network security engineer

Fortinet

<div>
 
 Job Description
 
 
 
 
 Systems Engineer
 
 
 
 
 Location &ndash; Riyadh (Saudi Arabia)
 
 
 
 We are looking for a Systems Engineer to work closely with a sales representative in Riyadh, Saudi Arabia. The Systems Engineer's main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.
 
 
 
 With us you will
 
 
 
 <ul>
 <li>
 Lead all technical aspects of a sales cycle with the Enterprise customers, from the initial RFIs, through to RFPs &amp; RFQs when required. This includes the project management and active participation in POCs in partnership with the relevant teams both internally and within the customer and/or commercial partner.
 </li>
 <li>
 Have the ability to listen and to understand the technical requirements of the customer, reading between the lines to build a solution which outperforms the competitor offering.
 </li>
 <li>
 Be the primary technical point of contact for the customer(s) and partners in close collaboration with your sales partner.
 </li>
 <li>
 Continuously strive to improve knowledge around the Fortinet products and solutions, along with maintaining a deep understanding of the competitive landscape and Fortinet&rsquo;s ability to provide long lasting protection against the ever-evolving threats.
 </li>
 <li>
 Have a strong ability to position Fortinet solutions to the customer, whether this be remotely or in person. This requires strong communication skills and the ability to confidently present through whiteboarding, technical white papers, technical plans or customer discussions.
 </li>
 <li>
 Manage your time effectively when working on multiple deals simultaneously, ensuring a positive customer experience is maintained.
 </li>
 <li>
 Maintain accurate activity, contact, and account technical information of all customers and prospects in our CRM (Salesforce).
 
 
 </li>
 </ul>
 
 Apply if you
 
 
 
 <ul>
 <li>
 Have a high aptitude for security technology, specifically encryption, authentication, with further knowledge of network security, intrusion detection, anti-virus, routing, switching, LAN and WAN being desirable. The CISSP accreditation would also be beneficial.
 </li>
 <li>
 Are currently or have previously worked in a pre-sales engineer role, managing end to end technical aspects of deals, through to technical closure.
 </li>
 <li>
 Can demonstrate your problem solving skills and how this has impacted key wins within your current organisation.
 </li>
 <li>
 Understand and can demonstrate your ability to build and maintain customer relationships, including your ability to effectively communicate technically to a range of both external and internal stakeholders.
 </li>
 <li>
 Have a strong understanding of RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
 
 
 </li>
 </ul>
 
 What You Can Expect From Us
 
 
 
 <ul>
 <li>
 Excellent training and development opportunities, providing you with all the tools you need to be successful.
 </li>
 <li>
 An open working environment, sharing knowledge and information collaboratively and transparently, with respect to everyone&rsquo;s thoughts and opinions.
 </li>
 <li>
 The opportunity to be part of an innovative, collaborative and winning team.
 </li>
 <li>
 A competitive salary and incentive compensation package, including stock awards, health and welfare benefits.
 
 
 </li>
 </ul>
 From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. Today, we secure the largest enterprises, service providers and government organizations around the world.
 
 
 Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network &ndash; today and into the future. We have proven to be a truly innovative technology driven network security company with over 619 registered Global Patents. This is over 3 times more than our closest most innovative competitor!
 
 
 - AB1
</div>

Systems Engineer - Riyadh (KSA)

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next! 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible. 
Job Description:
Parsons is looking for an amazingly talented Network Engineer (IP) - Saudi National to join our team! In this role you will get to support the development, design, implementation, and operation of city-wide IP network infrastructure aligned with the project masterplan. Working within an integrated client&ndash;PMC environment, you will provide technical expertise across IP/MPLS networks, routing, switching, network security, and high-availability infrastructure to support reliable and resilient digital connectivity across major programs.
What You'll Be Doing<ul><li>
Support the design and delivery of city-wide IP network architecture, including backbone, metro, and access networks.</li><li>
Ensure compliance with routing, switching, security standards, and project technical requirements.</li><li>
Participate in design reviews and provide technical input related to scalability, resiliency, availability, and latency requirements.</li><li>
Review and provide engineering input on IP/MPLS/SRv6 network designs across core, aggregation, and access layers.</li><li>
Configure and review routing protocols including OSPF, BGP, IS-IS, QoS policies, and multicast configurations.</li><li>
Support integration of IP networks with transport and access technologies, including DWDM/ROADM, GPON/XGS-PON, wireless backhaul, and fiber infrastructure.</li><li>
Review District CMP/DMP submissions to verify constructability, compliance with project guidelines, and adherence to network standards.</li><li>
Monitor network performance, troubleshoot incidents, and perform root cause analysis for network-related issues.</li><li>
Support network change management activities, including configuration changes, patching, upgrades, and maintenance procedures.</li><li>
Coordinate with design, telecom, cybersecurity, DCIM, and infrastructure teams to align IP network requirements with fiber and data center infrastructure.</li><li>
Support commissioning activities, including FAT, SAT, and Integrated Systems Testing (IST) for IP network systems.</li><li>
Provide technical clarifications and engineering support during construction, implementation, and vendor deployment activities.</li><li>
Ensure compliance with applicable standards including IEC, IEEE, IETF RFCs, ISO 27001, NIST, and project security frameworks.</li><li>
Validate network segmentation, redundancy architectures, failover mechanisms, and high-availability requirements including N+1 and 2N designs.</li><li>
Coordinate with vendors for hardware and software delivery, configuration validation, and technical issue resolution.</li><li>
Liaise with Mobile Network Operators (MNOs), Internet Service Providers (ISPs), and upstream providers for network interconnection and peering activities.</li><li>
Define and support network monitoring requirements, including SNMP, NetFlow, telemetry feeds, dashboards, and NOC/SOC integration.</li><li>
Develop and maintain network documentation, including configurations, topology diagrams, as-built records, and operational manuals.</li><li>
Support knowledge transfer and provide training to Operations &amp; Maintenance teams on troubleshooting, escalation procedures, and network tools.</li><li>
Collaborate with planning, design, construction, operations, and cybersecurity teams to ensure successful network delivery.</li><li>
Mentor junior engineers and promote best practices in IP networking, resilience, and proactive monitoring.</li><li>
Support continuous improvement initiatives to enhance network performance, reliability, and operational efficiency.</li><li>
Perform other responsibilities associated with this position as appropriate.</li></ul>
What Required Skills You'll Bring<ul><li>
Bachelor's Degree in ICT, Telecommunications, Computer Engineering, Electrical Engineering, Network Engineering, or a related discipline.</li><li>
Minimum 5+ years of experience in IP network design, implementation, and operations.</li><li>
Experience supporting telecom, data center, smart city, campus, ISP, metro, or critical infrastructure network environments.</li><li>
Strong technical knowledge of:</li><li>
IP/MPLS and SRv6</li><li>
Routing and switching technologies</li><li>
OSPF, BGP, and IS-IS protocols</li><li>
QoS and multicast configurations</li><li>
Network segmentation and security controls</li><li>
High-availability network architectures</li><li>
N+1 and 2N redundancy models</li><li>
Experience reviewing network architecture, design documents, technical submissions, and vendor proposals.</li><li>
Experience supporting network testing, commissioning, troubleshooting, and operational readiness activities.</li><li>
Knowledge of transport and access network integration, including:</li><li>
DWDM/ROADM</li><li>
GPON/XGS-PON</li><li>
Wireless backhaul</li><li>
Fiber networks</li><li>
Data center connectivity</li><li>
NOC/SOC platforms</li><li>
Operator interconnections</li><li>
Experience performing root cause analysis and resolving complex network incidents.</li><li>
Understanding of cybersecurity requirements for enterprise and critical infrastructure networks.</li><li>
Experience supporting configuration management, patching, upgrades, and change control processes.</li><li>
Strong documentation and reporting skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work effectively with clients, consultants, contractors, vendors, and multidisciplinary teams.</li></ul>
What Desired Skills You'll Bring<ul><li>
Professional networking certifications such as:</li><li>
Cisco CCNP/CCIE</li><li>
Juniper JNCIS/JNCIP/JNCIE</li><li>
Equivalent networking certifications</li><li>
Experience delivering large-scale smart city, telecom, or digital infrastructure programs.</li><li>
Experience working with major network vendors and technologies.</li><li>
Knowledge of software-defined networking (SDN), network automation, and intent-based networking.</li><li>
Experience with network monitoring and analytics platforms.</li><li>
Familiarity with cloud networking and hybrid infrastructure environments.</li><li>
Experience supporting NOC/SOC operations and network security monitoring.</li><li>
Knowledge of international networking standards and best practices.</li><li>
Experience coordinating with MNOs, ISPs, and technology service providers.</li><li>
Strong stakeholder management, technical leadership, and mentoring capabilities.</li><li>
Ability to identify network risks and recommend resilient, scalable solutions.</li><li>
Commitment to continuous improvement and operational excellence.</li></ul>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!<div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
 <div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div> 
Financial Wellness</div><div> 
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div> 
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div> 
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div> 
Veteran Support</div><div> 
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div> 
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div> 
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div>

Network Engineer (IP) (Saudi National)

Intelleti

**THIS ROLE IS BASED IN SAUDI ARABIA WITH SOME WORK FROM HOME**Resident Engineer, CybersecurityEligibility Requirement: Candidates must be currently based in Saudi Arabia with valid residency and work authorization. Preference will be given to applicants with local Saudi work eligibility.We are seeking an experienced Resident Engineer to support the delivery andongoing operation of Prisma Access and SASE solutions within enterprise customerenvironments.This is a hands-on, customer-facing role focused on implementation, optimisation,and day-to-day technical ownership. You will work closely with customer teams toensure solutions are delivered effectively, operate reliably, and evolve in line withbusiness needs.This is not a presales or strategy-only position. You will be embedded with thecustomer, supporting delivery, troubleshooting issues, and maintaining high servicestandards across complex environments.Key Responsibilities&middot; Support the delivery and ongoing operation of Prisma Access / SASE solutions&middot; within customer environments&middot; Contribute to solution design, implementation, migration, and optimisation&middot; activities&middot; Act as a key technical point of contact for the customer on a day-to-day basis&middot; Participate in customer workshops, requirements gathering, and design&middot; discussions&middot; Produce and maintain:o High-Level Designs (HLDs)o Low-Level Designs (LLDs)o Migration plans Implementation and operational documentation&middot; Support migrations from:o Legacy VPN solutionso MPLS environmentso On-prem firewall estates&middot; Troubleshoot and resolve network and security issues across Prisma Access and&middot; related technologies&middot; Work closely with project managers, architects, and customer teams to support&middot; successful delivery outcomes&middot; Provide knowledge transfer and operational support to customer teams&middot; Contribute to continuous improvement of delivery standards, documentation, and&middot; best practicesRequired Skills &amp; Experience&middot; Strong hands-on experience working with Prisma Access in enterprise&middot; environments&middot; Good understanding of:o SASE / SSE architectureso Enterprise networking, routing, VPNs, and firewall technologieso Identity integration (e.g. Entra ID / Azure AD, Okta or similar)o Zero Trust and modern access models&middot; Experience in customer-facing delivery, support, or engineering roles&middot; Comfortable working directly with customer stakeholders and technical teams&middot; Solid documentation and design capability (HLD / LLD)&middot; Experience supporting migrations from:o Legacy VPN solutionso MPLS environmentso On-prem firewall estates (Palo Alto or equivalent)Desirable Skills &amp; Certifications&middot; Palo Alto certifications (PCNSE, Prisma, or equivalent)&middot; Experience with the wider Palo Alto SASE / Strata / cloud security portfolio&middot; Experience working in large, complex, multi-site enterprise environmentsJob Type: Full-time, ContractContract length: 12 monthsPay: From ﷼1.00 per dayApplication Question(s):<ul><li>Do you currently reside in Saudi Arabia with valid residency (Iqama) and work authorization?</li><li>Are you legally eligible to work in Saudi Arabia without requiring new employer sponsorship?</li><li>Are you available to work on‑site in Saudi Arabia for the duration of this 12‑month contract?</li></ul>Work Location: In person

Resident Engineer, Cybersecurity

MASTER-WORKS

<div>Our subsidiary (SOOR) is seeking an Infrastructure Security, Specialist to implement, monitor, and maintain infrastructure security controls while supporting cybersecurity operations.
Key Responsibilities:<ul><li>
Implement and maintain infrastructure security controls and hardening measures.</li><li>
Monitor security alerts, vulnerabilities, and security events.</li><li>
Manage user access controls and privileged accounts.</li><li>
Support vulnerability remediation activities.</li><li>
Assist in security incident response and investigations.</li><li>
Support compliance with NCA ECC and ISO 27001 requirements.</li><li>
Conduct security reviews and assessments.</li><li>
Maintain security documentation and procedures.</li><li>
Manage and operate Palo Alto firewalls.</li><li>
Review and optimize security policies and NAT rules.</li><li>
Analyze security logs, alerts, and incidents.</li><li>
Develop and improve detection rules and security monitoring capabilities.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Information Technology, Computer Science, Engineering, MIS, or a related field.</li><li>
Minimum of 5 years of experience.</li><li>
Proven experience in similar projects.</li><li>
PCNSA, PCNSE, or equivalent Palo Alto certifications.</li><li>
Responsible for implementing, monitoring, and maintaining infrastructure security controls and supporting cybersecurity operations.</li></ul>
Job location: Client Site</div>

Infrastructure Security, Specialist

JAWRAA

<div>
 
 Jawraa is a leading digital transformation partner committed to empowering businesses in Saudi Arabia. With over two decades of experience, we've helped organizations navigate the evolving digital landscape and achieve their goals. Our deep industry expertise and strategic partnerships with top-tier technology providers set us apart.
 
 
 
 
 
 
 About the job :
 
 
 
 We are looking for a Senior Cloud Engineer with deep expertise in Google Cloud Platform (GCP) to join our growing engineering team. In this role, you will be responsible for designing, building, and maintaining scalable, secure, and highly available cloud infrastructure that powers our core products and services. You will partner with software engineers, data teams, and security to lead cloud-native transformation initiatives and champion best practices across the organization.
 
 
 
 
 
 
 Key Responsibilities :
 
 
 
 
 Infrastructure Architecture &amp; Design
 
 
 
 &bull; Architect and implement highly available, fault-tolerant, and scalable cloud solutions on GCP
 
 
 &bull; Lead the design of GCP-native infrastructure using services such as GKE, Cloud Run, Compute Engine, Cloud SQL, BigQuery, Pub/Sub, and Cloud Storage
 
 
 &bull; Define infrastructure standards, patterns, and reference architectures for engineering teams
 
 
 
 
 
 
 DevOps &amp; Automation
 
 
 
 &bull; Build and maintain Infrastructure as Code (IaC) using Terraform and Google Deployment Manager
 
 
 &bull; Design and manage CI/CD pipelines using Cloud Build, GitHub Actions, or similar tooling
 
 
 &bull; Automate cloud operations, monitoring, and remediation using scripting (Python, Bash, Go)
 
 
 
 
 
 
 Security &amp; Compliance
 
 
 
 &bull; Implement and enforce GCP security best practices including IAM, VPC Service Controls, and Cloud Armor
 
 
 &bull; Ensure compliance with regulatory frameworks (SOC 2, ISO 27001, GDPR) within the cloud environment
 
 
 &bull; Conduct regular security assessments and drive vulnerability remediation efforts
 
 
 
 
 
 
 Reliability &amp; Performance
 
 
 
 &bull; Define and maintain SLIs, SLOs, and error budgets for cloud infrastructure services
 
 
 &bull; Lead incident response, root cause analysis, and blameless post-mortems
 
 
 &bull; Optimize cloud resource utilization and drive cost management through FinOps practices
 
 
 
 
 
 
 Collaboration &amp; Leadership
 
 
 
 &bull; Mentor junior and mid-level cloud engineers and promote a culture of learning
 
 
 &bull; Collaborate with product, data, and security teams to align cloud strategy with business goals
 
 
 &bull; Document architecture decisions, runbooks, and operational procedures
 
 
 
 
 
 
 Google Cloud Networking
 
 
 
 &bull; Design and manage Google Cloud VPC networks, subnets, firewall rules, and network policies
 
 
 &bull; Configure and optimize Cloud Load Balancing (HTTP(S), TCP/SSL, Internal) for high-availability workloads
 
 
 &bull; Implement Cloud CDN, Cloud DNS, and Traffic Director for global traffic management
 
 
 &bull; Set up and manage hybrid connectivity using Cloud Interconnect (Dedicated &amp; Partner) and Cloud VPN
 
 
 &bull; Deploy and configure Shared VPC and VPC Network Peering for multi-project architectures
 
 
 &bull; Apply network security controls including Cloud Armor (WAF/DDoS), VPC Service Controls, and Private Google Access
 
 
 &bull; Monitor and troubleshoot network performance using Network Intelligence Center, Connectivity Tests, and VPC Flow Logs
 
 
 &bull; Design private networking for GKE clusters using Alias IP ranges, Cloud NAT, and Private Service Connect
 
 
 
 
 
 
 Requirements :
 
 
 
 &bull; Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field &mdash; or equivalent practical experience.
 
 
 &bull; 7+ years of experience in cloud engineering, with at least 5 years hands-on with GCP
 
 
 &bull; Deep expertise in GCP services: GKE, Cloud Run, BigQuery, Pub/Sub, Cloud Functions, VPC, IAM
 
 
 &bull; Proficiency in Infrastructure as Code using Terraform
 
 
 &bull; Strong programming/scripting skills in Python, Go, or Bash
 
 
 &bull; Experience with Kubernetes and containerized workloads
 
 
 &bull; Hands-on experience with CI/CD tooling and GitOps workflows
 
 
 &bull; Solid understanding of networking concepts: DNS, VPNs, load balancing, CDN, TCP/IP
 
 
 &bull; Experience implementing security controls and compliance in cloud environments
 
 
 &bull; Google Cloud Professional certifications (Cloud Architect, DevOps Engineer, Security Engineer)
 
 
 &bull; Experience with multi-cloud or hybrid cloud architectures
 
 
 &bull; Familiarity with data engineering tools: Dataflow, Dataproc, BigQuery ML
 
 
 &bull; Experience with service mesh technologies (Istio, Anthos Service Mesh)
 
 
 &bull; Background in SRE principles and practices
 
 
 
 
 
 
 
 
 
 Required Specialized Certifications :
 
 
 
 Google Professional Cloud Architect
 
 
 Google Professional DevOps Engineer
 
 
 Google Professional Cloud Security Engineer
 
 
 Google Associate Cloud Engineer
 
</div>

Senior Cloud Engineer {GCP}

<div>The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.
He/she focuses on the implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services, along with any related documentation.
The position requires a team player with excellent written and verbal communication skills who follows a structured approach to implementing IT security solutions.
Responsibilities:
The Professional Services Consultant:
<ul><li>Develops a clear overall understanding of the customer engagement (objectives, project scope, business and technical requirements).
</li><li>Participates in architecture design workshops with customers and/or partners and provides input as necessary.
</li><li>Develops project related documents with any required technical architecture diagrams. These documents might include: High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc&hellip;
</li><li>Participates in scoping meetings and provides input related to the development of statements of work based on accurate analysis of customers' requirements.
</li><li>Ensures that project documents are accurate, complete, current and stored appropriately.
</li><li>Performs deployment, configuration, testing and troubleshooting of Fortinet security solutions in the customer environment.
</li><li>Assists customers through the rollout, migration or go-live phase for the deployed security solution.
</li><li>Performs knowledge transfer sessions for customer&rsquo;s staff on the relevant Fortinet security solutions.
</li><li>Resolves and/or escalates issues in a timely fashion.
</li><li>Minimizes Fortinet&rsquo;s exposure and risk on projects.
</li><li>Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc&hellip;).
</li>Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products and services by using self-study materials or by attending trainings (as required). 
<li>
</li></ul>Job Requirements :
<ul><li>6+ years&rsquo; experience in LAN/WAN/Internet consulting, support and/or administration.
</li><li>3+ years&rsquo; experience with Network Security Products.
</li><li>Experience working as a Professional Services senior consultant or engineer is a plus.
</li><li>Expertise in NGFW and at least 2 of the following technologies: Email Security, Advanced Thread Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based security technologies.
</li><li>Very good presentation and technical documentation skills.
</li><li>Good troubleshooting skills with a structured approach to problem solving.
</li><li>Proven ability to work independently and in a team-oriented, collaborative environment.
</li><li>Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
</li><li>Ability to adapt seamlessly to shifting priorities, demands and timelines.
</li><li>Flexible working hours.
</li><li>Positive customer service attitude with very good soft skills.
</li><li>Ability to bring projects to successful completion through political sensitivity.
</li><li>Strong commitment and self-driven individual. 
</li></ul>Education:
Bachelor's Degree in technical or management discipline and/or equivalent extensive work-related experience. 
<ul><li>
</li></ul>#LI-Hybrid</div>

Professional Services Consultant - Saudi Arabia

NextEra

<div>
 
 Dear All,
 
 
 
 
 
 
 NextEra is
 
 looking for
 
 dynamic
 
 resources in
 
 IT-Site Reliability Engineer
 
 role.
 
 
 
 
 
 
 Role Title:
 
 Site Reliability Engineer &ndash; L2 Support
 
 
 
 Function:
 
 Cloud &amp; Infrastructure Operations / Managed Services
 
 
 
 Role Level:
 
 L2 Technical Support
 
 
 
 Location:
 
 Riyadh
 
 
 
 
 
 The SRE L2 Support Engineer will be responsible for maintaining the reliability, availability, performance, and operational stability of business-critical applications and platform services hosted across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and open-source observability platforms. The role requires hands-on experience in incident management, monitoring, troubleshooting, service restoration, automation support, and operational governance using Grafana, Tempo, Loki, Prometheus, and related open-source ecosystem tools. The engineer will work closely with L1 support, L3/platform engineering teams, application teams, cloud teams, database teams, network teams, and customer stakeholders to ensure timely incident resolution, proactive problem management, and continuous improvement of service reliability.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide L2-level support for incidents, service requests, alerts, and operational issues across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and open-source observability platforms.
 </li>
 <li>
 Own incident triage, technical investigation, service restoration, escalation coordination, and closure documentation for priority incidents within agreed service levels.
 </li>
 <li>
 Perform deep-dive troubleshooting using metrics, logs, traces, dashboards, events, Kubernetes health data, cloud service telemetry, database alerts, Kafka lag indicators, Redis metrics, storage events, and network diagnostics.
 </li>
 <li>
 Monitor service availability, latency, error rates, saturation, capacity trends, pod health, node health, cluster resource utilization, Kafka consumer lag, Redis performance, database availability, object storage health, event bus failures, and network connectivity using Grafana, Prometheus, Loki, and Tempo.
 </li>
 <li>
 Support major incident management by providing technical analysis, impact assessment, workaround recommendations, timeline inputs, and post-incident review data for cloud, container, messaging, caching, storage, database, and network service issues.
 </li>
 <li>
 Coordinate with L1 teams for alert validation, ticket enrichment, runbook adherence, initial diagnostics, and handover of evidence before L2 engagement.
 </li>
 <li>
 Escalate complex issues to L3 engineering, platform engineering, Kubernetes administrators, cloud operations teams, database administrators, network teams, or product vendors with clear technical evidence and impact details.
 </li>
 <li>
 Execute approved operational tasks including service restarts, pod restarts, deployment validation, namespace checks, log review, configuration verification, certificate checks, storage access validation, Kafka topic and consumer checks, Redis health checks, database connectivity checks, network route validation, and scheduled health checks.
 </li>
 <li>
 Identify recurring incidents and contribute to problem management by performing root cause analysis, documenting known errors, creating corrective actions, and recommending permanent fixes.
 </li>
 <li>
 Create, update, and maintain SOPs, knowledge articles, troubleshooting guides, operational runbooks, alert response guides, and shift handover documentation for the defined technology stack.
 </li>
 <li>
 Support automation and standardization of repetitive operational tasks such as health checks, alert enrichment, log collection, Kubernetes diagnostics, cloud resource checks, Kafka status checks, Redis checks, storage validation, and database connectivity validation.
 </li>
 <li>
 Participate in change implementation support, pre-change validation, post-change monitoring, deployment verification, rollback support, and production readiness checks for GCP, OCI, Kubernetes, messaging, caching, storage, database, and observability changes.
 </li>
 <li>
 Ensure compliance with incident, problem, change, release, access, security, and operational governance processes within the defined SRE operating model.
 </li>
 <li>
 Prepare daily, weekly, and monthly operational reports covering incident trends, SLA performance, recurring issues, capacity observations, observability gaps, automation opportunities, and service improvement actions.
 </li>
 <li>
 Work in rotational shifts, on-call support, weekend support, or extended support windows based on business and client requirements.
 </li>
 </ul>
 
 
 Required Technical Skills
 
 
 <ul>
 <li>
 Strong understanding of SRE principles including reliability, availability, scalability, observability, toil reduction, incident response, service-level objectives, and error-budget awareness.
 </li>
 <li>
 Hands-on experience in L2 production support, platform support, cloud operations, Kubernetes operations, or managed services support.
 </li>
 <li>
 Working knowledge of GCP and OCI services, including compute, storage, networking, identity, monitoring, logging, service health, and operational troubleshooting.
 </li>
 <li>
 Hands-on understanding of Kubernetes concepts including clusters, nodes, namespaces, pods, deployments, services, ingress, config maps, secrets, persistent volumes, resource limits, events, logs, and basic troubleshooting commands.
 </li>
 <li>
 Knowledge of network services including DNS, load balancers, firewalls, routing, connectivity checks, certificates, ports, latency, packet loss, and service reachability troubleshooting.
 </li>
 <li>
 Experience supporting Kafka, including topic validation, broker health checks, consumer group status, consumer lag analysis, producer and consumer connectivity, and event streaming issue triage.
 </li>
 <li>
 Experience supporting Redis, including cache availability checks, memory utilization, latency, connection issues, keyspace checks, replication status, and basic performance troubleshooting.
 </li>
 <li>
 Understanding of S3-compatible storage, including bucket access, object availability, permissions, lifecycle behavior, storage events, data transfer failures, and application integration issues.
 </li>
 <li>
 Working knowledge of event bus platforms and event-driven architectures, including event publishing, subscription failures, message routing, retry behaviour, dead-letter handling, and integration troubleshooting.
 </li>
 <li>
 Basic understanding of relational and NoSQL databases, including connectivity checks, query execution validation, job status validation, performance alerts, backup status, replication status, and database availability analysis.
 </li>
 <li>
 Hands-on experience with Grafana for dashboard review, alert visualization, service health monitoring, and operational reporting.
 </li>
 <li>
 Experience using Prometheus for metrics collection, alert rule validation, service target health, scrape status checks, and metric-based troubleshooting.
 </li>
 <li>
 Experience using Loki for log search, log correlation, application log analysis, infrastructure log review, and incident investigation.
 </li>
 <li>
 Experience using Tempo for distributed trace analysis, request flow review, latency investigation, dependency mapping, and transaction-level troubleshooting.
 </li>
 <li>
 Good working knowledge of the open-source ecosystem used in cloud-native operations, observability, automation, container platforms, logging, tracing, monitoring, and service reliability engineering.
 </li>
 <li>
 Ability to analyze logs, metrics, traces, alerts, dashboards, events, and performance indicators to isolate technical issues and support timely service restoration.
 </li>
 </ul>
 
 
 Experience and Qualifications
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in SRE, platform support, cloud operations, Kubernetes operations, application production support, or managed services support.
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 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or a related discipline.
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 <li>
 Experience supporting business-critical production environments with defined SLA, OLA, escalation, and operational governance processes.
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 <li>
 Exposure to 24x7 support models, shift operations, major incident calls, client-facing operations, and cross-functional technical coordination.
 </li>
 <li>
 Preferred certifications include Google Cloud Associate Cloud Engineer, Google Cloud Professional Cloud DevOps Engineer, OCI Foundations Associate, OCI Architect Associate, Certified Kubernetes Administrator, Certified Kubernetes Application Developer, Kubernetes and Cloud Native Associate, Prometheus/Grafana observability training, SRE Foundation, or ITIL Foundation.
 </li>
 </ul>
 
 
 Behavioral and Operational Competencies
 
 
 <ul>
 <li>
 Strong analytical thinking and structured troubleshooting approach across cloud, Kubernetes, network, database, messaging, caching, storage, and observability layers.
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 Ability to work under pressure during high-severity incidents, production outages, cloud service degradation, Kubernetes failures, Kafka issues, Redis issues, database issues, storage access failures, and network connectivity problems.
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 <li>
 Ability to prioritize multiple incidents, alerts, requests, platform issues, and operational tasks in a time-sensitive environment.
 </li>
 <li>
 Good collaboration skills across L1, L2, L3, platform engineering, cloud, Kubernetes, network, database, application, and vendor teams.
 </li>
 <li>
 Willingness to learn and continuously improve skills across GCP, OCI, Kubernetes, Kafka, Redis, S3-compatible storage, event bus, databases, Grafana, Tempo, Loki, Prometheus, and the wider open-source ecosystem.
 </li>
 </ul>
 
 
 Key Deliverables and Success Measures
 
 
 <ul>
 <li>
 Timely resolution of L2 incidents within agreed SLA and OLA targets across GCP, OCI, Kubernetes, network services, Kafka, Redis, S3-compatible storage, event bus, databases, and observability platforms.
 </li>
 <li>
 Improved service availability, reduced recurring incidents, and faster mean time to restore service across the defined SRE support landscape.
 </li>
 <li>
 High-quality incident documentation, RCA inputs, runbooks, SOPs, alert response guides, and knowledge articles for the supported technology stack.
 </li>
 </ul>
 
 
 
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Site Reliability Engineer

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