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customer success manager

ALM Data Systems

<p><b>Job Description: Customer Success Manager</b></p><p><b>Location:</b> Doha, Qatar</p><p><b>Company Overview</b></p><p>ALM DataSystems (ALM) is a leading ICT and Systems Integration company in Qatar, delivering end-to-end solutions across Cloud, Cybersecurity, Digital Transformation, Networking, Datacenter, AV, and Managed Services. We help organizations adapt to the future with tailored technology solutions that convey impact and drive business growth.</p><p><b>Role Summary</b></p><p>The Customer Success Manager (CSM) is responsible for ensuring that ALM&rsquo;s clients achieve maximum value from our solutions and services. You will act as the primary relationship owner, driving client satisfaction, retention, renewals, and service expansion. The CSM will work closely with technical teams, project managers, sales, and support to ensure the customer journey is seamless and aligned with ALM&rsquo;s standards of excellence.</p><p><b>Key Responsibilities</b></p><p><b>Customer Relationship Management</b></p><ul><li>Serve as the main point of contact for assigned enterprise and government clients.</li><li>Build strong, long-term, trust-based relationships with key stakeholders.</li><li>Conduct regular business reviews, check-ins, and client health assessments.</li></ul><p><b>Service Delivery &amp; Support Coordination</b></p><ul><li>Ensure clients receive timely and high-quality service deliverables.</li><li>Coordinate with project teams, support engineers, and vendors to resolve issues and track SLAs.</li><li>Monitor service performance and proactively address potential service disruptions.</li></ul><p><b>Customer Success &amp; Value Realization</b></p><ul><li>Understand client objectives and ensure ALM solutions meet business outcomes.</li><li>Drive product/service adoption, utilization, and user onboarding.</li><li>Identify opportunities to enhance client ROI across cloud, network, cybersecurity, and other ICT solutions.</li></ul><p><b>Retention, Renewal &amp; Growth</b></p><ul><li>Manage contract renewals, SLA extensions, and upsell opportunities.</li><li>Identify expansion opportunities and work with Sales to position new services or upgrades.</li><li>Minimize churn and maintain strong customer health metrics.</li></ul><p><b>Documentation &amp; Reporting</b></p><ul><li>Maintain accurate records of customer interactions, issues, and action items.</li><li>Prepare customer performance reports, SLA dashboards, and review decks.</li><li>Track KPIs such as NPS, response time, resolution time, satisfaction scores, and service quality.</li></ul><p><b>Qualifications &amp; Experience</b></p><p><b>Required</b></p><ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>3&ndash;5 years of experience in Customer Success, Account Management, or Service Delivery within ICT or Systems Integration.</li><li>Strong understanding of IT infrastructure, cloud, networking, cybersecurity, and managed services and CISCO products.</li><li>Excellent communication, client-handling, and stakeholder management skills.</li><li>Strong problem-solving ability and a customer-centric mindset.</li><li>Proficiency in Microsoft Office, CRM systems, and customer success tools.</li></ul><p><b>Preferred</b></p><ul><li>Experience working with enterprise or government clients in the GCC region.</li><li>Background in project coordination or service delivery.</li><li>Certifications such as ITIL, Customer Success Management, or cloud vendor certifications (AWS/Azure).</li><li>Arabic language skills (advantage).</li></ul><p><b>Key Skills &amp; Attributes</b></p><ul><li>Customer-oriented with strong relationship-building abilities.</li><li>Excellent presentation and negotiation skills.</li><li>Ability to handle pressure and manage priorities effectively.</li><li>Proactive, organized, and detail-oriented.</li><li>Strong team player who collaborates effectively with technical and non-technical teams.</li></ul><p>Job Type: Full-time</p>

Customer Success Manager

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader"><b>WELCOME TO </b><b>SITA</b><b>
</b></h2><p>At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.</p><p></p><p><br>
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a <b>Great Place to Work&reg;</b> by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.</p><p></p><p><br>
Are you ready to love your job?</p><p></p><p><br>
The adventure begins right here, with you, at SITA.</p><div></div><div><b><br>
ABOUT THE ROLE &amp; TEAM</b></div><p><br>
At SITA we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals objectives and outcomes. As a Manager Customer Operations you would be responsible for executing against our promises ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA product &amp; services to ensure we can retain and expand the account revenue.</p><div></div><div><br>
 <b>WHAT YOU&rsquo;LL DO</b></div><div><br>
</div><ul><li>Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.</li><li>
Provide proactive tactical innovative advice to customers.</li><li>
Owns End-to-End Operational Escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed at an early phase.</li><li>
Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.</li><li>
Lead the Continual Process Improvement process with the customer including recommendations for service upgrades and proactively monitor SITA customer services identify improvement and risk areas and own the various service improvement plans.</li><li>
Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.</li><li>
Manage other client service staff assigned to support the customer.</li><li>
Manage third party supplier/s according to contract specifications.</li><li>
Contribute with Sales and Bid teams to developing customer proposals by identifying any local factors that may impact on the operational model and/or associated internal and external costs.</li></ul>
Qualifications:
<div><b>
Who You Are</b></div><br>
<ul><li>
Bachelor&rsquo;s degree in IT, Telecom, or equivalent.</li><li><p>
5+ years of customer facing experience delivering IT services to internal or external customers.</p></li><li><p>
5+ years of experience in Airline / Air Transport industry is a plus.</p></li><li>
for this role the candidate will work full-time at the customer side&quot; Hamad International Airport&quot;.</li></ul><div><b><br>
EXPERIENCE:</b></div><ul><li><b><br>
Proven track record in operational leadership</b> with 4+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.</li><li><b>
Demonstrated success in relationship and stakeholder management</b>: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.</li><li><b>
Experience with onboarding and training customers</b>: Ability to guide customers through the initial setup and ongoing use of a product or service.</li><li><b>
Experienced in driving business growth through operational insights</b>: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.</li><li><b>
Operational project coordination</b>: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.</li><li><b>
Proficient in data analysis and operational reporting</b>: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.</li></ul><div><b><br>
KNOWLEDGE:</b></div><ul><li><b><br>
Deep understanding of operational strategies in customer success</b>: Well-versed in best practices and processes that improve customer experience and team efficiency.</li><li><b>
Ability to align operational activities with business goals</b>: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.</li><li><b>
Familiarity with operational and customer success KPIs</b> such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Health Scores</li><li><b>
Technically competent with products and systems</b>: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.</li><li><b>
Analytic thinking</b> with problem solving as primary outcome.</li></ul><div><b><br>
SKILLS:</b></div><ul><li><b><br>
Strong communication and stakeholder management</b>: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.</li><li><b>
Excellent problem-solving and critical thinking</b>: Capable of analyzing operational challenges and implementing practical, scalable solutions.</li><li><b>
People leadership and team engagement</b>: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.</li><li><b>
Exceptional time management and organizational ability</b>: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.</li></ul><div></div><div><b><br>
NICE-TO-HAVE</b></div><div><br>
</div><ul><li>Experience in a complex multi-cultural matrix management organization</li><li>
ITIL Certification</li></ul><div></div><h2 class="jobSectionHeader"><b><br>
</b></h2><h2 class="jobSectionHeader"><b>
WHAT WE OFFER</b></h2><div></div><div><br>
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.</div><div></div><div><br>
 <b>Flex Week:</b> Work from home up to 2 days/week (depending on your team's needs)</div><div></div><ul><li><br>
<b>Flex Day:</b> Make your workday suit your life and plans.</li></ul><div></div><div><br>
 <b>Flex-Location:</b> Take up to 30 days a year to work from any location in the world.</div><div></div><div><br>
 <b>Employee Wellbeing:</b> We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.</div><div></div><div><br>
 <b>Professional Development:</b> Level up your skills with our training platforms, including LinkedIn Learning!</div><div></div><div><br>
 <b>Competitive Benefits:</b> Competitive benefits that make sense with both your local market and employment status.</div><div></div><div><i><br>
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</i></div></div><div></div>

Manager Customer Operations (IT & Airport Experience)

Starlink Qatar

<div>
 <p>
  📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 </p>
 <p>
  We are seeking a proactive and customer-centric Customer Success Engineer to join our team in Doha, Qatar. In this pivotal role, you will be the primary liaison for our clients, ensuring the successful delivery and optimization. You will manage the end-to-end customer engagement lifecycle, from preparing tailored proposals to overseeing project execution and ensuring timely issue resolution. Collaborating closely with internal technical, operational, and business teams, you will drive customer satisfaction by delivering solutions on time, within scope, and on budget. Your expertise in cloud platforms, stakeholder management, and project coordination will be crucial for maintaining transparency and fostering continuous improvement. This position is ideal for a problem-solver who thrives in a fast-paced environment and is dedicated to helping customers achieve maximum value from our digital solutions.
 </p>
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  <br/>
 </p>
 <p>
  🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 </p>
 <p>
  &rtrif; Bachelor&rsquo;s degree in Engineering, Computer Science, Information Technology, or a related field.
 </p>
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  &rtrif; 4&ndash;5 years of professional experience in customer success, solution delivery, or technical project coordination.
 </p>
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  &rtrif; Demonstrated experience in stakeholder management, working with both internal cross-functional teams and external clients.
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  &rtrif; Solid understanding of cloud platforms and digital solutions, including key security and compliance controls (e.g., encryption, firewalls, SIEM).
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  &rtrif; Proven ability to prepare proposals and manage the delivery of bespoke customer solutions.
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  &rtrif; Proficiency in project management tools such as Jira, Trello, or Microsoft Project.
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  &rtrif; Excellent verbal and written communication skills in English, with the ability to present complex ideas to diverse audiences.
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  &rtrif; Strong analytical skills with experience using tools like Power BI or advanced Microsoft Excel for reporting and insights.
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 <p>
  <br/>
 </p>
 <p>
  ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 </p>
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  &rtrif; Master&rsquo;s degree in a relevant technical or business field.
 </p>
 <p>
  &rtrif; Proficiency in Arabic.
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  &rtrif; Experience with CRM platforms like Salesforce or HubSpot.
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  &rtrif; Familiarity with smart city programs or large-scale technology initiatives.
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  &rtrif; Basic knowledge of SQL for data analysis.
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</div>


Customer Success Engineer

ALI BIN ALI

<div>
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   Works with the service and project Operation team to ensure quality services are delivered as agreed with the customer.
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   Coordinate with Finance team to ensure proper invoices are produced and payment are collected as agreed with the customer. Manage relationships with key customers at the opportunity management level
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  </li>
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   Manage relationships with partners
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  </li>
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   Ensure quality of services provided.
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  </li>
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   Create and expand customer base in line with Enterprise strategies by covering all of assigned accounts
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  </li>
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   Works with partners and suppliers regarding Pricing information, new products, delivery issues and market coverage.
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  </li>
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   Responsible for preparing commercial proposals to customers and submit technical and commercial proposals to customers.
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  </li>
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   Market Intelligence including competitive information
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  </li>
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   Sales &amp; Financial reports
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   Pipeline Management
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  </li>
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   Prepare costing sheets to view GP value achieved in each sale.
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  </li>
  <li>
   Keep up to date of latest technologies and products
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  </li>
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   Be up to date and research on emerging technologies impact on customers&rsquo; business
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  </li>
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   Recommends new ideas to increase customer satisfaction and sales.
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  </li>
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   Recommends new markets to be covered
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  </li>
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   Recommends new products and new partnerships
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   Inputs in development of short-, medium- and long-term sales and organization strategy.
  </li>
 </ul>
</div>


Senior Account Manager

Anuvu

<div>
 <p>
  <strong>
   About Anuvu
  </strong>
 </p>
 <p>
  For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as Southwest Airlines, Norwegian Cruise Lines, Cathay Pacific and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.
 </p>
 <p>
  Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Be Part of the Movement
  </strong>
 </p>
 <p>
  Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.
 </p>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  The Account Director is responsible for building long term relationships with our clients. The incumbent will be responsible for a portfolio of airlines or a large strategic account, develop new business from existing customers and actively seek new sales opportunities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location: Qatar
 </p>
 <p>
  This role will be on a hybrid work arrangement, with time balanced between the office, client and home.
 </p>
 <p>
  Native Arabic speakers are preferred.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Be Doing
  </strong>
 </p>
 <ul>
  <li>
   Provide our clients with the best customer experience in the industry
  </li>
  <li>
   Will be the primary contact for all customer account management matters, including content selection &amp; service delivery.
  </li>
  <li>
   Build and maintain strong, long-lasting relationships.
  </li>
  <li>
   Negotiate contracts and close agreements that maximize revenue and margin.
  </li>
  <li>
   Ensure the timely and successful delivery of our solutions according to customer needs, objectives and SLA's.
  </li>
  <li>
   Maintain account management plans and develop a solution orientated approach to drive account growth.
  </li>
  <li>
   Develop and coach new members of the team.
  </li>
  <li>
   Clearly communicate the progress of initiatives to internal and external stakeholders.
  </li>
  <li>
   Maintain a strong industry network to leverage sales opportunities.
  </li>
  <li>
   Source, analyze and share competitor intelligence, market data and industry trends for their airlines.
  </li>
  <li>
   Exemplify the company core values and behaviours.
  </li>
  <li>
   Deliver continuous improvement efficiencies.
  </li>
  <li>
   Coach and develop a diverse and inclusive team.
  </li>
  <li>
   Provide general leadership support across your location and the wider teams.
  </li>
  <li>
   Ensure regular, relevant and effective communication with key stakeholders, across the function and throughout the department.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Expectations
  </strong>
 </p>
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  <li>
   Flexibility to attend meetings outside of standard working hours and travel as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Management of accounts with revenue of $1m plus
  </li>
  <li>
   Managing teams (directly or indirectly), within a matrix organization
  </li>
  <li>
   Commercial &amp; financial acumen
  </li>
  <li>
   Commercial negotiation and / or legal contracting experience
  </li>
 </ul>
 <p>
  <strong>
   This Might Be the Right Place if You&hellip;.
  </strong>
 </p>
 <ul>
  <li>
   Are a team fit; can help advance our global, inclusive culture
  </li>
  <li>
   Are self-starter who likes to roll up your sleeves and take initiative with minimal direction
  </li>
  <li>
   Can think about tomorrow, while getting your work done today
  </li>
  <li>
   Are a collaborative team player; primary audience will be internal teams
  </li>
  <li>
   Are curious and open to learning and finding new solutions
  </li>
  <li>
   Are able to provide and accept feedback in a constructive manner
  </li>
  <li>
   Are organized, have strong communication skills, and do whatever it takes to get things done
  </li>
 </ul>
 <p>
  <strong>
   The Benefits of Working Here
  </strong>
 </p>
 <p>
  A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation.
 </p>
 <p>
  <strong>
   Advanced | Agile | Applied
  </strong>
 </p>
 <p>
  Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability or protected status.
 </p>
 <p>
  <strong>
   Let Innovation Move You.
  </strong>
 </p>
 <p>
  <strong>
   #LI-Hybrid
  </strong>
 </p>
</div>


Client Account Manager - media and entertainment

World of Hospitality

<p>As the Restaurant Manager, you will oversee daily restaurant operations, lead and motivate the team, ensure service standards are consistently met, handle customer relations, and support overall operational success. Strong leadership, communication skills, and a passion for delivering outstanding service are essential.</p><p>Job Type: Full-time</p>

Restaurant Manager

<p>As the Assistant Restaurant Manager, you will assist in managing front-of-house operations, supervise staff, ensure service standards are consistently delivered, handle customer interactions, and contribute to the overall success of the restaurant. Strong teamwork, leadership potential, and a passion for hospitality are essential.</p><p>Job Type: Full-time</p>

Assistant Restaurant Manager

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