sales manager

sales consultant

sales director

customer success manager

customer care executive

customer success director

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

DAMAC Properties

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Director&ndash;Customer Success will be responsible for building and leading a world-class customer success function that ensures the successful adoption, satisfaction and retention of clients across DAMAC Digital&rsquo;s AI and Cloud portfolio. This role is pivotal in driving long-term customer value, deepening strategic relationships and ensuring that customers realize the full potential of our AI and Cloud solutions. The ideal candidate is a customer-obsessed leader with a strong technical foundation, high integrity and a passion for delivering exceptional client outcomes.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Success Strategy &amp; Execution: Develop and implement a scalable customer success strategy aligned with business goals, ensuring high levels of customer satisfaction, retention, and growth.
  </li>
  <li>
   Client Onboarding &amp; Enablement: Design and oversee seamless onboarding processes that accelerate time-to-value and ensure customers are set up for long-term success.
  </li>
  <li>
   Relationship Management: Build trusted advisor relationships with key stakeholders across enterprise clients, ensuring alignment with their strategic objectives.
  </li>
  <li>
   Adoption &amp; Value Realization: Drive product adoption and usage by identifying opportunities to deliver additional value through AI and Cloud capabilities.
  </li>
  <li>
   Customer Health Monitoring: Establish and track customer health metrics, proactively addressing risks and identifying opportunities for expansion.
  </li>
  <li>
   Cross-Functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to ensure a unified and responsive customer experience.
  </li>
  <li>
   Voice of the Customer: Champion customer feedback internally to influence product development, service improvements, and strategic decisions.
  </li>
  <li>
   Team Leadership &amp; Development: Build, mentor, and scale a high-performing customer success team with a culture of accountability, empathy, and excellence.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   10+ years of experience in customer success, account management, or client services, preferably within AI, Cloud, or enterprise SaaS environments.
  </li>
  <li>
   Strong understanding of AI/ML technologies, cloud infrastructure and enterprise IT landscapes.
  </li>
  <li>
   Proven track record of driving customer satisfaction, retention and expansion in complex, high-value accounts.
  </li>
  <li>
   Exceptional communication, stakeholder management and problem-solving skills.
  </li>
  <li>
   High level of integrity, empathy and customer-centric mindset.
  </li>
  <li>
   Experience building and scaling customer success teams in high-growth environments.
  </li>
  <li>
   Familiarity with customer success platforms, CRM systems and data-driven decision-making.
  </li>
  <li>
   Strategic thinker with a hands-on approach and a passion for innovation.
  </li>
 </ul>
</div>


Director-Customer Success

Planview

<div>Overview:
<div><div>
Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.</div></div><div></div><div><div><br>
As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.</div></div><div></div><div><br>
At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.</div><div></div><div><br>
Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.</div>
Responsibilities:
<ul><li><div>
Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.</div></li><li><div>
Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.</div></li><li><div>
Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.</div></li><li><div>
Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.</div></li><li><div>
Maintain regular communication with key contacts and gather feedback to inform product improvements.</div></li><li><div>
Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.</div></li><li><div>
Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.</div></li></ul>
Qualifications:
<ul><li><div>
Bachelor&rsquo;s degree (BA/BS).</div></li><li><div>
5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.</div></li><li><div>
Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.</div></li><li><div>
Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.</div></li><li><div>
Experience with account planning, project management, and organizational change management.</div></li><li><div>
Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.</div></li><li><div>
SAFe Agilist certification and Planview product experience are nice to have.</div></li></ul>
Great Benefits and Fun Perks :
<ul><li>We offer highly competitive benefits packages for every lifestyle.</li><li>
No one likes working in a box, right? That&rsquo;s why in our office locations we have open work environments with optional standing desks, soft drinks, gourmet coffee machines and fresh fruit to get your day going! Oh, and a patio balcony with BBQ&rsquo;s for those days when the weather is behaving.</li><li>
We believe in regular fun office events and monthly happy hours!</li><li>
We offer flexible work hours and we are family friendly.</li></ul><p>
Planview is an Equal Opportunity Employer</p></div>

Customer Success Manager

Marcura

<div><p><b>Purpose of the role
</b></p><p>Part of the customer success leadership team, supporting the heads of Customer Success to meet efficiency and service-level targets on key processes including customer health, renewals, churn risk, onboarding and customer feedback surveys.</p><p><br>
</p><p>Process-focused, and tech-savvy role, responsible for enabling our Customer Success team work smarter, scale faster, and deliver exceptional customer experiences.</p><p><br>
</p><p>Owner of the Gainsight platform and Customer Success tech stack, champion AI-driven solutions, optimize workflows, and provide insights that drive retention, adoption, and growth.</p><p><br>
</p><p>The operational engine behind the customer success team&mdash;equipping them with the tools, data, AI capabilities, and processes they need to make customers successful at scale</p><p><b>
Requirements</b></p><ul><li>Qualification and Education: Gainsight University , Familiarity with MEDDIC an advantage</li><li>5+ years in Customer Success, or equivalent field, with 2+ years in Customer Success Operations</li><li>Expert technical Gainsight CS skills (admin configuration, automation)
</li><li>Experience with Salesforce, BI tools (Power BI or equivalent), and customer communication tools.
</li><li>Experience implementing or managing AI-based solutions in a customer success context.
</li><li>Strong analytical and project management skills</li><li>Familiarity with Intercom or equivalent (e.g. Gainsight PX)</li><li>Strong communication and change management capabilities</li></ul><p></p><p><b><br>
Job Responsibilities</b></p><ul><li>Act as advisory to heads of Customer Success to increase efficiencies, proactively recommend best practices, and identify opportunities for improvement across different Customer Success teams
</li><li>Implement technical changes and updates within Gainsight, manage Customer Success operations resources and guide other Gainsight admins
</li><li>Collaborate with internal teams and colleagues including Salesforce, Data and Product to ensure alignment of data flows and technology. Represent Customer Success in company-wide process, technology and data initiatives.
</li><li>Provide regular training to Customer Success Managers, maintain a feedback loop for improvement and drive Gainsight adoption
</li><li>Ensure data integrity throughout the Customer Success tech stack
</li><li>Maintain a relationship with Gainsight and any other relevant vendors, participate in networks and keep up to date with Customer Success industry trends
</li><li>May be assigned as Customer Success Manager for some customers</li></ul><p></p><p><br>
</p><p>Key Success Factors / impact
</p><ul><li>Delivery of Gainsight technical requests (time and quality)
</li><li>Number of customers per CSM (improved ratio)
</li><li>Feedback from Customer Success Managers on tech stack
</li><li>Gainsight adoption trends</li></ul><p><br>
</p><p><b>Benefits</b></p><p><b>
What You&rsquo;ll Gain</b></p><ul>
<li>
Exposure to strategic, monetization, and commercial product development.</li>
<li>Mentorship from experienced product and growth leaders.</li>
<li>The opportunity to see the full product lifecycle, from discovery to revenue impact.</li>
<li>The chance to make a measurable impact on business and customer KPIs.</li></ul></div>

Customer Success Operations Lead

Kpler

<div><div><div>At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.<br>
</div><div></div><br>
<div>Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.</div><div></div><div><br>
You will oversee the global team of Customer Success Managers serving Kpler&rsquo;s highest-value accounts, taking a hands-on approach to coaching, strategy, and execution. Your leadership will directly influence customer outcomes through your team and ensure our exceptional renewal performance continues. It&rsquo;s a role for someone who thrives in the details, the strategy, and the day-to-day rhythm of Customer Success.</div></div>
<div><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li><ul><li>
Manage and support a team of Customer Success Managers, providing coaching, development, and day-to-day leadership.</li><li>
Grow and retain key members of the team through effective performance management and career development.</li><li>
Hire new CSMs for the team as needed to support business growth.</li><li>
Manage the renewal pipeline, including forecasting renewal risk and driving mitigation strategies.</li><li>
Serve as the point of escalation for complex renewals or strategic customer relationships.</li><li>
Ensure the team&rsquo;s book of business is consistently in an expansion-ready state.</li><li>
Represent and amplify the voice of the customer to internal stakeholders, influencing product and operational decisions.</li></ul></li></ul></div></div><br>
<div></div>
<div><div><h3 class="jobSectionHeader"><b>
Skills and Experience</b></h3><ul><li><ul><li>
1+ years of leadership experience managing a Customer Success team.</li><li>
Knowledge and Experience in the Maritime industry.</li><li>
Proven ability to lead and support a distributed team across diverse cultures and regions.</li><li>
Demonstrated experience growing, developing, and coaching senior-level CSMs.</li><li>
Excellent people management skills, with a track record of motivating and retaining high-performing team members.</li><li>
Strong capability in data analysis and identifying trends within customer health or usage data.</li><li>
Technical competence and confidence when discussing data-oriented topics with customers and internal teams.</li><li>
Highly customer-centric and product-oriented, focused on driving measurable customer outcomes.</li><li>
Empathetic communicator who understands both customer needs and employee perspectives.</li><li>
Ambitious and high-performing, striving to achieve exceptional results.</li><li>
Curious and forward-thinking, consistently seeking new ideas, opportunities, and improvements.</li><li>
A hands-on leader who actively engages with customers and the team&mdash;this is not a passive or &ldquo;wait and see&rdquo; role.</li></ul></li></ul></div></div>
<div><div>We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then you&rsquo;ve found your ideal destination. Are you ready to embark on this exciting journey with us?</div><div></div><div><b><br>
We make things happen</b></div><div>
We act decisively and with purpose, going the extra mile.</div><div></div><div><b><br>
We build together</b></div><div>
We foster relationships and develop creative solutions to address market challenges.</div><div></div><div><b><br>
We are here to help</b></div><div>
We are accessible and supportive to colleagues and clients with a friendly approach.</div><div></div><div><br>
Our People Pledge</div><div></div><div><br>
Don&rsquo;t meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they don&rsquo;t match 100% of the job requirements. Don&rsquo;t let the confidence gap stand in your way, we&rsquo;d love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.</div><div></div><div><br>
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.</div><div></div><div><br>
By applying, I confirm that I have read and accept the Staff Privacy Notice</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Team Lead - Customer Success (Maritime)

Bidease

<p>Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success.</p> Job Description <p>As a <b>Customer Success Manager</b>, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy.</p> Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization <p>This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.</p>

Customer Success Manager, MENA

AppsFlyer

<p>At AppsFlyer we believe every challenge is an invitation to innovate. We're looking for a Customer Success Manager to help shape the future of this role; you'll work with talented professionals across the globe within a culture that values curiosity, collaboration and personal development. If you're ready to bring your skills to a global stage this is your chance to make an impact.</p> About the Role <p>As a Customer Success Manager you will act as a strategic partner to our customers ensuring they maximize the value of AppsFlyer's platform. You will work closely with clients to understand their needs, drive adoption and help them achieve their business objectives. Your role will bridge technical and business expertise, helping to foster long term relationships and product innovation.</p> What You'll Do <ul> <li>Become an expert in AppsFlyer's product covering both business and technical use cases while staying up to date on product releases and new features.</li> <li>Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.</li> <li>Use your expertise to quickly identify, elevate and resolve complex technical challenges.</li> <li>Build deep business relationships by delivering exceptional support and service.</li> <li>Conduct training sessions, webinars and demos (both virtual and onsite) to educate clients on AppsFlyer's platform and new features.</li> <li>Facilitate and document customer product ideas and feedback, collaborating with Product and R&D teams to drive innovation.</li> <li>Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of AppsFlyer's solutions on customer success.</li> </ul> What You Have <ul> <li>Experience in customer success, product management or mobile analytics at an online advertising company, digital agency or SaaS martech platform.</li> <li>Fluency in Arabic and a deep understanding of the Middle East market.</li> <li>Strong analytical skills with the ability to interpret and analyze large data sets and resolve reporting discrepancies.</li> <li>Experience managing multiple accounts across diverse industries, company sizes and experience levels.</li> <li>Excellent written and verbal communication skills with the ability to engage both technical and non technical audiences.</li> <li>A fast learner who is naturally curious and thrives in a fast paced dynamic work environment.</li> <li>Background in digital marketing, especially mobile marketing.</li> </ul> Bonus Points <ul> <li>Technical expertise in SDKs, APIs, SQL, Mobile App Analytics and Deep Linking.</li> <li>Familiarity with product management by an AppsFlyer team member.</li> </ul> Why Join Us <p>AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well), the Global Employee Exchange Program and fitness programs we empower our people to thrive physically, mentally and professionally. Here titles don't define us ideas do. You'll thrive in a culture where everyone's input shapes the future. At AppsFlyer we're committed to building a diverse and inclusive workplace. Don't meet 100 of the qualifications; if you're excited about this role and believe you have the skills to succeed we encourage you to apply.</p> <p><b>Employment Type:</b> Full Time<br/><b>Experience:</b> Years<br/><b>Vacancy:</b> 1</p>

Customer Success Manager - Middle East- Maternity Leave Replacement

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