customer service executive - network operations & support

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customer service executive - network operations & support Jobs in Riyadh

field service engineer

it support engineer

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customer support engineer

Tasheel Law Firm

<p><b>Job Title: </b>IT Support Engineer</p><p><b>Job Type: </b>Full-time</p><p><b>Reports to:</b> IT Manager / SDM</p><p><b>Job Overview:</b></p><p>We are seeking a skilled IT Support Engineer to provide technical support for hardware, software, and network issues in a business environment. The ideal candidate will troubleshoot IT problems, manage user accounts, and assist with system administration while ensuring efficient service delivery and high user satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide 1st/2nd-line support for hardware (laptops, printers), software (Windows/MacOS, O365), and basic network issues (Wi-Fi, VPN).</li><li>Install, configure, and troubleshoot end-user devices, applications, and Active Directory tasks (password resets, permissions).</li><li>Deploy licensed software, ensuring compliance, and train users on new tools/systems.</li><li>Manage tickets (logging, prioritization, escalation) via ITSM tools with full documentation.</li><li>Assist with onboarding (email setup, access to shared drives/printers).</li><li>Support server administration (Windows/Linux), patching, and security configurations.</li><li>Assist with backup/disaster recovery, network infrastructure (routers, switches), and LAN/Wi-Fi troubleshooting.</li><li>Document system/network changes and maintain knowledge base.</li><li>Collaborate on hardware/software rollouts with minimal disruption.</li></ul><p><b>Qualifications:</b></p><ul><li>Education: Bachelor&rsquo;s in IT/Computer Science or equivalent experience.</li><li>Experience: 3+ years in IT support (hardware, software, networking, and server administration).</li><li>Strong communication skills in Arabic and English.</li></ul><p><b>Technical Skills:</b></p><ul><li>Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop hardware</li><li>Expertise in O365, Google Workspace, and enterprise applications support</li><li>Hands-on experience with Active Directory, network resources (shared drives/printers), and basic server administration (Windows/Linux)</li><li>Knowledge of networking fundamentals (Wi-Fi, VPN, LAN, DNS, DHCP) and remote support tools</li><li>Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and monitoring tools</li><li>Understanding of backup solutions, disaster recovery, and system patching processes</li></ul><p><b>Soft Skills:</b></p><ul><li>Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.</li><li>Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast-paced environments</li></ul><p><b>Certifications (Preferred):</b></p><ul><li>ITIL Foundation certification</li><li>CompTIA A+, Network+, Server+ or similar IT support certifications.</li><li>Microsoft Certifications (MCSA, Azure Fundamentals or similar).</li><li>Google Workspace (GWS) Fundamentals Certification.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification.</li><li>Linux+ or similar system administration certifications</li></ul><p>Job Type: Full-time</p>

IT Support Engineer

DeepSource Technologies

<div>Job Summary:<p>
DeepSource Technologies is looking for a proactive and motivated <b>Support Engineer L1</b> - Saudi Nation - to join our dynamic team. This position is exclusively open to Saudi nationals. The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience.</p><p>
</p>Key Responsibilities:<ul><li>
Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions.</li><li>
Diagnose and troubleshoot hardware and software issues.</li><li>
Assist in the setup, configuration, and installation of software applications and systems.</li><li>
Document and track all support requests in the ticketing system.</li><li>
Escalate complex issues to higher-level support teams when necessary.</li><li>
Provide clear and concise communication to customers regarding the status of their requests.</li><li>
Contribute to the development of knowledge base articles and documentation for common issues and solutions.</li><li>
Participate in training sessions to enhance technical skills and knowledge about company products and services.</li></ul><br>
<b>
Requirements</b><br>
<ul>
<li>Education:</li>
<li><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
</ul></li><li>Experience:</li>
<li><ul><li>1-2 years of technical support experience, preferably in an IT helpdesk or support role.</li>
</ul></li><li>Technical Skills:</li>
<li><ul><li>Basic knowledge of operating systems (Windows, Linux) and common software applications.</li>
<li>Familiarity with network concepts and troubleshooting.</li>
<li>Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.</li>
</ul></li><li>Soft Skills:</li>
<li><ul><li>Strong problem-solving and analytical skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
</ul></li><li>Languages:</li>
<li><ul><li>Fluency in Arabic and English is required.</li></ul></li></ul></div>

Support Engineer L1 - Saudi National - Jeddah,KSA

KONE

<div><p><i>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
</i></p><p></p><p><b><i>It's time to make a move. Join our flow.<br>
</i></b></p><p></p><p><br>
We have an exciting opportunity for an energetic and enthusiastic <b>Customer Solution Design Engineer (MP) </b>Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the Design Engineer Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D shop drawings and 3D Models for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.
</p><p></p><p><b><i>What will you do?
</i></b></p><p></p><p><b>Customer:
</b></p><p></p><ul><li>Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments.
</li><li>Responsible for creating the layout drawings either in 2D or 3D, the output should match customer document control procedure and KONE KOS standard.
</li></ul><p></p><p><b>Collaboration with sales:
</b></p><p></p><ul><li>Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard.
</li><li>Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
</li><li>Participates in customer meetings and answers customers&rsquo; technical questions when needed
</li><li>Selects the correct product platform on which to make the offering
</li><li>Propose solutions from all KONE business lines; new services, escalators, elevators, doors etc.
</li></ul><p></p><p><b>General responsibilities:
</b></p><p></p><ul><li>Participates in product and new services release information-sharing sessions
</li><li>Provides technical training to Sales, Installation and Maintenance as per Front Line needs
</li><li>Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
</li><li>Contribution to the Customer Solutions Engineering virtual and local network
</li></ul><p></p><p><b><i>Are you the one?
</i></b></p><p></p><ul><li>Hold Bachelor or Diploma degree in Engineering.
</li><li>Minimum of 5 years experience in elevator business or another relevant field.
</li><li>Excellent verbal and written English and Arabic language skills.
</li><li>Excellent communication, negotiation, and customer handling skills.
</li><li>Understanding of different building types and customer segments
</li><li>Good knowledge of environmental and sustainability requirements and norms
</li><li>Excellent engineering tool skills e.g. CAD and BIM skills
</li><li>Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must.
</li><li>Basic knowledge of competitors&rsquo; products
</li><li>Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
</li></ul><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>https://careers.kone.com/en/</i></p></div>

Customer Solution Design Engineer (MP)

Hosuk Travel

<div><p>Hosuk Travels is seeking a skilled and dependable IT Support Engineer to manage and support the company&rsquo;s IT systems at our Riyadh office. This role ensures smooth daily IT operations and timely technical assistance within the travel and tourism environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for hardware, software, and network-related issues</li>
<li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li>
<li>Troubleshoot system, application, and connectivity problems</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Ensure regular system updates, backups, and antivirus protection</li>
<li>Support LAN, Wi-Fi, and basic network infrastructure</li>
<li>Maintain IT asset inventory and documentation</li>
<li>Coordinate with external vendors for IT services and repairs</li>
<li>Support travel and booking software systems</li>
<li>Ensure compliance with IT security policies and company standards</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Diploma or bachelor&rsquo;s degree in Information Technology or a related field</li>
<li>2&ndash;4 years of experience in IT support or a similar role</li>
<li>Strong knowledge of Windows OS, basic networking, and troubleshooting</li>
<li>Familiarity with servers, data backups, and cybersecurity practices</li>
<li>Experience supporting CRM or travel management systems is an advantage</li>
<li>Good communication and problem-solving skills</li>
<li>Ability to manage multiple support requests efficiently</li>
</ul>
<p>Hosuk Travels offers a professional and collaborative working environment with opportunities to enhance technical skills and career growth. If you are an experienced IT Support Engineer seeking a role in <b>Riyadh</b>, we encourage you to apply and join our team.</p></div>

Tata Communications

<div><ul><li><b>Service Support &amp; Troubleshooting
</b></li><ul><li><b>Provide Level 1 support for telecom voice, data, and IP-based services.
</b></li><li><b>Diagnosing &amp; follow up network, transmission, and switching-related incidents within SLA.
</b></li><li><b>Work closely with teams for escalations and root cause analysis.
</b></li><li><b>Collaborate with internal and external stakeholders to deliver customer-focused outcomes.
</b></li><li><b>Provide expertise in vendor and third-party management to support service delivery.
</b></li></ul><li><b>Customer &amp; Stakeholder Support
</b></li><ul><li><b>Interface with cross-functional teams (NOC, Data center, field operations) to ensure seamless service support.
</b></li><li><b>Provide detailed reports on incidents, problem resolution, and service performance.
</b></li></ul><li><b>Process &amp; Documentation
</b></li><ul><li><b>Maintain accurate documentation of network diagrams, configurations, and incident reports.
</b></li><li><b>Contribute to the knowledge base and best practices for faster resolution.
</b></li><li><b>Ensure adherence to ITIL processes (Incident, Problem, Change Management).
</b></li><li><b>Prepare technical documentation, reports, and operational guidelines.
</b></li></ul><li><b>Continuous Improvement
</b></li><ul><li><b>Analyze recurring issues and propose permanent solutions.
</b></li><li><b>Participate in compliance checks and network optimization initiatives.</b></li></ul></ul></div>
<br><b>Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications</b>

Customer Service Executive - Network Operations & Support

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Provides installation and upgrade expertise to ensure successful delivery and adoption of Imaging Digital Solutions (IDS), with a particular<br>
focus on our Medical Imaging Merge (MIM), across the post sales customer lifecycle. Drives customer satisfaction and business outcomes<br>
through effective planning, coordination, and implementation of our Imaging Digital Solutions. To also acts as an interface between customers<br>
and internal stakeholders, managing integrations, IT dependencies, and operational execution to ensure successful implementations. Impacts
<br>
the quality of own work and contributes to overall team effectiveness. Exercises judgment to prioritize and adapt tasks based on evolving
<br>
customer and operational needs.<br>
<br>
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that<br>
matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and<br>
every difference builds a healthier world.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b></p><ul><li>
Contribute to the implementation of IDS solutions utilizing the Software Suite. Own technical deliverables during the entire<br>
lifecycle of the projects. Engage throughout the full lifecycle of assigned projects including initial installation and subsequent<br>
upgrades, and participating in decisions on architecture, design, and functionality to keep programs on track in terms of<br>
budget, time, and customer expectations. Work closely with the client to understand their needs and develop strategies<br>
tailored to their organization through site assessments. Also make standard recommendations on workflow, application,<br>
interface, reports, testing and uploads to customers through the implementation process. Is responsible for go-live readiness<br>
and support as well as post-live checkups and will be required to work collaboratively with internal team members and clients<br>
to ensure customer satisfaction</li><li>
Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.</li><li>
Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.</li><li>
May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of<br>
defined instructions/parameters.</li><li>
A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information<br>
to others.</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
This role requires experience in the Services &amp; Digital Customer Support environment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with at least 1 year of experience).</li><li>
Demonstrated customer service experience in a clinical environment.</li><li>
Ability to work with and communication effectively with diverse stakeholders.</li><li>
Experience managing large‑scale projects, meeting or exceeding deadlines; IT or installation experience is required.</li><li>
Working knowledge of Microsoft Windows and Microsoft Office applications, including effective use of Copilot and other AI tools.</li><li>
Strong computer skills.</li><li>
Operating Systems: Windows Server, Linux.</li><li>
Fluency in English and at least one additional regional language (Polish, or Arabic). Proficiency in more than two languages is highly valued.</li></ul><p></p><p><b>
Desired Characteristics</b></p><ul><li>
Ability to work effectively in fast‑paced and challenging environments.<br>
Ability to communicate complex technical topics in a customer‑friendly manner.</li><li>
Networking &amp; Integration: DICOM, IHE, HL7, FHIR</li><li>
Web technologies knowledge.</li><li>
Experience in healthcare environments, particularly radiology or nuclear medicine departments.</li><li>
Willingness to travel up to 10-15%.</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Installation & Upgrade Specialist

Denodo

<p></p><div><div><div><div><div><b>Job Category: </b>Sales Engineering
</div></div></div></div><div><div><div><div><div>Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo&rsquo;s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.denodo.com.</div>
<div>We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way</div>
<div><div><div><div><b>
Job Description</b></div>
</div><div><div>
As a Sales Engineer, you will play a crucial role in driving our business forward by providing technical expertise and support to our sales team. You will engage with customers to understand their unique challenges and demonstrate how Denodo's data virtualization platform can meet and exceed their needs.</div>
<div>The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.<br>
<br>
Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.) and an exciting growth path as part of a global team.</div>
</div></div><div><div><div><b>
Job Responsibilities &amp; Duties</b></div>
</div><div><div>
As a Pre-Sales Engineer, you will successfully employ a combination of high technical expertise, client communication and coordination skills between clients and internal Denodo teams to achieve your mission.<br>
<br>
<b>Product and Technical Knowledge:</b></div>
<ul><li>Obtain and maintain strong knowledge of the Denodo Platformincluding overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning</li>
<li>Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature / functionality of our platform</li>
<li>Take a lead role in developing compelling product demonstrations, showcasing the capabilities and benefits of Denodo's products, and tailoring these demos to address specific customer needs.</li>
⁠<li>Lead and actively participate in hands-on proof-of-concepts (POCs) that require deep technical knowledge, ensuring customers fully comprehend the value and functionality of Denodo's solutions.</li>
<li>Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding customer requirements and issues.</li></ul><br>
<div>
</div><div><b>Presentation and organizational skills:</b></div>
<ul><li>Train and engage customers in the product architecture, configuration, and use of the Denodo Platform</li>
<li>Know where to escalate within the Denodo technical organization, and make effective use of those resources.</li></ul><br>
<div>
</div><div><b>Customer engagement:</b></div>
<ul><li>Enthusiastically present software solutions to prospective customers, from IT managers and technicians to C-level executives</li>
<li>Lead the completion of RFI and RFP</li>
<li>Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client and colleagues</li>
<li>Along with Marketing, Sales, Sales Engineering and Product Management, and based on market or customer feedback, lead the definition, development and presentation of product and solution demos and PoCs for prospects and partners as described above</li>
<li>Provide technical support to entire sales team as appropriate (e.g. handle technical questions and escalate them when required, conduct training and/or briefings)</li>
<li>Document and track all activity through CRM and an internal wiki, including lead/prospect data entry, detailed activity reports, setting tasks for follow-up, architectures, challenges, etc.</li>
</ul></div></div><div><div><div><b>Desired Skills &amp; Experience</b></div>
</div><div><div><b>
Experience Required</b></div>
<ul><li>BS or higher degree in Computer Science or a related field, or equivalent experience in a similar role.</li>
<li>5+ years as a Sales/Solution Engineer, Systems Engineer, Consultant or Enterprise Architect or a similar role, preferably in the data management or analytics software industry.</li>
<li>Must have excellent verbal and written communication skills to be able to interact with technical and business counterparts</li>
<li>Knowledge and experience on Enterprise Architecture Best Practices and Frameworks will be a plus</li>
<li>A &ldquo;can do&rdquo; attitude.</li>
</ul>
<div><b>Hands-on working experience in any of the following areas:</b></div>
<ul><li>Solid understanding of SQL and a good grasp of relational and analytical database management theory and practice. Understanding and optimization of complex queries.</li>
<li>Understanding of Data Integration flavors (ETL/Data Warehousing, ESB/Messaging, DV).</li>
<li>Understanding of BigData, NoSQL, in-memory, MPP environments is welcome.</li>
<li>Technical skills include JDBC/ODBC, XML, JSON, REST APIs, Java development and version control systems. Good knowledge of software development and architectural patterns.</li>
<li>Ability to travel up to 10% to domestic client sites</li>
<li>Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.</li>
</ul>
</div></div></div><div><i>Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.</i></div>
<div><i>We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.</i></div></div></div></div></div></div><p></p>

Sales Engineer

Explore 1310+ Customer support engineer in Riyadh this March. Find roles across top companies and apply now to boost your career.

1310 customer support engineer jobs In Riyadh

IT Support Engineer

Support Engineer L1 - Saudi National - Jeddah,KSA

Customer Solution Design Engineer (MP)

IT Support Engineer

Customer Service Executive - Network Operations & Support

Installation & Upgrade Specialist

Sales Engineer