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accounting specialist Jobs in Kansas City

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accounts payable specialist

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pharmacy customer service associate

airport customer experience manager (administrative officer) Jobs in Kansas City

associate/social services specialist (i/ii/iii) Jobs in Kansas City

customer support specialist

Community Network for Behavioral Healthcare

<div><p>Position Summary:</p>
<p>The Crisis Call Center Specialist provides immediate support for individuals experiencing suicidal thoughts, mental health or substance use crises, and other emotional distress. Our call center also supports Access Crisis Intervention (ACI), EPICC (Engaging Patients in Care Coordination), and other behavioral health business lines.</p>
<p>As a full time Crisis Call Center Specialist , you will serve as the first point of contact for individuals in crisis by providing evidence-based assessment, intervention, and referral services. Crisis Call Center Specialist work within a clinical framework to ensure safety, stabilization, and linkage to ongoing care when appropriate.</p>
<p>Key Responsibilities:</p>
<ul><li>Answer incoming 988, ACI, EPICC, and other designated behavioral health lines.</li>
<li>Conduct thorough risk assessments for suicide, self-harm, substance use, and other crisis situations.</li>
<li>Provide crisis intervention, stabilization, and safety planning using best-practice models.</li>
<li>Determine appropriate level of care and coordinate warm handoffs or referrals to community partners, crisis teams, or treatment providers.</li>
<li>Engage in follow-up and care coordination when required by program protocols.</li>
<li>Accurately document all contacts in compliance with agency, state, and federal requirements.</li>
<li>Maintain strict adherence to confidentiality, HIPAA, and Lifeline standards.</li>
<li>Participate in case consultation, clinical supervision, and ongoing professional development.</li>
</ul>
<p>Qualifications:</p>
<ul><li>Minimum of a bachelor's degree in psychology, social work, counseling, or related behavioral health field required (master's preferred).</li>
<li>Licensed or license-eligible clinicians (e.g., LPC, LCSW, LMFT, LMSW) strongly preferred.</li>
<li>Minimum of three years' experience in crisis intervention, behavioral health, or substance use treatment required.</li>
<li>Demonstrated ability to apply evidence based clinical judgment handling high stress, fast paced call volume.</li>
<li>Proficiency in risk assessment, motivational interviewing, and crisis de-escalation skills.</li>
<li>Strong written and verbal communication, with competency in electronic health documentation.</li>
<li>Ability to work overnights, weekends, and holidays.</li>
</ul>
<p>Schedule &amp; Compensation:</p>
<ul><li>Full time position 40hrs per week, 11:00PM-7:00AM, Wednesday-Sunday holidays required.</li>
<li>Competitive hourly wage with shift differential for evenings/overnights.</li>
<li>Clinical supervision and ongoing training provided.</li>
</ul>
<p>Work Environment:</p>
<ul><li>This is a completely remote position once you have successfully completed the Monday-Friday 8:30AM-4:30PM <b>in person new hire orientation</b>.</li>
<li>Must live within 1hour of the Greater Kansas City Metropolitan area.</li>
<li>Must have reliable and secure internet service.</li>
</ul>
<p>Supportive team with access to supervision and staff wellness resources.</p></div>

Crisis Call Center Specialist- Full Time Nights

NTT DATA

<div><b>Req ID:</b> 353014
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
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We are currently seeking a Customer Care Associate to join our team.<br>
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Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers.<br>
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**Must Live in Continental United States**<br>
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This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.<br>
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Pay for this role is $20.00hr<br>
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The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.<br>
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<b>Basic Qualifications:</b><br>
<ul><li>
1 year experience (WAH) remote customer service</li><li>
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications</li><li>
Minimum High school diploma or GED.</li></ul><br>
<b>
Responsibilities:</b><br>
<ul><li>
Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.</li><li>
Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.</li><li>
Ensuring customer satisfaction (CSAT) and strive to meet service metrics.</li><li>
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.</li><li>
A typical day will likely involve fielding between 75 to 100 calls.</li><li>
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.</li><li>
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.</li><li>
Attention to detail, accuracy, and accountability for your work product.</li><li>
Designated quiet area to complete calls while working from home</li></ul><br>
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process<br>
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*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.<br>
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Must Pass Drug screen<br>
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Must Pass a background check with Education check and employment verification check.<br>
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<b>Remote Working and Technology Requirements</b><br>
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To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.<br>
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<b>Technology</b><br>
<ul><li>
NTT DATA will provide a computer and headset for remote work.</li><li>
Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li><li>
Failure to return equipment may result in collection actions and/or other consequences.</li><li>
Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li><li>
A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.</li></ul><br>
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Technical Performance and Issue Tracking</b><br>
<ul><li>
Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li><li>
Remote employees must adhere to all technical support procedures and protocols.</li><li>
Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li></ul><br>
<b>
Remote Workspace</b><br>
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Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.<br>
<ul><li>
Employees must have a <b>dedicated, professional workspace</b> conducive to servicing Customer Service customers with the same quality as an onsite environment.</li><li>
The workspace must be a <b>permanent, unencumbered location</b> used daily for work.</li><li>
Employees must work with <b>minimal distractions</b> that do not interfere with business operations or service delivery.</li><li>
Ideally, the workspace is <b>isolated from other household members</b> and used exclusively for job duties.</li><li><b>
Background noise, interruptions from people or pets, and other distractions</b> must be kept to an absolute minimum to avoid disruptions to customer service.</li><li>
Employees must work from the <b>same location consistently</b> unless prior approval is obtained.</li><li>
If a change in work location is necessary:</li></ul><ul><li>
The new location must meet all <b>Remote Workspace and Technology Requirements</b>.</li><li><b>
Notification to NTT DATA Management</b> is required before relocating</li></ul><br>
#INDBPO<br>
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#LI-MIWS<br>
<br>
<b>About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.<br>
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Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.<br>
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<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></div>

Customer Care Associate

CONNEXUS CREDIT UNION

<div><div><div>Connexus Credit Union - Who We Are:</div></div><div><div>
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.</div><div></div><div>
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.</div><div></div><div>
This position is a temporary contract role and is not a permanent employment opportunity.</div><div></div>
Starting wage of $16.50/hr. and higher based on prior experience.<div><i>
Bring your customer service experience and we will give you the tools and training to achieve excellence. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best.</i></div><div></div><div>
Responsibilities:</div><ul><li><div>
Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes.</div></li><li><div>
As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals.</div></li><li><div>
Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence.</div></li><li><div>
Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.</div></li><li><div>
Complete member transactions accurately and efficiently, adhering to department, organizational and federal guidelines and procedures.</div></li><li><div>
Operate and balance cash drawer daily with minimal balancing errors.</div></li><li><div>
Monitor and respond as needed in chat queues in order to achieve interdepartmental synergy and provide members with a seamless experience, regardless of their contact channel.</div></li><li><div>
Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality.</div></li><li><div>
Achieve individual performance goals as assigned and positively contribute to branch goal attainment.</div></li><li><div>
Take initiative for your personal development and stay informed of all credit union products, services and procedures.</div></li></ul><div></div><div>
Position Requirements:</div><ul><li><div>
Demonstrated knowledge of basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently is Required.</div></li><li><div>
1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals is preferred.</div></li><li><div>
Follows established routines under close supervision.</div></li><li><div>
Uses normal courtesy and workplace professionalism. Interacts with co-workers and members. Demonstrates behaviors that support our values and culture.</div></li><li><div>
Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.</div></li><li><div>
Ability to be entrusted with the handling of confidential and personal matters and to remain calm under pressure.</div></li><li><div>
Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment.</div></li></ul><div></div><div>
Connexus Credit Union's Employer Recognitions:</div><ul><li><div>
2026 Best Place to Work in IT, Computer World</div></li></ul><div></div><div><i>
Equal Opportunity </i><i>Employer/Disabled/Veterans/41</i><i> CFR 60&ndash;1.4, 41 CFR 60-1.35</i></div></div></div>

Member Services Representative

Spectrum

<div><b>This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.</b><div><br>
Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.</div><div><br>
At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.</div><div></div><div><b><br>
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST</b></div><ul><li>
Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service</li><li>
Representing a Fortune 100 company and being the voice of Spectrum</li><li>
Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more</li><li>
Resolving mobile customer inquiries while creating best-in-class customer experiences</li><li>
Working independently in an open, friendly environment while collaborating with a supportive, energetic team</li></ul><div>
We&rsquo;re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you&rsquo;ll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you&rsquo;ll thrive inside our lively environment.</div><div><b><br>
WHAT YOU&rsquo;LL BRING TO SPECTRUM</b>
</div><div><i>Required Qualifications</i>
</div><ul><li><b>Education</b>: High school diploma or equivalent</li><li><b>
Schedule</b>: Ability to work a variety of schedules including nights, weekends, and holidays</li><li><b>
Language</b>: Ability to read, write, speak and understand English</li></ul><div><b>
Schedules:</b></div><ul><li>
Must be able to work a schedule starting from 2 pm - 4 pm</li></ul><div></div><div><i><br>
Preferred Qualifications</i></div><ul><li><b>
Experience</b>: 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center</li><li><b>
Technical Skills</b>: MS Office, computer skills, typing</li><li><b>
Skills</b>: Communication, organization, time management, multi-tasking, customer service</li><li><b>
Abilities</b>: Dependable, proactive, adaptable, problem-solving, professional, resilient</li></ul><br>
#LI-TC2<br>
COP143 2026-70445 2026
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Here, our employees don&rsquo;t just have jobs, they're building careers. That&rsquo;s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.<br>
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A qualified applicant&rsquo;s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.<br>
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<b>Get to Know Us </b>Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet&reg;, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you&rsquo;ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.<br>
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<b>Grow Your Career Here </b>We&rsquo;re committed to growing a workforce that reflects the customers and communities we serve &ndash; providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.</div>

Customer Service Representative

NCM Associates

<div><p>The Training &amp; Development Specialist is responsible for delivering, coordinating, and continuously improving training and development programs across the organization. This role will lead both required and developmental training, manage content within the Learning Management System (LMS), support key people processes, and foster engagement among leaders and alumni. The Specialist will partner closely with business leaders, program owners, and subject matter experts to ensure all training initiatives align with company strategy, compliance, and cultural goals. This role requires an onsite presence in our Kansas City office.</p><br>
<p></p>
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Duties and Responsibilities</p>
<ul><li>Plan, facilitate, and evaluate training sessions on a range of topics, including required compliance/performance trainings and developmental topics (e.g., customer service, feedback, financial literacy).</li></ul>
<ul><li>Coordinate logistics for in-person, virtual, and blended training programs, ensuring high engagement and knowledge transfer.</li></ul>
<ul><li>Oversee ongoing engagement and follow-up for a variety of training and education programs including content creation and communication.</li></ul>
<ul><li>Support the design and development of training materials, including presentations, guides, e-learning modules, and other resources for both regular and ad hoc training needs.</li></ul>
<ul><li>Apply adult learning principles and instructional design best practices to ensure effective learning experiences.</li></ul>
<ul><li>Manage the logistics of the performance review cycle, including setting up feedback channels, collecting and compiling data, and assisting in the preparation of summary and trend reports for leadership.</li></ul>
<ul><li>Support continuous improvement of the performance review process and related employee communications.</li></ul>
<ul><li>Oversee updates and ongoing maintenance of training content within the Learning Management System (LMS).</li></ul>
<ul><li>Ensure all learning resources are accurate, accessible, and aligned with organizational goals.</li></ul>
<ul><li>Generate LMS reports on participation, completion rates, and training effectiveness.</li></ul><br>
<p></p>
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Qualifications</p>
<ul><li>Bachelor&rsquo;s degree in Human Resources, Education, Business Administration, Organizational Development, or related field (or equivalent experience)</li></ul>
<ul><li>2+ years of experience in training facilitation, instructional design, or related field</li></ul>
<ul><li>Experience with Learning Management Systems (LMS) and e-learning platforms</li></ul>
<ul><li>Strong project management, organizational, and communication skills</li></ul>
<ul><li>Demonstrated ability to design engaging training content for diverse audiences</li></ul>
<ul><li>Comfort facilitating both in-person and virtual training sessions</li></ul></div><p></p>

Training & Development Specialist

Go Ape

<div><p>Are you seeking an opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates to support its call center operations, providing a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.</p><p><b>
What does a Call Center Representative do?</b></p><ul><li>
Serve on the internal call support team by answering calls and providing support to guest inquiries.</li><li>
Support sites as a point of contact for guest issues during site operational hours.</li><li>
Resolve guest issues as they relate to bookings by providing timely and accurate information.</li><li>
Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.</li><li>
Record and track data related to group bookings, guest inquiries, and issue resolution.</li><li>
Communicate with sales, marketing, and sites to arrange special booking events.</li><li>
Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.</li><li>
Performs other duties and responsibilities as required or requested.</li></ul><p><b>
What&rsquo;s it take to be a Call Center Representative at Go Ape?</b></p><ul><li>
Exceptional verbal and written communication.</li><li>
Basic Computer Skills, with the ability to work with Call Center phone system and booking platform.</li><li>
Possess a device and access to internet that meets the basic hardware requirements to utilize Phone System Software.</li><li>
While not required, prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems is a serious high-five.</li><li>
Further consideration is given to any prior Go Ape experience, as the understanding of Go Ape's operations is crucial for this position.</li><li>
Available to work at least one (1) shift a month</li></ul><p><i>
Pay Rate: $15.00 - $17.00 per hour, depending upon experience and location</i></p><p><i>
Status: Part-Time, Seasonal</i></p><p><i>
Hours: 4 to 8 hour weekend shifts, flexible based upon candidate availability</i></p><p><i>
Location: Must reside in a Go Ape operational market/state</i></p><p>
Go Ape offers its team a connected, challenging, and rewarding career. Our team is made up of highly diverse, yet like-minded individuals that share an adventurous spirit. Additionally, Go Ape nurtures collaboration and in turn, innovation. Our key goal is to maintain a workplace where everyone is passionate, feels valued, and is heard. To learn more, check out https://www.goape.com/jobs/.</p><p>
Pay: $15.00 - $17.00 / hour</p><p>
Benefits:</p><ul><li>
Flexible schedule</li><li>
401(k)</li><li>
Referral program</li><li>
Employee discount</li><li>
Paid training</li></ul><p>
Job Type: parttime</p><p>
Schedule:</p><ul><li>
Weekend availability</li><li>
Holidays</li><li>
Day shift</li></ul><p>
Education: High school degree</p><p>
Work location: This is a remote position</p></div>

Call Center Representative (Part-Time)

Cita Van lines

<p><b>Job Summary</b><br/>We are seeking a dynamic and detail-oriented Data Entry and Customer Service Specialist to join our team. In this role, you will be the vital link between data management and exceptional customer support, ensuring accurate information entry while providing friendly, professional assistance to clients and internal teams. Your energetic approach will help streamline operations, maintain organized records, and enhance overall service quality. If you thrive in a fast-paced environment and are passionate about precision and customer satisfaction, this opportunity is perfect for you!</p><p><b>Duties</b></p><ul><li>Accurately input data into various databases, ERP (Enterprise Resource Planning) systems, and spreadsheets using proficient typing skills</li><li>Manage data collection processes by organizing, filing, and maintaining electronic and physical records with meticulous attention to detail</li><li>Perform data entry tasks such as order processing, transcription, and updating client information in a timely manner</li><li>Utilize Microsoft Excel to create pivot tables, generate reports, and analyze data for operational insights</li><li>Support administrative functions by filing documents, managing office supplies, and assisting with clerical tasks</li><li>Provide exceptional customer service by responding promptly to inquiries via phone or email and resolving issues efficiently</li><li>Collaborate with team members to improve data accuracy and streamline office workflows through organizational skills</li></ul><p><b>Requirements</b></p><ul><li>Proven experience in clerical or office roles with strong data entry responsibilities</li><li>Proficiency in computer skills including Microsoft Office Suite (especially Excel), databases, and ERP systems</li><li>Excellent typing speed with high accuracy; familiarity with transcription is a plus</li><li>Basic math skills for data verification and order processing tasks</li><li>Strong organizational skills with the ability to manage multiple priorities effectively</li><li>Experience with filing systems, data collection methods, and pivot tables for data analysis</li><li>Previous office experience demonstrating attention to detail and administrative competence</li></ul><p>Join us to become a key contributor in a vibrant team dedicated to delivering top-tier service while maintaining precise data management. Your energy, organization, and technical skills will drive success in this essential role!</p><p>Pay: From $17.00 per hour</p><p>Work Location: In person</p>

Data Entry and Customer Service Specialist

Explore 405+ Customer support specialist in Kansas City this March. Find roles across top companies and apply now to boost your career.