ml operations & customer support engineer, staff/senior staff level - riyadh, ksa

cloud engineer

sales coordinator

customer success specialist Jobs in Riyadh

customer success specialist

ml operations & customer support engineer, staff/senior staff level - riyadh, ksa Jobs in Riyadh

accommodation support specialist Jobs in Riyadh

accommodation support specialist

customer support engineer

reachware

Reachware is a technology company specializing in integration solutions that help businesses connect applications, automate workflows, and streamline data exchange. Its cloud-based platform enables organizations to improve operational efficiency through secure and scalable system integrations.Job OverviewReachware is seeking a Customer Support Engineer to provide technical support for customers using its integration platform. This role involves troubleshooting technical issues, supporting API integrations, resolving platform incidents, and ensuring an excellent customer experience.Key Responsibilities<ul><li>Provide technical support via tickets, email, and customer enquiries.</li><li>Troubleshoot software, API, integration, and connectivity issues.</li><li>Assist customers with platform setup, configuration, and onboarding.</li><li>Monitor integration performance and resolve service incidents.</li><li>Create and maintain support documentation and knowledge-base articles.</li><li>Collaborate with engineering and DevOps teams to resolve complex issues and improve platform performance.</li></ul>Requirements<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li><li>Excellent communication and customer service abilities.</li><li>Knowledge of APIs, integrations, and cloud-based applications.</li><li>Experience supporting enterprise software platforms.</li><li>Familiarity with Microsoft Azure, SQL databases, C#, Azure Logic Apps, or Azure Functions is preferred.</li><li>Previous technical support or customer support engineering experience is an advantage.</li></ul>Benefits<ul><li>Competitive salary and benefits package.</li><li>Professional development and training opportunities.</li><li>Collaborative and supportive work environment.</li><li>Career growth within an innovative technology company.</li></ul>Apply today and help customers maximize the value of Reachware's integration solutions.Pay: From ﷼15,000.00 per monthWork Location: In person

Customer Support Engineer - Reachware

Qualcomm

<div>
 
 Company
 
 
 
 Qualcomm Middle East Information Technology Company LLC
 
 
 
 Job Area
 
 
 
 Engineering Group, Engineering Group &gt; Software Engineering
 
 
 
 General Summary
 
 
 
 
 About Us
 
 
 
 Qualcomm is enabling a world where everyone and everything can be intelligently connected. You interact with products and technologies made possible by Qualcomm every day, including intelligent edge devices, next-generation computing platforms, and advanced AI solutions. Qualcomm&rsquo;s leadership in AI, high‑performance compute, and connectivity is driving innovation across cloud, edge, and data center environments - delivering scalable, power‑efficient platforms that power the next generation of intelligent infrastructure.
 
 
 
 About The Role
 
 
 
 Qualcomm is seeking a
 
 Machine Learning Operations &amp; Customer Support Engineer
 
 within the Customer Engineering team to support strategic customers deploying AI inference workloads on advanced Qualcomm AI inference accelerators. These accelerators utilize Qualcomm's expertise in hardware-accelerated AI to deliver high-performance, energy-efficient generative AI and computer vision inference solutions for modern data centers.
 
 
 This is a
 
 customer-facing, production-critical role
 
 focused on ensuring maximum system uptime, reliability, and performance, while resolving customer support cases within defined SLAs/KPIs. The role requires deep expertise across ML inference pipelines, systems troubleshooting, and data center operations, working closely with customers, internal engineering, and product teams.
 
 
 The ideal candidate will bring a strong foundation in ML model deployment, systems engineering, rack-scale management software, DevOps/MLOps automation, and cross functional collaboration.
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 Customer Support &amp; SLA Ownership
 
 
 
 <ul>
 <li>
 Act as the primary technical escalation point for customer issues related to AI inference workloads
 </li>
 <li>
 Own end-to-end case management, ensuring resolution within agreed SLAs and KPIs
 </li>
 <li>
 Drive incident response, triage, and root cause analysis (RCA).
 </li>
 <li>
 Provide timely and transparent communication to customers on issue status and resolution
 </li>
 <li>
 Maintain high levels of customer satisfaction and service reliability
 
 
 
 </li>
 </ul>
 
 Uptime, Reliability &amp; Operations
 
 
 
 <ul>
 <li>
 Ensure high availability and uptime of customer AI deployments (rack-scale systems)
 </li>
 <li>
 Monitor system health, performance metrics, and workload behavior
 </li>
 <li>
 Implement and manage failover, redundancy, and resiliency mechanisms
 </li>
 <li>
 Proactively identify risks and implement preventative actions
 
 
 
 </li>
 </ul>
 
 AI Inference Workload Support
 
 
 
 <ul>
 <li>
 Support deployment, optimization, and troubleshooting of ML inference pipelines
 </li>
 <li>
 Debug issues across model, runtime, system, and hardware layers
 </li>
 <li>
 Analyze model performance (latency, throughput, accuracy tradeoffs) in production
 </li>
 <li>
 Support frameworks such as PyTorch, TensorFlow, ONNX, and model conversion flows
 </li>
 <li>
 Assist in model optimization techniques (quantization, batching, compilation, runtime tuning)
 
 
 
 </li>
 </ul>
 
 System &amp; Infrastructure Engineering
 
 
 
 <ul>
 <li>
 Support bare-metal and virtualized environments for AI workloads
 </li>
 <li>
 Troubleshoot issues across Linux OS, drivers, firmware, and networking stack
 </li>
 <li>
 Support deployment and maintenance using Infrastructure as Code (IaC) and automation tools
 </li>
 <li>
 Work with DCIM tools and monitoring systems for infrastructure visibility
 </li>
 <li>
 Coordinate with hardware vendors for accelerator, server, and networking issues
 
 
 
 </li>
 </ul>
 
 Monitoring, Observability &amp; Automation
 
 
 
 <ul>
 <li>
 Implement and manage monitoring systems (logs, metrics, traces)
 </li>
 <li>
 Build dashboards for uptime, SLA adherence, performance, and utilization
 </li>
 <li>
 Automate repetitive operational tasks using scripts and workflows
 </li>
 <li>
 Establish and enforce runbooks and standard operating procedures (SOPs)
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Customer Engineering, Product, Engineering, and Support teams
 </li>
 <li>
 Provide structured feedback to engineering for product improvements and defect resolution
 </li>
 <li>
 Support customer onboarding, deployment readiness, and operational handover
 </li>
 <li>
 Participate in customer reviews, escalations, and technical deep dives
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Computer Engineering, Electrical Engineering, or related field
 </li>
 <li>
 10&ndash;15+ years of experience in ML operations, systems engineering, or customer support engineering
 </li>
 <li>
 Proven experience in customer-facing technical roles with SLA-driven support models
 </li>
 <li>
 Strong experience with AI/ML inference workloads in production environments
 </li>
 <li>
 Deep understanding of end-to-end ML inference pipelines
 </li>
 <li>
 Hands-on experience with Linux systems, system bring-up, drivers, and debugging tools
 </li>
 <li>
 Strong understanding of AI accelerator architecture and system bottlenecks
 </li>
 <li>
 Experience with model deployment, optimization, and performance tuning
 </li>
 <li>
 Experience with data center operations and rack-scale deployments
 </li>
 <li>
 Familiarity with bare-metal, virtualization, and containerization technologies (Docker, Kubernetes)
 </li>
 <li>
 Knowledge of networking concepts (TCP/IP, RDMA, storage systems)
 </li>
 <li>
 Experience with cloud and hybrid environments
 </li>
 <li>
 Experience with monitoring/observability tools (Prometheus, Grafana, ELK, etc.)
 </li>
 <li>
 Strong skills in incident management, RCA, and production operations
 </li>
 <li>
 Experience defining and tracking SLAs, KPIs, and operational metrics
 </li>
 <li>
 Proficiency in Python, Bash, or similar scripting languages
 </li>
 <li>
 Experience in automation, DevOps, and MLOps tooling
 </li>
 <li>
 Strong problem-solving and diagnostic skills
 </li>
 <li>
 Excellent communication and customer engagement skills
 </li>
 <li>
 Ability to operate in high-pressure, mission-critical environments
 </li>
 <li>
 High attention to detail with a focus on quality, reliability, and accountability
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with Qualcomm Cloud AI or similar AI accelerator platforms
 </li>
 <li>
 Experience supporting large-scale AI deployments (LLMs, CV pipelines, generative AI)
 </li>
 <li>
 Familiarity with inference runtimes (TensorRT, ONNX Runtime, custom runtimes)
 </li>
 <li>
 Experience with CI/CD pipelines for ML deployment
 
 
 
 </li>
 </ul>
 
 Why Join Qualcomm
 
 
 
 At Qualcomm, you&rsquo;ll work at the intersection of
 
 AI silicon, system architecture, and real
 
 ‑
 
 world deployment
 
 . You will engage directly with strategic customers, influence next‑generation AI data center platforms, and help define scalable, power‑efficient infrastructure for the AI era. This role provides a unique opportunity to shape both
 
 technology direction and customer outcomes
 
 , while working with world‑class engineering and product teams.
 
 
 
 What's On Offer
 
 
 
 Apart from working with great people, we offer the below:
 
 
 <ul>
 <li>
 Salary including housing &amp; transport allowance
 </li>
 <li>
 Stock (RSU's) and performance related bonus
 </li>
 <li>
 16 weeks fully paid Maternity Leave
 </li>
 <li>
 6 weeks fully paid Paternity Leave
 </li>
 <li>
 Employee stock purchase scheme
 </li>
 <li>
 Child Education Allowance
 </li>
 <li>
 Relocation and immigration support (if needed)
 </li>
 <li>
 Life and Medical Insurance
 </li>
 <li>
 Live+ Well Reimbursement for health and recreational membership fees
 
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Engineering or related work experience.
 
 
 
 </li>
 </ul>
 OR
 
 
 Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Engineering or related work experience.
 
 
 OR
 
 
 PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Engineering or related work experience.
 
 
 <ul>
 <li>
 2+ years of work experience with Programming Language such as C, C++, Java, Python, etc.
 </li>
 <li>
 References to a particular number of years experience are for indicative purposes only. Applications from candidates with equivalent experience will be considered, provided that the candidate can demonstrate an ability to fulfill the principal duties of the role and possesses the required competencies.
 
 
 
 </li>
 </ul>
 Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).
 
 
 Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.
 
 
 
 To all Staffing and Recruiting Agencies
 
 : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.
 
 
 If you would like more information about this role, please contact Qualcomm Careers.
</div>

ML Operations & Customer Support Engineer, Staff/Senior Staff level - Riyadh, KSA

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview
</h2>At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. 
<h2 class="jobSectionHeader"> 
Department Overview
</h2>Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.
<h2 class="jobSectionHeader"> 
Job Description
</h2>In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.
Responsibilities:
<ul><li>Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.
</li><li>Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.
</li><li>Maintain system performance and availability through incident and performance management processes.
</li><li>Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).
</li><li>Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.
</li><li>Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
</li><li>Conduct regular customer meetings to discuss service availability and performance.
</li><li>Address customer comments and inquiries related to specific project aspects or the entire project scope.
</li><li>Plan and execute technical tasks according to established instructions and processes.
</li><li>Respond to customer problems directly or through the internal customer interface.
</li><li>Troubleshoot and resolve technical design-related issues.
</li><li>Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.
</li></ul>The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle. 
<h2 class="jobSectionHeader"> 
Basic Requirements
</h2><ul><li>Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
</li><li>Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.
</li><li>Background in Network/IT, Broadband PTT, or Customer Service.
</li><li>Strong professional interpersonal and communication skills.
</li><li>Excellent command of verbal and written English and Arabic . 
</li></ul><h2 class="jobSectionHeader"> 
Travel Requirements
</h2>50-75%
<h2 class="jobSectionHeader"> 
Relocation Provided
</h2>Domestic
<h2 class="jobSectionHeader"> 
Position Type
</h2>Experienced
<h2 class="jobSectionHeader">Referral Payment Plan</h2>
No
<h2 class="jobSectionHeader">Company
</h2>Motorola Solutions Arabia, Inc., Saudi Branch
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

Field Engineer (Arabic speaker)

HanmiGlobal Saudi

<div>Job Title
Quality Engineer
Job Summary
The Quality Engineer is responsible for planning, implementing, and maintaining quality assurance and quality control activities to ensure products comply with customer, regulatory, and company requirements. The engineer works closely with production, engineering, suppliers, and customers to improve product quality and manufacturing processes.
Key Responsibilities<ul><li>
Develop, implement, and maintain quality management systems and procedures.
</li><li>Conduct inspections, audits, and testing to ensure compliance with quality standards.
</li><li>Analyze quality data and identify trends, defects, and areas for improvement.
</li><li>Investigate customer complaints and non-conformance issues using root cause analysis tools (e.g., 5 Whys, Fishbone Diagram, 8D).
</li><li>Implement corrective and preventive actions (CAPA) and verify their effectiveness.
</li><li>Collaborate with production and engineering teams to improve manufacturing processes.
</li><li>Prepare and maintain quality documentation, reports, and inspection records.
</li><li>Monitor supplier quality performance and conduct supplier audits when required.
</li><li>Ensure compliance with relevant standards such as ISO 9001, IATF 16949, AS9100, or other industry-specific requirements.
</li><li>Support internal and external audits.
</li><li>Train employees on quality procedures, standards, and best practices.
</li><li>Participate in continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies.
</li></ul>Required Qualifications<ul><li><ul><li>Bachelor's degree in Mechanical, Industrial, Manufacturing, Electrical, or related Engineering discipline.
</li></ul></li><li>8-10 years of experience in quality engineering or quality assurance (experience requirements may vary by employer).
</li><li>Knowledge of quality management systems and manufacturing processes.
</li><li>Strong analytical and problem-solving skills.
</li><li>Excellent communication and teamwork abilities.
</li><li>Proficiency in Microsoft Office and quality-related software.
</li></ul>Preferred Skills<ul><li>
Knowledge of statistical analysis and Statistical Process Control (SPC).
</li><li>Experience with Failure Mode and Effects Analysis (FMEA), Control Plans, PPAP, APQP, and MSA.
</li><li>Familiarity with ISO standards and auditing techniques.
</li><li>Certification such as Certified Quality Engineer (CQE) is an advantage.
</li><li>Experience with Lean Manufacturing and Six Sigma methodologies.</li></ul></div>

Quality Engineer

Intelleti

**THIS ROLE IS BASED IN SAUDI ARABIA WITH SOME WORK FROM HOME**Resident Engineer, CybersecurityEligibility Requirement: Candidates must be currently based in Saudi Arabia with valid residency and work authorization. Preference will be given to applicants with local Saudi work eligibility.We are seeking an experienced Resident Engineer to support the delivery andongoing operation of Prisma Access and SASE solutions within enterprise customerenvironments.This is a hands-on, customer-facing role focused on implementation, optimisation,and day-to-day technical ownership. You will work closely with customer teams toensure solutions are delivered effectively, operate reliably, and evolve in line withbusiness needs.This is not a presales or strategy-only position. You will be embedded with thecustomer, supporting delivery, troubleshooting issues, and maintaining high servicestandards across complex environments.Key Responsibilities&middot; Support the delivery and ongoing operation of Prisma Access / SASE solutions&middot; within customer environments&middot; Contribute to solution design, implementation, migration, and optimisation&middot; activities&middot; Act as a key technical point of contact for the customer on a day-to-day basis&middot; Participate in customer workshops, requirements gathering, and design&middot; discussions&middot; Produce and maintain:o High-Level Designs (HLDs)o Low-Level Designs (LLDs)o Migration plans Implementation and operational documentation&middot; Support migrations from:o Legacy VPN solutionso MPLS environmentso On-prem firewall estates&middot; Troubleshoot and resolve network and security issues across Prisma Access and&middot; related technologies&middot; Work closely with project managers, architects, and customer teams to support&middot; successful delivery outcomes&middot; Provide knowledge transfer and operational support to customer teams&middot; Contribute to continuous improvement of delivery standards, documentation, and&middot; best practicesRequired Skills &amp; Experience&middot; Strong hands-on experience working with Prisma Access in enterprise&middot; environments&middot; Good understanding of:o SASE / SSE architectureso Enterprise networking, routing, VPNs, and firewall technologieso Identity integration (e.g. Entra ID / Azure AD, Okta or similar)o Zero Trust and modern access models&middot; Experience in customer-facing delivery, support, or engineering roles&middot; Comfortable working directly with customer stakeholders and technical teams&middot; Solid documentation and design capability (HLD / LLD)&middot; Experience supporting migrations from:o Legacy VPN solutionso MPLS environmentso On-prem firewall estates (Palo Alto or equivalent)Desirable Skills &amp; Certifications&middot; Palo Alto certifications (PCNSE, Prisma, or equivalent)&middot; Experience with the wider Palo Alto SASE / Strata / cloud security portfolio&middot; Experience working in large, complex, multi-site enterprise environmentsJob Type: Full-time, ContractContract length: 12 monthsPay: From ﷼1.00 per dayApplication Question(s):<ul><li>Do you currently reside in Saudi Arabia with valid residency (Iqama) and work authorization?</li><li>Are you legally eligible to work in Saudi Arabia without requiring new employer sponsorship?</li><li>Are you available to work on‑site in Saudi Arabia for the duration of this 12‑month contract?</li></ul>Work Location: In person

Resident Engineer, Cybersecurity

Fortinet

<div>
 
 Job Description
 
 
 
 
 Systems Engineer
 
 
 
 
 Location &ndash; Riyadh (Saudi Arabia)
 
 
 
 We are looking for a Systems Engineer to work closely with a sales representative in Riyadh, Saudi Arabia. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.
 
 
 
 With us you will
 
 
 
 <ul>
 <li>
 Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs &amp; RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
 </li>
 <li>
 Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.
 </li>
 <li>
 Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
 </li>
 <li>
 Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet&rsquo;s ability to provide long lasting protection against the ever-evolving threats.
 </li>
 <li>
 Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
 </li>
 <li>
 Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
 </li>
 <li>
 Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).
 
 
 </li>
 </ul>
 
 Apply if you
 
 
 
 <ul>
 <li>
 Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
 </li>
 <li>
 Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
 </li>
 <li>
 Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
 </li>
 <li>
 Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
 </li>
 <li>
 Have a strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
 
 
 </li>
 </ul>
 
 What You Can Expect From Us
 
 
 
 <ul>
 <li>
 Excellent training and development opportunities, providing you with all the tools you need to be successful.
 </li>
 <li>
 An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone&rsquo;s thoughts and opinions.
 </li>
 <li>
 The opportunity to be part of an innovative, collaborative and winning team.
 </li>
 <li>
 A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.
 
 
 </li>
 </ul>
 From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, we secure the largest enterprises, service providers and government organizations around the world.
 
 
 Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network &ndash; today and into the future. We have proven to be a truly innovative technology driven network security company with over 619 registered Global Patents. This is over 3 times more than our closest most innovative competitor!
 
 
 - AB1
</div>

Systems Engineer - Riyadh (KSA)

TrendAI

<div>
 TrendAI&trade;, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk.
 
 
 At TrendAI&trade;, we&rsquo;re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future.
 
 
 AI Fearlessly.
 
 
 
 Position Overview
 
 
 
 The Solutions Engineer (SE) with Saudi Arabia, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer&rsquo;s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.
 
 
 
 PRIMIRY RESPONSIBILITY
 
 
 
 <ul>
 <li>
 Apart from being a technologist, you are expected to understand customer journey with product and it&rsquo;s experience and help customer to navigate through it smoothly
 </li>
 <li>
 Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey
 </li>
 <li>
 A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively
 </li>
 <li>
 Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.
 </li>
 <li>
 Leveraging channel partners by upscaling and training for customer engagement is integral part of the role
 </li>
 <li>
 Conduct routine update on the new product/ technology to the internal sales staff
 </li>
 <li>
 Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how
 </li>
 <li>
 Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking
 </li>
 <li>
 Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution
 </li>
 <li>
 Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner
 </li>
 <li>
 Apply strong problem-solving skills to design solutions that solves the customer problems
 </li>
 <li>
 Developing close relationships to help influence the technical strategy of the customer
 </li>
 <li>
 Deliver training to customer and prospects about Trend Micro solutions
 </li>
 <li>
 Working with company technical support personnel to ensure ongoing quality of support and customer health
 </li>
 <li>
 Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies
 </li>
 <li>
 Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest
 </li>
 <li>
 Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panellist. Very good public speaking skill will be added advantage to the role
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 years of rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers
 </li>
 <li>
 Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.
 </li>
 <li>
 Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.
 </li>
 <li>
 Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage
 </li>
 <li>
 Good written and spoken communication skills in English
 </li>
 <li>
 A strong interest in all aspects of cybersecurity and a passion for customer security
 </li>
 <li>
 Excellent of understanding of public cloud technologies such as AWS and Azure
 
 
 </li>
 </ul>
 TrendAI strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
 
 
 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
 
 
</div>

Solutions Engineer

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