customer service representative Jobs in Lahore

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customer service representative (csr) Jobs in Lahore

customer service representative (csr)

technical support agent

365 Care Group Private Limited

Job descriptionWe are hiring Customer Support Agent to join our dynamic team. The role involves providing technical support and handling inbound and outbound calls to ensure exceptional customer service and satisfaction.Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via chat and calls.</li><li>Handle inbound and outbound calls to assist customers and provide solutions.</li><li>Maintain a high level of service knowledge to resolve customer issues effectively.</li><li>Record and update customer information in the system accurately.</li><li>Meet performance targets and adhere to company policies.</li></ul>Requirements:<ul><li>Excellent verbal and written communication skills.</li><li>Previous experience in customer service or call center (preferred).</li><li>Proficiency in using computer and softwares.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Flexible to work in shifts (if required).</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Care: 0-1 year</li></ul>Working hours:<ul><li>UK/Ireland Calendar</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

HRPSP - Your Strategic HR Partner

Job description:Hiring: Online Technical Support Engineer &ndash; LahoreA reputed telecom company is looking for a dedicated and tech-savvy individual to join our team as an Online Technical Support Engineer in Lahore.Position: Online Technical Support Engineer Location: Wafaqi Colony, Lahore Job Type: Full-time Salary:<ul><li>37K + Up to 15K incentives</li></ul>Requirements:&#10004; Education: Minimum Bachelor&rsquo;s degree (Required) &#10004; Experience: Fresh candidates or minimum 4 months of relevant experience &#10004; Preferred: At least 1 year of experience in Online Technical SupportJob Responsibilities:Complaint Analysis &ndash; Identifying and resolving technical issues efficiently Deep Dive into Key Parameters of Flash Fiber &ndash; Ensuring optimal network performanceWhy Join Us?Competitive salary package Growth opportunities in a reputed telecom company A dynamic and supportive work environmentLocation: Lahore (Candidates must be based in Lahore)Apply Now! If you meet the criteria and are ready to take on this exciting opportunity, send your CV today!Job Type: Full-timePay: Rs37,000.00 - Rs52,000.00 per monthWork Location: In person

Online Technical Support Engineer

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 2 (Male)</li><li>Location: Lahore</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer

Smart Matrix

Educational BackgroundMinimum Bachelor&rsquo;s Degree in computer software0 - 1 yearJob Responsibilities / Skills Requirement: <ul><li>Have outstanding communication skills.</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Knowledge of MS SQL Server and MySQL, Database Management, Deployments and Scripts.</li><li>Knowledge of IIS Server, Managing IIS Sites and SSL Certificates.</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until the problem is resolved.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Be proficient in spoken English</li><li>Have good memory of how software and operating systems work</li><li>Excellent listening and questioning skills is a plus, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution</li><li>Team player, detail oriented with proven problem-solving skills</li></ul>What do we offer?<ul><li>A career-oriented position in a rapidly growing company</li><li>Opportunity to work with multinational clients in an international environment</li><li>Be a part of an international team</li><li>Opportunities to further develop your skills by participating in company-sponsored internal or external technical courses.</li><li>Market Competitive Salary</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Job Location: Gulberg 3, LahoreSalary: Rs. 40,000 to 50,000Job Type: Full TimeTwo Shifts:Morning: 11:00 a.m-11:00 p.mNight : 11:00 p.m-11:00 a.mWorking Days: 5Job Overview:<ul><li>We are looking for Customer Officer who can perform the following tasks:</li><li>Perform daily Control Room Operations</li><li>Take Employees calls and provide accurate, satisfactory answers to their queries and concerns</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Shift confirmation messages from staff on daily basis</li><li>Updates Employee duties times through Roster Management System</li><li>Identifying, escalating priority issues and reporting to the high-level management.</li><li>Anticipate escalation and take over calls when needed</li><li>Other duties as assigned</li><li>Required training will be provided</li></ul>Skills required:<ul><li>Strong English Communication Skills</li><li>Data Management/Office Organization Skills</li><li>Problem Solving Skills</li><li>Attention to detail</li><li>Professionalism</li><li>Multi-tasking</li></ul>Education:<ul><li>Bachelor's (Preferred)</li><li>Experience:</li><li>0-1 years experience required.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent-Male

Code Graphers

Key Responsibilities:<ul><li>Advanced Model Development:</li><li>Design and implement complex models using machine learning and deep learning, particularly focusing on natural language processing (NLP), named entity recognition (NER), and large language models (LLMs) such as BERT.</li><li>Create complex AI agent using Langchain, llamaIndex, auto-gen</li><li>Create Retrival Augmented Generation (RAG) Applications</li><li>Multi-agent workflows and bots</li><li>Deep Learning and Neural Network Expertise</li><li>Apply a deep theoretical understanding of neural networks to develop sophisticated models that are both efficient and scalable.</li><li>Cross-Domain Integration</li><li>Incorporate knowledge of image processing to integrate multi-modal systems that leverage both text and visual data.</li><li>Research, Documentation, and Reporting</li><li>writing</li><li>Conduct ongoing research to stay ahead of new trends and techniques in machine learning, deep learning, and AI.</li><li>Creating custom APIs using frameworks such as FAST-API, Django, Flask</li><li>Have experince deploying ML models into production</li><li>Training LLMs with LoRA and QLoRA</li><li>experience with Quantization</li><li>Containerizing code via docker</li><li>Setting up MLOps pipelines with frameworks such as Data version control (DVC)</li><li>Creating Ci/CD pipelines</li><li>Image segmentation</li><li>Object detection</li><li>facial recognition</li></ul>Qualifications:<ul><li>Education: Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Data Science, Statistics, or a related field.</li><li>Experience:</li><li>4 - 6 years of experience in ML model development, including hands-on experience with NLP, NER, and LLMs.</li><li>Experience with neural network design and implementation.</li><li>Technical Skills:</li><li>Proficiency in Python, with good knowledge of ML libraries and frameworks (e.g., TensorFlow, PyTorch, Scikit-learn).</li><li>Experience in developing and implementing models using BERT, RAG, LangChain, and other advanced ML techniques.</li><li>Familiarity with image processing techniques</li><li>Deep theoretical understanding of how models work, including underlying mathematical principles.</li><li>Document methodologies and innovations thoroughly; prepare detailed reports and presentations for technical and non-technical stakeholders.</li><li>Collaborate with cross-functional teams to ensure models are well-integrated into the company&rsquo;s product ecosystem.</li><li>Optimize neural network architectures and parameters for improved performance across various tasks.</li><li>Utilize techniques like Language Model Chaining and Retriever-Augmented Generation (RAG) to enhance text-based applications.</li></ul>Nice to have :<ul><li>experience with auto scaling</li><li>experience with GANs</li><li>experience with stable diffusion based models</li><li>experience with 3D neural networks</li><li>experience with Meta learning</li><li>worked on Raspberry PI or embedding systems and deployed ML model onto them before</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you comfortable with the onsite setting ?</li></ul>Experience:<ul><li>Machine Learning : 4 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Senior Machine Learning Engineer

ibex. Pakistan

<div>
 This role is responsible for real-time monitoring of workforce performance, ensuring schedule adherence, and preventing productivity leakages. It also involves intraday adjustments, reporting, and timely communication with stakeholders to maintain operational efficiency.
 
 
 
 Qualifications
 
 
 
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 Basic Qualifications
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 1-2 years of experience as a Real-Time Analyst or in a Workforce Management role.
 
 
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 </ul>
 Preferably from in an inbound sales environment.
 
 
 
 Responsibilities
 
 
 
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 Preventing Productivity Leakeages in real time
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 Real &ndash; Time communication/Updates with all Stakeholders
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 Ensuring Schedule Adherence, Maintaining Overall Attendance for all Department
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 Performance Reporting
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 Real-Time Monitoring
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 Intraday Adjustments &amp; Reporting
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 Tool &amp; System Monitoring:
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 Communication &amp; Alerts
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 Provide real-time alerts for performance deviations and downtime
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 Coordinate with IT or support teams to report and track system outages or agent issues affecting performance
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 Schedule adherence and manage intraday staffing
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 Monitor real-time queue performance, agent adherence, and contact center KPIs (e.g., Service Level, ASA, AHT, occupancy, shrinkage)
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 Generating Incident Notification to All Stakeholders during Downtime
 </li>
 <li>
 EOD Reporting
 </li>
 <li>
 Extensive Data Analysis &amp; reporting
 </li>
 </ul>
</div>

Real Time Analyst, WFM

Explore 1413+ Technical support agent in Lahore this September. Find roles across top companies and apply now to boost your career.

1413 technical support agent jobs IN Lahore

Customer Support Agent

Online Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Customer Support Agent-Male

Senior Machine Learning Engineer

Real Time Analyst, WFM