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Serco

<div></div><div><div><div><div><p>Available in 11 locations
</p><p></p><div><h2 class="jobSectionHeader"><b>Systems Integrator - Navy Yard, Washington, D.C.</b></h2>
</div><div><div>Available in 11 locations</div>
 <div><div><div>Washington Navy Yard, District of Columbia, US, 20374
 </div><div>Alexandria, Virginia, US, 22311
 </div><div>Arlington, Virginia, US, 22202
 </div><div>Andrews AFB, Maryland, US, 20762
 </div><div>Fairfax, Virginia, US, 22033
 </div><div>Anacostia Annex, District of Columbia, US, 20373
 </div><div>McLean, Virginia, US, 22102
 </div><div>Bethesda, Maryland, US, 20889
 </div><div>Silver Spring, Maryland, US, 20910
 </div><div>Fort Belvoir, Virginia, US, 22060
 </div><div>Quantico, Virginia, US, 22134
</div></div></div></div></div></div><div><div>Washington Navy Yard, District of Columbia, US, 20374
</div></div><div><div>Category: Engineering/Ship Construction
</div></div><div><div>Job ID: 33746
</div></div><div><div>widget: Full-Time
</div></div><div><div>This position is contingent upon your ability to obtain and/or maintain an active U.S. Department of War (DoW) Secret security clearance.
</div></div><div><div>Other
</div></div><div><div>No - Teleworking not available for this position
</div></div><div><div>$119574.56-$199290.94</div></div></div></div>
<br><div><h3 class="jobSectionHeader"><b>Position Description &amp; Qualifications</b></h3><br>
<br>
<p>If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a great opportunity for you!</p><p><br>
</p><p><b>This position is contingent upon your ability to obtain and/or maintain an active U.S. Department of War (DoW) Secret security clearance.</b></p><p><br>
</p><p>As an experienced shipbuilding<b> Systems Integrator</b> based in Washington, DC supporting the U.S. Navy Frigate Program, you will support the PMS 410 Lead System Integrator. As a subject matter expert you will plan and coordinate Government, vendor, and shipbuilder efforts to ensure all systems are properly identified and on track for timely installation, configuration, integration, testing, and delivery with fully functional, cybersafe, and mission-ready capabilities.</p><br>
<p><br>
In this role, you will:</p>
<ul><li>Coordinate frigate systems integration and associated program execution activities across multiple stakeholders</li>
<li>Interface with shipbuilders, services contractors, and other Program Office stakeholders.</li>
<li>Lead and track integration of Frigate systems including combat systems, C4I, shipboard control systems, networks, software, and cybersecurity capabilities</li>
<li>Serve as the technical systems integrator across Frigate subsystems.</li>
<li>Collaborate with PARMS and other government stakeholders to align integration priorities, schedules, and deliverables</li>
<li>Develop, review, and execute test procedures for assigned Frigate systems.</li>
<li>Support TEMP development and executable test schedules.</li>
<li>Evaluate ICDs, ECPs, and SHIPALTs for Frigate systems.</li>
<li>Support configuration management, CDRLs, and technical documentation.</li>
<li>Support planning and execution of system-level testing, trials, and certification events</li>
<li>Coordinate ship checks, technical reviews, and program meetings.</li>
<li>Support verification of cybersecurity controls across systems</li>
<li>Support RMF compliance and system configuration verification</li></ul><div><br>
</div><p></p><p>To be successful in this role, you will have:</p>
<ul><li><b>The ability to obtain and maintain a Secret security clearance</b></li>
<li><b>U.S. Citizenship</b></li>
<li>A Bachelor&rsquo;s degree in Systems Engineering, Computer Science, Information Technology, or related discipline</li>
<li>8 years of experience supporting Navy Surface Combatant shipbuilding or systems integration</li>
<li>A strong technical writing, leadership, and coordination skills.</li>
<li>Willingness to travel approximately 10%</li></ul><br>
<p></p><p>Additional desired experience and skills:</p>
<ul><li><b>An active or current DoW Secret clearance</b></li>
<li>10+ years of experience working with systems integration on Surface Combatants</li>
<li>CSOOW, CSC, or STO experience</li>
<li>Experience with Surface Combatant trials and certifications</li>
<li>Knowledge of Surface Combatant combat systems and cybersecurity processes</li></ul><br>
<p></p><p>Take this opportunity to join a high-performing team, advance your career, and make a real difference supporting America&rsquo;s Navy. Join the Serco team today!</p><br>
<br>
<h3 class="jobSectionHeader"><b>Company Overview</b></h3><br>
<br>
<p>Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
<br>
<br>
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
<br>
<br>
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
<br>
<br>
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
<br>
<br>
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><br>
<br>
<h3 class="jobSectionHeader"><b>Pay Transparency</b></h3><br>
<br>
<p>Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
<br>
<br>
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):<br>
<br>
<br>
</p><ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li><br>
</ul><br>
<br>
<p>To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
<br>
<br>
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</p></div>

Systems Integrator - Navy Yard, Washington, D.C.

National Door & Trim

<p><b>Position Description</b></p><p>The Technology Systems Specialist is an entry-level technical resource within the Information Technology department, responsible for providing end-user support, maintaining workstation and peripheral equipment, troubleshooting technical issues, and assisting with the reliable operation and continuous improvement of company technology. This position provides an opportunity to develop broad technical skills while working with more senior IT staff on systems, integrations, automation, and technology projects.</p><p><b>Responsibilities</b></p><p>&middot; Provide technical support for hardware, software, printers, scanners, mobile devices, networking, and other IT systems.</p><p>&middot; Respond to helpdesk tickets, emails, phone calls, and user requests in a timely and professional manner.</p><p>&middot; Configure, deploy, maintain, and troubleshoot computers, laptops, printers, scanners, and other endpoint devices.</p><p>&middot; Assist with Microsoft 365, VPN, email, user account setup, permissions, and employee onboarding/offboarding.</p><p>&middot; Maintain hardware inventory, software licensing records, and IT asset tracking.</p><p>&middot; Assist with software updates, deployments, endpoint management, and other IT projects.</p><p>&middot; Document troubleshooting procedures, system information, and recurring solutions.</p><p>&middot; Research technical issues independently and escalate issues when appropriate.</p><p>&middot; Assist senior IT staff with business systems, system integrations, automation, reporting, and internally developed technology tools.</p><p>&middot; Identify opportunities to improve support processes and the employee technology experience.</p><p>&middot; Previous IT support, helpdesk, technical training, or comparable hands-on experience preferred.</p><p>&middot; Working knowledge of Microsoft Windows, Microsoft 365, and basic networking concepts.</p><p>&middot; Experience with Active Directory, Microsoft Entra ID/Azure, Microsoft Intune, ERP systems, or similar technologies is a plus.</p><p>&middot; Strong troubleshooting, communication, and customer service skills.</p><p>&middot; Ability to work independently and collaboratively while managing multiple priorities.</p><p>&middot; Willingness and demonstrated ability to learn new technologies and adapt to changing business needs.</p><p>&middot; Ability to maintain confidentiality while handling sensitive company and employee information.</p><p>&middot; Strong problem-solving skills with a commitment to continuous improvement.</p><p>&middot; At times, flexible work hours may be required to support projects, maintenance, or business needs.</p><p>Pay: $45,000.00 - $67,500.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Technology Systems Specialist

MHC Kenworth

<b>Description:</b><br>
Murphy-Hoffman Company, LLC is North America’s largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for an Customer Support Specialist. This position handles inbound emergency and service calls from customers and drivers and uses established policies, procedures, and systems to schedule and manage repairs in a 24/7 environment.
<br><ul>
<li>Answers inbound breakdown and non-domicile truck repair calls and schedules repairs. Arranges for substitute trucks as required.</li>
<li>Ensures trucks are returned to service as quickly as possible and verifies repairs are adequate and cost appropriate.</li>
<li>Manages and documents each event in the computer systems provided.</li>
<li>Communicates repair status to the customer and branch management teams via multiple channels including email, text, and phone.</li>
<li>Performs other duties as assigned by supervisor.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>One year of dispatching and/or truck, automotive, or heavy equipment repair industry experience strongly preferred.</li>
<li>Customer relationship management (CRM) systems experience preferred.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Ability to handle multiple tasks simultaneously in a fast-paced environment.</li>
<li>Excellent critical thinking, problem solving, and decision-making abilities.</li>
<li>Ability to work a flexible schedule to meet business needs including nights and weekends.</li>
</ul>
<b>Benefits:</b><br>
<ul>
<li>Competitive Salary</li>
<li>Medical, Dental and Prescription Insurance</li>
<li>Disability and Life Insurance</li>
<li>Paid Time Off program</li>
<li>401k and Profit Sharing with Employer Match</li>
<li>Flexible Spending Account</li>
<li>Internal Promotion Opportunities</li>
<li>On the Job Training</li>
</ul>


Dispatch Coordinator

Grand Traverse Internal and Family Medicine, P.C. 

<p>Seeking a detail-oriented Remote Data Entry Specialist responsible for accurately inputting and maintaining data in various systems.</p><p> </p><p><strong>Key Responsibilities:</strong></p><p>- Data Input &amp; Management: Enter, verify, and update data; ensure data integrity.  </p><p>- Quality Control: Review data for errors; conduct audits.  </p><p>- Document Processing: Organize digital documents; maintain confidentiality.  </p><p>- Reporting &amp; Communication: Generate reports; update team leads.</p><p> </p><p><strong>Required Qualifications: </strong> </p><p>- High school diploma; 1+ years of experience preferred.  </p><p>- Typing speed of 50+ WPM and proficiency in Excel/Google Sheets.  </p><p>- Strong attention to detail and reliable internet connection.</p><p> </p><p><strong>Preferred Qualifications: </strong></p><p>- Experience with database management systems; previous remote work is a plus.</p><p> </p><p><strong>Technical Requirements:  </strong></p><p>- Personal computer with high-speed internet; up-to-date antivirus software.</p><p> </p><p><strong>Work Environment:  </strong></p><p>- 100% remote; flexible hours available; full-time or part-time options.</p><p> </p><p><strong>Compensation &amp; Benefits:</strong></p><p>- Hourly rate based on experience; performance bonuses; flexible scheduling; paid training.</p><p> </p><p> </p>

Remote Data Entry

StoneX Group Inc.

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Connecting clients to markets &ndash; and talent to opportunity.
 <br/>
 <br/>
 With 5,400+ employees and over 80,000 institutional, commercial, and payments clients, we operate from more than 80 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets &ndash; focusing on innovation, human connection, and providing world-class products and services to all types of investors.
 <br/>
 <br/>
 Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.
 <br/>
 <br/>
 <strong>
  Business Segment Overview:
  <br/>
  <br/>
 </strong>
 <strong>
  Commercial
 </strong>
 : With boots on the ground authenticity at the heart of everything we do, our comprehensive array of commercial products and services enable you to work directly with our clients, across hedging, risk management, execution and clearing, OTC products, commodity finance and more.
 <br/>
 <br/>
 <strong>
  Position Purpose:
 </strong>
 The Trade Execution Associate &ndash; Meats &amp; Proteins supports the front office sales and trading team in the execution and management of physical protein trades, including beef, poultry, pork, and seafood. This role is responsible for end-to-end operational support, including trade booking, logistics coordination, inventory management, and oversight of food safety and quality assurance programs. The ideal candidate brings strong operational discipline, attention to detail, and a working knowledge of physical protein supply chains and regulatory requirements.
 <br/>
 <br/>
 This position plays a critical role in ensuring trades are executed accurately, shipments are delivered as planned, inventory is properly reconciled, and food safety standards are met across the portfolio.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Primary Accountabilities/Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Trade Execution &amp; Booking
  </li>
  <ul>
   <li>
    Accurately capture and book physical protein trades in internal trading and ERP system
   </li>
   <li>
    Review and validate trade terms including product specifications, quantities, pricing, delivery locations, and timing
   </li>
   <li>
    Prepare documentation for transactions such as purchase orders and sale acknowledgements
   </li>
   <ul>
    <li>
     Build and maintain a close relationship with our partners such as suppliers, customers, brokers, and service providers
    </li>
   </ul>
   <li>
    Coordinate closely with the front office trading and sales teams to resolve trade discrepancies and booking issues
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Logistics &amp; Order Management
  </li>
  <ul>
   <li>
    Manage logistics from order confirmation through final delivery, including coordination with carriers, third-party logistics providers, and cold storage facilities
   </li>
   <li>
    Track shipments, delivery schedules, and documentation to ensure timely and accurate fulfillment
   </li>
   <li>
    Resolve logistics issues such as shortages, delays, temperature deviations, or delivery exceptions
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Inventory Management &amp; Reconciliation
  </li>
  <ul>
   <li>
    Monitor inventory positions across plants, warehouses, and third-party storage locations
   </li>
   <li>
    Perform regular inventory reconciliations between physical inventory, systems, and trading positions
   </li>
   <li>
    Investigate and resolve inventory variances, working with operations, logistics, and finance teams as needed
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Food Safety &amp; Quality Assurance
  </li>
  <ul>
   <li>
    Support and administer the company&rsquo;s food safety and QA programs, including compliance with USDA, FDA, and customer-specific requirements
   </li>
   <li>
    Maintain documentation related to product specifications, lot tracking, certifications, and audits
   </li>
   <li>
    Coordinate product holds, releases, and recalls if required, ensuring full traceability and compliance
    <br/>
    <br/>
   </li>
  </ul>
 </ul>
 <ul>
  <li>
   Cross Functional Coordination
  </li>
  <ul>
   <li>
    Serve as a key liaison between trading, logistics, QA, finance, and accounting teams and ensure inventory, freight, shipment, and payment information gets entered into the system of record accurately and efficiently
   </li>
   <li>
    Monitor trade limits, accounts receivable limits, and aged AR. Follow up with customers on past due invoices and payment plans.
   </li>
   <li>
    Support month end close activities related to inventory, accruals, trade, and PnL reconciliation
   </li>
   <li>
    Assist with continuous improvement initiatives to enhance operational efficiency and risk controls
   </li>
   <li>
    This list of responsibilities may not be all-inclusive and can be expanded to include other duties or responsibilities as needed
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Minimum Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or equivalent work experience in Supply Chain, Business, Agriculture, Finance, or a related field
  </li>
  <li>
   3&ndash;5 years of relevant experience in trading operations, commodity operations, supply chain, or logistics, preferably within proteins or perishable goods
  </li>
  <li>
   Working knowledge of physical protein markets (beef, poultry, pork, seafood) and cold chain logistics
  </li>
  <li>
   Familiarity with food safety, quality assurance, and regulatory compliance in the protein or food industry
  </li>
  <li>
   Experience using ERP, trading, or inventory management systems (e.g., SAP, Agri based systems, Quickbooks, Quickbase, or similar platforms)
  </li>
  <li>
   Strong organizational skills and attention to detail, with the ability to manage multiple transactions simultaneously
  </li>
  <li>
   Excellent communication skills and comfort working directly with front office trading teams and external brokers
  </li>
  <li>
   Detail oriented, analytical, and organized with excellent documentation skills
  </li>
  <li>
   Ability to thrive in a fast paced, deadline driven trading environment
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior experience supporting a front office trading or sales desk
  </li>
  <li>
   Exposure to USDA/FDA regulatory frameworks and audit processes
  </li>
  <li>
   Strong problem-solving skills and a proactive, ownership-oriented mindset
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical requirements/Working conditions:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Onsite 4 days per week, 1 day per week remote
  </li>
  <li>
   Occasional visits to other offices, client meetings and industry events
  </li>
  <li>
   Dynamic, time-sensitive environment
  </li>
  <li>
   Some travel required
  </li>
 </ul>
</div>


Trade Execution Associate

<div></div><div><div><div><div>Washington Navy Yard, District of Columbia, US, 20374
</div></div><div><div>Category: Navy
</div></div><div><div>Job ID: 34503
</div></div><div><div>widget: Full-Time
</div></div><div></div><div><div>Secret
</div></div><div><div>No - Teleworking not available for this position
</div></div><div><div>$119574.56-$199290.94</div></div></div></div>
<br><div><h3 class="jobSectionHeader"><b>Position Description &amp; Qualifications</b></h3><br>
<br>
<p>If you seek a rewarding, high profile and challenging position supporting projects for the US Navy, Serco has a wonderful opportunity for you!</p><p><br>
</p><p>As the Submarine Control System (SCS) Software and Certification Engineer, based in Washington, DC, you will be on a dynamic team providing technical and programmatic support to the VIRGINIA Class Submarine Program (PMS450) and the U.S. Navy&rsquo;s Team Submarine Program Offices and serve as the Software and Certification Manager for the VIRGINIA Ship Control System division as part of the Virginia Class Program Office (PMS 450). Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors and contribute and influence the Navy's future, premier nuclear submarines.</p><p><br>
</p><p>Team Submarine unites the Program Executive Officer, Undersea Warfare Systems (PEO UWS); the Deputy Commander, Undersea Technology (SEA 07); Program Executive Officer, Attack Submarine (PEO SSN); Program Executive Officer, Strategic Subs (PEO SSBN) and the Submarine Maintenance Engineering, Planning, and Procurement (SUBMEPP) Activity, once diverse submarine-related commands and activities, into a single &quot;submarine-centric&quot; team. Conceived to increase efficiencies within the submarine acquisition, maintenance, and modernization communities, Team Submarine eliminates traditional &quot;stovepipe&quot; structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.</p><p><br>
</p><p>The Virginia Class Submarine Program (PMS450) is responsible for the design, construction, certification, and delivery of Virginia Class Submarines. Virginia Class Submarines (VCS) are built to seek out and destroy enemy ships/submarines, working both independently and in concert with carrier strike groups/other ships, providing Joint Commanders with early, accurate knowledge of the battlefield; covert striking power against targets ashore; and the maritime strength to destroy enemy naval forces and interdict seaborne commerce. U.S. Navy submarines ARE the undersea advantage against our adversaries.</p><p><br>
</p><p>Ship Control Division - PMS 450S<b>: </b>Provides programmatic oversight of VCS SCS, including new construction (NEWCON), In-Service, and future sustainment for VCS. The division oversees with the support of ship control staff the funding of all Fly-by-wire (FBW) Ship Control Systems within PMS 450 as well as NEWCON and the Maintenance/Modernization for In-Service ships. Also responsible for review and concurrence of FBW SCS at-sea testing (Sea Trial agendas) following original system installation, upgrades/alterations, major repair work, or major depot availabilities. The division works to develop and maintain a System Safety Program Plan for Submarine FBW SCS Safety Hazard Analysis Report, Safety Assessment Report and Algorithm Safety Assessment Report. This division interacts with the highest levels of Submarine and Navy leadership. Stakeholders include technical groups within NAVSEA, Electric Boat, the in-service fleet, Nuclear Reactors, Pentagon requirements and acquisition leaders as well as among other program offices in Team Submarine. The budget exceeds $300M across the FYDP. This is a new directorate within PMS 450 and an opportunity to support a team that will have an enduring positive impact on the submarine community!</p><p><br>
</p><p><b>In this role, you will:</b></p><p><br>
</p><ul><li>Be responsible for supporting various NEWCON SW development and certification activities for NEWCON Virginia Class Submarines.</li>
<li>Manage oversight of software development tasking and execution, including associated issue resolution; execution of SCS certification processes and ensure technical and administrative review of FBW SCS correspondence complies with the requirements of the FBW SCS requirements manual.</li>
<li>Ensure individual Standard Operating Procedures are maintained to clearly document the routing, review, concurrence, approval process and authority for FBW SCS deliverables.</li>
<li>Maintain oversight of all software builds developed by the design yard for NEWCON submarines, including associated issue resolution; execution of SCS certification proceses and ensure technical and administrative reviews of FBW SCS correspondence.</li>
<li>Update and maintain Standard Operating Procedures to clearly document routing, review, concurrence, approval process and programmatic authority for FBW SCS deliverables.</li>
<li>Attend monthly SCS System Integration team meetings.</li>
<li>Maintain VCS SCS certification Objective Quality Evidence to support design certification for NEWCON software/hardware builds.</li>
<li>Serve as a consultant in all matters pertaining to Ship Control software development, configuration management, and design certification.</li>
<li>Brief leadership and make recommendations based upon solutions you have developed or coordinated.</li>
<li>Possess excellent written, oral, and organizational skills.</li></ul><br>
<p></p><p><b>To be successful in this role, you will have:</b></p><p><br>
</p><ul><li>An active or current DoD Secret clearance.</li>
<li>US Citizenship.</li>
<li>Bachelor's Degree in Electrical, Mechanical, Marine, Chemical, and Aerospace Engineering, a relevant field.
</li><li><ul><li>An Associate's Degree and 2 years of additional experience will be considered in lieu of Bachelor's Degree or a High School Diploma/GED and 4 years of additional experience will be considered in lieu of Bachelor's Degree.</li>
</ul></li><li>10 years of experience.</li>
<li>Project/Program management experience or similar/related experience.</li>
<li>A mastery of electrical engineering principles in the development or operation of naval ships/submarines, ship systems, or subsystems.</li>
<li>Knowledge of and experience with the design, operation and support of US Navy Submarine Fly-By-Wire and Ship Control Systems (SCS).</li>
<li>Basic knowledge of submarine construction, modernization, and/or operations.</li>
<li>Experience developing technical standards for Submarine Fly-By-Wire and Ship Control Systems.</li>
<li>Engineering and acquisition fundamentals, as well as expertise with surface and undersea shipbuilding programs.</li>
<li>Experience in applying root cause analysis techniques to fundamentally understand and resolve issues.</li>
<li>Ability to be a fast learner.</li>
<li>Excellent written and oral communications skills. (Ability to communicate well with numerous stakeholders)</li>
<li>Strong quantitative, analytical and conceptual thinking skills.</li>
<li>Demonstrated ability to interact with senior management on complex technical issues</li>
<li>Ability to facilitate and coordinate efforts with key government and non-government stakeholders.</li>
<li>Ability to work with minimal supervision.</li>
<li>Ability to work well within a time sensitive environment.</li>
<li>Ability to act as the technical owner for complex components and assemblies, including stakeholder engagement, requirements definition, roadmap management, team co-ordination, design, implementation, sustainment and evolution</li>
<li>Ability to learn and grow individually, while mentoring junior team members effectively, building team cohesion and capacity.</li>
<li>Ability to analyze mechanical designs through review of design artifacts</li>
<li>Ability to use Microsoft Office packages effectively.</li>
<li>Ability to be flexible both in relation to job-specification and schedules.</li>
<li>Ability to work both in a team environment and independently, and often under short, multiple deadlines.</li>
<li>Ability to be a team player, work well with others and contribute positively to work/team environment while continually seeking ways to enhance contribution to the team.</li>
<li>Ability to resolve a wide variety of technical challenges in a fast paced environment.</li>
<li>Ability to travel up to 25% of the time and some travel outside the Groton, CT area may be required.</li></ul><br>
<p></p><p><b>Additional desired experience and skills:</b></p><p><br>
</p><ul><li>Master's Degree</li>
<li>Submarine Experience</li>
<li>Technical knowledge of SUBSAFE program.</li>
<li>U.S. Naval Nuclear Power School &amp; NPTU Prototype Training</li>
<li>Active NNPI account and CAC</li>
<li>10 years of experience with Navy acquisition and Submarine Programs.</li>
<li>Experience leading a project and interfacing with an end item customer.</li>
<li>Knowledge of Program Management, including the acquisition process, the budgeting process and Navy program execution.</li>
<li>Active-Duty Experience in the submarine service preferred.</li>
<li>Recent experience in Team Submarine would be ideal.</li>
<li>Submarine Engineering experience is a plus.</li>
<li>US Navy experience in the Naval Nuclear Propulsion Program.</li>
<li>Familiarity with fluids and thermodynamic analysis.</li>
<li>Major System knowledge &ndash; Main/Aux Steam, Steam Drains and Gland steam, Feed and Feed Transfer, Lub Oil and Lub oil Transfer, Main Circ (MSW equivalent) and Shaft seal - This includes oversight of all valves, pumps, fittings, gauges as part of the system that are not part of the equipment group</li>
<li>Proficient with Microsoft Office platforms.</li>
<li>Knowledge of Matlab and Simulink modeling.</li>
<li>Experience working in DoD or DoN environments.</li>
<li>Experience supporting a submarine acquisition program</li>
<li>Knowledge of Submarine Structural Integrity requirements (design, construction, maintenance) preferred.</li>
<li>Excellent written and oral communication skills are required to interface with customers.</li>
<li>Applicant should be highly motivated and well organized with strong project management skills, and should be capable of working independently and in a team environment.</li>
<li>Experience with steam plant design, operations, or testing is beneficial but not required.</li>
<li>Support in providing engineering manager support for Naval Sea Systems Command (NAVSEA), Department preferred.</li>
<li>Experience in leading and engaging in weekly meeting with the ship builder and supplier regarding actions and statuses desirable.</li>
<li>Experience providing review of design specifications, technical issue resolution, and technical documentation.</li>
<li>Previous NAVSEA and SUPSHIP audit support experience is preferred.</li>
<li>Experience providing review of design specifications, technical issue resolution, and technical documentation.</li>
<li>General knowledge of submarine requirements in engineering</li>
<li>Ability to apply technical principles, theories, and concepts, in the field of structural design and analysis with some guidance from senior engineers, SMEs and supervisor.</li>
<li>Ability to work in a collaborative environment integrating the many ship systems, with teams of engineers and designers of varying disciplines.</li>
<li>Good communication and technical writing skills.</li>
<li>Proficient with Microsoft Office platforms.</li>
<li>Experience working in DoD or DoN environments is preferred.</li>
<li>Experience supporting a submarine acquisition program.</li>
<li>Work experience in the Navy and specifically within Team Submarine or submarines in general.</li>
<li>Knowledge of DoD policies, NAVSEASYSCOM/Team Submarine policies and procedures.</li></ul><br>
<p></p><p>If you are interested in supporting and working with a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!</p><br>
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<h3 class="jobSectionHeader"><b>Company Overview</b></h3><br>
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<p>Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco&rsquo;s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
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To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
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Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
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Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
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Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</p><br>
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<h3 class="jobSectionHeader"><b>Pay Transparency</b></h3><br>
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<p>Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance&mdash;so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
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Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits &ndash; Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):<br>
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</p><ul><li>Medical, dental, and vision insurance</li>
<li>Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract</li>
<li>401(k) plan that includes employer matching funds</li>
<li>Tuition reimbursement program</li>
<li>Life insurance and disability coverage</li>
<li>Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection</li>
<li>Birth, adoption, parental leave benefits</li>
<li>Employee Assistance Plan</li><br>
</ul><br>
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<p>To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us.
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Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco&rsquo;s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com.</p></div>

Submarine Control System (SCS) Software and Certification Engineer - Washington, D.C.

Accumedradial

<h3>About the role</h3><p>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.</p><h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3><p>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.</p>

Email Support Specialist | Customer Service & Technical Support

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