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production support executive

customer support engineer

Hosuk Travel

<div><p>Hosuk Travels, a customer-focused travel management company in <b>Riyadh</b>, is seeking a skilled and dependable <b>IT Support Engineer</b> to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
<p>At <b>Hosuk Travels</b> in Riyadh, the <b>IT Support Engineer</b> plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</p></div>

IT Support Engineer

Astek Middle East

<div>
 <p>
  🔹
  <strong>
   Job Title:
  </strong>
  Technical Support Engineer
 </p>
 <p>
  📍
  <strong>
   Location:
  </strong>
  Riyadh, KSA (Onsite)
 </p>
 <p>
  We are looking for a
  <strong>
   Technical Support Engineer
  </strong>
  to provide reliable Level 1 IT support and ensure smooth day-to-day IT operations across the organization.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide Level 1 support for hardware, software, and network-related issues, and escalate unresolved incidents when required.
  </li>
  <li>
   Install, configure, and maintain laptops, desktops, mobile devices, printers, IP phones, monitors, and other IT peripherals.
  </li>
  <li>
   Ensure proper cable management and readiness of meeting room IT equipment and TV displays.
  </li>
  <li>
   Manage IT assets and inventory, including tracking, labeling, documentation, and storeroom organization.
  </li>
  <li>
   Support employee onboarding and offboarding by preparing devices and collecting IT assets.
  </li>
  <li>
   Log and document all incidents, service requests, and asset changes, and assist with periodic reporting.
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Competencies
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in Windows, macOS, iOS, and Microsoft 365.
  </li>
  <li>
   Hands-on experience with hardware troubleshooting (laptops, desktops, printers, IP phones).
  </li>
  <li>
   Strong organizational skills with experience in IT asset management.
  </li>
  <li>
   Good communication skills and a customer-focused mindset.
  </li>
 </ul>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <ul>
  <li>
   Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or a related field.
  </li>
 </ul>
 <p>
 </p>
</div>


Technical Support Engineer

KONE

<div>
 <em>
  Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
  <br/>
  <br/>
 </em>
 <strong>
  <em>
   It's time to make a move. Join our flow.
   <br/>
   <br/>
  </em>
 </strong>
 We have an exciting opportunity for an energetic and enthusiastic CSE Engineer to be responsible for providing technical expertise to identify the most suitable KONE product for customer requirements. This role involves interpreting customer specifications and aligning them with KONE&rsquo;s solutions, including escalators, auto walks, machine-room-less elevators, high-rise systems, and third-party equipment. The engineer also plays a key role in developing non-standard solutions and supporting the tendering process, ensuring that all technical requirements are met with KONE&rsquo;s product offerings.
 <br/>
 <br/>
 <strong>
  <em>
   What will you do?
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Communication with Customer or project team:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for attending regular customer meeting, Project follow up meetings and site coordination meetings.
  </li>
  <li>
   He/She together with Project manager will be point of contact between customer and KONE for all technical points.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration with sales:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for finding the optimal KONE product to meet the customer&rsquo;s needs for non-standard and Major projects case.
  </li>
  <li>
   Selects the correct product platform on which to make the offer.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration with Supply Line:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for placing the order to factory includes the correct documentation and procedure
  </li>
  <li>
   Follow up the manufacturing and coordinate the material delivery dates to operation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  General responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participates in product and new service release information-sharing sessions
  </li>
  <li>
   Provides technical trainings to Sales, Installation and Maintenance as per Front Line needs
  </li>
  <li>
   Offers input to the product offering management about customization, standardization and interface requirements for the portfolio.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Are you the one?
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Hold Bachelor&rsquo;s degree in Engineering.
  </li>
  <li>
   Minimum of 5 years experience in elevator business or another relevant field.
  </li>
  <li>
   Excellent verbal and written English and Arabic language skills.
  </li>
  <li>
   Excellent communication, negotiation, and customer handling skills.
  </li>
  <li>
   Understanding of different building types and customer segments
  </li>
  <li>
   Good knowledge of environmental and sustainability requirements and norms
  </li>
  <li>
   Good CAD and optional BIM skills
  </li>
  <li>
   Basic knowledge of competitors&rsquo; products
  </li>
  <li>
   Good understanding a product&rsquo;s total costing is built up &amp;local norms and regulations.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
  <br/>
  <br/>
 </em>
 Read more on
 <em>
  <em>
   <em>
    www.kone.com/careers
   </em>
  </em>
 </em>
</div>


Customer Solution Engineer

Securonix

<div><p>At Securonix, we&rsquo;re on a mission to secure the world by staying ahead of cyber threats, reinforcing all layers of our platform with AI capabilities. Our Securonix Unified Defense SIEM, SOAR, UEBA &amp; Threat Intel Platform (TIP) provides organizations with the first and only AI-Reinforced solution built with a cybersecurity mesh architecture on a highly scalable data cloud. Enhanced by Securonix AgenticAI capabilities, our innovative cloud-native solution delivers a seamless CyberOps experience, empowering organizations to scale their security operations and keep up with evolving threats.</p><br>
<p></p>
<p>
Recognized as a six-time leader in the Gartner Magic Quadrant for SIEM and highly rated on Gartner Peer Insights, our award-winning Unified Defense SIEM provides organizations with 365 days of &lsquo;hot&rsquo; data for rapid search and investigation, threat content-as-a-service, proactive defense through continuous peer and partner collaboration, and a fully integrated Threat Detection, Investigation, and Response (TDIR) experience&mdash;all within a single platform. Built on a cloud-native architecture, the platform leverages the Snowflake Data Cloud for unparalleled scalability and performance.</p><br>
<p></p>
<p>
Securonix is proud to be a cybersecurity unicorn and featured in CRN's 2024 Security 100 list. Backed by Vista Equity Partners, one of the largest private equity firms with over $100 billion in assets under management, we have a unique advantage in driving innovation and growth. With a global footprint, we serve more than 1,000 customers worldwide, including 10% of the Fortune 100. Our network of 150+ partners and Managed Security Service Providers (MSSPs) enables us to deliver unmatched security solutions on a global scale.</p><br>
<p></p>
<p>
At Securonix, we are driven by our core values and place our people at the heart of everything we do:</p><br>
<p></p>
<ul>
<li>Winning as One Team: We work together with universal respect to achieve aligned outcomes</li>
</ul><ul><li>Customer Driven Innovation: We innovate to stay ahead of the market and create value for our customers</li>
</ul><ul><li>Agility in Action: We embrace change and are unified in our purpose and objectives amidst change</li></ul><br>
<p></p>
<p>
Join us as we redefine cybersecurity, innovate fearlessly, and grow together as one team.</p><p></p><p><b><br>
Job Summary:</b></p><p></p><p><br>
As a Customer Success Engineer you will be the technical backbone of the customer journey, working closely with our clients to ensure the successful deployment, adoption, and optimization of our cybersecurity platform ThreatQ. You will own the post-sales technical relationship, guiding customers through onboarding, integrations with internal tools and threat feeds, and building threat intelligence workflows. You&rsquo;ll serve as a trusted advisor, bridging the gap between customers and the ThreatQuotient&rsquo;s internal teams - Technical Support, Sales, Professional Services and Engineering, with a focus on driving satisfaction, and retention. This role combines technical acumen, cybersecurity expertise, and customer-centric problem-solving.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p><br>
<p></p><ul>
<li>
Own the technical onboarding process, ensuring successful implementation and configuration of the ThreatQ platform.</li>
<li>Serve as a subject matter expert in threat intelligence and ThreatQ&rsquo;s data model, APIs, connectors, and integrations (e.g., SIEMs, TIPs, EDR tools, orchestration platforms).</li>
<li>Work closely with customer SOC, CTI, and IR teams to map use cases, optimize threat workflows, and operationalize threat intelligence.</li>
<li>Proactively monitor customer health and platform usage to ensure retention, satisfaction, and renewal success.</li>
<li>Develop and deliver regular technical business reviews and product enhancement recommendations.</li>
<li>Collaborate with ThreatQuotient&rsquo;s Sales, Product, Engineering, and Support teams to relay customer feedback and resolve issues effectively.</li>
<li>Create custom scripts or integrations using ThreatQ&rsquo;s APIs when needed.</li>
<li>Maintain knowledge base articles, playbooks, and deployment documentation.</li>
<li>Understand customers&rsquo; desired outcomes and work proactively to ensure that all customers receive maximum value from the product.</li>
<li>Maintain customer feedback into ThreatQuotient&rsquo;s internal systems of record.</li></ul><br>
<p></p>
<p><b>
Qualifications:</b></p><br>
<p></p><ul>
<li>
5+ years in a customer-facing technical role in cybersecurity (e.g., Customer Success Engineer, Solutions Architect, Technical Account Manager).</li>
<li>Hands-on experience with threat intelligence platforms or data (e.g., STIX/TAXII, MISP, ATT&amp;CK framework).</li>
<li>Experience with common cybersecurity tools (Splunk, CrowdStrike, Palo Alto, etc.) and threat intelligence feeds (Recorded Future, Mandiant, Intel471, etc.).</li>
<li>Strong communication and presentation skills with both technical and business audiences.</li>
<li>Experience with scripting languages (e.g., Python, Bash) is a plus</li>
<li>Understanding of networking, Linux, and cloud environments (AWS, Azure, GCP) is a plus.</li>
<li>Demonstrated desire for continuous learning and improvement</li>
<li>Relevant Bachelor&rsquo;s degree or equivalent experience</li>
<li>Occasional travel may be needed but no more than 10% of the time</li>
<li>Requires native Arabic speaker</li></ul><br>
<p></p>
<p>
Securonix is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with Securonix is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, Securonix will make reasonable accommodations for qualified individuals with disabilities.</p></div>

Customer Success Engineer - MENA

alfanar

<div>
 Job description:
 <br/>
 <br/>
 Job Purpose
 <p>
  To serve as the primary technical and communication interface between the customer and the organization, ensuring a high level of customer satisfaction by managing inquiries, resolving product or service-related issues, and facilitating cross-functional coordination. The role also supports continuous improvement through data analysis and process enhancement.
 </p>
 Key Accountability Areas
 <p>
  Customer Interaction &amp; Support
 </p>
 <ul>
  <li>
   Respond to customer inquiries through various channels (phone, email, chat) in a courteous, empathetic, and professional manner.
  </li>
  <li>
   Act as the first point of contact for technical and service-related concerns, providing expert guidance and support.
  </li>
  <li>
   Assist customers with troubleshooting and resolution of issues related to products and services.
  </li>
 </ul>
 <p>
  Inquiry Management &amp; Ticketing
 </p>
 <ul>
  <li>
   Create and manage service tickets to track, prioritize, and follow up on customer requests efficiently.
  </li>
  <li>
   Evaluate the nature and urgency of each inquiry to determine proper routing or escalation.
  </li>
  <li>
   Prioritize and categorize inquiries based on predefined criteria and service levels.
  </li>
 </ul>
 <p>
  Cross-Functional Coordination
 </p>
 <ul>
  <li>
   Forward inquiries to relevant departments promptly for timely resolution.
  </li>
  <li>
   Escalate urgent or high-impact issues to appropriate internal stakeholders or management.
  </li>
  <li>
   Act as a liaison between the customer service team and other departments to ensure clear communication and alignment.
  </li>
 </ul>
 <p>
  Data Analysis &amp; Reporting
 </p>
 <ul>
  <li>
   Analyze customer service data to identify trends, recurring issues, and opportunities for proactive resolution.
  </li>
  <li>
   Generate periodic reports on inquiry volumes, response times, resolution rates, and overall customer service performance.
  </li>
  <li>
   Support initiatives to optimize service efficiency and quality based on data insights.
  </li>
 </ul>
 <p>
  Documentation &amp; Systems
 </p>
 <ul>
  <li>
   Maintain detailed and accurate records of all customer interactions, including issues raised, actions taken, and outcomes.
  </li>
  <li>
   Use CRM or relevant service tools to log interactions and update customer history.
  </li>
 </ul>
 <p>
  Process Improvement &amp; Quality Assurance
 </p>
 <ul>
  <li>
   Implement and uphold customer service standards, policies, and procedures.
  </li>
  <li>
   Contribute to the development and refinement of service workflows and escalation protocols.
  </li>
  <li>
   Provide feedback and recommendations to improve service delivery, tools, and customer experience.
  </li>
 </ul>
 <p>
  Customer Feedback &amp; Continuous Improvement
 </p>
 <ul>
  <li>
   Collect and analyze customer feedback to identify pain points and service gaps.
  </li>
  <li>
   Communicate insights to relevant departments to support product or service improvements.
  </li>
  <li>
   Champion a customer-centric culture by promoting responsiveness and quality in service delivery.
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 Role Accountability
 <p>
  HR Proficiency:
 </p>
 <ul>
  <li>
   Ability to obtain updated soft and technical skills related to the job
  </li>
 </ul>
 <p>
  Delivery:
 </p>
 <ul>
  <li>
   Perform the planned activities to meet the operational and development targets as per delivery schedules.
  </li>
  <li>
   Utilize resources effectively to achieve objectives within efficient cost and time.
  </li>
  <li>
   Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
  </li>
 </ul>
 <p>
  Problem-Solving:
 </p>
 <ul>
  <li>
   Solve any related problems arise and escalate any complex operational issues.
  </li>
 </ul>
 <p>
  Quality:
 </p>
 <ul>
  <li>
   Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
  </li>
 </ul>
 <p>
  Business Process Improvements:
 </p>
 <ul>
  <li>
   Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
  </li>
 </ul>
 <p>
  Compliance:
 </p>
 <ul>
  <li>
   Comply to related policy and procedures and work instructions.
  </li>
 </ul>
 <p>
  Health, Safety, and Environment:
 </p>
 <ul>
  <li>
   Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
  </li>
 </ul>
 Academic Qualification Bachelor Degree in Electrical Engineering or Any relevant fieldWork Experience 5 to 10 YearsTechnical / Functional Competencies CommunicationConflict resolutionCreativityTime ManagementWell OrganizedCustomer Conflict ManagementCustomer DevelopmentCustomer Engagement Best PracticesCustomer FocusCustomer Interaction Center (CIC)Customer KnowledgeCustomer ProfilingCustomer Relationship ManagementCustomer ServiceCustomer Service Programs
 <br/>
 <br/>
 Profile description:
 <br/>
 <br/>
 <p>
  Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  For more information about alfanar, please visit alfanar.com
 </p>
</div>


Customer Service Engineer | alfanar Electric

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS&trade; software-based audio, video and control Ecosystem.
 <br/>
 <br/>
 By joining QSC, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
 <br/>
 <br/>
 To strengthen our MEA team in Saudi Arabia, we are looking for a full-time:
 <br/>
 <br/>
 <strong>
  Applications Engineer Saudi Arabia (m/f/d)
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 In the role of Applications Engineer, your role is to support and deliver the highest quality technical support to the MEA systems integrators, consultants and end users. Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Qsys and other specialist QSC platforms. The focus of your work is in the following areas:
 <br/>
 <br/>
 <ul>
  <li>
   Provide applications support and QSC Training content to the MEA market.
  </li>
  <li>
   Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.
  </li>
  <li>
   Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.
  </li>
  <li>
   Track and monitor system issues through to resolution, within agreed time limits.
  </li>
  <li>
   Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
  </li>
  <li>
   Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.
  </li>
  <li>
   Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
  </li>
  <li>
   Document technical knowledge in the form of notes and manuals.
  </li>
  <li>
   Maintain and build an excellent relationship with customers and end users.
  </li>
  <li>
   In conjunction with the product development teams participate in market research, competitor and customer surveys.
  </li>
  <li>
   Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
  </li>
  <li>
   Attend industry training and develop relevant knowledge and skills to enhance performance.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Your profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education to degree level or qualification in industry relevant field such as sound engineering
  </li>
  <li>
   Proven work experience as a Technical Support Engineer, installation Engineer, Commissioning Technician or similar role
  </li>
  <li>
   Strong experience in supporting audio visual or IT infrastructure services is key
  </li>
  <li>
   Commercially astute with the ability to understand a complex sales process
  </li>
  <li>
   Proven expertise managing complex systems within a corporate AV/IT environment
  </li>
  <li>
   Supported products and services NOT exclusively based on hardware
  </li>
  <li>
   Supported products and services to Tier 1 integrators and end users
  </li>
  <li>
   Capable of working with Visio and Autocad, as well as EASE Focus/Address.
  </li>
  <li>
   Well organised to manage conflicting priorities
  </li>
  <li>
   Excellent problem-solving skills individually and as part of a team
  </li>
  <li>
   Strong people management and leadership skills
  </li>
  <li>
   Confident and engaging presentation skills
  </li>
  <li>
   Excellent communication skills &ndash; with the ability to translate technical information for all types of audiences
  </li>
  <li>
   Excellent communication skills (both verbal and written)
  </li>
  <li>
   Fluent English language skills (both verbal and written)
  </li>
  <li>
   Fluent Arabic language skills (both verbal and written) would be an additional benefit
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A varied task in an internationally very successful company
  </li>
  <li>
   The opportunity to actively shape a global company
  </li>
  <li>
   An attractive salary package
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Have we aroused your interest?
 </strong>
 We look forward to receiving your application!
</div>


Applications Engineer Saudi Arabia

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