customer service representative Jobs in Lahore

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technical support agent

Octet Solutions(SMC-PVT) Limited

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: Mon-Sun 9:00 am - 6:00 pm ( On site)- one day flexible offJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have good communication and spoken english skills?</li><li>Are you able to travel on-site Mon-Sun (9:00 am - 6:00 pm ) ? </li></ul>Work Location: In person

Call Center Agent – Software Support (Female Preferred)

Brain Telecommunication Ltd

The Technical Support Engineer acts as the primary point of contact for customers requiring technical assistance. This role involves handling support tickets, resolving first-level issues, and escalating advanced problems to Tier 2 or Tier 3 teams when necessary. The ideal candidate will demonstrate strong communication skills, a customer-centric mindset, and solid knowledge of basic troubleshooting for software, hardware, and networking systems.Key Responsibilities<ul><li>Serve as the first line of support for customers through phone, email, chat, and ticketing systems.</li><li>Log, prioritize, and categorize customer requests accurately within the ticketing system.</li><li>Deliver first-level technical support, including but not limited to:</li><li>Password resets and account access issues</li><li>Assistance with software installations and configurations</li><li>Troubleshooting network connectivity problems</li><li>Basic hardware diagnostics and issue resolution</li><li>Provide clear, step-by-step guidance to customers using FAQs and documented processes.</li><li>Escalate unresolved or complex issues to Tier 2/Layer 2 or Tier 3 support teams.</li><li>Adhere to standard operating procedures and incident management protocols.</li><li>Maintain timely follow-up and proactive communication with customers on open tickets.</li><li>Document resolutions and contribute to the internal knowledge base for continuous improvement.</li><li>Ensure professionalism, empathy, and customer satisfaction in all interactions.</li><li>Collaborate with internal teams to ensure efficient problem resolution and knowledge sharing.</li></ul>RequirementsEducation &amp; Experience:<ul><li>High school diploma or equivalent; Associate or Bachelor&rsquo;s degree preferred.</li><li>Minimum 1 year of experience in customer service, help desk, or technical support.</li></ul>Skills:<ul><li>Strong verbal and written communication skills.</li><li>Basic understanding of IT environments (Windows, macOS, networking).</li><li>Familiarity with ticketing systems (e.g., Oracle, Zendesk, Freshdesk, Jira).</li><li>Ability to diagnose and troubleshoot common hardware and software problems.</li><li>Strong problem-solving skills with keen attention to detail.</li><li>Ability to work independently and collaboratively in a team environment.</li></ul>Desirable:<ul><li>Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation, CCNA).</li><li>Previous experience in a call center, NOC, or help desk environment with exposure to Layer 2 support.</li></ul>Job Type: Full-timePay: From Rs42,000.00 per monthApplication Question(s):<ul><li>Are you CCNA Certifed ?</li><li>Do you have experience of Technical Support Level 1 NOC ?</li><li>Can you join by Dec 1st 2025 ?</li></ul>Expected Start Date: 01/12/2025

Technical Support Engineer Layer 1 (NOC)

Imtiaz Group (SMC Private) Ltd.

Store Location: LahoreJob Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul>Work Location: In person

IT Support

BB Holdings

Job Title: IT Support OfficerJob Description: We are seeking an experienced IT Support Officer to manage digital assets, provide technical support, and ensure smooth and efficient IT operations. If you are passionate about technology, have a strong IT background, and thrive in a dynamic environment, we would love to hear from you. The ideal candidate will demonstrate strategic thinking, excellent problem-solving abilities, and a commitment to supporting and improving our technology systems.Perks:<ul><li>No rotational shifts</li><li>A complimentary lunch provided by the company</li></ul>Shift Timings:<ul><li>Summer: 01:00 PM &ndash; 10:00 PM</li><li>Winter: 02:00 PM &ndash; 11:00 PM</li></ul>Note: This is an on-site position (not remote).Job Type: Full-timeAbility to Commute:<ul><li>Lahore (Required)</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support Officer (Males Only)

Sybrid Pvt Ltd.

Qualification:- BS Computer Engineering- BS Electrical Engineering- BS Software Engineering- BS Telecommunication EngineeringJob Type: InternshipWork Location: In person

Trainee Technical Support Engineer

Jazz

<div>
 
 
 Job Title:
 
 
 Expert Channel Operations &amp; Automation
 
 Level:
 
 Mat Cover
 
 
 Location:
 
 Lahore
 
 Duration : 6th Months
 
 Last date to Apply: 11/11/2025
 
 
 
 What is an Expert Channel Operations &amp; Automation?
 
 
 
 Expert Channel Operations &amp; Automation refers to a specialized function focused on optimizing, managing, and streamlining end-to-end operational processes within a distribution or digital financial services channel. It ensures that all activities&mdash;from agent onboarding and transaction management to issue resolution and performance monitoring&mdash;are executed efficiently through standardized procedures and automated systems. This function plays a critical role in driving operational excellence, reducing manual interventions, and enhancing accuracy and speed across business processes. By leveraging automation tools, data analytics, and process optimization techniques, Expert Channel Operations &amp; Automation helps improve service quality, ensure compliance, and enable seamless collaboration between field teams, technical units, and partner institutions.
 
 
 
 What does Expert Channel Operations &amp; Automation do?
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with the bank on agent and merchant operations, issue resolution, and process alignment.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide support in addressing agent, merchant, and operational challenges in a timely and efficient manner.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain and monitor agent/merchant accounts, including status changes, reporting, and record accuracy.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with Jazz GSM for the resolution of operational and network-related issues.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage B2B operations, ensuring smooth processing and resolution of partner-related activities.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle the whitelisting of Agent Applications, ensuring compliance with internal security and operational protocols.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve BVS (Biometric Verification System)-related issues in collaboration with technical and field support teams.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Resolve disputes raised by agents and merchants, ensuring fair and timely resolutions in line with company policies.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and maintain periodic reports on agent and merchant operations to support performance tracking and decision-making.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure timely escalation and follow-up of issues until closure.
 
 
 
 JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and &nbsp;are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 Requirements
 
 
 
 
 
 What we are we looking for and what does it require to be an Expert Channel Operations &amp; Automation?
 
 
 
 
 Requirements
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor's degree in Business, Economics, Computer Science, Data Analytics, Statistics, or related field.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3-4 years of relevant experience in data analytics, operations &amp; problem solving.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong analytical and problem-solving skills.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in MS Excel (advanced functions, pivot tables, lookups, etc.) and PowerPoint.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hands-on experience with SQL and BI tools (e.g., Power BI, Tableau, QlikView, etc.).
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to manage large datasets, with attention to detail and accuracy.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong communication and presentation skills.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to work under pressure and meet tight deadlines.
 
 
 
 
 Benefits
 
 
 
 
 
 Why Join JazzCash?
 
 
 
 As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.
 
 
 Recognized&nbsp;as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash&nbsp;employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
 
 
 &nbsp;
 
 
 Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
 
 
 &nbsp;
 
 
 This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
 
</div>

Expert Channel Operations & Automation - JazzCash - Mat Cover

PMCL-JAZZ (Formerly known as Mobilink)

<div>Job Title: Expert Channel Operations &amp; Automation 
Level: Mat Cover 
Location: Lahore 
Duration : 6th Months
 
Last date to Apply: 11/11/2025
What is an Expert Channel Operations &amp; Automation?
Expert Channel Operations &amp; Automation refers to a specialized function focused on optimizing, managing, and streamlining end-to-end operational processes within a distribution or digital financial services channel. It ensures that all activities&mdash;from agent onboarding and transaction management to issue resolution and performance monitoring&mdash;are executed efficiently through standardized procedures and automated systems. This function plays a critical role in driving operational excellence, reducing manual interventions, and enhancing accuracy and speed across business processes. By leveraging automation tools, data analytics, and process optimization techniques, Expert Channel Operations &amp; Automation helps improve service quality, ensure compliance, and enable seamless collaboration between field teams, technical units, and partner institutions.
What does Expert Channel Operations &amp; Automation do?<ul><li>Coordinate with the bank on agent and merchant operations, issue resolution, and process alignment.</li><li>Provide support in addressing agent, merchant, and operational challenges in a timely and efficient manner.</li><li>Maintain and monitor agent/merchant accounts, including status changes, reporting, and record accuracy.</li><li>Coordinate with Jazz GSM for the resolution of operational and network-related issues.</li><li>Manage B2B operations, ensuring smooth processing and resolution of partner-related activities.</li><li>Handle the whitelisting of Agent Applications, ensuring compliance with internal security and operational protocols.</li><li>Resolve BVS (Biometric Verification System)&ndash;related issues in collaboration with technical and field support teams.</li><li>Resolve disputes raised by agents and merchants, ensuring fair and timely resolutions in line with company policies.</li><li>Prepare and maintain periodic reports on agent and merchant operations to support performance tracking and decision-making.</li><li>Ensure timely escalation and follow-up of issues until closure.</li></ul>
JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
What we are we looking for and what does it require to be an Expert Channel Operations &amp; Automation?
Requirements<ul><li>Bachelor&rsquo;s degree in Business, Economics, Computer Science, Data Analytics, Statistics, or related field.</li><li>3&ndash;4 years of relevant experience in data analytics, operations &amp; problem solving.</li><li>Strong analytical and problem-solving skills.</li><li>Proficiency in MS Excel (advanced functions, pivot tables, lookups, etc.) and PowerPoint.</li><li>Hands-on experience with SQL and BI tools (e.g., Power BI, Tableau, QlikView, etc.).</li><li>Ability to manage large datasets, with attention to detail and accuracy.</li><li>Strong communication and presentation skills.</li><li>Ability to work under pressure and meet tight deadlines.
</li></ul>Benefits
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.
Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development. 
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession. 
This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Explore 1593+ Technical support agent in Lahore this November. Find roles across top companies and apply now to boost your career.

1593 technical support agent jobs IN Lahore

Call Center Agent – Software Support (Female Preferred)

Technical Support Engineer Layer 1 (NOC)

IT Support

IT Support Officer (Males Only)

Trainee Technical Support Engineer

Expert Channel Operations & Automation - JazzCash - Mat Cover

Expert Channel Operations & Automation - JazzCash - Mat Cover