customer support representative Jobs in Lahore

customer support representative

call center representative Jobs in Lahore

call center representative

customer service representative Jobs in Lahore

customer service representative

call center agents

customer sales representative Jobs in Lahore

customer sales representative

technical support agent

Live Support Ltd

Location: On-Site Timings: 7PM - 3AM Employment Type: Full-TimeWe are looking for a Customer Support Agent to join our growing team. The ideal candidate will have excellent spoken English, strong communication skills, and previous experience handling customer calls for international customers.Key Responsibilities:* Handle inbound and outbound customer calls professionally.* Assist customers with inquiries related to orders, accounts, billing, products, and general support.* Resolve customer concerns while maintaining a positive customer experience.* Document customer interactions accurately in the company's systems.* Escalate complex issues to supervisors or relevant departments when necessary.* Meet daily performance and quality standards.* Maintain professionalism and empathy during all customer interactions.Requirements:* Excellent spoken and written English.* Ability to multitask and work in a high paced environment, and complex situation handling.* Minimum 1 year of customer support or call center experience.* Strong communication and active listening skills.* Ability to multitask and navigate multiple systems simultaneously.* Good computer skills and familiarity with CRM or ticketing systems.* Ability to work independently and as part of a team.* Professional attitude and strong work ethic.Preferred Qualifications:* Experience supporting international customers.* Experience in eCommerce, SaaS, or online retail support.* Neutral or Americanized English accent.What We Offer:* Competitive salary package.* Professional growth opportunities.* Supportive work environment.* Ongoing training and development.To Apply:Send your updated resume along with a 1-2 minute voice recording introducing yourself and explaining your customer support experience.Email: hrsupport00@gmail.comWhatsApp: +92 300 7449588Pay: Rs65,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Support Agent (Voice Support)

Iyrix Technologies

We're looking for a Chat &amp; Technical Support Specialist who can be the first line of trust for our customers. You'll resolve real technical issues &mdash; email deliverability problems, DNS misconfigurations, inbox setup errors &mdash; fast, clearly, and without handholding. If you're someone who gets satisfaction from turning a frustrated customer into a loyal one, this role is for you.---Key Requirements<ul><li>On-site role at our Johar Town, Lahore office (6 PM &ndash; 3 AM PKT, Monday to Saturday)</li><li>Hands-on experience in customer support, technical support, or a similar client-facing role</li><li>Minimum 1 year of experience in live chat or technical support, preferably in a SaaS or tech environment</li><li>Strong written English &mdash; clear, professional, and human</li></ul>---What You'll Own<ul><li>Handle inbound customer queries via live chat and email &mdash; troubleshoot issues, provide step-by-step guidance, and close tickets without unnecessary back-and-forth</li><li>Support customers through onboarding &mdash; domain setup, DNS record configuration (SPF, DKIM, DMARC), mailbox provisioning, and connecting inboxes to outreach tools like Instantly.ai or Smartlead</li><li>Diagnose and resolve email deliverability issues &mdash; bounce rates, blacklisting, warm-up problems, sending limits, and authentication failures</li><li>Jump on video calls or record and send Loom walkthroughs when a written explanation isn't enough &mdash; sometimes showing is faster than telling</li><li>Escalate complex or unresolved issues to the technical team with clear, detailed context &mdash; no vague handoffs</li><li>Maintain and update the customer-facing knowledge base: help articles, setup guides, and FAQs</li><li>Follow up with customers post-resolution to ensure issues are fully closed and satisfaction is confirmed</li><li>Identify recurring pain points and flag them to the product and ops team to reduce ticket volume over time</li></ul>---What We're Looking For<ul><li>Prior experience in live chat or email-based technical support with measurable outcomes &mdash; resolution time, CSAT scores, or ticket volume handled</li><li>Basic understanding of email infrastructure: how domains, DNS records, MX, SPF, DKIM, and DMARC work</li><li>Familiarity with Google Workspace and/or Microsoft 365 &mdash; account setup, admin panel navigation, and common user issues</li><li>Comfortable using support tools &mdash; Intercom, Crisp, Freshdesk, Zendesk, or equivalent</li><li>At ease on video calls and screen recordings &mdash; you can record a clear, confident Loom or hop on a call without hesitation</li><li>Strong written communication &mdash; you explain technical things in plain language without being condescending</li><li>Calm under pressure &mdash; you de-escalate, not inflame</li><li>Self-organised and proactive &mdash; you don't wait to be told what's broken; you notice it first</li></ul>---Bonus Points If You Have<ul><li>Experience supporting cold email platforms, email deliverability tools, or managed inbox services</li><li>Familiarity with Cloudflare DNS management or domain registrar platforms (NameSilo, GoDaddy, Namecheap)</li><li>Exposure to tools like Instantly.ai, Smartlead, Apollo.io, or similar outbound sales platforms</li><li>Basic understanding of API concepts or SaaS product workflows &mdash; you don't need to code, but knowing how things connect helps</li><li>Prior experience in a B2B SaaS or email infrastructure company</li></ul>---Interested? Apply via LinkedIn or send your CV to careers@iyrix.com with the subject line:&quot;Chat &amp; Technical Support Specialist &ndash; Application&quot;Pay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>When can you join?</li><li>A customer messages you saying their emails are going to spam even though their domain is set up. Walk us through how you'd troubleshoot this &mdash; step by step.</li><li>Describe a time you had a frustrated or impatient customer. What was the issue, how did you handle it, and what was the outcome?</li><li>Record a 2&ndash;3 minute Loom explaining what SPF, DKIM, and DMARC are, as if you're explaining it to a non-technical customer who just bought a cold email inbox package.</li><li>Shift timings are 6pm to 3am, is it okay for you?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Chat & Technical Support Specialist (70k - 100k)

IGET Solutions PVT Ltd

IGET Solutions Pvt Ltd is hiring a dedicated and customer-oriented Customer Service Representative to join our team. The selected candidate will be responsible for handling customer interactions and providing effective solutions to queries and concerns.Key Responsibilities:<ul><li>Manage incoming customer calls in a professional and courteous manner.</li><li>Respond promptly to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information regarding company services, procedures, and policies.</li><li>Address and resolve customer complaints while ensuring a positive customer experience.</li><li>Maintain detailed and accurate records of all customer interactions in the system.</li><li>Follow up with customers to ensure their issues are fully resolved.</li><li>Deliver consistent, high-quality support while maintaining professionalism at all times.</li></ul>Requirements:<ul><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and active listening abilities.</li><li>Ability to remain calm and professional when dealing with customers under pressure.</li></ul>Job Details:<ul><li>Shift Timing: 5:00 PM to 2:00 AM (Night Shift)</li><li>Location: Johar Town, Opposite Emporium Mall, Gate 3</li><li>Work Type: In-person</li><li>Salary: Up to Rs. 80,000/-</li></ul>Pay: Up to Rs80,000.00 per monthWork Location: In person

B2B Customer Support Agent-Johar Town

Glow

<div>
 
 About Glow
 
 
 At
 
 Glow
 
 , we believe in
 
 protecting the dreams of small businesses.
 
 
 We're building the
 
 smartest insurance platform for small businesses
 
 &mdash; combining
 
 real human expertise
 
 with
 
 AI-powered technology
 
 to make insurance simple, transparent, and proactive. Behind every small business is someone who took a risk to build something better. Glow ensures they're protected &mdash; so they can grow with confidence and without limits.
 
 
 We've raised
 
 $24M in Series A funding
 
 from world-class investors to power that mission.
 
 
 
 The Problem We're Solving
 
 
 
 Jane runs a 20-person restaurant. She's busy managing staff, customers, rising costs, and compliance requirements. Insurance is something she only thinks about when something goes wrong.
 
 
 Glow exists to change that.
 
 
 We're building the insurance platform for small businesses&mdash;helping owners get the right coverage, better pricing, and proactive support before problems become expensive surprises.
 
 
 AI is at the center of that mission.
 
 
 
 What You'll Build
 
 
 This isn't a chatbot role.
 
 
 You'll build AI systems that directly impact how small businesses manage risk and insurance:
 
 
 
 <ul>
 <li>
 Proactive Coverage Intelligence that identifies coverage gaps and opportunities before customers know they exist
 </li>
 <li>
 Risk Advisory Systems that monitor payroll, class codes, audits, and claims trends to surface issues early
 </li>
 <li>
 Pre-Quote &amp; Pre-Underwriting Workflows that help us quote faster and more accurately than competitors
 </li>
 <li>
 24/7 AI Support Experiences that help customers understand coverage, make changes, and file claims in plain language
 </li>
 <li>
 Internal AI Copilots that amplify the productivity of every team at Glow
 
 
 
 
 </li>
 </ul>
 Insurance is a high-stakes, information-dense domain where AI can create meaningful leverage. The systems you build will have real-world consequences and measurable impact.
 
 
 
 What You'll Do
 
 
 You'll own products and features end-to-end - from identifying the problem to shipping the solution and measuring results.
 
 
 Product Ownership
 
 
 
 <ul>
 <li>
 Work directly with users, teammates, and stakeholders to understand problems deeply
 </li>
 <li>
 Turn ambiguity into clear plans, product requirements, and execution
 </li>
 <li>
 Own outcomes, not just implementation
 
 
 
 
 </li>
 </ul>
 Build AI-Native Products
 
 
 
 <ul>
 <li>
 Design and integrate LLM-powered workflows using prompts, tool calling, structured outputs, RAG, and agent architectures
 </li>
 <li>
 Build systems that are reliable, measurable, and production-ready
 </li>
 <li>
 Improve prompts, evaluations, context management, and agent tooling across the company
 
 
 
 
 </li>
 </ul>
 Ship Across the Stack
 
 
 
 <ul>
 <li>
 Build production software using:
 </li>
 <ul>
 <li>
 Node.js
 </li>
 <li>
 React &amp; TypeScript
 </li>
 <li>
 GraphQL
 </li>
 <li>
 PostgreSQL
 </li>
 <li>
 AWS
 </li>
 <li>
 Temporal
 
 
 
 
 </li>
 </ul>
 </ul>
 No layer of the stack is off-limits.
 
 
 Validate &amp; Iterate
 
 
 
 <ul>
 <li>
 Monitor what you ship
 </li>
 <li>
 Measure user and business outcomes
 </li>
 <li>
 Debug, improve, and continuously refine systems after launch
 
 
 
 
 </li>
 </ul>
 Use AI as a Force Multiplier
 
 
 Claude Code, Cursor, and agentic development tools are core parts of our workflow.
 
 
 You'll use them heavily&mdash;but you'll also know when they're wrong.
 
 
 The job isn't writing every line yourself. The job is exercising the judgment to identify edge cases, flawed assumptions, security risks, and incorrect implementations before they reach production.
 
 
 
 Who We're Looking For
 
 
 We care less about years of experience and more about ownership, judgment, and execution.
 
 
 You should have:
 
 
 
 <ul>
 <li>
 1-3 years of software engineering experience (exceptional candidates outside this range are encouraged to apply)
 </li>
 <li>
 A track record of shipping real products or features end-to-end
 </li>
 <li>
 Daily hands-on use of Claude Code, Cursor, or similar AI development tools
 </li>
 <li>
 Experience building with LLM APIs such as Anthropic, OpenAI, or equivalent
 </li>
 <li>
 Experience shipping at least one AI feature involving tool use, structured outputs, RAG, or agent workflows
 </li>
 <li>
 Strong proficiency with Node.js and React/TypeScript
 </li>
 <li>
 Working knowledge of GraphQL, PostgreSQL, and AWS
 </li>
 <li>
 Strong product instincts and customer empathy
 </li>
 <li>
 Excellent technical judgment and attention to detail
 </li>
 <li>
 A bias toward action and ownership
 </li>
 <li>
 Low ego, high EQ, and a collaborative mindset
 
 
 
 
 </li>
 </ul>
 A Computer Science or Software Engineering degree is preferred, but demonstrated ability and a strong shipping record matter more than credentials.
 
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Experience at an early-stage or high-growth startup
 </li>
 <li>
 Familiarity with:
 </li>
 <ul>
 <li>
 Vercel AI SDK
 </li>
 <li>
 LangChain / LangGraph
 </li>
 <li>
 Anthropic SDK
 </li>
 <li>
 OpenAI Agents
 
 
 </li>
 </ul>
 <li>
 Experience building RAG systems, embeddings pipelines, or vector databases (pgvector, Pinecone, Weaviate)
 </li>
 <li>
 Experience building MCP servers or agent tooling
 </li>
 <li>
 Experience designing evaluation frameworks for LLM systems
 </li>
 <li>
 Public AI projects, open-source contributions, or a strong GitHub portfolio
 </li>
 <li>
 Strong product design and UX instincts
 
 
 
 </li>
 </ul>
 Why Glow
 
 
 Build AI That Matters
 
 
 Work on systems that proactively protect small businesses&mdash;not demo projects or experimental side initiatives.
 
 
 AI-Native Culture
 
 
 Frontier models and agentic workflows are embedded in how we operate every day.
 
 
 Ownership &amp; Autonomy
 
 
 Own meaningful problems from day one and see the direct impact of your work.
 
 
 Startup Velocity
 
 
 Move quickly, experiment often, and ship continuously.
 
 
 Accelerated Growth
 
 
 Develop product thinking, engineering judgment, and AI-native execution skills at a level few teams can offer.
 
 
 Mission-Driven Work
 
 
 Behind every small business is someone who took a risk to build something meaningful. We help protect what they've built.
 
 
 Glow is backed by
 
 $24M in Series A funding
 
 and is building the future of small business insurance from our office in Lahore.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Product Engineer

Podium

<div>
 At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
 
 
 In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we&rsquo;ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
 
 
 Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
 
 
 Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our
 
 operating principles
 
 guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
 
 
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 Prospect, educate &amp; qualify leads to create sales-ready opportunities
 </li>
 <li>
 Master the ability to evangelize the Podium story
 </li>
 <li>
 Align Podium solutions with prospect business objectives &amp; needs
 </li>
 <li>
 Collaborate with sales reps to schedule prospect calls, meetings and demos
 </li>
 <li>
 Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers
 </li>
 <li>
 Make strategic outbound calls &amp; emails daily
 </li>
 <li>
 Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
 </li>
 <li>
 Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
 
 
 </li>
 </ul>
 
 What you should have:
 
 
 
 <ul>
 <li>
 Geographically located in LAHORE and MUST come into our office
 </li>
 <li>
 Speak English fluently
 </li>
 <li>
 4-year degree preferred in Business or related field
 </li>
 <li>
 Two years B2B technical sales experience (or other qualified sales experience)
 </li>
 <li>
 Proven success in prospecting new markets and setting appointments with new business
 
 
 </li>
 </ul>
 Please note that candidates who have interviewed with our team within the past 6 months are not eligible for reevaluation at this time.
 
 
 Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
</div>

Sales Development Representative (In-Office Lahore, Pakistan)

Butt law associates

We are looking for a motivated and enthusiastic Business Development or Sales Agent to join our team. The ideal candidate should have strong communication skills, a willingness to learn, and an interest in business growth. This role will provide hands-on experience in lead generation, client communication, and market research. Key Responsibilities: &bull; Assist in identifying new business opportunities through online research and market analysis. &bull; Support the team in generating leads through multiple platforms. &bull; Maintain and update client databases and follow up on potential leads. &bull; Assist in preparing business proposals, presentations, and reports. &bull; Communicate with clients via email, LinkedIn, and WhatsApp Business. &bull; Collaborate with the Business Development team to achieve weekly and monthly targets. &bull; Participate in team meetings and share ideas to improve BD strategies. Requirements: &bull; Fresh graduate or currently enrolled in a Bachelor&rsquo;s/Master&rsquo;s program (Business, Marketing, or related fields preferred). &bull; Strong written and verbal communication skills. &bull; Basic understanding of sales and marketing concepts. &bull; Good research skills and attention to detail. &bull; Ability to work independently and in a team environment. &bull; Proficiency in MS Office and MS Excel What We Offer: &bull; Practical experience in business development and client communication. &bull; Opportunity to learn from experienced professionals. &bull; Friendly and supportive work environment. Job Type: Full-time Pay: Up to Rs25,000.00 per month plus 50% Commission Work Location: In person DHA phase 3Job Types: Full-time, FresherPay: Rs30,000.00 per monthWork Location: In person

Sales Agent or Sales Representative

Vormand (pvt) ltd

Position: Customer Sales RepresentativeRole Overview: As a Customer Sales Representative, you will play a crucial role in driving revenue growth and strengthening our presence in the packaging industry.Key Responsibilities:<ul><li>Stay up-to-date with industry trends, competitor activity, and market developments to maintain a competitive edge.</li><li>Respond promptly and professionally to customer inquiries via chat and other communication channels.</li><li>Build and maintain strong, long-term relationships with clients to enhance customer loyalty.</li><li>Maintain comprehensive product knowledge to accurately and confidently address customer needs.</li><li>Consistently meet and exceed sales targets and key performance indicators.</li><li>Deliver outstanding customer service to ensure a positive and seamless experience.</li><li>Update and manage customer records and interactions using CRM software.</li><li>Collaborate with internal teams to continuously refine sales strategies and improve overall performance.</li></ul>Requirements:<ul><li>Demonstrated experience as a Chat Support Agent or in a related customer-facing role, ideally within the packaging industry.</li><li>Solid knowledge of packaging campaigns, with a focus on the US, Canadian, or UK markets.</li><li>Exceptional communication, negotiation, and interpersonal skills.</li><li>Strong problem-solving abilities with a commitment to delivering customer satisfaction.</li><li>Capable of working independently as well as in a team within a fast-paced environment.</li><li>Proficiency in CRM platforms and the Microsoft Office Suite.</li></ul>Campaign: US BasedShift: Night shiftTimings 8:00 PM - 5:00AMShare your resume at 0327-1558890Job Type: Full-timeJob Type: Full-timePay: Rs40,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Have you worked in Packaging Campaign?</li><li>How many years of experience you have in Packaging niche?</li></ul>Work Location: In person

Customer Sales Representatives-US Based-Packaging

Explore 389+ Technical support agent in Lahore this July. Find roles across top companies and apply now to boost your career.