customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer success specialist Jobs in Lahore

customer success specialist

sales agent

technical sales engineer

technical support agent

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Contegris Pvt Ltd

About ContegrisContegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, we've been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, and AI-powered self-service tools. With innovation at the core, we strive to enhance how businesses connect with their customers.Job OverviewWe are looking for a proactive System Support Engineer to resolve user-reported technical issues and ensure high First Contact Resolution (FCR) rates. The role involves troubleshooting, documenting incidents, escalating alerts when necessary, and maintaining a positive customer experience. Strong communication skills and a customer-centric approach are essential.Key ResponsibilitiesCustomer Interaction:<ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Provide accurate and helpful information about products, services.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Maintain a positive and customer-centric attitude at all times.</li></ul>Communication:<ul><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Use proper grammar and spelling in all written communications.</li><li>Actively listen to customer concerns and ask clarifying questions.</li></ul>Technical Skills:<ul><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Utilize chat platforms and email systems effectively.</li></ul>Problem Solving:<ul><li>Analyze customer issues and identify root causes.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li></ul>Record Keeping:<ul><li>Accurately document all customer interactions in the CRM system.</li><li>Maintain detailed records of customer inquiries, complaints, and resolutions.</li></ul>Requirements<ul><li>Education: Bachelor's degree, preferably BS. Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</li><li>Experience: Fresh or up to 1 year experience in high pace call center (preferable).</li><li>Basic knowledge of Linux, Networking, and Network Security</li><li>Customer Oriented</li><li>Excellent Communication Skills</li><li>Attention to detail</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul>Job Type: Full-timeWork Location: In person

Technical Support Engineer L-1

Alpha logistics LLC

We are looking for Experienced chat support agents for our company located in gulberg lahoreShifts:-Morning 8am to 4pmEvening 4pm to 12amNight 12am to 8amPlease apply if you have experience in BPO fieldResponsibilities<ul><li>Respond to customer queries in a timely and accurate way</li><li>Identify customer needs and help customers use specific features</li><li>Monitor customer complaints on social media and communicate with appropriate departments</li></ul>Qualifications<ul><li>Experience as Chat Support Executive or similar role will be a plus</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthApplication Question(s):<ul><li>If You Have experience of at least 2 years in BPO field then please Share your resume directly on whatsapp +92 325 7902390 with post name</li></ul>Work Location: In person

Chat Support Agents

H-Verse Group of Companies

<ul><li>Customer Care Representative</li></ul>Acts as the first point of contact for customers needing assistance. In industries like telecom or banking, CSE's resolve issues related to billing, account updates, or service disruptions through inbound calls or live chat.<ul><li>Technical Support Specialist</li></ul>CSE's often troubleshoot software glitches, login errors, or integration problems. They collaborate with technical teams and guide customers through complex issues, often using screen-sharing tools or step-by-step guides.<ul><li>Onboarding Support Executive</li></ul>CSE's assist new customers post-sale by helping them set up their accounts, understand product features, and ensure a smooth transition from sales to active use.<ul><li>Order and Delivery Coordinator</li></ul>In e-commerce or logistics companies, CSE's track orders, resolve shipping delays, and process returns. For instance, Amazon&rsquo;s support team handles over 20 million inquiries monthly, many of which involve delivery tracking.<ul><li>Feedback and Survey Agent</li></ul>CSE's are tasked with gathering customer feedback after service interactions. This data helps companies improve their offerings and customer experience. In the healthcare sector, for example, patient satisfaction surveys are often handled by support teams.<ul><li>Social Media Support Executive</li></ul>As customers increasingly turn to platforms like Twitter or Instagram for help, CSE's monitor and respond to inquiries or complaints publicly, playing a role in both support and brand reputation.<ul><li>Product Education Specialist</li></ul>In sectors like consumer electronics or EdTech, CSE's help customers understand how to use a product effectively. This might involve conducting webinars, sharing tutorials, or updating knowledge base content.<ul><li>Billing and Payments Agent</li></ul>CSE's address queries around invoices, payment failures, refund requests, or pricing plan changes.Job Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Customer Support Executive (Female)

Tkxel

<div>
 
 Role Summary:
 
 
 
 We are looking for a vigilant Call Centre Operations Specialist to monitor our real-time performance. You will track key metrics, ensure smooth operations, and make quick adjustments to maintain service levels. This role is vital for keeping our call centre running efficiently and effectively.
 
 
 
 Key Responsibilities:
 
 
 
 
 Live Monitoring:
 
 Watch call queues, agent availability, and system performance in real-time.
 
 
 Performance Tracking:
 
 Keep an eye on important metrics like wait times, dropped calls, and agent productivity.
 
 
 Quick Adjustments:
 
 Take immediate action to manage call volume changes, agent schedules, or system alerts to meet targets.
 
 
 Issue Escalation:
 
 Promptly report any technical problems or major service disruptions to IT or management.
 
 
 Basic Reporting:
 
 Help create daily or intraday reports on call centre performance.
 
 
 Team Communication:
 
 Clearly communicate operational updates and instructions to team leaders and agents.
 
 
 
 
 Requirements
 
 
 
 What We're Looking For:
 
 
 
 
 Experience:
 
 1-2+ years in a call centre, ideally in a role involving customer service, real-time monitoring, or operations support.
 
 
 
 Education:
 
 A Bachelor's degree is preferred, but relevant experience is highly valued.
 
 
 
 Shift timings:
 
 Morning with weekends on (Alternate day off)
 
 
 Skills:
 
 
 Good understanding of call centre operations and common metrics (e.g., Service Level, AHT, Abandon Rate).
 
 Able to make quick, sensible decisions under pressure.
 
 Comfortable with call centre software and MS Excel.
 
 Strong attention to detail and active listening skills
 
 Good communication skills.
 
 
 
 Why Join Us?
 
 
 
 Be a key player in ensuring our customers get great service.
 
 Work in a dynamic and supportive team environment.
 
 Competitive salary and opportunities for growth.
 
 
 
</div>

Call Centre - Operations Specialist

Madni Paper Mart

We are hiring a Call Center Agent (preferably female) to join our software house support team. The ideal candidate will manage customer interactions across calls, chats, emails, and social media, ensuring fast, friendly, and accurate technical assistance for users of the company&rsquo;s software products.You&rsquo;ll be the frontline voice of the company, helping customers resolve issues, understand features, and stay satisfied, all while maintaining strong communication and quality standards.Key Responsibilities<ul><li>Handle inbound and outbound calls, live chats, emails, and social media messages from customers.</li><li>Provide first-line technical support for software issues (installation, account setup, usage guidance, etc.).</li><li>Log and manage all customer interactions in the CRM or ticketing system</li><li>Escalate advanced technical issues to Tier-2 support or the development team.</li><li>Follow up with customers to ensure problem resolution and positive feedback.</li><li>Document recurring issues and share improvement insights with QA and Product teams.</li><li>Maintain a strong understanding of company products and new feature releases.</li></ul>Job Type: Part-timePay: Rs30,000.00 - Rs65,000.00 per monthWork Location: In person

Need staff

Devsinc

<div>
 We are looking for a Senior Software Engineer (AI/ML) who can design, build, and scale intelligent systems &mdash; from machine learning pipelines to advanced AI agents capable of reasoning, planning, and automation.
 
 
 You will work on building production-grade AI models, integrating LLMs and tools, and designing agent architectures that interact with APIs, databases, and workflows. The role blends applied ML expertise with strong backend engineering and product-focused problem-solving.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Design and build autonomous or semi-autonomous AI agents that can plan, reason, and interact with tools, APIs, or external systems
 </li>
 <li>
 Implement agentic frameworks (e.g., LangChain, LlamaIndex, CrewAI, or custom orchestration systems)
 </li>
 <li>
 leverage existing industry capabilities to deliver virtual assistant capabilities on top of xquic content including voice interactions
 </li>
 <li>
 Optimize reasoning and retrieval pipelines using embeddings, vector databases, and prompt engineering
 </li>
 <li>
 Develop, train, and fine-tune ML models using frameworks like PyTorch, TensorFlow, or scikit-learn
 </li>
 <li>
 Work on data preprocessing, feature engineering, and model evaluation for NLP, computer vision, or predictive tasks
 </li>
 <li>
 Build ML pipelines for training, deployment, and monitoring in production environments
 </li>
 <li>
 Collaborate with engineering teams to integrate AI components into backend systems and APIs
 </li>
 <li>
 Ensure scalable, maintainable codebases with CI/CD, observability, and cloud-native design (AWS/GCP/Azure)
 </li>
 <li>
 Contribute to technical architecture and design reviews for AI-driven features and platforms
 </li>
 <li>
 Stay current with the latest in LLMs, agent frameworks, and model architectures
 </li>
 <li>
 Prototype and evaluate new approaches for reasoning, tool use, and adaptive behavior in agents
 </li>
 <li>
 Share learnings and mentor peers in ML and AI development best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong programming skills in Python (mandatory); proficiency with PyTorch,
 </li>
 <li>
 TensorFlow, or transformers-based models
 </li>
 <li>
 Experience in building or integrating AI agents (LangChain, LlamaIndex, CrewAI, custom frameworks)
 </li>
 <li>
 Strong grasp of ML model lifecycle &mdash; data processing, model training, evaluation, deployment, and monitoring
 </li>
 <li>
 Experience with cloud platforms (AWS/GCP/Azure) and containerization (Docker, Kubernetes)
 </li>
 <li>
 Familiarity with API integrations, microservices, and asynchronous systems
 </li>
 <li>
 Strong understanding of vector databases (e.g., Pinecone, Weaviate, FAISS, Chroma) and retrieval architectures
 </li>
 <li>
 Solid software engineering fundamentals &mdash; testing, version control, and system design
 </li>
 <li>
 Experience with LLM fine-tuning, prompt optimization, or RAG (Retrieval-Augmented Generation) systems
 </li>
 <li>
 Familiarity with multi-agent systems and coordination mechanisms
 </li>
 <li>
 Knowledge of MLOps tools (MLflow, Kubeflow, Sagemaker, Vertex AI)
 </li>
 <li>
 Experience in AI system observability, evaluation metrics, and continuous learning loops
 </li>
 <li>
 Exposure to reinforcement learning or self-improving agent architectures
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Provident Fund, Medical Inpatient Facility, Medical Outpatient Facility, Paid Overtime, In-house Subsidized Lunch &amp; Dinner, Gym Facility, Entertaining Activities, Interest Free Loan Facility, Advance Salaries and Sports Allowance.
</div>

Senior Software Engineer (AI/ML)

Explore 1660+ Technical support agent in Lahore this December. Find roles across top companies and apply now to boost your career.