customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

call center agents

it support executive

technical support agent

UDHC Lahore

Job Title: Support Center Agent &mdash; Healthcare SoftwareLocation: [Lahore]Department: Customer Support / OperationsReports To: Support Manager / Operations LeadWe are seeking a Support Center Agent to join our healthcare technology operations team. The role involves responding to customer support calls, providing technical assistance to users of our healthcare software (telemedicine, EMR, or patient management systems), and handling back-office administrative tasks such as adding records, ticket tracking, and report generation.The ideal candidate should have strong communication skills, basic understanding of healthcare workflows, and comfort working with web-based applications.Key Responsibilities1. Customer &amp; Technical Support<ul><li>Answer inbound support calls and respond to user queries through phone, email, or chat.</li><li>Log support requests in the company&rsquo;s ticketing system.</li><li>Diagnose and resolve basic software issues (login errors, data entry issues, connectivity).</li><li>Provide step-by-step guidance to doctors, clinic staff, and patients.</li></ul>2. Back-Office Operations<ul><li>Perform administrative tasks such as user onboarding, account verification, and data cleanup.</li><li>Generate and share daily/weekly reports on support tickets, system uptime, and user feedback.</li><li>Update and maintain client data in CRM or support databases.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree (preferred: Computer Science, IT, Healthcare Management, or related field).</li><li>Experience: 0&ndash;3 years of experience in customer support, Call Center, or healthcare IT environment. Familiarity with EMR, telemedicine, or hospital management systems is a plus.</li></ul>Soft Skills:<ul><li>Excellent English communication (Arabic is a plus).</li><li>Patient, empathetic, and detail oriented.</li><li>Able to multitask in a fast-paced environment.</li></ul>Working Hours<ul><li>Shifts may cover US, GCC, or Pakistan time zones, depending on client coverage.</li><li>Weekend or on-call rotation may apply.</li></ul>Compensation &amp; Growth<ul><li>Competitive salary based on experience.</li><li>Health coverage / performance bonus (if applicable).</li><li>Training in healthcare software workflows and potential growth.</li></ul>Send your CVs at resume@udhc.netJob Type: Full-timeWork Location: In person

Support Center Agent

Octet Solutions(SMC-PVT) Limited

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Meet key call center KPIs: AHT (Average Handle Time), FCR (First Contact Resolution), CSAT (Customer Satisfaction), and SLA adherence.</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Requirements<ul><li>Minimum 6 months of experience in a Call Center or Customer Support role (preferably within IT/Software).</li><li>Excellent English communication skills (verbal and written).</li><li>Tech-savvy with the ability to explain software solutions in simple terms.</li><li>Strong problem-solving skills, patience, and attention to detail.</li><li>Experience handling social media customer queries (Facebook, LinkedIn, Instagram).</li></ul>Benefits<ul><li>Competitive salary based on experience.</li><li>Career growth opportunities.</li><li>Free training on company products and tools.</li><li>Supportive work culture in a growing international tech environment.</li></ul>Location: 30 R, DHA Phase 8, Ex Air Avenue, Lahore ( near Neon Square)Timings: 8:00 pm - 5:00 am ( On site- Night Shift)Job Type: Full-timePay: Rs40,000.00 per monthApplication Question(s):<ul><li>Are you able to travel on-site Mon-Fri (8:00 pm - 5:00 am ) Night Shift ? </li><li>Do you have good communication and spoken english skills?</li></ul>Work Location: In person

Call Center Agent – Software Support ( Night Shift, Female Preferred)

Smart Matrix

Technical Support EngineerLocation: Model Town Link Road Lahore Job Type: Full-time Experience Required: 0&ndash;1 YearAbout UsWe are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.We are looking for a Technical Support Engineer who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.Educational Background<ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul>Key Responsibilities<ul><li>Assist clients with system installations, account setup, and basic network configuration.</li><li>Manage and deploy databases, scripts, and configurations (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software - Mandatory)</li><li>Basic knowledge of database (i.e., MS SQL Server, MySQL).</li><li>Basic knowledge of IIS Server configuration.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent spoken and written English communication skills.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul>What We Offer<ul><li>A career-oriented position in a rapidly growing company.</li><li>The opportunity to work with multinational clients in an international environment.</li><li>Be part of a collaborative and supportive international team.</li><li>Market-competitive salary with growth opportunities.</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

HRPSP - Your Strategic HR Partner

Now Hiring: Online Technical Support Engineer &ndash; LahoreA reputed telecom company is looking for a dedicated and tech-savvy professional to join our growing team as an Online Technical Support Engineer based in Wafaqi Colony, Lahore.Position: Online Technical Support EngineerLocation: Wafaqi Colony, LahoreJob Type: Full-timeRequirements:&#10004; Minimum Bachelor&rsquo;s degree (Required) &#10004; Fresh graduates or candidates with at least 4 months of relevant experience are encouraged to apply &#10004; Preferred: Minimum 1 year of experience in Online Technical Support &#10004; Expert in Flash Fiber network &#10004; Preference will be given to candidates having experience with competitor networksKey Responsibilities:Analyze and resolve customer complaints efficiently Conduct deep analysis of Flash Fiber key parameters to ensure top-quality network performance Collaborate with internal teams to maintain high service standardsSalary &amp; Benefits:Monthly Salary: Rs. 37,000 + Incentives up to Rs. 15,000 Medical Insurance coverage Excellent career growth opportunities in a reputed telecom organization Dynamic and supportive work environmentNote: Only candidates based in Lahore are eligible to apply.Apply Now! If you meet the above criteria and are ready to take on this exciting challenge, send your CV today and become a part of our professional team!Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

AV Private Limited

Job Duties and Responsibilities&middot; Deliver outstanding customer service and technical support to clients through phone, email, and live chat.&middot; Respond promptly and effectively to customer inquiries and concerns.&middot; Identify, troubleshoot, and resolve technical issues related to company services.&middot; Accurately document and maintain records of all customer interactions in accordance with company policies.&middot; Collect and share customer feedback to help enhance products, services, and overall customer experience.Required Skills:&middot; Proven experience in administrative support.&middot; Strong organizational and communication skills.&middot; Proficiency in Microsoft Office.&middot; Ability to handle confidential information discreetly.Salary + Benefits:&middot; Salary: As per Interview EOBI Appreciation-based Lunch/Dinner Bi-Annual Increments + Performance-based Increments on Salary Internal Promotions and Growth OpportunitiesJob Type: Full Time &amp; Permanent Role Job Location: D2, Johar Town Phase 1, Lahore (Preferable nearby Candidates)Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Call Support Agent

Sky Host

Key Responsibilities:1. Customer Technical Support<ul><li>Provide first-line technical support to hosting customers via ticketing system, live chat, and email.</li><li>Troubleshoot and resolve issues related to web hosting, domains, DNS, SSL, and website accessibility.</li><li>Assist customers in managing their cPanel/WHM accounts, email configurations, and website deployments.</li><li>Guide users through FTP setup, database connections, and CMS installations (e.g., WordPress , PHP).</li><li>Handle website migration requests and ensure minimal downtime for clients.</li></ul>2. Server and Hosting Management<ul><li>Configure and troubleshoot email-related issues (SMTP, POP3, IMAP).</li><li>Assist customers with DNS record management, including A, MX, CNAME, SPF, DKIM, and DMARC records.</li><li>Ensure proper configuration for domain pointing, redirections, and subdomains.</li><li>Assist customers with SSL certificate installations and renewals (AutoSSL, Let&rsquo;s Encrypt, etc.).</li><li>Educate users on basic web security practices, malware prevention, and backup management.</li></ul>5. Documentation and Knowledge Base<ul><li>Maintain accurate records of customer interactions, issues, and resolutions within the ticketing system.</li><li>Create and update internal knowledge base articles and customer FAQs for recurring technical issues.</li><li>Contribute to process improvement by documenting new procedures and best practices.</li></ul>6. Customer Experience and Communication<ul><li>Ensure timely and professional responses to all customer queries.</li><li>Communicate technical solutions in a clear and user-friendly manner.</li><li>Follow up with customers to confirm issue resolution and satisfaction.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent experience).</li><li>1&ndash;3 years of experience in IT or technical support, preferably in a web hosting environment.</li><li>Strong knowledge of cPanel, WHM, DNS, and Linux-based hosting platforms.</li><li>Familiarity with website migration, email troubleshooting, and domain management.</li><li>Understanding of networking concepts (TCP/IP, FTP, SMTP, etc.) and security protocols (SSL, DNSSEC, etc.).</li><li>Excellent problem-solving and communication skills.</li><li>Ability to multitask and work effectively in a fast-paced environment.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

IT Support / Technical Support

Paklogics

Location: Lahore, Pakistan (Model Town K Block) Position Type: On-site Work Hours: 5:00 PM &ndash; 2:00 AM PKTWe are seeking a Senior Python AI/ML Engineer with excellent English communication skills to join our team. You will design, architect, develop, and implement cutting-edge AI systems that drive measurable business outcomes. The role involves working on goal-oriented agents that go beyond content generation to act as true digital business operators&mdash;capable of complex reasoning, multi-step workflow execution, and autonomous decision-making.Key ResponsibilitiesSystem Architecture &amp; Development<ul><li>Design and implement production-ready multi-agent systems using advanced orchestration frameworks.</li><li>Build autonomous agents that can sense business context, plan workflows, execute tasks, and optimize based on outcomes.</li><li>Develop agent-to-agent communication protocols and coordination strategies.</li><li>Create scalable, maintainable agent architectures for complex business automation.</li></ul>Technical Skills &ndash; Must Have<ul><li>Programming: Expert-level Python for AI/ML applications</li><li>AI Frameworks: Deep expertise with LangChain, LangGraph, or similar agent orchestration platforms</li><li>Data Science: Ability to analyze complex datasets to extract insights using statistical modeling, ML, and visualization techniques</li><li>Computer Vision: Experience in designing, implementing, and optimizing models for object detection, image classification, and video analysis</li><li>LLM Integration: Advanced experience with OpenAI GPT, Anthropic Claude, or equivalent</li><li>Prompt Engineering: Skilled in prompt design and optimization for complex agent behavior</li><li>Vector Systems: Hands-on experience with Pinecone, Weaviate, Chroma, or similar vector databases and embedding systems</li><li>DevOps &amp; Cloud: Strong knowledge of CI/CD pipeline implementation, security best practices, and deployment on AWS (microservices), GCP, and Azure</li></ul>Required Qualifications<ul><li>5+ years of hands-on experience in Python, AI/ML engineering, and system development</li><li>2+ years of experience in Data Science and Computer Vision with cutting-edge frameworks</li><li>Strong experience building CI/CD pipelines with Docker and cloud platforms (AWS, Microsoft Azure, GCP)</li><li>Proven track record of deploying production AI systems at scale</li><li>Demonstrated technical leadership on complex software projects</li></ul>AgreementThe employee commits to working with the company for a minimum period of 1&ndash;2 years from the date of joining.Job Type: Full-timeWork Location: In person

Python AI/ML Engineer

Explore 1526+ Technical support agent in Lahore this November. Find roles across top companies and apply now to boost your career.

1526 technical support agent jobs IN Lahore

Support Center Agent

Call Center Agent – Software Support ( Night Shift, Female Preferred)

Technical Support Engineer

Technical Support Engineer

Call Support Agent

IT Support / Technical Support

Python AI/ML Engineer