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customer support executive Jobs in Lahore

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StardomNow

<div>
 
 
 Company Description
 
 
 
 
 We are a leading travel agency dedicated to providing exceptional travel experiences to our clients. We are currently seeking a highly skilled and experienced&nbsp;
 
 
 Travel Agent
 
 
 &nbsp;with expertise in Sabre, Galileo, and Worldspan reservation systems. The ideal candidate will have a strong background in the travel industry, excellent English communication skills, and the ability to work flexible hours, including afternoon and night shifts.
 
 
 
 
 
 
 
 
 Role Description
 
 
 <ul>
 <li>
 
 Utilize Sabre, Galileo, and Worldspan reservation systems to efficiently book flights, hotels, car rentals, and other travel services for clients.
 
 </li>
 <li>
 
 Prepare detailed and customized itineraries based on client preferences and needs.
 
 </li>
 <li>
 
 Offer expert advice to clients on various travel options, itineraries, accommodations, and visa/passport requirements to meet their specific desires.
 
 </li>
 <li>
 
 Use
 
 
 CRM (Customer Relationship Management)
 
 
 tools to maintain client profiles and preferences for personalized service.
 
 </li>
 <li>
 
 Handle booking changes, cancellations, and refunds with accuracy and efficiency, ensuring a high level of customer satisfaction.
 
 </li>
 <li>
 
 Manage budgets effectively to meet profit or
 
 
 sales targets.
 
 </li>
 <li>
 
 Analyze travel options and apply competitive pricing strategies to find cost-effective solutions while maximizing company profits.
 
 </li>
 <li>
 
 Offer
 
 
 holiday packages
 
 
 and influence clients to choose suitable options.
 
 </li>
 <li>
 
 Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting travelers before, during, and after their trips.
 
 </li>
 <li>
 
 Skillfully handle customer queries and complaints to ensure a positive customer experience.
 
 </li>
 <li>
 
 Maintain meticulous records of all bookings, payments, and communication with clients to ensure proper documentation and compliance.
 
 </li>
 <li>
 
 Prepare and distribute
 
 
 tour itineraries
 
 
 to clients.
 
 </li>
 <li>
 
 Stay up-to-date with industry trends, airline policies, and travel regulations to provide clients with the most current information.
 
 </li>
 <li>
 
 Continuously update knowledge about visa and passport requirements.
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Proficiency in Sabre, Galileo, and Worldspan reservation systems.
 
 </li>
 <li>
 
 Excellent verbal and written communication skills in English.
 
 </li>
 <li>
 
 Strong customer service and problem-solving abilities.
 
 </li>
 <li>
 
 Detail-oriented with exceptional organizational skills.
 
 </li>
 <li>
 
 Ability to work both independently and in a team.
 
 </li>
 <li>
 
 Flexibility to adapt to varying work schedules, including afternoon and night shifts.
 
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 
 Company-sponsored Umrah &amp; International tours
 
 </li>
 <li>
 
 100K Basic Salary plus commission in pounds
 
 </li>
 </ul>
 
 
 
 
 
 INTERESTED CANDIDATES CAN APPLY ON 03360005200
 
 
</div>

Travel Agent (Chat Support)

Virikson Travel

Company DescriptionWe are a leading travel agency dedicated to providing exceptional travel experiences to our clients. We are currently seeking a highly skilled and experienced Travel Agent (Chat Support) with expertise in Sabre, Galileo, and Worldspan reservation systems. The ideal candidate will have a strong background in the travel industry, excellent English communication skills, and the ability to work flexible hours, including afternoon and night shifts.Role Description<ul><li>Utilize Sabre, Galileo, and Worldspan reservation systems to efficiently book flights, hotels, car rentals, and other travel services for clients.</li><li>Prepare detailed and customized itineraries based on client preferences and needs.</li><li>Offer expert advice to clients on various travel options, itineraries, accommodations, and visa/passport requirements to meet their specific desires.</li><li>Use CRM (Customer Relationship Management) tools to maintain client profiles and preferences for personalized service.</li><li>Handle booking changes, cancellations, and refunds with accuracy and efficiency, ensuring a high level of customer satisfaction.</li><li>Manage budgets effectively to meet profit or sales targets.</li><li>Analyze travel options and apply competitive pricing strategies to find cost-effective solutions while maximizing company profits.</li><li>Offer holiday packages and influence clients to choose suitable options.</li><li>Provide exceptional customer service by promptly addressing inquiries, resolving issues, and assisting travelers before, during, and after their trips.</li><li>Skillfully handle customer queries and complaints to ensure a positive customer experience.</li><li>Maintain meticulous records of all bookings, payments, and communication with clients to ensure proper documentation and compliance.</li><li>Prepare and distribute tour itineraries to clients.</li><li>Stay up-to-date with industry trends, airline policies, and travel regulations to provide clients with the most current information.</li><li>Continuously update knowledge about visa and passport requirements.</li></ul>Qualifications<ul><li>Proficiency in Sabre, Galileo, and Worldspan reservation systems.</li><li>Excellent verbal and written communication skills in English.</li><li>Strong customer service and problem-solving abilities.</li><li>Detail-oriented with exceptional organizational skills.</li><li>Ability to work both independently and in a team.</li><li>Flexibility to adapt to varying work schedules, including afternoon and night shifts.</li></ul>Benefits <ul><li>Company-sponsored Umrah &amp; International tours &amp; 100k Basic Salary plus commission in pounds</li></ul>INTERESTED CANDIDATES CAN APPLY ON 03360005200Job Type: Full-timePay: Rs90,000.00 - Rs100,000.00 per monthWork Location: In person

Planlab Solutions

Location: Model Town Link Road, Lahore Employment Type: Full-time | On-siteShift Timings (9 Hours):<ul><li>Afternoon Shift: 12:00 PM / 1:00 PM onwards</li><li>Night Shift: 7:00 PM / 8:00 PM onwards (e.g., 8:00 PM &ndash; 5:00 AM)</li></ul>About PlanLab Solutions: PlanLab Solutions is a growing professional services company providing structured and reliable customer support solutions to international clients. We are currently hiring Customer Support Agents for Afternoon and Night Shifts at our on-site office in Lahore.This is a support-only position, no sales, no cold calling, and no commission-based targets.Job OverviewAs a Customer Support Agent, you will be responsible for managing customer inquiries through CRM and ticketing systems while delivering a professional, empathetic, and solution-driven support experience. This role is ideal for candidates with strong English communication skills and experience handling international customer support operations.Key Responsibilities<ul><li>Respond to customer inquiries via CRM and ticketing platforms in a timely and professional manner.</li><li>Handle customer communication through written and verbal channels with clarity and confidence.</li><li>Identify customer issues, determine root causes, and provide effective resolutions.</li><li>Follow internal workflows and guidelines to ensure timely case resolution.</li><li>Escalate complex or unresolved cases to relevant internal teams when required.</li><li>Monitor pending tickets, perform follow-ups, and ensure proper closure of cases.</li><li>Maintain accurate documentation while managing multiple support tasks efficiently.</li></ul>Required Qualifications<ul><li>Fluent English communication skills (spoken, written, and listening) &mdash; mandatory.</li><li>Proven experience in email, live chat, or CRM-based customer support (international campaigns preferred).</li><li>Hands-on experience with CRM and helpdesk tools such as Zendesk, Gorgias, Freshdesk, Tidio, or similar systems.</li><li>Strong problem-solving and analytical skills.</li><li>Ability to work professionally under pressure in a fast-paced environment.</li><li>Proficiency in MS Office (Word, Excel) and standard business applications.</li><li>Strong customer service orientation with empathy and attention to detail.</li><li>Ability to work independently and collaboratively within a team.</li><li>Willingness to work Afternoon or Night Shifts, including weekends or holidays if scheduled.</li><li>Minimum High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Stable full-time customer support job in Lahore</li><li>Exposure to international clients and global support operations</li><li>No sales pressure &mdash; 100% customer support role</li><li>Structured, professional, and process-driven environment</li><li>Opportunity to work with modern CRM and helpdesk tools</li><li>Competitive compensation with shift allowances</li><li>Growth and skill development opportunities</li></ul>How to ApplyInterested candidates are encouraged to submit their updated resume for consideration. Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Your area of residence?</li><li>It's on-site, lahore based position? Are you comfortable with it?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

Geekinn Private Limited

At Resourceinn / Geekinn Pvt Ltd, we believe people management should be simple and structured. For over a decade, we have helped companies manage payroll, people, and culture through our AI-powered HRMS platform. Today, we are proud to be recognized as one of the top HRMS providers in Pakistan. Our team works with focus, discipline, and a strong sense of ownership. We are now looking for a dedicated Support Engineer who wants to grow in the HR Tech industry and build a long-term career with us.This is a full-time onsite evening shift role based in Johar Town, Lahore. We are looking for someone who is responsible, punctual, and confident in client communication. If you enjoy solving problems and helping clients succeed, this opportunity is for you.Your Role and ResponsibilitiesAs a Support Engineer, you will play a key role in ensuring our clients use the HRMS platform smoothly. You will interact directly with clients and guide them through system features. Your role will help build strong relationships and long-term trust. You will work closely with the technical and product teams to resolve issues quickly. Your support will directly impact client satisfaction and retention.<ul><li>You will interact with clients to understand and resolve HRMS-related queries.</li><li>You will provide technical and functional support through calls and emails.</li><li>You will guide clients on system features, modules, and best practices.</li><li>You will coordinate with internal teams to escalate and resolve issues</li><li>You will maintain records of client interactions and follow up when needed.</li></ul>Required Skills and KnowledgeWe are looking for someone who communicates clearly and handles client concerns with patience. You should be comfortable explaining technical concepts in simple words. A strong sense of responsibility is essential. You must be willing to learn the HRMS platform in detail. We value candidates who are dependable and committed to long-term growth.<ul><li>You have good understanding of software systems and basic technical concepts.</li><li>You communicate confidently with clients in a professional manner.</li><li>You can troubleshoot problems and provide practical solutions.</li><li>You are organized and able to manage multiple client queries.</li><li>You are quick to learn and open to feedback.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Computer Science, IT, or related field.</li><li>Fresh to 2 years of relevant experience in support or customer service.</li><li>Strong communication and coordination skills.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Technical Support Engineer

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 Volant&eacute; Systems was founded in 2004 by a group of University of Waterloo Computer Science graduates. What began as a three-person basement project has developed into an industry-leading POS system with a team of over 100 employees in its Toronto, Ontario-based office. From the beginning, Volant&eacute;&rsquo;s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalable, and reliable in the most rigorous and unpredictable environments across a diverse range of venues.
 
 
 
 Division Link:
 
 https://www.volantesystems.com/
 
 
 
 The Position
 
 
 
 We are seeking an enthusiastic, career-oriented Technical Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset. This role involves troubleshooting and resolving technical issues for clients using our Volante System, as well as supporting a variety of other offerings. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction. The position will be based at our Karachi office, and you will work closely with clients and internal teams to provide superior service in a fast-paced, service-driven environment.
 
 
 The Tier 1 Bilingual Support Specialist (French &amp; English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring consistent, high-quality customer experience in both languages.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.
 </li>
 <li>
 Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
 </li>
 <li>
 Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.
 </li>
 <li>
 Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.
 </li>
 <li>
 Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.
 </li>
 <li>
 Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.
 </li>
 <li>
 Maintain SLA commitments for response and resolution times, contributing to service level goals.
 </li>
 <li>
 Participate in training sessions to stay updated on product changes, support processes, and tools.
 </li>
 <li>
 Adhere to company support policies and maintain high-quality communication in every interaction.
 </li>
 <li>
 Assist in Training and Translating document in French
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 3+ years of experience in SaaS technical support or a similar customer-facing technical role.
 </li>
 <li>
 Exceptional communication skills in English
 </li>
 <li>
 Exceptional communication skills in French
 </li>
 <li>
 Familiarity with support ticketing systems (e.g., Zendesk, Zoho, Freshdesk).
 </li>
 <li>
 Basic understanding of databases (e.g., SQL queries, relational data concepts).
 </li>
 <li>
 Comfortable navigating Linux environments and using command-line tools.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills for technical and customer issues.
 </li>
 <li>
 Excellent verbal and written communication skills with a customer-first mindset.
 </li>
 <li>
 Ability to document issues clearly and follow established escalation procedures.
 </li>
 <li>
 Quick learner with the ability to adapt to changing products and technologies.
 </li>
 <li>
 Team-oriented with a strong sense of accountability and ownership.
 </li>
 <li>
 Available to work on After hours Rotating Schedule, public holidays
 
 
 </li>
 </ul>
 
 Good To Have (Bonus)
 
 
 
 <ul>
 <li>
 Exposure to APIs, scripting, or monitoring/logging tools.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 A strong passion for customer service and technical problem-solving.
 </li>
 <li>
 Excellent communication skills to explain complex technical issues clearly.
 </li>
 <li>
 The ability to work in a collaborative, fast-paced, and service-driven environment.
 </li>
 <li>
 A professional demeanor with the ability to maintain confidentiality and handle sensitive information.
 
 
 </li>
 </ul>
 &emsp;
 
 
 
 Workshift (Job Timings)
 
 
 
 <ul>
 <li>
 Shift Hours: 9 AM to 5 PM Eastern Standard Time (6 PM to 3 AM Pakistan Standard Time)
 </li>
 <li>
 Weekend After Hours Support: Must be willing to work on weekends
 </li>
 <li>
 After Hours Support: Must be willing to provide support outside standard business hours as needed Monday &ndash; Friday &ndash; on call basis - 9 PM to 8 AM Eastern Standard Time (6 AM to 5 PM Pakistan Standard Time)
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Technical Support Specialist (French Bilingual)

Tracking World

Job Title: Call Centre Agent &ndash; Customer Support Location: Lahore Job Type: Full-TimeJob Summary: We are looking for a dedicated Call Centre Agent to manage tracker-related queries and provide customer support. The ideal candidate will be responsible for handling customer complaints, coordinating with internal teams, and ensuring timely resolution of issues while maintaining proper reporting and service standards.Key Responsibilities:<ul><li>Handle incoming calls and respond to customer queries related to tracker devices and services.</li><li>Register, track, and resolve customer complaints in a timely manner.</li><li>Coordinate with technical and field teams for troubleshooting and issue resolution.</li><li>Maintain accurate records of customer interactions, complaints, and resolutions.</li><li>Prepare and submit daily and weekly activity reports.</li><li>Monitor tracker status and report any system or device irregularities.</li><li>Ensure compliance with company policies, procedures, and service standards.</li><li>Follow up with customers to ensure complete issue resolution and satisfaction.</li><li>Escalate complex or unresolved issues to the relevant department.</li><li>Maintain professional communication and a high level of customer service.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant qualification preferred.</li><li>Good communication and interpersonal skills.</li><li>Basic computer skills and familiarity with reporting tools.</li><li>Ability to manage multiple tasks and handle customer complaints effectively.</li><li>Prior experience in a call center or customer support role will be an advantage.</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Centre Agent

Assembly Talent

<div>
 Job Title: Agentic Execution Lead (Technical Project Manager)
 
 
 
 About Assembly Industries
 
 
 
 Talent is distributed but Opportunities are not - Assembly Industries is breaking that pattern by building an AI enabled talent platform that connects top-tier, highly skilled global professionals with innovative companie s across the US. As a fast-growing startup, we are laser-focused on impactful growth, agile strategies, and exceptional results.
 
 
 Role Overview:
 
 
 We&rsquo;re hiring an Agentic Execution Lead &mdash; a hybrid of senior product thinker, client solutions architect, and project orchestrator. Your job is to take enterprise-grade operational challenges and deliver fully executed AI agent workflows, from discovery to deployment.
 
 
 You&rsquo;ll be the face of execution with our clients, driving clarity, alignment, and delivery across multiple stakeholders, systems, and constraints. Internally, you&rsquo;ll work closely with automation engineers, operations experts, and founders to own the path from SOP to live agent system.
 
 
 This isn&rsquo;t a PM role tucked behind a roadmap. This is hands-on, client-facing, and delivery-oriented from day one.
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Own end-to-end delivery of AI agent systems for enterprise clients, from SOP breakdown to live deployment
 </li>
 <li>
 Interface directly with client operations and product stakeholders to clarify use cases, gather technical and process requirements, and manage delivery expectations
 </li>
 <li>
 Convert ambiguous client SOPs into structured workflows, product specs, and execution plans
 </li>
 <li>
 Collaborate tightly with engineers to design and ship automation-ready solutions
 </li>
 <li>
 Lead structured implementation processes, including scoping, change management, UAT, and feedback integration
 </li>
 <li>
 Anticipate risks, misalignments, and process breakdowns&mdash;and solve them before they slow us down
 </li>
 <li>
 Balance near-term client priorities with long-term platform scalability
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 6+ years in product, solutions, or client delivery roles - proven track record of working with external clients or partners to deploy complex systems
 </li>
 <li>
 Experience owning delivery of B2B or enterprise software products or services, startup experience or entrepreneurial environments preferred
 </li>
 <li>
 Hands-on experience translating operational SOPs into structured workflows or software features
 </li>
 <li>
 Demonstrated ability to deliver under pressure, with limited oversight and shifting priorities
 </li>
 <li>
 Proficient with project management tools such as Notion, Jira, Trello, ClickUp, Asana or similar
 </li>
 <li>
 Comfortable building basic operational forecasts (e.g. time savings, resource allocation, deployment timelines) using Excel, Google Sheets, or Airtable
 </li>
 <li>
 Able to perform light data analysis to support decision-making and uncover process improvements
 </li>
 <li>
 Familiarity with modern workflow tools, APIs, and AI/automation ecosystems.
 
 
 </li>
 </ul>
 You Might Be a Fit If You
 
 
 <ul>
 <li>
 Speak &ldquo;client&rdquo; and &ldquo;engineering&rdquo; fluently, and know how to move fluidly between both
 </li>
 <li>
 Get a thrill from solving messy execution problems with fast, working solutions
 </li>
 <li>
 Know what it takes to launch enterprise-ready systems&mdash;UAT, handoffs, data flows, change management, etc.
 </li>
 <li>
 Love writing clear specs, asking pointed questions, and making decisions quickly
 </li>
 <li>
 Have a bias for action, clarity, and accountability
 </li>
 <li>
 Are comfortable being the go-to person for getting things over the line
 
 
 </li>
 </ul>
 This is a remote position based out of Pakistan.
 
 
</div>

Agentic Execution Lead (Technical Project Manager)

Explore 1208+ Technical support agent in Lahore this March. Find roles across top companies and apply now to boost your career.

1208 technical support agent jobs In Lahore

Travel Agent (Chat Support)

Travel Agent (Chat Support)

Customer Support Agent– Afternoon & Night Shifts

Technical Support Engineer

Technical Support Specialist (French Bilingual)

Call Centre Agent

Agentic Execution Lead (Technical Project Manager)