customer support representative Jobs in Lahore

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technical support agent

PROPERTY BUY-RENT (SMC -Private) Limited

ABOUT THE ROLEWavetel Business Ltd is a UK-based telecoms provider delivering hosted VoIP, SIP trunking, cloud PBX, and business broadband solutions. We are looking for an Technical Support Engineer to oversee our VoIP and PBX support operations from our Lahore office.You will be looking VoIP and SIP issues, and help build the processes and standards that keep our operations running at their best.KEY RESPONSIBILITIES<ul><li>Provide advanced support for VoIP, PBX, and SIP-related issues</li><li>Work across multiple PBX platforms BT, 3CX, Yeastar, and Asterisk-based systems</li><li>Configure, monitor, and troubleshoot SIP servers, domains, and VoIP services</li><li>Handle escalated issues and ensure timely resolution</li><li>Oversee remote customer support and maintain high satisfaction levels</li><li>Develop support processes, documentation, and best practices</li><li>Coordinate with internal teams (technical, field, billing, sales)</li></ul>REQUIRED SKILLS &amp; EXPERIENCE<ul><li>Strong hands-on experience with Asterisk</li><li>Deep knowledge of VoIP technologies and PBX systems</li><li>Solid understanding of SIP protocols, server and domain management</li><li>Background in remote support environments</li><li>Troubleshooting and analytical skills</li></ul>PREFERRED QUALIFICATIONS<ul><li>Bachelor's in engineering or related field</li><li>Experience with cloud-based telephony solutions</li><li>Networking knowledge: VoIP, SIP, TCP/IP, routing, firewalls</li><li>Familiarity with monitoring and ticketing tools</li><li>VoIP, Networking, or Asterisk certifications (a plus)</li></ul>WHAT WE OFFER<ul><li>Competitive salary</li><li>Work with cutting-edge VoIP and cloud telephony platforms</li><li>5 days a Week Monday to Friday</li></ul>Pay: Rs90,000.00 - Rs150,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Asterisk and PBX system/VoIP: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Technical Support Engineer (VoIP / Asterisk)

Crewlogix

Job SummaryWe are looking for a proactive and detail-oriented IT Support Assistant to support the daily operations of our IT department. The IT Assistant will help in maintaining computer systems, troubleshooting technical issues, and providing basic IT support to employees.Key Responsibilities<ul><li>Provide first-level technical support to staff for hardware, software, and network issues.</li><li>Install, configure, and maintain computers, printers, and other IT equipment.</li><li>Assist in user account management (emails, system access, passwords).</li><li>Monitor systems and report technical problems to senior IT staff.</li><li>Maintain IT inventory and documentation.</li><li>Support in basic network troubleshooting (LAN/Wi-Fi).</li><li>Ensure data security and follow IT policies.</li></ul>Required Skills &amp; Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Basic knowledge of Windows/Mac OS and common office software.</li><li>Understanding of computer hardware and networking fundamentals.</li><li>Good communication and problem-solving skills.</li><li>Ability to work independently and as part of a team.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li></ul>Work Location: In person

IT Support Assistant

Aetheron Private Limited

Job Title: Technical Support Officer Location: Lahore Salary: PKR 80,000 per month Job Type: Full-Time (Monday to Friday)Job OverviewWe are seeking a competent and proactive Technical Support Officer to join our Lahore office. The ideal candidate will be responsible for providing technical assistance, troubleshooting IT-related issues, and ensuring smooth day-to-day operations of systems and networks.Key Responsibilities<ul><li>Provide technical support to employees for hardware, software, and network-related issues</li><li>Install, configure, and maintain computer systems, laptops, printers, and other IT equipment</li><li>Diagnose and troubleshoot system, network, and application problems in a timely manner</li><li>Manage user accounts, email setups, and access permissions</li><li>Monitor system performance and ensure security protocols are followed</li><li>Maintain IT inventory, including hardware and software assets</li><li>Coordinate with vendors for equipment servicing and maintenance when required</li><li>Document technical issues, solutions, and standard operating procedures</li><li>Assist in system upgrades, backups, and data recovery processes</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field</li><li>Minimum 2&ndash;3 years of experience in a similar technical support role</li><li>Strong knowledge of Windows operating systems, basic networking, and troubleshooting</li><li>Familiarity with Microsoft Office 365, email configuration, and remote support tools</li><li>Good understanding of IT security and data protection practices</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks efficiently</li></ul>Pay: Rs80,000.00 per hourWork Location: In person

Technical Support Officer

Live Support Ltd

We Are Hiring: Technical Customer Support Executive (Live Chat)Shift Timing: 1:00 PM &ndash; 9:00 PM Salary: PKR 65,000 &ndash; 75,000 (depending on experience) Location: Gulberg II, LahoreJob Description: We are looking for a motivated and detail-oriented Technical Customer Support Executive to join our team. The selected candidate will be responsible for handling customer queries through live chat, providing timely technical assistance, and ensuring a high level of customer satisfaction. This role requires strong communication skills, problem-solving ability, and a basic understanding of technical systems and troubleshooting.Key Responsibilities:<ul><li>Respond to customer inquiries via live chat in a professional and timely manner</li><li>Identify customer issues and provide accurate technical solutions</li><li>Troubleshoot basic technical problems and guide customers step-by-step</li><li>Escalate complex issues to the relevant department when necessary</li><li>Maintain proper records of customer interactions and issues</li><li>Ensure customer satisfaction by delivering quality support</li><li>Stay updated with company products, services, and policies</li></ul>Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree preferred</li><li>Strong written communication skills (English)</li><li>Basic technical knowledge (software, internet, or related systems)</li><li>Ability to multitask and handle multiple chats simultaneously</li><li>Prior experience in customer support or call center is an advantage</li><li>Good problem-solving and analytical skills</li><li>Ability to work in a team environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional work environment</li><li>Opportunities for growth and career development</li><li>Training and skill development</li></ul>How to Apply: Interested candidates can send their CV via WhatsApp at 0300-7449588Job Type: Full-timePay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Technical Customer Support (Live Chat)

Emerald Telecom Private Limited

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (Inbound Call - UK & USA)

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

DYNAMIC SOLUTIONS

We are looking for a confident and well-spoken Female E-Commerce Query Handler to manage customer queries for our e-commerce brand across social media, calls, and other communication channels.Key Responsibilities:Handle customer queries on Facebook, Instagram, and other social media platforms.Reply to Facebook and Instagram comments professionally and on time.Respond to customer inbox messages related to products, pricing, availability, orders, and delivery.Answer customer calls and provide clear information about the brand and products.Guide customers regarding product details, order process, payment methods, and delivery timelines.Forward serious complaints, refund issues, or order-related problems to the concerned team.Maintain a polite, helpful, and brand-friendly tone in every interaction.Keep track of common customer questions and report them to the team.Support the sales team by converting queries into potential orders.Requirements:Female candidate preferred.Good communication skills in Urdu and English.Confident in handling customer calls.Basic knowledge of Facebook, Instagram, and social media replies.Customer handling experience will be a plus.Must be polite, active, and quick in responding to customers.Basic computer and typing skills required.Preferred Skills:Experience in e-commerce customer support.Ability to handle multiple chats, comments, and calls at the same time.Good understanding of online shopping customer behavior.Professional tone with strong follow-up skills.Job Summary:The E-Commerce Query Handler will be responsible for managing customer communication across social media and calls, ensuring quick replies, smooth customer support, and better query-to-order conversion for the brand.Work Location: In person

E-Commerce Customer Support Agent

Explore 828+ Technical support agent in Lahore this May. Find roles across top companies and apply now to boost your career.

828 technical support agent jobs In Lahore

Technical Support Engineer (VoIP / Asterisk)

IT Support Assistant

Technical Support Officer

Technical Customer Support (Live Chat)

Technical Support Consultant (Inbound Call - UK & USA)

Technical Support Consultant (Inbound Call - UK & USA)

E-Commerce Customer Support Agent