sales manager

operations manager

store manager

technical manager

area manager

spa manager

Hilton Hotels

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: Operational Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery. Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets. Maximize treatment revenue through effective yield management of the treatment schedule. Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa s luxury concept. Arrange and attend all menu trials. Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations. Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography. Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards. Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard. Manage and grow membership offerings. Supervise pool operations, ensuring guest safety, comfort, and luxury service. Stay current on competitor activity and global wellness trends to maintain a leading edge. Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards. Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols. Deliver Hilton Health &amp; Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities. Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times. People Identify training needs and conduct timely performance reviews for the spa team as per company requirements. Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets. Recognize and reward good performance, managing a team member recognition program in line with expectations. Recruit team members in accordance with company and statutory requirements. Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies. Ensure all vacation planning is completed, updated, and in line with business requirements. Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching. Financial Manage the spa s departmental budget and P&amp;L, including forecasts and accruals. Monitor product costs, inventory levels, and implement cost-control measures without compromising quality. Partner with Procurement to source premium, cost-effective products that reflect the spa s luxury positioning. Commercial Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel s wellness offering. Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events. Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.

Spa Manager

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 
 
 
 Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
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 Oversees the operations of a spa, recreation &amp; pool operations and manages the employees under the department.
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 Ensures all employees have the proper supplies, equipment and uniforms.
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 Comprehends &amp; manages budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
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 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
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 Maintains cleanliness of spa and related areas and equipment.
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 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives.
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 Responsible in keeping up to date on industry trends, guest satisfaction, competition and the business climate in Dubai and the region.
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 Ensure the department operational budget is in line and that all costs are strictly controlled.
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 Assists in reviewing and improving as necessary the operational procedures for the entire Spa.
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 Assists in preparing the annual business plan, forecasts and marketing plan.
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 Assists in building an outstanding Spa team by demonstrating personal standards of excellence and demanding the same from all employees.
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 Regularly review policies and procedures relating to the spa and taking action to formulate and propose improvements.
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 Formulate policies and procedures for the spa, recreation and pool operations.
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 Ensure that employees have a complete understanding of and adhere to the spa facilities policies and procedures.
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 Prepare periodic reports for senior management on the activities and usage of the spa.
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 Respond to guest feedback and complains proactively and with care.
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 Assist in the building of an efficient team of employees by striving to maintain standards of excellence.
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 Follow and complies with the local and company regulations and policies regarding occupational health, safety and security; report any maintenance problems, safety hazards, accidents, or injuries; complete health, safety training and certifications in their work area.
 </li>
 </ul>
 
 
 
 
 
 Ensuring and Delivering Exceptional Customer Service
 
 
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 Sets a positive example for guest relations.
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 Interacts with guests to obtain feedback on product quality and service levels.
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 Handles guest problems and complaints.
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 Empowers employees to provide excellent customer service.
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 Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
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 Strives to improve service performance.
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 </ul>
 
 
 
 
 
 Conducting Human Resources Activities
 
 
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 Conducting Human Resources Activities
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 Solicits employee feedback, utilizing an &ldquo;open door&rdquo; policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
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 Ensures employees understand expectations and parameters
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 Brings issues to the attention of the department manager and Human Resources as necessary.
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 Observes service behaviors of employees and providing feedback to individuals.
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 Participates in employee progressive discipline procedures.
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 Participates in an on-going employee recognition program.
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 Reviews comment cards and guest satisfaction results with employees.
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 Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
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 Supervises on-going training initiatives and conducting training when appropriate.
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 Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
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 Celebrates successes and publicly recognizes the contributions of team members.
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 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and Hotel standards.
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 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
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 Fully embrace the philosophy of guest and customer service and own the guests;
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 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
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 Possess a warm and friendly demeanor;
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 Strive to achieve satisfaction and delight of internal and external customers;
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 Are detail oriented and hands on;
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 Are a team player with strong interpersonal skills;
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 Have the potential to develop into a leader, motivate and develop self and other associates;
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 Demonstrate self-confidence, energy and enthusiasm;
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 Have immaculate personal presentation e.g. grooming and conversational ability;
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 Have knowledge of hotel computer systems and other IT related applications;
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 Uphold ethical business practices.
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 </ul>
 
 
 
 
 
 EMPLOYMENT CONDITIONS
 
 
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 This job may require you to work on holidays and/ or weekends;
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 This job may require you to work a shift other than a day shift, including first, second, and swing or overnight shift;
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 This job often requires extended hours beyond a typical work week;
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 This job requires you to conform to a conservative, formal grooming, attire and jewelry policy that will be monitored on a regular basis and may be addressed as seen fit by your manager;
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 Sheraton Grand Hotel has a very strong commitment to safety and requires that you follow safety procedures closely;
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 Our hotel has a no-tolerance policy regarding unlawful discrimination and harassment, and requires that you follow our anti-discrimination and anti-harassment policies.
 </li>
 </ul>
 
 
</div>

Assistant SPA Manager

IHG Hotels & Resorts

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees. By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. About Us Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the spa to ensure the highest level of guest satisfaction, service quality, and operational efficiency. This role involves supervising spa team members, maintaining service standards, managing scheduling, and assisting with financial and marketing goals to enhance the spa's profitability and reputation. Your day to day Operations Management <ul> <li>Assist in the daily management and smooth operation of the spa and wellness facilities.</li> <li>Supervise therapists, receptionists, and attendants to ensure exceptional guest experiences.</li> <li>Ensure all spa areas are clean, well-maintained, and compliant with hygiene and safety standards.</li> <li>Monitor inventory levels and coordinate with suppliers for product replenishment.</li> <li>Support the implementation of spa protocols and standard operating procedures (SOPs).</li> </ul> Guest Experience <ul> <li>Ensure guests receive personalized, professional, and memorable experiences.</li> <li>Handle guest complaints or feedback promptly and professionally.</li> <li>Promote spa services, packages, and retail products to enhance guest satisfaction and revenue.</li> <li>Maintain strong guest relationships and encourage repeat business.</li> </ul> Team Leadership <ul> <li>Assist in the recruitment, training, and evaluation of spa staff.</li> <li>Support employee scheduling, attendance, and performance management.</li> <li>Foster a positive, motivated, and collaborative team environment.</li> <li>Conduct regular briefings and training sessions to maintain service excellence.</li> </ul> Financial & Sales Support <ul> <li>Assist in achieving spa revenue and profitability goals.</li> <li>Support in preparing reports, budgets, and forecasts.</li> <li>Promote retail sales and develop strategies to increase treatment bookings and product sales.</li> <li>Ensure proper billing and adherence to financial procedures.</li> </ul> Marketing & Promotion <ul> <li>Assist with spa promotions, seasonal offers, and partnerships.</li> <li>Coordinate with the marketing team to create attractive campaigns and social media content.</li> <li>Stay updated with industry trends to introduce innovative treatments and experiences.</li> </ul> What We Need From You <ul> <li>Minimum 2-3 years of experience in a supervisory or assistant management role within a spa or wellness center.</li> <li>Strong knowledge of spa operations, treatments, and retail products.</li> <li>Excellent communication, leadership, and organizational skills.</li> <li>Customer-oriented with a passion for wellness and hospitality.</li> <li>Proficiency in spa management software and Microsoft Office Suite.</li> <li>Diploma or certification in Spa Management, Hospitality, or a related field is preferred.</li> <li>Leadership & Team Management</li> <li>Guest Service Excellence</li> <li>Financial Awareness</li> <li>Attention to Detail</li> <li>Sales & Marketing Focus</li> <li>Problem-Solving</li> <li>Professional Appearance & Attitude</li> </ul> What We Offer We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Temporary</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul>

Franchise Hotel - Assistant Spa Manager

Spa Staff.com

Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates Join to apply for the Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates role at Spa . Job Details <ul> <li>Minimum experience required: over 5 years</li> <li>Salary: Negotiable based on skills and experience</li> <li>Location: Dubai, AE</li> <li>Start date: Immediately</li> </ul> Responsibilities: Responsible for the successful operations of hair, beauty, and spa salons. Ensure profit and customer satisfaction, lead teams of salon and spa staff to provide excellent services, maximize profit, and adhere to health and safety regulations. Job Information <ul> <li>Seniority level: Mid-Senior level</li> <li>Employment type: Full-time</li> <li>Job function: Management and Manufacturing</li> <li>Industry: Wellness and Fitness Services</li> </ul> Referrals increase your chances of interviewing at Spa by 2x. Get notified about new Spa Manager jobs in Dubai, Dubai, United Arab Emirates.

Full Time Spa Manager for a Hotel Spa in UAE - United Arab Emirates .

Overview Full Time Spa Consultant for a 5 Star Hotel Spa in UAE - United Arab Emirates Details <ul> <li>Location: Dubai, United Arab Emirates</li> <li>Start date: Immediately</li> <li>Salary: Negotiable based on skills and experience</li> <li>Posted by: Spa </li> </ul> Responsibilities <ul> <li>Massage therapist for a 5 stars ladies salon</li> </ul> Qualifications <ul> <li>Minimum experience required: over 5 years</li> <li>Must be qualified with a minimum of 5 years experience</li> <li>Massage therapist for a 5 stars ladies salon. Must be qualified with a minimum of 5 years experience. Attractive package</li> </ul> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Wellness and Fitness Services</li> </ul>

Full Time Spa Consultant for a 5 Star Hotel Spa in UAE - United Arab Emirates .

Full Time Spa Co-ordinator for a Day Spa in UAE - United Arab Emirates Join to apply for the Full Time Spa Co-ordinator for a Day Spa in UAE - United Arab Emirates role at Spa . Job Details <ul><li>Experience required: over 5 years</li><li>Salary: 8000 AED</li><li>Location: Dubai, UAE</li><li>Start date: Immediately</li></ul> Role Overview Are you passionate about delivering exceptional customer experiences? We are seeking a dynamic and personable Spa Client Experience and Coordinator to join our team. As the first point of contact for our valued clients, you will be responsible for providing top-notch customer service, booking appointments, and ensuring smooth spa operations. The ideal candidate will have strong computer skills, a friendly demeanor, and a knack for exceeding targets, particularly in spa membership sales. Proficiency in French, Russian, or Arabic is highly desirable. Benefits <ul><li>Visa for 2 years</li><li>Commission from spa membership sales</li><li>Team occupancy bonuses</li></ul>If you have a passion for wellness, excellent communication skills, and a presentable appearance aligned with our spa brand, we'd love to hear from you. You must be able to demonstrate examples of sales achievements and reaching targets. Please note this position is for females only. Accommodation is not included. Additional Information <ul><li>Seniority level: Mid-Senior level</li><li>Employment type: Full-time</li><li>Job function: Administrative</li><li>Industry: Wellness and Fitness Services</li></ul>

Full Time Spa Co-ordinator for a Day Spa in UAE - United Arab Emirates .

Solutions Leisure Group

General Manager (Spa, Salon, Wellness, Fitness & Events) We are seeking a General Manager to steward the experience across Spa, Salon, Wellness, Fitness, Corporate Wellness, and Events. You will lead with both heart and strategy to ensure seamless experiences, thriving departments, and a brand amplified at every touchpoint. You will balance commercial growth with elevated service, curating moments that are effortless, purposeful, and memorable. About Us We have created a destination that embodies blended wellbeing where beauty, movement, rest, and connection live under one roof. Our vision is to uplift every guest through thoughtful design, transformative experiences, and a community that breathes balance. We are not just a spa, salon, gym, or event space. We are a sanctuary for people who see wellness as both a ritual and a lifestyle. Your Impact <ul> <li>Oversee all operational, commercial, and experiential functions across Spa, Salon, Wellness, Fitness, Corporate Wellness, and Events.</li> <li>Integrate offerings so guests move seamlessly from a signature facial to yoga to a curated wellness event.</li> <li>Lead and inspire teams to deliver elevated service in line with our brand values: authenticity, intention, and calm confidence.</li> <li>Expand corporate wellness and B2B partnerships with creative packages and activations.</li> <li>Plan and execute events that amplify our mission: wellness workshops, community classes, and unique experiences.</li> <li>Own budgets, P&L, and performance metrics while anticipating trends, mitigating risks, and unlocking new revenue streams.</li> <li>Collaborate with marketing, design, and partnerships to maintain a cohesive brand narrative.</li> <li>Act as an ambassador of our ethos, championing wellness, style, and innovation in every decision.</li> </ul> Key Responsibilities Leadership & Culture <ul> <li>Hire, mentor, and retain department heads.</li> <li>Foster cross-department synergy and a growth-mindset culture.</li> </ul> Operations & Experience <ul> <li>Manage daily operations across all service areas.</li> <li>Ensure luxury standards, smooth flows, and client delight.</li> </ul> Wellness & Fitness Programming <ul> <li>Curate wellness journeys (yoga, pilates, movement, recovery).</li> <li>Stay ahead of industry and lifestyle trends.</li> </ul> Corporate Wellness & Events <ul> <li>Develop corporate wellness offerings, retreats, and event series.</li> <li>Manage logistics, client relationships, and ROI.</li> </ul> Commercial Growth <ul> <li>Identify and launch new revenue streams including memberships, packages, activations, and retail collaborations.</li> </ul> Brand & Marketing Integration <ul> <li>Partner with marketing to tell our story, promote experiences, and build community through campaigns.</li> </ul> Set and manage budgets, forecast revenue, and track metrics. Ensure cost controls and drive profitability. Qualifications & Experience <ul> <li>8-10 years in senior leadership roles across spa, wellness, fitness, lifestyle, or experiential hospitality.</li> <li>Proven track record managing multiple verticals such as spa, fitness, and events.</li> <li>Experience developing corporate wellness and B2B partnerships.</li> <li>Strategic, creative, and commercially minded with vision and attention to detail.</li> <li>Excellent communication, collaboration, and storytelling skills.</li> <li>Strong financial acumen with experience managing P&L, budgets, and growth targets.</li> <li>Passion for wellness, holistic health, design, and community.</li> </ul> What We Value <ul> <li>Intentional leadership with care and clarity.</li> <li>Courage to experiment, refine, and evolve.</li> <li>Humility to listen and adapt.</li> <li>A mindset of service to guests, team, and community.</li> <li>A love for the intersection of beauty, wellness, movement, and experience.</li> </ul> Working Conditions <ul> <li>Full-time role, approximately 54 hours per week depending on events and activations.</li> <li>Presence required across spa, salon, fitness, and event spaces; this is a high-visibility role.</li> </ul> Travel as needed for partnerships, activations, and corporate sites.

General Manager (Spa, Salon, Wellness, Fitness & Events)

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