project manager

account manager

restaurant manager

assistant manager

general manager

customer success manager

Sprinklr

<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><div>
Job Description</div><div></div><div>
Role Overview</div><div>
The Customer Success Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</div></li><li><div>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</div></li><li><div>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</div></li><li><div>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</div></li><li><div>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</div></li><li><div>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</div></li><li><div>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</div></li><li><div>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</div></li></ul><div>
Qualifications</div><ul><li><div>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</div></li><li><div>
Deep knowledge of contact center operations, metrics, and change management.</div></li><li><div>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</div></li><li><div>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory,</div></li></ul><div></div><div>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><br>
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div>
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Customer Success Manager

Microsoft

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 With over 17,000 employees worldwide, the mission of the Customer Experience &amp; Success (CE&amp;S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. Come join CE&amp;S and help us build a future where customers achieve their business outcomes faster with technology that does more.
 <br/>
 <br/>
 Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
 <br/>
 <br/>
 As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
 <br/>
 <br/>
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
  </li>
  <li>
   Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
  </li>
  <li>
   You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
  </li>
  <li>
   Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
  </li>
  <li>
   You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
  </li>
  <li>
   You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
  </li>
  <li>
   understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
   <br/>
   <br/>
  </li>
 </ul>
 The main skills and capabilities required for this role are:
 <br/>
 <br/>
 <ul>
  <li>
   Change Management: Defines and implements procedures or technologies to adapt to, control, and influence change in the environment.
  </li>
  <li>
   Industry Expertise: Leverage deep knowledge of healthcare systems (public &amp; private), regulatory requirements, patient data governance, and interoperability to guide customers on secure, compliant modernization strategies.
  </li>
  <li>
   Executive Relationships: Confidently interacts with senior leaders, addresses concerns, and maintains professionalism in high-pressure situations.
  </li>
  <li>
   Influencing for Impact: Acts as a trusted advisor, collaborates across teams, and leverages networks to achieve impactful outcomes.
  </li>
  <li>
   Championing Company Messaging: Advocates for the brand by crafting clear, persuasive narratives that reinforce the company&rsquo;s mission and values.
  </li>
  <li>
   Driving Customer Health Excellence: Proactively improves customer health outcomes by leveraging resources and focusing on operational excellence.
  </li>
  <li>
   Maximizing Delivery Excellence: Leads customer success planning, orchestrates resources, and ensures quality standards throughout delivery.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Required/minimum qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Or Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
  </li>
  <li>
   5+ years relevant work experience within the healthcare industry
  </li>
  <li>
   Deep understanding of healthcare operational, digital health solutions, and regulatory environments (privacy, security, data residency).
  </li>
  <li>
   Knowledge of health data standards (FHIR, HL7, DICOM, SNOMED CT, ICD‑10) and interoperability principles.
  </li>
  <li>
   Hands-on familiarity with Azure, Microsoft 365, Security, Dynamics, or other enterprise cloud platforms (AWS, GCP acceptable).
  </li>
  <li>
   Understanding of AI/ML use cases in healthcare such as patient triage, clinical decision support, population health, and patient experience.
  </li>
  <li>
   Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
  </li>
  <li>
   Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
  </li>
  <li>
   Project Management Institute (PMI) or equivalent Project Management certification.
  </li>
  <li>
   Prosci or equivalent certification.
   <br/>
   <br/>
  </li>
 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 <br/>
 <br/>
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 <strong>
  requesting accommodations.
 </strong>
</div>


Customer Success Account Mgmt - Healthcare

Saher Management Consultancies LLC

<div>
 <strong>
  Saher Management is Hiring for "
  <strong>
   Customer Success Engineer"
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  JOB TITLE :
 </strong>
 <strong>
  Customer Success Engineer
  <br/>
  <br/>
 </strong>
 <strong>
  LOCATION:
 </strong>
 <strong>
  Doha, Qatar
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   Customer Success Engineer acts as the single point of contact for the customer for through out the whole engagement from inception to delivery to operations till the contract is concluded.
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  <br/>
  <br/>
 </strong>
 <strong>
  Duties &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 Business Development:
 <br/>
 <br/>
 <ul>
  <li>
   Support Business Lead in providing demos, arranging and carrying out workshops for the showcasing the Platform services and offerings.
  </li>
  <li>
   Support Business Lead in developing and presenting Platform value propositions to smart solutions tailored to meet specific requirements of Sector Owners, showcasing how platform can address their needs.
  </li>
  <li>
   Account Management &ndash; Support Business lead in account management functions
  </li>
  <li>
   Proposal Development &ndash; Develop solutions proposals for platform engagements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Project Management And Operations Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee the solutioning, implementation &amp; operations of platform services to Smart Solutions from project management as well as technical aspects.
  </li>
  <li>
   Manage, coordinate with all the stake holders (vendors, regulatory, customer, government etc) to ensure smooth implementation of use cases on platform.
  </li>
  <li>
   Provide periodic updates to management and MCIT about the status of the platform services implementation for use cases.
  </li>
  <li>
   Coordinates with the Platform team for the integration of Use cases with Platform.
  </li>
  <li>
   Prepares MoMs for relevant workshops and meetings.
  </li>
  <li>
   Oversee technical design and implementation of the Platform services to the Use case solution providers by coordinating with technical teams to ensure smooth onboarding experience for the use provider.
  </li>
  <li>
   Leads the implementation and support of services provided by platform to use case solutions.
  </li>
  <li>
   Develop a work schedule for efficient use case Onboarding from each vendors&rsquo; perspective on platform.
  </li>
  <li>
   Undergo the process of analysis in order to fulfil the requirement of the systems involved.
  </li>
  <li>
   Define tools to keep track of the Platform services for the use cases.
  </li>
  <li>
   Ensure constant alignment between the central platform and the use cases developers.
  </li>
  <li>
   Evaluate team's work processes and best practices and implement changes to streamline operations if needed.
   <br/>
   <br/>
  </li>
 </ul>
 Provides periodic status updates for platform services operations to the use case solution providers.
 <br/>
 <br/>
 <strong>
  Skills &amp; Abilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 02-04 years overall IT industry experience.
  </li>
  <li>
   Minimum of 02 years in a solution or technical architect role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms.
   <br/>
   <br/>
  </li>
 </ul>
 Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.
 <br/>
 <br/>
 <ul>
  <li>
   Experience with any claims-based authentication (SAML/OAuth/OIDC), MFA, JIT, and/or RBAC / Ping etc.
   <br/>
   <br/>
  </li>
 </ul>
 Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.
 <br/>
 <br/>
 <ul>
  <li>
   Managed the end-to-end lifecycles of a project/product in solution architect capacity
  </li>
  <li>
   Experience with mission critical technology components with DR capabilities.
  </li>
  <li>
   Extensive experience in financial management, solution plan development and product cost estimation.
  </li>
  <li>
   Solid business acumen, management and marketing communication skills.
  </li>
  <li>
   Significant experience in presenting ideas, products, concept papers to varied audiences.
  </li>
  <li>
   Experience coaching and mentoring others.
  </li>
  <li>
   Leadership capability and proven ability to manage difficult stakeholders.
  </li>
  <li>
  </li>
  <li>
   Experience supporting peer teams and their responsibilities; such as infrastructure, operations, engineering, info-security
   <br/>
   <br/>
  </li>
 </ul>
 #CustomerSuccess #SolutionArchitecture #CloudSolutions #Azure #IaaS #PaaS #SaaS #TechnicalOnboarding #ProjectManagement #OperationsManagement #StakeholderManagement #BusinessDevelopment #WorkflowOptimization #SolutionDelivery #CloudSecurity #IdentityManagement #RBAC #MFA #SAML #OAuth #OIDC #DisasterRecovery #TechnicalIntegration #ProcessImprovement #CrossFunctionalCollaboration #TeamLeadership #Mentoring #ProductLifecycleManagement #StatusReporting #ProposalDevelopment #TrainingAndEnablement
 <br/>
 <br/>
 Skills: project,azure,iaas,customer,operations
</div>


Customer Success Engineer

PROZ TECHNOLOGIES

<p>Hello,<br/>Greetings from Proztec Qatar! I hope everything is going well with you.</p><p>We are thrilled to extend multiple exciting job opportunities, and currently, we are hiring for the role of <b>Customer Success Engineer</b> with one of our prestigious clients in Qatar. Below, you will find details of the role, key responsibilities, and requirements.</p><p><b>JOB OVERVIEW</b></p><p><b>JOB TITLE : Customer Success Engineer</b></p><p><b>LOCATION : </b> Doha, Qatar</p><p><b>GENERAL JOB DESCRIPTION</b></p><p><b>Customer Success Engineer acts as the single point of contact for the customer for through out the whole engagement from inception to delivery to operations till the contract is concluded. </b></p><p><b>DUTIES &amp; RESPONSIBILITIES</b></p><p>Essential Functions of the Job:</p><p>Business Development:</p><p>&middot; Support Business Lead in providing demos, arranging and carrying out workshops for the showcasing the Tasmu Platform services and offerings.</p><p>&middot; Support Business Lead in developing and presenting Tasmu Platform value propositions to smart solutions tailored to meet specific requirements of Sector Owners, showcasing how platform can address their needs.</p><p>&middot; Account Management &ndash; Support Business lead in account management functions</p><p>&middot; Proposal Development &ndash; Develop solutions proposals for Tasmu platform engagements.</p><p>Project Management and Operations Management:</p><p>&middot; Oversee the solutioning, implementation &amp; operations of Tasmu platform services to Smart Solutions from project management as well as technical aspects.</p><p>&middot; Manage, coordinate with all the stake holders (vendors, regulatory, customer, government etc) to ensure smooth implementation of use cases on Tasmu platform.</p><p>&middot; Provide periodic updates to management and MCIT about the status of the Tasmu platform services implementation for use cases.</p><p>&middot; Coordinates with the TASMU Platform team for the integration of Use cases with TASMU Platform.</p><p>&middot; Prepares MoMs for relevant workshops and meetings.</p><p>&middot; Arranges Ooredoo Consortium logistics (e.g. passes/rooms/wifi&hellip;).</p><p>&middot; Oversee technical design and implementation of the Tasmu Platform services to the Use case solution providers by coordinating with technical teams to ensure smooth onboarding experience for the use provider.</p><p>&middot; Leads the implementation and support of services provided by Tasmu platform to use case solutions.</p><p>&middot; Develop a work schedule for efficient use case Onboarding from each vendors&rsquo; perspective on Tasmu platform.</p><p>&middot; Undergo the process of analysis in order to fulfil the requirement of the systems involved.</p><p>&middot; Define tools to keep track of the Tasmu Platform services for the use cases.</p><p>&middot; Ensure constant alignment between the central platform and the use cases developers.</p><p>&middot; Evaluate team's work processes and best practices and implement changes to streamline operations if needed.</p><p>&middot; Provides periodic status updates for Tasmu platform services operations to the use case solution providers.</p><p><b>SKILLS &amp; ABILITIES</b></p><p>&middot; Minimum of 02-04 years overall IT industry experience.</p><p>&middot; Minimum of 02 years in a solution or technical architect role using service and hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms.</p><p>&middot; Experience in architecting and designing technical solutions for Microsoft-centric solutions based on industry standards using (Azure) IaaS, PaaS and SaaS capabilities.</p><p>&middot; Experience with any claims-based authentication (SAML/OAuth/OIDC), MFA, JIT, and/or RBAC / Ping etc.</p><p>&middot; Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM, etc.</p><p>&middot; Managed the end-to-end lifecycles of a project/product in solution architect capacity</p><p>&middot; Experience with mission critical technology components with DR capabilities.</p><p>&middot; Extensive experience in financial management, solution plan development and product cost estimation.</p><p>&middot; Solid business acumen, management and marketing communication skills.</p><p>&middot; Significant experience in presenting ideas, products, concept papers to varied audiences.</p><p>&middot; Experience coaching and mentoring others.</p><p>&middot; Leadership capability and proven ability to manage difficult stakeholders.</p><p>&middot; Experience supporting peer teams and their responsibilities; such as infrastructure, operations, engineering, info-security.</p><p>If you are interested and ready to proceed, kindly share your CV in Word format along with the following details:</p><p>Name:</p><p>Nationality:</p><p>Total Experience:</p><p>Relevant Experience:</p><p>Current Location:</p><p>Visa Status:</p><p>Current Salary:</p><p>Expected Salary:</p><p>Notice Period:</p><p>About Proztec:<br/>Proz Technologies (PROZTEC) is a leading ICT specialist firm based in Doha, Qatar (a tax-free country) with over 300 employees. We look forward to the possibility of welcoming you to our growing team.</p><p>Thanks &amp; regards,<br/>Syeda Humera<br/>Recruitment Consultant<br/>Proz Technologies<br/>M: 974-70955929<br/>P: 974-4442-0050 Ext: 109<br/>www.proztec.com</p><p>Job Type: Permanent</p><p>Pay: QAR15,000.00 - QAR20,000.00 per month</p>

Starlink Qatar

<div>
 <p>
  We are seeking a highly motivated
  <strong>
   Customer Success Engineer
  </strong>
  to serve as the primary technical and operational liaison between the organization and its customers throughout the entire engagement lifecycle from solution introduction and onboarding to implementation, operations, and contract completion.
 </p>
 <p>
  The role combines
  <strong>
   technical expertise, project coordination, and customer relationship management
  </strong>
  to ensure the successful adoption, integration, and operation of digital platform services and smart solutions. The Customer Success Engineer will collaborate with internal teams, external vendors, government entities, and customers to deliver scalable, secure, and high-performing solutions aligned with business objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   Customer Engagement &amp; Business Support
  </strong>
 </p>
 <ul>
  <li>
   Act as the
   <strong>
    primary point of contact for customers
   </strong>
   throughout the full engagement lifecycle, ensuring a smooth transition from onboarding to operations.
  </li>
  <li>
   Support business development initiatives by
   <strong>
    assisting in product demonstrations, workshops, and technical presentations
   </strong>
   for digital platform services and smart solutions.
  </li>
  <li>
   Collaborate with business teams to
   <strong>
    develop tailored value propositions and technical solutions
   </strong>
   that address specific customer and sector requirements.
  </li>
  <li>
   Support account management activities by maintaining strong relationships with key stakeholders.
  </li>
  <li>
   Assist in the preparation of
   <strong>
    technical proposals, solution architecture documentation, and engagement strategies
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Solution Implementation &amp; Project Management
  </strong>
 </p>
 <ul>
  <li>
   Oversee the
   <strong>
    design, implementation, and operational management
   </strong>
   of platform services supporting smart solutions.
  </li>
  <li>
   Coordinate with internal teams, vendors, regulators, government entities, and customers to ensure
   <strong>
    smooth delivery and implementation of solutions
   </strong>
   .
  </li>
  <li>
   Monitor project progress and provide
   <strong>
    regular updates to leadership and key stakeholders
   </strong>
   regarding project status, milestones, and operational performance.
  </li>
  <li>
   Lead and support the
   <strong>
    technical onboarding process for solution providers and vendors
   </strong>
   integrating with the platform.
  </li>
  <li>
   Ensure
   <strong>
    seamless integration between platform services and third-party solutions
   </strong>
   through coordination with engineering and integration teams.
  </li>
  <li>
   Develop structured onboarding plans and schedules for
   <strong>
    efficient vendor and use-case onboarding
   </strong>
   .
  </li>
  <li>
   Prepare meeting minutes, documentation, and follow-ups for workshops, stakeholder meetings, and project reviews.
  </li>
  <li>
   Coordinate logistical requirements for consortium partners and stakeholders during project engagements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Platform Operations &amp; Service Management
  </strong>
 </p>
 <ul>
  <li>
   Lead the
   <strong>
    implementation, operational monitoring, and ongoing support of platform services
   </strong>
   used by smart solutions and partners.
  </li>
  <li>
   Define and implement
   <strong>
    tracking tools and operational frameworks
   </strong>
   to monitor platform service performance and service adoption.
  </li>
  <li>
   Maintain alignment between the
   <strong>
    central platform architecture and external solution developers
   </strong>
   to ensure consistency and interoperability.
  </li>
  <li>
   Evaluate operational workflows and recommend improvements to
   <strong>
    optimize efficiency, scalability, and service delivery
   </strong>
   .
  </li>
  <li>
   Provide periodic operational reports and service performance updates to stakeholders and solution providers.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    2&ndash;4 years of experience in the IT industry
   </strong>
   , preferably within cloud, digital platforms, or enterprise solutions.
  </li>
  <li>
   At least
   <strong>
    2 years of experience in a technical solution, system engineering, or solution architecture role
   </strong>
   .
  </li>
  <li>
   Experience managing
   <strong>
    end-to-end project or product lifecycles
   </strong>
   in a technical capacity.
  </li>
 </ul>
 <p>
  <strong>
   Technical Expertise
  </strong>
 </p>
 <ul>
  <li>
   Strong experience with
   <strong>
    cloud technologies and hosting environments
   </strong>
   , including:
  </li>
  <li>
   Private and Public Cloud
  </li>
  <li>
   IaaS, PaaS, and SaaS platforms
  </li>
  <li>
   Experience designing
   <strong>
    Microsoft-based cloud solutions
   </strong>
   , particularly using
   <strong>
    Microsoft Azure
   </strong>
   .
  </li>
  <li>
   Knowledge of
   <strong>
    identity and access management technologies
   </strong>
   , including:
  </li>
  <li>
   SAML
  </li>
  <li>
   OAuth
  </li>
  <li>
   OpenID Connect (OIDC)
  </li>
  <li>
   Multi-Factor Authentication (MFA)
  </li>
  <li>
   Role-Based Access Control (RBAC)
  </li>
  <li>
   Familiarity with
   <strong>
    cloud security best practices
   </strong>
   , including:
  </li>
  <li>
   Encryption (at rest and in transit)
  </li>
  <li>
   Tenant isolation
  </li>
  <li>
   Key management
  </li>
  <li>
   Vulnerability assessments
  </li>
  <li>
   Application firewalls
  </li>
  <li>
   SIEM platforms
  </li>
  <li>
   Experience working with
   <strong>
    mission-critical systems with disaster recovery (DR) capabilities
   </strong>
   .
  </li>
 </ul>
 <p>
  <strong>
   Business &amp; Professional Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong
   <strong>
    project coordination and stakeholder management abilities
   </strong>
   .
  </li>
  <li>
   Experience working with
   <strong>
    cross-functional teams including engineering, infrastructure, operations, and information security
   </strong>
   .
  </li>
  <li>
   Solid
   <strong>
    business acumen and financial awareness
   </strong>
   , including solution planning and cost estimation.
  </li>
  <li>
   Excellent
   <strong>
    communication and presentation skills
   </strong>
   with the ability to present complex technical solutions to diverse audiences.
  </li>
  <li>
   Proven ability to
   <strong>
    manage challenging stakeholders and complex project environments
   </strong>
   .
  </li>
  <li>
   Experience mentoring or supporting team members is an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Experience working in
   <strong>
    smart city, digital platform, IoT, or large-scale enterprise solutions environments
   </strong>
   .
  </li>
  <li>
   Certifications related to
   <strong>
    cloud platforms (Azure), project management, or solution architecture
   </strong>
   are highly desirable.
  </li>
 </ul>
</div>


<div><div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.</div><div></div><div>
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.</div><div></div><div>
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.</div><div></div><div>
Job Description</div><div></div><div>
Sprinklr is a unified customer experience management (Unified-CXM) platform for modern enterprises with employees around the world helping valuable brands make their customers happier.</div><div></div><div>
Learn more about our culture and how we make our employees happier through <div>The Sprinklr Way.</div></div><div>
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more than 1,000 of the world&rsquo;s most valuable enterprises &mdash; global brands like Microsoft, P&amp;G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through <div>The Sprinklr Way</div>.</div><div></div><div>
What you will do:</div><div>
Discover and realise ongoing success criteria for Sprinklr clients with the following:</div><ul><li><div>
Manage and optimise configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.</div></li></ul><ul><li><div>
Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.</div></li></ul><ul><li><div>
Maintain platform relevancy according to changes business needs.</div></li></ul><ul><li><div>
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.</div></li></ul><ul><li><div>
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.</div></li></ul><ul><li><div>
Ensure that every client derives the most value possible from the Sprinklr platform.</div></li></ul><ul><li><div>
Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts.</div></li></ul><ul><li><div>
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.</div></li></ul><div>
Who You Are &amp; What Makes You Qualified:</div><ul><li><div>
Business-level fluency in Arabic and English essential.</div></li></ul><ul><li><div>
Experience in Enterprise Software deployment management and/or implementation.</div></li></ul><ul><li><div>
Excellent written and verbal communication skills in Arabic and English</div></li></ul><ul><li><div>
Strong technical background with advanced computer skills.</div></li></ul><ul><li><div>
Ability to work independently and as a member of a team.</div></li></ul><ul><li><div>
Demonstrate experience and a passion for the social media technology universe.</div></li></ul><ul><li><div>
Extremely strong communication and presentation skills.</div></li></ul><ul><li><div>
Ability to work effectively under tight deadlines and juggle several assignments simultaneously.</div></li></ul><ul><li><div>
Fluency in social media platforms and direct experience in working with or for social media management software is preferred. CCaaS experience highly advantageous.</div></li></ul><ul><li><div>
Passion for solving client challenges and commitment to client delight.</div></li></ul><div></div><div>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:</div><ul><li><div>
Lead a new category of enterprise software that we call Unified-CXM.</div></li></ul><ul><li><div>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</div></li><li><div>
Create a culture of customer obsession, with trust, teamwork, and accountability.</div></li></ul><div></div><div>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.</div><div></div><div><br>
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.</div><div></div><div>
To learn more about employee benefits by region, <div>click here</div>.</div><div></div><div>
To learn more about all-things-Sprinklr, visit our candidate resource hub <div>here</div>.</div><div></div><div>
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.</div><div></div><div>
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.</div><div></div><div><br>
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.</div><div></div><div>
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please <div>review</div> the Federal Trade Commission's advice to avoid these types of scams.</div><div></div><div>
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div></div><div></div>

Managed Services Consultant - Senior

Mastercard

<div>
 <strong>
  Our Purpose
  <br/>
  <br/>
 </strong>
 <em>
  Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
  <br/>
  <br/>
 </em>
 <strong>
  <strong>
   Title And Summary
   <br/>
   <br/>
  </strong>
 </strong>
 Manager, Technology Account Manager, Kuwait
 <br/>
 <br/>
 <ul>
  <li>
   Acts as a project manager and key end-to-end resource lead on small to mid-sized projects
  </li>
  <li>
   Supports the product delivery process by developing delivery process maps and by completing assigned tasks for the delivery process
  </li>
  <li>
   Contributes to the delivery of integrated solutions that address customer needs
  </li>
  <li>
   Supports Customer Delivery teams, internal partners and key stakeholders to provide support in a market or region
  </li>
  <li>
   Researches and delivers solutions for complex problems and responds to inquiries on products and tools for internal and customers
  </li>
  <li>
   Analyzes data from product delivery projects and reports on performance relative to success metrics
  </li>
  <li>
   Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs
  </li>
  <li>
   Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Moderate professional experience in financial services, cards, payments or another related field
  </li>
  <li>
   Understands MasterCard&rsquo;s product delivery process
  </li>
  <li>
   Experience working at MasterCard facilities and on Customer business locations
  </li>
  <li>
   Lives in Kuwait
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Corporate Security Responsibility
  <br/>
  <br/>
 </strong>
 All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:
 <br/>
 <br/>
 <ul>
  <li>
   Abide by Mastercard&rsquo;s security policies and practices;
  </li>
  <li>
   Ensure the confidentiality and integrity of the information being accessed;
  </li>
  <li>
   Report any suspected information security violation or breach, and
  </li>
  <li>
   Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
  </li>
 </ul>
</div>


Manager, Technology Account Manager, Kuwait

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