email support specialist | customer service & technical support

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email support specialist | customer service & technical support Jobs in Kansas City

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customer support specialist

Accumedradial

<h3>About the role</h3>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.<h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.

Email Support Specialist | Customer Service & Technical Support

MHC Kenworth

Description: 
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for an Customer Support Specialist. This position handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and systems to schedule and manage repairs in a 24/7 environment.
 <ul>
<li>Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.</li>
<li>Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.</li>
<li>Manages and documents each event in the computer systems provided.</li>
<li>Communicates repair status to the customer and branch management teams via multiple channels including email, text, and phone.</li>
<li>Performs other duties as assigned by supervisor.</li>
</ul>
Qualifications: 
<ul>
<li>One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience strongly preferred.</li>
<li>Customer relationship management (CRM) systems experience preferred.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to handle multiple tasks simultaneously in a fast-paced environment.</li>
<li>Excellent critical thinking, problem solving, and decision-making abilities.</li>
<li>Ability to work a flexible schedule to meet business needs including nights and weekends.</li>
</ul>
Benefits: 
<ul>
<li>Competitive Salary</li>
<li>Medical, Dental and Prescription Insurance</li>
<li>Disability and Life Insurance</li>
<li>Paid Time Off program</li>
<li>401k and Profit Sharing with Employer Match</li>
<li>Flexible Spending Account</li>
<li>Internal Promotion Opportunities</li>
<li>On the Job Training</li>
</ul>

Dispatch Coordinator

Evernorth

Job Overview Job Title: Remote Customer Service Representative Company: Evernorth (a division of The Cigna Group) Location: Remote (United States) Employment Type: Full-time Salary: $25 - $35 USD per hour Evernorth Health Services is a dynamic and forward-thinking health services organisation, dedicated to making healthcare more affordable and accessible. As a division of The Cigna Group, we provide innovative pharmacy benefits, specialised care coordination, and data-driven solutions to a wide range of clients. We are currently seeking a dedicated and empathetic Customer Service Representative to join our fully remote team. The ideal candidate will be a first point of contact for our valued members, providing outstanding support and ensuring a seamless customer experience. This role is crucial in helping individuals navigate their health services and manage complex medical conditions effectively. Responsibilities As a Customer Service Representative, you will be responsible for a variety of tasks focused on delivering exceptional support. Key responsibilities include: • Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms. • Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions. • Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner. • Maintaining detailed and precise records of all customer interactions and transactions in our company database. • Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases. • Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information. • Consistently meeting or exceeding established performance metrics and quality assurance standards. Qualifications To be successful in this role, you will need a combination of experience, skills, and personal attributes. The essential qualifications include: • Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous. • Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely. • Strong active listening and problem-solving abilities, with a genuine desire to help others. • A high degree of professionalism, patience, and empathy when dealing with sensitive situations. • Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment. • Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools. • The ability to work independently and as part of a collaborative team in a remote setting. • A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection. What We Offer • A competitive hourly wage of $25 - $35 USD. • The flexibility and convenience of a fully remote, full-time position. • The opportunity to build a rewarding career within a leading global health services organisation. • A supportive and inclusive team culture that values collaboration and professional growth. • Meaningful work that directly contributes to improving the health and well-being of our customers.

Remote Customer service

National Door & Trim

Position DescriptionThe Technology Systems Specialist is an entry-level technical resource within the Information Technology department, responsible for providing end-user support, maintaining workstation and peripheral equipment, troubleshooting technical issues, and assisting with the reliable operation and continuous improvement of company technology. This position provides an opportunity to develop broad technical skills while working with more senior IT staff on systems, integrations, automation, and technology projects.Responsibilities&middot; Provide technical support for hardware, software, printers, scanners, mobile devices, networking, and other IT systems.&middot; Respond to helpdesk tickets, emails, phone calls, and user requests in a timely and professional manner.&middot; Configure, deploy, maintain, and troubleshoot computers, laptops, printers, scanners, and other endpoint devices.&middot; Assist with Microsoft 365, VPN, email, user account setup, permissions, and employee onboarding/offboarding.&middot; Maintain hardware inventory, software licensing records, and IT asset tracking.&middot; Assist with software updates, deployments, endpoint management, and other IT projects.&middot; Document troubleshooting procedures, system information, and recurring solutions.&middot; Research technical issues independently and escalate issues when appropriate.&middot; Assist senior IT staff with business systems, system integrations, automation, reporting, and internally developed technology tools.&middot; Identify opportunities to improve support processes and the employee technology experience.&middot; Previous IT support, helpdesk, technical training, or comparable hands-on experience preferred.&middot; Working knowledge of Microsoft Windows, Microsoft 365, and basic networking concepts.&middot; Experience with Active Directory, Microsoft Entra ID/Azure, Microsoft Intune, ERP systems, or similar technologies is a plus.&middot; Strong troubleshooting, communication, and customer service skills.&middot; Ability to work independently and collaboratively while managing multiple priorities.&middot; Willingness and demonstrated ability to learn new technologies and adapt to changing business needs.&middot; Ability to maintain confidentiality while handling sensitive company and employee information.&middot; Strong problem-solving skills with a commitment to continuous improvement.&middot; At times, flexible work hours may be required to support projects, maintenance, or business needs.Pay: $45,000.00 - $67,500.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Technology Systems Specialist

First Chicago Insurance Company

<div>At First Chicago Insurance Company, our employees are our biggest asset! It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization!
We are seeking an experienced Casualty Claims Specialist! 
The Casualty Claims Specialist will be responsible for investigating and settlement of automobile bodily injury claims. They will settle complex liability claims which require greater investigation and verification, as well as casualty claims including severe injuries which may result in extended disability or bodily injury as well as coverage related litigation.
The Casualty Claims Specialist will have the following duties and responsibilities:<ul><li>
Review &amp; determine course of action on each file assigned, utilizing technical knowledge &amp; experience for the purpose of supporting final disposition of a loss.</li><li>
Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, liability status, and damages that are applicable for each claim.</li><li>
Process Bodily Injury, and coverage claims in accordance with established office procedures.</li><li>
Work closely with Third Parties, plaintiff counsel, Claim Director and Chief Operating Officer to determine necessary injury and coverage investigation.</li><li>
Research case and statutory law in order to conduct proper claim investigation.</li><li>
Document policy status, coverage, liability and damages on all claims and notify re-insurer on qualifying claims.</li><li>
Prepare and present claim evaluations for the appropriate settlement authority.</li><li>
Maintain reasonable expense factors.</li><li>
Handle other duties as assigned</li></ul>
QUALIFICATIONS REQUIRED:<ul><li>
3-5 years in Casualty claims experience a MUST!</li><li>
Knowledge of legal and medical terminology.</li><li>
Excellent negotiation, communication, written, organizational and interpersonal skills.</li><li>
Ability to pass written examinations where required by state statutes to become a licensed claims adjuster.</li><li>
Proficiency in Microsoft Office products.</li></ul>
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:<ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement Training Programs</li><li>
Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul>
Visit our company website at firstchicagoinsurance.com</div>

Casualty Claims Specialist

Jefferson City School District

<div>
 
 POSITION TITLE:
 
 Library Media Specialist
 
 
 
 FLSA:
 
 Exempt
 
 
 
 QUALIFICATIONS:
 
 Must hold proper state certification
 
 
 
 REPORTS TO:
 
 Building Principal
 
 
 
 LOCATION:
 
 
 
 
 Essential Job Functions
 
 
 
 <ul>
 <li>
 Foster an atmosphere that encourages student and staff library media center usage.
 </li>
 <li>
 Consult with students and staff regarding their needs and interests in relation to the selection, management, and utilization of materials and equipment.
 </li>
 <li>
 Collaborate with teachers in planning and teaching research/information literacy skills and online safety skills.
 </li>
 <li>
 Assist students and staff in the use of library media center materials, online resources, and technology.
 </li>
 <li>
 Provide library media center resources that will meet the informational, research, educational, and recreational needs of users.
 </li>
 <li>
 Provide for the organization, circulation, and maintenance of library media center resources and building technology resources.
 </li>
 <li>
 Maintain program records (schedules, budgets, purchases, patron accounts).
 </li>
 <li>
 Maintain an inventory of library materials and building technology.
 </li>
 <li>
 Maintain the library media center school web page.
 </li>
 <li>
 Analyze and adjust for curriculum changes and advances in technology to meet the instructional needs of students.
 </li>
 <li>
 Implement policies for effective use of technology through the organization of facilities and equipment.
 </li>
 <li>
 Facilitate the school technology committee and serve on district level technology committees as needed.
 </li>
 <li>
 Serve as a member of the building leadership committee.
 </li>
 <li>
 Provide first-line, basic technology troubleshooting and testing tech support at the building level.
 </li>
 <li>
 Serve as technology liaison between the school and the district technology department.
 
 
 </li>
 </ul>
 
 Other Job Functions
 
 
 
 <ul>
 <li>
 Promote the district adopted policies and regulations dealing with access, confidentiality, copyright and selection.
 </li>
 <li>
 Assist in the selection, training, scheduling, supervising, and evaluating of building library media support personnel.
 </li>
 <li>
 Adhere to the district guidelines and procedures of cataloging and classifying all resources.
 </li>
 <li>
 Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities.
 </li>
 <li>
 Attend faculty meetings and other appropriate staff and department meetings.
 </li>
 <li>
 Remain current on instructional practices in education. (e.g. instructional technology)
 
 
 </li>
 </ul>
 
 Contact
 
 
 
 Human Resources
 
 
 315 E Dunklin Street
 
 
 Jefferson City MO 65101
 
 
 573-659-3013
 
 
 
 EQUAL OPPORTUNITY EMPLOYER
 
 
 
 
 NOTICE OF NONDISCRIMINATION
 
 
 
 Applicants for admission or employment, students, parents of elementary and secondary school students, employees, sources of referral and applicants for employment, and all professional organizations that have entered into agreements with the district are hereby notified that the district does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities and provides equal access to the Boy Scouts and other designated youth groups.
</div>

Library Media Specialist

Raisin Cane

Cook - Evening & Late Night Shift

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