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airport concierge

Alliance Ground International

<div>Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment? 
 
As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction.
Ideal candidates will have at least one year of Customer Service experience. 
 Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
Job Responsibilities:<ul><li>
Greet client upon arrival at the airport with a friendly and professional demeanor.</li><li>
Escorting clients through security</li><li>
Escort clients to their gate, lounge, restaurant or amenity of their choosing.</li><li>
Assisting with luggage ensuring it loaded to the correct destination.</li><li>
Continuously monitoring flights and communicating any gate changes, delays, early arrivals or cancellations to the client.</li><li>
Assist client print boarding pass if necessary.</li><li>
 Become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B.</li><li>
Develop and maintain professional rapport with regulating agencies and airlines within the airport.</li><li>
Exhibit upmost confidentiality with clients and client information.</li><li>
Maintain strict adherence to escorting protocol within the airport.</li><li>
Utilize Airport Butler systems to manage service details and communicate with clients.</li><li>
Perform other duties as assigned.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more).</li><li>
Must be able to sit or stand for long periods of time.</li><li>
Must be able to work in various weather conditions.</li></ul>
Knowledge, Skills &amp; Abilities:<ul><li>
Good Communication Skills &ndash; Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.</li><li>
Customer Service Skills &ndash; Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.</li><li>
Computer skills: Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.</li><li>
Problem-solving skills: Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
</li><li>Time management skills: Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.</li></ul> 
Qualifications:<ul><li>
High school diploma or GED</li><li>
Be at least 18 years of age.</li><li>
Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes &ndash; partial reimbursement of service plan will be paid monthly</li><li>
High proficiency of computer and smartphone skills, including smartphone applications.</li><li>
Excellent verbal and communication skills.</li><li>
Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.</li><li>
Must wear company uniform as outlined and conform to all grooming standards.</li><li>
Must after training, be able to efficiently use Airport Butler&rsquo;s automated reservation system, scheduling application, and communication technology.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
21.00 - 23.50
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

Airport Concierge

Massachusetts Port Authority

<div>The Massachusetts Port Authority is Going Above and Beyond&trade; for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region&rsquo;s economy.
Massport&rsquo;s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.
ABOUT YOU
As an Airport Supervisor of Training &amp; Compliance (Bargaining Unit, Local 25), you are a hands-on aviation operations professional who thrives in a dynamic airport environment where safety, security, training, and operational continuity are critical to success. You confidently lead and educate others, build strong partnerships with airlines, tenants, regulatory agencies, and internal stakeholders, remain composed during emergencies and operational disruptions, and leverage sound judgment to solve complex challenges while ensuring a safe, secure, and seamless experience for passengers, employees, and the airport community.
What you will do:
<ul><li>Supports the safe, secure, and efficient operation of Logan Airport through operational readiness, workforce training, regulatory compliance, and the continuous development of staff knowledge and capabilities. Maintains a strong focus on preparedness, accountability, and operational excellence in a dynamic airport environment.
</li><li>Serves as a trusted operational partner, fostering productive relationships with airlines, tenants, government agencies, contractors, and internal stakeholders to address challenges, coordinate solutions, and enhance the overall passenger and stakeholder experience.
</li><li>Provides leadership and sound judgment during emergencies, security incidents, weather events, and operational disruptions, ensuring timely decision-making, effective communication, and coordinated responses that minimize operational impacts while prioritizing safety and security.
</li><li>Coordinates complex airport operations, special events, seasonal initiatives, and critical operational activities, balancing competing priorities to maintain service continuity, support regulatory requirements, and deliver a seamless experience for passengers, employees, tenants, and the broader airport community.
</li></ul>What you offer:
<ul><li>3&ndash;5 years of experience in airport operations, airline operations, or a related aviation environment, with demonstrated operational knowledge and industry expertise.
</li><li>At least 2 years of supervisory or leadership experience, with the ability to guide teams, coordinate activities, and support operational excellence.
</li><li>Strong technical proficiency, including Microsoft Office and the ability to quickly learn and utilize operational, training, and web-based systems.
</li><li>Ability to obtain and maintain all required licenses, certifications, security clearances, and badges, including airfield driving privileges and compliance with Massport's background screening requirements.</li></ul> 
WHAT WE OFFER
Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.
<ul><li>Work/life balance
</li><li>A supportive and inclusive culture
</li><li>Opportunities for growth
</li><li>Providing safe, healthy, and secure work environment
</li><li>Supporting the people and businesses of New England
</li><li>Achieving results and having positive impact
</li><li>Being good neighbors in the communities we serve
</li><li>Protecting the environment</li></ul></div>

Airport Supervisor Training & Compliance

New England Aquarium

<div>The Assistant Research Scientist II in EcoMAP serves as an observer on aerial surveys of whales, dolphins and sea turtles in New England waters. They are responsible for sightings and effort flight logs, data quality checking, and submission to the North Atlantic Right Whale Consortium sightings database. Submission to the sightings database ensures we meet our grant reporting deliverables. They are also responsible for photo-analysis of digital imagery for species detection and identifications, and processing and facilitating submission of right whale data to the North Atlantic Right Whale Consortium Identification database. Submission to the identification database requires independent judgement when making decisions about photograph processing to ensure data accuracy. Finally, the Assistant Research Scientist II will act as lead observer in the plane in the absence of survey coordinator or Principal Investigator (PI). Acting as the lead observer requires independent judgement when making decisions about survey protocols, which are significant to staff safety, ensuring permit compliance, and accurate data collection.
This is a full-time, 1-year, grant-funded position with the possibility for extension. The position offers a comprehensive benefits package. This position requires some irregular hours and some long days on flight days. Occasional work on weekends and holidays will also be required for fieldwork. The usual hours for non-fieldwork will be Monday - Friday, 9a - 5p with flexibility based on the fieldwork schedule, which represents a 35-hour week, with a 1-hour unpaid meal period each day. Non-fieldwork can be conducted remotely. Remote days are only available for residents of MA, RI, NH, ME, NY and VT. Candidates must have access to reliable transportation to get to and from New Bedford airport as early as 7am.
ESSENTIAL FUNCTIONS<ul><li>
Contribute to at least one peer-reviewed publication and one presentation at a scientific conference in a three-year period.</li><li>
Lead responsibility for sightings and effort flight logs, data quality checking, and submission to the North Atlantic Right Whale Consortium sightings database. This task ensures we meet our grant reporting deliverables.</li><li>
Lead responsibility for photo-analysis of digital imagery for species detection and identification, and processing and facilitating submission of right whale data to the North Atlantic Right Whale Consortium Identification database (Catalog, curated by NEAq).</li><li>
Act as aerial observer on surveys for cetaceans and sea turtles, including participating in aerial photography. Act as lead observer in the plane in the absence of survey coordinator or PI. Maintain safety and camera equipment and assist with preparation and in-flight troubleshooting.</li><li>
Participate in all aerial survey activities, including observer logistics, scientific data collection, monthly reporting, photographic and data analysis, and ground contact.</li><li>
Act as internal point of contact for questions about aerial surveys. Represent NEAq at public events.</li><li>
Contribute to achieving NEAq's goals and mission, through Department work and actively integrating with other Anderson Cabot Center Departments and the broader NEAq community.</li><li>
Contribute to Department fundraising strategy by independently writing grant reports and sections of grant proposals.</li><li>
Maintain aircraft and marine safety and survival training.</li><li>
Other duties as applicable and mutually agreed upon with the Aerial Survey Principal Investigator.</li></ul>
QUALIFICATIONS
Minimum Training and Experience<ul><li>
Requires a Bachelor of Arts or Bachelor of Science degree, preferably in Biology or related field.</li><li>
Requires 4-8 years of research experience; at least two of these years must represent specialized experience for the role (aerial or vessel-based survey experience).</li><li>
Participation in right whale, other large whale, and turtle aerial research program.</li><li>
Experience managing large data sets and writing or proofing code in R strongly desired.</li></ul>
Knowledge, Skills and Abilities
<ul><li>Specialized photographic skills including previous experience using digital SLR cameras, especially for wildlife photography.</li><li>
Demonstrated skill in identifying marine mammals of New England, including individual photo-identification.</li><li>
Comfortable flying in a small aircraft (can't get motion sickness).</li><li>
Familiarity with digital photography equipment and field use.</li><li>
Proficient in Microsoft Office programs. Experience with Access and statistical software would be advantageous.</li><li>
Good communication and coordination skills.</li><li>
Ability to meet deadlines for data and report deliverables, attention to detail for proofing and quality checking data, and ability to spend long hours performing photo analysis in the office.</li></ul>
For more information and to apply online please visit: http://neaq.applicantpro.com/jobs/
New England Aquarium is committed to diversity, equity, and inclusion in the workplace and is an Equal Employment Opportunity Employer as defined by the EEOC. Here we foster a culture of respect, diversity, and inclusion. We strive to engage and inspire a broad audience with our efforts to protect the blue planet, and we believe a diverse workforce provides experiences, skills, and perspectives that enrich our programs, strengthen problem-solving, add creativity, and enhance our work environment.</div>

Aerial Observer - Assistant Research Scientist II

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Airport Concierge

Airport Supervisor Training & Compliance

Aerial Observer - Assistant Research Scientist II