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customer support engineer

KONE

<div>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
It's time to make a move. Join our flow. 
 
We have an exciting opportunity for an energetic and enthusiastic Customer Solution Design Engineer (MP) Design Engineer who provides technical expertise to the sales team, translating customer requirements into optimal KONE solutions. As part of the KONE early engagement team, the Design Engineer Solution ensures that KONE tender layouts and specifications are integrated into the customer's building specifications. This role involves reading and analyzing customer drawings, preparing 2D shop drawings and 3D Models for customer approval, and initiating manufacturing orders. Additionally, the CSE Design Engineer ensures that the final KONE drawings align with customer IFC drawings and SL layout drawings.
What will you do?
Customer:
<ul><li>Responsible for reading and sorting received customer drawings, raising any RFI needed if there is a conflict between these drawings and other KONE commitments.
</li><li>Responsible for creating the layout drawings either in 2D or 3D, the output should match customer document control procedure and KONE KOS standard.
</li></ul>Collaboration with sales:
<ul><li>Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard.
</li><li>Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
</li><li>Participates in customer meetings and answers customers&rsquo; technical questions when needed
</li><li>Selects the correct product platform on which to make the offering
</li><li>Propose solutions from all KONE business lines; new services, escalators, elevators, doors etc.
</li></ul>General responsibilities:
<ul><li>Participates in product and new services release information-sharing sessions
</li><li>Provides technical training to Sales, Installation and Maintenance as per Front Line needs
</li><li>Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
</li><li>Contribution to the Customer Solutions Engineering virtual and local network
</li></ul>Are you the one?
<ul><li>Hold Bachelor or Diploma degree in Engineering.
</li><li>Minimum of 5 years experience in elevator business or another relevant field.
</li><li>Excellent verbal and written English and Arabic language skills.
</li><li>Excellent communication, negotiation, and customer handling skills.
</li><li>Understanding of different building types and customer segments
</li><li>Good knowledge of environmental and sustainability requirements and norms
</li><li>Excellent engineering tool skills e.g. CAD and BIM skills
</li><li>Excellent knowledge of AutoCAD, Revit 2022, and BIM360 is a must.
</li><li>Basic knowledge of competitors&rsquo; products
</li><li>Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

Customer Solution Design Engineer (MP)

<div>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
It's time to make a move. Join our flow. 
 
We have an exciting opportunity for an energetic and enthusiastic Customer Solution Engineer (MP Tender) to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE&rsquo;s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE&rsquo;s product offerings.
What will you do?
Communication with Customer or project team:
<ul><li>Responsible for attending regular customer meetings along with Sales to clarify all the technical queries.
</li><li>Accountable for overall solution for the customer, including integrations, solutions, services, and products
</li><li>He/she takes responsibility to define the specifications, costs, and lead times in co-operation with other Front-Line parties, Supply Line, and Area and Global support functions.
</li></ul>Collaboration with sales:
<ul><li>Responsible for finding optimal technical solutions to meet the customer&rsquo;s needs for non-standard
</li><li>Ensures clarity on the solution&rsquo;s scope, including KONE and possible third-party offerings
</li><li>Select the correct product platform on which to make the offering
</li><li>Propose solutions from all KONE business lines; new services, escalators, elevators, doors, etc.
</li></ul>Collaboration with Supply Line:
<ul><li>Responsible for preparing the customer specification into the KONE language and getting the corporate prices from SC.
</li><li>Ensure that the proposed solution fulfils local codes, regulations, and safety requirements.
</li></ul>General responsibilities:
<ul><li>Participates in product and new services release information-sharing sessions
</li><li>Offers input to the product offering management about customization, standardization and interface requirements for the portfolio
</li><li>Contribution to the Customer Solutions Engineering virtual and local network
</li><li>Contribute to and utilize the Customer Solutions Engineering case library
</li><li>Is the primary front-line technical contact person for the Supply Line Tendering Engineers.
</li></ul>Are you the one?
<ul><li>Hold a Bachelor degree in Engineering.
</li><li>Minimum of 5 years of experience in the elevator business or another relevant field.
</li><li>Excellent verbal and written English and Arabic language will be the added value skills.
</li><li>Excellent communication, negotiation, and customer handling skills.
</li><li>Understanding of different building types and customer segments.
</li><li>Good knowledge of environmental and sustainability requirements and norms.
</li><li>Good CAD and optional BIM skills.
</li><li>Basic knowledge of competitors&rsquo; products.
</li><li>Good understanding of a product&rsquo;s total costing is built up &amp;local norms and regulations.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/</div>

Customer Solution Engineer - MP Tender

Motorola Solutions

<div><h2 class="jobSectionHeader">Company Overview</h2>
At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.<h2 class="jobSectionHeader"> 
Department Overview</h2>
Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.<h2 class="jobSectionHeader"> 

Job Description</h2>
In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.
Responsibilities:<ul><li>
Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.</li><li>
Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.</li><li>
Maintain system performance and availability through incident and performance management processes.</li><li>
Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).</li><li>
Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.</li><li>
Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.</li><li>
Conduct regular customer meetings to discuss service availability and performance.</li><li>
Address customer comments and inquiries related to specific project aspects or the entire project scope.</li><li>
Plan and execute technical tasks according to established instructions and processes.</li><li>
Respond to customer problems directly or through the internal customer interface.</li><li>
Troubleshoot and resolve technical design-related issues.</li><li>
Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.</li></ul>
The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.<h2 class="jobSectionHeader"> 
Basic Requirements</h2><ul><li>
Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.</li><li>
Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.</li><li>
Background in Network/IT, Broadband PTT, or Customer Service.</li><li>
Strong professional interpersonal and communication skills.</li><li>
Excellent command of verbal and written English and Arabic.</li></ul><h2 class="jobSectionHeader"> 
Travel Requirements</h2>
Over 50%<h2 class="jobSectionHeader"> 

Relocation Provided</h2>
Domestic<h2 class="jobSectionHeader"> 

Position Type</h2>
Experienced<h2 class="jobSectionHeader">
Referral Payment Plan</h2>
No<h2 class="jobSectionHeader">
Company</h2>
Motorola Solutions Arabia, Inc., Saudi Branch
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.</div>

Operations Engineer Arabic speaker

<div>
 
 Company Overview
 
 
 
 At Motorola Solutions, we believe that everything starts with our people. We&rsquo;re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that&rsquo;s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
 
 
 
 Department Overview
 
 
 
 Motorola Solutions is seeking a highly skilled and motivated on-site customer support engineer to join our International Services team. This role is critical to the delivery of mission-critical operations systems, encompassing the development and implementation of customer applications and company products, ensuring optimal customer performance and success.
 
 
 
 Job Description
 
 
 
 In response to rapid advancements in IT and communications technologies, and the increasing demand for Advanced Command &amp; Control Center software solutions built on Cloud Computing, AI, and Machine Learning (ML), we are expanding our Services team. This role will provide essential field engineering services to our AMEA customers, reflecting our commitment to innovation and customer satisfaction.
 
 
 At Motorola Solutions, we invest in our employees. You will receive comprehensive training and certifications in required technologies and service management, empowering you to excel in your role and advance your career. You will initially support the design and implementation of management, service, and maintenance solutions for customer networks, with the goal of independently leading and managing these efforts.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams across various technology stacks (web, mobile, middleware) to resolve complex business and technical challenges.
 </li>
 <li>
 Provide high-quality technical and operational support for mission-critical IT and Radio systems within a team environment, ensuring service level and operational key performance indicators are consistently met.
 </li>
 <li>
 Maintain system performance and availability through incident and performance management processes.
 </li>
 <li>
 Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs).
 </li>
 <li>
 Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled.
 </li>
 <li>
 Coordinate with the Local Service Delivery Manager (SDM) for all activities related to contract deliverables and appropriate tasking.
 </li>
 <li>
 Conduct regular customer meetings to discuss service availability and performance.
 </li>
 <li>
 Address customer comments and inquiries related to specific project aspects or the entire project scope.
 </li>
 <li>
 Plan and execute technical tasks according to established instructions and processes.
 </li>
 <li>
 Respond to customer problems directly or through the internal customer interface.
 </li>
 <li>
 Troubleshoot and resolve technical design-related issues.
 </li>
 <li>
 Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.
 
 
 </li>
 </ul>
 The primary objective of this role is to ensure all Service Obligations to the customer are met and to provide expert technical assistance and advice throughout the Maintenance Agreement lifecycle.
 
 
 Basic Requirements
 
 
 <ul>
 <li>
 Engineering or Sciences degree OR 4+ years of experience as a System Manager or in Field Service, with expertise in one or more of the following areas: Broadband PTT, Wired/Wireless Communication Systems, IT Systems, or Networking equipment.
 </li>
 <li>
 Legal authorization to work in the specified country indefinitely is required; employer work permit sponsorship is not available.
 </li>
 <li>
 Background in Network/IT, Broadband PTT, or Customer Service.
 </li>
 <li>
 Strong professional interpersonal and communication skills.
 </li>
 <li>
 Excellent command of verbal and written English and Arabic.
 
 
 </li>
 </ul>
 Travel Requirements
 
 
 Over 50%
 
 
 Relocation Provided
 
 
 Domestic
 
 
 Position Type
 
 
 Experienced
 
 
 Referral Payment Plan
 
 
 No
 
 
 
 Company
 
 
 
 Motorola Solutions Arabia, Inc., Saudi Branch
 
 
 
 
 EEO Statement
 
 
 
 
 Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
 
 
 We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you&rsquo;d like to join our team but feel that you don&rsquo;t quite meet all of the preferred skills, we&rsquo;d still love to hear why you think you&rsquo;d be a great addition to our team.
</div>

Operations Engineer (Arabic speaker)

NovaStar Financial

Key Responsibilities：● Provide technical support and consultation to customers.● Share documentation, software updates, and instructions.● Visit customer sites for hands-on support.● Collect industry trends and customer feedback to improve products and services.Qualifications：● Strong knowledge of electronics, IT, or networking, with hands-on system debugging experience.● Experience with LED display control, video processing, or Pro-AV systems preferred.● Proficient in software operation and device configuration.Job Types: Full-time, Contract Contract length: 24 monthsPay: ﷼15,000.00 - ﷼30,000.00 per monthWork Location: In person

Technical Support Engineer

GRADE

Job Description: Service Sales Support EngineerSalary : 8000 to 9000SAR per monthLocation RiyadhYour tasksIndustrial Refrigeration contractor or Service Sales Support Engineer will dedicate himself to the best of his ability to improve the profitability of the Company and its affiliates. The Service Sales Support Engineer will be reporting technically to the Service Manager and administratively to the Country General ManagerHas commercial responsibility for (sales) relations in the region. Should actively manage, maintain relations, and develop new relations (sales acquisition).Translates a customer request into a quotation.Costing and selecting the suitable equipment.Prepares quotations including technical specifications.Negotiation and finalization of the quotations with the clients.Coordinating all activities together with the Department Head and other departments of the company.After receipt of orders: prepares order confirmations, purchase orders and follows up till shipment of the material.Sales support to branch offices and distributors in the region.Tender evaluation, preliminary costing, preparation of specifications and offers.Consults customers, suppliers and subcontractors.Consults service engineers, project managers and project/sales engineers.Your profileBachelor Degree in Mechanical (Industrial Refrigeration Engineering is an advantage)Minimum 5 years of ammonia refrigeration related experience in sales or serviceProficient in MS Office applicationsCustomer / Sales orientedGood in communication, self-presentation and negotiation skillsFluent in English both written and verbal. Arabic speaker is an advantage.Job Type: Full-timePay: ﷼8,000.00 - ﷼9,000.00 per monthLocation:<ul><li>Riyadh (Required)</li></ul>

Service Sales Support Engineer (Industrial Refrigeration)

Euro Systems

Job Title: Sales Engineer &ndash; Indoor &amp; Outdoor Sales Location: Riyadh, Kingdom of Saudi Arabia Employment Type: Full-TimeJob OverviewWe are looking for a dynamic and customer-focused Sales Engineer &ndash; Indoor &amp; Outdoor Sales to manage showroom inquiries as well as develop business through field sales activities in Riyadh. The ideal candidate will combine strong technical knowledge with excellent sales and communication skills to promote products, support clients, and convert opportunities into successful sales.Key Responsibilities<ul><li>Handle walk-in customers and showroom inquiries, presenting products and solutions professionally.</li><li>Conduct outdoor sales activities, including visiting contractors, consultants, architects, and project sites.</li><li>Identify and develop new business opportunities in the market.</li><li>Understand client requirements and recommend suitable technical products and solutions.</li><li>Prepare quotations, technical submittals, and commercial proposals.</li><li>Follow up with clients to close sales and achieve monthly and quarterly sales targets.</li><li>Coordinate with design, estimation, and project teams for accurate proposals and project execution.</li><li>Maintain customer relationships to generate repeat business.</li><li>Update CRM system and maintain client database.</li><li>Participate in product demonstrations, exhibitions, and promotional activities.</li></ul>Candidate Requirements<ul><li>Bachelor&rsquo;s Degree in Engineering or a related technical field.</li><li>2&ndash;5 years of experience in technical sales, showroom sales, or project sales.</li><li>Experience in building materials, fit-out, fa&ccedil;ade systems, ELV, or architectural products is preferred.</li><li>Strong communication, negotiation, and presentation skills.</li><li>Customer-focused with a professional and presentable personality.</li><li>Ability to work independently and achieve sales targets.</li><li>Proficiency in MS Office.</li><li>Previous Saudi Arabia / GCC experience is an advantage.</li></ul>Job Type: Full-timePay: ﷼5,000.00 - ﷼7,000.00 per month

Sales Engineer

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