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assistant manager, account management Jobs in Karachi

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business development officer Jobs in Karachi

business development officer

operations executive

manager of business operations

AppedologyPK Recruitment

<p><b>About the Role</b><br/>We are looking for a <b>Performance Manager &ndash; BPO Operations</b> to join our team in <b>Karachi (onsite, night shift)</b>. The Performance Manager will be responsible for monitoring agent productivity, ensuring quality standards, meeting KPI targets, and using analytics to drive continuous improvement across BPO operations.</p><p><b>Key Responsibilities</b></p><ul><li>Monitor and evaluate agent performance against KPIs and SLA targets.</li><li>Collaborate with QA teams to identify gaps and implement improvement plans.</li><li>Analyze performance data and generate reports for management.</li><li>Conduct coaching sessions, performance reviews, and provide feedback to agents and team leaders.</li><li>Ensure compliance with company policies, client requirements, and industry standards.</li><li>Drive initiatives to improve efficiency, customer satisfaction, and overall operational performance.</li></ul><p><b>Requirements</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field.</li><li>3&ndash;5 years of experience in BPO operations, performance management, or QA.</li><li>Strong knowledge of KPIs, SLA management, and call center metrics.</li><li>Proficiency in MS Excel/Power BI (or similar tools).</li><li>Excellent leadership, communication, and analytical skills.</li><li>Ability to work onsite in Karachi during the night shift.</li></ul><p><b>Job Type:</b> Full-time (Onsite, Night Shift)<br/><b>Location:</b> Karachi</p><p>Job Type: Full-time</p><p>Pay: Rs200,000.00 - Rs250,000.00 per month</p><p>Work Location: In person</p>

Performance Manager – BPO Operations

Retail online

<p><b>General Manager &ndash; Finance &amp; Operations</b></p><p>We are looking for a seasoned and results-oriented General Manager &ndash; Finance &amp; Operations to lead our Finance and Operations team. This executive position plays a critical role in supporting a dynamic, U.S.-based retail organization. The ideal candidate will bring extensive financial expertise, strong operational management skills, and a proven history of leadership in high-pressure, performance-driven environments.</p><p>If you thrive on challenges, are committed to excellence, and adopt a proactive, customer-centric mindset, we want to hear from you.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide strategic leadership for Finance and Operations, ensuring full alignment with the company&rsquo;s overall goals.</li><li>Oversee all financial management activities, including reporting, budgeting, forecasting, and regulatory compliance.</li><li>Drive operational efficiency by refining systems, processes, and internal controls.</li><li>Analyze financial and operational data to guide strategic decisions and foster continuous improvement.</li><li>Cultivate collaborative partnerships across departments and with external stakeholders.</li><li>Manage the deployment and optimization of ERP systems, POS solutions, and other business tools.</li><li>Lead cross-functional initiatives focused on delivering timely and high-quality results.</li><li>Foster a culture of accountability, ethical leadership, and outstanding performance.</li></ul><p><b>Qualifications &amp; Experience:</b></p><ul><li>10 to 15 years of senior-level experience in financial and operational management.</li><li>Demonstrated success in leading large, cross-functional teams.</li><li>Master&rsquo;s degree or equivalent in Finance, Accounting, Business Management, or related fields.</li><li>Strong proficiency with ERP systems, POS platforms, and Microsoft Office Suite.</li><li>Excellent verbal and written communication skills in English.</li><li>Ability to perform effectively under pressure and meet tight deadlines.</li><li>Exceptional analytical, problem-solving, and strategic thinking skills.</li><li>Forward-thinking, adaptable, and experienced in managing organizational change.</li></ul><p><b>Ideal Candidate Profile:</b></p><ul><li>Visionary leader who excels in fast-paced, high-stakes environments.</li><li>Inspiring mentor dedicated to developing and strengthening team performance.</li><li>Detail-oriented yet strategically focused, with strong commercial insight.</li><li>Committed to continuous improvement and operational excellence.</li></ul><p><b>Job Details:</b></p><ul><li>Location: Karachi, Pakistan</li><li>Shift: Night shift (aligned with U.S. time zones)</li><li>Type: Full-time</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

General Manager - Finance & Operations

Standard Chartered Bank

<div><div><div><div><div><div><div><div><p>Job ID: 38192
 </p><p>Location: Karachi, PK
 </p><p>Area of interest: Operations
 </p><p>Job type: Regular Employee
 </p><p>Work style: Office Working
 </p><p>Opening date: 16 Sept 2025
</p></div>
</div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><b>Job Summary</b></div>
</div><div><div>
Ensures operations of the team are conducted in accordance with Management, Group Policy and Departmental Operating Manuals, Group's Guidelines for Money Laundering, the agreed customer service standards, the operational risk and State Bank's statutory requirements.</div></div></div><div><div><div><b>
Key Responsibilities</b></div>
</div><div><ul><li>Creation of customer and correspondent's confidence and trust in the ability of the Bank for processing of funds transfers promptly and efficiently.</li><li>Profitability, growth and portfolio retention of Consumer and Corporate Banking by achieving desired customer satisfaction.</li><li>Minimising operational risk &amp; upholding Bank's reputation by complying with Group and Central Bank rules &amp; regulations.</li><li>Service quality by adhering to Service Level Agreements.</li><li>Improvement of workflow and cost reduction by participating in automation programmes.</li><li>Establish service standards and ensure that they are achieved.</li><li>Ensure to provide high quality services to the customer</li><li>Processing of Transaction after reviewing all necessary requirements and documentary checks from Maker and checker que.</li><li>To check documents of &lsquo;Container Detention Collection&rsquo; before submission to the State Bank.</li><li>Ensure that all files that are received from shipping and airline agents are properly checked as per State Banks guidelines.</li><li>To check documents of &lsquo;Foreign Private Loans&rsquo; (short &amp; long term), maintain records and repayment of principal / interest as per schedule.</li><li>Submission of documents on SBP-RAS portal for approval from Central bank of Pakistan against multiple nature of transactions</li><li>Track and monitoring of Documents on Straight 2 banks</li><li>Follows rigorously Service Level Agreements established with key internal departments to effectively and efficiently maintain relationships with them.</li><li>Ensures close co-ordination with other departments / units of the Banks to avoid oversights or duplication of work.</li><li>Ensures that the Unit Manager and Head of Cash Management Operation are updated on the sources of errors and problems, including delays with completion of work so that appropriate action can be taken.</li><li>Ensures that all Returns/information required by State Bank, Group and Local Management are prepared accurately.</li><li>To draft letters to get commercial remittances approvals, registration of shares / agreements &amp; designation of bank.</li><li>To review documents received from the customer of various purposes related to Commercial &amp; Private outward remittances.</li><li>To update relevant Associates / Relationship Manager for any clarification/confirmation/documents required by the regulator.</li><li>Ensure that regulatory reporting returns pertains to this unit are timely submitted.</li><li>Ensure that all records (hard &amp; soft) are properly and timely maintained.</li><li>Ensure that records are timely sent to archival with proper records of receiving.</li><li>To regular follow up with the State Bank for their response as early as possible.</li><li>Provides input in development of systems and processes re-engineering to improve accuracy of work and to reduce processing costs and man-hours.</li><li>Authorized to take printouts from the Scan Receipt / Print Room authorized officials and ensure two scan room official signatures on request/instruction/document, after counting will provide acknowledgement to scan room official.</li><li>Scanning through eOps with Datacap; if performed with maker lite activity than must not perform scan checker and vice versa.</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><div>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</div>
<div>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</div>
<div>Together we:</div>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><div><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</div>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li>
</ul></div></div></div>
</div></div></div></div><div><div><p>www.sc.com/careers</p></div></div></div><div></div>

Manager, Cash Operations

<p><b>Job Title:</b> Head of Operations &ndash; BPO (US Healthcare Sales)</p><p><b>Company:</b> Appedology Pvt. Ltd.</p><p><b>Location:</b> DHA Phase 5, Karachi &mdash; <b>Night Shift (US Timings)</b></p><p>About Appedology</p><p>Appedology is a US-based healthcare solutions company providing B2B medical and healthcare services. We operate a high-performance BPO center in Karachi to support our US clients.</p><p>Role Summary</p><p>We are seeking an experienced <b>Head of Operations</b> to lead and scale our <b>BPO sales operations</b> catering to US-based healthcare clients. The ideal candidate will drive <b>strategic planning, operational excellence, sales growth, and team development</b>, ensuring all KPIs for <b>US night operations</b> are achieved.</p><p>Key Responsibilities</p><ul><li>Oversee day-to-day BPO operations for US-based healthcare sales projects.</li><li>Develop and implement strategic plans to achieve revenue and performance targets.</li><li>Build, mentor, and manage sales and support teams, ensuring strong US-night-shift coverage.</li><li>Track KPIs and prepare weekly and monthly performance reports.</li><li>Liaise with US-based senior management to align sales strategy with business goals.</li><li>Ensure compliance with US healthcare B2B regulatory requirements and company policies.</li><li>Drive process improvement, including automation and productivity initiatives.</li><li>Manage budgeting, resource allocation, and workforce planning.</li></ul><p>Requirements</p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or Healthcare Management (Master&rsquo;s preferred).</li><li>7+ years of experience in BPO/Call Center operations with at least 3 years in a senior leadership role.</li><li>Proven track record in US B2B healthcare sales operations.</li><li>Strong understanding of US healthcare market dynamics and compliance.</li><li>Excellent leadership, analytical, and decision-making skills.</li><li>Ability to manage large night-shift teams and work in US business hours.</li><li>Exceptional communication and interpersonal skills.</li></ul><p>Shift &amp; Location</p><ul><li><b>Shift:</b> Night Shift (US Timings &ndash; EST/PST overlap)</li><li><b>Office Location:</b> DHA Phase 5, Karachi</li></ul><p>What We Offer</p><ul><li>Competitive salary with performance-based incentives.</li><li>Health insurance and other benefits as per company policy.</li><li>Opportunity to lead a rapidly growing US healthcare BPO operation.</li><li>Dynamic, collaborative, and professional work environment.</li></ul><p>Job Type: Full-time</p>

Head of Operations (US BASE BPO)

Standard Chartered

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Ensures operations of the team are conducted in accordance with Management, Group Policy and Departmental Operating Manuals, Group's Guidelines for Money Laundering, the agreed customer service standards, the operational risk and State Bank's statutory requirements.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Creation of customer and correspondent's confidence and trust in the ability of the Bank for processing of funds transfers promptly and efficiently.
  </li>
  <li>
   Profitability, growth and portfolio retention of Consumer and Corporate Banking by achieving desired customer satisfaction.
  </li>
  <li>
   Minimising operational risk &amp; upholding Bank's reputation by complying with Group and Central Bank rules &amp; regulations.
  </li>
  <li>
   Service quality by adhering to Service Level Agreements.
  </li>
  <li>
   Improvement of workflow and cost reduction by participating in automation programmes.
  </li>
  <li>
   Establish service standards and ensure that they are achieved.
  </li>
  <li>
   Ensure to provide high quality services to the customer
  </li>
  <li>
   Processing of Transaction after reviewing all necessary requirements and documentary checks from Maker and checker que.
  </li>
  <li>
   To check documents of &lsquo;Container Detention Collection&rsquo; before submission to the State Bank.
  </li>
  <li>
   Ensure that all files that are received from shipping and airline agents are properly checked as per State Banks guidelines.
  </li>
  <li>
   To check documents of &lsquo;Foreign Private Loans&rsquo; (short &amp; long term), maintain records and repayment of principal / interest as per schedule.
  </li>
  <li>
   Submission of documents on SBP-RAS portal for approval from Central bank of Pakistan against multiple nature of transactions
  </li>
  <li>
   Track and monitoring of Documents on Straight 2 banks
  </li>
  <li>
   Follows rigorously Service Level Agreements established with key internal departments to effectively and efficiently maintain relationships with them.
  </li>
  <li>
   Ensures close co-ordination with other departments / units of the Banks to avoid oversights or duplication of work.
  </li>
  <li>
   Ensures that the Unit Manager and Head of Cash Management Operation are updated on the sources of errors and problems, including delays with completion of work so that appropriate action can be taken.
  </li>
  <li>
   Ensures that all Returns/information required by State Bank, Group and Local Management are prepared accurately.
  </li>
  <li>
   To draft letters to get commercial remittances approvals, registration of shares / agreements &amp; designation of bank.
  </li>
  <li>
   To review documents received from the customer of various purposes related to Commercial &amp; Private outward remittances.
  </li>
  <li>
   To update relevant Associates / Relationship Manager for any clarification/confirmation/documents required by the regulator.
  </li>
  <li>
   Ensure that regulatory reporting returns pertains to this unit are timely submitted.
  </li>
  <li>
   Ensure that all records (hard &amp; soft) are properly and timely maintained.
  </li>
  <li>
   Ensure that records are timely sent to archival with proper records of receiving.
  </li>
  <li>
   To regular follow up with the State Bank for their response as early as possible.
  </li>
  <li>
   Provides input in development of systems and processes re-engineering to improve accuracy of work and to reduce processing costs and man-hours.
  </li>
  <li>
   Authorized to take printouts from the Scan Receipt / Print Room authorized officials and ensure two scan room official signatures on request/instruction/document, after counting will provide acknowledgement to scan room official.
  </li>
  <li>
   Scanning through eOps with Datacap; if performed with maker lite activity than must not perform scan checker and vice versa.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Standard Chartered
  <br/>
  <br/>
 </strong>
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 <br/>
 <br/>
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 <br/>
 <br/>
 <strong>
  Together We
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  </li>
  <li>
   Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  </li>
  <li>
   Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  In line with our Fair Pay Charter,
 </strong>
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 <br/>
 <br/>
 <ul>
  <li>
   Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  </li>
  <li>
   Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  </li>
  <li>
   Flexible working options based around home and office locations, with flexible working patterns.
  </li>
  <li>
   Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  </li>
  <li>
   A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  </li>
  <li>
   Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  </li>
 </ul>
</div>


Yagmur Group

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  Construction &amp; Real Estate Company
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
  This is a full-time on site role for a Facility Operations Manager located in Accra, Ghana, West Africa. The Facility Operations Manager will be responsible for overseeing the day-to-day operations of facilities, ensuring preventive maintenance is conducted regularly, and managing facility management (FM) tasks efficiently. The manager will also supervise staff, ensure operational efficiency, and maintain compliance with safety and regulatory standards.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Supervisory Skills
  </li>
  <li>
   Facilities Operations and Facility Management (FM) skills
  </li>
  <li>
   Experience in Operations Management and Preventive Maintenance
  </li>
  <li>
   Excellent organizational and analytical skills
  </li>
  <li>
   Strong communication and interpersonal skills
  </li>
  <li>
   Ability to work independently and in a team
  </li>
  <li>
   Experience in the construction or engineering industries is a plus
  </li>
  <li>
   Bachelor's degree in Facility Management, Engineering, Business Administration, or related field
  </li>
 </ul>
</div>


Facility Operations Manager for Luxury Residence (West Africa)

A.A Joyland (Pvt) Ltd

<p>*Job Title: Operations Manager*</p><p>*Location: Ocean (Karachi)*</p><p>*Job Type: Full-time*</p><p>We're seeking experienced Operations Managers for our upcoming entity in Karachi. If you're a seasoned professional with a background in hospitality, services, or retail, we'd love to hear from you!</p><p>*Requirements:*</p><p>- *Education:* Graduate degree</p><p>- *Experience:* Minimum 5 years in operations, with at least 2 years as a Branch/Operations Manager</p><p>- *Industry:* Hospitality, Services, or Retail experience preferred</p><p>*Responsibilities:*</p><p>- *Oversee daily operations*</p><p>- *Manage teams*</p><p>- *Ensure customer satisfaction*</p><p>- *Drive business growth*</p><p>If you're a motivated and results-driven professional, apply now!</p><p>How to Apply: careers@aajoyland.com</p><p>Join our team and take your career to the next level!</p><p>Job Type: Full-time</p><p>Pay: Rs90,000.00 - Rs100,000.00 per month</p><p>Work Location: In person</p>

Manager Operations

Explore 2776+ Manager of business operations in Karachi this September. Find roles across top companies and apply now to boost your career.

2776 manager of business operations jobs IN Karachi

Performance Manager – BPO Operations

General Manager - Finance & Operations

Manager, Cash Operations

Head of Operations (US BASE BPO)

Manager, Cash Operations

Facility Operations Manager for Luxury Residence (West Africa)

Manager Operations