customer support engineer

DeepSource Technologies

<div>We're looking for Infrastructure Storage Engineer &amp; Technical Account ManagerRole Overview
We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.
Key Responsibilities<ul><li>
Act as the primary technical contact for customer operational issues, escalations, and service reviews.
</li><li>Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms.
</li><li>Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
</li><li>Plan and coordinate hardware/software upgrades and change activities.
</li><li>Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
</li><li>Deliver regular reports on asset health, incidents, capacity, and service improvements.
</li>Build strong customer relationships while ensuring SLA compliance and continuous service optimization. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management.
</li><li>Strong hands-on experience with Dell technologies:
</li><li><ul><li>Storage: PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain
</li><li>Compute: Dell PowerEdge Servers, MX Platform
</li><li>SAN: Connectrix, Brocade
</li></ul></li></ul><ul><li>Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
</li><li>Knowledge of ITIL processes (Incident, Problem, and Change Management).
</li><li>Excellent communication, stakeholder management, and customer-facing skills.
</li><li>Dell certifications are a plus.</li></ul></div>

Storage Engineer - Riyadh, KSA

HanmiGlobal Saudi

<div>Job Title
Quality Engineer
Job Summary
The Quality Engineer is responsible for planning, implementing, and maintaining quality assurance and quality control activities to ensure products comply with customer, regulatory, and company requirements. The engineer works closely with production, engineering, suppliers, and customers to improve product quality and manufacturing processes.
Key Responsibilities<ul><li>
Develop, implement, and maintain quality management systems and procedures.
</li><li>Conduct inspections, audits, and testing to ensure compliance with quality standards.
</li><li>Analyze quality data and identify trends, defects, and areas for improvement.
</li><li>Investigate customer complaints and non-conformance issues using root cause analysis tools (e.g., 5 Whys, Fishbone Diagram, 8D).
</li><li>Implement corrective and preventive actions (CAPA) and verify their effectiveness.
</li><li>Collaborate with production and engineering teams to improve manufacturing processes.
</li><li>Prepare and maintain quality documentation, reports, and inspection records.
</li><li>Monitor supplier quality performance and conduct supplier audits when required.
</li><li>Ensure compliance with relevant standards such as ISO 9001, IATF 16949, AS9100, or other industry-specific requirements.
</li><li>Support internal and external audits.
</li><li>Train employees on quality procedures, standards, and best practices.
</li><li>Participate in continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies.
</li></ul>Required Qualifications<ul><li><ul><li>Bachelor's degree in Mechanical, Industrial, Manufacturing, Electrical, or related Engineering discipline.
</li></ul></li><li>8-10 years of experience in quality engineering or quality assurance (experience requirements may vary by employer).
</li><li>Knowledge of quality management systems and manufacturing processes.
</li><li>Strong analytical and problem-solving skills.
</li><li>Excellent communication and teamwork abilities.
</li><li>Proficiency in Microsoft Office and quality-related software.
</li></ul>Preferred Skills<ul><li>
Knowledge of statistical analysis and Statistical Process Control (SPC).
</li><li>Experience with Failure Mode and Effects Analysis (FMEA), Control Plans, PPAP, APQP, and MSA.
</li><li>Familiarity with ISO standards and auditing techniques.
</li><li>Certification such as Certified Quality Engineer (CQE) is an advantage.
</li><li>Experience with Lean Manufacturing and Six Sigma methodologies.</li></ul></div>

Quality Engineer

AMD Overseas Impex India Pvt Ltd, Tiruppur

#salesengineer #rotatingequipment #power #water #saudiarabiaTesco Engineering is expanding and is on the lookout for a highly motivated and experienced Senior Sales Engineer / Sales Engineer to join our team. We are seeking candidates with strong technical expertise, commercial acumen, and a proven track record in the Power and Water sectors.Key Requirements: - Minimum 5 years of experience in sales, technical support, or engineering within the Power/or Water industry. - Current residency in Saudi Arabia is a must. - Strong technical knowledge and hands-on experience in one or more of the following areas: - Rotating Equipment - Turbomachinery - Excellent communication, customer relationship management, and business development skills. - Ability to identify customer requirements and provide effective technical and commercial solutions.Preferred Experience: - Previous experience supporting industries such as Power Generation Plants and Water Treatment Plants are highly preferred.Key Responsibilities: - Develop and maintain strong relationships with potential clients. - Identify business opportunities and generate new sales within the Power and Water sectors. - Prepare technical and commercial proposals, quotations, and presentations. - Provide technical consultation and solution-based sales support to customers. - Coordinate with engineering and operations teams to ensure successful project execution. - Achieve sales targets while maintaining high levels of customer satisfaction.Job Location: Any Location in Saudi Arabia.Regards, HR Department, Tesco Engineering.Pay: ﷼15,000.00 - ﷼20,000.00 per monthApplication Question(s):<ul><li>Do you have experience in sales &amp; Service of Rotating Equipment products </li><li>Do you have experience with Saudi Electricity Company </li></ul>License/Certification:<ul><li>driving license (Required)</li></ul>Work Location: In person

Senior Sales Engineer ( Power & Water )

Intelleti

**THIS ROLE IS BASED IN SAUDI ARABIA WITH SOME WORK FROM HOME**Resident Engineer, CybersecurityEligibility Requirement: Candidates must be currently based in Saudi Arabia with valid residency and work authorization. Preference will be given to applicants with local Saudi work eligibility.We are seeking an experienced Resident Engineer to support the delivery andongoing operation of Prisma Access and SASE solutions within enterprise customerenvironments.This is a hands-on, customer-facing role focused on implementation, optimisation,and day-to-day technical ownership. You will work closely with customer teams toensure solutions are delivered effectively, operate reliably, and evolve in line withbusiness needs.This is not a presales or strategy-only position. You will be embedded with thecustomer, supporting delivery, troubleshooting issues, and maintaining high servicestandards across complex environments.Key Responsibilities&middot; Support the delivery and ongoing operation of Prisma Access / SASE solutions&middot; within customer environments&middot; Contribute to solution design, implementation, migration, and optimisation&middot; activities&middot; Act as a key technical point of contact for the customer on a day-to-day basis&middot; Participate in customer workshops, requirements gathering, and design&middot; discussions&middot; Produce and maintain:o High-Level Designs (HLDs)o Low-Level Designs (LLDs)o Migration plans Implementation and operational documentation&middot; Support migrations from:o Legacy VPN solutionso MPLS environmentso On-prem firewall estates&middot; Troubleshoot and resolve network and security issues across Prisma Access and&middot; related technologies&middot; Work closely with project managers, architects, and customer teams to support&middot; successful delivery outcomes&middot; Provide knowledge transfer and operational support to customer teams&middot; Contribute to continuous improvement of delivery standards, documentation, and&middot; best practicesRequired Skills &amp; Experience&middot; Strong hands-on experience working with Prisma Access in enterprise&middot; environments&middot; Good understanding of:o SASE / SSE architectureso Enterprise networking, routing, VPNs, and firewall technologieso Identity integration (e.g. Entra ID / Azure AD, Okta or similar)o Zero Trust and modern access models&middot; Experience in customer-facing delivery, support, or engineering roles&middot; Comfortable working directly with customer stakeholders and technical teams&middot; Solid documentation and design capability (HLD / LLD)&middot; Experience supporting migrations from:o Legacy VPN solutionso MPLS environmentso On-prem firewall estates (Palo Alto or equivalent)Desirable Skills &amp; Certifications&middot; Palo Alto certifications (PCNSE, Prisma, or equivalent)&middot; Experience with the wider Palo Alto SASE / Strata / cloud security portfolio&middot; Experience working in large, complex, multi-site enterprise environmentsJob Type: Full-time, ContractContract length: 12 monthsPay: From ﷼1.00 per dayApplication Question(s):<ul><li>Do you currently reside in Saudi Arabia with valid residency (Iqama) and work authorization?</li><li>Are you legally eligible to work in Saudi Arabia without requiring new employer sponsorship?</li><li>Are you available to work on‑site in Saudi Arabia for the duration of this 12‑month contract?</li></ul>Work Location: In person

Resident Engineer, Cybersecurity

Fortinet

<div>
 
 Job Description
 
 
 
 
 Systems Engineer
 
 
 
 
 Location &ndash; Riyadh (Saudi Arabia)
 
 
 
 We are looking for a Systems Engineer to work closely with a sales representative in Riyadh, Saudi Arabia. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.
 
 
 
 With us you will
 
 
 
 <ul>
 <li>
 Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs &amp; RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
 </li>
 <li>
 Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.
 </li>
 <li>
 Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
 </li>
 <li>
 Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet&rsquo;s ability to provide long lasting protection against the ever-evolving threats.
 </li>
 <li>
 Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
 </li>
 <li>
 Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
 </li>
 <li>
 Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).
 
 
 </li>
 </ul>
 
 Apply if you
 
 
 
 <ul>
 <li>
 Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
 </li>
 <li>
 Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
 </li>
 <li>
 Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
 </li>
 <li>
 Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
 </li>
 <li>
 Have a strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
 
 
 </li>
 </ul>
 
 What You Can Expect From Us
 
 
 
 <ul>
 <li>
 Excellent training and development opportunities, providing you with all the tools you need to be successful.
 </li>
 <li>
 An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone&rsquo;s thoughts and opinions.
 </li>
 <li>
 The opportunity to be part of an innovative, collaborative and winning team.
 </li>
 <li>
 A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.
 
 
 </li>
 </ul>
 From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, we secure the largest enterprises, service providers and government organizations around the world.
 
 
 Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network &ndash; today and into the future. We have proven to be a truly innovative technology driven network security company with over 619 registered Global Patents. This is over 3 times more than our closest most innovative competitor!
 
 
 - AB1
</div>

Systems Engineer - Riyadh (KSA)

Cognition AI

<div><div><h2 class="jobSectionHeader">Location</h2>
Riyadh; Doha; Dubai
</div><div><h2 class="jobSectionHeader">Employment Type</h2>
Full time
</div><div><h2 class="jobSectionHeader">Location Type</h2>
Remote
</div><div><h2 class="jobSectionHeader">Department</h2>
SalesApplied AI</div></div>
 <div><div><h2 class="jobSectionHeader">We are an applied AI lab building end-to-end software agents.</h2>
We're the makers of Devin, the first AI software engineer, and Windsurf, the AI-native IDE. Together, they represent our vision for collaborative AI teammates that enable engineers to focus on more interesting problems and empower teams to strive for more ambitious goals.
Our team is small and talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro.
Building Devin is just the first step&mdash;our hardest challenges still lie ahead. If you&rsquo;re excited to solve some of the world&rsquo;s biggest problems and build AI that can reason on real-world tasks, apply to join us.
<h2 class="jobSectionHeader">About the Role</h2>
Applied AI Transformation Managers are technically oriented strategic advisors and operators who ensure value alignment to our customer's most strategic projects and drive program delivery across several strategic accounts. You&rsquo;ll be responsible for identifying strategic opportunities for our customers to realize value from Cognition&rsquo;s platform and ensuring strong value capture and reporting. You will support delivery of enterprise wide programs to implement agentic AI, specifically by designing and building the operating model and delivery model for agentic AI.
You&rsquo;ll act as a trusted advisor to senior and functional leaders, designing value realization targets and delivering transformation programs. This role embeds with a select set of Cognition&rsquo;s strategic accounts for upfront strategy work through in-depth program management and delivery. You will be on the frontlines of supporting customers turning productivity gains and quantifiable financial impact. You will pioneer the playbook for how the world&rsquo;s largest enterprises get value from AI Agents.
In this role, you will:
<ul><li>Work with customer leadership to identify, quantify and report value targets for productivity gains and financial impact
</li><li>Ensure seamless operations and delivery for the overall customer program, in close partnership with the Cognition account team
</li><li>Ensure everyone at customer and Cog has visibility on playbook implementation, consumption metrics and value metrics
</li><li>Maintain great relationships and customer trust via delivery
</li><li>Oversee onboarding and rollout to thousands of engineers, ensuring successful deployment
</li><li>Apply world class analytical and technical program management skills to support customer executives and teams, particularly with value realization and tracking
</li><li>Build centers of excellence within accounts and empower them through tailored enablement programs
</li></ul>Requirements for the role:
<ul><li>Computer science or EE undergrad
</li><li>SWE intern or full time work experience
</li><li>3-5 years at a big 3 strategy consulting firm with a strong background in value targeting and realization and technology strategy as well as a proven track record building and expanding client relationships
</li><li>Ideally 2+ years experience at a startup in a customer facing role preferred
</li><li>Thrive in ambiguous, fast-changing environments&mdash;you move quickly and grow quickly
</li><li>Demonstrated ability to learn exceptionally fast
</li></ul>You might excel if you&hellip;
<ul><li>have successfully been a part of complex enterprise teams, especially sourcing and managing account growth
</li><li>have worked as a software engineer, SE, technical account manager or other technical role
</li><li>previously founded a startup or were early stage at a high growth startup
</li><li>are a competitive, highly ambitious person who loves working in high-intensity environments 
 
</li></ul><h2 class="jobSectionHeader">Equal Opportunity</h2>
Cognition is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any.</div></div>

Applied AI Transformation Manager - MENA

NextEra

<div>
 
 Dear All,
 
 
 
 
 
 
 NextEra is
 
 looking for
 
 dynamic
 
 resources in
 
 IT-Site Reliability Engineer
 
 role.
 
 
 
 
 
 
 Role Title:
 
 Site Reliability Engineer &ndash; L2 Support
 
 
 
 Function:
 
 Cloud &amp; Infrastructure Operations / Managed Services
 
 
 
 Role Level:
 
 L2 Technical Support
 
 
 
 Location:
 
 Riyadh
 
 
 
 
 
 The SRE L2 Support Engineer will be responsible for maintaining the reliability, availability, performance, and operational stability of business-critical applications and platform services hosted across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and open-source observability platforms. The role requires hands-on experience in incident management, monitoring, troubleshooting, service restoration, automation support, and operational governance using Grafana, Tempo, Loki, Prometheus, and related open-source ecosystem tools. The engineer will work closely with L1 support, L3/platform engineering teams, application teams, cloud teams, database teams, network teams, and customer stakeholders to ensure timely incident resolution, proactive problem management, and continuous improvement of service reliability.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide L2-level support for incidents, service requests, alerts, and operational issues across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and open-source observability platforms.
 </li>
 <li>
 Own incident triage, technical investigation, service restoration, escalation coordination, and closure documentation for priority incidents within agreed service levels.
 </li>
 <li>
 Perform deep-dive troubleshooting using metrics, logs, traces, dashboards, events, Kubernetes health data, cloud service telemetry, database alerts, Kafka lag indicators, Redis metrics, storage events, and network diagnostics.
 </li>
 <li>
 Monitor service availability, latency, error rates, saturation, capacity trends, pod health, node health, cluster resource utilization, Kafka consumer lag, Redis performance, database availability, object storage health, event bus failures, and network connectivity using Grafana, Prometheus, Loki, and Tempo.
 </li>
 <li>
 Support major incident management by providing technical analysis, impact assessment, workaround recommendations, timeline inputs, and post-incident review data for cloud, container, messaging, caching, storage, database, and network service issues.
 </li>
 <li>
 Coordinate with L1 teams for alert validation, ticket enrichment, runbook adherence, initial diagnostics, and handover of evidence before L2 engagement.
 </li>
 <li>
 Escalate complex issues to L3 engineering, platform engineering, Kubernetes administrators, cloud operations teams, database administrators, network teams, or product vendors with clear technical evidence and impact details.
 </li>
 <li>
 Execute approved operational tasks including service restarts, pod restarts, deployment validation, namespace checks, log review, configuration verification, certificate checks, storage access validation, Kafka topic and consumer checks, Redis health checks, database connectivity checks, network route validation, and scheduled health checks.
 </li>
 <li>
 Identify recurring incidents and contribute to problem management by performing root cause analysis, documenting known errors, creating corrective actions, and recommending permanent fixes.
 </li>
 <li>
 Create, update, and maintain SOPs, knowledge articles, troubleshooting guides, operational runbooks, alert response guides, and shift handover documentation for the defined technology stack.
 </li>
 <li>
 Support automation and standardization of repetitive operational tasks such as health checks, alert enrichment, log collection, Kubernetes diagnostics, cloud resource checks, Kafka status checks, Redis checks, storage validation, and database connectivity validation.
 </li>
 <li>
 Participate in change implementation support, pre-change validation, post-change monitoring, deployment verification, rollback support, and production readiness checks for GCP, OCI, Kubernetes, messaging, caching, storage, database, and observability changes.
 </li>
 <li>
 Ensure compliance with incident, problem, change, release, access, security, and operational governance processes within the defined SRE operating model.
 </li>
 <li>
 Prepare daily, weekly, and monthly operational reports covering incident trends, SLA performance, recurring issues, capacity observations, observability gaps, automation opportunities, and service improvement actions.
 </li>
 <li>
 Work in rotational shifts, on-call support, weekend support, or extended support windows based on business and client requirements.
 </li>
 </ul>
 
 
 Required Technical Skills
 
 
 <ul>
 <li>
 Strong understanding of SRE principles including reliability, availability, scalability, observability, toil reduction, incident response, service-level objectives, and error-budget awareness.
 </li>
 <li>
 Hands-on experience in L2 production support, platform support, cloud operations, Kubernetes operations, or managed services support.
 </li>
 <li>
 Working knowledge of GCP and OCI services, including compute, storage, networking, identity, monitoring, logging, service health, and operational troubleshooting.
 </li>
 <li>
 Hands-on understanding of Kubernetes concepts including clusters, nodes, namespaces, pods, deployments, services, ingress, config maps, secrets, persistent volumes, resource limits, events, logs, and basic troubleshooting commands.
 </li>
 <li>
 Knowledge of network services including DNS, load balancers, firewalls, routing, connectivity checks, certificates, ports, latency, packet loss, and service reachability troubleshooting.
 </li>
 <li>
 Experience supporting Kafka, including topic validation, broker health checks, consumer group status, consumer lag analysis, producer and consumer connectivity, and event streaming issue triage.
 </li>
 <li>
 Experience supporting Redis, including cache availability checks, memory utilization, latency, connection issues, keyspace checks, replication status, and basic performance troubleshooting.
 </li>
 <li>
 Understanding of S3-compatible storage, including bucket access, object availability, permissions, lifecycle behavior, storage events, data transfer failures, and application integration issues.
 </li>
 <li>
 Working knowledge of event bus platforms and event-driven architectures, including event publishing, subscription failures, message routing, retry behaviour, dead-letter handling, and integration troubleshooting.
 </li>
 <li>
 Basic understanding of relational and NoSQL databases, including connectivity checks, query execution validation, job status validation, performance alerts, backup status, replication status, and database availability analysis.
 </li>
 <li>
 Hands-on experience with Grafana for dashboard review, alert visualization, service health monitoring, and operational reporting.
 </li>
 <li>
 Experience using Prometheus for metrics collection, alert rule validation, service target health, scrape status checks, and metric-based troubleshooting.
 </li>
 <li>
 Experience using Loki for log search, log correlation, application log analysis, infrastructure log review, and incident investigation.
 </li>
 <li>
 Experience using Tempo for distributed trace analysis, request flow review, latency investigation, dependency mapping, and transaction-level troubleshooting.
 </li>
 <li>
 Good working knowledge of the open-source ecosystem used in cloud-native operations, observability, automation, container platforms, logging, tracing, monitoring, and service reliability engineering.
 </li>
 <li>
 Ability to analyze logs, metrics, traces, alerts, dashboards, events, and performance indicators to isolate technical issues and support timely service restoration.
 </li>
 </ul>
 
 
 Experience and Qualifications
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in SRE, platform support, cloud operations, Kubernetes operations, application production support, or managed services support.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related discipline.
 </li>
 <li>
 Experience supporting business-critical production environments with defined SLA, OLA, escalation, and operational governance processes.
 </li>
 <li>
 Exposure to 24x7 support models, shift operations, major incident calls, client-facing operations, and cross-functional technical coordination.
 </li>
 <li>
 Preferred certifications include Google Cloud Associate Cloud Engineer, Google Cloud Professional Cloud DevOps Engineer, OCI Foundations Associate, OCI Architect Associate, Certified Kubernetes Administrator, Certified Kubernetes Application Developer, Kubernetes and Cloud Native Associate, Prometheus/Grafana observability training, SRE Foundation, or ITIL Foundation.
 </li>
 </ul>
 
 
 Behavioral and Operational Competencies
 
 
 <ul>
 <li>
 Strong analytical thinking and structured troubleshooting approach across cloud, Kubernetes, network, database, messaging, caching, storage, and observability layers.
 </li>
 <li>
 Ability to work under pressure during high-severity incidents, production outages, cloud service degradation, Kubernetes failures, Kafka issues, Redis issues, database issues, storage access failures, and network connectivity problems.
 </li>
 <li>
 Ability to prioritize multiple incidents, alerts, requests, platform issues, and operational tasks in a time-sensitive environment.
 </li>
 <li>
 Good collaboration skills across L1, L2, L3, platform engineering, cloud, Kubernetes, network, database, application, and vendor teams.
 </li>
 <li>
 Willingness to learn and continuously improve skills across GCP, OCI, Kubernetes, Kafka, Redis, S3-compatible storage, event bus, databases, Grafana, Tempo, Loki, Prometheus, and the wider open-source ecosystem.
 </li>
 </ul>
 
 
 Key Deliverables and Success Measures
 
 
 <ul>
 <li>
 Timely resolution of L2 incidents within agreed SLA and OLA targets across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and observability platforms.
 </li>
 <li>
 Improved service availability, reduced recurring incidents, and faster mean time to restore service across the defined SRE support landscape.
 </li>
 <li>
 High-quality incident documentation, RCA inputs, runbooks, SOPs, alert response guides, and knowledge articles for the supported technology stack.
 </li>
 </ul>
 
 
 
</div>

Site Reliability Engineer

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