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senior sales engineer

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senior support engineer

TAWANTECH

<div><b>Job Summary</b><p>
Seeking a Senior Support Engineer with strong hands-on experience in FALCON Platform to provide L2/L3 production support, ensure system stability, and optimize fraud detection performance within a banking environment.</p><p></p><b>
Key Responsibilities</b><ul><li>
Provide production support and incident resolution (SLA-driven).
</li><li>Monitor fraud alerts, transactions, and system performance.
</li><li>Troubleshoot application, database, and integration issues.
</li><li>Support system upgrades, patches, and deployments.
</li><li>Perform root cause analysis (RCA).
</li><li>Coordinate with fraud operations, core banking, and IT teams.</li></ul><br>
<b>
Requirements</b><br>
<br>
<b>Requirements</b><ul><li>
5+ years in banking application support.
</li><li>Hands-on experience with FALCON Fraud Management System.
</li><li>Strong SQL and Unix/Linux knowledge.
</li><li>Understanding of fraud monitoring (cards &amp; digital payments).
</li><li>Familiar with ITIL processes.</li></ul></div>

Senior Support Engineer

DeepSource Technologies

<div><b>Role Overview</b><p>
We are seeking a highly experienced <b>Senior Infrastructure &amp; Cloud Platform Engineer</b> with strong expertise in <b>Virtualization, Networking, OpenShift, IBM Cloud PAK, Storage, and Backup solutions</b>.</p><p>
The ideal candidate will lead the design, deployment, optimization, and support of enterprise-grade hybrid cloud and containerized environments while ensuring high availability, security, and scalability.</p><p></p><b>
Key Responsibilities</b><ul><li>
Design, implement, and manage enterprise <b>virtualization platforms</b> (VMware / Hyper-V / KVM).
</li><li>Architect and administer <b>Red Hat OpenShift</b> clusters in on-prem and hybrid environments.
</li><li>Deploy and support <b>IBM Cloud PAK</b> solutions across infrastructure platforms.
</li><li>Configure and manage enterprise <b>networking components</b> (L2/L3, VLANs, routing, firewall integrations).
</li><li>Design and maintain <b>enterprise storage solutions</b> (SAN/NAS, block/file storage).
</li><li>Implement and manage <b>backup &amp; disaster recovery solutions</b>.
</li><li>Perform infrastructure capacity planning and performance optimization.
</li><li>Ensure high availability, security hardening, and compliance adherence.
</li><li>Lead troubleshooting and root cause analysis for complex infrastructure incidents.
</li><li>Collaborate with application teams, security teams, and vendors for integrated solutions.
</li><li>Provide technical leadership and mentorship to junior engineers.</li></ul><br>
<b>
Requirements</b><br>
<br>
<b>Virtualization</b><ul><li>
VMware vSphere / ESXi / vCenter
</li><li>Hyper-V or KVM (preferred)
</li></ul><b>Containerization &amp; Cloud</b><ul><li>
Red Hat OpenShift (cluster deployment, operators, troubleshooting)
</li><li>Kubernetes fundamentals
</li><li>IBM Cloud PAK architecture &amp; deployment
</li></ul><b>Networking</b><ul><li>
Advanced understanding of TCP/IP, VLANs, routing, firewall policies
</li><li>Load balancing concepts
</li><li>Data center network architecture
</li></ul><b>Storage</b><ul><li>
SAN/NAS architecture
</li><li>Storage provisioning &amp; performance tuning
</li><li>Replication technologies
</li></ul><b>Backup &amp; DR</b><ul><li>
Enterprise backup solutions (e.g., Veeam, Commvault, IBM Spectrum Protect)
</li><li>DR planning &amp; testing
</li></ul><p></p><b>Qualifications</b><ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, or related field.
</li><li>8+ years of experience in enterprise infrastructure environments.
</li><li>Strong troubleshooting and problem-solving skills.
</li><li>Experience in hybrid cloud or multi-cloud environments is a plus.
</li><li>Relevant certifications preferred (VMware VCP, Red Hat, IBM, etc.).</li></ul></div>

Senior Infrastructure & Cloud Platform Engineer - Riyadh, KSA

<div><p><b>Role Overview</b><br>
We are looking for a motivated L1 Support Engineer to provide first-line technical support and ensure smooth day-to-day IT operations. This role is ideal for candidates at an early career stage seeking hands-on experience in enterprise environments.</p><p><b>
Key Responsibilities</b></p><ul><li>Provide first-level support for Linux and Windows systems</li><li>Monitor systems and applications to ensure availability and performance</li><li>Perform basic network checks and troubleshooting</li><li>Handle incidents and requests via ticketing tools</li><li>Support on-site operational activities as required</li><li>Escalate complex issues to higher support tiers</li><li>Communicate effectively with clients and internal teams</li></ul><b><br>
Requirements</b><ul><li><br>
Basic Linux / Windows administration knowledge</li><li>Understanding of system &amp; application monitoring</li><li>Basic networking fundamentals</li><li>Experience with ticketing / ITSM tools is preferred</li><li>Strong English fluency</li><li>Good communication and interpersonal skills</li><li>Saudi National</li></ul></div>

L1 Support Engineer - Saudi National - Riyadh, KSA

<div><p><b>Role Overview</b><br>
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.</p><p><b>
Key Responsibilities</b></p><ul><li>Provide second-level support for Linux and Windows platforms</li><li>Perform advanced system and application monitoring &amp; analysis</li><li>Troubleshoot OS, application, and connectivity issues</li><li>Manage incidents through ticketing tools and ensure SLA adherence</li><li>Support on-site technical interventions when required</li><li>Collaborate with higher support tiers and vendors</li><li>Communicate directly with clients for issue handling and updates</li><li>Contribute to operational improvements and preventive actions</li></ul><b><br>
Requirements</b><ul><li><br>
Strong Linux / Windows administration experience</li><li>Solid understanding of monitoring and performance analysis</li><li>Good networking troubleshooting capabilities</li><li>Experience with ticketing / ITSM tools</li><li>Strong English fluency</li><li>Strong communication &amp; client-facing skills</li><li>Saudi National</li></ul></div>

L2 Support Engineer (Saudi National) - Riyadh,KSA

<div>Job Summary:<p>
DeepSource Technologies is looking for a proactive and motivated <b>Support Engineer L1</b> - Saudi Nation - to join our dynamic team. This position is exclusively open to Saudi nationals. The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience.</p><p>
</p>Key Responsibilities:<ul><li>
Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions.</li><li>
Diagnose and troubleshoot hardware and software issues.</li><li>
Assist in the setup, configuration, and installation of software applications and systems.</li><li>
Document and track all support requests in the ticketing system.</li><li>
Escalate complex issues to higher-level support teams when necessary.</li><li>
Provide clear and concise communication to customers regarding the status of their requests.</li><li>
Contribute to the development of knowledge base articles and documentation for common issues and solutions.</li><li>
Participate in training sessions to enhance technical skills and knowledge about company products and services.</li></ul><br>
<b>
Requirements</b><br>
<ul>
<li>Education:</li>
<li><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
</ul></li><li>Experience:</li>
<li><ul><li>1-2 years of technical support experience, preferably in an IT helpdesk or support role.</li>
</ul></li><li>Technical Skills:</li>
<li><ul><li>Basic knowledge of operating systems (Windows, Linux) and common software applications.</li>
<li>Familiarity with network concepts and troubleshooting.</li>
<li>Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.</li>
</ul></li><li>Soft Skills:</li>
<li><ul><li>Strong problem-solving and analytical skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
</ul></li><li>Languages:</li>
<li><ul><li>Fluency in Arabic and English is required.</li></ul></li></ul></div>

Support Engineer L1 - Saudi National - Jeddah,KSA

<div><div>At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.</div><div><br>
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.</div><div></div><div>
At F5, our mission is based on the fact that businesses depend on apps.</div><div>
Our long-standing belief that applications are the most valuable assets of any organization in the digital age has been the foundation of our strategy to become the leader in multi-cloud application services. When you combine F5&rsquo;s, expertise powering over half of the world&rsquo;s applications across all types of environments, you have a company that knows how to deliver and secure more applications, and more value, than any company in the industry.</div><div></div><div>
This means that we are able to deliver and protect applications&mdash;revenue generating, brand-anchoring applications&mdash;from the point at which they are created through to the point when consumers interact with them. In other words, from &ldquo;code to customer.&rdquo; This makes the combined forces of F5, absolutely essential to every digital organization in the world, including the world&rsquo;s largest enterprises, service providers, financial and educational institutions, government entities, and consumer brands.</div><div></div><div>
At F5 we actively build a culture that everyone can be themselves and reach their full potential. As a global business leader, we know diversity drives innovation, makes everything we build better for our customers, and fuels our success. We know the magic ingredient is our differences, when embraced with humility and respect. And because we know this, we believe that top talent is found in a diversity of individual backgrounds, experiences, and perspectives to help us all thrive.</div><div></div><div>
We currently have an opportunity for a talented Senior Solutions Engineer (Sr SE) to join our Saudi Arabia organisation . This is a sales and technical role with focus on customer/partners and is part of the sales organization. The Sr SE&rsquo;s primary responsibility is to support the sales team with technical skills and provide technical knowledge around F5 solutions to our customers. To be effective, a Sr SE needs to have excellent technical skills and knowledge on both F5 products and the &ldquo;eco-system&rdquo; that we work in. Fear not, we do provide training and certification to keep abreast with these critical skills!</div><div></div><div>
The high-level objective is to achieve the allocated sales target and selling relevant F5 solutions and products to our customers business needs, in partnership with the Sales Account Manager. From our customer(s) perspective, the Sr SE is a trusted adviser who proactively learns and understands their technical and business challenges and can propose effective solutions to mitigate their concerns/offer gainful solutions. The F5 Sr SE not only presents the technical features but also business benefits in the Technical Value Proposition.</div><div></div><div>
Primary Responsibilities:</div><ul><li><div>
Responsible for upholding F5&rsquo;s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.</div></li></ul><div></div><div>
Global Responsibilities</div><ul><li><div>
Provides complex design and systems engineering configurations</div></li><li><div>
Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases</div></li><li><div>
Maintains a high level of technical knowledge of F5 and the relevant industry</div></li><li><div>
Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives</div></li><li><div>
Participate in the development and support of presentations for customers and partners</div></li><li><div>
Clearly articulate technical elements of the F5 value proposition to customers and partners</div></li><li><div>
Maintain knowledge of competitive landscape and share knowledge with CAT team</div></li><li><div>
Contribute to the creation of case studies, white papers, and media articles for customers and/or partners</div></li><li><div>
Foster a collaborative, team-based environment, sharing best practices and building lasting relationships</div></li><li><div>
Effectively negotiate and pursue conflict resolution</div></li><li><div>
Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs</div></li><li><div>
Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs</div></li><li><div>
Understand and effectively utilize F5 organizational resources</div></li><li><div>
Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities</div></li><li><div>
Lead strategic (organizational) opportunities</div></li><li><div>
Well developed SME focus for one technology</div></li><li><div>
Deliver customized product presentations using an advanced solution-based sales approach</div></li><li><div>
Proactively provide consultative support</div></li><li><div>
Create customer documentation for POC</div></li><li><div>
Understand business requirements involved with technical account strategy</div></li><li><div>
Work effectively with Engineering, Product Development, and Technical Support organizations</div></li><li><div>
Solve problems independently and creatively</div></li><li><div>
Perform other related duties as assigned</div></li></ul><div></div><div>
Channel support activities include:</div><ul><li><div>
Support F5 channel partner sales initiatives</div></li><li><div>
Provide channel partners sustainable training on F5 solutions and competitive differentiation</div></li><li><div>
Provide channel partners technical expertise and oversight as required</div></li><li><div>
Proactively provide consultative support</div></li><li><div>
Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner&rsquo;s ability to sell F5 solutions</div></li></ul><div></div><div>
Post sales activities include:</div><ul><li><div>
Understand and follow escalation process</div></li><li><div>
Partner with the F5 Technical Support and customers/partners to resolve issues</div></li></ul><div></div><div>
Qualifications</div><ul><li><div>
Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments.</div></li><li><div>
Strong presentation, communication, account management (pre-sales) skills</div></li><li><div>
Significant experience and a number of years pre-sales / Systems Engineering expertise</div></li><li><div>
BS/BA or equivalent work experience</div></li><li><div>
F5 core product experience or relevant experience in key competitor offerings required</div></li><li><div>
In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred</div></li><li><div>
Fluent English with good written and oral communication skills</div></li><li><div>
First class presentation skills</div></li><li><div>
Experience with MS office suite or Works</div></li></ul><div></div><div>
Physical Demands and Work Environment</div><ul><li><div>
The role is hybrid based</div></li><li><div>
While we encourage remote/virtual meetings, the nature of the role requires travel</div></li><li><div>
This is a self-driven role, so career growth and development are available at every stage of your career</div></li></ul><ul><li><div>
The position reports to the Director of Solutions Engineering based in Dubai</div></li><li><div>
Competitive pay, <div>family friendly benefits</div>, and cool perks</div></li></ul><div></div><div>
F5 is an equal opportunity employer and welcomes diversity in the workplace.</div><div>
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</div><div></div><div>
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Yello/Workday (ending with f5.com or @myworkday.com).</div><div></div><div>
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.</div><div></div><div>
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).</div><div></div><div>
Equal Employment Opportunity</div><div></div><div>
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting <div>accommodations@f5.com</div>.</div></div>

Sr. Solutions Engineer

Abunayyan Holding

<div>
 <p>
  We&rsquo;re Hiring: Senior Proposal Engineer
 </p>
 <p>
  WETICO is looking for an experienced Senior Proposal Engineer to join our Commercial team. If you have a strong background in proposal engineering and water or wastewater treatment projects, we&rsquo;d like to hear from you.
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  &bull; Manage engineering and proposal deliverables in line with tender schedules
 </p>
 <p>
  &bull; Prepare technical clarifications and coordinate with clients, partners, and internal teams
 </p>
 <p>
  &bull; Develop and review process design calculations, drawings, and system layouts
 </p>
 <p>
  &bull; Support vendor RFQs, technical evaluations, and costing activities
 </p>
 <p>
  &bull; Contribute to technical and commercial proposal documentation
 </p>
 <p>
  Requirements:
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Mechanical, Chemical, Environmental Engineering, or a related discipline
 </p>
 <p>
  &bull; 6&ndash;10 years of experience in proposal engineering, tendering, or EPC project development
 </p>
 <p>
  &bull; Knowledge of water and wastewater treatment processes
 </p>
 <p>
  &bull; Strong coordination, analytical, and technical writing skills
 </p>
 <p>
  &bull; Ability to manage multiple deadlines in a fast-paced environment
 </p>
</div>


Senior Proposal Engineer

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