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MEDvidi

<div>
 At
 
 MEDvidi
 
 , we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support, ensuring that everyone can access the care they need.
 
 
 As a
 
 Tier 1 Support Agent
 
 , you will serve as the main point of contact for issues and questions about MEDvidi CS support. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define MEDvidi&rsquo;s support processes and work with our team to develop and scale the Technical Support function. The goal is to achieve excellent performance from your team that will bring sustainable business growth.
 
 
 Requirements:
 
 
 <ul>
 <li>
 Ability to fully focus on, understand, and respond appropriately to patient concerns.
 </li>
 <li>
 Quickly grasp the patient&rsquo;s issue and determine the best course of action.
 </li>
 <li>
 Analyze information and make sound decisions to resolve patient concerns efficiently.
 </li>
 <li>
 Experience in healthcare and customer service.
 </li>
 <li>
 Must have the ability to deliver exceptional service and maintain professionalism even when assisting an angry patient.
 </li>
 <li>
 Must be able to be positive, empathetic, and solution driven in all patient interactions.
 </li>
 <li>
 Must have working knowledge of Electronic Health.
 </li>
 <li>
 Records to accurately document and retrieve patient information.
 </li>
 <li>
 Understanding HIPAA regulations to always ensure patient privacy and data protection.
 
 
 </li>
 </ul>
 Responsibilities:
 
 
 <ul>
 <li>
 Answering incoming patient calls promptly and professionally.
 </li>
 <li>
 Make outbound calls to patients when needed.
 </li>
 <li>
 Return missed calls.
 </li>
 <li>
 Follow all SLAs within their timeframes.
 </li>
 <li>
 Keep them informed if a wait is needed.
 </li>
 <li>
 Provide clear, empathetic, and respectful communication in every interaction.
 </li>
 <li>
 Escalate patient issues that aren&rsquo;t FCR to the correct department or team lead immediately.
 
 
 </li>
 </ul>
 Please visit our website at
 
 www.medvidi.com
 
 for information about our services. If interested in joining our team, please email. We hope to hear from you soon!
</div>

Tier 1 Support Agent

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Recruitzz

<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or Computer Software.</li><li>Hands-on knowledge of XAMPP, PHP/MySQL applications (mandatory).</li><li>Familiarity with MS SQL Server, MySQL, and database deployments.</li><li>Experience with IIS Server configuration and SSL management.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent spoken and written English communication skills.</li><li>Active listening and questioning ability to identify problems quickly.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Strong multitasking and organizational skills.</li><li>Team player with a detail-oriented mindset.</li></ul>Onsite Position in Model Town Lahore.Job Types: Full-time, InternshipPay: Up to Rs35,000.00 per monthApplication Question(s):<ul><li>In which domain did you complete your bachelor&rsquo;s degree(BSCS,BSIT,BSSE,BBA etc)</li><li>Onsite position in Model Town Lahore, Are you willing?</li><li>Are you from Lahore?</li></ul>Experience:<ul><li>Technical Support Engineer: 2 years (Preferred)</li></ul>Work Location: In person

Sybrid Pvt Ltd - A Lakson Group Company

Internship Opportunity Leading to Permanent.Position: Technical Support EngineerQualification:Should be fresh graduate in BS Computer Science, IT/Software Engineering or related field.Package: 37,000 per monthDuration: 6 monthsShifts: Morning, Evening and NightLocation: Lahore, kot LakhpatJob Types: Full-time, Internship Contract length: 6 monthsWork Location: In person

Domino's

Position: Officer IT SupportLocation: LahoreResponsibilities:<ul><li>Ensure all branch systems (Pulse Servers, printers) are up and running in North &amp; Central regions.</li><li>Monitor and maintain call center systems, set performance goals, and communicate with relevant teams.</li><li>Be available physically during shifts and on-call after hours; visit branches when needed.</li><li>Proactively monitor and maintain branch systems including Docket Printers, Zebra Printers, Pulse Servers, and Call Center Systems with proper branch sign-off.</li><li>Handle installation of cabling, switches, racks, and CCTV equipment when required.</li><li>Visit Domino&rsquo;s branches including locations outside Lahore as per operational requirements.</li><li>Organize IT support workflow, monitor productivity, and provide guidance to ensure task completion.</li><li>Receive complaints and resolve issues promptly, maintaining proper logs and records.</li><li>Ensure adherence to legal and company IT policies and support in disciplinary actions if needed.</li><li>Provide Level 1 software support and troubleshooting for operational systems.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s Degree in Computer Science, Information Technology, or related field.</li><li>Minimum 1&ndash;2 years of relevant experience in IT support or helpdesk roles.</li><li>Basic knowledge of hardware troubleshooting, server and printer management.</li><li>Understanding of call center and branch system infrastructure is preferred.</li><li>Strong communication, problem-solving, and task prioritization skills.</li><li>Willingness to travel and provide on-call support outside of regular hours.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Officer - IT Support

MonetizeMore

<div><h2 class="jobSectionHeader">About MonetizeMore</h2>
MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety. We are committed to shaping the future of digital advertising, and our latest innovation, Obi &ndash; the AI AdOps Copilot, is transforming how publishers manage and scale their ad operations through intelligent automation.<h2 class="jobSectionHeader">
About Obi</h2>
Obi is MonetizeMore&rsquo;s proprietary AI Agent-powered AdOps Copilot, designed to streamline workflows, automate repetitive tasks, and provide real-time insights. Obi leverages agentic AI to handle complex AdOps processes, reduce manual effort, and empower publishers to make faster, smarter decisions. By integrating seamlessly with ad tech platforms and existing workflows, Obi acts as a trusted partner in driving operational efficiency and revenue growth.<h2 class="jobSectionHeader">
Role Overview</h2>
As the Senior Product Manager for Obi, you will lead the vision, strategy, and execution of MonetizeMore&rsquo;s flagship AI agent product. You will collaborate with engineering, design, AdOps experts, marketing, and customer success to build Obi into the industry&rsquo;s leading copilot for publishers, delivering intelligent automation that redefines how ad operations are run.<h2 class="jobSectionHeader">
Key Responsibilities</h2><ul><li>
Define and execute the product vision and roadmap for Obi, aligned with MonetizeMore&rsquo;s AI-driven strategy and customer needs.</li><li>
Own key business outcomes such as Obi adoption, publisher efficiency, and revenue impact.</li><li>
Gather, prioritize, and translate customer and stakeholder feedback into product requirements.</li><li>
Partner with engineering and design to deliver intuitive AI agent-driven features that solve real AdOps pain points.</li><li>
Oversee the entire product lifecycle: ideation, planning, execution, testing, and go-to-market strategy.</li><li>
Continuously analyze Obi&rsquo;s performance to identify opportunities for automation, optimization, and innovation.</li><li>
Ensure Obi integrates effectively with major ad tech platforms and publisher systems.</li><li>
Translate complex AI agent capabilities into clear business value for both technical and non-technical audiences.</li><li>
Monitor the evolving AI agent landscape and ensure Obi remains ahead of the curve.</li></ul><h2 class="jobSectionHeader">
Need to Have</h2><ul><li>
3+ years of product management experience in AI, SaaS, automation, or ad tech.</li><li>
Strong understanding of programmatic advertising, AdOps workflows, or publisher monetization.</li><li>
Experience building or managing products powered by AI agents, intelligent automation, or workflow orchestration.</li><li>
Data-driven mindset with experience using analytics tools to inform strategy and prioritization.</li><li>
Excellent communication, stakeholder management, and cross-functional leadership skills.</li><li>
Strategic thinker with strong execution abilities and customer empathy.</li><li>
Technical background (Computer Science, Engineering, or equivalent experience) is a plus.</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
Prior experience with AI copilots, multi-agent systems, or conversational interfaces.</li><li>
Familiarity with ad tech platforms such as Google Ad Manager, Prebid, or OpenX.</li><li>
Experience managing B2B SaaS products at scale.</li><li>
Proven track record of bringing automation-driven products from concept to adoption.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
100% remote work with flexible hours, from anywhere in the world.</li><li>
Competitive compensation and performance-based bonuses.</li><li>
Opportunity to shape the future of AI-powered automation in ad tech.</li><li>
Work alongside a global team of innovators, engineers, and ad ops experts.</li><li>
Professional growth and leadership opportunities in a fast-scaling company.</li><li>
A chance to make a direct impact on publishers worldwide by redefining AdOps</li></ul>
Apply now to join MonetizeMore&rsquo;s global team and lead Obi, the AI AdOps Copilot, in revolutionizing the digital advertising ecosystem through intelligent agents and automation.
Il9mhUjx9f</div>

Senior Product Manager - AI AdOps Copilot (REMOTE)

Pixalate, Inc.

<div><div>AI Engineer *PhD Required 
Employment Type: Full-Time 
Location: Remote, Pakistan 
 
Transform AI Research into Real-World Impact 
 
As an AI Research Engineer at Pixalate, you'll bridge the gap between fundamental AI research and production systems that protect the digital ecosystem. Working with our Research team (AFAC) that has uncovered more than $100M in ad fraud and national security threats, you'll have the autonomy to pursue groundbreaking research while seeing your innovations deployed at scale within months, not years. 
 
You'll lead research in emerging AI paradigms including autonomous agent systems, test-time compute optimization, and multimodal understanding - all applied to real-world challenges in digital safety and fraud detection. 
 
Key Research Areas &amp; Responsibilities 
 
Agentic AI Systems Development</div><ul><li>
Design and implement multi-agent architectures for autonomous fraud detection and analysis</li><li>
Develop sophisticated agent coordination systems using frameworks like LangChain, AutoGen, or custom architectures</li><li>
Create tool-integrated AI agents capable of complex reasoning and decision-making</li><li>
Research novel approaches to agent safety and alignment in production environments</li></ul><div>
Advanced Reasoning &amp; Test-Time Compute</div><ul><li>
Implement state-of-the-art reasoning systems inspired by recent breakthroughs (o1, DeepSeek-R1)</li><li>
Optimize inference-time compute allocation for complex analytical tasks</li><li>
Develop chain-of-thought and verification mechanisms for high-stakes decision making</li><li>
Research novel approaches to scaling reasoning capabilities efficiently</li></ul><div>
Multimodal AI &amp; Knowledge Systems</div><ul><li>
Build advanced multimodal models for analyzing video, image, text, and behavioral data</li><li>
Develop sophisticated RAG (Retrieval-Augmented Generation) architectures:<ul><li>
Design high-performance vector databases and hybrid search systems</li><li>
Implement advanced chunking strategies and semantic understanding</li><li>
Create context-aware retrieval mechanisms for complex documents</li></ul></li><li>
Research cross-modal learning for fraud pattern detection</li></ul><div> 

Required Qualifications</div> 

PhD in Computer Science, AI, Machine Learning, or related field (or exceptional research track record)<ul><li>
Published research in peer-reviewed venues demonstrating expertise in:<ul><li>
Large Language Models and transformer architectures</li><li>
Agentic AI, autonomous systems, or multi-agent coordination</li><li>
Multimodal learning or computer vision</li><li>
Distributed systems and scalable ML</li></ul></li></ul><div>
Technical Expertise</div><ul><li>
Expert proficiency in Python and deep learning frameworks (PyTorch preferred, TensorFlow)</li><li>
Advanced experience with:<ul><li>
Modern AI frameworks: LangChain, Hugging Face Transformers, Ray</li><li>
Agent development and orchestration</li><li>
RAG systems and vector databases</li><li>
Distributed training frameworks and GPU optimization</li></ul></li><li>
Strong understanding of:<ul><li>
Transformer architectures and attention mechanisms</li><li>
Reinforcement learning and reward modeling</li><li>
Neural architecture search and AutoML</li><li>
MLOps and production ML systems</li></ul></li></ul><div>
Research Skills</div><ul><li>
Track record of novel algorithm development and innovation</li><li>
Experience with large-scale experimentation and ablation studies</li><li>
Proficiency in research tools: Weights &amp; Biases, MLflow, TensorBoard</li><li>
Strong theoretical foundation in optimization, statistics, and linear algebra</li></ul><div> 

Preferred Qualifications 
</div><ul><li>
Experience with fraud detection, cybersecurity, or trust &amp; safety applications</li><li>
Contributions to open-source AI projects</li><li>
Industry research experience at leading AI labs (DeepMind, OpenAI, FAIR, etc.)</li><li>
Experience translating research into production systems</li><li>
Experience with:<ul><li>
Mixture of Experts (MoE) architectures</li><li>
Constitutional AI and alignment techniques</li><li>
Efficient inference optimization (quantization, distillation)</li><li>
Real-time streaming ML systems</li></ul></li></ul>
We're particularly interested in candidates who can demonstrate both theoretical depth and practical implementation skills. Show us how your research can transform the landscape of online trust and safety. 
<div><div>
Benefits 
 
At Pixalate, we offer an extremely competitive salary, outstanding benefits, and a dynamic work environment. You will have the opportunity to work on pioneering technologies alongside some of the brightest minds in the industry. If you're passionate about maintaining high software quality and thrive in a fast-paced, challenging environment, you'll fit right in. 
</div><ul><li>
Monthly internet reimbursement</li><li>
Casual, remote work environment</li><li>
Hybrid, flexible hours</li><li>
Opportunity for advancement</li><li>
Fun annual team events</li><li>
Being part of a high performing team that wants to win and have fun doing it</li></ul><div>
About us 
 
Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. 
 
We're seeking a PhD-level AI Engineer to lead cutting-edge research in agentic AI systems, multimodal analysis, and advanced reasoning architectures that will directly impact millions of users worldwide. Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: 
</div><ul><li>
UNICEF: Pixalate was recently recognized by UNICEF as a Key Innovator for protecting children&rsquo;s online privacy. &amp; UNICEF Global Compliance Tech case study</li><li>
Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says</li><li>
Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV</li><li>
Washington Post: Your kids&rsquo; apps are spying on them</li><li>
Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google&rsquo;s Black Box Ad Empire</li><li>
ABC7 News: The State of Children's Privacy Online</li><li>
NBC News: How many apps are tracking your children</li></ul>
Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.Pixalate is an equal opportunity employer committed to building a diverse team. 
 
We particularly encourage applications from underrepresented groups in AI research. 
</div>
#LI-MW1
1067I4tGuT</div>

AI Engineer (PhD Required)

Explore 1541+ Technical support agent in Lahore this October. Find roles across top companies and apply now to boost your career.

1541 technical support agent jobs IN Lahore

Tier 1 Support Agent

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Officer - IT Support

Senior Product Manager - AI AdOps Copilot (REMOTE)

AI Engineer (PhD Required)