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customer success director

Informatica

<div><h2 class="jobSectionHeader"><b>Build Your Career at Informatica</b></h2>
<p>
We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.</p>
<h2 class="jobSectionHeader"><b>
Senior Customer Success Manager</b></h2>
<p>
We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>
You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p>
<h2 class="jobSectionHeader"><b>
Your Role Responsibilities? Here's What You'll Do</b></h2>
<p>
As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul><li>
Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li><li>
Tracking and reporting on implementation and adoption milestones for customer executives.</li><li>
Promoting product capabilities and identifying upsell and cross-sell opportunities.</li><li>
Demonstrating advanced features to deliver measurable business outcomes.</li><li>
Designing ROI metrics to quantify solution impact.</li><li>
Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li><li>
Managing escalations and collaborating with internal teams across functions.</li><li>
Preparing success reports and maintaining thorough documentation of customer interactions.</li><li>
Experience making customers feel valued through quality service.</li></ul>
<h2 class="jobSectionHeader"><b>What We'd Like to See</b></h2>
<ul><li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li><li>
Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li><li>
Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li><li>
Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li><li>
Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li><li>
Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li></ul>
<h2 class="jobSectionHeader"><b>Role Essentials</b></h2>
<ul><li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li><li>
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li><li>
Minimum 8+ years of relevant professional experience</li></ul>
<h2 class="jobSectionHeader"><b>Perks &amp; Benefits</b></h2>
<ul><li>Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans</li><li>
Flexible time-off policy and hybrid working practices</li><li>
Equity opportunities and an employee stock purchase program (ESPP)</li><li>
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit</li></ul>
<p>
Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.</p>
<p>
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud&trade; that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. <b>Informatica. Where data and AI come to life.&trade;</b></p></div>

Principal Customer Success Manager

Talents Tide

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  Director &ndash; Customer Happiness
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Dubai
 </p>
 <p>
  <strong>
   Industry:
  </strong>
  Transport &amp; Logistics
 </p>
 <p>
  <strong>
   Organization Type:
  </strong>
  Leading Semi-Government Entity
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  A prestigious semi-government organization in Dubai&rsquo;s
  <strong>
   Transport &amp; Logistics
  </strong>
  sector is looking for an experienced and strategic
  <strong>
   Director &ndash; Customer Happiness
  </strong>
  to lead its customer experience transformation.
 </p>
 <p>
  This position is open
  <strong>
   exclusively to Emiratis
  </strong>
  , in alignment with the entity&rsquo;s Emiratization goals and commitment to developing local leadership talent.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role will be responsible for driving a world-class customer experience strategy through
  <strong>
   journey mapping, service innovation, and enhancement of all customer touchpoints
  </strong>
  . The successful candidate will have the opportunity to influence public service delivery on a large scale and directly contribute to Dubai&rsquo;s vision for service excellence.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute the organization&rsquo;s
   <strong>
    Customer Happiness Strategy
   </strong>
   , ensuring it aligns with corporate goals and Dubai Government service excellence benchmarks.
  </li>
  <li>
   Lead comprehensive
   <strong>
    customer journey mapping
   </strong>
   efforts to identify pain points, gaps, and key opportunities across all customer segments and channels.
  </li>
  <li>
   Design and improve
   <strong>
    customer touchpoints
   </strong>
   , both digital and physical, for a seamless, proactive, and personalized experience.
  </li>
  <li>
   Work closely with operational, digital, and service delivery teams to embed
   <strong>
    customer-centric thinking
   </strong>
   across the organization.
  </li>
  <li>
   Set and monitor
   <strong>
    CX performance metrics
   </strong>
   such as
   <strong>
    Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES)
   </strong>
   .
  </li>
  <li>
   Build and manage
   <strong>
    Voice of Customer (VoC)
   </strong>
   programs, ensuring data-driven improvements to services.
  </li>
  <li>
   Drive a
   <strong>
    customer-first culture
   </strong>
   through internal training, communication, and employee engagement initiatives.
  </li>
  <li>
   Benchmark international best practices in customer experience, especially within the
   <strong>
    transport and logistics sector
   </strong>
   .
  </li>
  <li>
   Advise senior leadership on CX strategy, insights, and innovation aligned with government mandates and smart city initiatives.
  </li>
  <li>
   Ensure adherence to
   <strong>
    Dubai Government Customer Happiness KPIs and frameworks
   </strong>
   .
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Candidate Profile:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business, Marketing, Public Administration, or related field (Master&rsquo;s preferred)
  </li>
  <li>
   Minimum
   <strong>
    10 years of experience
   </strong>
   in
   <strong>
    Customer Experience, Service Design, or Customer Happiness
   </strong>
   , with
   <strong>
    at least 5 years in a senior or director-level role
   </strong>
  </li>
  <li>
   Strong track record in
   <strong>
    customer journey mapping, service improvement, and CX transformation
   </strong>
  </li>
  <li>
   Background in
   <strong>
    transport, logistics, mobility, or government services
   </strong>
   is highly desirable
  </li>
  <li>
   Solid understanding of
   <strong>
    Dubai Government service excellence models
   </strong>
   and public sector KPIs
  </li>
  <li>
   Exceptional leadership, communication, and cross-functional collaboration skills
  </li>
  <li>
   Bilingual (Arabic &amp; English) is strongly preferred
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Opportunity to lead a high-impact CX transformation in one of Dubai&rsquo;s most vital sectors
  </li>
  <li>
   Work within a purpose-driven semi-government organization committed to innovation
  </li>
  <li>
   Competitive compensation and benefits package
  </li>
  <li>
   Clear path for professional growth and leadership impact
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How to Apply:
  </strong>
 </p>
 <p>
  Qualified candidates who are passionate about delivering world-class customer experiences are encouraged to apply. Join us in shaping the future of transport and logistics services in Dubai. Due to the volume of applications only shortlisted candidates will be contacted.
 </p>
 <p>
 </p>
</div>


Director Customer Happiness

HR Force International

We are looking for a Customer Success Representative with hands-on experience in RegTech and Identity Verification (IDV) solutions to join our team at Programmers Force. This role will focus on building strong client relationships, ensuring smooth onboarding, and supporting customers to achieve success with our compliance and fraud-prevention technologies.
<br>The ideal candidate will understand KYC, AML, KYB, and regulatory compliance workflows and have experience working with customers in the fintech, banking, or compliance sectors. You will act as a trusted advisor, guiding customers in the effective use of our solutions while ensuring high satisfaction and retention.
<br><br>
<b>Key Responsibilities:</b><br>
<ul>
<li>Serve as the day-to-day point of contact for assigned clients.</li>
<li>Assist in onboarding and training clients on RegTech & IDV solutions.</li>
<li>Monitor customer usage and proactively support adoption of features.</li>
<li>Handle customer queries, resolve issues, and escalate to technical teams when needed.</li>
<li>Work closely with Customer Success Leads/Managers to execute client success strategies.</li>
<li>Maintain customer health metrics and prepare reports on engagement and satisfaction.</li>
<li>Collect and relay customer feedback to Product & Engineering teams for improvements.</li>
<li>Support contract renewals and upselling opportunities by ensuring customer satisfaction.</li>
</ul>
<b>Requirements:</b><br>
<ul>
<li>2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV).</li>
<li>Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes.</li>
<li>Strong communication and problem-solving skills with a customer-first mindset.</li>
<li>Experience working with enterprise or fintech clients is highly desirable.</li>
<li>Ability to manage multiple client accounts and maintain relationships effectively.</li>
<li>Collaborative approach with the ability to work cross-functionally.</li>
</ul>


Customer Success Executive - RegTech & IDV Solutions

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p><br>
</p><p><b>Reporting to: Marketing Director.</b></p><p><b>
Location</b>: Dubai, United Arab Emirates.</p><p></p><p><b><br>
Position Purpose:</b></p><p>
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions:</b></p><p><b>
Strategy</b><b>
</b></p><ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul><p></p><p><b><br>
Customer Insight
</b></p><ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul><p></p><p><b><br>
Loyalty Program</b></p><ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul><p></p><p><b><br>
 </b><b>Team Structure &amp; Talent Management</b></p><ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul><p></p><p><b><br>
Do not hesitate to apply if you have:</b></p><ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div><br>
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

AW Rostamani

<p></p><div><div><div><b>Customer Appointment Generation </b>:
</div><p>&middot; Generate high-quality appointments for Sales and Aftersales functions
</p><p>&middot; Ensure the quality and professionalism of appointments and calls are maintained
</p><p>&middot; Meet and exceed qualitative and revenue-generating KPIs<br>
</p><p></p><div><b>Customer Retention &amp; Satisfaction </b>:
</div><p>&middot; Build a rapport with customers to increase customer retention and lifetime value
</p><p>&middot; Resolve customer queries promptly to enhance satisfaction and improve company relationships
</p><p>&middot; Follow customer connect protocols to provide a seamless experience throughout the customer journey<br>
</p><p></p><div><b>Customer Communication </b>:
</div><p>&middot; Support customers via phone, email, and other channels, ensuring excellent customer service
</p><p>&middot; Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects
</p><p>&middot; Use active listening and questioning skills to support productive telephone communication
</p><p>&middot; Ensure proper communication etiquette in all customer interactions<br>
</p><p></p><div><b>Dealing with Challenging Situations </b>:
</div><p>&middot; Effectively manage job stress and handle difficult customers or angry callers
</p><p>&middot; Apply appropriate actions to control communications and maintain professionalism<br>
</p><p></p><div><b>Team Collaboration &amp; Development </b>:
</div><p>&middot; Collaborate with team leaders to identify opportunities for improvement
</p><p>&middot; Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations
</p><p>&middot; Display ownership of additional tasks and responsibilities as required<br>
</p><div></div><div><b>Training &amp; Compliance </b>:
</div><p>&middot; Complete assigned training on time and attend training sessions as required
</p><p>&middot; Ensure full adherence to company policies and procedures
</p><p>&middot; Display time flexibility and work within floor shift requirements<br>
</p><div></div><div><b>Performance &amp; Accountability </b>:
</div><p>&middot; Meet required SLAs and KPIs to ensure success in assigned duties
</p><p>&middot; Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development<br>
</p><p></p><p><b>Educational Qualification
</b></p><p>&middot; &middot; Bachelor&rsquo;s Degree or equivalent in a related field
</p><p><b>Work Experience
</b></p><p>&middot; &middot; A maximum of 1 year of customer service experience in a contact center environment
</p><p><b>Competencies
</b></p><p>&middot; &middot; Dual language proficiency (spoken and written)
</p><p>&middot; &middot; Excellent communication skills, both written and spoken
</p><p>&middot; &middot; Advanced proficiency with Microsoft Office
</p><p>&middot; Ability to handle stressful situations and maintain a positive attitude
</p><p>&middot; Strong teamwork, problem-solving, and interpersonal skills
</p><p>&middot; Ability to multitask and manage time effectively<br>
</p><p></p><p><b>Languages
</b></p><p>&middot; &middot; English, Arabic are required</p></div></div><p></p><br><div></div><br><div></div><br><div></div><br><div></div>

Customer Success Executive

Washmen

<div><div><b>Position Overview</b></div><div>
We are seeking a high-performing Growth Lead to drive customer retention and lifecycle initiatives. This hands-on individual contributor role sits one level below the Growth Director and focuses on executing retention strategies, running experiments, and directly contributing to customer lifetime value growth.You'll work closely with the Growth Director to implement the retention roadmap and collaborate cross-functionally to drive measurable business impact.</div><div></div><div><br>
Core Responsibilities</div><div></div><div><b><br>
Hands-On Campaign Execution &amp; Optimization</b></div><div><b>
This is a player role</b> - you'll personally execute retention campaigns from start to finish</div><div>
Design and build customer lifecycle campaigns including onboarding, activation, and win-back flowsWork with copy team for campaign messaging, design email sequences, and create in-app messaging flows</div><div>
Set up and configure marketing automation workflows in CRM platforms</div><div>
Launch campaigns, monitor real-time performance, and make adjustments to improve results</div><div>
Troubleshoot technical issues with campaign delivery and tracking independentlyManage multi-channel retention campaigns across email, SMS, push, and in-appMaintain campaign calendars and ensure proper sequencing of communications</div><div>
Document campaign performance and create post-mortems with learnings</div><div></div><div><b><br>
Retention Strategy &amp; Experimentation</b></div><div>
Lead retention-focused experiments across all channels to improve key metrics</div><div>
Design and execute A/B tests with hypothesis-driven test plans</div><div>
Analyze results, determine winners, and implement learnings into production campaigns</div><div>
Optimize customer segmentation strategies for personalized retention efforts</div><div>
Test messaging, timing, and channel combinations to maximize engagement</div><div>
Build and manage re-engagement campaigns for at-risk customer segments</div><div>
Contribute ideas to the overall retention strategy and roadmap</div><div></div><div><b><br>
Data Analysis &amp; Insights</b></div><div>
Personally write SQL queries to pull and analyze customer behavior data</div><div>
Monitor key retention metrics: churn rate, repeat purchase rate, and customer lifetime value</div><div>
Build dashboards and reports to track campaign performance and retention trends</div><div>
Conduct cohort analysis to identify patterns in customer retention and churn</div><div>
Analyze customer journey data to identify drop-off points and opportunities</div><div>
Present findings and recommendations to the Growth Director and cross-functional teams</div><div>
Use data to prioritize retention initiatives and track ROI</div><div></div><div><b><br>
Cross-Functional Collaboration</b></div><div>
Partner with CRM Lead to execute campaigns aligned with brand guidelines</div><div>
Work with Data Analysts to access customer data and build segments</div><div>
Collaborate with Product teams to understand user behavior and feature adoption</div><div>
Support Customer Success initiatives with targeted retention communications</div><div>
Coordinate with Marketing and Operations teams on messaging consistency and service delivery</div><div>
Share learnings and best practices across the broader growth organization</div><div></div><div><br>
Required Qualification</div><div></div><div><b><br>
Education &amp; Experience</b></div><div>
Bachelor's degree in Marketing, Business, Data Analytics, Engineering, or related field</div><div>
6-10 years of experience in growth marketing, retention marketing, or lifecycle marketing</div><div>
Proven track record of executing successful retention campaigns that improved key metrics</div><div>
Experience with on-demand services, marketplace, or subscription-based business models preferred</div><div>
Demonstrated ability to work autonomously and drive projects to completion</div><div></div><div><b><br>
Technical Skills</b></div><div>
Strong proficiency in SQL for data extraction and analysisHands-on experience with marketing automation platforms (Braze, CleverTap, Customer.io, or similar)</div><div>
Working knowledge of analytics tools (Google Analytics, Mixpanel, Amplitude)Experience with A/B testing platforms and statistical analysis</div><div>
Proficiency in Excel/Google Sheets for data analysis and reportingComfortable with customer segmentation and cohort analysis techniques</div><div>
Basic understanding of APIs and data integration concepts</div><div></div><div><b><br>
Core Competencies &amp; Execution Requirements</b></div><div><b>
Execution-focused mindset</b> - you get things done quickly and efficiently without hand-holding</div><div>
Strong analytical abilities with comfort working with large datasets</div><div>
Creative problem-solver who identifies retention opportunities from dataSelf-starter who thrives with autonomy and minimal supervision</div><div>
Ability to manage multiple projects simultaneously and prioritize effectively</div><div>
Customer-centric mindset with empathy for user experience</div><div>
Comfortable with ambiguity and fast-paced startup environments</div><div>
You personally write SQL queries, build campaigns, analyze test results, and troubleshoot technical issues</div><div></div><div><b><br>
Preferred Qualifications</b></div><div>
Experience with customer data platforms (CDPs)Experience with machine learning applications in customer retention</div><div>
Experience in MENA market or emerging markets</div><div>
Previous exposure to laundry, delivery, or on-demand service businesses</div><div>
Knowledge of customer psychology and behavioral economics</div><div>
Experience with customer research methodologies and VoC programs</div><div>
Background in CRM strategy or email marketing leadership</div><div>
Experience working in high-growth startups or scale-ups</div><div></div><div><b><br>
What We Offer</b></div><div>
Competitive salary based on experience</div><div>
Work directly with senior leadership (Growth Director, VP of Growth, CEO)</div><div>
Exposure to all aspects of growth marketing and retention strategy</div><div>
Professional development in data analysis, experimentation, and lifecycle marketing,Comprehensive health benefits</div><div>
Flexible work arrangements (40 days remote work)Sign-in bonus for 2 years</div><div></div><div><b><br>
Career Path</b></div><div>
Reports directly to the Growth Director as a high-impact individual contributor with potential to grow into team leadership. Success in this role can lead to:Senior Growth Lead with expanded scope</div><div>
Team leadership opportunities as the growth function scales</div><div>
Potential progression to Director roles</div><div>
Cross-functional opportunities in Product, Marketing, or Analytics</div><div></div><div><br>
Day-to-Day Reality</div><div><b>
Morning:</b> Review overnight campaign performance, pull SQL queries to analyze results</div><div><b>
Mid-day:</b> Build and QA new email sequences in CRM platform, meet with Data Analyst on segmentation</div><div><b>
Afternoon:</b> Sync with CRM lead on campaigns, analyze A/B test results from experiments</div><div><b>
End of day:</b> Present cohort analysis findings to Growth Director, update retention dashboard</div><div></div><div><br>
This isn't a role where you delegate work - you do the work. You're in the tools daily, running queries, building campaigns, analyzing data, and shipping improvements. If you love being hands-on and seeing direct impact from your efforts, this role is for you.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Growth Lead - Retention Focus

HireWand Technologies

<p></p><div><p>Job Title: <b>Sales Director Logistics Division</b></p>
<p>Location: <b>Dubai</b></p>
<p>Job Type: <b>Full Time</b></p>
<p>Budget : <b>25k + Incentives</b></p><br>
<p></p><br>
<br>
<p><b>Job Brief</b></p><br>
<p></p><br>
<p>We are looking for an inspiring Sales Director to lead our logistics sales division. In this role, you will drive growth, build strong client relationships, and shape strategies that make us the partner of choice in logistics. Youll lead a talented team, explore new markets, and create business opportunities that deliver success for both our clients and our company.</p><br>
<p></p><br>
<p>If you love challenges, enjoy leading teams, and have a passion for growth, this role is for you.</p><br>
<p></p><br>
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<p><b>Responsibilities</b></p>
<ul><li>Develop and execute clear sales strategies to meet revenue and profit goals.</li>
<li>Identify, pursue, and close new business opportunities in freight forwarding, warehousing, transportation, and supply chain services.</li>
<li>Build, guide, and motivate a high-performing sales team with clear KPIs and regular performance reviews.</li>
<li>Strengthen long-term relationships with key clients and ensure excellent customer satisfaction.</li>
<li>Stay updated with market trends, competitors, and client needs to find new growth areas.</li>
<li>Work closely with operations and customer service teams for smooth service delivery.</li>
<li>Oversee proposal creation, pricing, and contract negotiations with clients.</li>
<li>Represent the company at industry events, exhibitions, and networking sessions to increase brand visibility.</li>
<li>Prepare accurate sales forecasts, performance reports, and business updates for management.</li>
<li>Ensure compliance with company policies, ethical standards, and logistics regulations.</li><br>
</ul><p></p><br>
<p><b>Qualifications</b></p>
<ul><li>Bachelors degree in Business, Sales, Logistics, or a related field (MBA is a plus).</li>
<li>10+ years of experience in logistics, freight forwarding, or supply chain sales, with at least 5 years in a leadership role.</li>
<li>Proven success in developing sales strategies and achieving revenue targets.</li>
<li>Strong leadership, communication, and negotiation skills.</li>
<li>Deep knowledge of logistics operations and market dynamics.</li>
<li>Ability to build trusted relationships with clients and inspire teams to perform their best.</li><br>
</ul><p></p><br>
<p><b>Why Join Us?</b></p>
<ul><li>Be part of a forward-thinking logistics company that values innovation, integrity, and teamwork.</li>
<li>Lead a talented team and shape the future of our logistics business.</li>
<li>Work in a dynamic environment where your ideas are heard and your success is celebrated.</li>
<li>Enjoy attractive compensation, career growth opportunities, and the chance to make a real impact.</li><br>
</ul><p></p><br>
<p><b>Application Instructions</b></p><br>
<p></p><br>
<p>If you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at resumes@empglobal.ae or by applying directly through this platform.</p><br>
<p></p><br>
<p>Note: While we appreciate every application, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard!</p></div><p></p>

Sales Director – Logistics Division

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