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customer support engineer

Hosuk Travel

<div>Hosuk Travels is looking for a skilled and dedicated IT Support Engineer to join our growing team in Riyadh. We value professionals who can provide reliable technical support, ensure smooth system operations, and contribute to building a secure and efficient digital environment for our employees and customers.

Key Responsibilities:
<ul>
<li>Provide technical assistance and support for hardware, software, networks, and internal IT systems.</li>
<li>Troubleshoot issues related to desktops, laptops, printers, routers, and other office equipment.</li>
<li>Perform installation, configuration, and maintenance of operating systems and applications.</li>
<li>Monitor and maintain the company&rsquo;s network infrastructure to ensure high performance and reliability.</li>
<li>Respond to IT support requests promptly and document solutions for future reference.</li>
<li>Conduct regular system backups, updates, and security checks to protect company data.</li>
<li>Assist in setting up new user accounts, email IDs, access permissions, and IT onboarding.</li>
<li>Coordinate with IT vendors for equipment procurement, repairs, and service agreements.</li>
<li>Manage antivirus tools, firewalls, and system security to prevent breaches and vulnerabilities.</li>
<li>Prepare IT reports and provide recommendations to management for system improvements.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li>
<li>Minimum 1&ndash;3 years of hands-on IT support experience.</li>
<li>Strong knowledge of Windows/Mac OS, networking, troubleshooting, and IT hardware.</li>
<li>Familiarity with ticketing systems and IT documentation.</li>
<li>Excellent problem-solving skills, communication abilities, and a customer-oriented approach.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
Joining Hosuk Travels in Riyadh as an IT Support Engineer gives you the opportunity to be part of a dynamic and fast-paced work environment where technology plays a key role in our daily operations. If you are passionate about delivering seamless IT support and contributing to organizational efficiency, we encourage you to apply and grow with our team.</div>

IT Support Engineer

KONE

<div>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
It's time to make a move. Join our flow. 
 
We have an exciting opportunity for an energetic and enthusiastic CSE Engineer to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE&rsquo;s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE&rsquo;s product offerings.
What will you do?
Communication with Customer or project team:
<ul><li>Responsible for attending regular customer meeting, Project follow up meetings and site coordination meetings.
</li><li>He/She together with Project manager will be point of contact between customer and KONE for all technical points.
</li></ul>Collaboration with sales:
<ul><li>Responsible for finding the optimal KONE product to meet the customer&rsquo;s needs for non-standard and Major projects case.
</li><li>Selects the correct product platform on which to make the offer.
</li></ul>Collaboration with Supply Line:
<ul><li>Responsible for placing the order to factory includes the correct documentation and procedure
</li><li>Follow up the manufacturing and coordinate the material delivery dates to operation.
</li></ul>General responsibilities:
<ul><li>Participates in product and new service release information-sharing sessions
</li><li>Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
</li><li>Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
</li></ul>Are you the one?
<ul><li>Hold Bachelor&rsquo;s degree in Engineering.
</li><li>Minimum of 5 years experience in elevator business or another relevant field.
</li><li>Excellent verbal and written English and Arabic language skills.
</li><li>Excellent communication, negotiation, and customer handling skills.
</li><li>Understanding of different building types and customer segments
</li><li>Good knowledge of environmental and sustainability requirements and norms
</li><li>Good CAD and optional BIM skills
</li><li>Basic knowledge of competitors&rsquo; products
</li><li>Good understanding a product&rsquo;s total costing is built up &amp;local norms and regulations.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Customer Solution Engineer

Kaspersky

<div>
 
 
 Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 26 years.
 
 
 
 
 We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.
 
 
 
 
 
 
 
 Today our team has more than 4 500 top level experts, all of them regular people with their own talents and hobbies.
 
 
 
 
 Together we protect the world from cyber threats.
 
 
 
 
 
 
 
 Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving.
 
 
 
 
 
 
 We are now looking for a
 
 Resident Technical Support Engineer
 
 who will be acting as a support contact for one of our MSA Enterprise Customers.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Follow established guidelines or checklists to answer routine customer requests and suggest or promote alternative products or services;
 </li>
 <li>
 Refer customers to published materials and secondary sources (i.e. support portal, forum) so that customer enquiries are answered accurately and promptly;
 </li>
 <li>
 Follow established internal procedures, regulations and quality standards in order to provide high quality technical support and assistance regarding Company's products and services to partners&rsquo; engineers or B2B customers;
 </li>
 <li>
 Professionally communicate with customers and partners in local and in English language to quickly respond to their calls, web cases, e-mail and provide prompt resolution to ensure customer satisfaction;
 </li>
 <li>
 Perform registration, classification and prioritization of phone and self-service requests through given systems;
 </li>
 <li>
 Manage customer inquiries, troubleshoot customer issues and using appropriate reference materials and internal knowledge documents, research what may be the root cause of a problem;
 </li>
 <li>
 Escalate requests to higher support level groups according to the internal procedures;
 </li>
 <li>
 Promptly notify line management of exceptional technical issues.
 </li>
 </ul>
 
 
 
 
 This is not an exhaustive list of duties and the incumbent will be expected to perform different tasks as necessitated by his/her changing role within the organization and the overall business objectives of the organization.
 
 
 
 
 
 
 Required technical skills:
 
 
 
 
 
 
 Basic knowledge in:
 
 <ul>
 <li>
 MS SharePoint
 </li>
 <li>
 MS Teams
 </li>
 <li>
 MS Exchange
 </li>
 <li>
 MS SQL
 </li>
 <li>
 Microsoft OS (Server 2008+ and Windows 7+) at a system administration level
 </li>
 <li>
 Corporate networking infrastructures, including DNS, group policy, and AD structure etc.
 </li>
 <li>
 Troubleshooting skills including the ability to analyze logs, traces, and dump files
 </li>
 <li>
 Web and Messaging Systems
 </li>
 <li>
 Virtualization environments (VMware, Hyper-V, Citrix)
 </li>
 <li>
 Security solutions (Firewalls/authentication/encryption/AV MS, etc.)
 </li>
 <li>
 Experience with ticket systems as a plus
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 
 
 
 
 Tertiary education in Information Technology, Information Systems or Computer Science field and/or industry certifications or similar/equivalent.
 
 <ul>
 <li>
 CompTIA A+ or equivalent
 </li>
 <li>
 CompTIA N+ or equivalent
 </li>
 <li>
 CompTIA Server+ or equivalent
 </li>
 <li>
 MCP: Windows Server and Windows Client Systems
 </li>
 </ul>
 
 
 
 
 
 Required personal characteristics:
 
 
 
 
 
 <ul>
 <li>
 Customer and service oriented thinking
 </li>
 <li>
 Must be ready to improve own knowledge
 </li>
 <li>
 Ready to do the extra mile for customers and partners
 </li>
 <li>
 Ability to explain complex ideas in simple terms
 </li>
 <li>
 Conflict resolution skills
 </li>
 <li>
 Languages: Written and verbal English and Native language of the location
 </li>
 </ul>
 
 
 
 
 
 Application process:
 
 
 
 
 
 <ul>
 <li>
 HR Interview (30 min)
 </li>
 <li>
 Test assignment
 </li>
 <li>
 Interview with Hiring Team
 </li>
 <li>
 Meeting with Regional HR Lead
 </li>
 <li>
 Offer stage &amp; Reference check
 </li>
 </ul>
 
 
</div>

Resident Technical Support Engineer

NetApp

<div>About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.</div>
 <div><div><div><div><div><h2 class="jobSectionHeader">Job Summary</h2></div><div>
Are you passionate about technology and customer satisfaction? Do you thrive in a collaborative environment where your contributions make a real impact?
NetApp is looking for a Professional Services Engineer to join our team. In this role, you will develop and deliver technology solutions through consulting project activities, manage project interactions with clients, and monitor costs and schedules.
Your goal will be to create deep customer satisfaction and drive product adoption, using these successes to identify growth opportunities and support the Sales team in upselling our portfolio. You will also participate in sales and proposal presentations and contribute to ongoing team account activities.</div></div><div><div><h2 class="jobSectionHeader">
Essential Functions</h2></div><div><ul><li>
Assist in completing post-sales hardware and software installations with moderate complexity.</li><li>
Coordinate with customers, Sales teams, and other Professional Services staff to perform daily tasks.</li><li>
Review and prepare for upcoming job task assignments.</li><li>
Provide detailed documentation on tasks performed.</li><li>
Follow appropriate escalation guidelines with supervision during customer engagements.</li><li>
Contribute to the development of project plans and timelines.</li><li>
Support the identification and resolution of technical issues.</li><li>
Participate in customer training sessions and workshops</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Job requirements</h2></div><div><ul><li>
Minimum of 2 years of experience in a related field, with a focus on IT or engineering.</li><li>
Strong interpersonal, negotiation, and organizational skills.</li><li>
Ability to work successfully with prospects, customers, and cross-functional teams to meet performance goals.</li><li>
Knowledge of IP Networks.</li><li>
Proficiency in English and Arabic (C1-C2 level).</li><li>
Demonstrated problem-solving abilities and a growth mindset.</li><li>
Commitment to customer-centric approaches and high performance.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree (or equivalent experience) in IT, Engineering, or a related field. Other degrees will be considered.</li><li>
Must be a Saudi Arabia national.</li></ul></div></div></div>
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application 
 
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.</div></div>

Professional Services Consultant

Penta Consulting

<div>
 
 Penta Consulting are a technology resource solutions provider to leading OEMs across the EMEA region. We are working with our most esteemed client in the search for a
 
 SQL Customer Engineer / Cloud Solution Architect.
 
 This role requires a SQL Server expert who can design, build and architect SQL Server solutions from scratch.
 
 
 
 
 
 More details can be found below.
 
 
 
 
 
 Mandatory:
 
 <ul>
 <li>
 Performance Optimization and Tuning Capabilities
 </li>
 <li>
 Partitioning data implementations
 </li>
 <li>
 Metadata management and repository usage.
 </li>
 <li>
 Database schema creation and management.
 </li>
 <li>
 HADR
 </li>
 <li>
 Backup and recovery.
 </li>
 <li>
 Ensuring data integrity.
 </li>
 <li>
 Ensuring High availability and Disaster recovery.
 </li>
 <li>
 SQL code reviews with ability to dissect query plan, T-SQL code
 </li>
 <li>
 Sargability of statements
 </li>
 <li>
 Data modeling and database design.
 </li>
 <li>
 Indexing strategy
 </li>
 <li>
 Procedural skills.
 </li>
 <li>
 Data security.
 </li>
 <li>
 Data Encryption
 </li>
 <li>
 Auditing
 </li>
 <li>
 Replication of data
 </li>
 <li>
 SQL Edition and version differences with discontinued and deprecated features
 </li>
 <li>
 Upgrade process
 </li>
 <li>
 Storage management techniques.
 </li>
 <li>
 Data Engine Capacity planning.
 </li>
 <li>
 General database management, Policy based management
 </li>
 <li>
 Extended events and Traces
 </li>
 <li>
 Basic Licensing and support scenarios
 </li>
 </ul>
 
 
 
 Nice to have:
 
 <ul>
 <li>
 Windows Failover Clustering
 </li>
 <li>
 SQL Server Reporting service
 </li>
 <li>
 SQL server Integration Service
 </li>
 <li>
 SQL Server Analysis Service
 </li>
 <li>
 Powershell
 </li>
 </ul>
 
 
 
 Minimum requirements for Customer Engineer:
 
 <ul>
 <li>
 A key technical resource for the customer
 </li>
 <li>
 Focused on delivering proactive services such as education workshops, delivering assessments and providing expert guidance
 </li>
 <li>
 Join a highly motivated team of leading industry experts
 </li>
 <li>
 Preview new technology before others in the industry and learn how to make the best of it
 </li>
 <li>
 Visit customers to train them and share industry and development expertise
 </li>
 <li>
 Be part of a thriving developer community that's constantly looking for ways to improve our customers&rsquo; experience, software development goals and use of technology.
 </li>
 <li>
 Build strong customer relationships and ensure deliveries align with customer projects and milestones.
 </li>
 <li>
 Gain access to expertise and support from Microsoft&rsquo;s consulting practice and product groups
 </li>
 <li>
 Continually learn and grow professionally
 </li>
 <li>
 Analyze problems
 </li>
 <li>
 Maintain, extend accreditations and certifications, assist in developing best practices for key technologies and products to support technical team readiness
 </li>
 <li>
 Demonstrate strong communication skills; ability to develop strategic ongoing customer relationships, gain trust and respect for Microsoft Premier.
 </li>
 <li>
 Engineers must also possess strong technical writing, presentation, and training skill
 </li>
 </ul>
 
 
</div>

SQL Customer Engineer

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
The Intern Service Engineer will act as technical specialist responsible for pre-sales, installs configuration and support of MMS Technologies products. This involves extensive customer interaction and service<h1 class="jobSectionHeader">
Job Description</h1>
Job Responsibilities
<ul><li>Comply with all quality and safety regulations as required by BD organization, customers, and Distributor Agreements.</li><li>
Install / Implement and support MMS Infusion devices</li><li>
Perform Preventive and corrective maintenance for MMS Product</li><li>
Provide written documentation to appropriate team members and customer.</li><li>
Order equipment and supplies.</li></ul>
Education and Experience:
<ul><li>Bachelor's or Diploma degree in I Biomedical Engineering, Electrical Engineering or Electromechanical is preferred or equivalent.</li><li>
Proficiency in English &amp; Arabic</li></ul>
Required Skills
Optional Skills
.<h1 class="jobSectionHeader">
Primary Work Location</h1>
SAU Riyadh - Centria Office Building<h1 class="jobSectionHeader">
Additional Locations</h1><h1 class="jobSectionHeader">
Work Shift</h1></div>

In-Service Engineer

SPIMACO

<div>
 
 
 Main Purpose of Job
 
 
 
 
 
 
 To promote and sell the ARAC&rsquo;s medical device products to healthcare professionals and institutions, ensuring customer satisfaction, market growth, and alignment with the company&rsquo;s strategic objectives. The role focuses on achieving sales targets, maintaining strong customer relationships, and providing continuous market insights to support business development.
 
 
 
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Professionally promote the company&rsquo;s medical device products to healthcare professionals and institutions.
 </li>
 <li>
 Collect and process customer orders in a timely and accurate manner.
 </li>
 <li>
 Monitor and manage near-expiry products to minimize losses and optimize company profits.
 </li>
 <li>
 Provide continuous feedback and reports regarding customer needs, challenges, and market requirements.
 </li>
 <li>
 Submit daily activity reports to the Medical Devices Supervisor.
 </li>
 <li>
 Track daily field operations, promptly identify issues, and ensure appropriate resolutions.
 </li>
 <li>
 Gather and report regular market insights and feedback on the implementation of business plans.
 </li>
 <li>
 Maintain and regularly update customer databases and contact lists.
 </li>
 <li>
 Classify and qualify customers to support the establishment of KPIs for the Medical Devices Business Unit.
 </li>
 <li>
 Maintain a consistent presence in the market to ensure data accuracy and support CRM data flow.
 </li>
 <li>
 Execute scheduled operational and strategic plans effectively.
 </li>
 <li>
 Support the implementation of marketing strategies and initiatives.
 </li>
 <li>
 Assist in organizing and managing event logistics, exhibitions, and promotional activities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Requirements
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Nursing, Biomedical Engineering, Podiatry, Orthotics &amp; Prosthetics, Pharmacy, or Rehabilitation.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 A minimum of 2 years of experience as a Nurse, Biomedical Engineer, Podiatrist, Orthotist &amp; Prosthetist, Pharmacist, or Rehabilitation Specialist is required.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 
 Language
 
 
 <ul>
 <li>
 Required English - proficient.
 </li>
 <li>
 Preferred Arabic - proficient.
 </li>
 </ul>
 
 
</div>

Medical Devices, Representative.

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