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customer support engineer

DXC Technology

<div>Job Description:
DXC Technology (NYSE: DXC) is the world&rsquo;s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company&rsquo;s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.
We are currently looking for:
Onsite Support Engineer
Job location: onsite in Riyadh
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to Desktops, Laptops, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
Responsibilities<ul><li>
Provide technical support in infrastructure services, responding to issues and assisting in tasks.</li><li>
Support the development of infrastructure documentation, including incident logs and records.</li><li>
Proficient knowledge and understanding of Desktop software and hardware technologies.</li><li>
Troubleshooting issues on Windows Clients (End user machines)</li><li>
Experience with Service management tool</li><li>
Should have good knowledge on EUC tools, remote support tools, MS office and outlook.</li><li>
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role</li><li>
Working knowledge of office automation products and computer peripherals, like printers and scanners</li><li>
Excellent problem-solving and multitasking skills</li><li>
Customer-oriented attitude.</li></ul>
Basic Qualifications:<ul><li>
Bachelor's degree in a relevant field or equivalent combination of education and experience</li><li>
Typically, 1+ years of relevant work experience</li><li>
Proven experience in infrastructure technology analysis</li><li>
Proficiencies in data analysis and technical knowledge</li><li>
A continuous learner that stays abreast with industry knowledge and technology</li></ul>
Other Qualifications:<ul><li>
An advanced degree in a relevant field is a plus</li><li>
Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li></ul>
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

Onsite Support Engineer

ALPHA PLUS

Job Summary:We are seeking a skilled and focused IT Support Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to end-users across various hardware, software, and network systems. You will play a critical part in maintaining our IT infrastructure and ensuring seamless day-to-day operations.Key Responsibilities:<ul><li>Provide first- and second-line technical support via phone, email, or in-person</li><li>Diagnose and resolve hardware, software, and networking issues on desktops, laptops, mobile devices, and other peripherals</li><li>Install, configure, and maintain operating systems and applications (Windows, macOS, Linux)</li><li>Support Active Directory, Microsoft 365, and other enterprise applications</li><li>Monitor and maintain IT systems, networks, and security tools</li><li>Document issues, resolutions, and updates in a ticketing system (e.g., ServiceNow, Jira, Zendesk)</li><li>Manage user accounts, access controls, and system permissions</li><li>Escalate complex problems to appropriate internal teams or external vendors</li><li>Assist with IT projects such as system upgrades, migrations, and rollouts</li><li>Educate users on IT policies and best practices</li></ul>Requirements:<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience)</li><li>2+ years of experience in an IT support or help desk role</li><li>Strong knowledge of Windows and macOS operating systems</li><li>Familiarity with Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS, DHCP)</li><li>Experience with remote support tools and ticketing systems</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks in a fast-paced environment</li><li>CompTIA A+, Network+, or Microsoft certifications</li><li>Experience with cloud platforms (Azure, AWS, Google Workspace)</li></ul>Transferable IqamaImmediate JoinerJob Type: Full-time

IT Support Engineer

Norconsult Telematics

<div>
 
 
 Position Objective:
 
 
 
 Provide timely and effective technical support for users, systems, and applications across the organization. The Technical Support Engineer will ensure the stability, accessibility, and security of IT infrastructure, assisting end-users and technical teams with troubleshooting, issue resolution, and system monitoring.
 
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Deliver first and second-level technical support for software, hardware, and network issues, ensuring minimal disruption to operations.
 </li>
 <li>
 Monitor system performance and availability, identifying and addressing technical incidents in real-time.
 </li>
 <li>
 Support internal teams in the configuration, deployment, and maintenance of workstations, applications, and access controls.
 </li>
 <li>
 Collaborate with DevOps, Infrastructure, and Security teams to escalate and resolve complex issues.
 </li>
 <li>
 Document troubleshooting steps, resolutions, and system changes to maintain an accurate knowledge base.
 </li>
 <li>
 Assist in managing user accounts, permissions, and authentication policies (e.g., LDAP, Active Directory, SSO).
 </li>
 <li>
 Support containerized environments (e.g., Kubernetes/OpenShift) in collaboration with platform engineers, if applicable.
 </li>
 <li>
 Contribute to incident response and root cause analysis processes.
 </li>
 <li>
 Provide technical training and guidance to end-users when necessary.
 </li>
 <li>
 Ensure adherence to SLAs and internal IT security protocols.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related technical field.
 </li>
 <li>
 7+ years of experience in technical support or IT helpdesk roles.
 </li>
 <li>
 Solid understanding of operating systems (Windows/Linux), networking fundamentals, and common enterprise tools.
 </li>
 <li>
 Familiarity with support in cloud, DevOps, or container-based environments is an advantage.
 </li>
 <li>
 Basic experience with ticketing systems (e.g., Jira Service Desk, ServiceNow).
 </li>
 <li>
 Ability to troubleshoot hardware, software, network, and user-access issues effectively.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 </ul>
</div>

Technical Support Engineer

OPSWAT

<div>
 OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world&rsquo;s critical infrastructure and securing our way of life.
 
 
 
 The Position
 
 
 
 This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Provides software application &amp; technical support to clients for our product catalog.
 </li>
 <li>
 Consulting with the software development team, internal users, and clients to improve application performance.
 </li>
 <li>
 Documenting new processes and improving existing processes as they come up.
 </li>
 <li>
 Communicate with internal team and supporting teams as necessary.
 </li>
 <li>
 Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
 </li>
 <li>
 Provides occasional presales and professional service/technical support as needed.
 </li>
 <li>
 Maintains case data in Salesforce and Jira.
 </li>
 <li>
 Reports bugs and flaws to the development team as discovered/encountered.
 </li>
 <li>
 Willing to provide and teach knowledge they have to their team.  Willing to learn and grow with knowledge they may lack.
 
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
 </li>
 <li>
 Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
 </li>
 <li>
 Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
 </li>
 <li>
 Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
 </li>
 <li>
 Identifies and resolves problems in a timely manner.
 </li>
 <li>
 Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.
 
 
 
 </li>
 </ul>
 
 It Would Be Nice If You Had
 
 
 
 <ul>
 <li>
 Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
 </li>
 <li>
 Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
 </li>
 <li>
 Experience with cybersecurity tools and software.
 </li>
 <li>
 Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.
 
 
 
 </li>
 </ul>
 OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
 
 
 Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
</div>

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.
 
 Key Accountability Areas
 
 Warranty Claims Support:
 
 <ul>
 <li>
 Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
 </li>
 <li>
 Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.
 </li>
 </ul>
 
 Field Commissioning Assistance:
 
 <ul>
 <li>
 Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
 </li>
 <li>
 Contribute to ensuring systems meet project specifications and compliance standards.
 </li>
 <li>
 Document commissioning issues and assist in resolving them collaboratively.
 </li>
 </ul>
 
 Project Engineering Support:
 
 <ul>
 <li>
 Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
 </li>
 <li>
 Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.
 </li>
 </ul>
 
 Technical Documentation:
 
 <ul>
 <li>
 Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
 </li>
 <li>
 Support the preparation and review of clear, concise technical reports and documentation.
 </li>
 </ul>
 
 Learning and Development:
 
 <ul>
 <li>
 Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
 </li>
 <li>
 Contribute to improving engineering workflows by supporting process enhancements under supervision.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job.
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Electrical EngineeringWork Experience 2 to 4 YearsTechnical / Functional Competencies Customer Service OrientationCustomer Service Programs
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

Technical Support Engineer - ZIV | alfanar Electric

Abunayyan Holding

<div>
 
 
 Position : After-Sales Engineer
 
 
 
 
 
 
 We are seeking an
 
 After-Sales Engineer
 
 to join our Customer Service / Support team. In this role, you will lead a technician team within production units or in the field, executing product maintenance processes, transforming parts and raw materials into complete control units, troubleshooting technical issues, and ensuring a safe and organized workspace.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide expert technical support for troubleshooting and resolving issues with RMU and MV Switchgears.
 </li>
 <li>
 Perform modification jobs as per site requirements and prepare red-line/mark-up drawings for final as-built copies.
 </li>
 <li>
 Support Head-End System integrations with utility management platforms such as NARI and Schneider.
 </li>
 <li>
 Serve as the primary post-sale contact for customers, ensuring timely and accurate resolutions.
 </li>
 <li>
 Conduct training sessions for clients and technicians on operation, troubleshooting, and maintenance of metering systems.
 </li>
 <li>
 Manage and resolve customer complaints to maintain satisfaction and trust.
 </li>
 <li>
 Ensure after-sales services comply with company standards, industry regulations, and safety protocols.
 </li>
 <li>
 Stay updated on emerging technologies, industry trends, and regulatory requirements in metering systems.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Electrical Engineering, Electronics Engineering, or a related field.
 </li>
 <li>
 Fresh experience in after-sales service, preferably in electricity or water metering industries.
 </li>
 <li>
 Hands-on experience with NB-IoT, 2G, 4G, or other IoT communication protocols is an advantage.
 </li>
 <li>
 Proficiency in diagnosing and repairing metering hardware and software.
 </li>
 <li>
 Familiarity with Head-End Systems like NARI, Schneider, or similar platforms.
 </li>
 <li>
 Experience with firmware updates and troubleshooting communication networks.
 </li>
 </ul>
 
 
 
 
 
 Working Environment:
 
 
 <ul>
 <li>
 Field visits, office environment, and repair areas.
 </li>
 <li>
 Medium physical or mental risk associated with tasks.
 </li>
 </ul>
 
 
 
 
 If you are passionate about technical support, customer engagement, and ensuring smooth operation of metering systems, we invite you to apply and grow your career with Abunayyan Group.
 
</div>

After Sales Engineer

i-MiTiGATE iNTERNATiONAL

As a Sales Engineer, you will be responsible for promoting and selling a wide range of products, including valves, pumps, pressure-independent control valves (PICVs), and heat exchangers. Reporting to the Sales Manager, you will leverage your technical knowledge and sales skills to drive growth across our various product lines and provide exceptional customer service.Key Responsibilities:<ul><li>Sales Achievement:</li></ul>o Meet and exceed sales targets set by the Sales Manager for all productcategories under the company umbrella.o Develop and implement effective sales strategies tailored to various marketsegments.<ul><li>Customer Acquisition:</li></ul>o Generate new leads, conduct product presentations, and prepare quotes forpotential customers.o Identify and pursue opportunities with both existing clients and newprospects to expand the customer base.<ul><li>Product Promotion:</li></ul>o Actively promote and sell a comprehensive product range, including valves,pumps, PICVs, and heat exchangers.o Demonstrate product features and benefits to clients, ensuring a clearunderstanding of how our solutions meet their needs.<ul><li>Technical Support and Consultation:</li></ul>o Provide technical guidance and consultative support to customers regardingproduct specifications, applications, and installation requirements.o Assist clients in evaluating their needs and selecting appropriate productsfrom the company portfolio.<ul><li>Market Analysis:</li></ul>o Monitor market trends, competitor activity, and customer feedback to informsales strategies and product improvements.o Identify potential markets for expansion and new business opportunities.Relationship Management:o Build and maintain strong relationships with customers to ensure satisfactionand foster long-term partnerships.o Follow up on customer inquiries and ensure timely resolution of any issues.<ul><li>Reporting and Administration:</li></ul>o Regularly report on sales activities, market conditions, and performancemetrics to the Sales Manager.o Maintain accurate records of sales activities, customer interactions, andpipeline status in the CRM system.<ul><li>Collaboration:</li></ul>o Work closely with other departments, including marketing, logistics, andtechnical support, to ensure seamless service delivery and align strategies.<ul><li>Additional Duties:</li></ul>o Perform any other tasks as assigned by the Sales Manager that align with therole of Sales Engineer.Qualifications:<ul><li>Bachelor&rsquo;s degree in Engineering or a related field.</li><li>Proven experience in sales, preferably in valves, for a minimum of 4 years.</li><li>Strong technical knowledge of relevant products and applications.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and collaboratively within a team environment.</li></ul>Job Type: Full-timePay: &#65020;12,000.00 - &#65020;18,000.00 per monthExperience:<ul><li>Valves: 4 years (Preferred)</li><li>Sales: 5 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>License/Certification:<ul><li>Driver's License (Preferred)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Sales Engineer

Explore 1846+ Customer support engineer in Riyadh this October. Find roles across top companies and apply now to boost your career.

1846 customer support engineer jobs IN Riyadh

Onsite Support Engineer

IT Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer - ZIV | alfanar Electric

After Sales Engineer

Sales Engineer