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technical support agent

Murkez Technologies

<div>
 
 Job Title:
 
 Technical Support Representative- L1
 
 
 
 About the Role:
 
 
 
 We're looking for a motivated, detail-oriented Technical Support Representative I to support a US-based client operating fuel stations and convenience stores. The ideal candidate has basic troubleshooting ability, a willingness to learn POS and store systems, and patience working through issues with store staff and customers. This role handles day-to-day Level 1 support, resolves routine technical issues, and escalates more complex matters to senior team members. The successful candidate manages open tickets, follows documented procedures, and communicates clearly with the team.
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Provide Level 1 technical support for POS systems, fuel dispensing units, payment terminals, and back-office software.
 
 </li>
 <li>
 Assist senior staff with technical acquisition checklist tasks at newly acquired stores/fuel stations &mdash; basic POS and payment terminal setup checks, connectivity tests, and staff walkthroughs during onboarding.
 
 </li>
 <li>
 Troubleshoot common hardware and software issues reported by customers or store staff, following established procedures.
 
 </li>
 <li>
 Perform basic diagnostics on connectivity and system issues, escalating anything beyond routine fixes.
 
 </li>
 <li>
 Build working product knowledge of the client's store, fuel station, and payment systems.
 
 </li>
 <li>
 Guide store staff step-by-step through basic fixes and system resets over phone or chat.
 
 </li>
 </ul>
 
 Systems &amp; Vendor Coordination
 
 
 <ul>
 <li>
 Assist with basic monitoring of system alerts and flag potential issues to senior staff.
 
 </li>
 <li>
 Support the customer service team on routine technical questions.
 
 </li>
 <li>
 Follow up on vendor-related tickets as directed by senior technical staff.
 
 </li>
 <li>
 Participate in training sessions to build technical knowledge and troubleshooting skills.
 
 
 
 </li>
 </ul>
 Requirements
 
 
 
 Education &amp; Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in Information Technology, Computer Science, or a related field preferred; equivalent hands-on experience also considered.
 
 </li>
 <li>
 0&ndash;1 years of technical support experience; exposure to POS/retail systems or US-based clients is a plus.
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 Basic familiarity with POS systems, payment terminals, or retail hardware.
 
 </li>
 <li>
 Basic understanding of networking concepts (Wi-Fi, routers) is a plus.
 
 </li>
 <li>
 Good troubleshooting instincts and willingness to follow structured processes.
 
 </li>
 <li>
 Comfortable using ticketing tools (e.g., Zendesk, Jira) and remote support software
 
 </li>
 </ul>
</div>

Technical Support Repersentative L1

Brain Telecommunication Ltd

<ul><li>Strong troubleshooting skills for email hosting, domain hosting, internet connectivity, browsing, and slow internet performance issues.</li><li>Good understanding of MikroTik networking. Experience with Cisco devices is an added advantage.</li><li>CCNA certification is preferred.</li><li>Knowledge of Oracle ERP and Cloud Computing will be considered a plus.</li><li>Excellent coordination and communication skills to effectively escalate incidents to the Infrastructure Team and collaborate with the Layer II Support Team to ensure timely resolution.</li><li>Ability to prioritise, track, and follow up on support tickets while maintaining high standards of customer service.</li><li>Visit customer premises for ONU/ONT/CPE troubleshooting/installation</li><li>Lay out UTP (if required) at customer premise</li><li>Configure Brain-TV on STB or Smart TV</li><li>Tactfully handle confrontational or stressful interactions with the customers</li><li>Handle forwarded tasks and sort out the issues, and make proper entry in ERP</li><li>Discusses products offered and ensures customer satisfaction</li><li>Completes supporting paperwork and data entry as required</li><li>Accurately captures customer information</li><li>Records all activities in ERP</li></ul>Pay: From Rs48,000.00 per monthApplication Question(s):<ul><li>Are you CCNA Certified?</li><li>Do you have a bike ?</li><li>Are you a local resident of Lahore ?</li></ul>Work Location: In person

Technical Support Engineer (Onsite)

Ranktix

SEO Calling AgentAre you confident in communicating with international clients and converting leads into successful business opportunities? We're looking for an experienced SEO Calling Agent to join our growing team.Position:SEO Calling AgentExperience:1&ndash;3 Years (SEO Calling / Sales Calling Experience Required)Location:Nasheman-e-Iqbal, Near UCP Road, LahoreJob Type:Full-Time | Onsite OnlyWorking Hours:Monday &ndash; Friday | 9:00 AM &ndash; 6:00 PMRemote:Not AvailableKey Responsibilities<ul><li>Contact international clients through cold and warm calls to generate qualified SEO leads.</li><li>Promote SEO services, including Technical SEO, Local SEO, On-Page SEO, Off-Page SEO, and Link Building.</li><li>Understand client requirements and recommend suitable SEO solutions.</li><li>Schedule meetings for the sales team and maintain a healthy sales pipeline.</li><li>Handle objections professionally and convert prospects into potential clients.</li><li>Follow up with leads via calls, emails, and other communication channels.</li><li>Maintain accurate records of leads, calls, and sales activities in CRM.</li><li>Achieve weekly and monthly sales and lead generation targets.</li><li>Build and maintain long-term relationships with potential clients.</li><li>Coordinate with the SEO and Business Development teams to ensure smooth client onboarding.</li></ul>Requirements<ul><li>1&ndash;3 years of proven experience in SEO Calling, Sales Calling, or International Lead Generation.</li><li>Excellent English communication and negotiation skills.</li><li>Strong understanding of SEO services and digital marketing.</li><li>Experience in handling international clients (USA, UK, Canada, Australia preferred).</li><li>Ability to qualify leads and close appointments effectively.</li><li>Familiarity with CRM software and lead management.</li><li>Self-motivated, target-driven, and confident in handling sales objections.</li></ul>Preferred Skills<ul><li>Cold Calling</li><li>Lead Generation</li><li>Appointment Setting</li><li>Sales Closing</li><li>Client Communication</li><li>Email Outreach</li><li>CRM Management</li><li>SEO Service Knowledge</li><li>Negotiation &amp; Persuasion</li><li>Excellent Spoken English</li></ul>Apply NowWhatsApp / Call: 03287650019Office Location: Nasheman-e-Iqbal, Near UCP Road, LahorePay: Rs20,035.69 - Rs73,165.69 per monthWork Location: In person

seo calling agent

The Services Tree Enterprises 

Insurance &amp; Loan Sales Agent SourceTek &mdash; Lahore, Punjab, Pakistan Job Type: Full-TimeAbout the Role SourceTek is hiring on behalf of a client for a motivated and personable Insurance &amp; Loan Sales Agent. The ideal candidate will be responsible for promoting and selling insurance policies and loan products to individual and business clients, building long-term customer relationships, and meeting sales targets.Key Responsibilities<ul><li>Identify and approach potential clients for insurance policies and loan products through calls, referrals, and field visits</li><li>Explain policy features, loan terms, interest rates, and eligibility criteria to clients clearly and accurately</li><li>Assess client needs and recommend suitable insurance/loan products</li><li>Guide clients through documentation, application, and approval processes</li><li>Meet or exceed monthly/quarterly sales targets</li><li>Maintain accurate records of client interactions, applications, and follow-ups</li><li>Build and maintain a strong client base through excellent customer service and referrals</li><li>Stay updated on new insurance policies, loan schemes, and market/competitor offerings</li><li>Ensure compliance with company policies and regulatory requirements</li></ul>Requirements<ul><li>Bachelor's degree (preferred) or equivalent experience</li><li>1&ndash;3 years of experience in insurance sales, loan sales, banking, or a related field</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Target-driven with a proven track record in sales (preferred)</li><li>Basic knowledge of insurance and loan products/regulations</li><li>Proficiency in MS Office; CRM experience is a plus</li></ul>Benefits<ul><li>Salary from PKR 45,000&ndash;65,000/month base+ Commision</li><li>Competitive base salary + commission</li><li>Training and professional development</li><li>Growth opportunities within the company</li></ul>How to Apply Interested candidates can send their resume to talent@sourcetek.coExperience:<ul><li>Loan Sales Agent: 1 year (Preferred)</li></ul>Work Location: In person

Insurance & Loan Sales Agent

Emenac

We are a leading travel agency in the UK, specializing in corporate and leisure travel.We are seeking an experienced Travel Agent to join our team, providing exceptional customer service and travel expertise to our clients.Job Summary:As a Travel Agent, you will be responsible for managing travel bookings, providing customer support, and ensuring seamless travel experiences for our clients. You will utilize your expertise in Galileo, CRM, and customer management to deliver personalized travel solutions.Key Responsibilities:1. Travel Bookings: Manage travel bookings, including flights, hotels, car rentals, and packages, using Galileo and other travel systems.2. Customer Support: Provide exceptional customer service, responding to client inquiries, resolving issues, and offering travel recommendations.3. CRM Management: Maintain accurate and up-to-date client records, using our CRM system to track interactions, preferences, and travel history.4. Bulk Order Handling: Manage bulk travel bookings, including group travel, meetings, and events, ensuring timely and efficient processing.5. Travel Documentation: Prepare and distribute travel documents, including itineraries, tickets, and travel vouchers.6. Supplier Liaison: Liaise with travel suppliers, including airlines, hotels, and tour operators, to negotiate rates, resolve issues, and improve services.7. Sales and Marketing: Participate in sales and marketing initiatives, promoting our travel services and products to new and existing clients.Requirements:1. Travel Industry Experience: Minimum 2 years of experience in the travel industry, preferably in a travel agency or tour operator role.2. Galileo Proficiency: Proficient in Galileo, with ability to navigate and utilize the system efficiently.3. CRM Knowledge: Familiarity with CRM systems, with ability to maintain accurate client records and track interactions.4. Customer Management: Excellent customer management skills, with ability to provide personalized travel solutions and resolve issues effectively.5. Bulk Order Handling: Experience in managing bulk travel bookings, including group travel and meetings.6. Communication Skills: Excellent communication and interpersonal skills, with ability to liaise with clients, suppliers, and colleagues effectively.What We Offer:1. Competitive Salary: Competitive salary and benefits package.2. Opportunities for Growth: Opportunities for professional growth and development within our company.3. Travel Opportunities: Discounts on travel and opportunities to experience new destinations.4. Dynamic Work Environment: Collaborative and dynamic work environment with a team of travel professionals.Job Type: Full-timePay: Rs37,000.00 - Rs50,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Uk Travel Agency: 2 years (Required)</li><li>Galileo: 2 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>License/Certification:<ul><li>IATA Certification (Preferred)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Travel Sales Agent

Calling Agent (SEO / International Campaign)We are hiring an experienced Calling Agent for our team. Only candidates with prior experience in SEO calling or any international calling campaign are eligible to apply. Freshers are strictly not encouraged to apply.Responsibilities:<ul><li>Make outbound calls to potential clients and introduce company services.</li><li>Generate qualified leads and schedule appointments.</li><li>Follow up with prospects and maintain accurate call records.</li><li>Achieve daily and monthly calling targets.</li><li>Coordinate with the sales and SEO teams for smooth lead handover.</li></ul>Requirements:<ul><li>Minimum 1 year of experience in SEO calling or any international calling campaign is mandatory.</li><li>Freshers are not eligible for this position.</li><li>Excellent English communication and interpersonal skills.</li><li>Strong persuasion and negotiation skills.</li><li>Ability to work in a target-driven environment.</li><li>Basic computer knowledge and CRM experience will be a plus.</li></ul>Job Type: Full-Time Location: Nashmean-e-Iqbal, Near UCP Road, Lahore (Onsite) Shift: Morning ShiftApply Now: WhatsApp your CV at 03287650019Pay: Rs200.51 - Rs732.31 per monthWork Location: In person

calling agent

Master Tech.

Pay 35,0000 - Rs 50,000.00 per month Job description: Tele Sales+Customer support Representative Urgent Hiring: Sale agent (Male+Female) Location: Main Boulevard Gulberg III Timings: Monday to Friday: 1 PM- 10 PM Saturday 2 PM - 7 PM Experience: Fresh And Experienced Experience 6 Months to 2 years Salary: Up to 50k+ High commissions Perks &amp; Benefits: Unlimited Earnings: Turn your communication skills into big income ! Performance-Based Rewards: Bonuses, incentives, Monthly bonuses, Trips, Cash Bonuses &amp; exclusive perks! Career growth: Fast track promotions &amp; skill development! Supportive Work Environment: A dynamic &amp; energetic team! Golden Opportunity! Don't Miss out! Apply Now! WhatsApp your Details at 0323-4916449Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Tele Sales + Customer support Representative

Explore 272+ Technical support agent in Lahore this August. Find roles across top companies and apply now to boost your career.