloud Services at your customer, while protecting our overall Cloud Revenues</li><li>
Conduct Quarterly Business Reviews (QBRs) with senior executives to review KPIs, value realization, mutual expectations, and future growth opportunities.</li><li>
Proactively track and anticipate M&amp;A activity within customer landscapes to position SAP early, maximize commercial impact, and secure long-term strategic wins while driving internal alignment and accountability.</li></ul>
What you bring:<ul><li>
Strong background in strategic account leadership, industry knowledge, and business acumen, with the ability to translate complex Energy and Natural Resources challenges into actionable, value-driven roadmaps.</li><li>
Proven ability to build and sustain trusted executive-level relationships and implement effective governance models.</li><li>
Deep expertise in value-based selling and strategic decision-making in large, complex enterprise environments.</li><li>
Solid understanding of SAP solutions and their application within Energy and Natural Resources, along with excellent communication and executive presentation skills, including leading Quarterly Business Reviews (QBRs).</li><li>
Demonstrated track record of delivering measurable business results and consistently exceeding net booking and cloud revenue targets through disciplined execution and relationship management.</li><li>
Experience working across complex, multinational organizations, delivering industry insights and best practices to support innovation, operational efficiency, sustainability, and long-term growth.</li></ul>
Languages: Fluency in English is required. Arabic is an advantage.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 444297 | Work Area: Presales | Expected Travel: 0 - 30% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Managing Partner: Energy & Natural Resources

Google

<div>Applicants to this role must have work authorization in Saudi Arabia as this role is not eligible for work visa sponsorship 
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Dubai - United Arab Emirates; Doha, Qatar.<h3 class="jobSectionHeader">
Minimum qualifications:</h3><ul>
<li>Bachelor's degree or equivalent practical experience.</li>
<li>6 years of experience with cloud native architecture in a customer-facing or support role.</li>
<li>Experience in deployment planning, orchestration, or change management.</li>
<li>Experience engaging with, presenting to, or influencing technical stakeholders or executive leaders.</li>
<li>Experience with programming languages, debugging, or systems design.</li></ul> 
<h3 class="jobSectionHeader">
Preferred qualifications:</h3><ul>
<li>Experience in one or more of the following: Infrastructure Modernization, Application Modernization, Data Management, Data Analytics, Cloud AI, Networking, Migrations or Security.</li>
<li>Experience with Google Cloud products and differentiating from competition.</li>
<li>Experience working with product and support teams to resolve technical blockers.</li>
<li>Experience with object-oriented programming languages (i.e. Python, Java), and using technical proficiencies to remove blockers and accelerate customer delivery.</li>
<li>Experience with development or implementation of AI agents in an enterprise environment.</li>
<li>Experience guiding customers through the organizational change and delivery preparation needed to adopt new, cloud-powered business processes.</li>
</ul><div><h2 class="jobSectionHeader">About the job</h2>
As a SaaS Outcome Customer Engineer (OCE), you will drive initial and ongoing revenue ramp for our SaaS customers, clearing blockers and ensuring they get the maximum benefit from their investment faster. You will manage and execute the deployment plan, transitioning scoped license agreements into production by providing technical leadership to customers and partners. You will have a direct impact on the velocity and incremental consumption of customer license agreements, leading to accelerated value realization, higher adoption, and future expansion opportunities. 
You will blend sales expertise, market knowledge, direct technical engagement, and technical project management to prove the value of Google Cloud SaaS products.
Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.</div><div><h2 class="jobSectionHeader">
Responsibilities</h2><ul>
<li>Develop and orchestrate a structured, end-to-end deployment plan across customer and partner teams, onboarding the implementation team, clearing blockers, managing timelines and progress, and ensuring readiness (e.g., capacity, training).</li>
<li>Resolve technical blockers and accelerate deployment.</li>
<li>Drive and track progress of the initial and ongoing ramp of license agreements, moving customers from agreement to consumption as quickly as possible.</li>
<li>Identify expansion opportunities for new license agreements within the account during project execution.</li>
<li>Drive sustainable product usage to help customers realize value on an ongoing basis and secure future agreement renewals.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Outcome Customer Engineer, SaaS Delivery

Mandarin Oriental

<div>
 Mandarin Oriental, Doha, is seeking a Sales Manager to join our Commercial Strategy Team
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 Scope of Position
 
 
 
 Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.
 
 
 
 As Sales Manager, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 To acquire, develop and manage local and regional corporate business and government accounts according to the set business mix strategy.
 </li>
 <li>
 Ensures maximum acceptance in RFPs.
 </li>
 <li>
 To acquire, develop, and manage business travel agent (BTA) accounts in accordance with the established business mix strategy.
 </li>
 <li>
 To constantly monitor the market and the competition and report on threats and opportunities.
 </li>
 <li>
 To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid a shortfall.
 </li>
 <li>
 Implements and executes all sales objectives and action plans to reach and exceed targets set.
 </li>
 <li>
 Quotes and negotiates prices with customers for transient, long-stay, and group business within established parameters.
 </li>
 <li>
 Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
 </li>
 <li>
 Ensures that selling strategies are adhered to during negotiations and maximises upselling opportunities whenever possible.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer better business solutions.
 </li>
 <li>
 Cross-sells brand across the MOHG portfolio through MObilise program
 </li>
 <li>
 Supports customer loyalty and the property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 We serve our customers in order to grow our share of the account.
 </li>
 <li>
 Builds strong relationships with customers, Guests and Team Members in order to gain a full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Handles guest complaints and disputes.
 </li>
 <li>
 Conducts site visits as required by hotel operation
 </li>
 <li>
 Participates in Client Entertainment with the Sales Department as required
 </li>
 <li>
 Joint Sales calls with the team as required
 
 
 </li>
 </ul>
 
 As Sales Manager, We Expect From You
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment within Sales with proven records of closing sales
 </li>
 <li>
 Previous experience working in the GCC
 </li>
 <li>
 Strong network with local Ministries and Corporate accounts
 </li>
 <li>
 Must be excellent in using computer and well versed in all computer applications
 </li>
 <li>
 Clear communication; effective verbal and written communication skills in English and Arabic
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 </li>
 </ul>
</div>

Sales Manager

Sephora

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
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Store Director

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