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customer support engineer

Imou

<div>
 
 We are currently searching for a
 
 Technical Support Engineer
 
 to support our business development in Saudi Arabia
 
 .
 
 This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 
 
 
 
 
 
 1, Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 1.Offline and online training work
 
 <ul>
 <li>
 Trainees: sales team, distributors, resellers, installers, and promoters.
 </li>
 <li>
 Typical training scenarios: new product launches, new customer development, quarterly regular training
 </li>
 </ul>
 
 2.Online technical question answering
 
 <ul>
 <li>
 Service objects: distributors, resellers and installers
 </li>
 <li>
 Deal with typical problems: installation problems, links, video playback, etc.
 </li>
 <li>
 Processing method: Facebook, phone, chat software.
 </li>
 </ul>
 
 3.Offline technical support
 
 <ul>
 <li>
 Service object: distributors, resellers and installers
 </li>
 <li>
 Typical scenario: Resolve technical problems on site and resolve product quality issues
 </li>
 </ul>
 
 4.Translation
 
 <ul>
 <li>
 Sorting out localized user guidance materials
 </li>
 <li>
 General issues, quick installation manuals in local language, and operation video shooting
 </li>
 </ul>
 
 5.Product promotion
 
 <ul>
 <li>
 Typical scenarios: annual customer meetings, annual new product launches, industry exhibitions,
 </li>
 <li>
 Main role: product presentation, technical solutions, sample booth setting
 </li>
 </ul>
 
 6.App operation and promotion:
 
 <ul>
 <li>
 Partner App: update the product material, promote the App to resellers and installers
 </li>
 </ul>
 
 
 Job Requirement
 
 
 <ul>
 <li>
 3-year experience in the technical support position .
 </li>
 <li>
 Have deep knowledge in IT/CCTV/Technology products.
 </li>
 <li>
 Familiar with CCTV ,smart home ,wifi Camera industry.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor degree of technical or related field;
 </li>
 <li>
 Good English and Arabic reading, writing and speaking;
 </li>
 <li>
 Good interpersonal, written oral communication and presentation skills;
 </li>
 <li>
 Customer-oriented;
 </li>
 <li>
 Accustomed to frequent business trips.
 </li>
 </ul>
 
 
</div>

Technical Support Engineer

atlas crisis management

For more than three decades, UAE-based ATLAS Group has built a solid reputation for delivering solutions that works and that can be relied on in the most demanding situations. It provides industry leading technologies, highly secured telecommunications and a comprehensive range of security solutions. These solutions support entities that provide safety to businesses and protect society The business has a strong regional presence with operations in UAE, KSA, BAHRAIN, KUWAIT, OMAN, YEMEN, AFGHANSTAN, MOROCCO, SYCHELLES,PAKSTAN,LEBANON, INDIA, ETHIOPIA which gives the company regional breadth and local expertise in its primary markets. It is the first business in the Middle East to provide a fully comprehensive telecommunications and security suite backed up by world-class engineers and world class technology.We are looking for a proactive and technically skilled Support Engineer with 2&ndash;3 years of experience to provide technical assistance, troubleshoot issues, and ensure smooth system operations. The candidate will work closely with internal teams and clients to resolve incidents efficiently and maintain high service quality.Your mission if you accept it ...<ul><li>Provide technical support for applications, systems, and users</li><li>Troubleshoot and resolve issues related to software, networks, and integrations</li><li>Monitor system performance and ensure availability and reliability</li><li>Handle incidents, service requests, and escalations within defined SLAs</li><li>Coordinate with development teams to resolve complex technical issues</li><li>Perform root cause analysis and document solutions for recurring issues</li><li>Assist in system deployments, updates, and maintenance activities</li><li>Maintain logs, reports, and documentation for support activities</li><li>Support end-users through email, phone, or ticketing systems</li><li>Ensure compliance with IT policies, security standards, and procedures</li></ul>Our stack<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>2&ndash;3 years of experience in technical support or a similar role</li><li>Experience with ticketing systems</li><li>Ability to troubleshoot and diagnose technical issues efficiently</li><li>Good communication and customer-handling skills</li><li>Ability to work under pressure and manage multiple tasks</li><li>Ability to work independently.</li></ul>Job Types: Full-time, PermanentWork Location: In person

IT Support Engineer

Tamara

<div>About Us

Tamara is the leading fintech platform to shop, pay and bank in Saudi Arabia and the wider GCC region, and Saudi&rsquo;s first fintech unicorn. Tamara&rsquo;s mission is to empower people in their daily lives and revolutionize how they shop, pay, and bank. Tamara serves millions of users in KSA, UAE, and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA, eXtra, and Farfetch as well as thousands of SMEs. Tamara is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others.

Your Role

We are seeking a dedicated Application Support Engineer to join our Technical Support team. In this role, you will be responsible for investigating, troubleshooting, and resolving technical issues reported by customers and merchants, while maintaining high standards of service quality. This will include using SQL to query databases, analyze data, and identify root causes for issues.

You will work with cross-functional teams, including Engineering, Product, and Customer Support, to identify root causes, develop solutions, and ensure continuous improvement in system functionality and user experience.

You will excel in this role if you are a proactive problem-solver with strong SQL skills, excellent communication abilities, and a passion for learning. You should be comfortable working in a fast-paced environment, managing multiple priorities, and delivering timely, accurate support. 


Your Responsibilities:
<ul>
<li>Respond promptly to frontline agents on inquiries via ticketing system, providing technical assistance and guidance.</li>
<li>Identify and troubleshoot technical issues reported by Customers and Merchants, escalating complex problems to product teams and Senior Engineers when necessary.</li>
<li>Maintain ownership of escalated cases until resolution, ensuring timely follow-up and user communication.</li>
<li>Document issue details, investigation steps, resolutions, and lessons learned in a structured and clear manner.</li>
<li>Contribute to knowledge base content, including troubleshooting guides, FAQs, and technical documentation.</li></ul> 


Your Expertise:
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field preferred.</li>
<li>Previous experience in technical support roles is required.</li>
<li>Advanced understanding and experience in SQL.</li>
<li>Strong problem-solving skills and a willingness to learn new technologies.</li>
<li>Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively to non-technical users.</li>
<li>Customer-focused mindset with a dedication to providing exceptional service and support.</li>
<li>Ability to work independently as well as part of a team in a fast-paced environment.</li>
<li>Proficiency in using support ticketing systems and other relevant software tools.</li>
</ul>
All qualified individuals are encouraged to apply.</div>

Application Support Engineer

Advanced Integrated Tech Solution

About the jobMain Responsibilities:<ul><li>Provide expert-level technical support for automation systems and AVEVA software solutions, including System Platform, InTouch, Historian, and related applications.</li><li>Assist customers in optimizing the performance, functionality, and efficiency of AVEVA solutions within their automation environments.</li><li>Work with sales and pre-sales teams on technical evaluation and proof-of-concept activities.</li><li>Collaborate with cross-functional teams to escalate and resolve critical issues, ensuring timely resolution.</li><li>Create and maintain technical documentation, including knowledge base articles, technical guides, and troubleshooting procedures.</li><li>Monitor and manage support cases to ensure SLAs are met and customer satisfaction is achieved.</li><li>Participate in the testing and validation of software updates, patches, and configurations.</li><li>Provide feedback to product development teams on recurring issues and feature Requests</li><li>Qualifications:</li><li>B.S. Computer Engineering, or any related field.</li><li>3+ years of experience as a Technical Engineer or equivalent.</li><li>Proficiency in AVEVA System platform, InTouch, Historian, and database applications.</li><li>Knowledge of programming languages like SQL, scripting, and PLC programming is beneficial.</li><li>Must have worked in a large-scale System Platform implementation.</li><li>Excellent communication, collaboration, and problem-solving skills</li><li>Ability to manage multiple projects and clients effectively.</li></ul>If you want to make a mark, contribute to groundbreaking projects, and be a part of a team that's shaping the future, we want to hear from you. Send your CV.Join us, and let's co-create the future!Work Location: In person

Customer Experience Engineer

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview</h2>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.<h2 class="jobSectionHeader"> 
Department Overview</h2>
Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.<h2 class="jobSectionHeader"> 

Job Description</h2>
In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.
Responsibilities:<ul><li>
Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.</li><li>
Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.</li><li>
Maintain system performance and availability through incident and performance management processes.</li><li>
Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).</li><li>
Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.</li><li>
Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.</li><li>
Conduct regular customer meetings to discuss service availability and performance.</li><li>
Address customer comments and inquiries related to specific project aspects or the entire project scope.</li><li>
Plan and execute technical tasks according to established instructions and processes.</li><li>
Respond to customer problems directly or through the internal customer interface.</li><li>
Troubleshoot and resolve technical design-related issues.</li><li>
Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.</li></ul>
The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.<h2 class="jobSectionHeader"> 
Basic Requirements</h2><ul><li>
Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.</li><li>
Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.</li><li>
Background in Network/IT, Broadband PTT, or Customer Service.</li><li>
Strong professional interpersonal and communication skills.</li><li>
Excellent command of verbal and written English and Arabic.</li></ul><h2 class="jobSectionHeader"> 
Travel Requirements</h2>
Over 50%<h2 class="jobSectionHeader"> 

Relocation Provided</h2>
Domestic<h2 class="jobSectionHeader"> 

Position Type</h2>
Experienced<h2 class="jobSectionHeader">
Referral Payment Plan</h2>
No<h2 class="jobSectionHeader">
Company</h2>
Motorola Solutions Arabia, Inc., Saudi Branch
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

Operations Engineer Arabic speaker

Gradiant

<div>
 Chemical Sales Engineer Gradiant Arabia Limited Riyadh, Saudi Arabia 5/6/26 Sales &amp; Business Development
 
 
 
 About Gradiant
 
 
 
 Gradiant is a Different Kind of Water Company. With a full suite of differentiated and proprietary end-to-end solutions for advanced water and wastewater treatment powered by the top minds in water, the company serves its clients&rsquo; mission-critical operations in the world&rsquo;s essential industries, including semiconductors, pharmaceuticals, food &amp; beverage, lithium and critical minerals, and renewable energy. Gradiant&rsquo;s innovative solutions reduce water used and wastewater discharged, reclaim valuable resources, and renew wastewater into freshwater. The Boston-headquartered company was founded at MIT and has over 1,400 employees worldwide. Discover us at gradiant.com.
 
 
 
 Role Overview
 
 
 
 The Chemical Sales Engineer / Account Manager will be responsible for supporting sales growth and customer engagement for specialty and commodity water treatment chemicals across the Kingdom of Saudi Arabia. The role involves a combination of technical sales, customer relationship management, and business development, working closely with internal technical teams and the regional sales leadership. As operations in KSA are in the early stage, the candidate is expected to work independently, supporting both commercial and coordination activities required to establish and grow the business.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Support development and maintenance of relationships with customers across industrial sectors.
 </li>
 <li>
 Engage with operations, maintenance, and procurement teams to understand customer requirements.
 </li>
 <li>
 Conduct regular customer visits across KSA.
 </li>
 <li>
 Technical Sales Support
 </li>
 <li>
 Assist in promoting water treatment chemical programs for:
 </li>
 <ul>
 <li>
 Cooling water
 </li>
 <li>
 Boiler systems
 </li>
 <li>
 RO and wastewater applications
 </li>
 </ul>
 <li>
 Coordinate with internal technical teams to support solution proposals.
 </li>
 <li>
 Participate in technical discussions and product presentations.
 </li>
 <li>
 Business Development Support
 </li>
 <li>
 Identify new business opportunities within existing and potential customers.
 </li>
 <li>
 Support expansion of product applications within customer facilities.
 </li>
 <li>
 Assist in preparing proposals, quotations, and follow-ups.
 </li>
 <li>
 Market Coverage
 </li>
 <li>
 Support sales activities across key industries including:
 </li>
 <ul>
 <li>
 Oil &amp; Gas
 </li>
 <li>
 Petrochemicals
 </li>
 <li>
 Power and utilities
 </li>
 <li>
 Water and wastewater sectors
 </li>
 </ul>
 <li>
 Build basic understanding of customer processes and treatment requirements.
 </li>
 <li>
 Channel &amp; Partner Coordination
 </li>
 <li>
 Work with appointed distributors and channel partners to support business growth.
 </li>
 <li>
 Participate in joint customer visits and technical discussions.
 </li>
 <li>
 Support partner engagement activities as required.
 </li>
 <li>
 Internal Coordination
 </li>
 <li>
 Coordinate with internal teams including:
 </li>
 <ul>
 <li>
 Technical support
 </li>
 <li>
 Supply chain
 </li>
 <li>
 Finance
 </li>
 </ul>
 <li>
 Assist in order processing, follow-ups, and basic reporting.
 </li>
 <li>
 Travel &amp; Field Engagement
 </li>
 <li>
 Travel extensively across KSA to support customer engagement and sales activities.
 </li>
 <li>
 Maintain active field presence to support business growth.
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Chemical Engineering (Mandatory)
 </li>
 <li>
 4&ndash;7 years of experience in industrial chemical sales or water treatment
 </li>
 <li>
 Experience in KSA market preferred
 </li>
 <li>
 Exposure to specialty and/or commodity chemicals
 </li>
 <li>
 Fluent in Arabic and English (Mandatory)
 </li>
 <li>
 Willingness to travel extensively across KSA
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Basic technical understanding of water treatment applications
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Commercial awareness and willingness to learn
 </li>
 <li>
 Ability to work independently in a dynamic environment
 </li>
 <li>
 Team collaboration and coordination skills
 
 
 </li>
 </ul>
 
 Additional Notes
 
 
 
 <ul>
 <li>
 This is an individual contributor role
 </li>
 <li>
 The position requires flexibility to support multiple functions during the initial business setup phase
 </li>
 <li>
 Growth opportunities are available based on performance and business expansion
 
 
 </li>
 </ul>
 Gradiant is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
</div>

Chemical Sales Engineer

Airbus

<div>Job Description:
JOB SUMMARY:
<div><ul><li>The CAMO Engineer will assure the proper implementation of technical requirements (such as Airworthiness Directive) and provide technical support to the maintenance and material department. The CAMO Engineer will also plan, schedule and coordinate activities for the maintenance of helicopters. The CAMO Engineer will also be responsible to maintain proper documentation of the maintenance activities.
</li></ul>LIST OF RESPONSIBILITIES:
<ul><li>Comply with all Aviation, Safety, Quality and Export Control Regulations
</li><li>Comply with all Airbus Helicopters Management Systems, Policies and Regulations
</li><li>Update Flight Data
</li><li>Plan and update short and long-term maintenance activities
</li><li>Plan all schedule maintenance, coordinate, follow-up on other maintenance activities for timely compliance,
</li><li>Maintain aircraft history and archiving
</li><li>Issue and track routine cards and work orders
</li><li>Establish and maintain hard and automated aircraft records
</li><li>Update Airframe and Engines logbook
</li><li>Issue and track unscheduled maintenance work orders
</li><li>Issue and track configuration change work orders
</li><li>Issue and track defect &amp; discrepancy work orders
</li><li>Other duties as assigned
</li></ul></div>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company&rsquo;s success, reputation and sustainable growth.
Company:
Airbus Helicopters Arabia for Aircraft Maintenance
Employment Type:
Fixed term
-
Experience Level:
Professional
Job Family:
Customer Eng.&amp;Technical Support&amp;Services &lt;JF-CS-PS&gt;
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
 
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</div>

Continuous Airworthiness engineer

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