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customer experience manager Jobs in Dubai

customer experience manager

customer success director

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

Paradox

<div><p><b>Your work days are brighter here.
</b></p><p></p><p>We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.
</p><p></p><p><b>About the Team
</b></p>Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.
<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.
<p></p><p><b>About the Role
</b></p><p></p><p>The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers
<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.
</p><p></p><p><b>What you&rsquo;ll be doing:
</b></p><ul><li>This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.
</li><li>Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
</li><li>Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
</li><li>Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
</li><li>Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
</li><li>Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
</li>Improving customer relationships as needed for prospect references.<br>
<li>
<br>
</li></ul><p></p><p><b>About You
</b></p><p></p><p><b>Basic Qualifications
</b></p><ul><li>Proven experience and functional domain expertise with Financial Management or ERP.
</li><li>6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.
</li></ul><p></p><p><b>Other Qualifications
</b></p><ul><li>Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
</li><li>Experience working as a Customer Success Manager or similar client facing role for a SaaS company
</li><li>Consulting experience either as an internal consultant or with a consulting/software company desired.
</li><li>Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
</li><li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
</li><li>Ability to travel up to 35%
</li><li>Proficiency in English essential and fluency in Arabic is strongly preferred
</li></ul><p></p><p>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
</p><p></p><p>Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
</p><p></p><p><b>Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></p></div>

Sr Customer Success Manager

Bidease

<p>Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success.</p> Job Description <p>As a <b>Customer Success Manager</b>, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy.</p> Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization <p>This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.</p>

Customer Success Manager, MENA

Sephora

<div><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.</p><p><br>
</p><p><b>Reporting to: Marketing Director.</b></p><p><b>
Location</b>: Dubai, United Arab Emirates.</p><p></p><p><b><br>
Position Purpose:</b></p><p>
Own overall Customer Loyalty Strategy for Sephora Middle East. Provide expertise and leadership to define and implement customer loyalty strategies that successfully build profitable, long-term customer relationships across all channels. Partner with cross-functional teams, business partners, and channel execution groups to define and design an impactful promise for the loyalty program, and to ensure proper implementation, activation and measurements are in place. Lead the development of experience and communications strategies rooted in business and brand goals, customer data and channel-level best practices. Provide strategic direction into the data and technology needed to support the implementation and execution of the loyalty strategy and specific program management.</p><p></p><p><b><br>
You will excel and enjoy this position if you are ready to actively handle the following missions:</b></p><p><b>
Strategy</b><b>
</b></p><ul><li>Lead the development and execution of CRM strategy and function, including data gathering and quality, database understanding, targeting, marketing deployment and loyalty program enhancement and management.</li><li>
Evolve and optimize email, direct mail, SMS and touchpoint strategy to maximize customer loyalty and drive retention</li><li>
Evolve loyalty program to be a powerful loyalty driver that is consistent with the vision of the brand</li><li>
Drive strategic decision making through effective communication at a senior management level</li><li>
Support cross functional initiatives by serving as a thought leader across the company, providing consultation and best practices for CRM and customer engagement.</li><li>
Define key priorities for implementation and technologies needed and build data supported Business cases for strategic solutions</li><li>
Lead strategy roadmap and end-to-end execution of lifecycle campaigns to increase conversion and success against KPIs by leveraging channels</li><li>
Establish strong relationship with Products, Data science, Design, and other counterparts, collaborate on prioritization for roadmap and resolve dependencies</li><li>
Lead, manage and optimize all customer service processes and call center directives to ensure the best in class customer service from our call center teams.</li></ul><p></p><p><b><br>
Customer Insight
</b></p><ul><li>Set KPIs targets and assess the impact of CRM project short and long term</li><li>
Conduct market research in partnership with the central team to better understand new consumer expectations and rework the loyalty promise accordingly</li><li>
Prioritize and scope analysis request from cross functional teams (Marketing, retail, e-commerce) to ensure the right level of support is provided in a timely way (store cannibalization, retention of B&amp;M customers online during lockdown&hellip;)</li><li>
Establish analytics and reporting structure to educate other leaders about customers and CRM tactics</li><li>
Drive analysis of customer value and behavior data to produce actionable insights to embed onto life cycle campaigns that drive business strategies and value</li></ul><p></p><p><b><br>
Loyalty Program</b></p><ul><li>
Define and manage the SBP marketing plan / calendar including all activations and brand priorities in partnership with omnichannel and category teams ensuring smooth coordination with external and internal teams.</li><li>
Manage all aspects of marketing, media planning and PR related to the Loyalty program as well as the execution of the related direct marketing campaigns (target, offer&hellip;)</li><li>
Interpret campaign performance data and turn them into actionable business insights and communication guidelines</li><li>
Build story telling for the brands using reports to show the profitability of participating/ contributing to the loyalty program gifts</li><li>
Partner with Category Managers teams to lead the negotiation with brand suppliers on gifting and offers that will be used for the program</li><li>
Monitor closely on all the plans implementation, schedule and activities for all markets and offers to guarantee the consistency and right the image of SBP in all materials.</li><li>
Develop Beauty Pass members experiences that money can&rsquo;t buy and leverage on personalization to create unique customer journey to pamper our best members and grow their engagement.</li><li>
Build the brand love for the loyalty program buy building a strong promise and communicating loudly about the perks.</li></ul><p></p><p><b><br>
 </b><b>Team Structure &amp; Talent Management</b></p><ul><li>
Recommend appropriate organizational, budgetary and resource changes as needed.</li><li>
Develop key structures and workflows that contribute to the success of the CRM team and coordination with local and cross functional teams.</li></ul><p></p><p><b><br>
Do not hesitate to apply if you have:</b></p><ul><li>
The successful candidate for this role is not only a strategic thinker and problem solver able to break down business needs into technical requirements.</li><li>
Preferred experience of 6-8 years in Retail/Consumer Goods/FMCG or/and Fashion Industry with excellent track record of CRM/Loyalty Programs.</li><li>
Arabic is preferred, not mandatory.</li><li>
She/He has a track record of being a cross-functional collaborator who can lead with influence and drive multiple priorities in a fast-paced environment by working closely with Product, Data Science, Engineering, Marketing, and Retails Teams and flexibility to travel.</li></ul><p></p><p><b><br>
Here, you will find:</b></p><ul><li>
Community: In which authenticity is embraced, and the strength of our differences fuels our collective spirit.</li><li>
Culture of Empowerment: Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead.</li><li>
Work that Brings Fulfilment: From delighting clients every day, to inspiring our industry at large, every action makes a difference.</li></ul><div></div><div><br>
Join us and belong to something beautiful</div></div>

CRM and Loyalty Director

AppsFlyer

<p>At AppsFlyer we believe every challenge is an invitation to innovate. We're looking for a Customer Success Manager to help shape the future of this role; you'll work with talented professionals across the globe within a culture that values curiosity, collaboration and personal development. If you're ready to bring your skills to a global stage this is your chance to make an impact.</p> About the Role <p>As a Customer Success Manager you will act as a strategic partner to our customers ensuring they maximize the value of AppsFlyer's platform. You will work closely with clients to understand their needs, drive adoption and help them achieve their business objectives. Your role will bridge technical and business expertise, helping to foster long term relationships and product innovation.</p> What You'll Do <ul> <li>Become an expert in AppsFlyer's product covering both business and technical use cases while staying up to date on product releases and new features.</li> <li>Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.</li> <li>Use your expertise to quickly identify, elevate and resolve complex technical challenges.</li> <li>Build deep business relationships by delivering exceptional support and service.</li> <li>Conduct training sessions, webinars and demos (both virtual and onsite) to educate clients on AppsFlyer's platform and new features.</li> <li>Facilitate and document customer product ideas and feedback, collaborating with Product and R&D teams to drive innovation.</li> <li>Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of AppsFlyer's solutions on customer success.</li> </ul> What You Have <ul> <li>Experience in customer success, product management or mobile analytics at an online advertising company, digital agency or SaaS martech platform.</li> <li>Fluency in Arabic and a deep understanding of the Middle East market.</li> <li>Strong analytical skills with the ability to interpret and analyze large data sets and resolve reporting discrepancies.</li> <li>Experience managing multiple accounts across diverse industries, company sizes and experience levels.</li> <li>Excellent written and verbal communication skills with the ability to engage both technical and non technical audiences.</li> <li>A fast learner who is naturally curious and thrives in a fast paced dynamic work environment.</li> <li>Background in digital marketing, especially mobile marketing.</li> </ul> Bonus Points <ul> <li>Technical expertise in SDKs, APIs, SQL, Mobile App Analytics and Deep Linking.</li> <li>Familiarity with product management by an AppsFlyer team member.</li> </ul> Why Join Us <p>AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well), the Global Employee Exchange Program and fitness programs we empower our people to thrive physically, mentally and professionally. Here titles don't define us ideas do. You'll thrive in a culture where everyone's input shapes the future. At AppsFlyer we're committed to building a diverse and inclusive workplace. Don't meet 100 of the qualifications; if you're excited about this role and believe you have the skills to succeed we encourage you to apply.</p> <p><b>Employment Type:</b> Full Time<br/><b>Experience:</b> Years<br/><b>Vacancy:</b> 1</p>

Customer Success Manager - Middle East- Maternity Leave Replacement

SID Global Solutions

<div>
 Job Title: Sales Director / Director &ndash; Business Development Location: __________ Department: Sales &amp; Strategy Reports To: CEO / Country Manager Role Overview The Sales Director will lead regional sales operations, drive strategic growth, manage senior client relationships, and expand the company&rsquo;s presence in the Digital Transformation, Cloud, SaaS, and IT Consulting portfolio. The role requires strong leadership, strategic thinking, and deep understanding of enterprise technology solutions. Key Responsibilities Strategic Leadership &amp; Revenue Growth Own regional P&amp;L responsibility&mdash;including revenue, margins, and market share. Define and implement sales strategies aligned with business objectives. Lead enterprise sales across Digital Transformation, Cloud Migration, Data Modernization, AI/Automation, and Enterprise Applications. Build and manage relationships with large enterprise clients and government organizations. Team &amp; Partner Management Build, mentor, and lead high-performing sales teams. Set targets, oversee performance, and provide regular coaching. Develop strong ecosystem partnerships with AWS, GCP, Oracle, Microsoft, G42, Accenture, Atos, and other global system integrators. Drive co-selling initiatives and joint go-to-market programs. Business Development &amp; Client Engagement Identify opportunities for new business, new service offerings, and new markets. Lead strategic deals from initial discussions to closure&mdash;including commercial proposals, contracting, and negotiations. Work closely with Pre-Sales, Delivery, Marketing, and Product teams. Ensure customer success, long-term value realization, and account growth. Operational Excellence Create and implement sales processes, forecasting frameworks, and performance KPIs. Present monthly/quarterly business reviews to leadership. Monitor market landscape, competition, and emerging technologies to sharpen strategy. Required Skills &amp; Qualifications 15+ years in technology sales with at least 5+ years in a leadership role. Strong experience in Digital Transformation, Cloud Services, SaaS, Data Analytics, and IT Consulting. Proven success in leading sales teams and driving multi-million-dollar revenue. Excellent stakeholder management and executive-level communication skills. Exposure to GCC/MEA markets and enterprise customer environments. Strong financial acumen, negotiation skills, and strategic thinking.
</div>


Sales-Middle East

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Job Opening ID</p>
<div><b>ZR_1082_JOB</b><b>
</b></div></div><div><p>Date Opened</p>
<div><b>12/10/2025</b><b>
</b></div></div><div><p>Industry</p>
<div><b>IT Services</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>City</p>
<div><b>Dubai</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Dubai</b><b>
</b></div></div><div><p>Country</p>
<div><b>United Arab Emirates</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>337-1500</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p></p><div><div><b>Job Title:</b> Sales Director / Director &ndash; Business Development<br>
</div><div>
<b>Location:</b> __________<br>
</div><div>
<b>Department:</b> Sales &amp; Strategy<br>
</div><div>
<b>Reports To:</b> CEO / Country Manager</div><p></p><h3 class="jobSectionHeader"><b><br>
Role Overview</b></h3><p><br>
The Sales Director will lead regional sales operations, drive strategic growth, manage senior client relationships, and expand the company&rsquo;s presence in the Digital Transformation, Cloud, SaaS, and IT Consulting portfolio. The role requires strong leadership, strategic thinking, and deep understanding of enterprise technology solutions.</p><p></p><h3 class="jobSectionHeader"><b><br>
Key Responsibilities</b><br>
</h3><h4 class="jobSectionHeader"><b>
Strategic Leadership &amp; Revenue Growth</b></h4><ul><li><p><br>
Own regional P&amp;L responsibility&mdash;including revenue, margins, and market share.</p></li><li><p><br>
Define and implement sales strategies aligned with business objectives.</p></li><li><p><br>
Lead enterprise sales across Digital Transformation, Cloud Migration, Data Modernization, AI/Automation, and Enterprise Applications.</p></li><li><p><br>
Build and manage relationships with large enterprise clients and government organizations.</p></li></ul><h4 class="jobSectionHeader"><b><br>
Team &amp; Partner Management</b></h4><ul><li><p><br>
Build, mentor, and lead high-performing sales teams.</p></li><li><p><br>
Set targets, oversee performance, and provide regular coaching.</p></li><li><p><br>
Develop strong ecosystem partnerships with AWS, GCP, Oracle, Microsoft, G42, Accenture, Atos, and other global system integrators.</p></li><li><p><br>
Drive co-selling initiatives and joint go-to-market programs.</p></li></ul><h4 class="jobSectionHeader"><b><br>
Business Development &amp; Client Engagement</b></h4><ul><li><p><br>
Identify opportunities for new business, new service offerings, and new markets.</p></li><li><p><br>
Lead strategic deals from initial discussions to closure&mdash;including commercial proposals, contracting, and negotiations.</p></li><li><p><br>
Work closely with Pre-Sales, Delivery, Marketing, and Product teams.</p></li><li><p><br>
Ensure customer success, long-term value realization, and account growth.</p></li></ul><h4 class="jobSectionHeader"><b><br>
Operational Excellence</b></h4><ul><li><p><br>
Create and implement sales processes, forecasting frameworks, and performance KPIs.</p></li><li><p><br>
Present monthly/quarterly business reviews to leadership.</p></li><li><p><br>
Monitor market landscape, competition, and emerging technologies to sharpen strategy.</p></li></ul><p></p><h3 class="jobSectionHeader"><b><br>
Required Skills &amp; Qualifications</b></h3><ul><li><p><br>
15+ years in technology sales with at least 5+ years in a leadership role.</p></li><li><p><br>
Strong experience in Digital Transformation, Cloud Services, SaaS, Data Analytics, and IT Consulting.</p></li><li><p><br>
Proven success in leading sales teams and driving multi-million-dollar revenue.</p></li><li><p><br>
Excellent stakeholder management and executive-level communication skills.</p></li><li><p><br>
Exposure to GCC/MEA markets and enterprise customer environments.</p></li><li><p><br>
Strong financial acumen, negotiation skills, and strategic thinking.</p></li></ul></div></div></div><p></p>

Explore 3798+ Customer success director in Dubai this December. Find roles across top companies and apply now to boost your career.

3798 customer success director jobs IN Dubai

Principal Customer Success Manager

Sr Customer Success Manager

Customer Success Manager, MENA

CRM and Loyalty Director

Customer Success Manager - Middle East- Maternity Leave Replacement

Sales-Middle East

Sales-Middle East