customer support specialist

Horizon NJ Health 

Job Overview Horizon NJ Health is a leading healthcare organisation dedicated to improving access to quality health care for low-income individuals and families. We are committed to enhancing the overall health and well-being of the communities we serve by offering a comprehensive range of services, including preventive care, wellness programmes, and mental health support.  We are seeking a diligent and customer-focused Remote IT Support &amp; User Assistance Specialist to join our team. In this Full-Time role, you will be the first point of contact for our internal staff, providing crucial technical support to ensure our teams can operate efficiently and effectively. This position is vital for maintaining the technological infrastructure that allows us to deliver exceptional service to our members. This is a remote position, with a preference for candidates based in or near Maryland City, Maryland, United States. Responsibilities  <ul><li>Provide first-line technical support to end-users via telephone, email, and remote-access tools.</li><li>Diagnose and resolve hardware, software, and network connectivity issues in a timely and professional manner.</li><li>Install, configure, and maintain computer systems, mobile devices, and applications.</li><li>Manage user accounts, passwords, and access permissions across various platforms.</li><li>Log all support incidents and resolutions accurately within our IT service management system.</li><li>Assist with the IT onboarding process for new employees, ensuring they have the necessary equipment and access from day one.</li><li>Create and update user guides, knowledge base articles, and other technical documentation.</li><li>Escalate complex or unresolved issues to the appropriate senior IT personnel or specialised teams.</li><li>Ensure all activities adhere to the company's IT security policies and data protection standards.</li></ul>Qualifications  <ul><li>Proven experience in an IT support, service desk, or a similar technical customer service role.</li><li>Strong working knowledge of Windows operating systems and the Microsoft Office 365 suite.</li><li>Familiarity with remote support software and helpdesk ticketing systems.</li><li>Excellent troubleshooting and problem-solving abilities with a keen attention to detail.</li><li>Outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical colleagues.</li><li>A proactive, patient, and customer-centric approach to providing support.</li><li>The ability to work independently and manage time effectively in a remote setting.</li><li>A strong commitment to maintaining confidentiality and data security, which is paramount in a healthcare environment.</li></ul> What We Offer  <ul><li>A competitive hourly wage of $28 to $38 USD, commensurate with experience.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>The opportunity to be part of a supportive and collaborative team.</li><li>A meaningful role within a mission-driven organisation that makes a tangible difference in the community.</li></ul>

Remote IT Support & User Assistance Specialist

Thebes USA

Job Overview Thebes USA, the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional Call Centre Customer Service Representative. As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an individual to be the first point of contact for our valued clients. This is a Full-Time position based in **Texas City, Texas, United States**. The successful candidate will play a crucial role in upholding our commitment to exceptional client service and support. Salary: $30 - $40 USD per hour Responsibilities * Serve as the primary point of contact for clients, handling inbound and outbound calls with the utmost professionalism. * Respond promptly and accurately to client enquiries received via telephone, email, and other communication channels. * Provide clear information regarding the firm's specialised advisory services. * Address and resolve client issues or complaints efficiently, ensuring a high level of client satisfaction. * Escalate complex or technical queries to the appropriate legal, regulatory, or investment consultants. * Maintain precise and comprehensive records of all client interactions within the company's CRM system. * Assist with scheduling appointments and consultations between clients and our advisory team. * Uphold client confidentiality and data protection standards at all times. * Contribute to team efforts by accomplishing related results as needed. Qualifications * Proven experience in a customer service, client relations, or call centre environment, preferably within a professional services firm. * Exceptional verbal and written communication skills, with a clear and professional telephone manner. * Strong interpersonal skills with an ability to build rapport with a diverse range of clients. * Excellent problem-solving capabilities and the ability to remain calm under pressure. * Proficient in the use of MS Office Suite; experience with CRM software is highly desirable. * A high degree of accuracy and meticulous attention to detail. * A proactive and positive attitude with a strong work ethic. * An understanding of or interest in the legal, financial, or compliance sectors would be a distinct advantage.

Call Center Customer Service Representative

Job Overview Thebes USA, the U.S. division of the international advisory firm Thebes Consult, is seeking a professional and highly motivated Live Chat Agent to join our team. This is a full-time position based in Texas City, Texas. As a key member of our client services team, you will be the first point of contact for prospective and existing clients, providing exceptional support and guidance on our specialised legal, regulatory, investment, and compliance advisory services. The ideal candidate will be an excellent communicator, capable of representing our brand with the highest level of professionalism. This role offers a competitive hourly wage of $25.00 - $39.00 USD per hour. Key Responsibilities * Engage with clients and potential clients via our live chat platform in a prompt, professional, and courteous manner. * Provide accurate and clear information regarding the company's full range of advisory services. * Assess client needs efficiently to direct enquiries to the appropriate specialist consultant or department within the organisation. * Resolve client queries effectively, and escalate complex issues to senior team members when necessary. * Maintain detailed and accurate records of all client interactions within our CRM system. * Uphold a high standard of client satisfaction and contribute to a positive brand experience. * Stay informed about the company’s services and industry trends to provide knowledgeable support. Qualifications and Skills * Proven experience in a customer service, live chat, or client-facing role is essential. * Exceptional written communication skills, with a strong command of UK-English grammar, spelling, and punctuation. * Excellent typing speed and accuracy. * The ability to multitask effectively, manage time, and prioritise tasks in a fast-paced environment. * A patient, professional, and empathetic approach to client communication. * Strong problem-solving skills and attention to detail. * Experience within a professional services environment (e.g., legal, financial, or consulting) is highly desirable but not required. * Familiarity with CRM software would be a distinct advantage.

Live Chat Agent

Essmann

Job Title: Help Desk Clerk Company: Essmann Location: Arizona City, Arizona, United States Employment Type: Full-time Salary: $45 - $55 USD per hour Job Overview Essmann's Cabinetry and Millwork, a renowned specialist in custom cabinetry, furniture, and wood mouldings, is seeking a diligent and tech-savvy Help Desk Clerk to join our team. With a strong commitment to quality craftsmanship and tailored solutions for corporate and church environments, we are looking for an individual who can provide excellent internal technical support. The successful candidate will be the first point of contact for IT-related queries, ensuring our team's technical operations run smoothly and efficiently. This is a fantastic opportunity to become a key member of a respected organisation dedicated to excellence. Responsibilities As the Help Desk Clerk, you will be responsible for providing timely and effective technical assistance. Your primary duties will include: • Serving as the initial point of contact for colleagues seeking technical assistance over the phone or email. • Performing remote troubleshooting through diagnostic techniques and pertinent questions. • Logging, prioritising, and managing all help desk interactions and resolutions in our ticketing system. • Diagnosing and resolving technical hardware and software issues, including network connectivity, printers, and user accounts. • Installing, configuring, and maintaining computer hardware, software, systems, and applications. • Escalating unresolved issues to the next level of support personnel in a timely manner. • Assisting with user administration, including password resets and access permissions. • Creating and maintaining documentation for technical procedures and user guides. Qualifications The ideal candidate will possess a blend of technical expertise and excellent interpersonal skills. Key qualifications include: • Proven experience as a help desk technician, IT support specialist, or in a similar role. • A strong understanding of computer systems, mobile devices, and other technology products. • Familiarity with help desk software, remote control applications, and ticketing systems. • Excellent problem-solving and analytical abilities. • Superb communication and customer service skills, with a patient and professional attitude. • Strong organisational and time-management skills, with the ability to prioritise tasks effectively. • A qualification in IT, Computer Science, or a relevant field is desirable but not essential. Benefits A competitive benefits package is available and will be discussed with candidates during the interview process.

Help Desk Clerk

PTS Expeditionary Commuications

Job Overview PTS Expeditionary Communications is seeking a detail-oriented and highly organized Remote Accounts Receivable Specialist to join our finance team. In this role, you will be responsible for managing customer invoicing, monitoring outstanding accounts, processing incoming payments, reconciling account balances, and supporting the company's overall financial operations. The ideal candidate is analytical, dependable, and committed to maintaining accurate financial records while providing exceptional service to internal and external stakeholders. If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. You may be an excellent fit for this role or other opportunities within our organization. We value individuals who build strong relationships, embrace continuous learning, respect diverse perspectives, act with integrity, and contribute positively to a collaborative team environment. Position Summary The Remote Accounts Receivable Specialist is responsible for ensuring timely billing, accurate payment processing, account reconciliation, and collections activities while maintaining positive customer relationships. This position requires exceptional attention to detail, strong organizational skills, and the ability to work independently in a remote environment while meeting deadlines and maintaining financial accuracy. Key Responsibilities <ul><li>Prepare, review, and distribute customer invoices accurately and on schedule.</li><li>Record, process, and apply customer payments received through various payment methods.</li><li>Monitor accounts receivable aging reports and follow up on outstanding balances professionally and promptly.</li><li>Reconcile customer accounts, research payment discrepancies, and resolve billing issues.</li><li>Maintain accurate financial records within the company's accounting system.</li><li>Collaborate with internal departments to resolve invoice, payment, and account-related inquiries.</li><li>Process credit memos, account adjustments, and refunds in accordance with company policies.</li><li>Generate accounts receivable reports and assist with month-end closing activities and financial reconciliations.</li><li>Ensure compliance with company financial policies, accounting procedures, and confidentiality standards.</li><li>Identify opportunities to improve billing, collection, and accounts receivable processes.</li></ul> Qualifications Required <ul><li>High school diploma or equivalent.</li><li>Previous experience in accounts receivable, billing, bookkeeping, accounting, finance, or a related administrative role.</li><li>Strong understanding of accounts receivable processes, invoicing, and payment reconciliation.</li><li>Proficiency with Microsoft Office Suite, particularly Excel.</li><li>Experience using accounting or ERP software.</li><li>Excellent numerical accuracy and attention to detail.</li><li>Strong organizational, analytical, and time management skills.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently while managing multiple priorities in a remote environment.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul> Preferred <ul><li>Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field.</li><li>Experience with accounting software such as QuickBooks, NetSuite, Sage, Microsoft Dynamics, Oracle, or SAP.</li><li>Knowledge of Generally Accepted Accounting Principles (GAAP).</li><li>Experience supporting remote accounting or finance teams.</li></ul> Knowledge, Skills, and Abilities <ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent attention to detail and financial accuracy.</li><li>Ability to maintain confidentiality when handling sensitive financial information.</li><li>Strong customer service and relationship management skills.</li><li>Effective organizational and multitasking abilities.</li><li>Ability to meet deadlines in a fast-paced environment.</li><li>Proficiency in spreadsheets, financial reporting, and accounting systems.</li><li>Adaptability and willingness to learn new technologies and financial processes.</li></ul> Work Environment This is a fully remote position requiring a professional home office, reliable high-speed internet, and the ability to communicate effectively through email, phone, video conferencing, and collaboration platforms. The successful candidate must be self-motivated, dependable, and capable of working independently while collaborating with a distributed finance team. Why Join Us? <ul><li>Competitive compensation</li><li>Comprehensive health, dental, and vision insurance</li><li>401(k) with company match (where applicable)</li><li>Paid vacation, company holidays, and paid time off</li><li>Employee Assistance Program (EAP)</li><li>Professional development and career advancement opportunities</li><li>Flexible remote work environment</li><li>Collaborative and inclusive company culture</li><li>Employee recognition and wellness programs</li><li>Ongoing training and continuous learning opportunities</li></ul> PTS Expeditionary Communications is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and every employee has the opportunity to succeed. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Accounts Receivable Specialist (Remote)

Avanti Residential

<div>Description:

Community Name: Prairie View and Village West
Unit Count: 311 and 306
Schedule: Saturdays required
Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our moto is Sempre Avanti, meaning &ldquo;Always Forward&rdquo;/ &ldquo;Always Welcome.&rdquo; We are &ldquo;people people&rdquo; through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky&rsquo;s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today!
The Leasing Specialist role will manage and lead in-person tours for prospective residents and sell the units to encourage application submittal. They will work on improving occupancy and preventing stale units through marketing and analyzing the local market. In addition, this role will help enhance the move-in experience after residents have signed their leases with the Application Admin and enhance the community&rsquo;s curb appeal.
What You&rsquo;ll Do&hellip;<ul><li>
Conduct tours scheduled in person tours with prospective residents who arrive at the property and perform warm hand off for scheduled tours. Keep Funnel/Outlook calendar updated so tours can be scheduled appropriately.</li><li>
Demonstrate exceptional ability to build rapport with prospective and current residents through clear, professional, and timely communication. Effectively addresses resident concerns, provides accurate information about policies, and ensures a seamless transition from inquiry to move-in, contributing to high resident satisfaction and positive NPS scores.</li><li>
Exhibits strong proficiency in utilizing property management software, digital marketing tools, and leasing platforms to track leads, manage applications, and maintain accurate records. Consistently leverages technology to enhance workflow efficiency, monitor occupancy trends, and support marketing strategies, ensuring optimal community visibility and operational success.</li><li>
Consistently seeks opportunities to enhance resident satisfaction and community involvement by planning and facilitating resident events, coordinating outreach programs, and staying aware of resident needs and preferences. Demonstrates initiative in fostering a welcoming and engaged community.</li><li>
Effectively identifies and resolves resident concerns, from maintenance issues to service inquiries, with a solution-oriented approach. Communicates clearly, follows up promptly, and ensures issues are fully resolved, contributing to positive resident experiences and retention.</li></ul>
Requirements:

What You Need to Succeed&hellip;<ul><li>
High School diploma or GED required.</li><li>
2+ years of customer service experience preferred.</li><li>
1+ years of sales experience preferred.</li><li>
Ability to communicate effectively over writing, phone, and computer mediums.</li><li>
Use of technology including computer software and iPad.</li><li>
Pass criminal background screening prior to employment.</li><li>
Possession of a valid driver's license and up-to-date vehicle insurance OR reliable transportation is required.</li><li>
If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.</li></ul>
What We Do for You&hellip;<ul><li>
Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.</li><li>
Up to 40% apartment discount.</li><li>
Continuing education and tuition reimbursement.</li><li>
A generous PTO policy.</li><li>
Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.</li><li>
4% company match for your 401k.</li><li>
Avanti Shares equivalent program for hourly employees where a portion of the company&rsquo;s transactional profits are awarded to you. The longer you stay, the higher your return.</li><li>
Avanti Cares Program that helps employees in financial need.</li><li>
Tenure-based Anniversary Recess.</li><li>
Avanti Advisors Program to help new hires with onboarding.</li></ul>
Application Deadline: We are accepting applications continuously and will review them as they are received until the role is filled.
This job description is not an all-inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with HR@Avantiresidential.com.</div>

Dual Site Leasing Specialist - Prairie View and Village West

Job Overview Essmann, a leading specialist in custom cabinetry, millwork, and high-quality wood components, is seeking a dedicated and professional Nursing Assistant to join our team. Based at our facility in Maryland City, Maryland, this Full-Time position is a unique opportunity to provide vital on-site health and wellness support to our skilled team of craftspeople and professionals. The ideal candidate will be a compassionate healthcare provider responsible for administering first aid, promoting a safe work environment, and supporting the overall well-being of our employees. This role is crucial in maintaining our commitment to health and safety within our dynamic manufacturing setting. Salary: $45 - $55 per hour Responsibilities * Provide immediate first aid and initial assessment for workplace injuries and illnesses in a timely and professional manner. * Assist in the development and implementation of workplace wellness programmes and health promotion initiatives. * Maintain accurate, confidential, and detailed medical records and incident reports for all employees. * Monitor, order, and maintain all first aid and medical supplies for the on-site clinic. * Support the company's health and safety protocols by assisting with health screenings and risk assessments. * Liaise with occupational health professionals and emergency services when required. * Educate employees on best practices for workplace safety, injury prevention, and personal health. * Perform routine clinical tasks, including taking vital signs and documenting employee health concerns. Qualifications * A recognised certification as a Nursing Assistant (CNA) or equivalent qualification is essential. * Current certification in First Aid and CPR/BLS is required. * Proven experience working in a healthcare role, with experience in an occupational or industrial health setting being highly desirable. * Excellent interpersonal and communication skills, with the ability to interact effectively and compassionately with all employees. * A strong understanding of patient confidentiality and data protection principles. * Must be organised, detail-oriented, and capable of working independently. * Familiarity with health and safety regulations within a manufacturing environment would be an advantage. Benefits * A competitive annual salary of $90000 - $125,000. * Comprehensive health and wellness benefits package. * Enrolment in the company pension scheme. * Generous paid holiday entitlement. * Opportunities for continuous professional development and training.

Nursing Assistant

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