customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer support executive Jobs in Lahore

customer support executive

technical support agent

Inovaqo

Job Title: VA / Customer Support Agent Vacant Positions: 03We are looking for a VA / Customer Support Agent who can communicate confidently with clients and provide excellent customer support. The ideal candidate should have strong spoken English, good interpersonal skills, and the ability to handle customer queries professionally.Key Responsibilities:<ul><li>Respond to customer queries in a timely and professional manner</li><li>Provide support and maintain positive client interactions</li><li>Handle communication through calls, chats, or emails</li><li>Resolve customer concerns effectively and escalate when needed</li><li>Maintain accurate records of customer interactions</li></ul>Requirements:<ul><li>Excellent spoken English and communication skills</li><li>Strong customer handling and interpersonal skills</li><li>Prior experience in customer support / virtual assistance is preferred</li><li>Ability to work in a fast-paced environment</li></ul>Job Details:<ul><li>Shift: Night Shift / Afternoon Shift</li><li>Location: Onsite &ndash; Near UMT, Lahore</li><li>Schedule: 6 Days a Week</li></ul>Salary: Up to PKR 90,000 - based on experience and spoken skills.Note: We are hiring on urgent basis, need to close the positions by 3rd April. Immediate joiners are highly encouraged to apply and will be reached out on priority basis.To apply Drop your resume: hr.bemoreremote02@gmail.comJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

VA - Customer Support Agent

Vormand (pvt) ltd

Chat Support Agents (Night Shift)Position: Chat Support Agents Campaign: USA BasedYour Role: As a Chat Support Agent, you will play a pivotal role in driving business growth and expanding our market presence. Your responsibilities will include:<ul><li>Keeping abreast of industry trends, competition, and market developments to maintain a competitive edge.</li><li>Address customer inquiries and resolve issues.</li><li>Develop and maintain strong client relationships.</li><li>Maintain a high level of product knowledge to effectively address customer inquiries.</li><li>Achieve and exceed sales targets and performance metrics.</li><li>Provide exceptional customer service, ensuring a positive customer experience.</li><li>Manage and update customer accounts in our CRM system.</li><li>Collaborate with team members to improve overall sales strategies and performance.</li></ul>Requirements:<ul><li>Proven experience as a Chat Support Agent or similar role in the packaging industry.</li><li>In-depth knowledge of packaging campaigns in the US, CA, or UK markets.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities and a customer-focused mindset.</li><li>Ability to work independently and as part of a team.</li><li>Proficiency in CRM software and MS Office Suite.</li></ul>Shift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English speaking skills (on a scale of 1 - 10)</li><li>How would you rate your negotiation skills (on a scale of 1 - 10)</li><li>Have you worked in a packaging campaign?</li></ul>Experience:<ul><li>Sales Representative: 1 year (Required)</li></ul>Work Location: In person

Chat Support Agents - US Based (Night Shift)

The Risk Advisors

We are looking for a detail-oriented and customer-focused Technical Support Engineer to join our team. In this role, you will be the first point of contact for clients, assisting with their day-to-day technical issues, monitoring system and server health, and coordinating with our internal development and operations teams to ensure smooth service delivery.Key Responsibilities Client Support &amp; Communication<ul><li>Respond to customer inquiries via email, chat, and support ticketing systems in a timely and professional manner.</li><li>Understand client issues, troubleshoot problems, and provide clear solutions or workarounds.</li><li>Conduct remote support sessions with clients to diagnose and resolve issues.</li><li>Maintain excellent customer service by building positive client relationships.</li></ul>Technical Troubleshooting<ul><li>Investigate and resolve application, software, and configuration issues reported by clients.</li><li>Escalate complex problems to the development or DevOps teams with clear documentation.</li><li>Reproduce reported issues in a test environment to support faster debugging.</li><li>Monitor logs, dashboards, and system alerts to proactively identify potential issues.</li></ul>Server &amp; System Management<ul><li>Check and maintain server health, performance metrics, uptime, and resource utilization.</li><li>Perform routine server maintenance tasks, including backups, restarts, and basic configuration updates.</li><li>Monitor and manage user sessions, system connectivity, and service availability.</li><li>Collaborate with DevOps/Infrastructure teams on deployment checks, patch updates, and stability improvements.</li></ul>Coordination &amp; Documentation<ul><li>Collaborate closely with the development team to communicate client issues, feature requests, and bug reports.</li><li>Create, update, and maintain technical documentation, FAQs, troubleshooting guides, and client instructions.</li><li>Track and update issue progress in the ticketing system to ensure timely resolution.</li><li>Provide feedback to product and development teams to help enhance platform stability and usability.</li></ul>Continuous Improvement<ul><li>Suggest improvements to support workflows and technical processes.</li><li>Participate in internal training sessions to stay updated with new product features and releases.</li><li>Contribute to team knowledge-sharing initiatives and internal documentation.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).</li><li>1&ndash;2 years of experience in technical support, IT support, or customer-facing technical roles.</li><li>Strong understanding of software troubleshooting, networking basics, and server environments.</li><li>Ability to analyse logs, system behaviour, and error reports.</li><li>Excellent verbal and written communication skills.</li><li>Customer-focused mindset with patience and problem-solving ability.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Engineer

Codeteck

We are seeking a dedicated and professional Operations Representative to join our team at our NFC-based office. This role serves as a vital link between our Operations Department and our field personnel. The successful candidate will be responsible for real-time coordination, resolving operational bottlenecks, and ensuring all field duties are executed with precision and professionalism.Key Responsibilities<ul><li>Personnel Coordination: Maintain consistent communication with security guards, ensuring interactions are professional, polite, and respectful at all times.</li><li>Operational Monitoring: Supervise guard activities to ensure all assigned duties are completed according to company standards.</li><li>Incident Resolution: Actively identify operational issues; perform immediate outreach to personnel to rectify gaps in service or duty completion.</li><li>Support &amp; Liaison: Listen to and document concerns raised by field staff, providing swift and effective solutions.</li><li>Reporting &amp; Documentation: Utilize MS Word and MS Excel to maintain accurate records, generate daily reports, and draft professional internal/external emails.</li><li>System Management: Efficiently navigate and update the company&rsquo;s internal management system (comprehensive training provided).</li></ul>Required Qualifications &amp; Skills<ul><li>Education: Minimum O/A Levels (or equivalent).</li><li>Communication: Exceptional command of spoken and written English.</li><li>Technical Proficiency: Strong working knowledge of MS Office Suite and professional email etiquette.</li><li>Soft Skills: High level of patience, problem-solving capabilities, and a professional temperament under pressure.</li><li>Flexibility: Ability to manage long shifts and adapt to the requirements of both day and night operations.</li></ul>What We Offer<ul><li>Professional growth within a structured operations environment.</li><li>Comprehensive training on internal proprietary systems.</li><li>A collaborative and respectful workplace culture.</li></ul>Work Location: In person

Support Agent

Emerald Telecom Private Limited

<ul><li>Technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you comfortable in rotational shifts?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Provide support to customers in the UK: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (Inbound Call - UK & USA)

Etera Technologies FZCO

<div>About Etera
Etera is building the first AI-native corporate travel platform for the GCC market &mdash; designed from the ground up for how businesses in the region actually operate. We're a lean, high-conviction team replacing legacy TMCs with autonomous agents, real-time inventory, and a product experience that doesn't feel like it was designed in 2009.
The Role
We're hiring an Engineering Manager who owns all of Etera's engineering, across all four verticals (Hotels, Flights, Restaurants, Experiences) and the platform layer beneath them. This is not a meeting-heavy management role. You spend at least 50% of your time hands-on: writing code, reviewing architecture, debugging production issues, and shipping features alongside your team. The other 50% you spend making everyone around you dramatically more productive &mdash; through hiring, technical direction, and building the agentic coding infrastructure that turns a small team into a force multiplier.
What You'll Own<ul><li>
All of engineering. Every vertical, every platform service, every microservice. You set the technical direction, own the architecture decisions, and are accountable for the quality and velocity of everything that goes to production. With a team of 3&ndash;5 engineers today (scaling to 8+), you are the engineering leadership &mdash; not one layer of it.</li><li>
The agent infrastructure. Etera runs a multi-team Claude Code agent architecture (OPUS Prime) &mdash; 8 teams, ~60 specialist agents, two-tier orchestration. You own this system as a core engineering platform. You maintain agent configurations, manage prompt drift, handle tool failures, design validation gates, and ensure agent output meets the same quality bar as human-written code. If you haven't operated agent systems at this scale before, that's fine &mdash; but you need to have built with agentic coding tools extensively enough that scaling to platform-level ownership is a natural next step, not a learning cliff.</li><li>
The 10x engineering culture. You are responsible for ensuring every engineer on your team operates at maximum leverage &mdash; meaning they know how to configure, orchestrate, and validate coding agents as part of their daily workflow. You don't just use agentic tools yourself. You build the playbooks, set the standards, and coach engineers who are still thinking in manual keystrokes to think in agent-augmented systems. The goal is a team where every engineer ships like a team of three.</li><li>
Hands-on engineering. At least 50% of your time is spent writing code, reviewing PRs, designing systems, and solving hard technical problems directly. You set the engineering standard through the work you do, not just the direction you set. When a critical supplier integration breaks at 11pm, you're in the code, not waiting for a status update.</li><li>
Delivery. You break work into lean epics &mdash; problem statements, success metrics, scope boundaries. You route tasks between human engineers and agent teams based on complexity and judgment requirements. You don't write granular tickets that create the illusion of progress. You compress work aggressively and hold people to outcomes, not activity.</li><li>
Hiring. You build the team. You source, interview, evaluate, and make the call. You know the difference between a CV that was written by Claude and a career that was built by a real engineer &mdash; because you've already seen both.</li></ul>
Tech Stack<ul><li>
Backend: TypeScript (end-to-end), 26 microservices across 4 verticals + platform, OpenSearch v3, REST + Webhook orchestration, supplier integrations (PKfare, RateHawk, Hotelbeds, Viator).</li><li>
Frontend / Mobile: React Native + Expo, TypeScript, Firebase Auth (OTP, Apple, Google).</li><li>
AI / Agent Layer: Anthropic API / Claude, Claude Code (agent teams as default runtime), Mastra (agent orchestration), Context7, LightRAG (Stage 2/3).</li><li>
Infrastructure: AWS (UAE data residency), EAS Build / TestFlight, CI/CD pipelines.</li></ul>
You Write Code. You Run Teams. You Build the Machine That Builds the Product.
This role lives at the intersection of three things. The strongest candidates will bring depth in all three. Realistically, we expect deep strength in the first two and genuine momentum in the third.
Dimension 1: You are a strong hands-on engineer.
You have shipped production systems in TypeScript, backend services, APIs, mobile features. You can review a database migration, debug a webhook integration, and refactor a React Native component in the same afternoon. You're in the codebase daily, and your team trusts your technical judgment because they see you make hard calls in code, not just in meetings.
Dimension 2: You have led engineering teams that ship.
You have managed 3+ engineers in a production environment. You've hired, run 1:1s, handled performance issues, and made the call on when to ship and when to hold. You know how to set direction without micromanaging, how to give feedback that actually changes behavior, and how to build a team culture where people do their best work. You've done this in a remote or distributed setting &mdash; async communication and written-first culture are your default.
Dimension 3: You are building deep fluency with agentic engineering tools.
The ideal candidate has already built or managed multi-agent coding systems in production. But we also want to hear from engineering leaders who have been using agentic tools (Claude Code, Codex, Cursor, or equivalent) extensively as power users, shipping real features through them daily &mdash; and are ready to take ownership of a platform-level agent infrastructure. What matters is that you've moved well past experimentation into genuine fluency, and that scaling agent systems excites you rather than intimidates you. 
Requirements 
Requirements<ul><li>
7+ years of professional software engineering, with at least 2 years managing a team and owning delivery.</li><li>
TypeScript across the full stack &mdash; you read, write, review, and architect in TypeScript. Non-negotiable.</li><li>
Production experience with LLM APIs (Anthropic, OpenAI, or equivalent) &mdash; tool calling, multi-turn management, evaluation pipelines, failure handling. Not just prompting.</li><li>
Hands-on daily use of agentic coding tools (Claude Code, Codex, Cursor, or equivalent). You ship real work through them, not side experiments. Bonus if you've built systems, playbooks, or workflows that helped other engineers adopt them.</li><li>
Experience managing remote or distributed engineering teams. Written-first, async-native communication.</li><li>
Strong written English. You write specs, design docs, architectural decisions, and agent configurations. If you can't write clearly, you can't lead clearly. Arabic or German is a genuine plus.</li></ul>
Bonus Points<ul><li>
Prior work with travel supplier APIs or GDS/NDC systems (Amadeus, Sabre, PKfare, RateHawk).</li><li>
Experience with Voice AI systems (Ultravox, Vapi, ElevenLabs) &mdash; building or managing teams that build automated voice calling.</li><li>
Familiarity with OpenSearch, vector search, or hybrid search systems.</li><li>
Experience building engineering teams from scratch in new geographies.</li><li>
Background in security auditing, compliance, or data residency requirements (UAE PDPL context).</li><li>
You've designed or maintained agent orchestration architectures &mdash; not just individual agents, but the coordination layer between them.</li></ul> 

Benefits 
What We Offer<ul><li>
Greenfield Ownership &mdash; You own all of engineering. Not a slice. The whole thing.</li><li>
Human + AI Engineering &mdash; You'll run one of the first hybrid engineering organizations where autonomous agents are first-class members of the team, not side tools. You'll define how this works.</li><li>
Remote-First &mdash; Work from anywhere. Async-friendly, written-first culture. Team distributed across Europe, Pakistan, and the Gulf.</li><li>
Equity + Competitive Package &mdash; Meaningful equity stake. Competitive cash. Built for the long term.</li><li>
High-Impact Market &mdash; GCC corporate travel is a $20B+ market running on legacy infrastructure. You're building the replacement.</li><li>
50% Hands-On &mdash; This isn't a role where you slowly drift into full-time meetings. The expectation is baked in: you write code, you review code, you ship code. That's protected time, not aspirational.</li></ul></div>

Engineering Manager

Architecture In Motion

<div>Job Title 
L3 Support Engineer &ndash; Agentic AI, Automation &amp; Reliability (Full‑Stack Support) 

Role Overview

As an L3 Support Engineer &ndash; Agentic AI, Automation &amp; Reliability, you will play a critical role in ensuring the stability, performance, and continuous improvement of AIM&rsquo;s cloud‑based and distributed systems. Operating as a senior escalation point, you will own high‑severity (P1/P2) production incidents end to end&mdash;driving rapid troubleshooting, remediation, root cause analysis, and long‑term prevention across applications, integrations, and cloud infrastructure.

This role goes beyond traditional support. You will actively design, operate, and improve AI‑driven and automated support workflows, including agent‑based ticket triage, LLM‑assisted diagnostics, and self‑healing runbooks. Working closely with global teams and North American stakeholders, you will combine deep technical expertise with strong communication skills to lead major incident bridges, produce clear RCAs, and mentor L1/L2 engineers in adopting automation‑first and AI‑assisted operating practices.

Location 
Remote (Pakistan)

Work Hours 
8:00 AM &ndash; 5:00 PM Eastern Time, with participation in a global on‑call rotation for critical incidents.

About AIM

AIM is a Canadian technology company that helps organizations modernize their systems through advanced API management, cloud engineering, security solutions, and full-stack software development. Our teams work across North America and globally, delivering stable, scalable, and secure digital platforms for enterprise clients.

We take pride in being hands-on, collaborative, and focused on delivering real results for our clients. As we grow, we are expanding our marketing team to strengthen our brand presence and support our next stage of growth.

Core Technical Skills
<ul>
<li>Strong troubleshooting skills across applications, infrastructure, and integrations, with ownership of P1/P2 incidents end‑to‑end (detection, mitigation, RCA, and prevention).</li>
<li>Solid understanding and practical application of ITIL processes (Incident, Problem, Change Management) in an ITSM tool such as Jira Service Management, ServiceNow, or ManageEngine.</li>
<li>Scripting and automation skills in at least one of: Python (preferred), PowerShell, or Bash, with examples of automating repetitive operational tasks (ticket handling, health checks, log analysis, etc.).</li>
<li>Experience working with APIs (REST, Graph API) and integrating systems and workflows using APIs and webhooks.</li>
<li>Working knowledge of a major cloud platform, preferably Microsoft Azure (compute, storage, networking, identity, monitoring/alerts). Experience with AWS or GCP is acceptable if you are willing to ramp up on Azure.</li>
</ul>
Agentic AI &amp; Automation Skills

Must‑Have
<ul>
<li>Practical experience designing, configuring, or operating AI‑driven or agent‑based workflows (e.g., autonomous ticket triage, virtual agents, or LLM‑assisted runbooks).</li>
<li>Understanding of prompt engineering basics, how AI agents call tools/APIs, and how context/memory is managed in such systems.</li>
<li>Awareness of AI risks (hallucinations, unsafe actions) and how to implement guardrails, human‑in‑the‑loop controls, and governance policies.</li>
</ul>
Nice‑to‑Have
<ul>
<li>Familiarity with Retrieval‑Augmented Generation (RAG), vector databases, semantic search, or multi‑agent orchestration frameworks.</li>
</ul>
Technology Stack (Exposure Expected)
<ul>
<li>Cloud: Microsoft Azure (preferred), and/or AWS/GCP.</li>
<li>ITSM: Jira Service Management (preferred), ManageEngine, ServiceNow, or similar.</li>
<li>Observability: Azure Monitor, Datadog, Splunk, Prometheus, or equivalent tools for logs, metrics, traces, and alerting.</li>
<li>Bonus: Knowledge of containers and orchestration (Docker, Kubernetes) is an asset but not mandatory.</li>
</ul>
Soft Skills &amp; Operating Expectations
<ul>
<li>Excellent written and verbal English communication, able to lead major incident bridges and produce clear incident reports and RCAs for North American stakeholders.</li>
<li>Strong ownership mindset; comfortable operating across L1/L2/L3 when needed, while driving automation and self‑healing to reduce manual workload.</li>
<li>Ability to mentor L1/L2 engineers in using AI‑driven tools and adopting automation‑first practices.</li>
<li>Comfortable working permanently 9&ndash;5 EST from Pakistan and participating in an on‑call rotation for after‑hours incidents as part of a global support model.</li>
</ul>
Minimum Experience
<ul>
<li>5&ndash;8 years in Production Support, Support Engineering, or Site Reliability Engineering, including at least 3 years handling L2/L3 escalations in cloud or distributed systems.</li>
<li>Proven experience working with international customers (North America or Europe) and operating in shift‑based or evening/night schedules.</li>
<li>Hands‑on experience in environments where AI‑driven or automated workflows are used for support, operations, or reliability.</li>
</ul>
Preferred Qualifications
<ul>
<li>Certifications in ITIL, Azure/AWS/GCP, or AI/ML disciplines.</li>
<li>Experience in managed services or SaaS environments with multi‑tenant architectures.</li>
<li>Familiarity with compliance and security frameworks such as SOC 2 and ISO 27001.</li></ul></div>

L3 Support Engineer (Full Stack Support)

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