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customer success specialist Jobs in Riyadh

customer success specialist

customer support engineer

Fortinet

<div>Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support engineer to contribute to the success of our rapidly growing business. 
You would act as the &ldquo;Technical Support Engineer&rdquo; role to join our Riyadh office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security. 
As a Technical Support Engineer, you will:
&bull; Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.
&bull; Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.
&bull; Report and follow up with engineering and development to address and resolve product issues.
&bull; Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.
&bull; Running real-time phone or remote access sessions with customers.
&bull; Develop core competency in Fortinet&rsquo;s product line and technologies. 
We Are Looking For:
&bull; Good knowledge on Firewall and network security
&bull; Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.
&bull; Strong troubleshooting and problem-solving skills in various OSI layer protocols.
&bull; Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.
&bull; Working knowledge of Linux OS, virtualization technologies, and cloud computing.
&bull; Experience in Python or any similar language will be an added advantage.
&bull; Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations. 
Educational and Experience Requirements:
&bull; 6 or more years of experience in the computer networking or security industry.
&bull; Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience.
&bull; NSE 4 or equivalent certification &ndash; nice to have 
We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe. 
 
#LI-BG1 #LI-Hybrid</div>

Technical Support Engineer - Saudi

Airbus

<div>Job Description:
The jobholder will have to perform the following activities:
A. Maintenance and Support
The main responsibility is to make our partner&rsquo;s staff able to take over the maintenance of hardware / software and support operations of the BEAM9 system. These operations consist of:
<ul><li>Support the Customer&rsquo;s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement;
</li><li>Support the Customer&rsquo;s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France;
</li><li>Support IT Training activities;
</li><li>Support all operations in KSA, like deployment, acceptance phases or IT training;
</li><li>Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.
</li></ul>B. Customers&rsquo; relationship
<ul><li>Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
</li><li>Contribute to reflect customer&rsquo;s expectations or request;
</li><li>Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements).
</li></ul>C. Communication and reporting
<ul><li>Ensure regular reviews and updates on activities to the team and the program manager;
</li><li>To setup and maintain KPIs allowing the monitoring of the maintenance and support activities;
</li><li>Capitalize knowledge (documentation and procedure writing, good practices gathering&hellip;)
</li><li>Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
</li><li>Support deployment, lifetime operation and performance management of all Maintenance Program deliverables;
</li></ul>This position is contingent upon obtaining the required security clearance.
<div></div>Main requirements
<ul><li>Must Have
<ul><li>Education: Master degree in computer science
</li><li>Successful experience in maintenance and support program;
</li><li>Communication skills to adapt to wide variety of interlocutors in a multicultural environment
</li><li>Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO;
</li><li>OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS)
</li><li>Virtualization Nutanix (AHV &amp; NKP), Harbor and Kubernetes
</li><li>Storage: Ceph
</li><li>Backup: Veeam Backup
</li></ul></li></ul><ul><li>Additional skills
<ul><li>IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
</li><li>IT: hardware ( DELL server, Cisco),antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible
</li><li>Working with basic network devices and concept such as IP, DNS, firewall and routing.
</li><li>Knowledge in Database is a plus (Postgresql, MySQL, Elastic search)
</li><li>Knowledge in cloud technology (Docker, Kubernetes)
</li><li>Ability to learn and understand various, complex and technical subjects
</li><li>Analytical skills to summarize, simplify complex topics
</li><li>Ability to steer several activities in parallel
</li></ul></li><li>Languages
<ul><li>English, mandatory
</li><li>Arabic, mandatory
</li><li>French, a plus
</li></ul></li></ul>This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company&rsquo;s success, reputation and sustainable growth.
Company:
Airbus Defence and Space Saudi Limited
Contract Type:
Fixed term
-
Experience Level:
Professional
Job Family:
Customer Eng.&amp;Technical Support&amp;Services &lt;JF-CS-PS&gt;
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
 
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.</div>

Technical and Logistic Support

Bayt Almaloumat Alarabiya For Information Technology

Senior IT Infrastructure &amp; Systems Engineer (Arabic speakers only)Location: [Riyadh, Saudi Arabia] Employment Type: Full-Time Experience: Minimum 3 YearsJob SummaryWe are looking for a hands-on Senior IT Infrastructure &amp; Systems Engineer with proven experience in Microsoft 365, servers, virtualization, networking, firewalls, backup, and data center projects.The candidate will be responsible for designing, implementing, migrating, and supporting IT infrastructure solutions for customers.Key Responsibilities<ul><li>Perform Microsoft 365 email, Teams, OneDrive, and SharePoint migrations.</li><li>Support Microsoft CSP customers and troubleshoot Microsoft 365 services.</li><li>Install and configure FortiGate firewalls, security policies, NAT, VPN, IPS, and web filtering.</li><li>Install and configure physical servers, Windows Server, SQL Server, and Active Directory.</li><li>Install and manage VMware ESXi and vSphere environments.</li><li>Redesign existing networks, create VLANs, and implement network segmentation.</li><li>Install and configure Veeam Backup &amp; Replication.</li><li>Design and implement server high-availability, backup, and disaster recovery solutions.</li><li>Upgrade and reorganize existing data centers, including racks, cabling, power, labeling, and equipment installation.</li><li>Prepare network diagrams, implementation plans, technical documentation, and handover reports.</li><li>Provide on-site and remote technical support to customers.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Computer Engineering, or a related field.</li><li>Minimum 3 years of proven hands-on experience in IT infrastructure and system integration.</li><li>Strong experience with:</li><li>Microsoft 365 and email migrations</li><li>Windows Server and Active Directory</li><li>Fortinet FortiGate</li><li>VMware virtualization</li><li>Veeam Backup &amp; Replication</li><li>SQL Server installation</li><li>VLANs, routing, switching, and network security</li><li>Server high availability and disaster recovery</li><li>Data center implementation and renovation</li><li>Strong troubleshooting, documentation, and customer communication skills.</li><li>Ability to manage customer projects independently.</li></ul>Preferred CertificationsMicrosoft, Fortinet, VMware, Veeam, Cisco, or equivalent certifications are preferred.Candidates should include details of relevant projects in their CV.Job Type: Full-timeExperience:<ul><li>Install and configure FortiGate firewalls, security policies: 3 years (Required)</li><li>Windows Server , SQL Server installation ,Active Directory: 3 years (Required)</li><li>VMware virtualization: 3 years (Required)</li><li>VLANs, routing, switching, and network security: 3 years (Required)</li><li>Microsoft 365 and email migrations: 3 years (Required)</li><li>Ability to manage customer projects independently: 3 years (Required)</li><li>chatgpt and claude: 2 years (Required)</li></ul>Work Location: In person

IT Infrastructure & Systems Engineer

AXON TECH SECURITY SOLUTIONS

Industry: Safety And Security systems like CCTV , fire Alarm , Access Control Etc...Job SummaryBusiness Development ManagerThe ELV , Safety Sales Engineer is responsible for generating business opportunities, understanding client requirements, preparing technical and commercial proposals, coordinating with estimation and engineering teams, and achieving sales targets for ELV systems such as CCTV, access control, structured cabling, PA systems, intercom, gate barriers, BMS, home automation, and networking solutions.⸻Key ResponsibilitiesBusiness Development &amp; Sales- Safety And Security systems like CCTV , fire Alarm , Etc...⁠Identify and develop new business opportunities.⁠Meet consultants, contractors, facility management companies, and end users.⁠Generate leads through networking, cold calling, and referrals.⁠Build and maintain strong customer relationships.⁠Achieve monthly and annual sales targets.Technical Consultation⁠Understand customer requirements and site conditions.⁠Recommend suitable ELV solutions based on project requirements.⁠ ⁠Conduct site visits and technical discussions with clients.⁠ ⁠Coordinate with design and estimation teams for solution development.Tendering &amp; Proposal Preparation⁠Review RFQs, BOQs, and tender documents.⁠ ⁠Prepare technical and commercial proposals.⁠Coordinate with suppliers for pricing and technical support.⁠ ⁠Submit quotations and follow up with clients.Negotiation &amp; Contract Closure⁠ ⁠Negotiate pricing, payment terms, and project scope.⁠Follow up on submitted quotations.⁠Convert inquiries into confirmed orders.⁠Support contract finalization and purchase order collection.Experience - 3-5 years in Same fieldQualification - Bachelor DegreeLocation- Riyadh , Saudi ARABIAGood Knowledge in Technical SystemsPay: ﷼13,000.00 - ﷼15,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>ELV, FIRE&amp;SAFETY SALES : 3 years (Required)</li></ul>Work Location: In person

ELV SALES ENGINEER ( Safety and Security System )

Albawani | البواني

<div>
 
 
 Job Title: Junior Mechanical Engineer
 
 
 
 
 Job Location: Saudi Arabia
 
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The Junior Mechanical Engineer supports the delivery of mechanical works by assisting in the review, coordination, and implementation of design and construction activities on site.
 
 
 Working under the guidance of the Senior Mechanical Engineer and reporting to the Design Manager, the role contributes to shop drawing reviews, site inspections, technical documentation, and multidisciplinary coordination to ensure works are executed in accordance with approved drawings, specifications, and project requirements.
 
 
 The role is primarily site-focused, with responsibility for resolving day-to-day construction issues and supporting technical workflows. As part of this, the Mechanical Engineer is expected to actively contribute to drafting, detailing, and preparation of sketches, mark-ups, and redline drawings using CAD/BIM tools where required (e.g., routing adjustments, coordination fixes, temporary works), ensuring timely and practical solutions without over-reliance on dedicated drafting resources.
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 Key Activities
 
 
 
 
 Design, Site &amp; Construction Support (Mechanical)
 
 
 <ul>
 <li>
 Provide day-to-day mechanical engineering support on site, addressing construction queries, RFIs, and technical clarifications.
 </li>
 <li>
 Review mechanical works (HVAC, plumbing, fire protection, etc.) to verify compliance with approved drawings and specifications.
 </li>
 <li>
 Identify mechanical site issues, discrepancies, or non-conformances and report to the Senior Mechanical Engineer.
 </li>
 <li>
 Coordinate mechanical activities with structural, architectural, electrical, and fit-out works to avoid clashes and execution conflicts.
 </li>
 <li>
 Support inspections, testing, and commissioning activities for mechanical systems.
 </li>
 <li>
 Prepare and update sketches, mark-ups, and simple mechanical drawings/details using CAD tools to support site execution.
 </li>
 <li>
 Assist in producing redline drawings and as-built markups based on actual site conditions.
 </li>
 <li>
 Provide hands-on drafting support (AutoCAD/Revit/BIM tools) when required to resolve site issues efficiently.
 </li>
 <li>
 Ensure all issued sketches and drawings are clear, coordinated, and aligned with approved design intent.
 </li>
 </ul>
 
 
 Shop Drawings, Submittals &amp; As-Built Support
 
 
 <ul>
 <li>
 Review mechanical shop drawings, material submittals, and method statements under supervision.
 </li>
 <li>
 Ensure compliance with design intent, specifications, and project standards.
 </li>
 <li>
 Assist in preparing technical comments and tracking submittal status.
 </li>
 <li>
 Verify that approved shop drawings and materials are properly implemented on site.
 </li>
 <li>
 Support preparation and validation of mechanical as-built drawings and documentation.
 </li>
 </ul>
 
 
 Technical Queries, RFIs &amp; NCR Management
 
 
 <ul>
 <li>
 Assist in preparing responses to RFIs, Technical Queries (TQs), and site clarifications.
 </li>
 <li>
 Support investigation and close-out of NCRs, observations, and quality issues.
 </li>
 <li>
 Coordinate with the Senior Mechanical Engineer to resolve technical and coordination issues.
 </li>
 <li>
 Maintain records of technical correspondence and site decisions.
 </li>
 </ul>
 
 
 Coordination &amp; Communication
 
 
 <ul>
 <li>
 Coordinate with site engineers, subcontractors, and suppliers on mechanical matters.
 </li>
 <li>
 Interface with other disciplines (Architectural, Structural, Electrical, etc.) for coordinated delivery.
 </li>
 <li>
 Attend coordination meetings and provide updates to senior team members.
 </li>
 <li>
 Ensure proper use of document control systems and project workflows.
 </li>
 </ul>
 
 
 Continuous Improvement &amp; Knowledge Sharing
 
 
 <ul>
 <li>
 Develop knowledge of mechanical systems, installation practices, and coordination processes.
 </li>
 <li>
 Support lessons learned and continuous improvement initiatives.
 </li>
 <li>
 Seek guidance from senior engineers and contribute to team knowledge sharing.
 </li>
 <li>
 Promote best practices in mechanical construction quality and execution.
 </li>
 </ul>
 
 
 JOB SPECIFICATIONS
 
 
 
 
 Industry / Domain
 
 
 <ul>
 <li>
 Design &amp; Build engineering projects within the construction industry
 </li>
 <li>
 Multidisciplinary coordination across design and site delivery stages
 </li>
 <li>
 Mechanical systems implementation including HVAC, plumbing, and fire protection systems
 </li>
 </ul>
 
 
 Necessary Knowledge and Experience
 
 
 <ul>
 <li>
 Minimum 4&ndash;7 years of relevant experience in mechanical engineering within construction or design-build environments
 </li>
 <li>
 Experience in reviewing drawings, submittals, and supporting site execution
 </li>
 <li>
 Basic understanding of HVAC, plumbing, and fire protection systems
 </li>
 <li>
 Familiarity with multidisciplinary coordination and construction workflows
 </li>
 <li>
 Good command of English (written and spoken)
 </li>
 </ul>
 
 
 Education and Certification Minimum Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Mechanical Engineering
 </li>
 <li>
 Professional certification is an advantage but not mandatory
 </li>
 </ul>
 
 
 Job Specific and Technical Skills
 
 
 <ul>
 <li>
 Working knowledge of AutoCAD, Revit, and BIM tools
 </li>
 <li>
 Ability to interpret and review mechanical drawings and specifications
 </li>
 <li>
 Basic understanding of installation, testing, and commissioning processes
 </li>
 <li>
 Ability to produce basic drawings, sketches, and redlines when required to support site delivery
 </li>
 <li>
 Good organizational and documentation skills
 </li>
 <li>
 Strong attention to detail and problem-solving ability
 </li>
 </ul>
</div>

Junior Mechanical Engineer

Rawaj - Human Capital Management

<div>Join a leading Saudi technology and systems integration company specializing in delivering innovative enterprise IT infrastructure, cybersecurity, cloud, networking, and digital transformation solutions to government, enterprise, and commercial customers across the Kingdom.
The Proposal Engineer will lead the end-to-end proposal development process, ensuring the delivery of high-quality, competitive, and compliant technical and commercial proposals for enterprise IT opportunities. The role requires a detail-oriented professional capable of coordinating cross-functional teams, managing bid activities, preparing winning proposals, and supporting business growth in a fast-paced technology solutions environment.<h2 class="jobSectionHeader">
Key Accountabilities:</h2><ul><li>
Work closely with the costing, bidding, proposal, and sales teams to prepare competitive bids and proposals, preferably with experience in the Saudi market.</li><li>
Prepare and maintain proposal documentation using Microsoft Excel and Microsoft Word; proficiency in PowerPoint, Visio, and Microsoft Project is highly preferred.</li><li>
Manage and support the end-to-end bidding process, ensuring all required documentation is complete and compliant.</li><li>
Prepare and respond to RFIs (Requests for Information), RFQs (Requests for Quotation), RFPs (Requests for Proposal), and other proposal-related documentation.</li><li>
Leverage previous experience within an IT or technology solutions company to support proposal development.</li><li>
Communicate effectively, both verbally and in writing, with internal teams, vendors, and customers.</li><li>
Coordinate with cross-functional teams, including technical, sales, procurement, and other departments, to develop accurate cost estimates and proposals.</li><li>
Review and interpret customer RFP requirements, liaise with technical teams and vendors, and ensure proposals align with customer expectations and project requirements.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience:</h2><ul><li>
Bachelor's degree in Information Technology, Computer Engineering, Engineering, or a related field.</li><li>
Minimum 3 years of experience in proposal engineering, bidding, tendering, costing, or sales support within an IT company, systems integrator, or technology solutions provider.</li><li>
Solid understanding of the end-to-end bidding process, including RFPs, RFQs, RFIs, technical and commercial proposals, BOQs, and costing.</li><li>
Good knowledge of enterprise IT solutions and the ability to interpret customer requirements and collaborate with technical teams to develop competitive proposals.</li><li>
Experience coordinating with sales, technical, procurement, and finance teams throughout the proposal preparation process.</li><li>
Strong written and verbal communication, organizational, analytical, and problem-solving skills, with the ability to manage multiple proposals and meet deadlines.</li><li>
Proficiency in Microsoft Excel and Microsoft Word; experience with PowerPoint, Visio, and Microsoft Project is preferred.</li><li>
Experience with Saudi government tenders and the Etimad platform is an advantage.</li></ul></div>

Proposal Engineer - IT | Saudi Arabia

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; System Engineer</h1>
Position: System Engineer 
Project Duration: 3 Months 
Location: Onsite 
Language: Arabic (Mandatory) 
Experience: 5+ Years 
Education: Bachelor's Degree in Information Technology or equivalent.<h2 class="jobSectionHeader">
Job Summary</h2>
We are seeking experienced System Engineers to design, implement, configure, and maintain enterprise systems supporting the Committees Management System.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Design system architecture.</li><li>
Configure servers and infrastructure.</li><li>
Install and maintain applications.</li><li>
Monitor system performance.</li><li>
Troubleshoot technical issues.</li><li>
Ensure system security and availability.</li><li>
Support deployment activities.</li><li>
Prepare technical documentation.</li></ul><h2 class="jobSectionHeader">
Required Skills</h2><ul><li>
Windows/Linux Administration</li><li>
Virtualization</li><li>
Networking</li><li>
System Monitoring</li><li>
Backup &amp; Recovery</li><li>
Security Best Practices</li><li>
Cloud Platforms</li><li>
Troubleshooting</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li>
Bachelor's Degree in IT or equivalent.</li><li>
Minimum 5 years of System Engineering experience.</li><li>
Arabic language proficiency is mandatory.</li><li>
Onsite availability.</li></ul>
kvIrq9rFht</div>

System Engineer

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